A

PROJECT REPORT

ON

Advanced Help Desk Automation

Submitted to JAWAHARLAL TECHNOLOGICAL UNIVERSITY for the partial
fulfillment of the Requirement for the Award of Degree for

MASTER OF COMPUTER APPLICATIONS

SUBMITTED BY

K. Pruthvi Kumar Reddy

( Ht. No: 07N21F0027 )

NETAJI INSTITUTE OF ENGINEERING AND TECHNOLOGY

Toopranpet, Choutuppal, Nalgonda

(Affiliated to Jawaharlal Technological University, Approved by AICTE
&Govt. of A.P)

JUNE-2010.
 Netaji Institute of Engineering
and Technology
(Affiliated to Jawaharlal Technological University,
Approved by AICTE &Govt. of A.P)

DEPARTMENT OF COMPUTER SCIENCE

CERTIFICATE

This is to certify that the project entitled ADVANCED

HELP DESK AUTOMATION is the bonafide work of K.PRUTHVI
KUMAR REDDY bearing the H.T.No 07N21F0027 submitted to
Jawaharlal Technological University in partial fulfillment of the
requirements for the award of degree of MASTER OF COMPUTER
APPLICATIONS during the year 2009-2010.

The results embodied in this dissertation have not been

submitted to any other university of institute for the award of any
degree of diploma.

Principal External Lecturer-In-charge

 ACKNOWLEDGEMENT

The successful completion of any task would be incomplete

without mentioning all those people who made it possible, the constant and

encouragement, crowns the efforts with success.

I wish many thanks to Mrs. Parvath Reddy, Director, Netaji

Institute of Engineering and Technology, Chouttuppal for providing guidance

through out the course

I wish many thanks to Mrs. E.L.Nagesh, Principle, Netaji

Institute of Engineering and Technology, Chouttuppal for providing guidance

through out the course

I express my thanks to Mrs. Shekar, M.C.A. Head of Department

of Computer Science for his grate encouragement and support.

I am thanking full to my project coordinator Mrs.Ashwini and

Project Guide Mr.Mohd.Taqiuddin. For this constant motivation and valuable

help through the project work from i2labs software solutions.

I am indebted to my well wishers and friends who encouraged

me in successful completion of the project.

 DECLARATION

I K.PRUTHVI KUMAR REDDY (07N21F0027) here by declare

that the project report entitled ADVANCED HELP DESK AUTOMATION

done by me under the guidance of Mr.Taqiuddin and Mrs.Ashwini.

I2labs Technologies Pvt.Ltd., is submitted in partial fulfillment of

the recruitments for the award of degree in master of computer applications.

Date:

Place:

K. Pruthvi Kumar Reddy

(07N21F0027)
S.No Contents Page No.

1. Project Abstract 1
2. Organization Profile 2
3. Cost Estimation 4
4. Effort Estimation 4
5. SRS 6
5.1 Introduction
5.1.1 Purpose
5.1.2 Scope
5.1.3 Definition, Acronyms and Abbreviations
5.1.4 Software Development Methodology

5.2 System Analysis 12

5.2.1 Study of the Existing system
5.2.2 Problem in Existing System
5.2.3 Proposed System
5.2.4 Requirement Specification
5.2.4.1 Functional Requirements
5.2.4.1 Non-Functional Requirements

5.3 Feasibility Study 15

5.3.1 Operational Feasibility
5.3.2 Technical Feasibility
5.3.3 Economical Feasibility

5.4 System Requirement Study 18

5.4.1 Software Requirements
5.4.2 Hardware Requirements

5.5 User Requirement Document (URD) 19

5.5.0 Data Flow Diagrams
5.5.1 Use Case Diagram
5.5.2 Look up Table
5.5.3 Use Case Documentation
5.5.4 Activity Diagram

5.6 System Design 62

5.6.1 System Feature & Sequence Diagram
5.6.2 Collaboration Diagram
5.6.3 Data Dictionary
5.6.3.1 ER Diagrams
5.6.3.2 Table Structure
5.6.4 Class Diagram
5.6.5 User Interface Design
6. Coding 99
6.1 Coding Standards & Guidelines
6.2 Technology Notes
6.2.1Front End
6.2.2Back End
6.2.3Other Tools
6.3Testing and Implementation 107
6.3.1Test Case Description
6.3.2Result Table

7. Conclusion 113

8. Future Enhancements 113

9. Bibliograph y 114