PCP No.

______ Revision Code: 00

Department of Education
Position Title
Parenthetical Title
Office Unit
Reports to
Position Supervised
POSITION AND COMPETENCY PROFILE
Chief, ICT Officer (A. Solutions Development Division) 24
Chief, ICT Officer (B. Technology Infrastructure and Data Security Division) Salary Grade
Chief, ICT Officer (C. User Support Division)
Chief, ICT Officer
Technical Service Effectivity Date
ICT Director Page/s
ICT Officers
JOB SUMMARY

Enable improved process efficiencies and service delivery effectiveness in education governance through the use of ICTs, support education specialists in developing
ICT-enabled solutions that enhance teaching and learning and deliver quality technical support to clients and empower them in the use of ICTs.

QUALIFICATION STANDARDS
A. CSC Prescribed Qualifications
Education
Experience
Eligibility
Trainings
B. Preferred Qualifications
Education MastersDegree Holder
Experience 3 Years Supervisory Experience
Eligibility Civil Service Professional
Trainings At least 60 hours relevant trainings
 DUTIES AND RESPONSIBILITIES
A. Solutions Development Division
1. Provide technical assistance/consulting services to offices in the development, construction, and installation of computer-based information systems in support of
its governance mandates.
2. Provide technical assistance in developing, evaluating, and deploying ICT-enabled solutions in support of teaching and learning.
3. Manage the operations and maintenance of various computer-based information systems installed at the departments data center facilities and support system
owners in conducting periodic reviews throughout its lifecycle.
4. Establish systems that will ensure business recovery within the shortest acceptable time in the event of a disruption of services.
5. Perform research related to improving the departments application and use of ICTs in its governance and education delivery mandates.
B. Technology Infrastructure and Data Security Division

6. Establish and manage the operations of the departments electronic information infrastructure (i.e., data network and data center) and ensure its service
availability, reliability, and responsiveness to the evolving needs of the department.

7. Provide network services to clients such that they may gain appropriate access to the various information resources within the department.
8. Provide TA/consulting services to offices in defining their electronic information infrastructure requirements and in its development and installation/deployment.
9. Establish and maintain systems that shall secure the integrity of data assets in a manner that protects it from unauthorized access, end-to-end.
10. Establish and maintain systems that shall ensure business recovery within the shortest acceptable time in the event of a disruption of services.
11. Perform research related to continuously improving the departments electronic information infrastructure in support of its governance and education delivery
mandates.
C. User Support Division
12. Establish and manage the operations of a Help Desk service that will deliver timely and effective front-line support to users, implementers of various ICT-enabled
information systems centrally managed by the department, and owners of end-point ICT technologies (i.e., computer equipment).
13. Develop capacity-building activities to offices as part of implementation and in support of the ICT-related programs and projects.
14. Monitor and evaluate the implementation of ICT programs and projects.
15. Provide coordination support amongst stakeholders in projects and activities including contract management, sourcing of expert knowledge, etc.
16. Establish and build a knowledgebase of all ICT-enabled information systems, its electronic information infrastructure, and technologies at the end-user of the
department to support its Help Desk services function.
Major and Final Outputs Objectives Key Result Areas Outputs
(MFOs) (KRAs)

Solutions Development Provided daily technical

assistance/consulting services to
offices in the development,
construction, and installation of
computer-based information
systems.
Managed the daily operations and
maintenance of various computer-
based information systems installed
at the departments data center
facilities and support system..
Established systems that will
ensure daily business recovery
within the shortest acceptable time
in the event of a disruption of
services.
Conducted periodic systems audit
of all existing information systems
in DepED.

Technology Infrastructure Established and managed the daily

and Data Security operations of the departments
electronic information infrastructure
(i.e., data network and data center).

Provided daily network services to

all offices and/or units in DepED
CO.
Provided TA/consulting services to
all offices in DepED CO defining
their electronic information
infrastructure requirements, as
Major and Final Outputs Objectives Key Result Areas Outputs
(MFOs) (KRAs)

requested..

User Support Established and managed the daily

operations of a Help Desk service
that will deliver timely and effective
front-line support to all DepED CO
users.
Developed quarterly capacity-
building activities to all ICT staff.
Conducted quarterly monitored and
evaluation of ICT programs and
projects.

Preparation of computer Provided at least 1 computer

provision and maintenance hardware to all DepED CO
plan technical staff by the end of the
year.
Conducted quarterly maintenance
check of all existing computer
hardware in DepED CO.
Repaired reported defective
computer hardware, as necessary.
 Performance Indicators

Key Result Areas Outstanding Very Satisfactory Satisfactory Unsatisfactory Poor

(KRAs)
(5) (4) (3) (2) (1)
Provided daily technical Has provided daily Has provided daily Has provided daily Has provided daily Has provided daily
assistance/consulting technical technical technical technical technical
services to offices in the assistance/consulting assistance/consulting assistance/consulting assistance/consulting assistance/consulting
development, services to 130% of the services to 115-129% services to 100-114% services to 51-99% of services to 50% and
construction, and total offices in the of the total offices in of the total offices in the total offices in the below of the total
installation of computer- development, the development, the development, development, offices in the
based information construction, and construction, and construction, and construction, and development,
systems. installation of computer- installation of installation of installation of construction, and
based information computer-based computer-based computer-based installation of
systems. information systems. information systems. information systems. computer-based
information systems.

Managed the daily Managed the daily and Managed the daily Managed the daily Managed the daily Managed the daily
operations and maintenance of 130% and maintenance of and maintenance of and maintenance of and maintenance of
maintenance of computer-based 115-129% computer- 115-129% computer- 51-99% computer- 50% and below
computer-based information systems based information based information based information computer-based
information systems installed at the systems installed at systems installed at systems installed at information systems
installed at the departments data the departments data the departments data the departments data installed at the
departments data center center facilities and center facilities and center facilities and center facilities and departments data
facilities and support support system. support system. support system. support system. center facilities and
system. support system.

Established systems that Established 130% of Established 115- Established 100- Established 51-99% Established 50% and
will ensure daily business the systems that will 129% of the systems 114% of the systems of the systems that below of the systems
recovery within the ensure daily business that will ensure daily that will ensure daily will ensure daily that will ensure daily
shortest acceptable time recovery within the business recovery business recovery business recovery business recovery
in the event of a disruption shortest acceptable within the shortest within the shortest within the shortest within the shortest
of services. time in the event of a acceptable time in the acceptable time in the acceptable time in the acceptable time in the
disruption of services. event of a disruption event of a disruption event of a disruption event of a disruption
of services. of services. of services. of services.
 Performance Indicators

Key Result Areas Outstanding Very Satisfactory Satisfactory Unsatisfactory Poor

(KRAs)
(5) (4) (3) (2) (1)
Conducted periodic Conducted periodic Conducted periodic Conducted periodic Conducted periodic Conducted periodic
systems audit of all systems audit of 130% systems audit of 115- systems audit of 100- systems audit of 51- systems audit of 50%
existing information of the existing 129% of the existing 114% of the existing 99% of the existing and below of the
systems in DepED. information systems in information systems information systems information systems existing information
DepED. in DepED. in DepED. in DepED. systems in DepED.

Established and managed Has established and Has established and Has established and Has established and Has established and
the daily operations of the managed 130% managed 115-129% managed 100-114% managed 51-99% managed 50% and
departments electronic operations of the operations of the operations of the operations of the below operations of
information infrastructure departments electronic departments departments departments the departments
(i.e., data network and information electronic information electronic information electronic information electronic information
data center). infrastructure daily infrastructure daily infrastructure daily infrastructure daily infrastructure daily

Provided daily network Has Provided network Has Provided Has Provided Has Provided Has Provided network
services to all offices services to 130% of the network services to network services to network services to services to 50% and
and/or units in DepED CO. total offices and/or units 115-129% of the total 100-114% of the total 51-99% of the total below of the total
in DepED CO daily offices and/or units in offices and/or units in offices and/or units in offices and/or units in
DepED CO daily DepED CO daily DepED CO daily DepED CO daily

Provided TA/consulting Has provided Has provided Has provided Has provided Has provided
services to all offices in TA/consulting services TA/consulting TA/consulting TA/consulting TA/consulting
DepED CO defining their to 130% of the total services to 115-129% services to 100-114% services to 51-99% of services to 50% and
electronic information offices in DepED CO of the total offices in of the total offices in the total offices in below of the total
infrastructure defining their electronic DepED CO defining DepED CO defining DepED CO defining offices in DepED CO
requirements, as information their electronic their electronic their electronic defining their
requested.. infrastructure information information information electronic information
requirements, as infrastructure infrastructure infrastructure infrastructure
requested requirements, as requirements, as requirements, as requirements, as
requested requested requested requested
 Performance Indicators

Key Result Areas Outstanding Very Satisfactory Satisfactory Unsatisfactory Poor

(KRAs)
(5) (4) (3) (2) (1)
Established and managed Has established and Has established and Has established and Has established and Has established and
the daily operations of a managed the daily managed the daily managed the daily managed the daily managed the daily
Help Desk service that will operations of a Help operations of a Help operations of a Help operations of a Help operations of a Help
deliver timely and effective Desk service that will Desk service that will Desk service that will Desk service that will Desk service that will
front-line support to all deliver timely and deliver timely and deliver timely and deliver timely and deliver timely and
DepED CO users. effective front-line effective front-line effective front-line effective front-line effective front-line
support to 130% of the support to 115-129% support to 100-114% support to 51-99% of support to 50% and
total DepED CO users of the total DepED of the total DepED the total DepED CO below of the total
as requested CO users as CO users as users as requested DepED CO users as
requested requested requested

Developed quarterly Has developed Has developed Has developed Has developed Has developed
capacity-building activities quarterly capacity- quarterly capacity- quarterly capacity- quarterly capacity- quarterly capacity-
to all ICT staff. building activities to building activities to building activities to building activities to building activities to
130% of ICT staff 115-129% of ICT staff 100-114% of ICT staff 51-99% of ICT staff 50% and below of ICT
staff

Conducted quarterly Has conducted Has conducted Has conducted Has conducted Has conducted
monitored and evaluation quarterly monitored and quarterly monitored quarterly monitored quarterly monitored quarterly monitored
of ICT programs and evaluation of 130% of and evaluation of and evaluation of and evaluation of 51- and evaluation of
projects. the total ICT programs 115-129% of the total 100-114% of the total 99% of the total ICT 50% and below of the
and projects ICT programs and ICT programs and programs and total ICT programs
projects projects projects and projects

Provided at least 1 Provided at least 1 Provided at least 1 Provided at least 1 Provided at least 1 Provided at least 1
computer hardware to all computer hardware to computer hardware to computer hardware to computer hardware to computer hardware to
DepED CO technical staff 130% of the total 115-129% of the total 100-114% of the total 51-99% of the total 50% and below of the
by the end of the year. DepED CO technical DepED CO technical DepED CO technical DepED CO technical total DepED CO
staff by the end of the staff by the end of the staff by the end of the staff by the end of the technical staff by the
year. year. year. year. end of the year.
 Performance Indicators

Key Result Areas Outstanding Very Satisfactory Satisfactory Unsatisfactory Poor

(KRAs)
(5) (4) (3) (2) (1)
Conducted quarterly Conducted quarterly Conducted quarterly Conducted quarterly Conducted quarterly Conducted quarterly
maintenance check of all maintenance check of maintenance check of maintenance check of maintenance check of maintenance check of
existing computer 130% of the total 115-129% of the total 100-114% of the total 51-99% of the total 50% and below of the
hardware in DepED CO. existing computer existing computer existing computer existing computer total existing
hardware in DepED hardware in DepED hardware in DepED hardware in DepED computer hardware in
CO. CO. CO. CO. DepED CO.

Repaired reported Repaired 130% of the Repaired 115-129% Repaired 100-114% Repaired 51-99% of Repaired 50% and
defective computer total reported computer of the total reported of the total reported the total reported below of the total
hardware, as necessary. hardware, as necessary computer hardware, computer hardware, computer hardware, reported computer
as necessary as necessary as necessary hardware, as
hardware hardware necessary hardware