Quality Assurance Manual for Boiler Feedwater Pump

OWNER:
EGYPTIANELECTRICITY
HOLDINGCOMPANY

POWERGENERATIONENGINEERING
ANDSERVICESCOMPANY

PROJECT:

NEWASSIUTCOMBINEDCYCLE

ADDONPOWERPLANT

TITLE:

QUALITYASSURANCEMANUAL

(BOILERFEEDWATERPUMP)

DOCUMENTNo.:
CONTRACTNo.: 1601352BFP050

10083A SheetofSheets Rev.
1 / 52 A
//
//
//
//
A 27/Mar./2017 ForInformation T.K.Kang J.G.Baek S.B.Kim
Des Pro.
Rev. Data Description By Check Eng. App.
sup Eng.
QUALITY MANAGEMENT MANUAL
MANUAL No. : IQM-T001

ISSUE DATE : January 13, 2003
REVISION No. : 14
REVISION DATE : March 02, 2015
CONTROLLED COPY No. (No.: )

UNCONTROLLED COPY
FORM E-13-0101-4A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

MANUAL NO.
QUALITY MANAGEMENT MANUAL IQM-T001
REV. NO.: 14 PAGE
SECTION 0.0 PRESCRIPTION OF QUALITY MANAGEMENT MANUAL
DATE: Mar. 2, 2015 1/1
We prescribe the quality management manual (IQM-T001. Rev. 14) as the following
in order to use it as a management tool to realize customer satisfaction, achieve
management objectives efficiently and effectively, and improve continuously quality
management securing capacity that is meeting statutory and regulatory requirements.
- Following -
1. This manual has precedence over all standards of our company to issue, revise,
interpret and apply.
2. All businesses and job duties carried out in our company have to be practiced
suitably for principles and procedures provided in this manual.
3. 8 principles of quality management provided in this manual are fundamentals

that all members have to participate and accomplish. They are basic and
fundamental guidelines of all businesses and job duties. Therefore, it is
necessary to monitor, measure, and improve management activities unsuitable
for these fundamental and principle.
4. Consequently, this manual has to be applied to daily job duties, and the
fundamental and principle provided in this manual have to be well understood.

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 0.1 CONTENTS
DATE: March 2, 2015 1/1
SECTION TITLE REV. NO. DATE
PRESCRIPTION OF QUALITY MANAGEMENT

0.0 14 2015.03.02
MANUAL
0.1 CONTENTS 14 2015.03.02
0.2 REVISION INDEX 14 2015.03.02
QUALITY MANAGEMENT MANUAL APPROVAL

0.3 14 2015.03.02
SHEET
0.4 QUALITY POLICY 7 2014.06.02
0.5 PRINCIPLES OF QUALITY MANAGEMENT 5 2014.06.02
1.0 SCOPE 14 2015.03.02
2.0 NORMATIVE REFERENCE 4 2015.03.02
3.0 TERMS AND DEFINITIONS 4 2014.06.02
4.0 QUALITY MANAGEMENT SYSTEM 10 2015.03.02
5.0 MANAGEMENT RESPONSIBILITY 14 2015.03.02
6.0 RESOURCE MANAGEMENT 6 2015.03.02
7.0 PRODUCT REALIZATION 9 2014.06.02
MEASUREMENT, ANALYSIS AND

8.0 9 2015.03.02
IMPROVEMENT
9.0 SUPPLEMENT 7 2014.06.02

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 0.2 REVISION INDEX
DATE: March 2, 2015 1/2
Issue &
REV. No. Revision Section Revision Content Remark
Revision Date
Establishment according to ISO Original
1 Establishment Jan. 13, 2003
9001:2000 requirements issue
0.1, 0.2,
2 April 26, 2004 Change the organization
0.3, 1, 5
0.1, 0.2,
3 Sep. 30, 2005 Change the organization
0.3, 1, 5
Change the organization
Add.
0.0, 0.1, 0.2 4.2.3 e) , 4.2.4 c), 7.3.5 c) 7.3.8
4 Jan. 24. 2006
0.3, 1, 4, 7, 8 7.4.2 (4), 7.4.3, 7.4.4 a), 7.5.5 a)
7.5.5 c), 8.2.4.1, 8.2.4.2
Changed 8.3 , 8.5.2
Change the organization
0.0, 0.1, 0.2 Add.
5 0.3, 1, 5, 7, May 08. 2006 7.5.5 c), 8.2.2.3 e)
8 8.2.4.2 d), e)
Changed 5.5.1 b)
Change the organization.
1.2.1, 5.5.1
0.0, 0.1, 0.2, 0.3, Add. 7.7
6 Mar. 22. 2007
1, 2, 5, 7, 8 Changed.
2.1, 7.3.1, 7.3.7, 7.5.2, 8.3.1 a)
8.3.2, 8.3.4
Change the organization.
1.2.1, 5.5.1
0.0,0.1,0.2,0.3,0.5
7 May 08. 2008 Add. 0.5
4.0, 5.0, 8.0
Changed. 4.0, 5.0
8.5.2 c), 8.5.3 d)
0.0,0.1,0.2,0.3,0.4 Apply ISO9001:2008 Requirements

8 July 30. 2009
1, 2, 3, 4, 9 to Manual

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 0.2 REVISION INDEX
DATE: March 2, 2015 2/2
Issue &
REV. No. Revision Section Revision Content Remark
Revision Date
Change the organization chart
0.0,0.1,0.2,0.3,0.4
9 Aug. 25. 2010 Change the procedure
1, 2, 3, 4, 9
4.0 Appendix 2.
10 0.4, 1, 5, 9 Oct. 14, 2010 Change the corporate name
Change the organization chart

Change the procedure 4.0
1.0
Appendix 2.
11 4.0 July 15, 2011
Change the Management
5.0
Responsibility
Change the Management review
0.0, 0.1, 0.2, 0.3, Adjust errata and editorial error

12 0.4, 1.0, 4.0, 5.0, Aug. 29, 2013 Apply organization change and
6.0, 7.0, 8.0, 9.0 team name
Change manual number (MQM-

T001->IQM-T001) to distinguish
from Nuclear Manual
13 All June 2, 2014

Adjust errata and editorial error
Apply change of organization

(QM Team -> QA Team, QC Team)
0.0, 0.1, 0.2, 0.3,
Adjust errata and editorial error
14 1.0, 2.0, 4.0, 5.0, March, 2, 2015
Apply customer comment
6.0, 8.0

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 0.3 QUALITY MANAGEMENT MANUAL APPROVAL SHEET
DATE: March 2, 2015 1/1
This manual has precedence over every applicable regulation and manual of our company
to issue and operate and all members shall fulfill effective quality management as specified in
this manual.
The quality management manual (IQM-T001. Rev. 14) is prepared by QA team member,
reviewed by the QA team manager and approved by the Plant manager.
Prepared I.T. Choi March 2, 2015

by QA Team Member Date
Reviewed Y.B. Kim March 2, 2015

by
QA Team Manager Date
Approved G.C. Jung March 2, 2015

by:
Plant Manager Date

MANUAL NO.
REV. NO.: 7 PAGE
SECTION 0.4 QUALITY POLICY
DATE: June 2, 2014 1/1
The quality policy of HYOSUNG GOODSPRINGS Inc.(hereafter it is called "HGS") is that HGS will
do its utmost efforts to achieve the quality required by Customer and maintain the reliability of all
items and services. To achieve this goal, the Quality Assurance Program is hereby established for
HGS.
The quality management manual is established to comply with the requirements of ISO 9001:2008
International Standard and the all personnel should observe his responsibility as specified in this
quality management manual.
The QA Team Manager is authorized to have the responsibility and authority not only to establish and
maintain the quality management manual but to establish the necessary organizational structure to
implement the required quality effectively.
The QA Team Manager should verify the implementation and adequacy of this quality management
manual at least annually and report the evaluation results to president to help the board of directors
review the effectiveness of quality management system. The board of directors including the
president and the plant manager should provide full management support to help the QA Team
Manager observe his responsibilities and authorities and should serve as model observing the quality
policy.
Quality problems should be corrected by related team and if necessary, those problems can be
corrected with the support of the plant manager. The QA Team Manager should verify the results of
corrective action taken. The quality problems that can not be solved by the plant manager should be
corrected by the president. The correction should comply with the requirements of the Customer, ISO
9001:2008 International Standard and this quality management manual.
Approved Woo-Seop Lim

by : President

MANUAL NO.
REV. NO.: 5 PAGE
SECTION 0.5 PRINCIPLES OF QUALITY MANAGEMENT
DATE: June 2, 2014 1/2
HYOSUNG GOODSPRINGS Inc. constructed the quality management system based on the
international standard ISO 9001:2008 as a management strategy of top management to enhance
competitive power.
The quality management system is to be used as an effective management tool for continual
improvement of management with planning, practicing, analyzing and measuring so as to meet
customer requirements, management objectives and statutory and regulatory requirements.
Top management shall operate the quality management system in a systemic and transparent
way according to 8 principles of quality management.
< 8 principles of quality management >
Principle 1 Management focused on customer

HYOSUNG GOODSPRINGS Inc. is an organization living in dependence on customers.
Therefore, to thoroughly understand and meet customers current and future
requirements and expectations shall be the fundamental principle of all management
activities.
Principle 2 Leadership
Top management shall establish constant management policy and objectives so as that
all members can participate spontaneously to achieve the management policy and
objectives and produce fruits of accomplishment.
Principle 3 Participation of all members

Company-wide and aggressive participation of all members is essential for securing
competitive power of quality.
For customer satisfaction and ensuring management profit, all members of the
organization shall actively participate in the quality management.
Principle 4 Approach to process

Results of processes necessary for all management activities of our company are
product and quality. The fruit of management is resulted from carrying out efficient and
effective processes. Therefore, all processes need continual monitor, measurement and
improvement.

MANUAL NO.
REV. NO.: 5 PAGE
SECTION 0.5 PRINCIPLES OF QUALITY MANAGEMENT
DATE: June 2, 2014 2/2
Principle 5 Approach to system

In order to accomplish the management objectives, we have to understand and control
processes interrelated with management activities as one system. Therefore, all
management activities shall be carried out according to the system.
Principle 6 Continual improvement

For our everlasting survival, continual change and improvement is an indispensable and
key management measure. Therefore, we have to practice management innovation
activities to enhance our management result and competitive power as an important
matter for the quality management.
Principle 7 Decision-making by fact and data

Decision-making by realistic approach based on fact, data and information analysis
rather than experience, habitual practice or obscure supposition is to be the basic means
of quality management.
Principle 8 Relationship of mutually beneficial supplier

Our company and suppliers shall develop interdependent and mutually beneficial
activities so as to ensure the quality satisfying customers.

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 1.0 SCOPE
DATE: March 2, 2015 1/2
1.1 General
This manual(IQM-T001, Rev.14) specifies on operation of the quality management system when
an organization needs
a) to increase the reliability of customer by demonstrating the ability to consistently provide

product that meets customer requirements and applicable statutory and regulatory
requirements
b) to enhance customer satisfaction through continual improvement of the system and effective
application, and
c) to accomplish the management objective efficiently and effectively.
1.2 Applicable
This manual applies below organization and manufacturing activities.
a) Organization
This manual is applied to the organizations prescribed in table 1
b) This manual is applied to manufacturing activities of the following products.

DESIGN/DEVELOPMENT, PRODUCTION, PROCUREMENT, INSTALLATION, SALES AND
SERVICING FOR PUMPS OF GENERAL INDUSTRY, REFINERY, PETROCHEMICAL & FIRE
FIGHTING, DESALINATION PLANT, DESCALING SYSTEM, FLUID COUPLING,
SUBMERSIBLE, VACUUM PUMP, CONDENSER EXHAUST UNIT.
DESIGN/DEVELOPMENT, FABRICATION, PROCUREMENT, INSTALLATION, SALES AND
SERVICING FOR PUMPS AND APPURTENANCES FOR POWER PLANT INCLUDE
NUCLEAR POWER PLANT.
ENGINEERING, DESIGN, PROCUREMENT, CONSTRUCTION AND SERVICING FOR
WATER TREATMENT SYSEM, DESALINATION SYSTEM, WASTE WATER & REUSING
TREATMENT SYSTEM
1.3 In the quality management system specified in this manual, all requirements of ISO 9001:2008 are
included.

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 1.0 SCOPE
DATE: March 2, 2015 2/2
[Figure 1. Organization Chart]
Definitions of fundamental matters and terms needed to specify or interpret this manual shall follow
ISO 9000:2005. Also, the quality management system specified in this manual shall refer the following
standards.
Reference Standard : Contracts, Applicable Code, Nuclear Standard (10 CFR 50 App. B, ANSI/ASME
NQA-1) etc.

MANUAL NO.
REV. NO.: 4 PAGE
SECTION 2.0 NORMATIVE REFERENCE
DATE: March 2. 2015 1/1
Definitions of fundamental matters and terms needed to specify or interpret this manual shall follow
ISO 9001:2008 and ISO 9000:2005. Also, the quality management system specified in this manual
shall refer the following standards.
Reference Standard : Contracts, Applicable Code, Nuclear Standard (10 CFR 50 App. B, ANSI/ASME
NQA-1) etc.

MANUAL NO.
REV. NO.: 4 PAGE
SECTION 3.0 TERMS AND DEFINITIONS
DATE: June 2, 2014 1/1
Main terms used in this quality manual are as the following.
Quality Management System

A management system to establish policy and objective in order to direct and control organizations for
quality and to accomplish the objectives
Quality
Degree to which a set of inherent characteristics fulfills requirements
Grade
Category or rank given to different quality requirements for products, processes or systems having the
same functional use
Customer Satisfaction
Customers perception of the degree to which the customers requirements have been fulfilled
Quality Policy
Organizations general commitment and direction for quality declared by top management
Quality Management
Coordinated activities to direct and control an organization at the highest level
Continual Improvement
Recurring activity to increase the ability to fulfill requirements
Preventive Action
Action to eliminate the cause of a potential nonconformity or other undesirable potential situation
Use-as-is (Concession )
Permission to use or release a product that does not conform to specified requirement.
Process
Set of interrelated or interacting activities which transforms inputs into outputs
Product
- The goods intended by customers requirements or for customer
- The output that is result of product realization process

MANUAL NO.
REV. NO.: 10 PAGE
SECTION 4.0 QUALITY MANAGEMENT SYSTEM
DATE: March 2, 2015 1/7
4.1 General requirements

All products manufactured by our company and supplied to customer and fruits of job duties
carried out by our company are results of processes (ISO 9000:3.4.2).
Therefore, we have to understand and control numerous processes in the organization in order to
display our management ability effectively and operate those processes effectively and efficiently
so as to accomplish customer satisfaction and management objective. Also, the processes within
quality management system have to focus on the following matters.
a) Understanding and meeting the requirements of ISO 9001:2008
b) Process producing value added
c) Resulting in fruit and effectiveness of process operation (ERP, PDM, etc.)
d) Continual process improvement through objective measurement (including other consultation)
Particularly, all processes shall be applied according to the following model of Plan-Do-Check-
Action.
Plan: Establishing objective and process necessary to achieve management result according
to customer requirement and companys policy.
Do: Executing every process needed to attain quality objective established accurately and
thoroughly.
Check: Measuring and monitoring process carried out to meet policy, management object and
product requirement and products and evaluate the results.
Action: Developing continual improvement activities to maximize performance according to
the result of measurement and monitoring on process and product.
As written above, our quality management system is to maximize the performance and
effectiveness of processes by putting all processes needed to realize products that satisfy
customer in an efficient and effective system and applying PDCA cycle completely.
Changwon Plant shall establish, document, implement and maintain the quality management
system and continually improve its effectiveness in accordance with the requirements of
International Standard ISO 9001:2008.
To do so, Changwon Plant shall
a) have the same process necessary for quality management system with [Figure 2. Process
linkage diagram] and apply it to our organization,

MANUAL NO.
REV. NO.: 10 PAGE
DATE: March 2, 2015 2/7
b) follow the sequence and interaction of [Table 1. Role allotment table],

c) follow article 8.2.3 (Monitoring and measurement of process) for criteria and methods needed to
ensure that both the operation and control of these processes is effective,
d) be able to use all resources and information necessary to operate and monitor these
processes,
e) carry out monitoring, measurement and analysis of these processes according to article 2.3
(Monitoring and measurement of process) and article 8.4 (Data analysis).
f) implement actions necessary to achieve planned results and continual improvement of these
processes according to article 8.5 (Improvement).
These processes necessary for the quality management system shall be managed by the
organization, and shall include management activities, provision of resource, quality realization
and measurement. Control of outsourced process that affects on product conformity shall be
identified within our quality management system.
4.2 Documentation requirements
4.2.1 General
The quality management system documentation of HYOSUNG GOODSPRINGS Inc. shall include
a) documented statements of our quality policy and quality objectives,
b) a quality management manual,
c) documented procedures required by International Standard ISO 9001:2008
(Control of documents, control of records, internal audit, control of nonconforming product,
corrective action and preventive action),
d) documents needed by our company to ensure the effective planning, operation and control
of its processes, and
e) records required by International Standard ISO 9001:2008
Note. The documentation can be in any form or type of medium.
4.2.2 Quality management manual

Our company shall maintain and control the quality management manual as the highest
document explaining interrelation among processes of the quality management system.
4.2.3 Control of documents

Documents required by the quality management system shall be controlled and records shall
be controlled according to article 4.2.4 (Records).
Detailed documented procedure shall be established and
a) issued after adequacy of documents is approved by a relevant authority or deputy,
b) re-approved according to article a) when documents change,

MANUAL NO.
REV. NO.: 10 PAGE
DATE: March 2, 2015 3/7
c) the latest version where changes and the current revision status of documents are identified
shall be controlled,
d) the quality management system executive team shall ensure that the latest versions of
applicable documents are used by making out a control ledger,
e) the documented instructions, procedures, or drawings shall include or reference appropriate
quantitative or qualitative acceptance criteria for determining that prescribed activities have
been satisfactorily accomplished ,
f) documents of external origin shall be identified and their distribution controlled, and
g) obsolete documents shall be withdrawn or abolished by the relevant team in order to prevent
unintended use. Suitable identification shall be applied if it is necessary to be retained.
4.2.4 Control of records

a) Our company establishes and maintains records such as the following to provide evidence
of conformity to requirements and the effective operation of the quality management system.
These records remain legible, readily identifiable and retrievable, and a documented
procedure is established to define the controls needed for the identification, storage,
protection, retrieval, retention time and disposition of records.
b) Quality Records
1) Results of management reviews
2) Records of training, skills and experience
3) Records of circular inspection on manufacturing process and product examination
4) Results of customer requirements checking and results of follow-up activities
5) Design and development input
6) Results of design and development review and necessary actions
7) Results of design and development validation and necessary actions
8) Results of design and development changes review and necessary actions
9) Results of supplier evaluation and necessary actions according to the evaluated results
10) Records necessary to validate a special process
11) Records to maintain traceability
12) Customer property lost, damaged or otherwise found to be unsuitable for use
13) Validity evaluation of former results if equipment is found to be unsuitable for requirements
14) Calibration and verification results of measuring equipment
15) Results of internal audit
16) Records of release examination
17) Contents of nonconformance and all actions taken including concession
18) Results of corrective action
19) Results of preventive action
20) Other necessary documents

MANUAL NO.
REV. NO.: 10 PAGE
DATE: March 2, 2015 4/7
c) Electronic media records

The documents to be stored in the form of electronic media shell be stored, searched and
maintained such as back-up file in accordance with documented procedure. It contained the
document information, time, identification
[Figure 2. Process linkage diagram]

MANUAL NO.
REV. NO.: 10 PAGE
DATE: March 2, 2015 5/7
[Table 1. Role allotment table]
Section
Manager
Design/R&D
Manufacture
Sales
QA
QC
control
Production
Management
Purchasing
Service
Related
ISO requirements standards
0.4 8 principles of quality management

4. Quality management system
4.1 General requirements
4.2 Documentation requirements 03.04
4.2.1 General
4.2.2 Quality management manual 03
4.2.3 Control of documents 03, 04
4.2.4 Control of records 06
5 Management responsibility
5.1 Management commitment
5.2 Customer focus 18, 19
5.3 Quality policy
5.4 Planning
5.4.1 Quality objectives 01
5.4.2 Quality management system planning 01
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority 02

5.5.2 Quality management representative
5.5.3 Internal communication
5.6 Quality management review
5.6.1 General 27
05, 19, 29,
5.6.2 Review input
30, 38
5.6.3 Review output 30
6. Resource management
6.1 Provision of resource 07
6.2 Human resources
6.2.1 General 07
6.2.2 Competence, awareness and training 07
6.3 Infrastructure 41
6.4 Work environment
7 Product manufacturing
7.1 Planning of product manufacturing 28, 40

7.2 Customer-related process
Determination of requirements related to the
7.2.1 product 18
Remark : : Person in charge and Team in charge, : Action Team

MANUAL NO.
REV. NO.: 10 PAGE
DATE: March 2, 2015 6/7
Section
Manager
Design/R&D
Manufacture
Sales
QA
QC
control
Production
Management
Purchasing
Service
Related standards
ISO requirement
7.2.2 Review of requirements related to the product 18

7.2.3 Communication with customer 18, 19, 40
7.3 Design and development
7.3.1 Design and development planning 39, 40

7.3.2 Design and development input 39, 40
7.3.3 Design and development output 39, 40
7.3.4 Design and development review 39, 40
7.3.5 Design and development verification 39, 40
7.3.6 Design and development validation 39, 40
7.3.7 Control of design and development changes 39, 40
7.4 Purchasing
7.4.1 Purchasing process 09, 10

7.4.2 Purchasing information 09, 10
7.4.3 Purchasing plan and progress 09, 10
7.4.4 Verification of purchased product 09, 10
7.5 Production and service provision
7.5.1 Control of production and service provision 33, 34. 35

Validation of processes for production and
7.5.2 service provision
20
7.5.3 Identification and traceability 12

7.5.4 Customer property 16
7.5.5 Preservation of product 16
7.6 Control of monitoring and measuring equipment s 26
7.7 Control of computer programs and files 41
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement 33, 34, 35 ,36
8.2.1 Customer satisfaction 19
8.2.2 Internal audit 05
8.2.3 Monitoring and measurement of processes 01
8.2.4 Monitoring and measurement of product 33, 34, 35, 36
8.3 Control of nonconforming product 29
8.4 Analysis of data
8.5 Improvement
8.5.1 Continual improvement 01, 30
8.5.2 Corrective action 30
8.5.3 Preventive action 30

MANUAL NO.
REV. NO.: 10 PAGE
DATE: March 2, 2015 7/7
[Table 2. List of HGS Standard]

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 5.0 MANAGEMENT RESPONSIBILITY
DATE : March 2, 2015 1/8
5.1 Management commitment

Top management shall provide concrete evidence that the following matters are being carried out.
a) Communicating to the whole organization and member the importance of meeting
customer as well as statutory and regulatory requirement
b) Establishing the quality policy based on will for quality management, declaring it inside and
outside of the company and leading the organization to realize it
c) Supporting every team and level to establish concrete objectives necessary to accomplish the
quality policy and to produce fruits
d) Conducting periodic management reviews on operating conditions and results of quality
management system to improve effectiveness of quality management system continuously
e) Ensuring the availability of resources necessary to achieve quality objectives
f) Management shall assure organizational independence and authority in order that the
organization or the person in charge conducts quality assurance activity is sufficiently
independence from cost and process and able to report to management and able to contact
management level who has responsibility to conduct corrective action.
5.2 Customer focus

Top management shall provide evidence of establishing objectives to improve customer
satisfaction and meeting them by
a) correctly understanding what customer requires or specifies clearly and reflecting it to the
product,
b) thoroughly understanding what customer expects or requires by implication and reflecting it to
the product,
c) meeting statutory and regulatory requirements,
d) understanding the performance of quality management system through measurement and
monitoring internal and external customer satisfaction.
5.3 Quality policy

Management shall determine and announce quality policy annually and make all organizers to
establish quality objective and the quality policy shall have follows :
a) Includes a commitment to achieve HGSs management objective and to meet customer
satisfaction.
b) Includes a commitment to comply with ISO 9001:2008 standard and continually improve the
effectiveness of the quality management system.

MANUAL NO.
REV. NO.: 14 PAGE
DATE : March 2, 2015 2/8
c) Establish quality objective to realize Quality policy

d) Remind all employees to be understood and to assent
e) Review suitability and review revision regard to the change of management circumstances
and the trend of customer requirement
5.4 Planning
5.4.1 Quality objectives

a) Every Team shall establish quality objectives according to the quality management policy
determined by the company.
b) Quality objectives shall be measurable in a fixed quantity, be consistent with the quality
management policy, meet requirements for product and include required Q(Quality).
C(Cost) and D(Delivery).
5.4.2 Quality management system planning

In order to maintain the integrity of the quality management system when changes to the
quality management system are planned and implemented, adjustment with the teams
affected by the changes and approval of the person in charge shall be necessary.
a) Top management shall ensure that concrete business plan to accomplish quality objective is
established by team and implemented.
b) In order to achieve the quality policy and quality objectives effectively, top management shall
establish, document, implement and maintain the quality management system suitable for
requirements of ISO 9001:2008, article 4.1 and continuously improve the effectiveness of the
quality management system.
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority

All members and organizations related to this manual shall have the responsibility and
authority provided in this manual. For this, vertical and horizontal authorization relation among
members of the organization shall be clearly defined and ensure that all members and
organizations are able to communicate
if necessary, management policy included quality policy can be deemed quality policy.
a) Top Management (President of HYOSUNG GOODSPRINGS Inc. Performance Unit)

The responsibility and authorization of President in quality management shall in accordance
with stipulation in Section 5.1 of this manual.
b) Director in Charge & Plant Manager

Each director in charge has responsibility to control overall quality-related activities of the
team under his control, and to make the team observe this quality management manual.
Plant manager shall perform the role of Management representative.

MANUAL NO.
REV. NO.: 14 PAGE
DATE : March 2, 2015 3/8
c) Sales Team (Qil&Gas Sales Team 1,2, Power & Water sales Team 1,2, Marketing Team, C&I
Sales Team)
The Sales Team has the overall responsibility for contract customer affairs.
(1) The business strategy establishment which leads the customer, a market and a
competition company environment trend grasp analysis
(2) Enterprise and execution plan establish, enforcement and control
(3) Customer control (include of quality security and delivery observance)
(4) New/potential market and product excavation
(5) Collection of money and credit civil control
(6) Business power cultivation
d) QA Team
The QA Team has responsibility and authority for ensuring that quality activities are
implemented in compliance with quality management manual, and to raise quality problems
and to work out solutions for the quality problems, and to report plant manager that the
solutions are being implemented.
He also has responsibility and authority for the following.
(1) Making out, review, issue/revision and distribution of quality management manual
(2) Registration assessment of new sub-contractor
(3) Analysis of nonconformance, and report to top management
(4)Verification of the results of corrective and preventive action, follow up action and
conclusion of the issued corrective action request
(5)Indoctrination, training and qualification control of auditor
(6) Report audit results to top management
(7) Review of the yearly audit plan and approval of audit checklist
(8) Designation of auditor and lead auditor
(9) Qualification and record control for inspector, tester, special process workers
(10) Control of improvement and proposal activities
(11) Control of the company standards
(12) Receipt and management of customer complaints and maintenance of the record
(13) Analysis of managed results for B/S and A/S and feedback to related teams
(14) Securing of Repair with cost and customer service capacity
e) QC Team
The QC Team has responsibility and authority for ensuring that works affecting on quality
are implemented correctly, and detects non-conformance through the review, inspection and
test and takes measure before product are delivered.
He also has responsibility and authority for the following.
(1) Review of quality relation business in purchase requirement
(2) Performance of the verification work for identification and traceability through inspection
and monitoring
(3) Authority to request work stop in case of occurrence or finding out the important
conditions adverse to quality
(4) Review, approval and control of inspection and test plans
(5) Calibration, verification and record preparation/keeping of measuring equipment for
inspection and test use

MANUAL NO.
REV. NO.: 14 PAGE
SECTION 5.0 MANGEMENT RESPONSIBILITY
DATE : March 2, 2015 4/8
(6) Review of quality plans prepared by Design Team
(7) Registration, approval and distribution control of QC process chart
(8) Review and approval of disposition plans for nonconformance reports prepared by the
quality inspector
(9) Control of measuring equipment
(10) Control of improvement and proposal activities
f) Purchasing Team
(1) Present condition grasping, survey, registration and control of supplier
(2) Estimation request and supplier selection
(3) Control of procurement schedule and prompt procurement
(4) Discovery, registration and follow up of new supplier
(5) Raw material inventory asset control
(6) Warehousing, inventory control
(7) Training and evaluation control for registered supplier
(8) The cause investigation and corrective action control for quality problem of registered
supplier
g) Production Control Team

(1) Control Material Storage
(2) Product inventory asset control and transportation
(3) Control of various conference groups, work arrangements of Sales and other teams
(4) Improvement of production control activities
h) PM Team
(1) Root cause analysis and solving a problem (design ~ test run)
(2) Control of project and production schedule
(3) Control of project conference
i) General Affairs Team

(1) Personnel management of plant, such as employment, appointment, retirement and pay
(2) Labor management of plant, such as work discipline and welfare
(3) General affairs management of plant, such as documents, protocols, events and office
supplies management
(4) Tax, cost and accounting affairs
(5) Control of safety, health and environment

MANUAL NO.
REV. NO.: 14 PAGE
DATE : March 2, 2015 5/8
j) Manufacturing Team (Manufacturing Team 1, 2, C&I Manufacturing Team)

(1) Process planning, doing and following control
(2) Process control for delivery observance and load decrease
(3) Confirmation and improvement action of quality by self-inspection
(4) Control of work time and personnel
(5) Handling, storage and identification control of work in process
(6) Various activities related to safety, environment and quality
(7) Control of project and production schedule
(8) Material requirement planning and purchasing requirement
(9) Expansion, installation and maintenance control of manufacturing equipment
(10) Maintenance and repair of utility in the plant
(11) Confirmation of manufacturing technique, such as welding and related standards
(12) Control of business plan and index
(13) Control, analysis and report of production plan, work load, delivery, sales plan and total
amount of goods produced
k) Design team 1
(1) General design activities, such as making out and distribution of specification and drawing
about products/parts
(2) Cost reduction activities
(3) Design improvement activities about products
(4) Collection, keeping and improvement of design documents and data
(5) Grasping the trend of competitions product and internal and external technique and
confirmation of technologies
(6) Analysis, improvement and prevention activities of quality problem
(7) Training of inside and outside the company about product and technique
(8) Control of technical cooperation
(9) Increasing of technologies
l) Design team 2
(1) Quote estimated cost
(2) Technical assistance for sales team
(3) Cost reduction activities
(4) Grasping the trend of competitions product and internal and external technique and
confirmation of technologies
(5) Support activities of receiving an order
m) Research and Development Team 1,2

(1) Development and confirmation of source technologies
(2) New business participation and new product development
(3) Strengthening of the product competitiveness

MANUAL NO.
REV. NO.: 14 PAGE
DATE : March 2, 2015 6/8
(4) Discovery and participation of the national policy project

(5) Collection of technical know-how and data
(6) Planning and process control of research and development
(7) Control of development techniques and resources
n) Desalination Engineering Team (Include Desalination Sales/Planning Team)

(1) Acquisition domestic & International a technology reference
(2) Commercialization a technology of desalination plant
(3) Supply and support desalination plant
(4) Enhance competitiveness & sales in the world desalination market
o) Planning and Management team

(1) Establishment of vision and management planning
(2) Analysis of management planning and performance
(3) Maintain and control IT system
p) Human Resource Team

(1) Personnel management of head office, such as employment, appointment, promotion,
retirement and pay
(2) Labor management of head office, such as welfare
(3) General affairs management of head office, such as documents, protocols, events and
office supplies management
q) Financial Accounting Team

(1) Financial, accounting and credit management
r) Common Duty
(1) Training of team members
(2) Standardization of team affairs
(3) Continued improvement and revision of business process
(4) Proposing a solution of corrective and preventive action
(5) Observance of quality management manual
5.5.2 Management representative

The Plant manager is appointed the management representative and has responsibility to
a) establish, document and maintain processes necessary for the quality management system,
b) report to top management on the performance of the quality management system and need
for improvement, and
c) promote awareness of customer requirements throughout the whole organization of
Changwon plant.
5.5.3 Internal communication

Top management shall use measures such as the following for efficient and effective
communication of the quality management system.

MANUAL NO.
REV. NO.: 14 PAGE
DATE : March 2, 2015 7/8
Classification Measures for internal communication

Notification and development of Monthly meeting and quality management
quality policy and quality objective sub-committee
Review of the quality management Quality management sub-committee
system
Maintenance of the quality Quality meeting by product and team
management system manger meeting
Communication of information with e-hope, internal survey, internal training,
teams ERP, meeting, proposal system, etc.
5.6 Quality management review
5.6.1 General
In order to ensure the continuity of suitability, adequacy and effectiveness of the quality
management system, all team managers of HGS shall establish a plan to accomplish quality
objectives and report the performing conditions to top management annually. The top
management shall carry out management review and the records shall be maintained.
5.6.2 Review input

Review input shall be documented as meeting materials for the quality management sub-
committee and include information on the following. Matters not occurred in the corresponding
period shall be excluded from input.
a) Results of audit
b) Customer feedback
c) Process performance and product conformity
d) Status of corrective and preventive actions
e) Follow-up actions for previous management reviews
f) Important changes of the quality management system
g) Quality improvement activities
5.6.3 Review output

Review output shall be documented as meeting results of the quality management sub-
committee and include decisions and actions related to the following.
a) Improvement of effectiveness of the quality management system and its processes

MANUAL NO.
REV. NO.: 14 PAGE
DATE : March 2, 2015 8/8
b) Improvement of product related to customer requirements
c) Resource needs

MANUAL NO.
REV. NO.: 6 PAGE
SECTION 6.0 RESOURCE MANAGEMENT
DATE: March 2, 2015 1/1
6.1 Provision of resource
Top management shall determine and provide the resources needed
a) to implement and maintain the quality management system and continually improve its
effectiveness, and
b) to enhance customer satisfaction by meeting customer requirements.
6.2 Human resources
6.2.1 General
Works that affect the product quality shall be carried out by the qualified with competent
education, training, skill and experience.
6.2.2 Competence, awareness and training

For competence, awareness and training of human resources, the following shall be carried out.
a) Determination of competence necessary for the personnel such as follows performing
works that affect the product quality
- Quality auditor, inspector/tester, designer, special worker (welding, painting, brazing, heat
treatment and compression), Field installation supervisor
b) Provision of training or taking other actions to be equipped with necessary capability
c) Evaluation of performance and effectiveness of the actions taken after training
d) Confirmation of the fact that all members are aware of the relevance and importance of
their activities and how they contribute to the achievement of the quality objectives
e) Maintenance of appropriate records related to education, training, skills and experience
6.3 Infrastructure
The infrastructure needed to achieve the conformity of product requirements shall be determined,
provided and maintained. The infrastructure shall include, as applicable
a) office, factory and warehouse,
b) facilities and equipment,
c) laboratory and analysis room, and
d) computer network and information system
6.4 Work environment

The work environment to manufacture products conforming to customer requirements shall be
determined and managed.
a) Protective equipment and safety rules for operators safety
b) Facilities and installation for the personnel in the organization
c) Appropriate heat, humidity, lighting, sound, vibration and clean workshop

MANUAL NO.
REV. NO.: 9 PAGE
SECTION 7.0 PRODUCT REALIZATION
DATE: June 2, 2014 1/11
7.1 Planning of product realization

The processes needed for product realization shall be planned and developed.
Planning of product realization shall be consistent with the quality management system and other
requirements.
In planning of product realization, the following shall be specified.
a) Quality objectives and requirements for the product
b) Need to establish processes, document and provide resources specific to the product
c) Required verification, validation, monitoring, measurement, inspection and test activities
specific to the product
d) Records needed to provide evidence that the realization process and product meet the
requirements
The output of this planning shall be described in the procedures to be controlled.
7.2 Customer-related process
7.2.1 Determination of requirements related to the product

In order to reflect ever requirement of customer to the product realization, the following shall be
clearly determined.
a) Requirements specified by customer including the requirements for delivery and post-
delivery activities
b) Requirements not stated by customer but necessary for specified or intended use, where
known
c) Statutory and regulatory requirements applicable to the product
d) Other additional requirements considered necessary by our company
7.2.2 Review of requirements related to the product

The review of requirements related to the product shall be carried out with the procedures
provided below before making a contract with the customer for product supply so as to supply
the product satisfying requirements of the customer.
a) The sales team manager shall record the contract document in the ledger and send it to the
Design Team 2 to review that the customer requirements can be satisfied.
b) The design team 2 shall review the contract document requested from the sales team and
send the results to the sales team. When the design team is unable to review, the design
team shall request the related team in the plant to review and send the results to the sales
team.
c) When the related team manager is reviewing the contract document, he has to review at
least that
(1) the requirements are properly determined and documented,
(2) there are no conditions that are different from the conditions in the proposal, and
(3) it is able to satisfy the conditions on the contract.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 2/11
d) If any problems or contents different from the requirement of customer are found during the
review of contract document, the sales team manager shall contact with the customer to
solve those problems and then make a contract.
e) Where the customer provides no documented statement of requirement, the sales team
manager shall confirm the requirements of customer before making a contract, document
and send to the design team.
f) Where the requirements are changed, the sales team manager shall consult with the
related team and change the contract document through adjusting with the customer, and
report the changed requirements to the related team.
g) The review records made before and after making a contract shall be maintained according
to the procedure for control of record.
7.2.3 Communication with customer

In order to understand and satisfy the requirements and expectations of customer effectively,
the following methods are used to communicate.
a) Product information: Communication by facsimile, e-mail and telephone through the design
and sales team
b) Contract, order or changes: Communication by meeting with the customer, facsimile, e-mail
and telephone trough the design, manufacturing or sales team
c) Feedback including customer complaints: Communication by quality meeting with the
customer, information on customer claims, telephone, facsimile and e-mail
7.3 Design and development

7.3.1 Design and development planning
a) The design team 1 manager shall have adequate team members make out a design plan
indicating activities appropriate to each design stage, schedule and person in charge and
approve it. This design plan shall be updated as the design evolves.
b) The design team 1 manager shall have adequate team members carry out the
design/design review, design/development verification and validation.
c) The design team 1 manager shall clearly identify and control the interface works within the
design team, with other organizations or with external organizations. This design control
procedures shall include contents for the preparation, review, approval, issue, revision,
distribution, and control of design documents (drawing, design specification, etc.).
Besides, this design control procedures shall include the following requirements.
(1) Material analysis (stress, heat, pressure, and vibration analysis, etc.)
(2) Material fitness evaluation
(3) Accessibility for in-service inspection and maintenance
(4) Acceptance criteria for test and inspection
d) Design activities shall be performed in accordance with approved procedures to assure that
design inputs are correctly incorporated into specifications, drawings, procedures, and
instructions.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 3/11
7.3.2 Design and development input

a) The designer shall document the input-requirements with contract (or purchasing)
specifications review or basic design, etc. through selecting the design-input requirements
of HGS standards, external standards, regulations or codes necessary for the product
design containing customer requirements, and it shall be controlled after approval of the
design team 1 manager.
Design inputs shall include the following items and be reviewed for adequacy.
(1) Function and performance requirements
(2) Applicable statutory and regulatory requirements
b) Incomplete, ambiguous or conflicting requirements of design-input-requirements shall be
resolved with whom responsible for preparing these requirements, and if necessary, the
results of contract review may be reflected and reviewed in design input step.
c) Changes and revisions to the approved design input data shall be subject to the same
control and approval manner as required for the original.
d) In case of a specific request by customer, or the development of new products, the design
team 1 can hold a design review meeting with the related team and shall maintain the
related records.
7.3.3 Design and development output

a) The designer shall perform the design activity including design calculation and analysis to
convert the requirements, standards and design input contained in the design document of
customer into design output.
b) The design team 1 manager shall control the design activity according to the instruction for
design management so that the designer can obtain accurate design output at a proper time.
Also, he shall obtain and maintain the documented information or other materials gained
from experiences so that the designer can use them.
c) The design document occurred from performing the design activity shall be approved by the
design team 1 manager.
d) The computer program used for design interpretation and input/output control shall be
controlled in accordance with the instruction for design management.
e) Design output data means the design document such as design drawings, design
calculations and specifications confirming that the specified design input requirements are
satisfied, and the design document shall
(1) meet the input requirements for design and developments,
(2) provide appropriate information for purchasing, manufacturing and servicing,
(3) contain or refer to the product acceptance criteria, and
(4) specify the characteristic of product essential for safe and proper use.
f) The design output data shall be legible and in a form suitable for duplication, filing and
revision.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 4/11
g) The design output data shall be easy and detailed to confirm.

h) The design calculations shall be identified by the title, person who prepared, reviewer,
approver and other data for retrieval.
i) The design output document shall be distributed after checking for errors.
7.3.4 Design and development review

At suitable stage, the design team 1 manager shall call the related teams and carry out the
design review (hereafter, referred as DR). The participants of DR including the team managers
related to the design development shall
a) evaluate that the results of design develop meet the requirements,
b) identify any problems and propose necessary actions, and
c) records of the results of design review and necessary actions shall be maintained after
gaining the approval of the design 1 team manager.
7.3.5 Design and development verification

a) The design document shall be verified as to the adequacy and coincidence with other
described design input data.
b) The design verification shall be performed by a person or organization not performed the
original design verification or by a third person in the same organization. Also, the verification
shall be carried out with the related team as required and the results shall be documented.
c) The design verification shall be performed to assure that the design output meets the design
input requirement by means of more than one of design control measures below, and the
details shall be described in the instruction for design management. Operating modes and
environmental conditions in which the item must perform satisfactorily shall be considered in
determining the most adverse conditions.
(1) Review of the related documents in each step before distributing the design results
(2) Tests and demonstrations
(3) Alternative calculations
(4) Comparison of new designs with similar proven designs, if available
7.3.6 Design and development validation

a) The design/development validity shall be verified to prove whether manufactured products
meet the customers requirements by means of performing final capacity test or witnessed by
customer.
b) The QC team manager shall approve the final performance test results of manufactured
products, and the copied document shall be provided to the Design team 1, if required.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 5/11
7.3.7 Control of design and development changes

For design changes requested by customer, related team and design itself, the
design/development review, verification and validation shall be carried out. Also, the review of
design and development changes shall include evaluation of the effect of the changes on
constituent parts and product already delivered shall be controlled as the following.
a) The design changes (including changes of the design already approved) shall be approved
by the same organization that reviewed and approved the original design document, and the
changes shall be documented for easy identification.
b) Design change shall be processed in accordance with approved procedures, in which the
review process relating to change and documentation requirements, etc. shall be prescribed.
c) Where the design change requires the approval of customer the changed content should be
approved by the customer.
d) Design input data, output data, design plan and other documents prepared from designing
shall be controlled in accordance with the procedure for control of records.
7.3.8 Interface control

a) Design interfaces shall be identified and controlled and the design efforts shall be
coordinated among the participating organizations.
b) Interface controls shall include the assignment of responsibility and the establishment of
procedures among participating design organizations for the review, approval, release,
distribution, and revision of documents involving design interfaces.
7.4 Purchasing
7.4.1 Purchasing process
The procedure shall be established, and according to the procedure, the purchased parts
composing the product supplied to the customer shall be controlled to meet the requirements
of customer. The controlling method for suppliers shall be determined according to the effect of
the purchased parts on the manufacturing process or final product.
The evaluation for supplier shall be carried out as the following based on its ability to supply
parts suitable for the product requirement of our company.
a) Registration of suppliers
(1) Registration of suppliers is composed of two methods. One is the source evaluation that
evaluates the suppliers skill and quality assurance ability, and the other is the document
evaluation that evaluates the development and stability of suppliers.
(2) The supplier who wants to register is to be evaluated in accordance with the standard
specifying management, production and quality. If the supplier meets the standard, it
may be registered approved vendor list.
(3) Other matters related to supplier registration shall conform to the procedure for supplier
registration.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 6/11
b) Evaluation and selection of approved suppliers

(1) A periodic evaluation for defect ratio, delay ratio of delivery date, 5S and cooperation
degree of suppliers through that their management level, skill level, quality control level
and management ability are synthetically revealed shall be performed and the records
shall be maintained and controlled. According to the results of evaluation, the suppliers
shall be controlled in grades.
(2) When purchasing materials and components, the Purchasing team Manager shall select
the suppliers registered in the approved vendor list dependently on the records of
suppliers previously demonstrated capability and performance.
c) Acceptance of service
When the inspection is carried out by a third party, to accept or not shall be judged by
verifying the technical data produced
7.4.2 Purchasing information

a) The purchasing document shall clearly specify the data describing required quality of
purchased materials and components.
b) The purchasing document shall include the necessary contents of the following items from
(1) to (8), if necessary.
(1) Work scope
(2) Specified technical requirements such as codes, standards, regulations, instructions, etc.
(including revision)
(3) Identification of test, inspection and acceptance criteria
(4) The right to inspect and audit, provision for access to facilities and records
(5) Quality assurance requirements
(6) Required documents
(7) Requirements for report and approval of the disposition of nonconformance
(8) Adequate preparation of premeditated products, exchangeable products or assembly
c) The preparation of purchasing documents shall conform to the regulation for purchasing
affairs, procedure for purchasing document control and procedure for purchasing
specification preparation.
d) As for nuclear products or when required on contract documents, prepared purchasing
documents shall be reviewed and approved by the Design team 1 manager for technical
requirements, by the QC team manager for quality requirements, before distributing to
suppliers.
e) Review and revision of purchasing documents shall ensure that products and materials are
in accordance with clear requirements.
f) Any data about supplier may be available for review of customer or his representative.
g) The Subcontracting & purchasing team manager and Purchasing team manager shall
deliver adequate purchasing documents to suppliers. All requirements about contract shall
be included in purchasing documents.
h) Revision of purchasing document shall be reviewed and approved in the same manner as
the original.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 7/11
7.4.3 Purchasing plan and progress

a) Purchasing plan shall be established prior to purchasing activity and this planning may
include classification of purchasing items, scheduling, etc.
b) Purchase orders of item and the progress of warehousing shall be controlled by
monitoring.
7.4.4 Verification of purchased products

a) Purchaser methods used to accept an item or related service from a supplier shall be
supplier certificate of conformance, source verification, receiving inspection, test, quality
assurance audit, or a combination thereof.
b) Where specified in the contract, the customer or his representative can verify whether
purchased products conform to specified requirements at the suppliers plant or a designated
place. Verification by the customer cannot absolve the responsibility of HYOSUNG
GOODSPRINGS Inc. to provide acceptable products, nor can it preclude subsequent
rejection.
c) In case that purchased products should be inspected at the suppliers plant, the
Subcontracting & purchasing team manager and Purchasing team manager shall distribute
the purchasing documents or relevant standards specifying the inspection and release
methods to the supplier.
d) For purchased products requested for inspection, the receiving inspector shall inspect on the
basis of the receiving inspection standard, material standard, specification, drawings and
other related standards, and prepare and control the inspection records.
e) A sticker shall be attached to the non-accepted product, and a report on nonconformance
shall be issued. The product shall be treated according to the procedure for nonconforming
product managements.
f) Other non-accepted product shall be handled in accordance with the procedure for
management of nonconforming product.
g) When commercial grade items are purchased, it shall be verified that requirements needed
to satisfy the design function are satisfying with the items that are commercially available.
h) The requirements applied to the first purchase of product shall be documented, or the
related product manual or its duplication shall be maintained to facilitate reordering.
7.5 Production and service provision

7.5.1 Control of production and service provision
Our company shall carry out production and service provision affecting on the quality under the
controlled conditions as below.
a) Availability of information describing the characteristics of the product
b) Availability of standards, as necessary
c) Use of suitable equipment
d) Availability and use of monitoring and measuring equipment.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 8/11
e) Implementation of specified monitoring and measurement

f) Implementation of product release, delivery and post-delivery activities
7.5.2 Validation of processes for production and service provision

a) Our company refers a manufacturing defect such as welding, heat treatment, flushing,
painting, and non-destructive examination that cannot be verified before use as a special
process and it shall be accomplished by qualified personnel using qualified procedures.
These procedures shall include the following.
(1) Acceptance criteria and application standard for special process
(2) Qualification criteria for personnel, process, and equipment of special process
b) Qualification for personnel, process, and equipment of each special process shall be
performed, and qualification procedures and records shall be prepared and maintained.
c) To demonstrate the ability of the processes to achieve planned results, the followings shall
be applied to confirm the validation.
(1) Defined criteria for review and approval of the processes
(2) Approval of equipment and qualification of personnel
(3) Use of specific methods and procedures
(4) Requirements for records
(5) Revalidation
7.5.3 Identification and traceability

a) Physical identification shall be used to the maximum extent possible, and where physical
identification impossible, other appropriate means such as documentation shall be applied.
b) The identification method used for relevant products shall provide clear and legible
identification, and not affect the function or service life of the product.
c) At every stage of production and installation, the product shall be identified and controlled by
applicable drawings, specifications or other documents.
d) If traceability is a special requirement, the product shall have a unique identification to meet
the established range, and this identification shall be recorded to control traceability.
e) Identification control of purchase products
(1) The products purchased from outside shall be identified by marking or delivery tag
according to the procedure for control of material and traceability.
(2) The products that are difficult to have a marking or delivery tag attached shall be
identified by colors.
(3) The identification control of inspection results shall be identified by inspection-result-
stickers (or stamping).

MANUAL NO.
REV. NO.: 9 PAGE
DATE: June 2, 2014 9/11
f) Identification control of product in process

(1) The product machined by using the purchased product shall be identified by marking or
tagging with drawing number, production number, customers name, etc. or by putting
into a container with identification expressed.
(2) The product assembled by using the purchase product shall be identified by tagging with
drawing number, production number, customers name, etc, or by means of I.D board or
by discriminating the location.
g) Identification control of completed product
The completed product shall be identified by nameplate.
h) Identification control of packed product
The packed product shall be identified by packing-nameplate or tagging.
i) Traceability control
In case that traceability is required on the contract or products requiring traceability are
produced, the objectives and methods to trace shall be specified so that traceability control
can be performed separately through all possible range.
j) Every control record of identification and traceability shall be maintained in the team in
charge.
7.5.4 Customer property

a) The Sales team manager shall have responsibility to check whether there is customer-
supplied products when making a contract and report to the related team.
b) The QC team manager shall have responsibility to carry out the receiving inspection at the
place consulted with the customer to check that the parts supplied by the customer meet the
specifications on the contract, and the receiving inspection report shall be prepared referring
to the requirements provided in the contract.
c) The purchasing team manager shall have responsibility to handle and store customer
supplied products accepted from the receiving inspection.
d) When lack of quantity, loss, damage or nonconformance of customer-supplied products is
occurred, the receiving inspector shall record the fact on the nonconformance report or in
other forms and report to the customer.
e) In the receiving inspection report on customer-supplied products, the articles under
inspection, inspection date, inspector, items to be inspected and results of inspection shall
be included.
f) The receiving inspection report on customer-supplied products shall be available to the
customer and shall be controlled in records.
7.5.5 Preservation of product

a) Our company shall preserve the conformity of product to customer requirements during
product manufacturing process as well as delivery to the intended designation as follows.
Instructions for making and labeling for packaging, shipment, handling, and storage of items
shall be established as necessary to adequately identify, maintain, and preserve the item.
b) The preservation shall include identification, handling, packaging, storage and protection.
Also, the preservation shall include the elements such as raw materials, parts, semi-products
and services.

MANUAL NO.
QULAITY MANAGEMENT MANUAL IQM-T001
REV. NO.: 9 PAGE
DATE: June 2, 2014 10/11
(1) In order to prevent damage or deterioration that can be occurred during handling parts
and products, handling method, selection of transporting container, loading methods,
etc. shall be carried out in accordance with the relevant standard.
(2) In order to prevent mixture, damage or deterioration of parts or materials before use or
delivery, appropriate storage and monitoring shall be performed in a way to
- make identification easy,
- prevent quality change due to humidity, loading method or lading height, and
- maintain effectiveness.
(3) For stock control, appropriate quantity shall be in hand, and the first stocked first
delivered basis shall be maintained.
(4) Necessary actions to prevent parts, semi-products and products from damaging and
deterioration shall be taken.
(5) To protect the product quality after the final inspection and test, the specified packaging
and handling method shall be maintained until delivered to the place designated by the
customer.
c) Operator of special handling and lifting equipment shall be experienced or trained in use of
equipment
d) When a special item is treated, instructions for the presence of special environments
(temperature, humidity, protection against dust, etc.) or the need for special equipment
(container, shock absorber, accelerometer, etc.) shall be established as necessary.
7.6 Control of monitoring and measuring equipment

Our company shall carry out periodic inspection and calibration for inspecting, measuring and
testing equipment used in our company (referred as measuring devices hereafter) so as to
verify that the product conforms to the requirements.
a) Items and degree to be measured shall be clearly determined to obtain appropriate
measuring equipment.
b) All measuring equipment that can effect on product quality shall be calibrated or adjusted
by using the standard gauge or other valid equipment authorized by international or
national standards.
c) The type, identification number, applicable place, inspecting interval, inspecting method,
acceptance criteria and measures to be taken when problems occur of all measuring
equipment shall be carried out based on the standards.
d) The condition of calibration and inspection shall be indicated with suitable marking or
record, and the report on the calibration and inspection shall be maintained.
e) In case that the result of calibration is contrary to the standard, the effectiveness of test and
inspection results judged by using that measuring equipment shall be reviewed again and
recorded in the document to control.
f) The calibration, inspection, measurement and test shall be performed under specified
environment conditions.

MANUAL NO.
QULAITY MANAGEMENT MANUAL IQM-T001
REV. NO.: 9 PAGE
DATE: June 2, 2014 11/11
g) Inspection, measuring equipment and handling/storage of testing equipment shall

accurately conform to the manual.
h) Measuring equipment including hardware and software for test and inspection shall be
checked that they can verify products to be accepted or not before using them, and shall be
rechecked at specified intervals.
7.7 Control of computer programs and files

a) The preparation, review, approval, verification, revision, distribution and control of
computer programs and files that can affect quality shall be performed in accordance with
appropriate procedures.
b) Control points are limited to can directly affect quality among all computer programs and
files that work in practice. It shall include the following.
(1) Computer programs to affect quality
(2) One of input data or output data of computer files to affect quality

MANUAL NO.
REV. NO.: 9 PAGE
SECTION 8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT
DATE: March 2, 2015 1/9
8.1 General
Our company shall plan and implement measurement, analysis and continual improvement of
processes through monitoring and measurement of customer satisfaction (8.2.1), monitoring and
measurement of processes (8.2.3), monitoring and measurement of products (8.2.4), control of
nonconforming products (8.3), data analysis (8.4), quality policy and quality objectives (5.3/5.4.1),
internal audit (8.2.2), corrective actions (8.5.2), preventive actions (8.5.3) and management review
activities (5.6) so as to
a) demonstrate conformity of the product requirements
b) ensure conformity of the quality management system, and
c) continually improve the effectiveness of the quality management system.
Also, these continual improvement processes shall include determination of applicable methods
including statistical techniques and the extent of their use.
8.2 Monitoring and measurement

8.2.1 Customer satisfaction
As a part of performance measurement for the quality management system, our company shall
monitor the information on customers recognition that the supplied product is satisfied with the
requirements of customer, and the methods for obtaining and using this information shall be
specified in the procedure.
However, the procedure,
First, the methods, kinds and measures to obtain and understand customer information shall
be concretely determined,
Secondly, the QA team manager shall consider the importance of customer complaints, and
take corrective and preventive actions by
a) analyzing the present conditions(graph, pareto, etc.),
b) examining the cause(QFD, cause system diagram, cause and effect diagram, etc.),
c) working out and carrying out countermeasures to prevent reoccurrence,
d) checking and evaluating the performance results, and
e) standardizing the evaluation results.
8.2.2 Internal audit

8.2.2.1 Audit plan
a) The QA team manager shall devise a yearly audit plan for all the teams responsible for
implementation of the quality system.
(1) Regular audits shall be carried out once or twice a year to verify that all teams are
implementing the quality system.
(2) If necessary, irregular audits can be carried out when significant changes occur to the
functional fields of quality system or when audit deficiency recurs after completion.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 2/9
b) The yearly audit plan shall be reviewed by the QA team manager and approved by the
Plant manager.
8.2.2.2 Audit preparation

a) The QA team manager shall designate a lead auditor and auditors to carry out audits who
are qualified in accordance with the procedure for quality auditor qualification.
b) The lead auditor shall, prior to performing an audit, verify that the selected auditors have
experience in the field or property of activities being audited, or are educated above the
equivalent experience.
c) Auditors shall have sufficient authority and organizational freedom to make the audit
process meaningful and effective.
d) The procedure for quality audit or audit checklist shall be approved by the QA team
manager.
e) The QA team manager and the lead auditor shall, prior to performing an audit, provide an
audit plan including the following.
(1) Audit scope, activities to be audited and organizations to be notified
(2) Requirements and documents to be applied to the designated audit field
(3) Auditor and schedule
(4) Procedure for quality audit and audit checklist to be used
8.2.2.3 Execution of audit

a) Audits shall be carried out in accordance with the documented procedure for quality audit
and audit checklist based on the audit plan.
b) Elements selected for the audit shall be evaluated against the requirements provided in
the audit plan.
c) Objective evidence shall be examined to determine if selected elements are being
implemented effectively.
d) Auditors shall document the audit deficiencies found while performing the audit on the
corrective action requests and obtain the approval of the lead auditor.
e) Audit results shall be documented by the auditors and reviewed by management having
responsibility for the area audit. The audited organization shall take any corrective action
immediately and report its results to the management.
f) Review and corrective action implementation of previous audit result shall be verified.
8.2.2.4 Report of audit

a) Upon completion of an audit, the lead auditor shall prepare a condensed audit report from
audit results, and the QA team manager shall review and the Plant manager shall approve
it.
This audit report shall contain the following.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 3/9
(1) Career of auditors

(2) Designated date for corrective action
(3) Summary of audit results including a statement on the effectiveness of quality system
elements audited
(4) Corrective action requests on which detailed audit deficiencies are described to enable
corrective action to be taken by the audited organization
(5) Signature of the lead auditor
b) The lead auditor shall send the corrective action requests to the team manager of the
audited organization.
8.2.2.5 Response of audit result and follow-up audit

a) The team manager of audited organization shall review the corrective action requests, and
document the implementation schedule of corrective action to be taken or the content of
corrective action that has already been taken completely including recurrence prevention
plan, on the corrective action requests, at the designated date or before, and send to the
auditor.
b) The auditor shall review the effectiveness of the response for corrective action, and then if
unsatisfied, request the re-corrective action.
c) The lead auditor shall perform the follow-up audit in order to verify that the implementation
or implementation plan is successfully performed, and that it has effectiveness, and also
he shall record the results of follow-up audit on the corrective action requests and obtain
the approval of the QA team manager.
d) The QA team manager shall synthesize the content of corrective action form the audit
results and report to the Plant manager to enable the quality system to be evaluated.
8.2.3 Monitoring and measurement of processes

Our company shall determine the performance index of the quality management system per
core processes, which are described in Table 4. Core processes, and demonstrate the ability of
the processes to achieve planned results through monitoring or measuring them.
When planned results are not achieved, correction and corrective actions shall be taken, as
appropriate.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 4/9
[Table 3. Core processes]

Index for monitoring and measurement (performance index)
Process name
Items Calculations
Target achievement
ratio of receiving Result amount/Target amount * 100
orders
Receiving orders Achievement ratio of (No. of receiving orders/No. of total estimation ) * 100
receiving orders
Achievement ratio of ((Total no.-Delayed no.)/Total no.) * 100
delivery
Observance ratio of Deadline observance no./Total order no. * 100
design schedule
Design and Improvement ratio of
development design No. of improvement/Target no. * 100
Design errors No. of defective design/Total order no.
Acceptance ratio of Acceptance no. of receiving inspection/Total inspection no. *
suppliers 100
Purchasing and Instruction ratio for No. of instruction/Target no. * 100
subcontracting suppliers
Supply ratio at a Delivery observance no. within the period/No. of delivery *
suitable time 100
Observance ratio of (Warehoused quantity-Delayed quantity)/Warehoused
delivery quantity * 100
Manufacturing Cost ratio Cost price of manufacturing/Production cost *100
management
Possession days of Stock cost/Production cost * 30 days
stock property
Performance ratio of Planned results/Executed plan * 100
production plan
Manufacturing Labor productivity Production cost/(Internal manufacturing + Giving a contract
+ subcontracting
Final defect ratio No. of defective products/No. of inspected products * 100
Defect detection ratio No. of defective products/No. of inspected products * 100
Instruction ratio for No. of instruction/Target no. * 100
Inspection suppliers
Acceptance ratio of No. of acceptance/No. of entrance * 100
entrance
Flaw ratio No. of products with flaw/No. of products manufactured
within warranty period * 100
Customer satisfaction Customer satisfaction No. of customer satisfaction/No. of servicing *100
Calling out ratio ((Calling out date-Receipt date) < 3 days) No./Total calling
out no.*100
Control of objectives Index control Each team
8.2.4 Monitoring and measurement of product

To verify that the product meets the requirements of customer, quality objective, statutory and
regulatory requirements, the characteristics of the product shall be monitored and measured.
Monitoring and measurement of product shall contain the receiving inspection, middle
inspection, independent inspection, final inspection, forwarding inspection and field inspection
according to individual production plan. The evidence that the product conforms to the
acceptance criteria shall be maintained in records and approved by the person in charge of
product release.
The product release and service shall not be performed until the problems of all specified
inspections are solved except the case that the approval of customer is obtained.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 5/9
8.2.4.1 Inspection
a) Inspection shall be performed by individuals other than those who performed the activities
being inspected.
b) The records for inspector qualification and qualification procedures shall be prepared and
maintained.
c) Inspection activities shall be performed in accordance with the inspection plan or
procedure, which shall be reviewed by the buyer prior to commencement of work.
The inspection plan or procedure shall include at least the following.
(1) Item to be inspected
(2) Work process and the step to be inspected
(3) Documents applicable to each work process
(4) Inspection point and methods
(5) Quality records
(6) Application criteria and other customer requirements
d) When nonconformance is found, The nonconformance shall be handled in accordance
with article 8.3 and the procedure for management of nonconforming product.
e) After inspection is completed, inspector shall maintain and control records that product
was inspected in accordance with specified requirements.
f) In case of a request by customer, all inspection records shall be available to customer.
8.2.4.2 Test
a) Test shall be performed by individuals other than those who performed the activities being
tested.
b) The records for inspector qualification and qualification procedures shall be prepared and
maintained.
c) Test methods and acceptance criteria shall be determined in accordance with design
document or technical document that design team approves of.
d) The test procedures shall include at least the following, and if special environments are
requested by design, it shall be reflected on procedures.
(1) Item to be tested
(2) Test methods and acceptance criteria
(3) Appropriate equipment and instrument calibration status
(4) Quality records
(5) Test environment and other requirements

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 6/9
e) Test result shall be documented and verified QC team manager and authorized personnel,
and teat record shall include the following;
(1) Instrument calibration status
(2) Appropriate equipment
(3) Item to be tested
(4) Acceptance criteria
f) When nonconformance is found, The nonconformance shall be handled in accordance
with article 8.3 and the procedure for management of nonconforming product.
g) After test is completed, tester shall maintain and control records that product was tested in
accordance with specified requirements.
h) In case of a request by customer, all test records shall be available to customer.
8.3 Control of nonconforming product

8.3.1 Extracting of nonconformities
When nonconformance is found each stage, Inspector/tester shall handle in accordance with
the procedure for management of nonconforming product.
a) Nonconforming products found during receiving inspection
b) Nonconforming products occurred during manufacturing
c) Nonconforming products found during final inspection
d) Nonconforming products found during forwarding inspection
e) Nonconforming products found after forwarding
8.3.2 Division of nonconformities

a) Reject
b) Repair and rework
c) Use-as-is
8.3.3 Segregation and identification of nonconforming product

a) The nonconforming product is found in purchased parts, manufacturing, inspection and
delivery to the place designated by the customer must be identified at each stage and
controlled to prevent its unintended use.
b) When segregation is impossible or impracticable, nonconforming products shall be clearly
identified by suitable means such as marking or labeling.
8.3.4 How to deal with nonconforming products

a) The nonconforming product shall be handled in accordance with the procedure for
management of nonconforming product and the records shall be maintained.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 7/9
b) When there is item that reporting and approval are required to customer, QC team
manager shall notify to customer or agent, and handle in accordance with the result after
their approval.
c) If nonconforming products are found after forwarding or during use, actions to remove
actual and potential effect of nonconformance shall be taken.
d) Technical justification for the acceptability of nonconforming items that is disposed repair or
use-as-is shall be documented. When there is item that reporting and approval are required
to customer, supplier has to submit a documented technical justification to customer or
agent, and handle in accordance with the result after their approval.
8.4 Analysis of data

Appropriate data such as the followings shall be collected and analyzed to demonstrate the
suitability and effectiveness of the quality management system and to evaluate where continual
improvement of the effectiveness of the quality management system can be made.
a) Product results
b) Inspection data
c) Cost price
d) Delivery control
e) A/S data
f) Labor productivity
g) Control of suppliers
h) Index of customer satisfaction
i) Actual data of Order/Sales/Profit rate
h) F-Cost etc.
According to the results of data analysis, information on the followings shall be provided.
a) Customer satisfaction
b) Conformity to product requirements
c) Characteristics and trends of processes
d) Contribution of suppliers
8.5 Improvement
8.5.1 Continual improvement
The effectiveness of the quality management system shall be continuously improved through
the following activities.
a) Realization of quality policy
b) Control of quality objectives
c) Internal audit, customer audit and audit by authorized organization
d) Data analysis
e) Corrective and preventive action
f) Management review

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 8/9
8.5.2 Corrective action
The purpose is to investigate the cause of nonconformance such as troubles, malfunctions,
defects, and customer complaints, and to prevent recurrence.
a) When significant conditions causing quality problem which requested corrective action are
found through nonconformance report, use-as-is, customer complaints, and audit deficiency,
QA team member shall issue a corrective action request.
b) When conditions adverse to quality are identified, the responsible team shall investigate the
cause of nonconforming product, plan a proper countermeasure to solve the problem, and
perform a preventive action needed to prevent recurrence.
c) Procedure
(1) Corrective action request issued by QA team that notified to related team.
(2) Corrective action request must have to include the details of condition adverse to quality
and the reply request date.
(3) The team manager responsible for problem solving and performing must have to record
the cause, corrective action, recurrence prevention action and Completed date of the
action in corrective action request and reply to QA team.
(4) After reviewing the reply by QA team, if that is acceptable, QA team approves the
corrective action request. But if that is not acceptable, QA team has to return the
corrective action request and ask for better corrective action.
(5) QA team checks the effectiveness of corrective action. And if that is acceptable, the result
has to be recorded on the corrective action request and reported to QA team manager.
The original copy shall be controlled in quality records. The duplicate copy sends to
related teams, which that helps to prevent the recurrence recrudescence of problem.
(6) If a condition adverse to quality is serious, or the enforcement of corrective action is not
satisfactory, QA team manager can stop the applicable work for preventive action such
as preventing the process, delivery and installation of the inadequate condition.
(7) The minor nonconformity found by worker in manufacturing shall be controlled by quality
improvement requests.
8.5.3 Preventive action

a) When any potential cause that can be resulted in nonconformance is found, a member of
the QA team shall issue the preventive action request to prevent nonconformance in
advance.
b) When a problem contrary to stability of quality is occurred, the team in charge shall examine
the cause, work out countermeasures to solve the problem and take preventive actions to
prevent recurrence.

MANUAL NO.
REV. NO.: 9 PAGE
DATE: March 2, 2015 9/9
c) To perform preventive actions, the evaluation on importance of the problem and examination
on the cause shall be carried out, and related matters shall be carefully analyzed to take
preventive actions as the followings.
(1) Change of manufacturing, packaging and storage process
(2) Change of product specification
(3) Change of quality system
(4) Taking appropriate actions according to the importance of potential problem
d) Procedure
(1) Preventive action request issued by QA team that notified to related team.
(2) Preventive action request must have to include potentially the details of condition adverse
to quality and the reply request date.
(3) The team manager responsible for problem solving and performing must have to record
the cause, preventive action and Completed date of the action in preventive action
request and reply to QA team.
(4) After reviewing the reply by QA team, if that is acceptable, QA team approves the
preventive action request. But if that is not acceptable, QA team has to return the
preventive action request and ask for better preventive action.
(5) QA team checks the effectiveness of preventive action. And if that is acceptable, the
result has to be recorded on the preventive action request and reported to QA team
manager. The original copy shall be controlled in quality records. The duplicate copy
sends to related teams, which that helps to prevent continually the occurrence of
problem.

MANUAL NO.
REV. NO.: 7 PAGE
SECTION 9.0 SUPPLEMENT
DATE: June 2, 2014 1/2
9.1 Control of Quality management manual

9.1.1 Preparation of the quality management manual and control of revisions
a) The QA team manager has responsibility to prepare and revise the quality management
manual (referred as manual hereafter).
b) This manual shall be prepared and reviewed by the QA team manager, and shall be
approved by the Plant manager.
Also, the revision shall be controlled in the same manner, and the contents of the revision
shall be documented in the revision list. The preparation, review and approval shall have the
signature of the Plant manager on the approval letter of quality management manual to be
valid. It shall be applied and executed after 7 days from approved date.
c) The QA team manager, if specified on the contract, shall have responsibility to obtain the
approval of customer.
d) When the requirements of related regulations, KEPIC, international standards (ANSI/ASME
NQA-1, 2) and international quality assurance standard ISO 9001 are changed, the QA team
manager shall review the changes and revise the manual accordingly. The contents shall be
reported to and approved by the Plant manager for periodic review.
e) The final revision shall be indicated on the corner of right side of each page.
f) The manual shall be revised and reissued by section including contents table. The contents
table and each section shall have the latest revision number and date.
9.1.2 Distribution control of manual

a) The QA team manager shall have responsibility to distribute the manual and its revision.
b) Each copy of manual to be distributed shall be identified as controlled or non-controlled.
c) The QA team manager shall determine where to distribute the manual with serial number on it.
d) The QA team manager shall distribute the manual by using the manual transmittal slip, and
the distribution number shall be marked on the manual.
On the transmittal slip, it is noted that the recipient shall return the transmittal slip to the QA
team within 5 days of receipt inside HYOSUNG GOODSPRINGS Inc. Changwon Plant, 10
days outside the plant, and 4 weeks outside HYOSUNG GOODSPRINGS Inc.
e) The recipient of manual has responsibility to remove superseded sections or pages and
insert revised sections or pages so as to observe the requirements of transmittal slip.

MANUAL NO.
REV. NO.: 7 PAGE
SECTION 9.0 SUPPLEMENT
DATE: June 2, 2014 2/2
f) The QA team manger shall record the distribution date and withdrawal date of manual on
the manual distribution log.
g) If manual holder does not return manual transmittal slip in specified date, QA engineer shall
require returning manual transmittal slip by writing.
h) If the transmittal slip is not returned, the QA team manger shall directly contact with the
recipient in HYOSUNG GOODSPRINGS Inc. Changwon Plant to receive and check the
transmittal slip. If the transmittal slip is distributed to outside, the QA team manager shall
notify the recipient possessing the manual that the manual is classified into non-controlled
copy, and the manual distribution log shall be accordingly updated.
9.1.3 Verify effectiveness of quality system
a) QA Team Manager shall make implement management review for checking effectiveness of
quality management system through reporting to president after comprehensive analyzing
result of internal audit, result of disposition of CAR, Issues and disposition status of NCR,
reception and disposition result of customer compliant and activities affected to quality
directly or indirectly.
b) This manual shall be review in status of quality management system and conformity
annually by plant manager, if necessary, it shall be revised.
9.2 Relation with ISO 9004:2000 (ISO 9001:2008 0.3)

The quality management system of our company plays a role of a method to achieve the
management objectives and specifies general requirements available for certification or making a
contract. ISO 9004:2000, the procedure for result improvement shall be run parallel with ISO
9001:2008 in order to improve customer satisfaction and management results.
Therefore, our company shall use ISO9004:2000 as a reference standard to improve the
effectiveness and efficiency of quality management system and the management results.
9.3 Grafting into other management system (ISO 9001:2008 0.4)

In order to achieve our management objectives, the quality management system of our company
shall be grafted into existing management techniques or systems to produce synergy effect.
Therefore, it should not be understood as separated.
To realize the quality-focused management, our company shall keep grafting the quality
management system into existing management systems for development in principle.

Quality Assurance Manual for Boiler Feedwater Pump

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Quality Assurance Manual for Boiler Feedwater Pump

Uploaded by

Copyright:

Available Formats

OWNER:

QUALITY MANAGEMENT MANUAL

MANUAL No. : IQM-T001

CONTROLLED COPY No. (No.: )

FORM E-13-0101-4A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

3. 8 principles of quality management provided in this manual are fundamentals

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

SECTION TITLE REV. NO. DATE

PRESCRIPTION OF QUALITY MANAGEMENT

0.1 CONTENTS 14 2015.03.02

0.2 REVISION INDEX 14 2015.03.02

QUALITY MANAGEMENT MANUAL APPROVAL

0.4 QUALITY POLICY 7 2014.06.02

0.5 PRINCIPLES OF QUALITY MANAGEMENT 5 2014.06.02

1.0 SCOPE 14 2015.03.02

2.0 NORMATIVE REFERENCE 4 2015.03.02

3.0 TERMS AND DEFINITIONS 4 2014.06.02

4.0 QUALITY MANAGEMENT SYSTEM 10 2015.03.02

5.0 MANAGEMENT RESPONSIBILITY 14 2015.03.02

6.0 RESOURCE MANAGEMENT 6 2015.03.02

7.0 PRODUCT REALIZATION 9 2014.06.02

MEASUREMENT, ANALYSIS AND

9.0 SUPPLEMENT 7 2014.06.02

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

0.0,0.1,0.2,0.3,0.4 Apply ISO9001:2008 Requirements

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

10 0.4, 1, 5, 9 Oct. 14, 2010 Change the corporate name

Change the organization chart

0.0, 0.1, 0.2, 0.3, Adjust errata and editorial error

Change manual number (MQM-

13 All June 2, 2014

Apply change of organization

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

Prepared I.T. Choi March 2, 2015

Reviewed Y.B. Kim March 2, 2015

Approved G.C. Jung March 2, 2015

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

Approved Woo-Seop Lim

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

< 8 principles of quality management >

Principle 1 Management focused on customer

Principle 3 Participation of all members

Principle 4 Approach to process

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

Principle 5 Approach to system

Principle 6 Continual improvement

Principle 7 Decision-making by fact and data

Principle 8 Relationship of mutually beneficial supplier

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

a) to increase the reliability of customer by demonstrating the ability to consistently provide

b) This manual is applied to manufacturing activities of the following products.

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

[Figure 1. Organization Chart]

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

Quality Management System

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

4.1 General requirements

FORM E-18-4501-1A4-1 HYOSUNG GOODSPRINGS INC. A4(210X297)

b) follow the sequence and interaction of [Table 1. Role allotment table],

4.2 Documentation requirements

4.2.2 Quality management manual