- -

- This Document can not be used without Samsung's authorization -

4. Troubleshooting

4-1. General
Tools used for repairing the product
System Diagnostics Disk
MS-DOS Booting Disk
System Diagnostics Card
Screwdrivers (+, -)
Pincette
Multi-meter
Oscilloscope
Logic analyzer

Replaceable Unit( (FRU: Field Replaceable Unit)

DDR3 Module
2.5SATA HDD
ODD - Super multi Dual layer drive or DVD Combo Drive or DVD ROM.
Wireless LAN Module
Bluetooth Module
MDC Module
Key Board
System Fan
Touch Pad
LCD Panel
LCD Inverter
Main Board
PCMCIA Card Frame
Harness Cable -Touchpad FFC, MDC Cable, Bluetooth Cable, LCD Cable, Wireless LAN Antenna 3type, Camera cable

4-1
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4. Troubleshooting

4-2. Debugging Flow Chart

Start

Turn on Power

No No
NO problem
Check there is problem
Check Adapter, Change Mainboard and
Power on? any short in the
Battery check it.
main board.

It is It is It is
problem. problem. problem.
YES Solution : Replace the defected part or revise the connectivity.
It is It is It is
problem. problem. problem.
No No No
NO problem problem problem
LCD display is OK? Change memory Check LCD cable Check LCD Panel Change Mainboard and
Inverter. check it.

YES
No
NO problem
Check Keyboard Change Mainboard and
Keyboard function is connection and
OK? check it.
replace it.

It is
problem.
YES Solution : Replace the defected part or revise the connectivity.
It is
problem.
No
NO problem
HDD and ODD
Check the connection Change Mainboard and
recognition is OK in
and change the check it.
CMOS ?
unit.

YES
No
NO problem
OS booting is OK? OS is corrupted ? Change Mainboard and
check it.

It is
problem.
YES Solution : Replace the defected part or revise the connectivity.
It is It is It is
problem. problem. problem.
No No
NO problem problem
Touchpad function is Change Touchpad, Change Mainboard and
Check Touchpad FFC
OK? and check function check it.

YES

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4. Troubleshooting

No No
NO problem Check speaker problem
Speaker sound is Change Mainboard and
Check driver status. connection and
OK? check it.
speaker cable

It is It is
problem. problem.
YES Solution : Replace the defected part or revise the connectivity.
It is
problem.
No
NO problem
Headphone,
Check driver setting Change Mainboard and
MIC Jack function is
check it.
OK?

YES

NO NO
Internal MIC function Check Internal Change Mainboard and
Check driver setting
is OK? MIC unit check it.

It is It is
YES problem. problem.
Solution : Replace the defected part or revise the connectivity.

NO
System USB Port Change Mainboard and
function is OK? check it.

YES
Solution : Replace the defected part or revise the connectivity.
It is It is
problem. problem.
No No
NO problem problem
Express Card Check PCMCIA Change Mainboard and
Check driver setting.
function is OK? Card frame check it.

YES
No
NO problem
3 in1 card function is Change Mainboard and
Check driver
OK? check it.

It is
problem.
YES
Solution : Replace the defected part or revise the connectivity.
It is
problem.
No
NO problem
LAN function is OK? Change Mainboard and
Check driver setting
check it.

YES

4-3
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4. Troubleshooting

No No No
NO problem problem problem
MODEM function is Check 2 types Check MDC card Change Mainboard and
Check driver
OK? MDC cable check it.

It is It is It is
problem. problem. problem.
YES Solution : Replace the defected part or revise the connectivity.
It is It is It is
problem. problem. problem.
No No No
NO problem problem problem
Bluetooth function is Check Bluetooth Change Mainboard and
Check driver Check Bluetooth cable
OK? module check it.

YES
No No
NO problem problem
WLAN function is Change Mainboard and
Check driver Check WLAN card
OK? check it.

It is It is
problem. problem.
YES
Solution : Replace the defected part or revise the connectivity.

It is
problem.
No
NO problem
Change Mainboard and
HDMII function is Check driver
check it.
OK?

YES

No No
NO problem problem
Camera function is Check Camera Change Mainboard and
Cable connection. Check Camera Cable Check Camera module
OK? check it.

It is It is It is
problem. problem. problem.
YES Solution : Replace the defected part or revise the connectivity.

Finish

4-4
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4. Troubleshooting

4-3. System Diagnosis

System Diagnostics Card

The Diagnostics Card shows the system operations during the POST (Power On Self Test) in a 2 digit hexadecimal number by connecting
the cable to the 10 pin connector below the PCMCIA slot after separating the Top part. The card is used to evaluate the reason for the
malfunction without disassembling the system when the system malfunctions and to test if the system operates normally after replacing a
defective FRU.

Chipset POST Codes Table

POST Code Function Phase Component

0xA0 MRCEntry PEI chipset/MRC
0x01 EnableMCHBAR PEI chipset/MRC
0x02 CheckMEexistence PEI chipset/MRC
0x03 CheckforDRAMinitializationinterruptandresetfail PEI chipset/MRC
0x04 DeterminethesystemMemorytypebasedonfirstpopulatedsocket PEI chipset/MRC
0x05 VerifyallDIMMsareDDR2andSO-DIMMS,whichareunbuffered PEI chipset/MRC
0x06 VerifyallDIMMsareNon-ECC PEI chipset/MRC
0x07 VerifyallDIMMsaresingleordoublesidedandnotmixed PEI chipset/MRC
0x08 VerifyallDIMMsarex8orx16width PEI chipset/MRC
0x09 CalculatenumberofRowandColumnbits PEI chipset/MRC
0x10 CalculatenumberofbanksforeachDIMM PEI chipset/MRC
0x11 Determinerawcardtype PEI chipset/MRC
0x12 FindacommonCASlatencybetweentheDIMMSandtheMCH PEI chipset/MRC
0x13 DeterminethememoryfrequencyandCASlatencytoprogram PEI chipset/MRC
0x14 DeterminethesmallestcommontimingvalueforallDIMMS PEI chipset/MRC
0x17 Powermanagementresume PEI chipset/MRC
0x18 ProgramDRAMtype(DDR2/DDR3)andPowerupsequence PEI chipset/MRC
0x19 Programthecorrectsystemmemoryfrequency PEI chipset/MRC
0x20 ProgramthecorrectGraphicsmemoryfrequency PEI chipset/MRC
0x21 EarlyDRCinitialization PEI chipset/MRC
ProgramtheDRAMRowAttributesandDRAMRowBoundaryregistersPRE
0x22 PEI chipset/MRC
JEDEC.b
0x23 ProgramtheRCOMPSRAMregisters PEI chipset/MRC
0x24 ProgramDRAMtype(DDR2/DDR3)andPowerupsequence PEI chipset/MRC
0x25 ProgramtheDRAMTiming PEI chipset/MRC
0x26 ProgramtheDRAMBankArchitectureregister PEI chipset/MRC
0x27 Enableallclocksonpopulatedrows PEI chipset/MRC
0x28 ProgramMCHODT PEI chipset/MRC
0x29 ProgramtRD PEI chipset/MRC
0x30 MiscellaneousPreJEDECsteps PEI chipset/MRC
0x31 Programclockcrossingregisters PEI chipset/MRC
0x32 ProgramtheEgressporttimings PEI chipset/MRC
0x33 ProgramtheMemoryIOregisters PEI chipset/MRC
0x34 PerformstepsrequiredbeforeJEDEC PEI chipset/MRC
0x35 PerformJEDECmemoryinitializationforallmemoryrows PEI chipset/MRC
0x36 SetupDRAMcontrolregisterfornormaloperationandenable PEI chipset/MRC
0x37 DoZQcalibrationforDDR3 PEI chipset/MRC

4-5
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4. Troubleshooting

POST Code Function Phase Component

PerformfinalDra/Drbprogramming,Setthemodeofoperationforthememory
0x38 PEI chipset/MRC
channels
0x39 SetEnhancedaddressingmodeforeachchannel PEI chipset/MRC
0x40 PerformstepsrequiredafterJEDECinit PEI chipset/MRC
0x41 Programthereceiveenablereferencetimingcontrolregister PEI chipset/MRC
0x42 Postreceiveenableinitialization PEI chipset/MRC
0x43 Enablesenseamps.Resetread/writeDQSpointers PEI chipset/MRC
0x44 PerformMEsteps PEI chipset/MRC
0x45 ClearDRAMinitializationbitintheICH. PEI chipset/MRC
0x46 ProgramThermalManagement PEI chipset/MRC
0x47 ProgramTSonDIMM PEI chipset/MRC
0x48 ProgramTSonBoard PEI chipset/MRC
0xAF ExitMRC PEI chipset/MRC
0xE0 #defineMEM_ERR_BAD_DIMM(S11) PEI chipset/MRC
0xE1 #defineMEM_ERR_ECC_DIMM(S06) PEI chipset/MRC
0xE2 #defineMEM_ERR_SIDES(S07) PEI chipset/MRC
0xE3 #defineMEM_ERR_WIDTH(S08,S10) PEI chipset/MRC
0xE4 #defineMEM_ERR_TRFC(FindTrasTrpTrcd) PEI chipset/MRC
0xE5 #defineMEM_ERR_CAS_LATENCY(S12,S13) PEI chipset/MRC
0xE6 #defineMEM_ERR_REFRESH(ProgDrt) PEI chipset/MRC
0xE7 #defineMEM_ERR_BL8(S14) PEI chipset/MRC
#defineMEM_ERR_FREQUENCY(findTCLTacTClk,S13,S12,ProgramGraphics
0xE9 PEI chipset/MRC
Frequency,ProgMchOdt,GetPlatformData)
0xEA #defineMEM_ERR_SIZE(S14) PEI chipset/MRC
0xEC #defineMEM_ERR_TRAS(FindTrasTrpTrcd) PEI chipset/MRC
0xED #defineMEM_ERR_TRP(FindTrasTrpTrcd) PEI chipset/MRC
0xEE #defineMEM_ERR_TRCD(FindTrasTrpTrcd) PEI chipset/MRC
0xEF #defineMEM_ERR_TWR(FindTrasTrpTrcd) PEI chipset/MRC
0xF0 #defineMEM_ERR_RCVEN_FINDLOW(CalibrateRcvenForGroup) PEI chipset/MRC
0xF1 #defineMEM_ERR_RCVEN_FINDEDGE(CalibrateRcvenForGroup) PEI chipset/MRC
0xF2 #defineMEM_ERR_RCVEN_FINDPREAMBLE(CalibrateRcvenForGroup) PEI chipset/MRC
0xF6 #defineMEM_ERR_RCVEN_PREAMBLEEDGE(CalibrateRcvenForGroup) PEI chipset/MRC
0xF3 #defineMEM_ERR_RCVEN_FINDCENTER(CalibrateRcvenForGroup) PEI chipset/MRC
0xF4 #defineMEM_ERR_TYPE(S11,S04) PEI chipset/MRC
0xF5 #defineMEM_ERR_RAWCARD(S11) PEI chipset/MRC
0xFA #defineMEM_ERR_SFF(ProgWrioDll) PEI chipset/MRC
0xFB #defineMEM_ERR_THERMAL(ProgramThrottling) PEI chipset/MRC
0xA0xx LaunchBIOSACMSclean PEI chipset/TXT
0xA4xx LaunchBIOSACMScheck PEI chipset/TXT
0xE5 WaitforMEready DXE HECI/iAMT
0xE6 MEReady DXE HECI/iAMT

4-6
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4. Troubleshooting

Core POST Codes Table

POST Code Function Phase Component

0x00 EarlyMicrocodeupdateforCAR CEI/SEC Core
0x01 EnableCAR CEI/SEC Core
0x02 CARDone,initialstack CEI/SEC Core
0xEE unknownCPUIDtoloaduCode CEI/SEC CPU
0xEF unknownDTCPUtoloaduCode CEI/SEC CPU
0xnn Filecountfoundinavolume PEI Core
0x11 DebugTestdriverfordebugtestPPI1(IfinstalldebugTestdriver) PEI Core
0x22 DebugTestdriverfordebugtestPPI2(IfinstalldebugTestdriver) PEI Core
0x33 DebugTestdriverfordebugtestPPI3(IfinstalldebugTestdriver) PEI Core
0x44 Entrypointofloadfile PEI Core
0x88 EntrypointofapMuLoader PEI Core
0x80 APEIMfound PEI Core
0x82 PEIMnotdispatchedyet PEI Core
0x84 PEIMsatisfiesdepex PEI Core
0x86 Imageloadedbutfailonsecurity PEI Core
0x88 ExecutingaPEIM PEI Core
0x8A ProcessingnotifyeventfornewlyinstalledPPI PEI Core
0x8C Handingofftonextphase(DXE) PEI Core
0x8F Failtohandofftonextphase,systemhalt PEI Core
0x90 All.PEIM.dispatched!.Going.to.DxeIpl. PEI Core
0xCC APMicro-codeupdate PEI Core
0x20 S3resumeentry S3resume Core
0x21 StartrunningBoot-timebootscripts S3resume Core
0x22 StartrunningRun-timebootscripts S3resume Core
0x23 EndofS3resume,jumpbacktoWakingvector S3resume Core
0x80 Initializethechipset CrisisRecovery Core
0x81 Initializethebridge CrisisRecovery Core
0x82 InitializetheCPU CrisisRecovery Core
0x89 SetHugeSegment CrisisRecovery Core
0x83 Initializesystemtimer CrisisRecovery Core
0x84 InitializesystemI/O CrisisRecovery Core
0x88 InitializeMultiProcessor CrisisRecovery Core
0x8A InitializeOEMspecialcode CrisisRecovery Core
0x8B InitializePICandDMA CrisisRecovery Core
0x8C InitializeMemorytype CrisisRecovery Core
0x8D InitializeMemorysize CrisisRecovery Core
0x8F InitializeSMM CrisisRecovery Core
0x90 Systemmemorytest CrisisRecovery Core
0x91 Initializeinterruptvectors CrisisRecovery Core
0x92 InitializeRunTimeClock CrisisRecovery Core
0x99 Initializesecurity CrisisRecovery Core
0x93 Initializevideo CrisisRecovery Core
0x94 Outputonebeep CrisisRecovery Core
0x98 USBInitialization CrisisRecovery Core

4-7
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4. Troubleshooting

POST Code Function Phase Component

0x95 Initializetheinstalledbootdevices CrisisRecovery Core
0x96 ClearHugesegment CrisisRecovery Core
0x97 BootCrisisDisk CrisisRecovery Core
0x20 DXEstarts DXE Core
0x30 BIOSPSM DXE Core
0x02 BIOSBlockIO DXE Core
0x00 BIOSPSMExceptionHandler-Divideerror BIOSPSM Core
0x38 CannotlocateLegacyRegionDXE BIOSPSM Core
0xB1 ACPISupportdriverInstalled DXE Core
0xE0 BDSEntry DXE Core
0x07 IA32variabledriverentry DXE Core
0x0D conspliterdriverentry DXE Core
0x10 partitiondriverentry DXE Core
0x49 pciRootBridgedriverentry DXE Core
0xC6 pciBusDriverentry DXE Core
0xE0 GotolegacyBIOSorBDSEntryPoint DXE Core
0x90 StartImage DXE Core
0x90 StartImageSuccessfully DXE Core
0x90 StartImageFailed DXE Core
0x33 DebugTestdriverfordebugtestPPI1 DXE Core
0x22 DebugTestdriverfordebugtestPPI2 PEI Core
0x11 DebugTestdriverfordebugtestPPI3 PEI Core
0x02 Invalidevent#formeasuringSeparatorEvent PEI TCG
0x02 Invalidevent#formeasuringSeparatorEvent PEI TCG
0x02 PCRIndexoverlimit(PCR>23) PEI TCG
0x02 TCGcopymemoryfailed PEI TCG
0x09 TCGlogeventfailed PEI TCG
0x09 Setupeventlogfailed PEI TCG
0x12 TISsetactivelocalityfailed PEI TCG
0x12 TISrelinquishactivelocalityfailed DXE TCG
0x12 TISwaitcommandreadyfailed(preparetosend) DXE TCG
0x12 TISabortsendcommandduetotimeout DXE TCG
0x12 TISabortsendAndGocommandduetotimeout DXE TCG
0x04 TISwaitbitsetfailedbeforesendlastbyte DXE TCG
0x12 TISabortcommandduetotimeoutbeforesendlastbyte DXE TCG
0x04 TISwaitbitclearfailedwhensendinglastbyte DXE TCG
0x22 TCGPhysicalPresenceexecution DXE TCG
0xB1 TCGDXEcommonpassthrough DXE TCG
0xE3 FirstLegacyBIOSTasktableforlegacyreset LBT Core
0x20 VerifythatDRAMrefreshisoperatingbypollingtherefreshbitinPORTB. LBT Core
0xDA DummyPCIEInitentry,nowhandledbydriver LBT Core
0x29 PMM(POSTMemoryManager)init LBT Core
0xE5 WHEAinit LBT Core
0x33 PDM(PostDispatcherManager)init LBT Core
0x01 IPMIinit LBT Core
0xD8 ASFInit LBT Core

4-8
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4. Troubleshooting

POST Code Function Phase Component

Setin-POSTflaginCMOSthatindicatesweareinPOST.Ifthisbitisnot
clearedbypostClearBootFlagJ(AEh),theTrustedCoreonnextbootdetermine
0x09 LBT Core
sthatthecurrentconfigurationcausedPOSTtofailandusesdefaultvaluesfo
rconfiguration.Clearthe
0x2B EnhancedCMOSinit LBT Core
0xE0 EFIVariableInit LBT Core
0xC1 PEM(PostErrorManager)init LBT Core
0x3B DebugServiceInit(ROMPolit) LBT Core
0xDC POSTUpdateError LBT Core
0x3A AutosizeexternalcacheandprogramcachesizeforenablinglaterinPOST. LBT Core
0x0B EnableCPUcache.Setbitsincmosrelatedtocache. LBT Core
0x0F EnablethelocalbusIDEasprimaryorsecondarydependingonotherdrivesdetected. LBT Core
0x10 InitializePowerManagement. LBT Core
Verifythatthe8742keyboardcontrollerisresponding.Sendaself-test
0x14 commandtothe8742andwaitforresults.Alsoreadtheswitchinputsfromthe LBT Core
8742andwritethekeyboardcontrollercommandbyte.
InitializeDMAcommandregisterwiththesesettings:
1.Memorytomemorydisabled
2.Channel0holdaddressdisabled
3.Controllerenabled
0x1A 4.Normaltiming LBT Core
5.Fixedpriority
6.Latewriteselection
7.DREQsenseactive
8.DACKsenseactivelow.Initialize
0x22 Resetthekeyboard. LBT Core
0x40 TestA20line LBT Core
0x67 QuickinitializationofallApplicationProcessorsinamulti-processorsystem LBT Core
0x32 ComputeCPUspeed. LBT Core
0x69 InitializethehandlerforSMM. LBT Core
0x6B IfCMOSisbad,loadCustomDefaultsfromflashintoCMOS.Ifsuccessful,reboot. LBT Core
IfCMOSisvalid,loadchipsetregisterswithvaluesfromCMOS,otherwise
0x3C loaddefaultsanddisplaySetupprompt.IfAutoConfigurationisenabled, LBT Core
alwaysloadthechipsetregisterswiththeSetupdefaults(Rel6.0).
0x3D LoadalternateregisterswithCMOSvalues LBT Core
0x42 Initializeinterruptvectors0thru77h LBT Core
0x46 VerifytheROMcopyrightnotice LBT Core
0x45 Initializeallmotherboarddevices. LBT Core
1.SizethePCIbustopologyandsetbridgebusnumbers.
2.Setthesystemmaxbusnumber.
0x49 3.Writea0tothecommandregisterofeveryPCIdevice. LBT Core
4.Writea0toall6baseregistersineveryPCIdevice.
5.Writea-1tothestatusregisterofeveryPC
0xC6 Initializenotedock LBT Core
0xC5 PnPnddualCMOS(optional) LBT Core
VerifythattheequipmentspecifiedintheCMOSmatchesthehardware
currentlyinstalled.Ifthemonitortypeissetto00thenavideoROMmustexist.
0x48 LBT Core
Ifthemonitortypeis1or2setthevideoswitchtoCGA.Ifmonitortype3,set
thevideoswitchtom
0xD1 InitializeBIOSstack LBT Core
0xD3 SetupE820handWADmemorymap LBT Core
0x24 Setsegment-registeraddressabilityto4GB LBT Core

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4. Troubleshooting

POST Code Function Phase Component

0xCC RedirectInt10htoenabletargetboardtousearemoteserialvideo(PICOBIOS). LBT Core
0x8A InitializeExtendedBIOSDataAreaandinitializethemouse. LBT Core
0x9D InitializeSecurityEngine. LBT Core
0x55 USBInitialization LBT Core
0x52 Verifykeyboardreset. LBT Core
0x54 InitializekeystrokeclickerifenabledinSetup. LBT Core
Checkstatusbitsforkeyboard-relatedfailures.
0x76 LBT Core
Displayerrormessagesonthescreen.
0x4A Initializeallvideoadaptersinsystem LBT Core
ShadowvideoBIOSROMifspecifiedbySetup,andCMOSisvalidandthe
0x4C LBT Core
previousbootwasOK.
RegisterPOSTDisplayServices,fonts,andlanguageswiththePOST
0x59 LBT Core
DispatchManager.
0x57 Initialize1394Firewire LBT Core
0xD6 InitializePCcard LBT Core
Testforunexpectedinterrupts.FirstdoanSTIforhotinterrupts.
0x58 Secondly,testtheNMIforanunexpectedinterrupt.Thirdly,enabletheparity LBT Core
checkersandreadfrommemory,checkingforanunexpectedinterrupt.
0x3F ROMPolitmemoryinit LBT Core
0xC4 InstalltheIRQvectors(SeverHotkey) LBT Core
Initializethehardwareinterruptvectorsfrom08to0Fandfrom70hto77H.
0x7C LBT Core
Alsosettheinterruptvectorsfrom60hto66Htozero.
0x41 ROMPilotInit LBT Core
InitializeQuietBootifitisinstalled.Enablebothkeyboardandtimerinterrupts
(IRQ0andIRQ1).IfyourPOSTtasksrequireinterruptsoff,preservethem
0x4B LBT Core
withaPUSHFandCLIatthebeginningandaPOPFattheend.Ifyouchange
thePIC,preservethee
0xDE InitializeandUNDIROM(froremoteflash) LBT Core
0xC6 InitialandinstallconsoleforUCR LBT Core
0x4E Displaycopyrightnotice. LBT Core
0xD4 GetCPUbrandingstring LBT Core
0x50 DisplayCPUtypeandspeed LBT Core
0xC9 pretaskbeforeEISAinit LBT Core
0x51 EISAInit LBT Core
0x5A DisplaypromptPressF2toenterSETUP LBT Core
0x5B DisableCPUcache. LBT Core
0x5C TestRAMbetween512Kand640K. LBT Core
Determineandtesttheamountofextendedmemoryavailable.Determine
ifmemoryexistsbywritingtoafewstrategiclocationsandseeifthedatacan
0x60 LBT Core
bereadback.Ifso,performanaddress-linetestandaRAMtestonthememory.
Savethetotalextended
Theamountofmemoryavailable.Thistestisdependentontheprocessor,since
0x62 thetestwillvarydependingonthewidthofmemory(16or32bits).Thistestwill LBT Core
alsouseA20astheskewaddresstopreventcorruptionofthesystemmemory.
0x64 JumptoUserPatch1. LBT Core
SetcacheregisterstotheirCMOSvaluesifCMOSisvalid,unlessauto
0x66 configurationisenabled,inwhichcaseloadcacheregistersfromtheSetup LBT Core
defaulttable.
EnableexternalcacheandCPUcacheifpresent.
0x68 LBT Core
Configurenon-cacheableregionsifnecessary.
0x6A Displayexternalcachesizeonthescreenifitisnon-zero. LBT Core

4-10
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4. Troubleshooting

POST Code Function Phase Component

0x6C Displayshadowmessage LBT Core
0xCA postEISAinit LBT Core
CheckflagsinCMOSandintheTrustedCoredataareaforerrorsdetected
0x70 LBT Core
duringPOST.Displayerrormessagesonthescreen.
Checkstatusbitstoseeifconfigurationproblemsweredetected.
0x72 LBT Core
Ifso,displayerrormessagesonthescreen.
0x4F InitializeMultiBoot.AllocatememoryforoldandnewMultiBoothistorytables. LBT Core
0xCD ReclaimconsolevectorafterHWvectorsinitialized. LBT Core
0x7D InitializeIntelligentSystemMonitoring. LBT Core
TheCoprocessorinitializationtest.Usethefloatingpointinstructionsto
0x7E LBT Core
determineifacoprocessorexistsinsteadoftheETbitinCR0.
0xC1 CheckBootType(ServerBIOS) LBT Core
0x80 DisableonboardCOMandLPTportsbeforetestingforpresenceofexternalI/Odevices. LBT Core
0xCA RedirectInt15htoenabletargetboardtouseremotekeyboard(PICOBIOS). LBT Core
0x88 Initializeinterruptcontroller. LBT Core
0x81 Runlatedeviceinitializationroutines. LBT Core
0x87 Initializemotherboardconfigurabledevices. LBT Core
0x85 DisplayanyESCDreaderrorsandconfigureallPnPISAdevices. LBT Core
0x82 TestandidentifyRS232ports. LBT Core
0x84 Testandidentifyparallelports. LBT Core
0x86 InitializeonboardI/OandBDAaccordingtoCMOSandpresenceofexternaldevices. LBT Core
0x83 ConfigureFiskDiskController. LBT Core
0xCE Initializedigitizerdeviceanddisplayinstalledmessageifsuccessful. LBT Core
0x89 Enablenon-maskableinterrupts. LBT Core
Initializebothofthefloppydisksanddisplayanerrormessageiffailurewas
0x8C detected.Checkbothdrivestoestablishtheappropriatediskettetypesinthe
TrustedCoredataarea
RedirectInt13htoMemoryTechnologiesDevicessuchasROM,RAM,
0xCB
PCMCIA,andserialdisk(PICOBIOS).
0xCD RemapI/OandmemoryaddressspaceforPCMCIA(PICOBIOS).
Initializehard-diskcontroller.IftheCMOSramisvalidandintact,andfixed
0x90 disksaredefined,callthefixeddiskinitroutinetoinitializethefixeddisk
systemandtakeovertheappropriateinterruptvectors.
0x8B SetupinterruptvectorandpresentbitinEquipmentbyte.
1.CheckCMOSforCD-ROMdrivepresent
2.Activatethedrivebycheckingformediapresent
3.Checksector11h(17)forBootRecordVolumeDescriptor
0x95 LBT Core
4.Checkthebootcatalogforvalidity
5.Pickabootentry
6.CreateaSpecificationPacket
0x92 JumptoUserPatch2. LBT Core
Ifpasswordonbootisenabled,acallismadetoSetuptocheckpassword.
0xB6 LBT Core
Iftheuserdoesnotenteravalidpassword,Setupdoesnotreturn.
SearchforoptionROMs.RomscantheareafromC800hforalengthofBCP
0x98 _ROM_Scan_Size(ortoE000hbydefault)onevery2Kboundary,lookingfor LBT Core
addoncardsthatneedinitialization.
0x93 BuildtheMPTABLEformulti-processorboards LBT Core
0xD9 IPMIlateinit LBT Core
0x9C SetupPowerManagement.Initiatepower-managementstatemachine. LBT Core
0xC7 Latenotedockinit LBT Core
0x9E Enablehardwareinterrupts LBT Core

4-11
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4. Troubleshooting

POST Code Function Phase Component

0xA0 Setuptimetickforcurrentdate/time LBT Core
0xA2 SetupNumlockindicator.Displayamessageifkeyswitchislocked. LBT Core
0xA4 Initializetypematicrate LBT Core
0xDB StrongROMTest LBT Core
0xE2 OEMsecuritykeytest LBT Core
0xC2 WritePEMerrors. LBT Core
0xBA InitializetheSMBIOSheaderandsub-structures. LBT Core
0xC3 DisplayPEMerrors. LBT Core
0xA8 OverwritethePressF2forSetuppromptwithspaces,erasingitfromthescreen. LBT Core
ScanthekeybuffertoseeiftheF2keywasstruckafterkeyboardinterrupts
0xAA LBT Core
wereenabled.IfanF2keystrokeisfound,setaflag.
0xE1 StartPeriodicTimer(TCSubscribe) LBT Core
0xAC CheckifEnterSETUPispressed. LBT Core
CountthenumberofATAdrivesinthesystemandupdatethenumberin
0x8F LBT Core
bdaFdiskcount.
0x91 ConfigurethelocalbusIDEtimingregisterbasedonthedrivesattachedtoit. LBT Core
0x9F CheckthetotalnumberofFastDisks(ATAandSCSI)andupdatethebdaFdiskCount. LBT Core
0xD7 CheckifFirstWareHPAexists LBT Core
0xAE ClearConfigFailedBitandInPostBitinCMOS. LBT Core
0xB0 CheckforerrorsanddecideifneedstorunSetup. LBT Core
ChangestatusbitsinCMOSand/ortheTrustedCoredataareatoreflectthe
0xB2 LBT Core
factthatPOSTiscomplete.
0xB5 FadeoutOEMLogoorpoststring LBT Core
0xC5 Endhotkeydetection(ServerBIOS) LBT Core
0xBE IfBCPoptionisenabled,clearthescreenbeforebooting. LBT Core
Ifpasswordonbootisenabled,acallismadetoSetuptocheckpassword.
0xB6 LBT Core
Iftheuserdoesnotenteravalidpassword,Setupdoesnotreturn.
0xBC Clearparity-errorlatch LBT Core
0xB7 InitializeACPIBIOS. LBT Core
0x9B EnableCPUmanagement(GeyservilleI) LBT Core
0xBD DisplayBootFirstmenuifMultiBootisinstalledandhotkeypressed. LBT Core
0xBF Checkvirusandbackupreminders. LBT Core
0x97 CreatepointertoMPtableinExtendedBDA. LBT Core
ChecksupportstatusforSelf-MonitoringAnalysisReportingTechnology
0x99 LBT Core
(disk-failurewarning).
0xB1 UnloadROMPilot LBT Core
0xDD Performremoteflashifrequested LBT Core
0xC7 IfUCRredirectionisinstalled,removedisplaymanagerandunhookINT10 LBT Core
0XDF ShutdownthePXEUNDIcode LBT Core
0xB3 StoreenhancedCMOSvaluesinnon-volatilearea LBT Core
0xE4 LastLegacyBIOSTaskbeforehandofftoUEFI/DXE LBT Core
0xB9 Clearallscreengraphicsbeforebooting. bootLegacy Core
0xC0 INT19entryforlegacyboot bootLegacy Core
0xEF InvalidAP# SDXE Core
0xEF Non-Yohnaandnon-MoremclassCPUfoundforSDXE(getTSCFreq) SDXE Core
0xEE APcannotsynchBSPinSDXE(syncWithBSP) SDXE Core
0xEE BSPcannotsynchw/APinSDXE(syncWithAP) SDXE Core

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4. Troubleshooting

System Diagnostics Card

Like above picture, connect debug card cable to J618 on Main board.

Debug code can be seen through the viewer like above picture.

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4. Troubleshooting

4-4. Diagnosis application

1. After copying Windiag3 in any folder, execute OperatorInterface.exe.

2. If OperatorInterface.exe runs properly, this window will be shown.

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4. Troubleshooting

3. Click Open to open Script file.

In case of Note PC, click TestScrip_NotePC_Bumin.xml.
In case of Desktop, click TestScript_Desktop_Burnin.xml
When you would like to execute each item for only once : Select the testScriptFormat_Concurrent.xml.

4. After that, OperatorInterface shows the following scripts on the left of the display.

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4. Troubleshooting

5. Click "Start" button, then test begins.

6. If you want to stop this, click "stop" button. If all modules don't stop in 2 minutes 30 seconds, message window will ask you about a
forced stop. At that time, by selecting "yes", it can be ended by force.

7. Click "EXIT", then it will be closed.

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4. Troubleshooting

4-5. Hardware Troubleshooting

Please refer to the chapter 4 to assemble and disassemble.

LCD related troubles

1. The screen is dark or the colors of the screen are distorted
- Check the connection status between the LCD module and the LCD cable, between the LCD cable and the main board LCD
connector and between the LCD cable and the LCD inverter.
- Replace the LCD cable or LCD inverter.
- Check if there is a part of the LCD that is bent or broken due to impact.

2. No picture appears on the screen.

- Check the connection status between the LCD module and the LCD cable, between the LCD cable and the main board LCD
connector and between the LCD cable and the LCD inverter.
- Replace the LCD cable or LCD inverter.
- Check if the System LED of the main board is blinking. (Check if it is operating or not)
- Check if the memory module is out of order
- Check if the Power button can be normally pressed.

3. The LCD brightness is not adjusted.

- Check if the LCD inverter is out of order.
- Check the BIOS version and check if the standard adapter is used.
- Replace the LCD cable or LCD inverter and check if it is out of orde.

4. The LCD blinks while the system is in operation.

- Check if there is a magnetic body near the LCD connector or the system or check if there is an exterior defect to the LCD or
system.
- Replace the LCD cable or LCD inverter and check if it is out of order.
- Check if a standard adapter is being used (19V/4.73A/90W).

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4. Troubleshooting

Main System Troubles

5. The system is not turned off.
- Check if the AC adapter LED is lit and if the adapter is properly connected to the system. (Check the adapter LED)
- If the AC adapter is not connected, check the charge status of the battery. Even if the battery is charged, if the remaining
battery charge is too low, the system may not be turned on. (As the following figure shows, press the PUSH button on the
battery and check the remaining battery charge via the LEDs)
- Check if there are any alien substances in the Power switch.
- Replace the main board.

6. Although system power is supplied, the system does not boot or immediately turns off after being turned on.
- Since this may be a short circuit in the system, disconnect the power immediately, disassemble the system and check if there
are any conducting alien objects such as a screw inside
- Check the connection status between the CPU and the RHE.
- Replace the memory module and check if it is out of order.
- Reset the RTC Reset terminal next to the memory socket.
- Replace the main board.

7. The PCMCIA card is not inserted or the Eject button does not work.
-T his may occur when the insulator within the PCMCIA card slot is enwrapped.
- Replace the PCMCIA card slot frame and check if it is out of orde.

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4. Troubleshooting

8. There is no sound from the speaker

- Check if the sound is muted after booting up Windows.
- Control panel Sound, Check if the default output is "Speaker".
- Check the connection status of the speaker cable and check if the speaker is out of order.
- Check if there is a magnetic object near the speaker.
- Replace the main board.

9. I cannot hear sound through the headphones

- Check if the sound is muted in Windows.
- Check that the default setting is "Speaker" on Control Panel-Sound-Playback.
- Turn the volume up.
- Check a foreign substance in Headphone jack.
- Replace the main board.

10. Internal MIC or External MIC isn't work.

- Check the sound driver and setting.
Like below picture, Check if the default record device is "MIC" at the Control panel Sound
- In case of Internal MIC, Check the MIC connection.
- Replace the main board.

11. HDMI port isnt work correctly.

- Check if Audio and Video driver is installed correctly.
- Check if Display Manager is installed correctly.
- If only sound isn't out, Check the default output device is "HDMI" on Sound information.
- Change Main board.

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4. Troubleshooting

12. The HDD is not recognized.

- Check if HDD connection is no problem.
- If the "Operating system not found" message appears during the booting process even though the HDD is recognized by
CMOS, the operating system of the HDD may be corrupted or the HDD is out of order. In this case, format the HDD and
reinstall the operating system or replace the HDD with a new one.

13. The Touch Pad does not work or is malfunctioning.

- Check the connection status of the Touch Pad FFC.
- Check the connection status of the Touch Pad cable.
- Check the connection status of the Touch Pad I/F B'D.
- Check the connection status of the Touch Pad Module.

- If you can not find any connection issue, please change the part.

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4. Troubleshooting

14. The battery is not charged or the battery charge LED malfunctions.
- Check the standard voltage of the adapter.

- Check if the battery is defective.

- Replace the main board.

15. Camera isn't work correctly.

- Check if the Camera cable connection is no problem on Main board.
- Check if connection is no problem between Camera cable and Camera module.
- Change the Camera module.
- Change Main board.

16. The LAN function isn't work correctly.

- Check if the LAN cable is properly connected.
- Check if the LAN driver is properly installed.
- If the driver is properly installed, check if the LAN cable jack is out of order
- Replace the main board.

17. The wireless LAN isn't work normally.

- Check if the WLAN driver is properly installed.
- Check if the wireless LAN antenna and WLAN card is properly connected.
- Replace WLAN Card.
- Replace the main board.
*. Intel shirley peak 1x2 AGN card has only 1, 2 Antena. Intel shirley peak 3x3 AGN card has 1, 2, 3 all Antena.

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18. Bluetooth isnt work normally.

- Check the connection between Main board and Bluetooth cable.
- Check the connection between Bluetooth module and Bluetooth cable

When booting up the computer

19. The "Invalid System Disk. Replace the Disk and then press any key" message appears.
- This message may appear when the connected USB memory or CD media does not include bootable data.
- The "Reboot and Select the proper Boot device or Insert a bootable media in the selected Boot device and press a key"
message appears.
- Check if the signal and power cables are properly connected to the hard disk drive.
- Check if the hard disk drive is recognized in the BIOS SETUP.
- The operating system on the hard disk drive is corrupted. Reinstall Windows.

20. The "To enter BIOS SETUP, press <F2>. To continue, press <F1>." message appears.
- This may happen when the BIOS settings are different from the system environment. In this case, setup the BIOS according
to your system environment.
- Press <F2> to enter the BIOS SETUP.
- Check if the date and time are correct in the BIOS SETUP.
- Save the settings and restart the system.

21. The "CMOS Checksum error" message appears.

- This message may appear when the CMOS battery of the main board is completely discharged. In this case, replace the
battery with a new one of the same type and set up the BIOS SETUP according to your system environment.

22. Windows boots up in safe mode.

- This may happen when Windows was not shut down normally.
Therefore, shut down the system by selecting Start > Turn Off Computer.
- This may happen when the system settings have been incompletely recognized.
- Run Check Disk.

23. I cannot boot up the computer with a USB floppy drive or from USB memory.
- Check if the diskette is bootable.
- This may happen when the booting priority of the device is low. In this case, change the booting priority in the BIOS SETUP.

When shutting down the compute

24. The computer is not shut down
- If Windows does not end normally, you can forcibly shut down the system by pressing the Power button.
If the power-saving feature is activated on the Power button, press the Power button for more than 4 seconds to turn the
computer off. If the computer is then turned on again, Check Disk is automatically run.

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4. Troubleshooting

Windows / Screen Related Problems

25. The computer hangs while running a program.
- If the running program causes an error:
In Windows XP, press the <Ctrl>, <Alt> and <Del> key combination, select the application program and click on End Task in
the Applications tab of the [Windows Task Manager] window.
In Windows 2000, press <Ctrl>, <Alt> and <Del> at the same time to open the [Close Program] window, select a No
response item or a program with an error, and click End Task.
- If Windows does not respond, restart the computer. Restart the computer by pressing the Power button.

26. No picture is displayed on the external monitor.

- Press the Switch LCD/CRT Monitor function key and check if the screen output is output to another display device.
- Check if the hardware is out of order referring to the descriptions in the LCD related section of the Hardware Troubleshooting.

ODD Related Troubles

27. A disc is not recognized or read.
- Check if the ODD module and the main board are properly connected with the 50 pin connector.
- Replace the ODD, if necessary.

Power-Saving Mode Related Trouble

28. Connecting a USB device to the computer in standby mode.
- If a USB device is connected to the computer in standby mode, the screen may be abnormally displayed.
You have to connect a USB device when the computer is operating normally.

29. A USB device is not working normally when the computer returns from standby mode.
- In this case, separate and reconnect the USB device.

30. The picture is displayed abnormally when the computer running the Command Prompt (MS-DOS) enters standby mode and then
returns from standby mode.
- Press the <Alt> and <Tab> key combination to display the picture on the screen

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4. Troubleshooting

4-6. CPU Fan Control

Checking the Work of FAN

One can turn the fan on & off and check the fans operational conditions without system disassembly.

Pic (1) Fan off status Pic (2) Fan on status

- SAFC's default setting is "Fan off" or "Minimum Fan Speed".
- Press "ON" in "ON/OFF Control" Fan is turned on to maximum fan speed.
- Press "OFF" in "ON/OFF Control" Fan returns to default setting.

Checking the Normal Working State of FAN Control

(1) Normal mode
CPU fan control
CPU Address EMC2102
Stage RPM
SPEED (Hexa) Count(HEX)
OFF FF 0 FF
Low 36 2276 36
Middle 1 32 2458 32
step Middle 2 2E 2671 2E
Middle 3 2B 2858 2B
Middle 4 28 3072 28
High 26 3234 26
step
step
OS Throttling
ACPI Notify
Dos Throttling
Shutdown

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4. Troubleshooting

(2) Etiquette mode

CPU Voltage Address EMC2102
RPM
SPEED (Volt) (Hexa) Count(HEX)
OFF FF 0 FF
Low 36 2276 36
Middle 1 32 2458 32
step Middle 2 2E 2671 2E
Middle 3 2B 2858 2B
Middle 4 28 3072 28
High 26 3234 26
OS Throttling
ACPI Notify
Dos Throttling
Shutdown

(3) Battery mode

CPU Address EMC2102
Stage RPM
SPEED (Hexa) Count(HEX)
OFF FF FF
Low 36 36
Middle 1 32 32
step Middle 2 2E 2E
Middle 3 2B 2B
Middle 4 28 28
High 26 26
step

OS Throttling
ACPI Notify
Dos Throttling
Shutdown

* When we control the FAN by rpm, Board level FAN input voltage and System leve FAN input voltage may different.
(The FAN controlled fixed rpm, input voltage variate by FANs floating resistance for regular rpm.)

[ Fan Voltage Measurement ]

- Read Fan RPM indicated in SAFC.

[ Fan Voltage Pass/Fail determination ]

- If Fan RPM satisfies "rpm spec +/-10%", then Fan test is "PASS".

Pic (3) Adjust FAN State

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4. Troubleshooting

4-7. Battery Use Time

Check the following check lists for systems where the battery use time is too short to diagnose problems.

Check the battery

Check if the battery is out of order referring to the Battery check programdistributed to Service Centers and the 'Battery Check
Manual'included in the 'Note-PC A/S Guide

(1) Battery Check List

(2) Criteria for each of the check lists.

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(3) Battery capacity Table

(4) Battery Check Program

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Check the battery use environment

1. Generally, the battery usage time in advertisements by notebook manufacturers refers to the maximum battery use time.
Since the system specifications and the usage environment may differ, the user's battery usage time may differ from the
advertisement even if there is no problem with the system.

2. Conditions for the company's maximum battery use time

a. Minimum LCD brightness, base system, the wireless LAN R/F is turned off,Battery Manager- Maximum BatteryMode
b. Measuring Tool: Battery Mark v.4.0.1

3. If a customer complains about the battery usage time, let them know that the battery usage time may differ depending on the model
specifications and the usage environment and recommend the following usage environment for longer battery time.
a. Use the company's power-saving program,Battery Manager, and set Batter yManagerto Maximum Battery Mode.
b. LCD brightness: Set to the minimum level as long as the user does not experience inconvenience.
c. D
 isable unnecessary devices
: Turn the wireless LAN R/F switch offand disable USB devices (DMB, fingerprint recognitionandBluetooth)

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4-8. Etc

CPU Information

0902-002228 T5450_1.66G LF80537GF0282MT

0902-002228 T5670_1.80G LF80537GG0332M
0902-002254 T5550_1.83G LF80537GF0342MT
0902-002254 T5750_2.0G LF80537GF0412M
0902-002331 T5870_2.0G LF80537GG0412MN
0902-002326 T5850_2.16G LF80537GF0482M
0902-002341 P8400_2.26G AW80577SH0513M
0902-002337 P8600_2.40G AW80577SH0563M
0902-002336 T9400_2.53G AW80576GH0616M
0902-002340 P9500_2.53G AW80576SH0616M
0902-002356 P7350_2.0G AW80577SH0413M

Model-Name
(1) INT

SAP Matching
Region Class Class(Model Group)
Reference Header
Korea Korea NT-P560I-COM NT-P560
EHQ NP-P560I-EHQ NP-P560
CIS NP-P560I-CIS NP-P560
Overseas
CHN NP-P560I-CHN NP-P560
SEA NP-P560I-SEA NP-P560

(2) EXT
SAP Matching
Region Class Class(Model Group)
Reference Header
Korea Korea NT-P560E-COM NT-P560
EHQ NP-P560E-EHQ NP-P560
CIS NP-P560E-CIS NP-P560
Overseas
CHN NP-P560E-CHN NP-P560
SEA NP-P560E-SEA NP-P560

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4-9. Adding a Memory Module

Windows / Screen Related Problems

1. Remove the screw on the memory compartment cover at
the bottom of the computer using a screw driver.

Fixing Screw

2. Insert a new memory module into the memory slot at an angle

of approximately 30 degrees aligning it to the angle of the
memory slot.

3. Push the memory module down so that it is completely fixed.

If the memory does not fit easily, push the memory module
down while pulling the memory module latches outward.

4. Close the memory compartment cover and fasten the screw

Note Removing a memory module Pull the
memory module latches outward.
The memory module will pop up.
Remove the memory module out at an angle
of 30 degrees.

* Replace or install new memory only after shutting the computer down completely. Donot replace or install memory when the
computer is in Sleep mode.
* To utilize the dual channel feature, using memory modules with the same specifications (of the same capacity and from the same
manufacturer) is recommended.

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