KRISTINA ENDRES

Therese-Giehse-Allee 21 81739 Munich, Bavaria , Germany

Mobile +49 176 / 20349451 Kristina.m.endres@gmail.de

CURRENT STATUS
International Public Relations professional continually learning new languages, traveling, and studying
world affairs / current events to enrich communication, cultural awareness, and connectivity.
Flexible Teamplayer, able to motivate and lead a team in order to reach sales targets and to improve
workflow.
Logical problem solver resolving complex issues with critical thinking, holistic view, practical approach,
and integrity to complete solution.

PROFESSIONAL EXPERIENCE

2014-present, ESL EDUCATION GROUP,

OFFICE MANAGER ESL MUNICH, Munich, Bavaria, Germany
Direct Munich Office with 3 employees, organises daily routine
Responsible for Marketing strategies of South Germany (Fairs, Conferences, Events, Networking, Print &
Public Advertising).
Customer Service and Interviews, (direct and indirect via phone, email or at our office), including advising
clients regarding their study and travel plans,
Creating leads via Social Media (Facebook, Twitter, Instagram, Xing) and reaching sales targets,
Team Motivation and Team Building by regular training sessions and trainings (also orientation training
for new staff).

2010-2014 ESL EDUCATION GROUP

LANGUAGE TRAVEL CONSULTANT ESL MUNICH, Munich, Bavaria, Germany
Customer Services: handling requests and complaints, planning language travel abroad,
Logistic Management (Stock coordination and distribution for all 5 German offices)
Planning and promoting national fairs and conferences

2007-2010 ACCOR HOTELS

HOTEL EMPLOYEE RECEPTION & ACCOUNTING,
Mercure Munich Olympic Park, Munich, Bavaria, Germany
Efficiant and friendly Customer Services, Check In, Check Out, Complaint Management,
Responsible for Invoice payment, monthly statement, cashbox check within the Accounting department.

2006-2007 ACCOR HOTELS

HOTEL EMPLOYEE RECEPTION & ACCOUNTING,
Mercure Stuttgart-Sindelfingen Messe, Sindelfingen, Baden Wuerttemberg, Germany
Customer Services, Check In, Check Out, Complaint Management,
Responsible for Invoice payment, monthly statement, by sending and working with a monthly balance
sheet petty cashbox check within the Accounting department.

Resume
Areas of expertise:

Office Management Public Relations

Coordination Scheduling Networking Collaboration Public Events
Multinational Training Events Customer Services
Information Database MS Office ECDL Apple OS
Native German Fluent English Basic French, Elemental Spanish

LANGUAGE EDUCATION

Advanced English Course (2016)

Brooklyn School of Languages, New York Brooklyn

CAE Exam Course (2008)

Basil Patterson Edinburgh, Edinburgh, Scotland

Upper Intermediate English Courses (2000-2003)

LAL IELS Language School Malta, Sliema, Malta

ADDITIONAL HISTORY & PROFESSIONAL DEVELOPMENT (details on request)

Fitness Trainer B-License 2016

IHK Evening University CourseMunich, Bavaria, Germany 2012-2013
(graded in Bachelor in Tourism Business Administration)
Hotel management Traineeship 2003 - 2006
Secondary School (A-Levels) 1994 - 2003
Primary School 1989 - 1994

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