Caitlin Laffan

1374 Everglades Drive Oshawa ON, L1K 1J8 | 9057255905 | caitlaffan@gmail.com

Objective
Seeking a position that will benefit from my sales experience, positive interaction skills, and excellent
customer-service experience in a challenging environment

Education
ONTARIO SECONDARY SCHOOL DIPLOMA | JUNE 29TH 2016 | MAXWELL HEIGHTS S.S
ONTARIO COLLEGE DIPLOMA | 2018 | DURHAM COLLEGE (WHITBY CAMPUS)
Office Administration: Health Services
Related coursework: Currently in second semester

Skills & Abilities

CASH HANDLING
Have cash handling experience
Ability to communicate information effectively
Excellent customer service experience

SALES
Outstanding retail sales experience
Admirable attention to detail within engaging with customers needs
Proactively able to engage with customers, reads cues and respond successfully

COMMUNICATION
Ability to communicate information effectively
Excellent oral and written communication skills
Adequately able to work independently or within a team

CERTIFICATES
First Aid/CPR/AED Certified
Ontario Secondary School Diploma

Experience
SEASONAL SALES ASSOCIATE | VICTORIAS SECRET | NOVEMBER 2016-JANUARY 2017
Keeping an awareness of, and building personal capability in, loss prevention
Taking initiative to recover and replenish merchandise, so it is available to sell
Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing
procedures
CASHIER | WALMART SUPERCENTRE | SEPTEMBER 2016-OCTOBER 2016
Taking money, checks, electronic payments, and coupons from the customer and giving back the
correct change
Being responsible for accuracy of a till & keeping the cash register/area safe, tidy and clean
Delivering an exceptional cashier service through excellent customer servicing, sales and transactional
processing
Properly bagging purchased items in store bought bags, or customers personal bags

CASHIER | BETH & CHRISS NO FRILLS | DECEMBER 2015 - MAR 2016

Taking money, checks, electronic payments, and coupons from the customer and giving back the
correct change
Responsible for accurateness of till & keeping the cash register/area safe, tidy and clean
Bringing an extraordinary cashier service through admirable customer servicing, sales and
transactional processing

CO-OP & VOLUNTEER | ROGERS TV | JUL 2015 TO AUG 2015- JAN 2016 TO JUN 2016
|FLOOR DIRECTOR|

Considered Directors right-hand person on the studio floor and is responsible for making sure the set
is ready to go for both the studio crew, and the talent
Making sure sound checks, mic checks are done & making the talent feel comfortable
Gives time and specialty cues to the talent and assists with post-production tear down and equipment
storage

|INTERNET RESEARCH|
In charge of researching popular trends, businesses, and any special events to create segments for the
Daytime show every morning
In charge of setting up the studio as planned for the day, as well as tear down after the show.
Welcome guests to the studio, sign them in, and make them feel comfortable before going on set
Keeping reception, studio, and green room tidy and organized.

NEWSPAPER CARRIER | OSHAWA THIS WEEK | APRIL 2013- FEBRUARY 2015

Prepared and inserted all flyers for specific days of the week into the paper
Bundled & Delivered newspapers in all weather conditions Wednesday- Friday by 6 p.m.
In charge of going door-to-door every three weeks to collect the $6.00 payment for prep and delivery
Connect with customers by engaging in conversation during delivery or collection.

Page 2