DANIELLE WAINWRIGHT

Brandon, Florida 33511

813-210.0558 (C) homesaver99@hotmail.com www.linkedin.com/in/DrDanielleWainwright

LEARNING-DEVELOPMENT MANAGER, TRAINING

Accomplished and effective Learning and Development Professional. Recognized for ability to critically analyze
training needs and then create effective, well-received training plans, programs and processes proven to maximize
employee productivity and performance. Adept at creating and implementing large corporate training initiatives,
overseeing daily operations, implementing cost-saving strategies while ensuring high-quality customer service
levels. Built successful corporate CRM (customer relationship management) training program for $8B Fortune
Company. Managed budgets in excess of $500K. Fluent in French. Reading knowledge of Spanish. Excellent Writing
Skills.
Excellent communication skills with the proven ability to use project management concepts to support the HR
function, as well as demonstrated success performing needs analysis, directing leadership training initiatives, and
establishing processes and procedures that facilitate a companys ability to increase productivity, cut costs, and
boost departmental revenue. Strong entrepreneurial spirit. Preparing PMP certification. Talent management.
Professional development. Career pathing.

Core Competencies
Human Resources Project & Program Management Learning & Development Adult Learning TheoryCurriculum
Design & Development Budgeting & SchedulingHiring & Training Team Leadership Project Management
Documentation & Metrics Cost ControlsRisk Management Quality Management Customer Relationship
Management Strategic Development Resource ManagementCompliance & Accreditation Customer Approvals
Problem Resolution Corporate Training Auditing License Insurance Agent, 2-15 Tax Preparation Experience.
Excellent Writing Skills. Author of Serenity Dance: The First Steps (October 2014)

PROFESSIONAL EXPERIENCE
Wipro Technologies/HEALTHPLAN SERVICES, Tampa, Florida 2015- Present Learning & Development Facilitator
Consult with various business units to design and deliver suitable training programs. Conduct needs analysis, design,
develop, facilitate, and evaluate training solutions for Sales, Call Center Associates, Insurance Carriers, Information
Technology division. Re-designed company onboarding program. Design standard operating procedures and
learning collaterals for training programs. Redesigned IT onboarding program, manage ongoing IT training
development project, deliver IT onboarding. Design various IT training solutions.

SAINT PETERSBURG COLLEGE, St. Petersburg, Florida 2017- Present Adjunct Professor
Develop, design and deliver French language courses to Undergraduate students. Monitor progress, design and
administer assessments.

HEALTHPLAN SERVICES, Tampa, Florida 2014-2015 Sales Insurance Agent

Contracted as a 2-15 insurance agent during open enrollment to handle incoming calls. Assisted new members
to enroll in appropriate health insurance plans that are Affordable Care Act compliant. Provided consultative
directions to existing members desiring to change plans by performing needs analysis to recommend the right
plan. Follow-up with leads to convert them to sales. Participated in various campaigns to increase sales.

CREATIVE WEALTH ENTERPRISE, Tampa, Florida 2009- 2014 Managing Director

Manage and operate independent Financial Services company. As a Certified Financial Educator, provide financial
education to private and public sectors, fortune 500 companies, small businesses and non-profit organizations. As a
series 2-15 Insurance agent, provide financial planning services, life, health, and annuities consultation and products
to individuals and small businesses.

BARRY UNIVERSITY, Tampa, Florida, 2010-2014 Adjunct Professor

Resume
 DANIELLE WAINWRIGHT Page 2 homesaver99@hotmail.com
Develop, design and deliver various courses to undergraduate and graduate professionals. Courses range from
Labor Relations, Training & Development, Diversity in the Workplace, Recruitment and selection to Human
Resources Administration.

KRONOS INCORPORATED, Tampa, Florida 2004 2009 Training Manager

Directed the development of the companys first training department, developing all processes and procedures
necessary to successfully deliver high quality training modules for clients operating in a range of industries. Analyzed
clients current programs and software in order to make changes that would increase productivity and allow each
company to meet its goals. Created new courses, trained new consultants, and established a mode of operation
proven to increase corporate revenue. Developed and led world-class educational strategy and products for internal
and external Kronos customers. Kept abreast of newest technologies to offer alternate and cost effective ways to
designed and delivered training and help systems to our customers internal and external. Researched industry
trends and searched for innovative ways to enhance educational services. Managed expenses and resource
allocations within budget. Managed a team environment. Recruited qualified resources to meet project and
workload demands. Provided coaching, mentoring and development opportunities for employees. Implemented
Continuous Improvement Projects

Highlights & Achievements:

Created a training business plan, established processes and procedures that facilitated the companys ability to
increase productivity and reduce human error, increasing departmental revenues by $100,000 in just 6
months.
Enabled clients to meet their annual operating budgets without staff reductions through the execution of
effective training and development programs, including implementing labor management software capable of
tracking staff activities at a major hospital, saving $9 million, and the administration of training programs
credited with increasing a healthcare companys productivity by as much as 32%.
ACHIEVEGLOBAL, Tampa, Florida 2003 2004 Training Product Designer
Built innovative and effective training products and programs for major clients of one of the largest knowledge and
skills providers in the world. Assessed training needs of each customer, designing individualized training programs
based on each clients unique criteria, led product teams, and developed new processes for internal product
development, ensuring all client expectations were adequately achieved.
Highlights & Achievements:
Designed and executed a 4-module professional selling skills program credited with increasing productivity for
a major client by 40%.
Generated more than $2 million in annual revenues, establishing double digit sales growth during all years of
employment while simultaneously improving customer satisfaction.

DIRECTV BROADBAND, San Jose, California 2000 2003 Senior Training Manager
Created the companys first corporate training department from scratch, writing the business plan outlining the
departments goals and hiring and training a staff of 8. Oversaw the development of training programs implemented
at 3 corporate call centers, performed needs analysis, and led leadership training initiatives. Designed metrics
capable of tracking employee performance and coordinated the delivery of customer service training for a call
center staff of more than 500 team members.
Highlights & Achievements:
Saved more than $5 million and increased employee productivity by 40% through the establishment of the
companys first corporate leadership training program implemented at 3 call centers nationwide.
Earned a Presidents Award for Outstanding Performance in recognition of the successful implementation of a
highly regarded new Customer Relationship Management system.
HEWLETT-PACKARD, Palo Alto, California 1998 2000 Learning Products Developer

Resume
 DANIELLE WAINWRIGHT Page 3 homesaver99@hotmail.com
Developed and delivered effective training programs supporting more than 30,000 employees based around the
world. Evaluated current training processes to determine performance and identified areas ripe for improvement.
Updated HR policies and software release content, authored web-based documentation, and established a central
information depository for employee content updates on a company-wide level. Designed and developed training
modules and authored web-based documentation for Management Reporting Unit application. Accountable for
design and delivery of classroom and online training in PeopleSoft HRIS to ensure responsive, quality HR services in
support of HPs 30 thousand employees. Updated content to reflect changes from 4-5 new software releases
occurring each quarter.
Portal Knowledge Management Implementation Lead
Promoted to design and implement Knowledge Repository portal providing interactive learning. Led design and
implementation of first HR knowledge management system, using iExpert. Partnered with internal customers to
assist in defining systems and business requirements. Conducted extensive system testing prior to launch.
Designed new HRIT department employee orientation. Reduced training time spent by senior management to train
new hires from 80% to 10%.
Highlights & Achievements:
Significantly increased employee productivity through the development and execution of effective employee
orientation programs, saving more than $3 million annually.
Utilized online tools such as WebEx and GoToWebinar and other tools to provide in-depth training and
development programs to employees located around the world, enabling the HR department to standardize
training programs and reduce training time.
EDUCATION
Doctor of Philosophy (Ph.D.) in French Literature; Master of Arts in Human Resources Training and Development
The Ohio State University Columbus, Ohio
Bachelor of Arts in French Literature, Florida State University Tallahassee, Florida

ADDITIONAL TRAINING AND CERTIFICATIONS

Project Management Professional (In Progress) People Management Certificate Project Management Certificate
Internet Business Specialist Presentation Skills Financial Concepts for Non-Financial Managers
TECHNICAL PROFICIENCIES
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Microsoft Project SharePoint Visio
LANGUAGES
English / French / Intermediate Spanish
PROFESSIONAL ASSOCIATIONS
PMI (Project Management Institute) ATD (Association for Talent Development) SHRM (Society for Human
Resources Management) ISPI (International Society for Performance Improvement) NAPW(National Association
of Professional Women)

Resume