Business Use Case Specification

Use Case Title: Emergency Room ID:

000
Author: Date: 00/00/00Version: 00

Company Name Page 1 of 7

 Business Use Case Specification
Use Case Title: Emergency Room ID:
000
Author: Date: 00/00/00Version: 00

Entity:

Business Purpose/Objective: (problem being addressed)

To make a business use case specification sheet for the Emergency room for two
use cases, one where the patient comes to the ER walking and the other where
the patient is brought in an ambulance.

Terminology:
Prescription: an instruction written by a medical practitioner that authorizes a patient
to be issued with a medicine or treatment
Stretcher: a framework of two poles with a long piece of canvas slung between them,
used for carrying sick, injured, or dead people.
Emergency room: the casualty department of a hospital.
Preliminary inspection: The firsthand examination of the patient for any external and
internal wounds
Triage: This is where patients are prioritized according to the severity of their illness or injury.
As soon as you arrive, you'll want to go to the registration desk, where we'll ask some basic
questions. You'll then be classified into one of the three categories: Emergent: An injury or
illness requiring immediate attention to avoid risk of life or limb; Urgent: An injury or illness
requiring attention within four hours; Non-Urgent: An injury or illness that has an
undetermined time frame for treatment
Disposition: Once your testing is complete, a decision will be made to either admit you to
the hospital or discharge you.

Company Name Page 2 of 7

 Business Use Case Specification
Use Case Title: Emergency Room ID:
000
Author: Date: 00/00/00Version: 00

Use Cases: Case 1: When the patient arrives walking Case 2: When the
patient arrives in an ambulance

Se Use Case Scenario

Use Case Scenario 1
q Description (Process) 2
1 Stretcher facility No Yes
2 Entering the ER Yes Yes
3 Transfer to bed Yes Yes
Yes (secondary;
Preliminary inspection of
4 Yes preliminary happens
the patient (Triage)
in ambulance)
Urgent doctor attention
5 No Yes
required
Yes (by himself or by
Yes (By someone
6 Filling out paperwork someone
accompanying)
accompanying)
7 Submitting the paperwork Yes Yes
Inspection by doctor
8 Yes Yes
(Medical Exam)
Prescription by doctor
9 Yes Yes
(Disposition)
10 Buying medicines Yes Yes
11 Treatment given Yes Yes
Allocation of
12 general/private ward to Yes Yes
patient (Admission)
13 Payment for the services Yes Yes
Timely and regular
14 Yes Yes
inspection by doctor
15 Medicine review Yes Yes
Discharging the patient
16 Yes Yes
(Discharge)
17 Paperwork and payment Yes Yes

[Note: The above matrix can be used in several different ways depending
upon the need. The description column can list processes, situations or
states and the Use Case column can identify the differences in these items
by Use Case. Or, the Description and Use Case columns can be used to list
process steps that vary according to the Use Case. Additional matrices can
be added for additional Use Case.]

Company Name Page 3 of 7

 Business Use Case Specification
Use Case Title: Emergency Room ID:
000
Author: Date: 00/00/00Version: 00

Company Name Page 4 of 7

 Business Use Case Specification
Use Case Title: Emergency Room ID:
000
Author: Date: 00/00/00Version: 00

Company Name Page 5 of 7

 Business Use Case Specification
Use Case Title: Emergency Room ID:
000
Author: Date: 00/00/00Version: 00

General Business Process Information: The process being followed in

the Emergency room of a hospital comprises of five major steps:
Step 1: Triage

This is where patients are prioritized according to the severity of their illness or injury. As soon as
you arrive, you'll want to go to the registration desk, where we'll ask some basic questions. You'll
then be classified into one of the three categories:

Emergent: An injury or illness requiring immediate attention to avoid risk of life or limb

Urgent: An injury or illness requiring attention within four hours

Non-Urgent: An injury or illness that has an undetermined time frame for treatment

All patients are important to us, but priority must be given to Emergent or Urgent patients. However,
at times when we have few patients, you may be taken to an exam room immediately. If you feel that
your condition has changed while you are waiting, please notify the triage nurse so that you may be
reassessed.

When the triage nurse examines you, he or she may initiate treatment based upon established
medical protocols related to your illness or injury, such as X-rays, collecting blood or urine samples,
and application of ice packs or wound dressing. The triage nurse cannot treat pain without a
physicians' order.

Step 2: Medical Exam

Once you've been placed in an exam room, a nurse, physician, or physician's assistant will be
assigned to care for you. Additional diagnostic lab work or testing also may be performed during this
time.

Step 3: Disposition
Once your testing is complete, a decision will be made to either admit you to the hospital or
discharge you (skip to Step 5).

Step 4: Admission
If you're admitted to the hospital, a physician will be contacted to complete the admission process.
Family and loved ones of patients will be given information about the condition of the patient and

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 Business Use Case Specification
Use Case Title: Emergency Room ID:
000
Author: Date: 00/00/00Version: 00

location of a nearby waiting area.

Step 5: Discharge
When you're discharged, instructions for your care and follow-up with a physician will be provided.

Bon Secours is committed to making your wait in the Emergency Department as brief as possible.
Please do not hesitate to ask questions of your nurse, physician, or physician's assistant. We'll make
every effort to keep you informed about your treatment plan.

Approval:

Signature:
___________________________________ Date: __________________

Name: ____________________________________

Signature:
___________________________________ Date: __________________

Name: ___________________________________

[Note: The boxes on the form automatically resize as rows are added to or deleted
from the form. The user may wish to add blank lines as necessary to make the
form easily intelligible, especially with respect to page breaks. If page breaks
interrupt the flow of the form, insert sufficient blank lines to move the page breaks
to convenient places.]

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