AKAMAI CASE STUDY

Akamai Enables Concur to Instantly Improve Global

Application Performance and Expand into New Markets

The solution set Akamai brings to the table is second-to-none in

the marketplace, and what it can bring in terms of acceleration
and security is something that we found truly unique, and
matched the growth of our platform.
Drew Garner, Director of Services Architecture, Concur Company
Concur
Redmond, WA
The Situation www.concur.com
Concur is a leading provider of integrated travel and expense management solutions,
Industry
helping companies of all sizes book business travel, and create and manage expense High Tech
reports. Founded in 1993, Concur is trusted by over 15,000 clients in more than 100
Solutions
countries, with 15 million unique users. With the aid of its mobile apps, the company
Aqua Web Solutions
processes over 50 billion dollars in travel and entertainment spending, equal to 10
Aqua Ion
percent of the worlds T&E spending. Having enjoyed double-digit growth for the
better part of a decade, Concur was also recently named Forbes Most Innovative Terra Enterprise Solutions
Web Application Accelerator
Growth Company. Enhanced DNS

The Challenge Kona Security Solutions

Site Shield
In the years since Concurs founding, the company has evolved from selling shrink- Web Application Firewall
wrapped software in the back of travel magazines into a leading global travel and
Key Impacts
expense automation SaaS provider. As the company extended its reach beyond the
Dramatically improved global application
U.S., it needed a way to ensure optimal performance for its international customers.
speed and performance
Because of the complex and media-rich nature of the application, performance
Ensured 100% uptime for global sites and
in Europe and Australia suffered. applications
As our application grew richer, it became harder for us to deliver content directly to Empowered Concur to significantly expand
our end-users from our own data centers, explains Drew Garner, Director of Services its business into international markets
Architecture for Concur. We had to find a partner that had the global footprint Instilled confidence in companys online

to help us ensure good performance and security internationally. presence and mobile applications

The Goals

Concur needed to meet three key requirements to support its objectives:

Deliver consistent, superior performance worldwide The company wanted

to ensure fast and reliable application performance and response times, regardless
of end-user location.

Support global growth Concur wanted to expand into new geographic regions
without sacrificing application performance.

Ensure application security The company needed to maintain 100% site

availability for both national and international customers.
Concur AKAMAI CASE STUDY

Why Akamai Performance improvements were not only limited to mobile

Partnering with an Industry Leader
As part of its vendor management strategy, Concur frequently
reviews its business partners, and compares them to competitors
in the marketplace. The breadth and depth of Akamais solutions,
along with the size of its global network, far exceed others in the
industry. I would say that Akamai is still, in my mind, three to
four years ahead of the competition in terms of the varied suite
that it can offer, states Garner.
Realizing Immediate Performance and Security
Improvements
As its business expanded into international markets, Concurs
data centers were unable to deliver its complex and media-rich
applications with the speed that its national customers were
accustomed to. In order to deliver application performance
to its European and Australian customers that felt local, Concur
employed Akamais Web Application Accelerator. Its magnified
outside the country, explains Garner. The further away you get
from our data centers, the harder it is to achieve that adequate
performance that our customer requires to use our platform.
We had dramatic successes when we first went live with Akamai,
and weve had lots of successes moving forward.
application users. Both the average, every-day user whos on
our mobile platform, all the way through to back office people
who used to take hours to build and deliver a report, that now
takes minutes when placed on Akamais global platform, states
Garner. We acquired a company, integrated it onto the Akamai
platform, and saw a 68% performance improvement across the
board.
Concur has also taken steps to protect its global sites and
applications from malicious attacks and downtime. By using
Akamais Enhanced DNS, Site Shield, and Web Application Firewall
solutions, the company is confident that its customers information
is secure.
Positioned for Future Growth
Akamai has acted as a reliable and secure global delivery platform
for Concur, allowing the company to expand into international
markets in Europe, India, and Australia. According to Garner,
Before we brought Akamai in, we had delivery issues in the UK,
France, Germany, Australiawe had growing businesses in each
area, and we needed a better way to deliver performance that was
similar to what people saw in the U.S. Akamais solutions were
instrumental in improving performance in those regions, helping
Concur to look to expanding its businesses into other international
and emerging markets

About Concur

Concur is a leading provider of integrated travel and expense management solutions for companies of all sizes. Concurs easy-to-use web-based and mobile solutions help
companies and their employees control costs and save time. In support of the mission to fuel The Perfect TripTM, Concur delivers continuous innovation through The Concur
T&E Cloud, the open platform that enables the entire ecosystem to build upon and extend applications, content and T&E data aggregated through Concur; and Concur Big Data,
which leverages the industrys most comprehensive source of T&E data to provide enhanced value in accordance with their travel policies. Learn more at http://www.concur.com
or the Concur blog.

Akamai is the leading provider of cloud services for delivering, optimizing and securing online content and business applications. At the core of the companys solutions
is the Akamai Intelligent Platform providing extensive reach, coupled with unmatched reliability, security, visibility and expertise.Akamai removes the complexities of connecting
the increasingly mobile world, supporting 24/7 consumer demand,andenabling enterprises to securely leverage the cloud.To learn more about how Akamai is accelerating the
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2013 Akamai Technologies, Inc. All Rights Reserved. Reproduction in whole or in part in any form or medium without express written permission is prohibited. Akamai and the Akamai wave logo are registered
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to change without notice. Published 12/13.