Professional Documents
Culture Documents
Self-Study Workbook
Introduction to Data Collection Tool (DCT)
Course LC67-A
GU00-0000-00
Siemens lnternal Use Only
Internal Use Only
Table of Contents
About This Course vlt
WhatYou'llDo ... vii
CourseRequirements . . . . . vii
How To Take This Course viii
What to Read . ix
Using This Workbook 1X
Getting Help. . X
UpdatedDocumentation. . . . X
Answers l-23
Groups
Activity 8. Setting-Up 8-1
WhatYou'11Do".. 8-i
What to Read. . 8-1
Activity: Setting-Up an Attendant Group . 8-2
Activity; Setting-Up Software Groups. 8-4
Setting-Up a Hunt Group . 8-4
Setting-Up a Connect Group. 8-5
Answers. 9-12
AppendixA.... A-1
Report Course Completion A-2
Course Evaluation A-2
Table of Contents v
Revisim 2.0 6/4/97 Copyright owned by SienEDs Business CmuDication Systems, Inc. Altentim or duplicatim by lrmissioo or li@Ds.
Internal Use Only
What You'll Do
The Data Collection Tool (DCT) is one of several applications that is part of the
Customer Requirements and Fulfillment Tool (CRAFT) suite. It is a Windows-based
application used for entering and configuring customer data for Release 9006 phone
systems. There is usually a lot of information to enter into a DCT file, that is why DCT
accepts imported data along with your typed entries. When you have finished entering
customer data and configuring your DCT file, you canuse the Validate feature to check
your file for conflicts or changes that need to be made.
This course , LC67 , will guide you through data entry and system configuration using
the DCT application on your laptop or workstation PC. You will:
. Access the DCT application.
. Enter and configure customer data in DCT.
. Import a CONDA (Configuration Data) file into DCT.
. Validate your DCT flle.
An advanced course, LC67B, is to be taken after you have finished T897. The
advanced course covers ACD, PhoneMail, data, networking, and perfbrming upgrades
and MAC using the DCT system.
Course Requirements
This course is designed for Installation Specialists (ISs) and Independent Distributors
that need to enter system configuration information for a customer's telephone system
purchase. That system configuration might include standard customer feature
infbrmation such as a station location number; customer name, number, and address;
the division of a station user; and prewire locations.
Prerequisites
You must complete the following training before taking this course:
. Windows training.
. LC81 - Touring the CRAFT Landscape, an (computer-based training) overview of
all CRAFT applications and processes.
. LC82 - Getting Startedwith CRAFT Applications, a (computer-based training)
preview of each CRAFT application using tool simulation"
" TE42 - 9751CBX Release 9006i Soflware Management, wrdlor
. TE96 - 9757 CBX Release 9006i Installation, Configuration, and Maintenance.
Karen toprovide . IJse File Manager to copy the boots. kon file into c: \dct54\cdb\conda
SHM statement direCtOry.
You must connect to the Siemens WAN either directly or using a ROAM Dial-In
connection. ROAM Dial-In is an application provided by Siemens that enables remote
dial-up access to the Distributor CRAFT NT server.
Do you prefer learning through hands-on activities? Do you prefer reading the DCT
reference manual first and then working on activities? Flexibility has been designed
into this course so that you can begin reading or working on activities. It is
recommended that new employees read the DCT ref-erence manual before working
through the activities. Experienced learners can start with the hands-on activities and
refer to the chapters as needed.
Use these time estimation tables to help plan your training. The time estimates are
approximations and will vary among individuals based on their experience and
knowledge.
Note: Allow time to take the prerequisites (listed on the previous page) if
necessary"
What to Read
The DCT Reference Manual is an in-depth publication about the DCT
application. Each chapter is task-focused with a section that explains concepts
and processes used during system configuration. It also has step-by-step
procedures to guide you through each task. Use the review at the end of each
chapter to check your comprehension" The reference manual is organized into
IJsing theDCT the eleven chapters listed below.
Reference Manuat
. Chapter 1 - Understanding DCT
. Chapter 2 - Installing and Managing DCT
. Chapter 3 - Using DCT Windows
. Chapter 4 - Using DCT
. Chapter 5 - Stirting a New Configuration
. Chapter 6 - Conliguring Stations
. Chapter 7 - Configuring Trunks and Routing
. Chapter 8 - Configuring Attendant Groups and Software Groups
. Chapter 9 - Configuring ACD
. Chapter 10 - Validating and Finalizing the Conflguration
. Chapter 11 - Generating Reports
Each activity lists "What You'llDo" in thepractice exercise and "Wrat to Read" in the
user guide chapters. "Steps" summarizes the tasks you perfbrm and "Scenario" gives
you a situation that waffants your activities. The "Activity" section lists customer
information and requirements to use when completing the configuration.
Text Conventions
. Information that you select or entel is in bold type.
. IJse default entries if nothing is specified for a field.
. Messages that DCT displays on the screen arc in italics.
. Filenames emd directory paths are typed like this: example " rqt
For more infbrmation about CRAFT training requirements, use Netscape to access
RouteOne. Go to the Education homepage and select the CRAFT Training page.
http : / / routeone . ro1m. com/hrl educate / tool s / craf t
The End-of-Course test for DCT is available on the CRAFT Training page.
You must complete LC81 and LC82 before you can register for LC67A.
Getting Help
If you have questions about DCT when you are working on the activities, use the
following resources for assistance:
. DCT Help to search lbr information or procedures.
. The index in your reference manual to flnd answers to your questions.
. Process maps for the new install, MAC and upgrade processes located in Quality
Systern documents under RouteOne.
. If you have problems with the application or network, or cannot find zmswers to
your questions, thgn call the National Support Center (NSC).
Updated Documentation
You can find the most recent version of all Field Tools release notes, training, user
guides, and helpful tips on RouteOne, at this location on RouteOne"
Activity 1
Understanding DCT
Data Collection Tool (DCT) is a computer application that is used to collect and
configure information for a customer system file. DCT can be used off-line on a PC or
laptop. Part of the data used by DCT is imported from a Configuration Data (CONDA)
file. CONDA file data and manually entered data is validated or checked by DCT.
Validation creates a list of corrections to be made. After you make corrections to your
DCT system file you can electronically send your output to the Reference Center. The
Reference Center is a Siemens organization that receives DCT output and provides
loadable software with the customer's configuration--basically it is a departrnent that
does database generation.
One great advantage of using DCT is that it gives you the freedom to enter and save
data as you collect it. There is no particular order in which you must enter data. The
application offers you the ability to customize defaults and templates. Three types of
validation enable you to rest assured that the information in your DCT file is correct.
DCT gives you the advantage of automatic and manual port assignments. A wide
variety of reports are available to you, including tnstallation Change Order (ICO)
reports" Finally, DCT enables you to customize and print telephone faceplates.
Your DCT database includes CONDA file information and can include Call Center
Management System (CCMS) server information if you have Automatic Call
Distribution (ACD).
This workbook provides you wittr hands-on experience using DCT. Throughout this
workbook we will irse scenarios based upon a fictitious customer called Boots-R-Us.
These scenarios will help you to understand why you perform certain activities in DCT"
What You'll Do
During this activity, you will:
. Confirm that the DCT application is installed
. Access DCT
What to Read
This activity uses concepts and procedures from these chapters:
Chapter 1 - Understanding DCT
Chapter 2 - Installing and Managing DCT
Data Collection Tool
Reference Manual Chapter 3 - Using DCT Windows
Chapter4-UsingDCT
Help topic references are at the beginning of each activity.
If DCT is not installed, refer to "Installing and Managing DCT" in Chapter 2 of the
Data Collection Tools rcference manual. If necessary, follow the directions written
there to install DCT.
DCT can be distributed on 3.5 inch, high-density diskettes via the Siemens network,
and is installed on a Windows system. Before installing DCT ensure that you have
enough hard disk space to load the DCT application. DCT requires 25 MB to load,
plus 5 MB to open a database. The total minimum requirement is 30 MB. DCT cannot
be installed unless sufficient hard disk space is available.
You must keep DCT 63 for release 9006"3 Moves, Adds, and Changes (MAC)"
Install DCT64 for Hicom 300E v6.4. When you install new versions of DCT54. the
existing release 3, DCT63 apptrications will be overwritten.
Your existing customer databases will not change when you install a new version of
DCT on your PC. However, you cannot open arelease 2 database into the new version
of DCT64. A dialog box appears that asks you to choose another database.
Always read the "Read Me" notice that accompanies anew release of DCT and any
SMR releases.
You can access the DCT application from your Windows95 desktop. The application
is stored in the default directory c: \dct64. Your system files will be stored in the
c: \dctbase directory.
Refer to "Installing and Starting DCT" in Chapter 2 of tlrre Data Collection Tools
reference manual. Follow the step-by-step directions below to access the DCT
application.
Accessing DCT
3. Choose Shortcut from the cascading menu. (The Create Shortcut window appears.)
6. Click Finish. (The oct . exe shortcut icon appears on the desktop.)
7" Double-click the Window Control menu box (in the upper-right corner of each
open window to close each of the windows on the desktop).
8. Double-click the dct. exe icon (to open the DCT application. In a moment the
DCT application is open, but there are no DCT feature windows currenfly open.)
2. Choose Programs.
3. Click CRAFT.
4. Choose Data Collection Tool Rel 6.4. (In a moment the DCT application is open.)
Note: You can also access DCT by clicking the Start menu, choosing Run, typing
c: \dct64\dct. exe, and pressing Enter.
Exiting DCT
You can exit the DCT application by doing the following:
1. Choose System, Exit from the menu.
Note: You can also exit the application by double-clicking on the Application
Control menu box.
Review
Refer to the DCT Reference Manual and the activity to answer these questions. The
answers are on the page following this review.
1. The Data Collection Tool (DCT) application i
a. used to configure customer data
b. used to create a file to send to the Reference Center
3. True/ False. When installing DCT, any previously installed DCT application-
version 3 is overwritten.
4. TruelFalse" You can have more than one version of DCT installed on your FC.
5. True/ False. Existing customer databases change when you install a new version of
DCT on your PC"
Answers
1. d. All of the above
2. False
3. True
4. True
5. False
6" d. Both A and B
7. dctbase
8. dct64
Activity 2
Entering Data
Scenario: The western boot distributer, Boots-R-Us, met with Siemens and discussed
what was needed to complete their telephone system. The company headquarters is in
Texas. They have purchased a 9006 Model 30EX telecommunications system.
Now, it is your job as Installation Specialist (IS) to meet with a representative lrom
Boots-R-Us and enter information in DCT that will configure their 9006 Model 30EX
telecommunication system. The Boots-R-Us telecommunications system has all the
components shown in the illustration below. You will configure their system by
entering the following information in DCT.
. The Boots-R-Us Company headquarters will have four digit extension numbers thal
always begin with number 2.For example,2229.
. They will have one Attendant Console (ATC) that will receive and route calls.
. Their trunking will include: four CO trunks that function both ways, six outgoing
WATS trunks, six incoming DID trunks, and one DISA trunk.
What You'll Do
During this activity, you will:
.
@ .
Create a new system file
Enter customer information
. Import a CONDA File
What to Read
This activity uses concepts and procedures from this chapter:
Chapter 5 - Starting a New Configuration
Help topic references are at the beginning of each activity.
Data Collection Tool
Reference Manua!
Help topic reference: "System Menu," click on New... and read "New Option""
1. Click the New System button on the top-left side of the toolbar.
(The Create New System dialog box appears.)
3. Click OK. (A dialog box appears stating that the DCT application is working. The
filename, Boots, is appended to the words "DCT Application" in the Title Bar. The
Customer Information window appears.)
Note: You will usually have to use the mouse pointer to click OK in the DCT
application. The DCT application does not consistently fbllow the Windows
axiom where pressing the Enter key is the same as clicking OK.
Data provided by
the CONDA fiie
Note: The CONDA file provides data for the fields at the bottom of the Customer
Information window. The status of the CONDA reflects whether you have
a pre-logged, logged, or booked CONDA.
4. Click Done. (The data you entered into the window is saved.)
Note: Pressing Alt+D is the same as choosing Done with your mouse pointer. An
undedined letter in a command or on a button name means that you can
press the Alt key plus the underlined letter's key to activate the command or
button.
Clicking the Cancel button closes a window without saving changes.
Help topic reference: "CONDA File," and "File trmport Dialog Box."
Follow the step-by-step instructions below to save your CONDA file in the
CONDA directory.
1. Click the Minimize button lffi (b minimize the DCT application window).
2. Access boots . kon, the CONDA file. (The CONDA file is installed via SMS in the
c : \dct64\reI900 e . a directory.)
7. Click the DCT application icon in the taskbar (to maximize DCT).
2. Choose Import Files from the cascading menu. (The Import Files dialog box
appears.)
3. Select the drive and directory in which your CONDA file resides. (The path is
c: \dct64\cdb\conda.)
4. Select CONDA Files (*.kon) fiom the List Import Files of Type list box (if
necessary.)
2. Yiew the tlottom portion of the Customer Information window. (The System
Type, Config Name, Status, Version #, and Quote ID fields are now filled.)
Copying and Pasting the Quote lD into the System Number Field
A newly installed system does not have a system number established. The system
number is required during global validation. In the System Number field, copy the
Quote ID number that the CONDA provided.
3. Click in the System Number field (to position your insertion point).
Review
Refer to the DCT Reference Manual and the activity to answer these questions. The
answers are on the page following this review.
1. The CONDA file provides data to fields in the window, under the
Features menu.
e. Customer Information
f. Purchased Features
g. System Capacity
h. All of the above
2. You can advance from field to field within the same window by
a. pressing Tab
b. clicking in the next field
c. pressing Enter
d. All of the above
3. Where will you get data for the System Type, Version #, and Quote ID fields?
5. True/False. You can have more than one system file open simultaneously.
b" Done
c. Cancel
d. oK
9. CONDA is an acronym foq
a. Call-Out Network Device Activation
b. Conflguration Data
c. Computer Operation Data Account
d. Configured On/Off Dialing
Answers
1. d. All of the above
2. d. All of the above
6. 8 characters
7. True
8. b. Done
9. b. Configuration Data