KATHYA

HERNANDEZ
1354 Thorpe Ln. Apt. 2302 San Marcos, TX. 78666 | (956) 204-3000 |
kahernandez@toryburch.com

OBJECTIVE

Responsible and committed student who thrives in working in fast-paced environments. Enjoys
working as part of a team to achieve a common goal. Im seeking an entry-level internship in
where I could utilize my diligent skills, knowledge, and experience to benefit the company.

SKILLS & ABILITIES

Customer service oriented

Efficient in Microsoft suite
Accustomed to working in fast-paced environments
Bilingual in English and Spanish
Sales experience
Excellent communication skills
Strong work ethic

EXPERIENCE

March 2016 Sales Associate, Tory Burch- San Marcos, TX.

Present
Delivered the 5-step transformational experience to all customers by building
strong connections with customers.
Maintained progressive contact with clients, ending with 4.5% in client sales
for 2016.
Multi-tasked and prioritized work to produce desired outcomes, such as
meeting each monthly sales goal.
Led by example and model behavior by training and serving as a peer coach
for new sales associates.
Achieved personal sales goals and metrics by ending the year at $1.2 million.
Appropriately managed conflict by dealing with on the floor customer issues.

November 2015- Sales Support, Tory Burch- San Marcos, TX.

March 2016
Ensured all operational procedures are followed and maintained by accepting
and processing returns within policy.
Accurately processed all POS transactions and capture of customer
information by having over 50% of client capture.
Assisted in maintaining store presentation standards by pairing up with Visuals
Manager during floor sets.

 EDUCATION

August 2013- Bachelor of Science in Recreational Administration

Present Texas State University- San Marcos, TX.
Expected Graduation Date: December 2017
Minor: Psychology
Association of Recreation Enthusiast (A.R.E.) member
Programming Class Coordinator programmed non-profit events for university
students, staff and alumni.
Administration Class Coordinator financed and budgeted programs to create
successful revenue.

VOLUNTEER WORK

Texas Recreation and Park Society 2016 Convention Galveston, TX.

Checked in and directed board members to assigned meetings.
Kept track of time and attendance for other volunteers.
Handed out brochures and assisted in presentations.

Dell Childrens Medical Center- Austin, TX.
Helped with daily duties such as: checking in patients and prepping therapy
rooms
Created worksheets to keep track of patients progress
Served as a translator for Spanish-speaking parents.

Day It Forward 2016: South Side Community Center for the Underprivileged
San Marcos, TX.
Helped prepped food and silver wear
Served meals and cleaned after the dinner.

ACCOMPLISHMENTS

Caviar Club Member 2016

Exceeded yearly sales goal by 52%
Sold $1.21 million in the short-span of 9 months.

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