Derek K.

Wilson
5545 Sanders Road, Irving, TX 75061 | Mobile: 469.345.6577 | derek.wilson@gmail.com

Professional Profile
Accomplished IT Project Manager with experience in implementing processes to meet and exceed business goals and
objectives. My background in leading cross-functional teams and management has led to various successes, along
with my understanding of market trends to grow and expand products and services. I am looking to utilize my
background to gain a Project Management role with a respected organization that rewards innovation, hard work and
success. Highlights of skills:

 Hardware & Software  Team Leadership & Effectiveness

 Technical Support  IT Operations Management
 Project Management  IT Configuration and Programming
 Strategic Planning & Analysis  Training and Development

Core Project Management Competencies

 Experience in planning, monitoring and controlling projects utilizing System Development Life Cycle
(SDLC) and Agile software methodologies.
 Ability to manage complex projects, managing risk assessment initiatives, creating disaster recovery related
documents, and negotiate procurement and systems integration rollouts.
 Implementation of quality tools such as Six Sigma and Total Quality Management (TQM), increasing
efficiency and streamlining processes.

Professional Experience
MultiCam, Inc., Dallas, TX 7/2004 to 4/2009
Information Technology Manager 2/2007 to 4/2009

 Directed and coordinated organizational strategies of employees responsible for conceptualizing, designing,
constructing, testing and implementing business and technical information technology solutions.
 Partnered with key stakeholders to evaluate current processes, utilizing Agile software processes of frequent
inspection to detect deficiencies and recommending process enhancements to ensure timely rollout.
 Process creation and implementation of a paperless system that improved document control, eliminating
storage issues and improving employee productivity and efficiency.
 Designed, created, presented and trained employees on an innovative automated Account Receivable
process using SDLC methodology, reducing Accounting processing time by two weeks.
 Responsible for the development and rollout of a Return Material Authorization (RMA) web-based
application for increased workloads, reducing overhead and processing time by 200%.
 Managed a project and team in the implementation of an active directory and Windows Server Update
Service (WSUS) to increase network scalability.
 Created and designed product business plans, project parameters and strategy documents for potential
business opportunities, outlining key resource requirements and timelines, including pricing and positioning.
 Partnered with software and architectural teams to understand scalability and constraints of security
software, managing disaster recovery and business continuity planning.
 Proposed and presented technology system solutions to identify threats, vulnerabilities and countermeasures
to security and proprietary information, gaining buy in from key stakeholders for implementation.
 Oversaw disaster recovery related processes and business continuity planning, ensuring procedures were in
place to identify threats, vulnerabilities and countermeasures were in place to counter security.
 Built and developed the networking and procurement teams, including hiring, training, mentoring and
monitoring staff performance to effectively adhere to company’s “best practice” initiatives.
 Served as the business’ lead strategist with overall responsibility for the long-range direction and goals of
technological planning and development.
 Collaborated with technical teams and key decision makers in the development and evolution of technical
standards, guidelines, IT roadmaps, usability and scalability.
Derek K. Wilson Resume, Page 2

Technical Support Coordinator 12/2005 to 2/2007

 Oversaw and supported a team of advanced technicians across multiple sites responsible for software
components of electrical, electro-mechanical and mechanical CNC machines.
 Integral member of the selection of call-tracking software to main customer records, conducting needs
assessments and financial feasibility analysis to obtain approval of system implementation.
 Developed and implemented plans to leverage IT resources to make key business functions more efficient,
collaborating with project teams, integration and technical support.
 Mentored and trained team members and management on organizational objectives and “mission critical”
projects, ensuring customer and organizational satisfaction was attained.
 Managed projects with a diverse group of competencies and cultures, working with global teams on
methods of communication to ensure project updates are in place to meet strict deadlines.
 Performed capacity planning and team allocation in a project management capacity, maintaining master
scheduled to support technician calls.
 Implemented solutions and cross-trained support teams on numerous projects to reduce turnaround times,
recommending solutions and validating results.
 Directed and optimized project design, user experience, integration, quality assurance and deployment of
new and existing processes, recommending appropriate changes to streamline processes.
 Initiated and managed project to replace existing business systems software including requirements
gathering, vendor selection, RFP generation and review and software acceptance and implementation.

Technical Support Coordinator 12/2005 to 2/2007

 Utilized internal software in response to customer requests, providing hands-on support for CNC machines
and equipment at client sites.
 Provided 24 hour troubleshooting and technical support, accommodating multiple departments and
coordinating action plans to ensure internal systems remained functional and operational.
 Travelled extensively, both domestically and internationally, supporting client sites and developing
partnerships with key IT directors and managers.
 Trained and directed new and existing support analysts on policies and standards, ensuring proper
documentation and training was in place for all procedures.
 Partnered with project leads and direct reports on team communication initiatives, implementing effective
measures to improve customer relationships.
 Conducted round table meetings with key internal and external decision makers to develop strategic
objectives and ensure attainment of company initiatives.

Technical Skills
 Software: MSSQL 2000/2005, C, C++, J2EE, LAMP (Linux, Apache, MySQL, PHP), HTML, MS Active
Directory, MS Office, MS Project 2007, MS Project Server 2007, McAfee, Norton Antivirus,
Made2Manage (M2M ERP), DocuWare (DMS), Desktop Authority – ScriptLogic.
 Hardware: Extensive experience diagnosing and repairing desktop and laptop computers, 3com phone
system, Barracuda Spam system, WatchGuard Firewall system, Expert CNC Machines repair and
troubleshooting, Servo controls, Analog/Digital circuits, 8051 based microcontroller.
 Operating Systems: MS Server 2000/2003, Windows VISTA/XP/NT/2000, Redhat Linux, Fedora Core,
Ubuntu Linux.
 Networking: TCP/IP, Router/Switch installation and configuration, DHCP, NAT, DNS, SMTP/POP, WINS,
DSL modems, wireless access points, wireless NICs, CAT 5 and CAT 6 cabling.

Education
Masters Degree in Project Management – Keller School of Management (2008)
Bachelors of Sciences in Computer Engineering Technology – DeVry University (2004)
PMP Certification – Project Management Institute (Scheduled Enrollment June 2009)
Fluent in written and oral English, Hindi, and Gujarati