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STREPIESKODE
BAR CODE
UNISA P248(A)
DEPARTMENT OF
BUSINESS MANAGEMENT
BUSINESS MANAGEMENT 1B
MNB1601
TUTORIAL LETTER 101/3/2011
Contents
1 A WORD OF WELCOME
2 MNALLE-Q TUTORIAL LETTERS
3 ENQUIRIES AND PROBLEMS
4 INVENTORY LETTER
5 STUDY MATERIAL
6 THE COMPULSORY ASSIGNMENTS
7 DISCUSSION CLASSES
8 TIME SCHEDULE FOR THIS
MODULE
9 THE EXAMINATION
10 TUTORIAL LETTERS
11 CONCLUSION
APPENDIX A: THE ASSIGNMENTS
NOTE:
Dear Student
1 A WORD OF WELCOME
For some of you this will be the very first time you are being introduced to
the business world, and some of the concepts will be completely new. For
others, who may have studied Business Management (or Business
Economics) at school, or who have worked for some time in the business
world, these concepts may be a boring repetition. To these students we
would say: please bear with us in the knowledge that we have a vast
range of students from all walks of life studying this subject.
You will receive a number of tutorial letters during the year. A tutorial letter
is our way of communicating with you about teaching, learning and
assessment.
All tutorial letters are numbered, 101, 201, 202, etc. From time to time
however, you will receive a MNALLE-Q Tutorial Letter. This particular
tutorial letter is sent to all undergraduate Business Management students.
Sometimes there will be information in MNALLE-Q tutorial letters which
will not apply to first-year students.
4 MNB1601/101
3.1 General
Physical address:
Telephone:
For academic enquiries, please use the following number:
(012) 429-4239.
E-mail address:
cohent@unisa.ac.za
rudans@unisa.ac.za
Online address:
http://my.unisa.ac.za
Please note:
You may enclose more than one letter in the same envelope, but
please don't write to our department, another department, the
library and/or an administrative department in the same letter.
This will cause delays. Write a separate letter to each one and
mark each letter clearly for the attention of the department
concerned.
4 INVENTORY LETTER
When you registered you received, together with your tutorial matter, an
"INVENTORY LETTER FOR THE CURRENT SEMESTER" which lists
only the items that were available at the Despatch Department in Pretoria
or Unisa's regional offices at the time of registration.
You must check the tutorial matter you received against the inventory list.
Unless stated otherwise (e.g. "out of stock"), you should receive all the
items listed in the letter. If any items are missing, please carry out the
instructions given on the back of the inventory letter.
7 MNB1601/101
5 STUDY MATERIAL
Go to http://www.my.unisa.ac.za
Log in with your student number and password
Select the module from the orange bar
Click on official study material in the left menu
Click on the study material that you want to download
A study guide will be issued to you upon registration. The study guide is
intended to guide you in your study of the prescribed book. Examination
and assignment questions are, however, based mainly on the prescribed
book.
Since both modules are based almost entirely on the prescribed book, you
are urged to obtain this book as soon as possible.
Please note that the prescribed book mentioned above will be used for
both MNB1501 and MNB1601.
For MNB1601 you need to study the following chapters in the prescribed
book:
Chapters 10 14.
You also need to study all the topics in your study guide.
VERY IMPORTANT
Different unique numbers are allocated to the two assignments for the
first and the second semesters. Please make sure that you provide the
correct unique number on the mark-reading sheet. For instructions on
how to use the mark-reading sheet, refer to section 6.6 of the tutorial
letter.
The compulsory assignments for 2011 for the module MNB1601 are set
out in Appendix A of this tutorial letter. The same assignments are set for
both semesters.
The assignment mark (the best\highest mark of the two assignments) will
contribute a maximum of 10% to the final assessment mark for the
module, while the examination mark will contribute 90%.
Please study the following examples to see how the assignment mark (the
highest mark of the two assignments) will contribute to the final
assessment mark:
Example 1:
If you get an assignment mark of 50%, this mark of 50% is then multiplied
by 0,1 which equals 5% of the final assessment mark. If the learner obtains
35 out of a possible 70 marks in the examination (50%), this percentage is
then multiplied by 0,9 which equals 45% of the final assessment mark. The
assignment mark and the examination mark are then combined (5% +
45%) to give a final assessment mark of 50% for the module.
Example 2:
If you get an assignment mark of 60% this mark, multiplied by 0,1 gives 6%
of the final assessment mark. If the learner then obtains 44 out of 70
marks (or 63%) in the examination, this figure is then multiplied by 0,9 to
give 56.7%. The two results are then combined to give a final assessment
mark of 63% (6% + 56.7%) for the module.
12 MNB1601/101
And if you really want to study effectively, study the particular issues that
are covered by the assignment, and then answer all the questions without
going back to the prescribed book. You will then be answering the
questions under examination conditions, and that will be a real test of
whether or not you understand the tutorial matter.
Please note that students using the Internet may use the myUnisa system
for despatching assignments to Unisa. To submit an assignment via
myUnisa:
Go to http://www.my.unisa.ac.za.
Log in with your student number and password.
Select the module from the orange bar.
Click on assignments in the left menu.
Click on the assignment number you want to submit.
Follow the instructions.
13 MNB1601/101
The examination at the end of the semester will consist only of multiple-
choice questions. There are no essay questions in the examination.
Shortly after the closing date of assignments, you will receive a computer
printout giving your answers, the correct answers, and your marks for the
assignment. Soon after that, you will also receive a tutorial letter with
detailed comments on each question, explaining why one particular option
was correct and why the other options were wrong.
NOTE:
We wish to urge you in the strongest possible terms that when you answer
multiple-choice questions, you write out your own reasoning for each option.
In other words, if you decide that the correct answer to a particular question
is option 3, you must then write down why you think option 3 is correct, and
why you think options 1, 2 and 4 are wrong. Write your reasons on a
separate sheet of paper and keep them for reference and comparison with
our reasons and explanations.
Compare your answers and reasoning with our explanations as soon as you
receive our explanations. Don't make the mistake of putting this off until just
before the examination.
14 MNB1601/101
We wish to stress that in all these cases, the mark-reading sheet simply
cannot be processed by the computer, and in certain instances may even
damage the marking equipment.
If your assignments are late, they will be returned unmarked. You are
therefore strongly advised to post your assignment approximately 14 days
before the due date.
The due date is the date on which your assignment must reach
Unisa, not the date on which you must post it.
7 DISCUSSION CLASSES
ACTIVITY HOURS
Final revision 5
TOTAL 120
17 MNB1601/101
9 THE EXAMINATION
10 TUTORIAL LETTERS
If you have not received a tutorial letter, you should contact the Despatch
Department on (012) 429-4104 for a replacement of the missing tutorial
letter. The tutorial letters can also be downloaded and printed from the
myUnisa system.
11 CONCLUSION
ASSIGNMENT 01
Assign- First semester Second semester
ment
number Due date Unique Due date Unique
number number
Note:
You must submit this assignment in order to obtain entrance to
the examination!
OPERATIONS MANAGEMENT
1 ab
2 bd
3 abd
4 bcd
1 abc
2 bcd
3 ad
4 bc
a Idea/concept generation
b Preliminary design
c Screening process
d Prototype design
e Evaluation and improvement
1 abcde
2 acbde
3 bacde
4 acbed
1 ad
2 bc
3 abd
4 acd
5 abcd
22 MNB1601/101
8 Match the following services (in column A) with the three main
categories of operational processes (in column B) for service
providers:
Column A Column B
(Services) (Operational process)
a Facility failures
b Design failures
c Staff failures
d Customer/client failures
1 ab
2 ad
3 bcd
4 abcd
1 ab
2 abc
3 bcd
4 abcd
24 MNB1601/101
1 ab
2 abc
3 bcd
4 abcd
1 IQ; psychological
2 medical; shortlist
3 diagnostic; shortlist
4 psychological; diagnostic
25 MNB1601/101
1 ac
2 bcd
3 ad
4 abc
Read the following case study and answer questions 17 and 18.
1 bc
2 ab
3 bd
4 ad
29 MNB1601/101
ASSIGNMENT 02
MNB1601
Note:
Assignment 02 is also a compulsory assignment
MARKETING MANAGEMENT
1 motivation/need
2 attitude
3 perception
4 learning
5 personality
30 MNB1601/101
1 shopping
2 convenience
3 range
4 speciality
1 Penetration pricing
2 Leader pricing
3 Skimming pricing
4 Bait pricing
1 Intensive
2 Exclusive
3 Speciality
4 Selective
31 MNB1601/101
Column A Column B
After Dannys car breaks down for the third time, he decides to purchase a
new car. He remembers that his friend Susan had a bad experience with
her Fiat and, after visiting various dealers, he decides to rather settle for a
Toyota or a Volkswagen. He compares all the information that he collected
about the Toyota Yaris and the Volkswagen Polo and decides to purchase
the Toyota Yaris. Once he has bought his new car he wonders whether he
has made the right choice, but after seeing all the new advertisements
about the features of the Yaris, he is reassured that he has made the
correct decision.
8 When Danny remembers Susans bad experience with her Fiat, this
refers to
1 two
2 three
3 four
4 five
34 MNB1601/101
FINANCIAL MANAGEMENT
11 Calculate the Net Present Value of the following cash flow amounts
received at the end of each year, given an interest rate of 10%.
Discounting factors
Period (n) 5% 10% 15%
1 0.9524 0.9091 0.8696
2 0.9070 0.8264 0.7561
3 0.8638 0.7513 0.6575
4 0.8227 0.6830 0.5718
5 0.7835 0.6209 0.4975
1 R469
2 R1 469
3 R8 136
4 R9 000
1 7,8 %
2 6,6%
3 5,1%
4 11,25%
35 MNB1601/101
Samrung Ltd has the following book values for its capital structure:
Capital components
Owners equity R500 000
10% preference shares R200 000
Long-term debt R400 000
[10% debentures]
1 11,07%
2 18%
3 7%
4 4,05%
14 If each jersey sells for R450.00, how many jerseys must K-ZEE Ltd
sell to break even?
1 900
2 725
3 750
4 800
36 MNB1601/101
15 How much profit will K-ZEE Ltd make if they sell 1000 jerseys?
1 R100 000
2 R 50 000
3 R150 000
4 R200 000
1 R122 300
2 R372 300
3 R575 000
4 R747 700
1 1,30:1
2 1,40:1
3 1,50:1
4 1,60:1
1 1,17
2 1,16
3 1,15
4 1,14
37 MNB1601/101
Study the graph below and then answer questions 19 and 20.
Koste/Cost
c
600
b
500
400
300 a
200
100
Quantity/Hoeveelheid
1 R200
2 R300
3 R500
4 R600
38 MNB1601/101
21 Suppose you are the new purchasing and supply manager of Distell.
You are requested by top management to write a procedures
manual, including an outline of the activities of purchasing and
supply management. Which of the following activities should be
described in your document?
a Select suppliers
b Advertise products to customers
c Expedite and receive materials
d Control of warehouses and inventory
1 a
2 bc
3 abc
4 acd
1 adcb
2 bdca
3 cadb
4 dcba
40 MNB1601/101
1 centralised
2 combination of centralisation and control
3 combination of centralisation and decentralisation
4 decentralised
1 ac
2 ab
3 abc
4 only a
5 only b
41 MNB1601/101
29 Dairy Belle Cheese & Butter Ltd uses the just-in-time system.
Which one of the following would be most valuable to them while
they are in the process of investigating possible suppliers?
1 Quoted price
2 Technical capability
3 Timeous delivery
4 General reputation
30 Match the steps in the purchasing cycle (in column A) with the
appropriate document (in column B) required for the step.
Column A Column B
(Steps) (Documents)
Unisa