30 TOPDESK MAGAZINE - MARCH 2017
tips + tricks
Do you have a (support) question?
Check the knowledge items on the Extranet
The knowledge base on TOPdesk Extranet has lots of
knowledge items about the frequent topics. In fact, we add
new items every day. Here you can find answers to:
technical questions
functional questions
set-up questions
You can also find information about:
known errors
bugs
workarounds
Now you can quickly and easily find answers to a large part
of your questions. Cant find what youre looking for? Then
register an incident directly via the Extranet.
www.topdesk.com
Adjusted design for branches or Self-Service
Portal customers
From now on you can adjust the Self-Service Portals look and
feel to match your customers or branches identity. Persons
logging into the Self-Service Portal will see a familiar design.
This lets you create a personalized look and feel for each
customer, and make it recognizable for users.
Heres how you create the designs using the Self-Service Portal
designer:
1. Go to Modules > Self-Service Portal > Self-Service Portal
designer.
2. Under Designs for the Self-Service Portal you can create or
rename a design, and set up a default design.
3. Under Adjust to you select the branch or customer for
whom you want to make the design available.
4. Adjust the design under Logo and Search and save.
When users log into the Self-Service Portal, theyll now see the
design that you set up for their branch or organization.