Aaron L.

Rogers
11011 Harts Rd Apt. #1008 Jacksonville Fl, 32218
Home: (904)-304-7008 E-mail: brain-stormer@live.com

Summary of Qualifications:
Results-driven, customer-centered manager with 10+ years of experience in store
management and supervisory positions. Verifiable talent for maintaining profitable
retail operations, with success in capitalizing on growth opportunities, implementing
promotion/marketing strategies, and upholding fiscal integrity. Articulate
communicator and effective trainer skilled in achieving employee buy-in on
organizational goals. Respected, trusted manager who upholds the highest ethical
standards. Core skills include:

 Customer  Performance  Buyer Behavior/ Awareness

Management Management  Visual
 Inventory Control/  Loss Merchandise
Shrinkage Prevention/Security Displays
 Customer  In-Store  Specialty Retail
Service/Loyalty Promotions Operations
 Staff Training &  Training Program  Profit-and-Loss
Mentoring Design Management

Professional Experience

Assistant Manager
ABC Fine Wine and Spirits, Jacksonville, FL August
2007- May 2010

 Successfully managed a wine and spirits retail store, increasing sales by 40

percent through quality product selection, exceptional service, and customer
value.
 Maintained expenses below budget through accurate planning, waste reduction,
purchasing, and cost-effective operating procedures.
 Hire, train, mentor and evaluate employees, handle employee relations and HR
issues. Complete weekly financial, operational, and sales reports.
 Experienced in cost management, sales, budget development, staffing, and cost
control.
 Provided managerial support for the store such as answering telephones,
assisting customers, shelf stocking, and managing the cash register.
 Develop and monitor shift schedules to ensure accurate store coverage.
 Adept at communicating effectively with customers, vendors, and staff.
 Create just-in-time inventory control systems to guarantee timely purchasing
and reduce waste.
 Motivate employees to perform to their maximum potential.

Shift Manager
KFC, Jacksonville, FL June 2002 –
October 2007
 Aaron L. Rogers
11011 Harts Rd Apt. #1008 Jacksonville Fl, 32218
Home: (904)-304-7008 E-mail: brain-stormer@live.com

 Opened and/or closed the store as required. Performed all safety and security
tasks, i.e., alarms, two-person rule, as required to open and close the store.
 Coach, counsel and direct Team Members. Lead the team in the execution of
KFC standards through the Building Blocks to create an excellent customer
experience. Provide performance feedback to Team Members.
 Lead and manage shifts while acting as manager in charge of store. Deploy
Team Members as required to meet business demands and make necessary
staffing decisions.
 Ensure proper financial accountability during each shift. Hand off shift to next
manager in charge or ensure the store is closed properly for next day's opening
manager.
 Perform all cash handling requirements of a manager in charge including close-
outs, safe accountability and cash drops. Conduct inventories and process orders
as required.
 Communicate clearly, concisely and accurately in order to ensure effective shift
operations.
 Follow all food safety, cash handling and operations procedures and policies.
 Coordinate and participate off site program customer visits and deliveries.
 Responsible for maintaining shift operations excellence.
 Train and on-board new Team Members on both front- and back-of-house
procedures.
 Participate in the interviewing and hiring process for new team members.
 Ensure that the store appearance and cleanliness are to KFC's standards.
 Demonstrate exceptional shift leadership behaviors.
 Communicate all shift issues, concerns and needs to the store General Manager.
 Educate and engage the community and store customers on all of KFC's
products and services.
 Demonstrate an excellent level of customer service.
 Maintain exceptional customer service metric
score.

Education and Certifications

Certified Food Safety Manager, 2005 Ribault High School

Certified Food Safety Manager, 2009 Graduate: 2004
Honors 3.2

Trainings

 Introduction to Wine  Shoplifting & Robbery Seminar

 Spirits & Cordials
 Guest Service Class
 New Employee Orientation
 Prevent Sexual Harassment
 Shoplifting Prevention
 Guest Service Class
 Communication For Managers
 First Principles Food Service
 Cigar Basics
 Guest Service Class 2
 Aaron L. Rogers
11011 Harts Rd Apt. #1008 Jacksonville Fl, 32218
Home: (904)-304-7008 E-mail: brain-stormer@live.com

 Preventing Sexual Harassment for  Selling is Service

Managers