Our

Business
Knowledge,
Your
Winning
Edge.

L&T Infotech
Larsen & Toubro Infotech Ltd. (L&T Infotech), one of the fastest growing global
IT services company, is ranked by NASSCOM as the 6th largest software &
services exporter from India and among the top 20 IT BPO employers in 2014.
It is a wholly-owned subsidiary of Larsen & Toubro (L&T), a multi-billion
conglomerate, and Indias largest technology, engineering, construction,
manufacturing and financial services conglomerate, with global operations.
L&T Infotech provides end-to-end IT solutions and services to Banking &
Financial Services; Insurance; Energy & Process; Hi-tech & Consumer
Electronics; Utilities, Engineering & Construction; Consumer Packaged Goods,
Retail & Pharmaceuticals; Auto & Aerospace; Media & Entertainment;
Healthcare; Plant Equipment & Industrial Machinery and Travel & Logistics
industries.

L&T Infotech delivers IT-enabled business solutions to its clients, leveraging its
strong domain-expertise and in-depth technology know-how, through its
service lines including Testing; Mobility; Infrastructure Management Services;
AIM; SAP; Oracle & Microsoft; Enterprise Integration; and Manufacturing
Execution Systems, in addition to an innovative CIO-thought partnership
program that provides a value-driven edge to clients. Our three pronged value
proposition promises Business-to-IT Connect, Engage the Future and Power of
Execution.

L&T Infotech's horizon is filled with the promise of new and cutting edge
offerings in the technology space including an end-to-end cloud computing
adoption toolkit and cloud advisory consulting services; enterprise mobility
solutions covering a smart access platform; big data advisory services; and in-
memory computing. L&T Infotech has developed intellectual properties (IPs) in
all the vertical and horizontal service lines and leverages them to provide IP-led
solutions.

L&T Infotech, headquartered in Mumbai, India, has a global presence across

continents. The Company prides itself on a culture of training and mentoring.
Coupled with a work ethos that encourages innovation, L&T Infotech lists high
among the best companies to work for. (www.Lntinfotech.com)

2
 Hi-tech &
Consumer
Electronics

L&T Infotech's Hi-tech & Consumer Electronics Business Unit
serves clients including Fortune 500 players in the hi-tech
industry value chain, including
Semiconductor manufacturers,
Original Equipment Manufacturers (OEMs), electronic
component and product distributers, component
manufacturers,
Electronic retailers and Independent Software Vendors (ISV)
We enable clients to gain the business edge in supply chain,
process optimization, client reach and pricing through
excellence, innovation, domain-specific solutions, client focus
and long-term relationships across the value chain.
Our services range from cost-effective application development
and maintenance, where we have matured from being a staff
augmenter to becoming a strategic partner, to becoming a
provider of strategic solutions for NPI (New Product
Introduction) process improvements, IT re-architecting, supply
chain visibility, price management, factory automation and
business intelligence, amongst others.
Our unique 'Business-to-IT Connect', a strong understanding
of the industry challenges and cutting edge solutions that we
implement, help address some of the trends and challenges of
the Hi-tech industry. Our solutions for the hi-tech industry help
our clients address the challenges and crunch time-to-market.
These include:
Manufacturing IT
Our solutions help semiconductor manufacturers enhance
their competitive edge through innovation, flexibility and
agility by enabling them to create more value for money. Our
factory automation solutions lead to improved equipment
utilization, factory yield and throughput.
Equipment
Integration
(52 Equipment
Reporting & types)
Business Management
Intelligence Implementation
Manufacturing
IT Solutions &
(24x7 Support) Services
Supply Chain Visibility
Our solutions help hi-tech companies match supply-side
activities (procurement, production planning, distribution
planning, production allocation, warehouse planning,
inventory planning, etc.) with demand-side activities
(incoming orders and forecasts), so that maximum possible
demands are serviced at a low cost.
Price Management
Our solutions help hi-tech companies build a single global
repository of quotes, competitor information, win/loss
information, among others, to ensure optimized pricing.
Additionally, we help clients, who use our P-SAT tool, analyze
multiple price management tools from multiple vendors to
identify the best solution.
New Product Introduction
This implementation enables better product data management
and synchronization between engineering, Enterprise Resource
Planning (ERP) and manufacturing systems, resulting in
reduced average cycle time for NPI.
Business Analytics
The Hi-tech accelerator for Business Analytics provides a robust
and detailed methodology to leverage fundamental
architecture principles. This, in turn, allows the delivery of
nimble and scalable solutions to clients.
Hi-tech ADM
Hi-tech Application Development and Maintenance (ADM)
helps align development, enhancement, maintenance and
support for a comprehensive range of applications, to key
business process areas. It provides a service dashboard based
on typical business processes.
Our HiCE Credentials
Recipe
6000+ person Industry-specific
years of solutions and
experience CoE
MES Green
Field/ Brown Field
Implementation

Providing Product
Advanced FDC services to the Partnership
Dispatching Re-engineering entire hi-tech
AMHS value chain
(Automated Material
Handling System)

3
 Automotive
& Aerospace

Automotive Aerospace & Defense

The global automotive industry is undergoing tremendous
change, with innovation and technology setting new
benchmarks every year. New model launches, escalation of
warranty costs and recalls, emergence of CTO (Configure-to-
Order) processes in addition to the traditional MTS (Make-to-
Stock) model, distributed manufacturing with design
anywhere, manufacture anywhere, and the delivery of new
products in a highly cost-sensitive environment are driving
demand for more 'value-added services' from the IT industry.
Commercial aircraft production is expected to reach record
levels, and backlogs are expected to grow with increasing
demand for fuel-efficient aircrafts. Meanwhile, as defense
spending in the U.S. and Europe is declining, pressure to
reduce costs and consolidate excess defense capacity is
increasing. Globalization to improve efficiency and expand
market reach creates a new requirement for Offset Credits.
Game changing technology innovation in aerospace & defense
will demand rapid secure design and production.

Our Automotive Practice helps automotive OEMs (Original
Equipment Manufacturers) and tier-1 suppliers gain the
winning edge in terms of services, quality, cost and innovation.
Our solutions span across the automotive value chain, from
product development to after-market sales, service and
support. We deliver a competitive advantage through seamless
integration of business and technology.
Our solutions for the automotive industry include:
Warranty Analysis & Process Management
Advanced Product Quality Planning (APQP) accelerator
Design to Cost
Product serialization and traceability solution
Global quality information system
Manufacturing Execution Systems (MES)
Dealer management
Spare parts and claims management
Technical cataloguing services
Diagnostic applications development and maintenance
We provide the winning edge to our clients by leveraging the
business process understanding and knowledge of highly
skilled functional and technology consultants from our parent
group, Larsen & Toubro, a leading Indian conglomerate in
heavy engineering, construction, finance and technology. This
Business-to-IT connect helps us deliver business value through
the following domain-based solutions aimed at optimizing
processes and providing better control of the supply chain:
Bid management
Advanced sourcing & planning
Mobility-based quality defect solution
Supply chain cost analytics
Field force management

We offer a complete spectrum of technology services for our clients in the automotive and aerospace industry, including application
development, application maintenance & support, testing, business analytics, enterprise integration, SAP services, Oracle services,
product lifecycle management, manufacturing execution systems, mobility, web services, Big Data, cloud services, infrastructure
management, applications portfolio rationalization, legacy modernization, and business technology consulting.

4
 Consumer
Packaged
Goods (CPG)
& Retail

We at L&T Infotech provide holistic solutions to our clients in Solution Accelerators

the Consumer Packaged Goods (CPG) & Retail industry to
We focus on innovation through Technology CoEs and an
enable them to address challenges such as changing consumer
innovation group to deliver business benefits for all our
behavior, uncertain product life cycles and increasing demands.
stakeholders by harmonizing the technology ecosystem and
We help enterprises improve efficiency, reduce total cost of
creating differentiators, using technology as the prime mover.
ownership, make real-time decisions, invest intelligently in
The following solution accelerators help our CPG & Retail
e-commerce for indirect sales, and reduce SKUs (Stock
clients reduce time to market, and at the same time, bring
Keeping Units) to remain focused.
down costs:
1-View: Our powerful accelerator for master data
Our rich industry experience of over a decade, strategic
management.
partnerships, and a client-centric approach, enables us to
Business Process Automation Tool: A transformational tool
deliver the winning edge to enterprises across the CPG & Retail
for streamlining business processes through built-in
value chain in segments such as food & beverages, apparel &
automation capabilities.
footwear, personal & household products, stores &
Facility and Inventory Management Solution: Data
supermarkets, multi-e-commerce retailing and wholesale
visualization solution for viewing & analyzing the stores, red-
retailing.
zone monitoring and financial application plotting resulting
in efficient supply chain management.
We help our clients meet their business goals of process
Manage RnD: Innovation management tool to drive new
optimization, intellectual property management, brand
products to market quickly and successfully, using the
management and digital consumer connect across the supply
structured Stage-Gate product development process.
chain through innovative use of information technology and
Smart Retail: An accelerator that helps create smart retailers
domain-specific solutions. We offer cutting-edge solutions for
and happier consumers by enhancing cross-selling and up-
end-to-end client management, order management, location
selling opportunities.
management, purchase management, and price & invoice
Market Basket Analysis: Provides information, using Big Data
management.
and social analytics on purchase behavior of specific buyers
to retailers, thereby enabling them to understand the buyers'
Our dedicated CPG & Retail CoE (Center of Excellence)
needs and accordingly enhance the store's layout.
accelerates business transformation through innovative
solutions for business-centric supplier collaboration, supply
chain visibility, digital marketing, spend analytics, packaging,
sales analytics, warehousing management and analytics
solutions.

5
 Life
Sciences
L&T Infotech understands the current market dynamics within
the Life Science industry - the intense competition caused by
shrinking margins, a transforming healthcare environment,
constant mergers & acquisitions, increasing regulations, and
escalating R&D and sales & marketing costs. The Industry is
constantly examining how IT can affect or transform existing
business process particularly, processes associated with drug
discovery & development and sales & marketing. We help
Enterprises address these challenges by transforming their
business.
L&T Infotech provides both business and technology solutions
for every stage of the Life Science value chain. We help drug
manufacturers & distributors, biotech companies and medical
device & instrument manufacturers reduce costs and improve
efficiency by facilitating collaboration within the organization
and with external partners, accelerating product development,
engaging patients and physicians via digital marketing,
leveraging data insights from multiple sources and enhancing
analytics for real-time decision making.
L&T Infotech delivers innovative consulting and technology
services to help Life Science companies address complex
business challenges. We provide managed end-to-end IT &
package implementation and support services in a highly
regulated environment with effective cGMPs (Current Good
Manufacturing Practices), GCP (Good Clinical Practice) and
FDA (Food and Drug Administration) compliant operations and
processes. We facilitate adaptive supply chain management
through process re-engineering and enable transformation
through innovative solutions for business-centric supplier
collaboration, drug replenishment management, accelerated
rollouts, supply chain visibility, mobility, portfolio management,
digital marketing, spend analytics, engineering change
management, enterprise asset management, enterprise
resource applications, business process automation,
packaging, warehouse management, master data
management and analytics.
6
Key Differentiators
Faster adoption with pre-configured solutions and templates
capturing industry best practices
Enhanced predictability by leveraging business process
repository of reusable components and industry-focused IP
(Intellectual Property) developments
Minimized risks using Center of Excellence (CoE) driven
piloting & innovations and proven solution frameworks
Enhanced value leveraging our unique Business-to-IT
Connect and a dedicated pool of process champions
Improved flexibility due to innovative pricing models
(consumption-based, outcome-based, etc.) and flexible
delivery models
Accelerators and Solutions
We at L&T Infotech ensure cost reduction and value
maximization by leveraging our proprietary tools and
accelerators, including:
Business Process Automation Tool: A tool for streamlined
business processes through built-in automation capabilities
Facility Management Solution: Data visualization solutions
for red-zone monitoring and enabling decision- making for
business continuity
Inventory Management Solution: Solution for financial
application plotting resulting in efficient supply chain
management
Drug Replenishment Management: Tool for visualizing and
analyzing stores based on certain parameters and having the
ability to display it in different colors on a map through a GIS
interface
ManageRnD: An Innovation management tool to drive new
products to market quickly and successfully using structured
Stage-Gate product development process
Enterprise Asset Management: Solutions for improved
scalability, maintainability and integration with transactional
systems leading to improved RoA (Return on Assets)
TM
CliquePoint : A tool for Enterprise-level business
collaboration throughout the Life Science value chain for
improved time-to-market and lower R&D costs

We leverage our unique Business-to-IT Connect to offer robust
solutions to our BFS clients.
Our emphasis on immersive user experience and enhancing
Straight Through Processing (STP) rates includes
recommendations on enterprise architecture, portfolio analysis,
rationalization, Service Oriented Architecture (SOA) and
enterprise integration (EI). Our approach towards optimizing
operational efficiency is promoted through a dedicated
domain competency group, robust architecture and
development methodologies, automated & high-coverage
testing, and by ensuring process and regulatory compliance to
pro-actively address operational risks.
Our Services
Capital Markets: Our solutions help manage all business
processes including trading, clearing, settlement, corporate
actions and prime brokerage. We also specialize in offering
master & reference data management. Our unique wealth
management solutions also ensure that our clients meet their
regulatory and reporting needs.
Securities Services: We offer solutions in areas of global
custody, fund & portfolio accounting, transfer agency and
reporting. Our solutions help improve trade STP rates and
operational productivity by providing uniform interface with
other enterprise-wide applications.
Corporate & Retail Banking: Our solutions include
development & package implementations in cash
management, treasury, trade finance, compliance and lending
supported by technology expertise in core banking solutions,
CRM (Customer Relationship Management) and enterprise
data management.
Payments & Cards: We offer end-to-end solutions for
issuance, processing & servicing of debit and credit cards,
terminal development and for building next-generation
payments systems.
7
Banking &
Financial
Services
(BFS)
Specialized Services
Cost optimization through product modeling: We offer
expertise in monetizing client assets into service models that can
be packaged into white-labeled products for their respective
target markets.
Customer Experience Management (CEM): We enable our
clients to expedite first call resolutions, achieve higher staff
productivity, resulting in improved customer loyalty and
perceived value through our tool-based CEM solution.
Multi-channel unification: Our competency in creating
channel-agnostic processes help improve user experience. We
create an integrated view of products & services across multiple
banking channels.
In-house Accelerators
Our solutions are backed by an array of in-house tools and
accelerators including:
mWallet for mobile banking.
TouchBank, an unmanned branch banking kiosk for client
self service.
TM
Rkonvert , a report conversion engine.
PayPoint Express, an ERP integration tool.
Enterprise Mobility solutions including SmartMilesTM, a
feature-rich mobility platform that facilitates the concept of
'work as you move'.
Cloud services including CloudXTM, a cloud management
toolkit.
Unitrax
Unitrax is our comprehensive SaaS-based transfer agency
product, enabling fund managers to process product types like
mutual funds, fixed income, structured notes, annuities,
segregated and retail venture funds. The product provides web-
based BI (Business Intelligence) reporting, sales analytics and
CRM features. Its web services- based architecture eases inter-
connectivity to our clients' in-house applications.
 Insurance

We provide risk management and insurance services across the
entire spectrum from delivering enterprise-wide initiatives
through business-focused programs/projects to platform-based
services. We serve leading firms across the insurance landscape
in Property & Casualty (P&C) and Life & Annuities. This includes
Carriers, Brokers, Reinsurers, Intermediaries and ISVs
(Independent Software Vendors).
following areas:
Consumer engagement through financial wellness
framework.
Speed-to-market through legacy modernization.
Distribution effectiveness by leveraging our Social, Mobile
and Online (SoMO) framework.

We have developed a strong industry interface through Specialized Offerings

partnerships with associations like AICPCU, ACORD and LOMA.
These associations help our consultants to keep abreast of
evolving industry needs.
Property & Casualty (P&C) Practice
This Practice has played a vital role in defining and executing
complex and strategic technology initiatives for our P&C
insurance clients. We partner with our clients to deliver point-
functional solutions and enable them to run technology-led
business transformational programs to support emergence of
new business models and allow them to successfully
differentiate themselves and drive revenue growth. Some of
our business programs and their supported solutions are as
follows:
Improving underwriting profitability through solutions to
improve:
1. Underwriting discipline.
2. Underwriting process efficiency and control.
3. Underwriter's productivity.
Product innovation.
Claims leakage reduction.
Digital Transformation
Our SoMO framework focuses on social, mobile and online
channels to help insurance companies digitally transform one
step at a time. SoMO solutions help improve key business
drivers such as operational efficiency, client engagement,
distribution effectiveness, etc. SoMO solutions span from
increasing consumer engagement, exploring social media
space, creating next generation portal with the help of
advanced web analytics to various enterprise mobility solutions
across the insurance value chain.
Big Data
Our Galileo platform leverages big data sources to derive
insights and uses machine learning algorithms to constantly
calibrate the model so as to bring predictions closer to reality.

Life Insurance Practice

The Life & Annuities Practice has been helping our clients in
their transformation initiatives. We leverage our experience to
help our clients achieve operational efficiency; bring down
their costs through productivity improvement; and streamline
& automate various business processes. We offer technology-
enabled business solutions and services to our clients in the

8
 Healthcare

With a legacy of serving the healthcare industry for over 20 Value Propositions
years, L&T Infotech has built expertise across core IT-enabled
We derive a unique Business-to-IT Connect from our parent
business systems including administration systems, decision
groups rich heritage of designing and building hospitals and
making engines and business analytics. We leverage our
providing health insurance covers.
domain expertise to address the needs of the diverse
Our healthcare offerings focus on:
healthcare ecosystem.
Preventative Care We help stakeholders to drive
awareness, advocate and drive positive behavioral change
Our investment in research & development and people has
concerning chronic diseases.
enabled us to create cutting edge solutions and processes in
Diagnostic Care We facilitate seamless data access by
areas of preventative health, remote care management, clinical
allowing stakeholders to meaningfully leverage
pathways and disruptive innovation for our clients across the
communication channels to build tele & remote networks,
globe. Our solutions are fully compliant with the regulations in
and at the same time, we enable consumers to use personal
the specific regions.
health devices and connect with care providers for remote
diagnosis.
With a rapidly changing landscape often spurred by regulatory
Curative Care We provide pre- and post-operative analytics
reform, we have helped our clients deal with convergence in
from a lifestyle as well as remote advocacy perspective,
the industry and choose strategies to address the rampant
with the ability of leveraging empirical data.
advances in digital, mobile and remote applications.
We enable organizations in the healthcare domain to enhance
Our expertise in addressing the enterprise business needs of
operational efficiency through our innovative solutions in areas
our clients includes developing, testing and maintaining policy
of claims management, information management systems,
administration, hospital information, laboratory management,
transactional systems, etc. We leverage Big Data to provide
supply chain and clinical information management systems.
business analytics solutions, and our approach construing
empirical data from electronic health records, claims,
prescription histories and other sources aligns with risk
assessments, social sources and device inputs.

We leverage the latest industry trends including changing

communication models to provide the winning edge to our
clients. Our solutions include: health & wellness applications,
collaborative healthcare platforms, gesture-based home-care
management systems, diabetes management solutions, and
social blood management solutions.

9
 Energy &
Process

L&T Infotech's Energy & Process (E&P) Business Unit (BU) offers Service Offerings
end-to-end software solutions and consultancy services to L&T Infotech focuses its services primarily in the following
enterprises in the E&P industry mainly in three sub-verticals - areas:
Oil & Gas, Process and Mining. L&T Infotech leverages its ERP - ERP implementation, consolidation, migration and
alliances and affiliations with leading technology providers and global support with focus on industry solutions
premium E&P organizations to offer integrated IT and Information Management
automation solutions across the value chain. Operations Management operational technologies
- Enterprise Asset Management
Our global clientele includes major oil companies, integrated - Manufacturing Execution Systems (MES)
oil companies, National Oil Corporations (NOCs), - Plant Automation & Integration
petrochemicals, process & mining companies and Oil Field Upstream Solutions
Services & Equipment (OFSE) enterprises, and is supported - Digital Oilfield
through our globally spread infrastructure at various onsite, - GnG Data Management
onshore and offshore locations. - PetroTech Applications
Downstream Solutions
Affiliation with premium institutes in the E&P industry gives us - Global Refinery Support
better access to domain technology and knowledge, while the - Refinery Information System
rich corporate heritage we derive from our parent organization - Terminal & Retail Management
provides us the industry experience and unique Business-to-IT - Regulatory Compliance
Connect. Through our dedicated E&P Center of Excellence - Energy Trading & Risk Management
(CoE), we scan the market for emerging technologies and their Midstream Solutions
applications. Our CoE develops Proof of Concepts (PoCs) in the - Pipeline, Scheduling & Logistics Management
latest technologies to suit various business requirements. Close - Monitoring Systems
partnerships with leading global product vendors help us to - Inventory Management
offer a wide range of solutions to our clients. - Energy Trading
Chemical & Process Solutions
Our alliances with leading standards and regulatory - Manufacturing Execution
organizations in the E&P industry have helped us provide - Supply Chain Management
flexible, agile solutions that meet stringent operating standards - Manufacturing IT & Analytics
in the industry. - ERP
Mining Solutions
Value Proposition - Mining exploration, production & supply chain
L&T Infotech has a proven track record of delivering end-to- management
end business and IT solutions and services that enable our - Mining operations management
clients in the E&P sector to improve their global - Logistics management
competitiveness with greater confidence of success. Niche Solutions - We also offer solutions in niche areas like
data analytics, artificial intelligence and regulatory
compliance services for the oil & gas, mining and
manufacturing industry by using next-generation technology
and our project management expertise.

10

L&T Infotech provides the winning edge to Utilities;
Engineering & Construction (E&C) companies by enabling
them to extract full value from information management and
IT systems for their operations. We provide custom-made end-
to-end software solutions and consultancy in segments such as
power generation; power & gas transmission; power, gas &
water distribution; and engineering & construction, to
organizations around the world.
Utilities
We understand the challenges faced by the utilities industry,
and offer unique solutions to address them, including
consolidation and integration resulting from mergers and
acquisitions; managing ageing assets and workforce; handling
the unprecedented demand for resources (particularly
electricity and water); managing the gap between demand
and supply; industry-wide deregulation and unbundling;
sustaining in spite of rising costs of fuel and other raw
materials; complying with stringent Environment, Health and
Safety (EHS) regulations; shifting to alternative/ renewable
energy sources due to environmental concerns; and
introducing an integrated product suite to support business
processes and the large pool of legacy systems end to end.
Our niche solutions for the utilities sector encompass areas of
asset performance management, integration of operations
with information technology and more.
Our key offerings include:
Fuel management solutions
Asset reliability dashboard solutions
PRIME plant for predictive analysis
GIS (Geographic Information Systems) integration with
maintenance/wok management systems
Integration of SCADA with ERP (Enterprise Resource
Planning) and CMMS (Computerized Maintenance
Management System) applications
Mobility solutions for mobile workforce management
Enterprise mobility
Analytics for Customer Information System (CIS), demand
management and consumption patterns
Energy trading solutions
Meter data management, AMR (Automatic Meter Reading)
and AMI (Advanced Metering Infrastructure)
EHS/regulatory reporting applications development
IT for major capital projects
11
Utilities;
Engineering &
Construction
(E&C)
Engineering & Construction
We provide niche end-to-end solutions across business
processes - from proposal to award; project planning and
design to take-off; procure to pay; and from execution to
delivery and project financials. We have rich experience in
undertaking large collaborative projects in various disciplines of
E&C, optimizing procurement for projects and raw materials
tracking, enhancing project execution efficiency, ensuring
better knowledge and work management, site management,
maintaining and updating drawings and their approvals, and
real time reporting to monitor and correct any deviations in
the plan.
Our key offerings include:
Primavera to ERP integration
Data migration across various systems
Building collaborative platforms for document management
and sharing
Developing project progress dashboards by integrating
various systems
Project cost management
Sub-contractor cost management
Mobility solutions
We also provide services like application development and
maintenance, testing, ERP services, business intelligence, cloud
computing and IT infrastructure management.
Key Differentiators
Domain expertise and unique Business-to-IT Connect
inherited from our parent company
Center of Excellence (CoE)-driven piloting and innovation
Optimized use of quality assurance and control processes to
deliver IT projects on time, within cost and with quality
Rich experience leveraging the learning from global
engagements
Pre-configured solutions and templates capturing the
industry best practices
Innovative pricing models Partnership with niche solution
software providers and leading global product vendors like
SAP, Oracle, Microsoft and IBM
Partnerships with leading academia, regulatory organizations
and industry associations across the globe
 Plant
Equipment &
Industrial
Machinery
(PE & IM)
The PE & IM Business Unit (BU) at L&T Infotech, with an
industry-focused approach, offers comprehensive IT services
and solutions to address the specific needs of clients.
Leveraging the rich manufacturing heritage of our parent
company, Larsen & Toubro, we derive the Business-to-IT
Connect, a unique connect that helps us deliver IT solutions
and services with a business advantage. Our ERP services in
SAP, Oracle E-Business Suite, Oracle JD Edwards, and MS
Dynamics, have delivered rich dividends to our clients.
Our niche industry- specific solutions for PE & IM easily
integrate with your existing systems, and allow you to derive
better tangible benefits and higher returns on investments
(ROI). We thoroughly understand this industry, and the
approach we take to engage with our clients and address their
challenges, makes us much more than a traditional IT service
provider. We build fundamentally strong relationships and
lasting partnerships with our clients, adding value to their
business.
We offer customized industry- specific solutions based on
client needs. Our unique solutions encompass areas of supply
chain management, warranty management, shop-floor-to-top-
floor integration & productivity improvement, serialization &
traceability, production analytics, etc.
Our Prime Solutions
Warranty management:
This integrated and comprehensive solution addresses the
warranty claims process end to end by adopting a holistic
approach to warranty management.
Manufacturing Execution Systems (MES):
MES enhances the task of scheduling by using the industry's
leading job schedulers. A state-of-the-art integrated RFID
(Radio Frequency Identification) 'Track an-d Trace' solution
provides visibility of Work In Progress (WIP) inventory and
remote shop floor activities, thereby helping identify
bottlenecks, estimate velocity of WIP, etc.
Shop Floor Mobility:
Our mobility solutions for discrete manufacturing processes
help managers address issues of productivity, capacity
utilization, visibility, cost effectiveness and efficiency.
12
Field Service Management:
This comprehensive, integrated solution addresses field service
processes end to end with dynamic scheduling, route
optimization, workforce mobility and automated scheduling of
preventive maintenance work orders. Benefits include higher
client satisfaction and an enhanced brand image.
Niche Solutions
Engineer To Order (ETO)
Advanced sourcing and planning
Advanced Product Quality Planning (APQP) accelerator
Serialization & traceability
Cost analytics management
Quality defect mobility solution
Value Proposition
Mature engagement model with well-defined governance,
delivery methodologies and best practices
Tools and frameworks to enable smooth execution and
predictable delivery, resulting in better value at lower costs
Continuous innovation, thought partnership and capability
of building strong and winning relationships
Rich experience in managing client engagements in multiple
geographies
Our Service Differentiators
SmartMilesTM Our proprietary MEAP (Mobility Enterprise
Application Platform) for solving problems of production
planning and inventory movement on the shopfloor.
Master Data Management Expertise in synchronizing data
after a merger and/or acquisition.
Our mobility-driven defect reporting and rectification
systems for improving the asset availability time as well as
ROI.
Effective RFID-enabled warehouse management solutions
Serialization and traceability solutions for increased
throughput, better visibility to the shop floor, better- quality
products, efficient planning and identification of bottlenecks.
FRACAS (Failure Reporting, Analysis and Corrective Action
System) for deriving actionable intelligence through an
integrated warranty management system and leveraging it in
CAPA (Corrective and Preventive Action) programs
 Travel &
Logistics
We at L&T Infotech provide the winning edge to our Travel &
Logistics clients by leveraging our domain expertise and
developing innovative IT solutions. Our teams comprise
professionals with deep domain experience across airports,
airlines, sea ports, shipping, railways, road transportation and
logistics. They are backed by technology experts with
experience in development, re-engineering and
implementation of IT for business solutions.
We work closely with our clients to understand their business
needs, and then apply relevant domain insights, best practices
and solution accelerators to deliver tangible business results.
We provide our clients the comprehensive platform they
require to face challenges and improve operational efficiency
while keeping costs low.
Service Offerings
Application development, maintenance & support
Legacy modernization
Enterprise resource planning
Testing services
Infrastructure management services
Enterprise application integration
Mobility services
Geographic information systems
System integration
Cloud & SaaS (Software as a Service)
Analytics & Information Management (AIM)
Domain Solutions
Airports:
Our fully integrated end-to-end managed services offering
enables airports to improve their operations and service levels.
Our key airport offerings include services related to
passengers, baggage, operation & management, security &
surveillance, infrastructure, cargo management, unit load
device tracking and building management system.
13
Sea Ports:
Our solutions & offerings cover the entire port operations cycle
from cargo operations, resource planning, vessel & berth
planning, yard planning, custom clearance & delivery, service
rationalization and operations process execution to
monitoring, control and performance review. Our key offerings
in this space include consulting, port operations automation,
enterprise automation, support & integration and
infrastructure management.
Railways:
We have significant expertise in providing dynamic solutions in
the technology space with a focus on rail business, and help
train operating companies and service providers to provide
better client experience. Our key offerings in the railways
space include freight management, loco shed management,
coach factory and rail wheel factory production management,
coach information management, information system for rail
repair workshop, wagon depot management, material/store
depot management and railway asset management &
tracking.
Logistics:
We believe that logistics providers need a new breed of
solutions that offer clear visibility of events and resources to
manage their businesses properly. Our unique end-to-end
logistics solutions help achieve this. Our key offerings in the
logistics domain include: cargo, freight and container
management, supply chain & warehouse management, third-
party logistics/courier solutions, partner management,
transportation management, order & inventory management,
barcode integration, quality & human capital management,
AIM, Customer Relationship Management (CRM), and
Customer Self-Service (CSS).
 Media
&
Entertainment

L&T Infotech helps Media & Entertainment (M&E) companies to effectively address challenges in this era of digital content. We partner
with our clients enabling them to extract maximum value from their information management and IT systems. Our industry-focused
niche solutions supplement our domain experience gained by working with leading M&E companies.

Highlights Key Solutions

Servicing 3 out of top 6 media conglomerates in the USA
Presence in three key sub-verticals: Cable & Broadcasting,
Filmed Entertainment and Publishing
Experience in key business processes: Procure to Pay, Record
to Report, Content Distribution & Monetization, and Linear
& Non-Linear Scheduling
Client-centric CoE (Center of Excellence) model for delivering
key solutions like script editing, enterprise collaboration and
video commenting on mobile devices
Expertise in developing apps on tablets and smartphones
that make them available on the go
STORRM (Search, Tag, Optimize, Retrieve, Repurpose and
Monetize) for metadata generation and search
DAM framework for digital asset management
Social media analytics
Digital Publishing Platform
TV Anywhere, a consolidated framework for watching digital
content anytime, anywhere
Event & Talent Management (ETM) framework
Integrated Broadcast Management framework
Marketing Resource Management (MRM) framework
Promo management

Service Offerings L&T Infotech Value Proposition

Application Development & Maintenance (ADM) Strong understanding of the M&E industry with experience
Digital development of working with leading companies in the sector
ERP SAP, JD Edwards, PeopleSoft Industry-focused solutions to provide differentiated services
Social integration Dedicated engagement-specific & technology-centric CoE
Cloud services Value delivery model focusing on improvement of KPIs (Key
Enterprise content management Performance Indicators)
Web & portal solutions Proactive investment in people, technology and
Content monetization infrastructure with the ability to scale up and down as
E-commerce required
Mobile app development & content delivery
Analytics & Information Management (AIM)
Infrastructure management
Testing services

14
 Testing

In today's world of intense competition, businesses use Our Value Proposition

technology as a strategic tool to launch new products and
services which are attractively priced, have excellent quality Proven testing processes and methodologies such as Test
and are reliable. This has led to the emergence of new Maturity Model integration (TMMi), Information Technology
applications developed by using newer technologies. However, Infrastructure Library (ITIL), Six Sigma, Test Management
the sudden profusion of newer technologies has introduced approach (TMAP) and Must-Should-Could-Won't Principle
multiple failure points exposing businesses to legal, financial (MoSCoW) derived from industry best practices and
and reputational risks. This has emphasized the importance of standards.
testing in the software development life cycle. In fact, Right mix of multi-skilled domain and technology experts to
businesses today expect testing teams to be more bridge the gap between business and testing objectives.
accountable by taking ownership of final outcomes. Reduced total cost of ownership through optimized use
of tools, licenses, resources and virtualized test environment.
With globalization and emergence of new technologies, Improved time-to-market and larger market share through
testing strategies have evolved to cater to the emerging test automation and 24X7 testing window.
trends. Moreover, certain new aspects of software testing such
as agility, innovation and transformation have come to light. Solution Accelerators
Our proprietary accelerators, frameworks, proven Our Testing BU has demonstrated excellent ability to adapt to
methodologies and tools offer enhanced product quality and emerging market trends and develop solutions proactively. Its
optimized cost benefits. Technology Competency Group (TCG) is constantly in the
quest of building new solutions and methodologies to
L&T Infotech's Testing Business Unit (BU) offers focused testing accelerate and enhance testing services. This is vindicated by
services that enable our clients to derive optimum value from the innovative testing solution accelerators and IP frameworks
their IT investments. This BU has supported clients in delivering built by the TCG.
value and innovation through its specialized and independent
testing services by leveraging its competencies, processes, Virtuoso Industry Jukebox TDC
methodologies, and rich techno-functional proficiency. FAST SCAT ATAF

DTF PDF-Diff LTE UE

Setting up Testing Center of Excellence
ART ROI Calculator Cruise Control
Testing Consulting
Framework
Testing Strategy & Current State Tool Evaluation tSpike X-Check
Roadmap Assessment & Feasibility Study

Specialized Testing Services

Our proprietary solutions designed to cater to domain and
industry-specific testing services provide access to industry
Test Usability Security SOA AIM Cloud
Automation Testing Testing Testing Testing Testing best practices that help in process streamlining and
Product
ERP
Testing
Performance
Engineering Compliance Web 2.0 Agile
continuous integration.
Testing (SAP/ Oracle) Services Testing Testing Testing

Application
Architecture
Business
Process
Telecom
Product
Mission-critical
Application With our wide range of testing services, efficient testing
Enhancement Testing Testing Testing
methodologies and innovative solution accelerators, we
Core Testing Services ensure that our Business-to-IT Connect leads to productivity
Functional Testing System Testing Integration Testing Regression Testing Functional Testing improvement and 'go-live' readiness.

15
 Infrastructure
Management
Services
(IMS)

L&T Infotech's Infrastructure Management Services (IMS) IMS Delivery Model

Business Unit offers a wide spectrum of services covering IT L&T Infotech has a state-of-the-art shared delivery platform
infrastructure consulting, design, managed services and based on BMC suite of tools, which allows us to provide
hosting. We provide support to Fortune 500 clients across the 24x7x365 cost-effective support for clients infrastructure. In
USA, Europe, the Middle East and Asia Pacific. In addition, L&T addition, our delivery teams provide high-fidelity support to
Infotech has adapted ITIL V3 framework based on ISO20000 their clients, by incorporating our differentiated approach of
for IT Service delivery which focuses on continuously improving application-led infrastructure management in our service
quality of service. Consequently, our service delivery is delivery methodology.
characterized by a transformational approach for support. This
includes standardizing existing support processes to ITIL V3 Our transition phase focuses on capturing and understanding
standards, automating repetitive support tasks, introducing technical, functional, compliance and user-related aspects of
refined knowledge management practices, and multiple other the business applications that run on the supported
best practices. This ensures continual and breakthrough infrastructure. These aspects are analyzed and serve as inputs
improvements in key performance indicators such as system to our customized service strategy for the engagement. The
availability, SLAs and user satisfaction. resultant service strategy ensures a highly responsive and
efficient service delivery organization for the client. This
IMS Service Offerings approach has delivered value to our global clients.
L&T Infotech provides 24x7x365 operations support for clients'
mission-critical IT infrastructure, using its Global Delivery
Application Cluster n Application Cluster n
Model. Our infrastructure services are categorized under four
Application Cluster 2 Application Cluster 2
distinct infrastructure towers i.e. server and storage, network,
Application Cluster 1 Application Cluster 1
applications and desktop. They are supported by additional
services that span across these towers. These cross-functional Technical
Customized Service
Top down infrastructure
services include ICT security services, EMS (Tools) services, stack
Strategy
Access mechanism Current Service Delivery Plan
service desk, hosting services and cloud services. Web-based or
client-based Customized SLAs
Integrations with based on workload
infrastructure apps Analyze Customized Implement and criticality
application service service variations
Servers & End User Functional
aspects strategy strategy
Application Network
Storage Computing
Business Objective &
Criticality Customized SOPs
Impact of downtime
Workload patterns
Interfaces with other Shift configuration
Servers & storage support SAP Basis WAN/LAN support Desktop roll-out apps
Back-up support Messaging support VoIP support App packaging Factors affecting for peak & normal
Virtualization support Middleware admin WLAN support Asset management workload workload
DBA

Proactive monitoring, management of incident, problem, change, configuration, capacity Compliance

Regulatory & industry Additional
Security: Architecture & design, ops. support, log review and analysis requirements restrictions
Organization policies
EMS: Management tools for servers, storage, network, desktop, helpdesk Customer/ Partner
policies Change &
Service Desk: 24x7x365 IT service management aligned to ITIL maintenance
User windows
Hosting: Tier 3 co-location facilities across USA, Europe and India Distribution of users
Key stakeholders on
Cloud: Set-up and management of private clouds and public cloud footprints client side (application Staff onboarding
owners, heavy users,
VIP users
and training plan
Consulting: Process and technology consulting

16
 SAP
We at L&T Infotech provide a comprehensive range of SAP
services to our global clients. We have rich experience as an
'SAP services partner' providing full lifecycle execution services
(global implementations, roll-outs and upgrades), managed
services and business transformations. We are a 'thought
partner' in the SAP space for global Fortune 500 companies.
Our parentage enables us to leverage the 'Business-to-IT
Connect' paradigm in providing strong domain and
technology expertise combined with innovative and flexible
delivery models, thereby delivering value to our clients
consistently.
Our dedicated SAP Center of Excellence (CoE) is our engine for
continuous scanning of emerging technologies and for
providing transformational services through innovation. Our
investments into the CoE, bring value to our clients not only by
Our SAP Capabilities
Dedicated SAP Focus
SAP partner of choice for global Fortune 500 companies
Niche SAP service provider
Rich pool of expert SAP professionals with diverse industry
understanding and experience
20+ years of rich experience of providing SAP services to
global clients
Process-based execution approach aligned to clients
business
Technology CoE & IP Generation Group L&T Infotech's Quality Management Systems
As SAP Partner:
SAP Services Partner
Global AMS Partner
As SAP Customer:
First and one of the largest SAP users in India
SAP-certified Customer Competency Centre (CCC)
Joint product development/ go to market
17
enabling them to get a preview of the emerging technology,
but also by generating innovative solutions to address critical
business needs that are certified by SAP.
We have extensive experience in handling various SAP
projects. We support numerous users across the globe and
industries including manufacturing, E&PC, BFS, insurance and
telecom. This allows us to factor in the all-important end-user
perspective into our deliveries.
We also have many 'firsts' to our credit such as
implementation of Corporate Finance Management (CFM),
Product Lifecycle Management (PLM), Strategic Enterprise
Management (SEM), Learning Solution (LSO), Dealer Business
Management (DBM), warranty management and setting up of
a Certified Client Competency Center (CCC).
Proven process methodologies
Mature processes/ methodologies
Service-specific tools & accelerators (FUnDA+, CodeReo,
EzCutover, SMART)
Pre-configured industry solutions (EC&O, FEP for Insurance,
InOVET, IMEZ)
Proactive investments in innovative technologies (SAP
HANA, Enterprise Mobility)
Change Management (Training, communication)
Partner
Joint
Client
Activities
 Oracle

We provide the winning edge to our clients by leveraging our
Oracle product expertise and rich domain experience. As a
Worldwide Oracle Platinum Partner, we offer services covering
the entire Oracle ecosystem and help our clients derive
business value by implementing, optimizing and enhancing
their Oracle investments.
Highlights
One of the Largest JD Edwards service providers
Services covering entire Oracle ecosystem
End-to-end IT services covering consulting, implementation
& rollout, upgrade, integration & change management
Oracle Solutions & Center of Excellence (CoE) to focus on
innovation and delivery excellence ensuring ffective delivery
of high-quality solutions
Niche solutions for Oil & Gas, Manufacturing, Engineering &
Construction, Healthcare and Banking & Financial Services
Awards & Accolades
Featured in Gartners Magic Quadrant
Partner Excellence Award for Oracle Fusion Middleware in
Webcenter innovation category
Best IT Project Award for 5 consecutive years from one of
the largest cement manufacturer
National Technology Leadership Award & Infoweek silver
edge award from Council for Technical Education in India
Excellence Award for Oracle EPM from Leading Media
Conglomerate
Helix Award - For Value Creation & Outstanding
Achievement Award from leading US based Ethernet
Network Solution provider

Our Spectrum of Oracle Services & Solutions

Consulting Training
OTM
JD Edwards
Peo
ion re ple
Fus dlewa Sof
t
e Mid
Implementation Agil E-Business
Integration
Suite

Prim s
ave App
ion
ra Fus
Upgrade Support
Demantra EPM/BI

ue Edge
Val in Produ
Develop
Warehouse Cha ning ct s Testing
Siebel
Management Plan

Tools & Accelerators

JCART RetroFit RetroDash Cdetector Welcome package

L&T Infotech Value Proposition

Engage the Future Business-to-IT Connect Execution Excellence

18
1
 Analytics &
Information
Management
(AIM)

L&T Infotech's AIM (Analytics & Information Management) Service Offerings

Service Line is a technology horizontal that offers information
management, analytics services and solutions to organizations We offer a comprehensive set of services right from strategy
across the globe. definition and blueprinting, to design, development,
implementation and ongoing support.
We transform businesses through improved situational
awareness, fact-driven decision making, and enhanced business AIM Service Portfolio
agility.
Infrastructure End-to-end Application Legacy
Platform
We help enterprises to harness the underlying organizational Architecture Implementation
& Support
Re-architecture
& Upgrade Migration
Definition
data to derive deeper insights and discover hidden trends for Mobile BI Data Visualization
improved decision making, and thereby progress towards Business
BI Reporting
Ad-hoc and OLAP
Business Performance Solutions
Actionable BI
business excellence. Our dedicated Technology Nerve Center Intelligence
Dashboarding & Scorecarding Geospatial BI Services
In Memory Analytics
develops domain-specific solutions, builds competencies and Self-service BI

creates the readiness for servicing futuristic needs of clients. Data Integration & Migration Metadata Management
Data Quality
Data Data Architecture
Management Data Governance Data Archival & Masking

Our focus areas include Data Management (ETL - Extract, Master Data Management Data Appliances

Transform and Load functions; data profiling; data quality;

Enterprise
master data management; change data capture; etc.), Business Performance
Financial Consolidation Planning, Budgeting & Forecasting

Intelligence (OLAP Online Analytical Processing; reports and Management

adhoc queries; mobile BI; etc.) Big Data and Analytics (including
predictive, text, social media, geo-spatial and packaged Predictive Analytics Big Data Analytics

Analytics Data & Text Mining Social Media Analytics

analytics).

Our Technology partners AIM Strategy & Roadmap Architecture Consulting

AIM Maturity Assessment Data Quality Consulting
Strategy &
Consulting Technology Evaluation & Rationalization Information Management Competency
We have strategic partnerships with industry leaders in the data Center (IMCC)

integration, information management, business intelligence,

data visualization and data warehouse appliance areas. Innovation
Through our partner ecosystem, we offer best-of-breed
solutions and competency in diverse technologies, thus Our domain-centric solution accelerators and frameworks
providing tangible business benefits. enable enterprises to enhance or set up new analytics. Our
technical accelerators assist in automation of information
Our services provide the following benefits to our clients: processing that help increase return on investment.
Higher business growth through informed decision making
Competitive advantage through advanced analytics 1-view MDM M-DASH
Tool to establish and sustain Production Dashboard for Discrete
Business predictability the Master Data Manufacturing
Improved operational efficiency and lower total cost of ETL XLNC HI-TEA
ownership Meta Data-based ETL execution Analytics Solution for Hi-Tech
monitoring tool Semiconductor
ADAPT KNOWBOTS
Automated Data Analysis and Ready BI and Data Model for P&C
Profiling Tool and Life Insurance

CON-TXT WARRANTY MANAGEMENT

Text Analytics and Data Visualization Claims Management for
Automobile Industry

DWTF EUPHORIA
Dashboarding framework for
Text Analytics and Data Visualization
upstream Oil & Gas Industry

19
 Enterprise
Integration
(EI)

Increasing competition and constant changes in the business Our service offerings are supported by frameworks,
environment are making it extremely difficult to achieve accelerators and cutting-edge solutions in various industry
business goals. Up-to-date information systems and well- domains, and they help clients adopt Enterprise Integration
integrated information management is imperative for quickly and easily. Our decade-long rich experience offers our
enterprises to be able to stand up to the current challenges clients the advantage of industry best practices and best-in-
and still achieve their objectives. class consultants to deliver greater value.

The Enterprise Integration Practice at L&T Infotech ensures
right information at the right place at the right time. It focuses
not only on integrating systems and people, but also on
orchestrating and optimizing business processes.
Our impeccable track record of delivering innovative solutions
to clients from various industries, and our rich experience
across domains, enables us to provide valuable Enterprise
Integration services. With a dedicated Practice that focuses on
Business Process Management, Enterprise Application
Integration and Business-to-business Integration, L&T Infotech
covers the entire gamut of integration services.
L&T Infotech's Enterprise Integration Business Unit has
successfully delivered solutions to clients across industry
domains spread across the globe. We possess extensive
experience in all leading Enterprise Integration technologies in
the market, including, Microsoft BizTalk, IBM WebSphere, IBM
Sterling Integration, K2 blackperl, Newgen, OpenText BPM,
Oracle Fusion, Pega PRPC, SAP NetWeaver, TIBCO, and
webMethods.
A dedicated focus group for Enterprise Integration which
fosters cross-technology best practices strives to offer unique
value to clients, and the strong partnership we share with
leading software and technology vendors helps our clients to
leverage the joint value proposition.

Consolidation,
Migration & Upgrades
Mapping Maintenance
& Transformation & Support
Trading Partner
Hosted B2B
Management
Assessment Strategy & Platform
Roadmap Definition B2B Integration

Implementation Process Modeling

CONSULTING OFFERINGS

Package Evaluation & Rollout & Simulation

(ARCoT)
EI
Int

)
nt
eg

Establish Service
En ion/E

Support &
rat

em
an ion
ter nt

EI Competency Center Maintenance

ag

Offerings
s M at
pri erp

(EICC)
es egr
se

Process Automation
roc Int
Ap ise S

& Optimization
Upgrade &
sP s
pli erv
r

es ces
ca

EI Architecture Definition Migration

sin Pro
tio ice B
n

BPM Evangelization
(Bu

& Adoption Common Information Rules Management

us

Model Definition

Service Orientation Content Management

20
 Manufacturing
Execution
Systems
(MES)
The Manufacturing Execution Systems (MES) Service Line at
L&T Infotech focuses on Manufacturing IT solutions and
services for the discrete, process & healthcare industries. We
provide end-to-end Manufacturing IT automation services right
from shop floor to top floor; i.e., we handle equipment
integration, PLC (Programmable Logic Controllers), DCS
(Distributed Control Systems), SCADA (Supervisory Control and
Data Acquisition), MES and ERP integration. Our advanced
service offerings include advanced process control solutions,
fault detection and classification, recipe management and
predictive manufacturing. We also provide Manufacturing IT
and MES application management services through our proven
Onsite/offshore delivery model.
We leverage our experience and expertise to offer unique,
customized solutions and services in Manufacturing IT and
MES based on the needs of our clients spread across verticals,
including energy & petrochemicals, power plants, hi-tech, life
sciences, auto and food processing.
With a powerful cross-skilled workforce specialized in various
software technologies and MES products - OSI-PI, AspenTech
MES product, Camstar Manufacturing MES product,
Wonderware MES product, Rockwell MES product, FlexNet,
Simatic IT, Fab 300, etc. we provide the winning edge to our
clients.
Our dedicated MES CoE (Center of Excellence), through
extensive market research, keeps the service line abreast of the
latest developments in technology and product releases, and
various MES training and certification programs ensure that
our workforce is always up to date.
21
Process Industries
Our industry experience covers upstream, midstream and
downstream operations for various oil & gas, power, food &
beverages, chemical and metal manufacturing companies. We
leverage industry best practices along with our strong domain
and technical expertise to provide consulting services for
implementation of MES solutions. We also provide managed
support services for SCADA & MES applications such as
Wonderware MES product, Honeywell control systems, OSI-PI,
Rockwell MES product and FlexNet.
L&T Infotech's track record of providing out-of-the-box
solutions includes integration of disparate SCADA systems,
alarm management, custom ERP integration, automated
meter reading, data management and integration, and
pipeline automation and leakage detection systems.
Key Service Offerings
Global consultancy
Custom application development
Application development & maintenance
Testing & deployment
24/7 global support
Niche Solutions
Global refinery support model
Digital oilfield services for the energy industry
Integrated refinery operations
Refinery turnaround management
Regulatory compliance management
MES implementation framework
Manufacturing excellence framework

Our consultants work with our clients to align their IT to
continuously changing Business needs. We provide Thought
Partnership as an extension of Consulting Services to
proactively fine-tune their IT, IT Services and help them in their
Transformation journey.
L&T Infotechs Consulting services help clients address the
challenges which are commonly faced by IT leaders. We deal
with all major aspects of IT with suitable frameworks and tools
to study and provide implementable, pragmatic
recommendations.
Performance: IT landscapes are becoming increasingly
complex with business transactions spanning multiple systems
and this can result in poor system performance. This leads to
low client satisfaction and employee productivity, hurting
business in many ways.
Our Consulting services focus on building an integrated
performance management platform and continuously look at
ways to improve the performance, based on Six Sigma
techniques.
Acceptance & usage: More often than not, enterprise
Improve Organization Performance
Business Consulting
Process Consulting
Technology Consulting
Best uses of IT for Business
22
Consulting
systems are implemented but remain underutilized due to
poor user interface, insufficient change management and
perceived lack of benefits. Our Consulting service on readiness
study, usability assessment, usability improvement and post-
implementation change management will help pinpoint the
issues and provide solutions which ensure that IT systems are
effectively leveraged.
Security: Information assets remain vulnerable to attacks
which can result in revenue loss, legal issues and brand
erosion. Our Consulting service on vulnerability checks, ethical
hacking, IT risk management ensures availability of a robust
and secure IT environment.
Evolution of IT: In an ever-changing business environment,
business priorities keep changing and this in turn needs
continuous Business-IT alignment.
Thought Partnership Program aims to help CIOs and CIO
organizations of the client beyond deliveries!'ENGAGE' is
our platform for providing Thought Partnership that brings a
structured model of regularly interacting with our client
leadership teams to share trends, discuss ideas and help build
the right efficiencies and innovation.
Nominated
client Partner
Expert
Network
Research &
Survey reports CIO Council
Thought
Partnership
Portal
 Other Services

Application Development & Maintenance

Companies around the globe are struggling to take products
L&T Infotech offers application development & maintenance to market more rapidly, while countering low new-product
services to an array of industries such as manufacturing, BFS, success rates. We help our clients address these challenges by
insurance, E&PC. Our expertise and flexibility to deliver cost- leveraging business process and technology architecture to
effective solutions with quick turnaround has ensured reduced capture and maintain product information across the entire
time-to-market, and lower development cost for our clients, product life cycle.
while keeping risks to a minimum.
We provide a complete spectrum of PLM-related services, from
Applications Outsourcing consulting and implementation to migration, roll-out and
support on a wide range of industry leading PLM products.
Our mature governance and outsourcing tools help us deliver
within stringent parameters of cost, time and quality. Backed
Business Process Services
by our global presence, solid infrastructure, high security
standards, domain and technology expertise, our engagement The fierce competitive environment demands better extraction
delivery model can be tailored to meet the clients' needs. of value, which can be achieved by strategic alignment
between IT and business processes.
Architecture Services
Domain-centric Business Process Services (BPS), embedded in
Our business technology consulting services are founded on a
our Business Units assist global organizations in this endeavor
proven track record and years of deep domain experience.
by offering business process outsourcing services supported by
They are driven by our CoE which creates innovative solutions
strong IT, domain and delivery capabilities. We leverage our in-
that leverage the value of technology for fulfilling real business
depth understanding of business processes and technologies
needs. Our enterprise architecture helps enterprises to
to provide an integrated outsourcing solution. Our solutions
integrate disparate applications and platforms for future
not only reduce the TCO for our clients, but are also aimed at
growth.
providing transformational value by re-engineering business
processes.
Legacy Modernization
Global enterprises are confronted with emerging challenges
such as globalization, aging populations, increasing client
expectations, newer modes of services and distribution,
regulatory compliance pressures and industry consolidation.
Our methodology helps clients from concept to
implementation and involves arriving at a legacy
modernization roadmap. Legacy modernization reduces time-
to-market, Total Cost of Ownership (TCO) and improves IT
alignment with business strategies.

Product Lifecycle Management

23
 Other Services

Mobility Services Systems Integration

Mobility has revolutionized the face of business by enabling Our Systems Integration (SI) Practice combines L&T's rich
the enterprise to stay connected with its clients, partners and project management skills with L&T Infotech's experience in
the enterprise itself, thereby unleashing new channels, delivery of high quality and reliable IT services across various
increasing operational efficiency and bringing down domains like E&PC, Manufacturing, BFS, Insurance, Defense
operational cost. L&T Infotech has a dedicated business unit and Railway with the help of our strong technology alliances
offering end-to-end enterprise mobility solutions. We work and partnerships with global leaders like SAP, Oracle,
with companies throughout their mobility journey, providing Microsoft, IBM, HP, Cisco and other niche players.
consultancy services to build their roadmap, identifying touch
points where mobility solutions can bring business benefits Collectively, we provide end-to-end solutions in ERP, Business
and defining their mobility architecture. We help our clients Analytics, CRM (Customer Relationship Management),
develop and implement applications across mobile platforms Middleware Infrastructure Design, Deployment and
(iOS, Android, Blackberry and Windows) and provide various Management, to offer high value SI services.
solution alternatives (Native, Hybrid, HTML5) through our
factory approach and testing services. Our differentiator is our
extensive experience of working with various Original Custom-built
systems based on
Equipment Manufacturers (OEMs) for over a decade, providing Java / Microsoft
technologies
end-to-end services through in-depth knowledge both at the Mature in-house
practices: ERP, Infrastructure
hardware as well as application level. CRM, Business Consulting and
Analytics & Services
Middleware

Domain Expertise:
TM E&PC, Project and
Manufacturing, To offer high
value Systems Program
Insurance, Banking & Management
Finance, Telecom, Integration
Services expertise
Defense and
Railways sectors

Through our unique 'Business-to-IT connect', we offer

TM unmatched value proposition in matching our clients' needs
Smart Miles , our Mobile Enterprise Application Platform
with system requirements. We bring together discrete systems,
(MEAP) is a leading edge enterprise mobility enabler,
utilizing a variety of techniques such as computer networking,
supporting all mobile platforms, providing secure back-end
enterprise application integration and business process
integration to all enterprise data sources and third party
management to aid our clients build a distinct competitive
Master Data Management (MDM) platforms. Innovative
advantage. Our service offerings relate to systems
industry-specific enterprise mobility solutions developed by us
requirements; design, procurement & deployment; and
covering B2B, B2E and B2C apps like product catalogue, field
training & support.
service management, management dashboard, collaborative
applications, life style applications, lead management, claims
adjuster, agency management, portfolio tracker, mobile
banking and mobile wallet help clients unlock the potential of
the mobility solutions.

24
 Technology
Office
The Technology Office forms the core of our technology
ecosystem. With three distinct units, viz., Center of Excellence
(CoE), Innovations Lab and Alliances, the Technology Office
includes all business units and client organizations. It is a
strategic group responsible for identification and adoption of
emerging technologies for business solutions.
The current focus includes Cloud Computing, Big Data,
business social collaboration, user experience technologies,
mobile computing, platforms & tools, integration middleware
& business process management (BPM), Analytics &
Information Management (AIM), and service oriented
architecture (SOA). The Innovations Lab develops Intellectual
Property and cutting edge solutions that unfold new
opportunities and markets.
We scan the entire technology horizon for new and emerging
trends, tools, products, methodologies, best practices, etc.,
and build winning relationships with leading vendors (platform
vendors like IBM, Microsoft, Oracle and HP; ERP vendors like
SAP, Oracle, PeopleSoft and JD Edwards; integration
middleware & BPM vendors like IBM, Microsoft, TIBCO, and
MetaStorm; BI vendors like Informatica, Cognos, Teradata and
MicroStrategy; and Cloud vendors like Salesforce.com,
Amazon Web Services, Eucalyptus and Intel Expressway). We
leverage these relationships by proliferating the knowledge
across various business units to enable our clients to gain a
competitive edge.
Focus Areas
Cloud Computing
We provide a uniform, integrated platform to enterprise users
that will allow consumption of cloud services from within and
outside the firewall through CloudXTM, our mediation platform
with relevant frameworks, tools and templates.
Our Cloud Computing services portfolio includes:
Consulting & assessment.
Set-up & migration to the cloud platform.
Set-up of a cloud mediation platform.
SaaS (Software as a Service) enablement & package
implementation.
Cloud-based integration & orchestration.
25
Big Data Services
Bsocial is our Big Data framework to capture social data, and
our services include Big Data discovery, ideation and
implementation.
Our research focus is on use cases that involve analysis of
massively streaming data, generated through various business
events within and outside the firewalls of an organization.
Enterprise Business Collaboration
We focus on technologies and frameworks that facilitate
targeted collaboration on real-time business events or business
topics of direct relevance to the enterprise. We build our
technology offerings on the Microsoft SharePoint platform.
CliquePointTM, our behind-the-firewall Enterprise Business
Collaboration solution, is compatible with all browsers on the
desktop, tablet and mobile.
Natural User Interface
Our focus is on futuristic technology for enhancing user
experience, based on the combination of voice, touch,
gesture, as well as, object recognition. TouchITTM is our
innovative framework that has been drawing the attention of
our prospects and clients.
Next-generation High-performance Java-based
Frameworks
With the advent of computing paradigms such as distributed
computing, in-memory caching, light weight app servers, etc.,
performance expectations from applications have significantly
risen. We conduct research in developing frameworks that will
deliver a sub-second response in a stressed (high-volume,
high-density) environment.
 Our People -
The Prime
Movers

L&T Infotech recognizes its people as its greatest assets in
the journey towards organizational excellence. The parent
company's core values a belief in innovation, entrepreneurial
leadership, value creation, empowerment, caring, trust and
continuous learning permeate all aspects of the business.
A worldwide network of vibrant, well-focused professionals,
from leading academic institutions, plays a critical role in
L&T Infotech's successful implementation of the key business
and technological needs of its clients.
The Company is infrastructurally geared to meet the needs
of capacity mobilization for the present and the future. A
commitment to training its people plays a critical role. This
includes extensive orientation-cum-technical training program
at the Company's well-equipped Training Center for freshers
and continuous skill upgradation of the employees on new
and emerging technologies.
internal talent. A resource 'pipeline' thus gets created wherein
a group of talented project leaders are put through a set of
developmental experiences (on-the-job and classroom) to
make available a group of Solution Architects for challenging
assignments overseas.
Employees' Voice
An informal, open and participative culture allows the
employees various avenues of self-expression as well as
pursuit of their unique talents beyond work. These means
of expression instill a sense of belonging while adding
value to the work through their suggestions. Mechanisms
such as management workouts and formal organization

An array of in-house programs for behavioral and

managerial skills is made available. Focused Management
Development Programs are conducted at the premium
Management Development Center located at Lonavala,
near Mumbai.

Leadership Development
More than ever before, corporate survival and prosperity
depend upon developing a cadre of leaders which can operate
effectively in a global marketplace. L&T Infotech has launched
a well-evolved Leadership Development Program viz.,
Leadership Journeyman. A key task of senior management is climate surveys are implemented and monitored carefully for
to identify talented, high-potential people and prepare them employees' feedback. We are committed to maintaining a
for future leadership. professional, value-driven, world-class work environment
where every employee feels fulfilled and respected.
The plan is designed to give the target group of employees an
opportunity to consciously develop leadership and managerial L&T Infotech has received several prestigious awards. In June
skills and prepare them for onward journey in the 2012, we were honored as the '6th Best Learning and
organization. Development Company in India' by the World HRD &
Education Congress, and it came in the form of three awards
Developing Resource Pipelines for the following:
Best leadership training program.
A task force consisting of Senior Managers from Delivery,
Best workplace trainer training program.
CoE and HR works on conceptualizing and implementing a
Best induction program.
plan that addresses the organizational needs of developing

26
 Quality
At L&T Infotech, quality is much more than on-time delivery of
a defect-free product to the client. It is a matter of attitude
that is ingrained in our culture. All our business processes,
ranging from marketing to software delivery, recruitment and
training to organizational culture-building are driven by this
attitude of achieving excellence.
L&T Infotech is one of the first few Indian software
organizations to get ISO 9001 certified in 1993. Since then, it
has been an uninterrupted quality journey towards continual
improvement by embracing best practices and excelling in IT
service management, information security management and
environmental management systems.
L&T Infotech has adopted an assortment of comprehensive
models & frameworks and a wide range of services covering
27
client needs. The Company believes in internalizing and
institutionalizing best practices of industry-recognized process
frameworks.
L&T Infotech is one of the first Indian companies to be
assessed at the highest maturity Level 5 of CMMI Ver1.2 DEV
for a wide-ranging scope, covering all the business units
across all its locations in a single assessment. The following are
the other achievements in this space:
ISO 9001:2008 standard for Quality Management Systems,
ISO 20000-1:2011 standard for IT Service Management,
ISO 27001:2005 standard for Information Security
Management Systems and
ISO 14001:2004 standard for Environmental Management
Systems.
 Our Corporate Values

Agility Dependability Innovation

Integrity Meritocracy & Fairplay Passion

Teamwork

www.Lntinfotech.com Email us at: info@Lntinfotech.com

*All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the express written permission from L&T Infotech.
*Information given in these pages is based on inputs received at the time of finalizing the content. As L&T Infotech is a dynamic organization, constantly evolving to meet
clients needs, the information is subject to change.
*All the logos, trademarks and registrations mentioned in this document are the property of their respective organizations and are acknowledged.