Two-day interactive forum Save $200

7 - 8 October 2010 When you book before

Novotel Melbourne on Collins 10 September 2010

Public Sector Intranets

Designing, testing and managing an effective intranet

Forum leaders:
Learn from the experience of
the forum leaders and discuss
your issues in an interactive
Amir Ansari environment
Senior Usability Consultant
Stamford Interactive

Chris Gray Explore the areas and applications

Research Manager that are of particular interest to
UsabilityOne public sector organisations

Supported by: Official Media Partners: Produced by:

w w w. a r k g r o u p a u s t r a l i a . c o m . a u
 Please note: Due to
the interactive nature

Public Sector Intranets

of this event numbers
are strictly limited

Designing, testing and managing an effective intranet

Designing, testing and managing an effective intranet

The intranet has the potential to be an important communication, knowledge and information sharing tool for public sector organisations.

However, intranet managers in the public sector are continuously facing challenges in serving a wide variety of stakeholders, often in
disparate locations and with multiple agendas. Adding to this challenge is the complication of working with often limited funding based on
departmental priorities, restricting the scope and efficacy of options with which to create a comprehensive online resource.

By prioritising the user, embracing emerging technologies such as web 2.0 applications and implementing effective governance, an
intranet that is innovative, effective and user-friendly can be produced.

This two-day interactive forum will provide you with an opportunity to interact with the masterclass leaders and other attendees to really
gain a better understanding of how to:
ƒƒ Align your intranet with organisational goals
ƒƒ Achieve organisation-wide engagement
ƒƒ Understand what’s involved in the design process
ƒƒ Select the tools and technology that meet your organisation’s needs
ƒƒ Optimise your intranet’s accessibility, functionality and usability
ƒƒ Maximise the use of your intranet, regardless of your budget
You’ll leave this interactive forum enthused and full of ideas to integrate into your organisation’s intranet.

Who should attend?

ƒƒ Intranet Managers ƒƒ Information Architects

ƒƒ Managers of Online Services ƒƒ Information Systems Managers
ƒƒ Usability Managers ƒƒ IT/IS Strategy Leaders
ƒƒ Internal Communication Managers ƒƒ Knowledge Managers
ƒƒ Web Managers/Designers/Architects ƒƒ CIOs
ƒƒ Web Authors
ƒƒ Intranet Content Developers

Forum leaders:
Amir Ansari
Amir is an Industrial Designer by trade. He has worked in user interface, interaction and user-centred design,
as well as in product and graphic design, for over fifteen years.

Amir Ansari
Senior Usability Consultant
Stamford Interactive
Amir integrates conceptual and lateral thinking with creative and visual design and applies it to user experience
challenges to meet business goals. Having skills in all usability disciplines and techniques, Amir is dedicated to
delivering real business benefits to clients. Amir’s assignments include conceptual, strategy and interface design for
websites, intranets and mobile phone devices. Client sectors where Amir has provided benefits include Federal and
State Government, telecommunications, engineering and industry sectors, amongst others. Clients include Telstra,
ANZ, CPA Australia, Fosters, Fair Work Australia, Tourism Victoria, just to name a few.

Chris Gray
After being first exposed to usability in 2003 while working in London, Chris has become a passionate and
strong advocate for the discipline. He now works at UsabilityOne full-time as a Research Manager. In this role,
he manages the company’s consultants and is responsible for delivering quality products to Australia’s leading
organisations.

Chris has over five years’ experience conducting traditional market research where he worked across a range
of qualitative and quantitative projects within the automotive, tourism and FMCG industries. Throughout his
Chris Gray career, Chris has worked with a vast range of clients across a broad number of industries including Telstra,
Research Manager Yahoo!7, ANZ, General Mills, Honda, Toyota, Holden, Nissan, Cadbury Schweppes, Discover Tasmania, City of
UsabilityOne Melbourne, Department of Broadband, Communications and the Digital Economy and Red Cross.
Agenda Recommended reading:
Public Sector Intranets
“Ten best design intranets for 2010”
7 - 8 October 2010
http://www.useit.com/alertbox/intranet_design.html
Novotel Melbourne on Collins

Preparing for this interactive forum Day Two: Friday, 8 October
You are invited to submit specific Public Sector Intranet 8.45 Registration and refreshments
challenges that you would like to have discussed during
the forum. 9.15 Introduction and welcome
Chris Gray will introduce the objectives of the second day of
Please email your challenges to: the interactive forum. Attendees will recap the lessons learnt
sbailey@arkgroupasia.com at least two weeks prior to the from the previous day and discuss their expectations for the
masterclass.
day to come.
If you do not want your organisation identified, use a
pseudonym such as BigBankCo, or SmallRetailCo to indicate 9.30 Testing the usability of intranets
the industry involved and the size of the organisation. ƒƒ Why test?
ƒƒ When to test?
ƒƒ Testing techniques
Day One: Thursday, 7 October ƒƒ Getting the most from usability testing
ƒƒ Managing and implementing usability findings
8.45 Registration and refreshments
10.45 Morning refreshments and networking
9.15 Introduction and welcome
Amir Ansari will introduce the masterclass objectives and discuss 11.15 Staff and stakeholders: who is the intranet for?
how the day will proceed. Attendees will have the opportunity to ƒƒ Setting objectives
participate in a brief ‘getting to know you’ exercise, so that everyone ƒƒ Management buy-in
is familiar with fellow attendees’ backgrounds and what they hope to ƒƒ Identifying user and business requirements
achieve from the masterclass. ƒƒ Case study: Eliciting feedback and determining user
requirements within a government organisation
9.30 Is your intranet up to scratch?
ƒƒ Various techniques and methodologies to rate the status of 12.30 Networking lunch
your intranet
ƒƒ Examples of presenting the findings 1.30 Content
ƒƒ Importance of content
10.45 Morning refreshments and networking ƒƒ Presenting information
ƒƒ Writing for online
11.15 How many different ways can you skin an intranet IA?
ƒƒ Discussing and exploring various ways of structuring an IA 2.45 Afternoon refreshments and networking

12.30 Networking lunch 3.15 Managing an intranet

ƒƒ Intranets don’t exist in a vacuum
1.30 How good is your new IA? ƒƒ Processes and systems for effective intranet managements
ƒƒ Exploring various testing methods to validate the information ƒƒ Case study: Systems that work in a not-for-profit
architecture organisation
ƒƒ Conducting some of these testing methods
4.30 Wrap-up and end of interactive forum
2.45 Afternoon refreshments and networking

3.15 What to design Public Sector Intranets Report

ƒƒ How to prioritise features and functionality SAVE A$150 on this report when you register to this masterclass.
ƒƒ Performing return-on-investment costs analysis on design
Author: Anna Shaw
features Year published: 2009
Pages 65
4.30 Wrap-up and end of day one RRP: A $395 + GST: $434.50
Delegate Price: A$245 + GST = $269.50

To read the executive summary please visit:

http://tinyurl.com/pubsecintranets
 AG-BD
5 way s to boo k yo u r p l ace AT t h is e v e n t
Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: aga@arkgroupasia.com
+61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au

Public Sector Intranets Interactive forum

7 - 8 October 2010, Novotel Melbourne on Collins
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