Professional Documents
Culture Documents
Agenda
Enterprise [PLE & RENO]
Enterprise One [DEN]
Siebel [SDC]
EBS/ Fusion [ADE/HQ]
Agile [SCDC/KHE/BLR]
Support and Ticket marshaling
General Issue Enterprise PLE/Reno
1. Not Connectable/Accessible [ Physical & Virtual Machine ]
Physical machine
Console https://Machinename-drac [https://ple70004uias-drac/]
No Console
We can try PS tools if the \\machinename works
For any reboot needs Content Managers approval
Virtual machine
Locate Host Info
https://Appsdra
http://www-
apps.us.oracle.com:1100/%7Eujaddu/rtdcvms_inventroy.html
Or Login to Admin Host to locate HOST & Filler info too
General Issue Enterprise PLE/Reno
2. Connectable but Not able to login
Issue with Domain?
Issue with local machine?
Issues with Policy?
5. Machine is slow
Space ?
Base OS performance
7. Issue: Tarantella
Disappear systems from tarantella is because of the reason user might be assigned
with the wrong profile and these issues will be fixed by benedict from idc or vic's
team they manage tarantella infrastructure.
General Issues EBS/Fusion ADE/HQ/Hyd
Server Related:
Request for Server Deployment (New image deployment through DRA)
Reboot (Box in hung state we may need to reboot and check)
OS Related:
Server Performance related issues
Request for packages/patches installation (Only on local disk servers),
etc.,
Applications Related:
Tarantella issues
Win runner server issues
Enterprise Manager related issues, etc.,
User Related:
Login / Access related issues (Account creation is automated)
Password reset
(https://svrtools.us.oracle.com/SvrTools/pswdRstReq.jsp)
Adding to security group
General issues - Agile SCDC/KHE/BLR