Professional Documents
Culture Documents
348083
Sport Management
The workspace here at the ball park is nice, and is very organized as
an office. The two-level split adds for a good space because it allows the
ticket office to make phone calls undisturbed. There is plenty of space
however it is not the biggest office. My supervisor was telling me that during
the off season it gets very crammed in the ticket office because there is
about 15 people working in there compared to the 4 that are working here
now. The office looks out on the road and provides plenty of sunlight during
the day which is very nice because it keeps people going when the office is
very bright. The furnishings describe a lot about the environment and the
organization as they are fairly new and up to date, but also are not the
fanciest materials around. This relates to the overall feeling of the office
which is filled with hard workers who are ready to take the challenge at hand
but also have a very relaxed and personable side to them as well. The office
also mimics the organizational chart with the higher up people in the
organization upstairs and the lower people, aka the ticket office staff below
on the main floor. It is a interesting hierarchy that is visible in the office. The
office is geared toward making money and getting as many people as
possible sending out calls about birthday parties, season tickets, and picnics
constantly throughout the day, and with the upstairs workers trying to create
leads and relationships with their sponsors
Bill Burke
Chairman
Sally
McNamar
a
Treasurer
Charlie
Eshbach
President
Geoff
Lacuessa
General
Manager
Harry
Allison Alan
Baker-
Casiles
Assistant Barker
Assistant
Ticket Office Ticker Office Connick
Intern
Manager Manager
Section 2: Informational Interview
One question that I wanted to know what he thought about it was the
option to go to graduate school or to try and find a job and start getting
experience right out of college. He said that it depends and that If you have a
great job opportunity lined up after graduation you cant pass up on it, but in
the case where there is nothing lined up than you should explore the
possibility of going to graduate school to learn as much as possible and to
create a network. He said that he has never hired someone who had a higher
degree over someone else simply because of that and going back to his idea
that work ethic and personality matter more then all else. One thing that he
said that stuck out to me during the interview was its not what you know, its
who you know. This statement resonated with me because it seems like in
todays world it is all about building connections and creating a network of
people who can provide opportunities for each other. I have heard many
stories of how people have gotten jobs or internships strictly by either them or
their parents knowing somebody in a position of power and influence, which
then provides them with the opportunity to offer a position to these people. I
will use my time at Endicott and beyond to create lasting relationships and a
network using every event and tool possible. The interview was a great
experience for me to sit down and get to have a constant dialogue with
someone who has gotten to a position in which I am striving for.
The employees take pride in their work constantly talking about possible
clients and opportunities for the organization. Some worker interactions that
have made an impact on me is a meeting in which I went with the director of
corporate sales to a sponsorship meeting with cannon, he was very organized
and understood what he wanted to deliver to them, bringing the
representative to the presidents sky box offering a great view of the stadium.
He was very personable creating great conversation while also staying on
track and getting a possible partnership underway. This gave me quite the
interest in marketing because I love talking to people and it also brings a new
creative side to the job that I enjoy. Everyone at the office seems to do a great
job and has a good personality. I do not see anyone with a negative effect on
the office or anything like that at all. I learned throughout my time here that
the job is what you make of it, you can be constantly busy and doing things or
slack off. It is up to the individual employees to make sure they are working
hard and working well which is why the general manager preaches work ethic.
Section 4: Post Internship
I believe that I have attained this goal as I have been working with the
system periodically throughout my time at the sea dogs, and am now able to
make all the different types of sales. I did not spend more than 10 hours in
the operating system but I still have a great understanding now of how it
works and which each element is located where it is. I spent time analyzing
and comparing data in excel and Ticket Return getting comfortable working
on a pc and switching between two pieces of information. Spending time in
the system helped me develop an understanding of the information,
including where it is located, what type of information falls under each
category and more. This objective did not change throughout the internship
but instead I wanted to dive deeper, understanding the customer base and
different elements of the operating system. This objective at the beginning of
my internship seemed like it would be a challenging task as it was a lot to
take in and I had never dealt with such a system in the past, however, this
objective was a bit too easy and I will know to challenge myself a little
further in the future. A possible learning objective could have been, to be
fluent in the functions of the entire operating system and can make sales
without any help.
I have learned a lot about a sports oriented organization and how exactly
this office functions from top to bottom. I see the order in which people
report to each other and how each employee clearly knows their
responsibilities and assignments. Just being around the office for three weeks
I was able to see what happens on a day to day basis to achieve these goals
and how the supervisor relationships are formed and maintained. This
learning objective certainly did not change throughout my time here as I
thought it was very relatable and significant to understand and learn. I have
never worked in an office before and specifically a sports industry office, so
this was a great learning experience for me to take in everything around me
and get used to this type of setting for the future. I think that this internship
has done wonders for me teaching me about how important the details and
little things are in a office, and even a small market like double A baseball is
dealing with large amounts of money, sponsorships, marketing strategies,
demographics, merchandise sales, season tickets, and so much more. It was
a truly incredible experience and I am very excited to have gotten this
experience under my belt and am ready to learn and work hard to get to
where I want.