What is ISO ?

The International Organization for Standardization known as ISO, is an international

standard-setting body composed of representatives from various national
standards organizations. Founded on February 23, 1947, the organization promotes
worldwide proprietary, industrial and commercial standards. It is headquartered in
Geneva, Switzerland. It is a federation of national standard bodies of 143 countries.

Large organizations, or ones with complicated processes, could not function well
without management systems.Companies in such fields as aerospace, automobiles,
defence, or health care devices have been operating management systems for
years.The ISOmanagement system standards now make these successful practices
available for all organizations.

WHY WE NEED ISO?

ISO Standard Certification is a proof that your company is responsibly operating in

line with the industry best practices and management systems. ISO Certification
that help you build credibility in the eyes of stakeholders, employees, managerial
committees, and foreign trade personnel. It also aims to reinforce the promise of
dedication, hard work, quality,and efficiency in front of your potential customers.

ISO standards makes modern life easier offering solutions for problems common to
people worldwide. ISO standards:

ensure that products suits their purpose;

enhance the safety of products and services;
set the foundation for improvement of products and services quality;
facilitate trade between countries and remove technical obstacles to
trade;
reflect current state of science and technology and represent guidelines
to developing countries towards world market;
enable more efficient use of resources in production process;
contribute to protection of health and environment

Types of ISO

Iso 9000: Quality refers to all those features of a product (or service) which are
required by the customer. Quality management means what the organization
does to
ensure that its products or services satisfy the customer's quality requirements
and
comply with any regulations applicable to those products or services. ISO 9001
gives the requirements for what the organization must do to manage processes
affecting quality of its products and services. ISO 9001 is the standard that
gives the requirements for a quality management system. ISO 9001:2015 is the
latest, improved version. It is the only standard in the ISO 9000 family that can
be used for certification.
Reinforcing its commitment to high levels of quality, best-in-class service
management and robust information security practices, TCS attained a number
of milestones during the years. Tata Consultancy Services (TCS) has been
certified with AS 9100: Rev B for design and development of airframe
structures, the first Indian company to gain this certification. Constant
innovation is important for business sustainability, ensuring as it does, the
continued relevancy of the Company to its customers needs. TCS investments
in innovation go into four main areas: (i) Core R&D, (ii) Staying abreast with
technological developments, (iii) Innovation labs to find IT solutions to
customers business problems and (iv) New service offerings that leverage new
business models. All these techniques help TCS get maximum output from
minimum input of resources. The resultant being high quality of product and
servoces are made available.

ISO 14000 : is for environmental management. This means what the

organization does to: minimize harmful effects on the environment caused by
its activities, to conform to applicable regulatory requirements, and to achieve
continual improvement of its environmental performance. ISO 14001 gives the
requirements for what the organization must do to manage processes
affecting the impact of its activities on the environment.

TCS has been reporting its environment performance as per Global Reporting
Index since 2006.
TCS dedicated Health Safety and Environment (HSE) team originated in 2006
and strength of the team has increased multifold today. This clearly
demonstrates the aggressive drive and continuous acceptance of our HSE
initiatives across its more than one lakh employees. TCSs top environmental
objectives are:
To minimize consumption of resources like power and water and prevent
pollution
To comply with all applicable legal and other requirements
To demonstrate continual improvement

Being a one lakh employee driven organization; TCS realized that creating
environment awareness would help us achieve a larger goal by enabling reaching
one lakh families. The collective result/influence would do great for the society at
large and our organization in specific. TCS drives major continuous awareness
drives across various levels/ geographies of the organization.
Environmental awareness is carried out through:
Web Based Trainings
Internal Health Safety & Environment website
TCS developed an individual Eco footprint calculator tool on its
internal
portal for all employees
TCS developed an individual Carbon Footprint Calculator tool on its
internal
portal for all employees
Environment awareness in floor meetings/ town halls etc.
 Environment week celebrations, environment group at various
centers etc.
Water is considered as a scarce resource and utilized with utmost efficiency.
Water
consumption has reduced by approx 8% per person in 2007-08.
Paper consumption has demonstrated a declining trend by approximately 28% in
2007-
08. Printer cartridge consumption has decreased by approximately 67 % in
2007-08.

PCMM

PCMM was developed by the Software Engineering Institute of the Carnegie

Mellon University in Pittsburg, USA and published in a book form in 1991 . PCMM
is a roadmap for implementing human resource practices that continually
improve the capability of an organizations human resources.
Initial maturity level: At this level, organizations have ad hoc and
inconsistent workforce practices and have difficulty in retaining talented
individuals. The workforce practices in some areas are not defined while in
other areas it has not trained individuals to perform the practices that exist.

Level 2 - Managed level: At this level the managers attention is focused on

unit level issues such as staffing, coordinating commitments, providing
resources, managing performance, developing skills, and making compensation
decisions. It builds foundation of workforce practices within each unit that
provides the bedrock on which more sophisticated workforce practices can be
implemented at higher levels of maturity.

Level 3 - Defined level: The main objective at this level is to gain competitive
advantage from developing the various competencies that must be combined in
its workforce to accomplish its business activities. These workforce
competencies become critical enablers of business strategy.

Level 4 - Predictable level: At this level, the organization manages and

exploits the capability created by its framework of workforce competencies. The
organization is able to predict its capability for performing work because it can
quantify the capability of its workforce and of the competency-based processes
they use in performing their assignments.

Level 5 - Optimizing level: At this level, the entire organization is focused on

continual improvement. These improvements are made to the capability of
individuals and workgroups, to the performance of competency-based
processes, and to workforce practices and activities. Level 5 organizations treat
change management as an ordinary business process to be performed in an
orderly way on a regular basis.

Tata Consultancy Services (TCS) has become the worlds first organization to
achieve an integrated Enterprise wide Maturity Level 5 on the People CMM
 by Carnegie Mellon University's Software Engineering Institute (SEI). PCMM is
asking to SEI's capability maturity model, which today is one of the most sought
after quality certifications. Most top-notch Indian software companies are
believed to be working towards attaining PCMM certification.
TCS confirmed that two of its centres have got the PCMM level 4 (version 2)
certification. While Gurgaon and Noida centres have already been assessed,
and Chennai and Calcutta are next in the row.
Level 5 practices provide a better input to the organizations management for
taking strategic people practices related decisions, pro-actively manage the
capability of the organization thereby helping the organization improve the
performance of its projects and deliver timely and best-in- Class solutions to its
clients located globally.