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TERMINAL OPERATION MANUAL
1. INTRODUCTION
1.1 Definitions and Abbreviations
1.2 General Information and Organizations About TAV
1.2.1 General Information
1.2.1.1 Quality Management System
1.2.1.2 Service Performance Measurement and Evaluation Criteria
1.2.1.3 Passenger Satisfaction Measurement and Evaluation Studies
1.2.1.4 Planned Audit and Development Activities
1.2.1.5 Worker Health Safety and Environmental Qualifications
1.2.1.6 Human Resources Management
1.2.2 Organization
1.3 General Information on Terminals
1.4 Basic Support Systems Used in Operation
1.4.1 Map Guide (Site Management System)
1.4.2 Maximo Asset Management Project
1.4.3 Total Airport Management System (TAMS)
2. BUSINESS GUIDE INFORMATION
2.1 BUSINESS SERVICE UNITS
2.1.1 Ramp Tower Directorate
2.1.2 Bridge Services Directorate
2.1.3 Luggage Operation and Technical Services Coordinator
2.1.4 Terminal Operation Coordination
2.1.5 Coordinator of Container Allocation and Consultations
2.1.6 Coordinator of Parking and Valet Operations
2.1.7 Field Allocation Coordinator
2.1.8 TAV Fire Department
2.2 TECHNICAL SERVICE UNITS
2.2.1 Terminal Operation Center (TOM)
2.2.2 Technical Units
2.2.2.1 Electrical and Electronic Systems Coordination
2.2.2.1.1 Electricity Systems Directorate
2.2.2.1.2 Electronic Systems Department
2.2.2.2 Machinery Coordination
2.2.2.2.1 Mechanical Works Department
2.2.2.2.2 Mechanical Systems Department
2.2.2.3 Businesses and Call Center Assistant General Manager (IT)
2.2.2.4 Construction-Repair Coordinator
2.2.2.5 Architectural Office Directorate
3. SERVICE AND PASSENGER CONDITIONS THAT PROVIDE OPERATIONAL

INTEGRITY
3.1 Security Services
3.2 Passport Services
3.3 Visa Services
3.4 Kiosk Services
3.5 Customs Inspection and Preservation Services
3.6 Tax Return Services
3.7 Duty Free Services
3.8 Food and Drink Services
3.9 Health Services
3.10 PTT Services
3.11 Tourism Promotion Services
3.12 Press and Publishing Services
3.13 Banking Services
3.14 Airline and Representation-Supervision Services
3.15 Location Service Facilities Services
3.16 Ticket Sales Agency Services
3.17 Land Transport Services
3.18 Rent-a-Car Services
3.19 Baggage Service
3.20 Waste Collection and Disposal Services
3.21 Cleaning and Disinfecting Services
3.22 Landscape Services
3.23 Shopping and Other Trade
3.24 Parking Services
3.25 Emergency Help Phones
3.26 Services Provided to Disabled Passengers
4. EXTRAORDINARY STATUS MANAGEMENT
4.1 Operations in intensive aircraft / passenger traffic
4.1.1 Contact
4.1.2 Information
4.1.3 Congestion in Arrivals and Departures
4.1.4 Living and Accommodation
4.1.5 Food and beverage supply services
4.1.6 Cleaning and Maintenance
4.1.7 Problematic Travelers
4.1.8 Motion Plan
4.1.9 Aircraft Route Changes (Divert, Technical Landing)
4.2 Downtime in infrastructure services
4.2.1 Full or partial electricity interruption at the airport
4.2.2 Pressure loss or reduction in the main water network
4.2.3 Network Outage Above One Hour Time at Airport
4.3 Faults in the luggage system (BHS)
4.3.1 Things to be done by the Terminal Operations Center
4.3.2 Requirements to be made by the Terminal Operation Manager
4.3.3 Things to be done by the Terminal Operation Officer
5. PRINCIPLES OF RELEVANT RELATIONS
5.1 Events related to Airplanes and Airports
5.1.2 Things to be done by the Terminal Operation Manager
5.1.4 Consultation Personnel must do
5.1.5 Informing friends and relatives
5.1.6 Emergency exit
5.1.7 Passenger Transit Route
5.2 Place Attack Action
5.3 Closed Area Fire
5.3.3 Requirements to be made by Terminal Operation Officer
5.3.4 Requirements to be made by the TAV Fire Department
5.4 Bomb warning and evacuation of terminal building
5.4.1 Unloading
5.4.2 Requirements to be made by the Terminal Operations Center
5.4.4 Requirements to be made by the TAV Fire Department
5.4.5 Return to normal after the event
5.5 Evacuation of the Outside Land Side Areas
5.5.1 Unloading
5.5.3 Requirements to be made by Terminal Operation Officer
5.6 Calling Ambulance
1. INTRODUCTION
1.1 Definitions and Abbreviations
Ministry : Ministry of Transport, Maritime Affairs and Communications Ministry
SHGM : Directorate General of Civil Aviation
DHM / General Directorate : General Directorate of State Airports Authority
DHM / Head Office : Regional Directorate of State Airports Ataturk Airport
DHM ARFF DIRECTORATE : Rescue and Fire Fighting Directorate of State Airports
Authority (Arff)
Air Carrier
Indigenous organizations and foreign airlines
AOC / Airline
Operators Committee
: Representation of all airlines operating in the Ataturk Airport
Who is.
TSHD / Domestic Airline
Operators committee
: All operating in the domestic Ataturk Airport
Is the representative of airlines.
Commercial Companies
Atatrk Airport International, Domastic and General Aviation Terminal
All companies operating in
Crisis Center Members
Mller Administration Manager
DHM Head Office
Chief of Police Department
Gendarmerie Commander (Airport)
Customs Director (Airport)
SHGM Istanbul Representative
TAV Istanbul General Manager
General Directorate of Turkish Airlines
TSHD Secretary General
AOC President
Chief of Health Supervision Unit
Accident
: Inappropriate machine, environment, environment, method and / or human error
Bodily harm
An incident that caused ruin or physical disability or caused material damage
Attack Action
: Unintentional or intentional, a result of hostile action
It is an action that interrupts airport operations.
Bomb Danger
: Destruction of explosives for the purpose of, or flammable smoke extractor
Danger of a suspicious object that is likely to be filled with matter
Or information about such an object.
First aid
: First aid, wounded, or a person who suddenly fell ill
The first medical intervention done.
Gathering Points
: For the evacuation of the emergency or terminal in an extraordinary situation
The point at which the collection of things to come out of the terminal is desired.
Apron
: In an airport or airports, passengers, mail, cargo loading or
For lapping, refueling, parking and maintenance purposes
Specific area reserved.
Terminal Out Area
: Road system just outside the terminal in the context of these instructions;
Arrival and departure roads and the highway to and from the parking lot
System.
Extra Large Baggage
: The standard luggage sizes of 85 * 65 * 45 cm,
They're baggage.
1.2 General Information and Organizations About TAV
1.2.1 General Information
Ataturk Airport International Terminal, known as Turkey's gateway to the world,
With the "Build-Operate-Transfer" model
Starting on May 1, 1998 and ending on January 9, 2000
completed. Turkey's largest is the airport .
An average of 160 thousand passengers are logged in and out of Ataturk Airport every day.
Approximately 40 thousand personnel
Public administration such as the Public Administration Supervision, Protection Branch
Directorate, Gendarmerie Command, DHM
As well as nearly 100 domestic and foreign aircraft companies serve
Ataturk Airport, open to international charter flights with scheduled and non-scheduled domestic
and international flights, 24 hour service
Is a civilian port. To the west of the city center and 24 km from the center. Distance. To the
airport
transportation; Bus, taxi and metro.
With the addition of the additional facility, Atatrk Airport international terminal building has a
total area of 286.770 m2
Alanda; 26 passenger bridges, 17 open doors, 256 check-in counters, 100 pieces (4 biometric
Control) passport concession, 7076 cars indoor car park, 1069 cars open car park and other
facilities
As well. Apart from these, there is also a passport at the General Aviation Terminal and VIP
There is a cone.
A total of 2580x60 m asphalt pavements and two 3000 x 45 m concrete pavements parallel to
each other
3 tracks with still the largest Boeing 777 aircraft to be serviced parking place in a variety of
sizes,
. After the apron and parking lot renovation works, total of 150 bridges
Number of airplane parking lots will be reached.
First of all, we have received ISO 9001 Quality Management System certificate in 2003,
ISO 10002 Customer Satisfaction, ISO 14001 Environmental Management System and OHSAS
18001 Occupational Health
We have also established an Integrated Management System by adding Security Management
System Documents.
Numbers outside the official institutions and airline companies at Atatrk Airport, 24 hours a
day,
There are 480 representative surveillance companies and ground handling organizations. Hotel,
car rental offices,
Banks that never closed, loyalty halls, flower shop, photographer, hairdresser, pharmacy,
restaurant and cafeteria
The terminal offers numerous services 24 hours a day, 7 days a week.
Istanbul Atatrk Airport - International Awards
"High Value Added Award" 2007: 13. World Route Development Forum Routes
"Best Airport 2" 2003: www.travelquality.com
"Europe's Most Comfortable International Terminal" 2002: Deutsche Aeroconsult
Engineering Academy Award: ACEC-American Engineering Council - TAV is the first Turkish
company to receive this award
It was.
"The Most Safe Airport in the Middle East and the Balkans": American Civil Aviation Authority
(FAA)
"Europe's Most Comfortable Terminal": Deutsche Aeroconsult
"2010 Annual Report" Golden Prize "in the category of" Airport Management ":" Galaxy Awards
"
Best prize for "Airport Operation Company": Skalite 2011 Awards
"Internal Audit Awareness" award: Turkish Internal Audit Institute (TDE) Board of Directors
"Best Airport for Business Travelers-Europe" award:
2011 Business Destinations Travel Awards
"Southern Europe's Best Airport" award 2013: SkyTrax Awards
"Passenger Traffic Highest Airport" award 2013: Euro Annies (anna.aero)
"Europe's fastest growing airport" award 2013: Anna.aero Euro Annies
"Airport of the Year" award 2013: ATN News awards
"Awareness Global Awareness and Consciousness" award 2015: World Disability Union (WDU)
"The airport has a number of new long-haul routes in Europe" Award 2015 : Euro Annies 2015
"Best airport quality improvement in Europe in 2015" award: ACI
VISION
Our target is Europe, Russia and the Commonwealth of Independent States, the Middle East,
Africa and India
To become a leader and leading company in airport operation.
MISSION
To create the highest value for all stakeholders with a customer-focused management
understanding in airport operations.
TAV GROUP COMPETENCES
All of TAV Group employees are required to have the competencies described below at the level
required by their business profession.
They are expected.
Development programs aim to develop these competencies as well as professional technical
knowledge.
Problem Solving and Decision Making
Be able to analyze encountered problems and cause-effect relationships, develop solution
suggestions and make correct decisions
Receive
Planning and Conclusion Focus
To be able to plan, coordinate and monitor work in a timely and efficient manner
Customer Focus
All studies are based on the satisfaction of the customers of the foundation (internal and external
customers)
Innovation
Track innovation and create innovations to create value and development
Communication and Teamwork
Contributing and benefiting the group as a healthy transfer, sharing and team member
Leadership (Influence Orientation)
Motivating and directing towards common purpose motivation, increasing performance
1.2.1.1 Quality Management System
TAV Istanbul Terminal Operation Co., Meet the requirements of the ISO 9001 standard
It has been built and applied.
As of March 2012, TAV Istanbul Terminal Operations Inc. has established the Integrated
Management System (Quality,
Security, Environmental Management Systems) and ISO10002: 2004 Complaints Management
System
Won.
Integrated Management System (EMS):
The management systems that TAV Istanbul implements in order to maintain its activities are
gathered under a single roof and
It is a holistic applied system that satisfies the needs at the same time. Changing needs after
2012, legal
Certification of compliance with legislation and conditions and activities carried out in the
context of global competition conditions
Obligations have arisen. According to this;
Documented Standards:
ISO 9001: 2008 (Quality Management System)
ISO14001: 2004 (Environmental Management System) (BSI)
ISO14001: 2004 (Environmental Management System) (TSE)
OHSAS 18001: 2007 (Occupational Health and Safety Management System)
ISO 10002: 2004 (Customer Complaints Management System)
ISO 50001: 2011 (Energy Management System)
ISO 14064: Greenhouse Gas Inventory Verification
TSE Green Airport Sectoral Criteria Document
SHGM Green Airport Establishment Certificate
SHGM Barrier-free Airport Establishment Certificate
USTAD2011: 2015 (Accessibility Environment and Building Systems).
However, with the document number 9859, which does not have a standard number but is
published by ICAO
SMS (Safety Management System) specified in Annex 19, General Directorate of Civil Aviation
SHT-
Beginning of implementation at all airports operated in our country as of December 31, 2013 due
to SMS / HAD regulation
As a result of the studies conducted on the subject. At the end of the application project
Our company fulfills the requirements within the scope of the Safety Management System
during its operations.
MANAGEMENT SYSTEM POLICIES
Quality policy
TAV stanbul Terminal Operations Inc. Our goal is to provide airport terminal operations in
Turkey and
To maintain the leadership in the close geography.
Safe, quality and innovative service in Airport Terminal Operator
Our basic policy of creating value for all stakeholders by providing travel opportunities;
-
Fast, clean, safe, comfortable, timely and uninterrupted service to provide all the necessary
processes
Establishment and execution of the activities,
-
We are engaged in activities aimed at increasing the performance and satisfaction of our
employees. Customers,
Stakeholders and subcontractors by defining the communication channels to ensure the correct
management of this communication,
-
To ensure the continuity of infrastructure / service by using resources efficiently, efficiently and
sustainably,
-
To use the modern and valid methods, technologies, information and management systems
required by the age, for this purpose
To provide necessary integration by making necessary research and investment,
-
To the terms of the contract, regulations of national and international authorities, legal
regulations and compulsory
Comply with the standards,
-
Continuous improvement that transforms employees into natural behavior through process
analysis and development projects
Is to maintain its activities as an important element of company culture.
Customer Satisfaction Policy
TAV stanbul Terminal Operation Company; It is easy for customers to communicate their
demands and dissatisfaction,
In a manner that is objective, fair, attentive and confidential, not contrary to legal requirements
and company policy
And that the improvements and controls required to ensure that the same dissatisfaction does not
Based on transparency in relation to customer, customer satisfaction is to be concluded and
Customer-oriented approach, which has adopted the principle that the customer should be
informed as soon as possible.
. It uses sustainable resources economically, socially and environmentally.
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TAV-ATATRK AIRPORT TERMINAL OPERATION MANUAL
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Our Customer Satisfaction Rules
- We consider our customers to be "Right" and examine the reasons of complaints in this respect.
- We have the chance to investigate every aspect of our communication and develop our
processes.
- We adopt an understanding that our customers expect quality service from us.
- strong, accurate, clear, and accurate information about our products or services that our
organization directly or indirectly
And we want to create a sustainable customer-organization relationship.
- We respond to all kinds of reports with a fair and objective approach.
- We take care of customer information confidentiality.
- Service to our clients' needs with a professional and professional approach
.
Occupational Health and Safety Policy
TAV Istanbul Terminal Operations Inc., with its innovative service and proactive management
approach,
While providing a health and safety management system for employees, airport users and
stakeholders,
As an integral part of the cult.
Creating a safer and healthier work environment through the Sustainable Health and Safety
approach
We interpret it as a tool for the improvement of our cultural production and we care about the
following principles.
- By identifying the hazards that can cause occupational accidents and occupational diseases and
managing related risks
To bring the standards of occupational health and safety at the intended level,
- measures to be taken to reduce occupational health and safety risks to an acceptable level;
To integrate it into the relevant documentation and ensure that it is implemented without
exception,
- It is not possible to start working without having existing and potential occupational safety
hazards under control
To transform the working order into the employees' natural behavior,
- common values on issues relating to occupational health and safety with customers, authorities,
stakeholders and subcontractors; and
To communicate effectively to create beneficial results,
- Integrating and implementing the business health and safety management system in corporate
governance applications,
To constantly observe and heal,
- to the terms of the contract, to national and international authorities' regulations, legal
regulations and obligatory
Comply with standards,
- Appropriate skills and competencies for employees in occupational health and safety rules and
practices
To contribute, to increase their personal awareness.
Environmental policy
TAV Istanbul Terminal Operation Co., Inc., in the context of corporate values,
All the measures necessary to reduce the impacts of the impacts are in line with the principles of
sustainability
And apply them. Our studies on environmental management, which we have been guided by the
sustainability approach,
Interpret it as a means to improve our social and cultural production beyond physical conditions,
and
We care about the following principles.
- Innovative service and proactive management approach in Terminal Operations
Evaluation and implementation of the implementation of the effective implementation,
- to the terms of the contract, to national and international authorities' regulations, legal
regulations and obligatory
Comply with standards,
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- common values to be shared with customers, authorities, stakeholders and subcontractors on
environmental and sustainability issues; and
To communicate effectively to create beneficial results,
- By using existing energy sources in the most efficient way, without sacrificing effective energy
use
And to manage energy activities in parallel with the "Sustainable Development" approach,
- Investigate reduction methods by considering greenhouse gas emissions as an important
environmental dimension
And to ensure its continuity,
- To integrate and implement the environmental management system in corporate governance
practices,
To spend and heal,
- Integrating pollution prevention and waste reduction into their processes,
- To provide employees with appropriate skills and competencies in the protection of the
environment,
Contributing to the increases,
- On the importance of the protection of the environment and on the applications of the
sustainability and environmental management system
Continuous improvement that increases the quality and awareness of the employees and turns
them into the natural behavior of the employees
Is to maintain its activities as an important element of company culture.
Energy Policy
- TAV Istanbul Terminal Operations Inc., within the consciousness of carrying out the
responsibility of the Energy Management System,
And its services, the continuous improvement of its energy performance is an environmental and
economic sustainable
. In order to achieve this commitment, the Energy Management
Is carried out in the light of principles:
- By using existing energy sources in the most efficient way, without sacrificing effective energy
use
And to manage energy activities in parallel with the "Sustainable Development" approach,
- To comply with national and international legislation and legislation, regulations and obligatory
standards,
- Investigate, implement and ensure the sustainability of greenhouse gas emission reduction
methods,
- Common value and usefulness in matters relating to Energy Management with customers,
authorities, stakeholders and subcontractors
Communicate effectively to create results,
- To integrate and implement the energy management system in corporate governance practices,
To spend and heal,
- Increase energy efficiency and sustainability of energy generation in production, transmission,
distribution and consumption phases
Active role by providing necessary resources in the development of energy consciousness
throughout the organization
play,
- With the aim of purchasing energy efficient products, equipment and services and improving
the energy performance
To ensure that energy efficient design choices are made.
Safety Policy
- As TAV Istanbul Terminal Operations Inc., we have implemented all of our activities as
innovative management
Our employees, our airport users and our stakeholders.
Adopting sustainable safety management system practices as an integral part of our proactive
approach
we do.
- Developing, implementing, sustaining and achieving the highest level of objectives and
strategies and processes to achieve this commitment
With the aim of continuously improving the safety performance level and the following
principles and principles
We are adopting.
- the human resources necessary to develop, improve and maintain the implementation of the
Safety Management System; and
To provide financial resources and to carry out studies with a fair culture approach.
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- Strong interdisciplinary communication network to actively manage Safety Management
System applications
To create an effective safety reporting system.
- While fulfilling the requirements of the system, the activities carried out are the voluntary and
natural behaviors of the employees
Develop and maintain strategies to transform into.
- Starting from the highest level of management, internalizing the Safety Management System of
all employees,
To make the system feel responsible for exhibiting behaviors that will improve at the most
advanced level.
- Analyzes made on the issue of the empire can identify the hazards identified as related to the
human factor
To eliminate or reduce risks to the level of acceptability that the
To develop focused processes.
- the terms and conditions of the Safety Management System for its applications and
requirements, national and
Comply with international regulations and legal regulations.
- Provide personal awareness and competence in safety management system rules and practices
To contribute to employees' education and development programs, to increase the number of
employees
By providing them with a role to play in areas where they best reflect their competencies.
Strengthen
- Monitoring and improving safety performance constantly and measurably, achievable and time
dependent
Determining the targets, determining the precautions to be taken in the direction of these
determined targets, and
To operate the Safety Management System review process which will evaluate the effectiveness
of the measures.
- The safety management system performance of our suppliers and subcontractors,
Standards.
- To protect the safety management system standards set by the company and ensure that the
system is healthy
The application of all procedures, instructions and other
ensure.
- All the notifications that may come from employees within the scope of Safety Management
System applications,
All employees are included in the system by evaluating it as a non-criminal
Encourage
1.2.1.2 Service Performance Measurement and Evaluation Criteria
In order to measure customer satisfaction at the leading airports of the world ACI (Airports
Council)
International) channel to measure customer satisfaction with ASQ (Airport Service Quality)
surveys
.
Management systems, however, are not limited to planned business processes,
Performance indicators are measured monthly, quarterly, semi-annually and annually.
Transition Meetings are considered together with process accountants as one of the agenda items.
The indicators are being updated on the corporate portal.
1.2.1.3 Passenger Satisfaction Measurement and Evaluation Studies
To increase the quality of service of the operation of the Domestic and International Terminal
and ensure the indispensability of TAV name
for the purpose of; Customer satisfaction and complaints received from the Customer Relations
Department Department,
By making contact, it quickly evaluates. Passengers and Terminal users are important to us
Service, by creating and maintaining solutions and standards as soon as possible.
TAV's e-mail, telephone (call center), complaint registration form and customer satisfaction via
petition or
It assessed through statements and complaints weekly, monthly, 3-month and forwarded to the
government annually.
Satisfaction and / or complaints; It is followed by contacting the relevant department (e-mail), the
relevant departments or customers
Relations by answering as soon as possible, records of all answers are kept in the Customer
Relations unit.
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TAV-ATATURK AIRPORT TERMINAL OPERATIONS MANUAL
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Domestic and International Terminal in the Information Kiosk and has a total of 14 of these
kiosks passengers and suggestions
the views contain forms can be notified. The terminal ACI survey based on criteria established
each
month is measured overall satisfaction rate.
The Commercial Area, Airlines and Ground Services organization to a survey done in 6 months.
This survey was made
months as reported to senior management.
1.2.1.4 Planned Control and Development Activities
under the Integrated Management System, TAV Istanbul Terminal letmecilii in the framework
of the annual audit plan
Severity of service with the whole process "1", the internal audit activity is carried out, including
the subcontracting firms.
Business Integrated Management System certificate on behalf of the continuity of the first times a
year by an external audit firm
It is moderated. corrective and preventive actions are carried out according to the audit of the
results and findings.
TAV Audit Directorate addition to these controls, prepared annually and approved by the Audit
Committee
Holding company of the audit plan is to control the direction. The risk-based audit plan,
high-risk units are subject to review as a priority. prepared after the audit activities
reports are brought to the attention of senior management and the necessary corrective action are
followed.
In addition, the Regional Directorate of State Airports Authority 1 times per month, the General
Directorate of State Airports Authority controls makes 1 time in 3 months.
1.2.1.5 Occupational Health & Safety and Environmental Capabilities
Occupational Health and Safety Qualifications
TAV Istanbul Terminal Operations Co., innovative services and proactive management approach
to aviation services
While employees, airport users and stakeholders to occupational health and safety management
system, work
It will be regarded as an integral part of the culture.
Sustainable health and safety and social approach with a more secure and to create a healthy
working environment
Interpreted as a means for the improvement of our ethos, we attach the following principles.
identify the hazards that can cause accidents at work and occupational diseases, and manage
associated risks
by occupational health and safety standards to remove the intended level,
Occupational health and safety risks associated with the download will be taken to an acceptable
level measures
By integrating the processes and related documentation to ensure implementation without
exception,
begin work without taking control of existing and potential safety hazards to be based on the
work order, to convert the natural behavior of employees,
Customers, authorities and stakeholders on issues related to occupational health and safety with
subcontractors common values
and communicate effectively to create useful results,
Occupational health and safety management system, integrating to implement corporate

governance practices,
constantly reviewing and improving
Conditions of Contract, national and international regulatory authorities, legal regulations and
mandatory
To comply with the standards,
Employees with appropriate skills and competence in occupational health and safety rules and
practices
to give, contribute to increase personal awareness,
Wherever it is, everyone who works from anywhere in the work area of occupational health,
safety, and environment
It is responsible for the protection. The goal, as in the work place is an indication of the value
placed on human,
Losses arising from occupational accidents and occupational diseases and their visible and
eliminate hidden costs
to remove. Because, in terms of efficiency of the work caused by work-related accidents and
work
cost spent to prevent disease, in addition to making this expenditure results revealed losses
It is very low.
Page 16
Senior management, occupational health and safety in the work of the experts and their staff,
regularly evaluating, guidance has been commissioned by a staff that encourages education and
appreciation. Best practices and legal to be made aware of the requirements, management
systems, communication, advice, control and expert advice through and it is being developed.
Our business plan includes measurable goals to improve our performance continuously. We all,
We committed ourselves to reach this goal bulunuyoruz.tav Istanbul Terminal Operations Co. in
occupational health and
to comply with all applicable provisions of the legislation on the safety and monitoring are
followed.
the business plans of our business, all employees to "0" WORK ACCIDENTS are made on the
basis of principles. Each employee
for the happiness of their health and family fits neatly into matters related to Occupational Health
and Safety.
In this context "hair Shares Near-Miss Event" for domestic lines using the feedback of legislation
and International Terminal in general 18
Total KPAO boxes were placed.
Our primary objective in the Occupational Health and Safety; Work Accident-free, and also to
create a healthy and productive work environment
It is to satisfy our customers.
After a work accident occurred;
The person or persons who are affected by the accident at the crash site first aid to the sick,
injured and / or medical intervention
making calls.
1 about how the incident occurred at the crash site, interviews with eyewitnesses work accident
report is issued.
2. After the accident reports and crime scene investigation to prevent the same win again
corrective / preventive action planning is done.
3 employees affected by accidents at work after the accident and / or employees and first
responders have the
followed by the Regional Directorate of Labor and Social Security Institution (SGK) notification
of occupational accidents
Once made, it is recorded by the Occupational Health and Safety department.
4. In the case of work accidents recorded by the Occupational Health and Safety department .
5. accident if the limbs and / or the loss of life has occurred Occupational Health and Safety
Board's outstanding
providing a meeting is considered as accidents very large size. for inhibiting the re
To be precise and clear decisions, responsibilities are identified and implementation is monitored.
6. Risk analysis study done for occupational accidents Square. Corrective actions specified in
Article 3
making planning work is done to prevent the same accident occurs again and followed the results.
Although described above in terms of administrative work to be done after the work accident
followed the legal aspects
The topics that will be; especially after limb loss from occupational accidents and fatal accidents
at work Labour and Social Security
Reports of the Ministry and SSK inspectors also police and / or the report of the military law
enforcement
After being referred to the prosecutor's office opened an investigation into the movement made
responsible for work accident investigation
Public Prosecutor decides whether opening.
Environmental Capabilities
TAV Istanbul Terminal Operations Co., corporate values in the axis formed as a result of
environmental activities
the effects of a parallel approach to sustainability principles with all the necessary precautions to
minimize
get in and apply. we give our efforts towards environmental management aspects of sustainability
approach,
Beyond the physical conditions interpreted as a means for the improvement of our social and
cultural structure and
We care following principles.
innovative service and proactive management approach we have adopted the environmental
impact of the Terminal Operations
evaluation and implementation of the development of an effective way to apply,
Conditions of Contract, national and international regulatory authorities, legal regulations and
mandatory
To comply with the standards,
Customers, authorities, stakeholders and subcontractors with partners on issues related to

environment and sustainability
communicate effectively to create value and useful results,
using existing energy resources in the most efficient way, without compromising the comfort of
efficient energy use
provide without and "Sustainable Development" parallel approach to energy activities
manage,
Greenhouse gas emissions by addressing a major environmental dimension, to investigate

methods to reduce
implement and maintain,
Environmental management system, implement corporate governance practices by integrating,

continuously
revise and improve,
Pollution prevention and waste reduction to integrate their own processes,
Employees with appropriate skills and competencies to provide for the protection of the
environment, personal
contribute to increase their awareness,
about practices of sustainability and environmental management systems importance of

protecting the environment
employee qualifications and continuous improvement becomes the natural behavior of employees
by increasing their awareness
It is continuing its activities as an important element of corporate culture.
Waste Management Plan and Environmental Impact Risk-Size covering all activities of the
company in this context
assays have been created. All waste of business, legal requirements set by criteria into account
on suitable conditions, recovery, recycling, disposal is provided.
All our waste is collected separately formed across the enterprise and suitable transport to
landfills and / or
It is transported to disposal facilities. The work we did in this context sustainability principles
and strategies
according to plan. Inconvenient situations encountered in practice, to follow up with corrective
and preventive work
We resolved.
contrast to the situation in the formation of what might be called environmental accidents during
the execution of the activities
raising awareness of this so our employees. ready for our intervention equipment and supplies for
emergencies
We take.
Accessibility Policy
As TAV Istanbul, while providing innovative services and terms of service with proactive
management approach, employees,
and the principles of accessibility applications for airport users and stakeholders, the work culture
is an integral
accept as part of a continuous safer working environment with on-access approach to
sustainability
to create social and cultural structure of the comments by the following principles as a tool for
improving the
We care.
Disabled and / or mobility constraints with all the services we provide our passengers with equal
with the goal of providing all necessary facilities to create the conditions to achieve
Accessibility constantly working to improve our infrastructure and our consciousness on this
issue,
accessibility of existing and potential applications in the study of our employees based on work
order
working to convert the natural behavior
Customers authorities on issues related to accessibility with stakeholders and subcontractors

shared values and useful
communicate effectively in order to create results,
Eriilikebilirlik applications, apply by integrating corporate governance practices, continuous

as reviewing and improving
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Conditions of Contract, the regulations of the national authorities, legal regulations and
mandatory standards
comply,

Employees with appropriate skills and competence to provide for the implementation of
accessibility, personal
contribute to increase their awareness,
1.2.1.6 Human Resource Management
Key Objectives
improving the business results of all sections parallel to the management of human resources of
the company's business strategy, high
encouraging create a performance culture, strategic support for the creation of value for all
stakeholders
ensure.
Human Resources Policy
TAV foundation for the success of human resources, the management of international standards
preferred by employees
The organization is to be adopted in principle.
The basic policy of the organization, human resources, select the equal opportunity principle in
international standards,
develop, evaluate and manage. Education level, and social characteristics of high achievement
motivation,
entrepreneurs, the development and innovation open, dynamic person that aims to develop
himself and his work to gain Group
It is aimed.
Human resource management, dynamic practices, open to learning, supporting the innovation
climate and environment
creating; To improve the performance of employees, the organization's goals in an effective and
efficient manner
It aims to support. Group to respond to the current and future human resource and competency
requirements
creating options for structural and organizational learning, supporting the management.
TAV Human Resources Management Processes
Selection and Placement
Training and Development Policy
Performance Management System Model
Career Management
Remuneration and Reward
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1.2.2 Organization
TAV ISTANBUL MANAGEMENT ORGANIZATION AND PHONE NUMBERS
Phone Number: 0 212 463 30 00
Internal
Vice President General Manager
4001-4002
Assistant General Manager (Business Services)
4004
Assistant General Manager (General Aviation)
4050
Assistant General Manager (Technical Services)
4009
Assistant General Manager (Finance)
4470
Assistant General Manager (Human Resources and Management Systems)
2275
Businesses and Call Center Assistant General Manager (IT)
4151
Legal advisers
4011
Terminal Operations Coordinator
4005
Terminal Operations Manager
4380
Revenue Coordinator
4440
Tax Manager
4475
Area Allocation and Contracts Coordinator
4022
Valet Parking and Business Coordinator
4008
Counters Allocation and Advisory Coordinator
4675
Ramp Tower Manager
4551
Bridge Services Manager
4625
Luggage Operations and Technical Services Coordinator
4575
Customer Relations Manager
4006
Warehouse Manager
4750
Director of Quality Systems
4035
Occupational Health, Safety and Environmental Manager
4041
Fire Director
4800
TOM Chief
4525
Coordinator of Electrical and Electronic Systems
4200
Mechanical Coordinator
4340
Construction Repair Coordinator
4702
Architecture Office Manager
4032
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1.3 TERMINALS GENERAL INFORMATION
Floor Area:
International Terminal Building
-
286 770 square meters
Domestic Terminal Building
-
63 165 square meters
Multi Storey Car Park
-
180,000 square meters (7,076 vehicles)
Outdoor parking
-
28,300 square meters (1,069 vehicles)
General Aviation Terminal
-
2,369 square meters
Counters Facilities:
International Terminal 8 check-in a total of 256 check-in counters on the island
Transit / transfer passengers to develop solid-THY-eye Havas-Chalabi and TGS companies are
used transit
The check-in counters
Domestic Terminal 4 check-in a total of 96 check-in counters on the island
Transit / transfer passengers coming for check-in counters in the transit times of 1
Passport control desks are:
International Terminal: 100
Return the passport control counters are: 50
Arrival of the passport control desks: 50
General Aviation Terminal: 1
VIP Terminal: 1
Passenger Boarding Bridges
International Terminal: 26 + 17 Total Passenger Boarding Bridge to busgat
Domestic Terminal
: 12 + 9 busgat the Passenger Boarding Bridge
Luggage System (BHS):
International terminal
- 25,000 luggage / hour capacity, they belong to separate automatically according to the flight
departure and luggage taransf
A system has been designed. With a capacity of 2 automatic sorter (Sort 1: 15,000 and Sorter
2: 10.000 pieces luggage / h) is reached.
- Has shot 228 for the separation of outgoing baggage.
- On the arrival floor 11 baggage claim carousels are available.
- 3,400 baggage storage capacity of the EBS system is available.
Domestic Terminal:
- 1,500 baggage / h capacity system has been designed for manual sorting according to the
direction of travel.
- Check the trunk floor 5 units and get 2 oversize baggage carousel is available.
General Aviation Terminal:
Ataturk International Airport west of the 17-35 runway in relation to general aviation passengers
on the road E5 and Flory
It is located outside the terminal building and domestic lines using the halls to serve.
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1.4 KEY SUPPORT SYSTEM USED IN BUSINESS
1.4.1 Map Guide (Mahal Management System)
TAV Earth system developed for TAV Yesilkoy Airport, TAV Istanbul Terminal Operations, Area
Allocation and
Agreements Koordinatrlg and TAV Operations and Call Center Assistant General Manager
and analysis
the result is a work space management system.
The purpose of developing the system, the physical shape of the permanent premises and the
exchange of customers using
At the airport, contracts, protocol, place of delivery documents, the documents are returned to the
place where such transactions and recorded
Production of places so that the drawing of the map system is kept up to date and future airport
business
It has been developed to provide important data to other studies.
1.4.2 Maximo Asset Management Project
Project scope
TAV Istanbul Terminal Operations Co. ' The major activities of the Ataturk Airport in a body
cumbersome technical services operations (failure intervention and maintenance management
processes) under the (terminal
Operations Center), call center and (some) need a software system in common use in technical
units
born. At present, it would be compatible with other technical departments are using the same
applications and will bring
To benefit from the advantages on behalf of the same application in order to be used in other
departments
details mentioned projects were realized and put into service as of April 2011.
Project Description and Details
TOM, construction Repair Coordinator, the Department of Mechanical Systems Baggage Control
Coordinator stated
It took part in the project scope. Electrical, Electronic and Mechanical Works Department is
already in use in the
The top version of their system with the aim of transition used in the project have taken place.
TAV Information records of all information and documents along with the application of
simultaneous use of all departments
Backed up by the operation, to be performed through a system of care and support given
balayanarak data
It is provided to be maintained in a secure environment.
Through the application of supply volumes in less time report that they feel their needs and
demand management
to, you can request a new report on them in accordance with different perspectives and business
development for themselves
Decisions about the direction of development may take. Units are able to follow regarding
personnel and
staff are assessing the performance data.
With the feasibility of the planned annual preventive maintenance, applications for maintenance
work from time
by automated work orders and an easier monitoring and maintenance will occur with warning
messages in an instant
bulunularak was born in response the chance to increase their business efficiency.
Failure of labor used in the framework of intervention and maintenance, spare parts and
consumables records
Keeping some of the intervention, it allows to control the cost of making the required report on.
faster and to work in the field will accelerate the flow of business carried out when the mobile
application
It will be possible in the absence of detailed information stream.
And a workflow that opens automatically by responding more quickly to their assigned work
orders logic
stakeholders (customers) are targeted to be increased satisfaction. Failure intervention and
maintenance management
The measurement of key performance indicators related to the process as a result of objective
registration opened on software
and it has become realistic. Maintenance and obtained from the data recording system for reports
of failures intervention process
It is.
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1.4.3 TAMS (Total Airport Management System)
Aiming to combine several functions in airport operations TAMS system, you need a lot of
intervention
without cessation allows the integration of departments and sub-systems used in the operation of
all airport
Take a key role.
Conceptual Infrastructure used
TAMS system flexible for the airport, seeing a comprehensive centralized storage function, an
integrated all employees
Although real-time flight served its operation to ensure operational efficiency
information allows the tracking of aviation and non-aviation revenues and storing all information
necessary departments
It helps to be seen.
TAMS system is designed to fulfill different objectives of different users, and therefore four
different
module available.
SFMS - Seasonal Flight Management System (Temporary Flight Management System)
AFMS - Active Flight Management System (Active Flight Management System)
CMS - Commercial Management System (Trade Management System)
KBMS - Knowledge Base Management System (Data Base Management System)
The necessary information to the units in the TAMS system at any time and offers airport FIDS,
BHS, the GOS, as CUTE
manual intervention to work this system is integrated with the system helps minimize idirg
requirement.
2. DETAILS OF THE BUSINESS GUIDE
2.1 UNITS OF OPERATIONS SERVICES
2.1.1 Ramp Tower Management
26 units in the international terminal, of a total of 38 passenger bridges, including 12 in the
domestic terminal
To monitor the operation to ensure maximum revenue and costs on an accrual basis to use
Although the information on the computer and keep records of time in manual form that officials
Ramp Tower
Directorate of State Airports Authority of Ramp Control Tower Aircraft parking area for 24 hours
in cooperation with the planning officers
It serves.
Our department in order to ensure passenger flow, open park which takes the passengers of the
aircraft
26 units allocated by the open door they use are planning to implement. ( 17 external lines,
domestic 9)
400 Hz power and PC services are being provided by following our bridges are also recorded.
In addition, by following all descending and departing aircraft, arrival and departure times of our
system instantly
to determine the procedures and practices to ensure timely access to this information by entering
the relevant unit
Ensure follow-up are also among the objectives of the Ramp Tower Management.
During the execution of the service bridge Services Directorate, Flight Information Consultation
and Coordination with DHM
THY ELEB, with organizations such as TGS and HAVAS is working in close cooperation.
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failure of various units, maintenance, keeping you place and get information on when an accident
like this
It ensures coordination.
operational Information
Bridge planning of our future aircraft, 24-hour slices, thanks to the trails program, "The Terminal
Operating Management Agreement '' in accordance with DHM is prepared by aircraft parking
area planning officers.
following order of priority is applied while planning work:
- Scheduled domestic airline companies, aircraft.
b - Scheduled and foreign airline aircraft coming every day.
c - the scheduled time every day is not a foreign airline companies, aircraft
d - Turkish registered aircraft charter.
E - Foreign registered aircraft charter
Other issues applied in planning:
A-Bridged for every bridge in the park position can be taken as a list of which was published AIP
aircraft.
aircraft types that can be given to each bridge on Route program does not allow the appointment
out of these types of aircraft.
b - The first project planning large-bodied aircraft parking positions (A340, B747, B777-300,
etc.) because of the very small
some parking positions are selected to receive this type of aircraft in operation and what is
declared to the park position
Given the larger plane to the right and the left are restricted to the park position.
parking time in the bridge of the aircraft parking area, up to 2 hours. Bridge parking area is
available
In case of aircraft to be able to charge dispenser company wants to remain in the parking area, to
extend this time DHM Aircraft
Parking is at the discretion of the Chief Planning Course.
Aircraft bridge parking area parking area to the bridges (open), withdrawing from the parking
shortage
Public parking area can not be achieved, or the withdrawal, if deemed appropriate by operational
and safety reasons;
DHM Aircraft Parking Area Chief of Planning, the bridge may be allowed to remain in the
aircraft parking area.
c - DHM Aircraft Parking Area planlamaefliin of planning while aircraft types to the
appropriate selection and each bridge
the following are considered to be a 15-minute separation between the two aircraft.
d - for which incoming and subsequent flight from Domastic Int Ter aircraft (or combination of
long and / or bridge parking
position if available) Int Ter bridge parking positions allocated by DHM Aircraft Parking Area
Planning Chief
It can be. In this case, passengers on domestic lines using the airway handling allocated by the
company staircase apron
Downloaded and transferred to the supervision of the company's domestic lines passenger bus
terminal apron. Domastic passengers after landing
Int Ter operation is connected to the plane beginning of the bridge.
f from Int Ter subsequent flight of the aircraft's domestic lines (bridged park position if available)
Int Ter bridge parking
Position DHM Aircraft Parking Area Planning is allocated by the Supervisor. Once in
international passenger bridge
Separated from the plane, iChat, apron passenger bus passengers taken on board by bringing on
board docked with the stairs.
g- Bridge parking positions available and to open all of the park position is filled DHM Aircraft
Parking
But Chief sahasplanl bridge parking position by temporarily granted without charge.
h Aircraft parking positions through DGS entrance to the bridge, where responsible if the service
does not work DGS
the staff is with the marshalling service.
I. Aircraft, push the bridge - by pushing back the vehicle back interest.
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2.1.2 Bridge Services Directorate
The line is at 26, with a total of 38, including 12 in domestic passenger bridges bridges in these
400Hz.
electricity, preconditioned air (PCA) and automatic aircraft parking systems (DGS) always well-
kept and clean
keep the service ready state, the requested services 24 hours a day and that full time
Bridges Directorate's mission is to provide services.
Bridge Services Directorate of Services Provided:
Automatic Flight Parkettir up.
Docking and Separation Bridge. (Bridge of Services)
400Hz. Providing electricity. (400 Hz. Connecting to power aircraft-separating)
Pre Conditioned Air (PCA) (Operating the system to connect the separation plane of the air hose)
Auto Avoid Holiday Park (DGS), Gate Operation System (GOS) and Bridge Docking:
To be bridged to the aircraft parking spaces and parking spaces in an ideal stopping Docking
Guidance System
(DGS) are made. DGS, Gate Operation System (GOS) are jointly working.
Atatrk International Airport in parking plan developed by TAV IT and trails used by the DHM
program is made with. Airline companies from handling systems to databases running trails flight
program
Information is assigned according to the park position.
Assigned parking position automatically AFMS e flows. According to the park position door
assignments TAV Ramp
Tower made by officers.
afms'y information loaded automatically reflected gos. 10 minutes prior to the expected time of
arrival of the aircraft GOS 'a
and it is reflected in dgs'y.
The information on each aircraft landed Bridge Services Officer DGS i run. dgs'n the laser
scanning unit park
It starts scanning the area. The type of aircraft in the lighted panel of writers at the same time
laser scanning unit. To a halt
80-100 meters thick system captures and compares plane loaded with information itself. It is to
come
The same information in the aircraft itself; The operator panel "Identified" continues to call the
author and aircraft.
Bridge operator to stop the engine of the aircraft, anti-collision light of the lining under the
wheels
After flashing, the door will be Bridge justify air passengers. "Autolevel" takes the position. The
plane
welcome from company officials, the bridge terminal gate is open, the aircraft's door can be
opened
Reports. The door opens and starts to take passengers to the terminal.
The fuel will be served while passengers in the plane, the safety measures to be taken to the
Directorate of State Airports Authority Arff
It is mandatory.
The separated them from aircraft passenger bridge:
After all operations of aircraft that the bridge is completed in 10 minutes before the last passenger
plane
Companies Authority (Passenger Services Officer) intercom device or bridge is ready in the
aircraft cabin
Ramp notify the control tower with the handset connected to the central TAV. Ramp Control
Tower operators are ready
announce to the bridge where the aircraft radioed the bridge operator.
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from the bridge operator, expects the closing of the aircraft doors after receiving the last plane
passenger.
After the doors are closed, it takes the will of the authorized companies in the bridge cabins and
Ramp Services
according to the instructions on the process form breaks the plane of the bridge.
400hz.elektrik provide:
the passenger bridge, to meet the electricity needs of aircraft or 400 90KV power 120kVA
There Hz frequency converters. In the International Terminal, 205, 208, 209, 212, 214, 216, 218,
219, 222,
90KV power equipment in 120 kV and 224 or 226 in the number of passengers on the bridge
there with the other
In the bridge serves 120kVA power devices in 1 each. Domestic passenger numbers in 101
2 90 kV power to the bridge has 400Hz frequency converters, while the other passenger bridge to
90KV
There are 1 each frequency converters in power. 400Hz Power cable bridge TK excluding aircraft
It is separated by operators and aircraft operators to connect assistants, mainly in the bill of the
service
information automatically flows to AFMs. SHY-22 ground handling system with the necessary
instructions must be active
electric power system will be financed from the bridge fixed. TAV system in case of failure of the
bridge
of mobile 400Hz. power frequency converter is used. Mobile systems related to the case where
inadequate
Service is provided by the service provider of mobile diesel generators.
PCA Service:
In the domestic and international terminals, depending on the season to all aircraft that can be
taken to bridge parking place hot or cold,
Clean air is filtered to serve.
Operation of the system and connect to the aircraft collection of the PCA hoses, bridge operators
and operator TAV
It has done by assistants. billing basis of the service information is automatically registered for
AFMs.
2.1.3 Baggage Operations and Technical Services Coordinator
Baggage Handling Systems (BHS); luggage of passengers in the shooting have been allocated to
be sent to the aircraft
the company's handling of the passenger or from the delivery of the aircraft by handling company
which has been brought
baggage carousel at the beginning of time and has been established with the aim to receive
complete delivery. established
to ensure the operation of the system, to ensure coordination with airline and ground handling
agencies and
organizations are the task of supervising the BHS staff during the fulfillment of their
responsibilities.
BHS department; TAV Istanbul coordination with relevant departments under the umbrella
organization, the service
in the field of machinery and equipment (Baggage Handling System) operation, repair and
maintenance of EDS
operation, to ensure the coordination of airline and ground handling services provider for this
purpose, the utalt
tools in the field and is responsible for supervising the use of fixed installations.
A - lines outside the terminal
B - including the Domestic terminal;
Services are performed by the system and having different technical zellilkerine separate
buildings.
BHS Operations in the International Terminal
Planning and Operations of Outbound Flight:
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BHS operational operation; daily return flights, one day before / day in the corporate IT
department FIDS
electronic information transfer, AFMS workstation starts with the receiving of information or
print out the information. Taken this flight
For information on the automatic baggage sorting, bagwarevol in bhs' / SAC (Sorter Allocation
Computer - Luggage
Separation System) workstations to the processing of information, ie outbound flights during the
day, which shot to the trunk
Starts with the planning of the need to go, because in the days after the flight baggage sorter
system
scheduled this shot to normal automatic without operator intervention
as
go to smash flight after addressing indirilirler.birincil barkodoku their baggage and manual from
noread
continue their operation after the read operations on the station.
Planning and Operations of Arrival Flight:
Coming to uularndais; still being processed by the FIDS department daily arrivals of flights
AFMS- SOLAR / FIDS
the authorized cell for BHS system that started in flight in the air in the light of the appointment
of altveri carousel
Starts. Loading the line of luggage carousel and carousel starts with the planned active in the
DISPLAY.
Planned those flights, the airport in the AFMS station again in their element when TIME TOWER
to authorized section 'flight landed' is activated with the processing of information.
In the ramp handling employees and develop solid utalt Following these appointments, the
passengers and other officials,
in which the information will be given to the carousel in the baggage and flight information
becomes DISPLAY.
The luggage of arriving passengers on the aircraft of the airline or handling company and utalt
including from the two arms are installed on the apron passenger baggage carousel band. This
baggage is loaded
The advent of the passengers conveyed by taking passengers to the floor by means of carousel
conveyor belts provided.
with luggage carousel assignment is made for the arrival of baggage handling operators alongside
the operational tasks,
DISPLAY information on the arrivals floor of the passenger orientation and carousel at the utalt
with the knowledge DISPLAY
guide and inform the company of handling the elements reflected in the data.
Technology :
Baggage Handling System which determines the capacity of a sense of our capacity automatic
baggage sorting system
15,000 + 10,000 = 25,000 baggage / hour. This capability is achieved with 2 automatic sorter.
Baggage Handling Systems in Ataturk Airport International Terminal;
Round 8 floor check-in island, at each check-in island has 32 check-in desks, a total of 256
check-in
There are desk.
Starting from the automatic baggage sorting system has the same opportunity to smash each
flight separately, at the same time
now in order to separate the luggage sorter 148 + 80 = 228 2 each separate flight at the same
time, not shot
There is also our opportunity.
Arrival baggage carousel has 11 lines, develop our luggage carousel rise to any passenger
congestion
Nominations to develop a total of 33 flights, including 3 for each carousel at the same time
without
Is we are able.
where the company negotiated with the service we provide ramp handling services for airlines as
TAV Istanbul
The company serves. Services at airports in terms of compliance with existing environmental
policy
availability of around 80% Hybrid / Tow tractors as soon as the substitute of diesel tractors
which soon implement our goal to work in the airline and authorities
Going on the platform.
Standard luggage dimensions; 85x65x45 cm and weight of our luggage on the standard nominal
value of 60 kg.dir.b
The Oversize baggage and / or called overgaug trunk. This solid return for luggage, develop solid
running between the utalt L107, L110, L109 and L138 are No. 4 cargo and personnel lift.
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The physical properties of Baggage Handling System
International :
Check-in island
:8
Round trunk lines
:8
Check-in desk Total
: 256
The automatic baggage sorting (sort of)
: 2 - 25,000 luggage / hour
Maximum luggage capacity input
19200 trunk / h
Manual sorting baggage carousel
:8
Arrival baggage carousels and lines
: 11
Transfer trunk lines
: 11
Intersport is Line
:6
The number of CCTV cameras
625 Posts
Domestic BHS Terminal Operations
Planning and Operations of Outbound Flight:
Domestic in normal cases, the check-in desk is constant practice and each check-in island hard
It is connected to the carousel and airline baggage handling company connected to operations of
the same carousel
.
Check-in desk
: 96
Check-in island
: 4 pcs
Luggage transmission lines: 4
Round baggage collection carousel: 2
The number of CCTV cameras: 64
Planning and Operations of Arrival Flight:
According to information received from the airline and handling companies by the FIDS FIDS
units of Arrival Flight
They are processed by our department; arrival time of the flight, the airline company is also
handling other properties if
The plan is assigned to one of 5 units developed considering the carousel.
The non-standard baggage; passenger transport in the loading of the line for this purpose
mounted arrivals hall
It is provided.
Standard luggage carousel: 5
Oversize luggage line: 2
100% Luggage Security Control System (EDS);
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In addition to the outside and EDL Domastic BHS system it is mounted. In this process;
1/2 level EDX (X-RAY), 3/4 CTX Level (CT), Level 5 on the track detector (ionsc the) machines
the checks are carried out. 2 and 4 are part of this process, manual control and monitor the level
of decision
the process is done by authorized personnel of security. Dirty 6.seviye passengers with baggage -
baggage mapping Police
The check in luggage at level 7 yaplr.kirl which are destroyed in the police responsibility.
2.1.4 Terminal Operations Coordinator
Ataturk Airport Domestic and International Terminal, general aviation, car park, which covers all
services
Order our terminal business services and the correct process to maintain the highest level of
customer satisfaction
Carry out the operations to be performed.
Ataturk Airport Domestic and International Terminal General Aviation Terminal and Multi-Storey
Car Park at the service of all
The monitoring of accurate and timely implemented consisting of TAV Istanbul Terminal
Operations Services general
The field operations, eliminating the defects that may occur in terminal services service
continuity
All activities will allow you to plan by coordinating with other terminal business unit, managing
and
It is responsible for overseeing. During the mission, to do the service received and outside the
company or officials
to follow the service organizations, managing terminals providing coordination obligations
between. Follow-up of services in the domestic and international lines terminal, Terminal
Manager and Director's Assistants
Terminal Operation Management report prepared by the Chief of the General Aviation Terminal
by Terminal
Delivery is done by monitoring the shift control form.
the activities are obliged to follow the Terminal Operations Coordinator listed below;
The service will provide the Company Selection
In determining the scope of the first companies to work for Terminal Operations Terminal
Operating Services
Appropriate sub-contractor in the scope of services to be Coordinator forwards the request to the
purchasing department.
Terminal Operations Coordinator, candidate companies belonging to detail documents
(organizational structure, staff qualifications
and the number of characteristics of the equipment they use and maintenance plans and records,
quality and occupational health and safety
If management system certification and inspection records, etc.) to examine the way and with the
purchase kooridnel
assessment results, provide information to the Assistant General Manager of Operations Services.
Housekeeping; Service Monitoring and Control
Ataturk Airport Domestic and International Terminal and Multi-Storey Car Park at the General
Aviation Terminal; cleaning service
It will be conducted by a private cleaning company. TAV Istanbul Terminal Operations Co. The
company
Ataturk Airport Domestic and International Terminal has undertaken the responsibility of the
terminal, car park and cleaning companies
the services of subcontractors from daily, weekly and monthly plans are followed in line.
cleanliness of the place should be denied access to any place where it is not appropriate
unsuitable. It
end if a warning is written to be entered input necessary to prevent entry to all areas. In a certain
area
slipperiness, and so on. Blocking access to the necessary reasons that slippery slope of Skittles
and / or
Done with caution plates.
continuation of the housekeeping staff cleaning status will be checked regularly by senior chiefs
and also controls
TAV will be kept under control by management. According to the process of this inspection,
cleaning
The staff will work the point and showing the number of staff to be found at these points in detail
watch lists, TAV Terminal Operations Coordination, by cleaning firm, electronically
It will be reported.
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Security Services, Service Monitoring and Control
Ataturk Airport Domestic and International Terminal and Multi-Storey Car Park at the General
Aviation Terminal; passengers, visitors,
personnel, vehicles and equipment to ensure the safety of the service by a private security
company
It will be carried out. TAV Istanbul Terminal Operations Co. The company undertakes the
responsibility Ataturk Airport
Domestic and International Terminal and Multi-Storey Car Park in the quality of services
provided by the private security firm once weekly
It will be followed by checks to be made. Terminals floors of the whole way, coming floors,
service floors, domestic
terminal consists of parking. control input controls, including the final inspection and parking
Terminal
Business Coordinator will be evaluated by spot-check by the staff. No security checks
and without notice to staff to be made at any time during the day and will be recorded.
In addition, the report contains activities carried out in the months of private security firms
Terminal Operations
Coordination will be the message.
continued availability of security personnel will be checked regularly top security chiefs, and
these checks
TAV will also be kept under control by management. According to the process of this audit,
security
The staff will work the point and showing the number of staff to be found at these points in detail
watch lists, TAV Terminal Operations Coordinator by the security firm, electronically
It will be reported. That day, the Terminal Operations Coordinator, number of staff, once every
month to be checked, as well
Security personnel will be in place for the control of the controls with the spot-check in time is
appropriate.
Roster and daily examinations electronically by Terminal Operations Coordinator
It will be held.
Monitoring and Control of Garbage Collection Activities
Contractor terminal accumulated garbage, national - including all other religious festivals and
holidays,
seven days a week, is obliged to take at least five times a day. TAV Istanbul Terminal Operations
Services
is checked every day by, it is recorded on a weekly basis.
Monitoring and Control of Insect and Rodent Control Operations
Contractor TAV Istanbul Terminal Operations Co. The company is located in the Ataturk Airport
Domestic and responsibility
International Terminal, the General Aviation Terminal and Multi-Storey Car Park; pest and rodent
control service product
safety (HACCP) and is obliged to fulfill in accordance with the legal requirements for the
environment. TAV
Istanbul Terminal Operations Services oversees the follow-up report to the contracting firm, this
service each month.
1 time per month including by accompanying the contractor's work is to be recorded.
Tracking and Audit Collection Services of luggage carts
Contractor TAV Istanbul Terminal Operations Co. The company is located in the Ataturk Airport
Domestic and responsibility
In the International Terminal and Multi-Storey Car Park; Collection of luggage carts, coin
supplies for passengers and
deposit fee of TAV Istanbul Terminal Operations Co. Adequate levels had not returned to service
Using staff, national - including all other religious festivals and holidays, seven days a week, 24
It is responsible for hour. TAV Istanbul Terminal Operations Services control this service every
day
and it is to be registered.
Lost and Found Service
Lost & Found Procedures develops as follows:
a) Making the application:
Finds application is made to 7/24 related items lost property office. (Locked up within the office
working hours
Making entry and exit other than authorized is prohibited.)
Finds items belonging operations are monitored by TAV Eagle Program. The finds of stuff, if it
belongs on whom
on behalf of the losses can be determined is immediate announcement. This announcement Lost
by conducting consultations goods,
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Terminal Management and Chief Information is done within the terminal. The application and the
owner of the goods himself
Upon proving that the belongings will be returned to the owner, it is determined by the situation
and Found Delivery Report.
A photocopy of the identity and signature of taking delivery of goods in this report will be taken.
b) Storing in the warehouse:
Despite the announcements made to apply if the owner of the goods finds lost property, prepared
It is secured by the minute. The owner can not be reached or the owner finds the goods can not be
determined a week
It is held in the left-luggage office, delivered to the store after a week. However, the key and the
car parking
which finds items and the keys are kept in the lost property office without being delivered to the
warehouse store.
Finds the valuables and money, days before the accounting department on a daily basis during the
week of lost property officer
It is delivered by, and on weekends to be delivered to muhasabe Monday and Found
It is kept locked in the office safe. Wet signature to be delivered to the accounting department and
delivered money and valuables are as follow movements day and time through the online system.
Case information is reported in the e-mail environment Terminal Directorate and the accounting
department on a daily basis.
Delivered money and valuable jewelery case with Eagle online tracking system to check in
timely manner
.
c) the owner of the Reaching and Found:
The name and address or any other contact information in the article or the owner finds there is
on
if, as printed letter, e-mail and / or telephone by the owner finds items for goods receipt
You are invited. With finds of goods; And Found report is delivered to a warehouse Output taken
from the store.
The owner of the previously discussed teyitleilip not store outside of business hours (weekdays
09.00-16: 00 weekend
and except public holidays) it is making daily deliveries outside of the finds.
Items delivered with the shipping company owners want to get the goods they want to establish
themselves directly and cargo
necessary documents (invoice, bill of lading, etc.) After preparing the attitude they send by fax or
mail.
When the relevant shipping company came to take delivery of the lost property, lost property
with the reference number. against fixtures
Pay as goods sent to the owner.
Artifact money, with the money until receipt of TAV was delivered to the Directorate of Financial
and Administrative Affairs
It kept in current accounts at the Bank's organization. However, this money taken from banks or
in Turkey
not valid foreign currencies, gold losses and other finds, will be kept in a safe with silverware.
Finds made after the fundraiser valuables and money is donated to the foundation to be given
educational scholarships.
Lost and Chief Financial and Administrative Affairs Department 'What keeps the receipt of the
file delivered money
and record it.
d) Warehouse registration process:
Warehouse Furniture Warehouse Finds that gets lost or the artifact shop, warehouse system by the
responsible
It will be written over. type of material in the system, the amount of input warehouse / departure
dates and details and Found
The information set out in the report is located.
- By storage managers valuables from the warehouse (from one or purse / bag with no
independently) are stored together.
- Warehouse 2 has a lock; 1 store officials, and the other is located in the Warehouse Manager.
- Followed by cameras located warehouse doors.
e) Submission Process:
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After being identified as belonging to the assignee of the lost and found items, Lost and Found,
TAV Chief,
taking minutes and finds out about the warehouse warehouses responsible for lost property store,
with delivery record
Against signature to the owners of the goods will be delivered with the approval of the Terminal
Manager. A photocopy of the identity of the certificate of delivery
(And / or driver's license, passport) will be added. From warehouse deliveries, working hours
(09: 00-16: 00) in made
but losses were not transferred to warehouse goods, with the approval of Lost eflii'n of
Terminal Operations Directorate
procedures to be delivered to a convenient report. money that has been delivered to the
Accounting and valuable jewelery
The delivery of goods 09:00 - 15:30 between.
Artifact The article is to be delivered by another person other than the owner designated by the
owner and will
the credentials of people and goods with a document containing the credentials in the appendix
written Mracat
a personally signed letter containing the proxy will be required. Owner certain goods are five (5)
days of lost property store
and wait five (5) days at the end will be delivered to the main tank.
Counters 2.1.5 Allocation and Advisory Coordination
Assignment Desks:
Allocation counter services; Starting at the request of airlines and handling companies,
electronically
developing, continuing with the airline's passenger check-in and check-still of the airline or
handling company
In the end of the process and the allocation request is a service counter and ending with the
termination.
Entering the Flight Information
The FIDS units, airlines and handling companies reflected on the flight records from system to
system AFMS
After installation by checking the information, which made planning in accordance with the
necessary counter
Entering information is provided to the AFMS system and transferring the FIDS system.
Making the desks in the International Terminal Allocation
Allocation of services in the execution of counter contour, flight, depending on the daily flight
information
Planning and operation of scheduled workflows AFMS over FIDS systems and programs
It shaped. Counters allocation information transmitted to the board information system, which is
part of the airline and handling
It is provided by the coordinating organization. failure is any failure in the system, depending on
the type
Operation Information System or the fault is resolved in accordance with the intervention
process.
Counters in the allocation shall be aware of the following issues;
a) the check-in counter; Airports Ground Services Regulation (SHY-22) in the framework of Civil
Aviation
location services and airline companies with a license to carry passengers by the Directorate of
Traffic Services
It is allocated to the organization. only allocated for check-in, in case of necessity to tour
operators
done. These counters are not used for any purpose other than these.
b) Allocations are made by the passenger density in order to ensure the flow of passengers and
baggage.
According to a number of islands around the island while planning during off-peak intensity is
increased.
c) more than once a day as possible to the same check-in counters of airlines are allocated.
d) In addition possible allocation principles flights to counter specific security applications
At least that is made quite the intensity of the passenger check-in island.
e) using the desks arranged barrier system and the mobile terminal mentioned collecting plates
For companies that will use it after removing the ground should be prepared to be in this field.
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f) another strip of paper should not be used outside the specified quality barcodes for luggage.
Otherwise, baggage handling
Readers can not read the bar code system in the trunk no-reader is inclined to the clutter and / or
luggage
the loss is caused. Standards should not be used outside of the barcode tape.
g) if the relevant company's inadequate counter and stimulated the company to open additional
counters when passenger congestion
opening is provided.
h) the same counter for temporary allocation can be assigned to different organizations in
different time zones. first assigned
If the counter does not stop in time duration and allocation unit shall be discharged by changing
the counter next allocation related
The company is aware of the situation.
In addition, flight hours and number of passengers in the most important consideration while
planning counter
are factors.
For example; Airlines are obliged to rent a counter for the number of passengers 1 50-75.
Domestic Terminal Counters Allocation Service:
counters in the domestic allocation, according to the annual contract terms for common check-in
to airlines that
Except for the airlines counters are made according to the daily allocation conditions. Common
check-in to
counter information for airlines handled the weekly AFMS system.
Common carriers and airline check-in to follow the handling organizations and Consultation
Counters Allocation
The result of the agreement made with the Revenue Coordinator made by the Coordinator is
charged.
Monitoring of airlines and handling companies outside the contract by assistant Domestic
Terminal Manager
AFMS is entered into the system receipts organized.
The Last of the allocation counter
terminate the airline's passenger check-in counters and counters with a request for closing
allocated to (by Counters Allocation Officer) concluded.
Rent Desk
the rented desk for passengers booking process transactions initiated by mail or personally to the
Agency's request.
reservation agents to the system time and date information in an electronic environment made the
allocation processing desk.
Charged to income Coordination system for the regulation bill made through the CMS system
out workflow provided. Allocated tracking of all transactions related to the desk and counter
agents allocated unit
Portion.
CUSS (Common Use Self Service) kiosks Coordination
To speed up the check-in process for passengers without luggage on international flights,
departure and arrival terminals at the facility have been
Joint implementation of the protocol between the current airline CUSS kiosks with TAV from the
services provided.
- Airlines of the relevant department in order to use the CUSS kiosks (SITA) by system
compliance
approved, the service is provided as a result of the protocol provided between TAV and airlines.
- The CUSS kiosks passenger usage report sent by SITA, the AFMS system processed on a daily
basis,
pricing and billing Revenue Coordinator for the organization's work flow through what system
It is provided.
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Flight Information and Consultation:
Flight Information and Consultation to have current and accurate information about flights and
airport departments and
It is obliged to share information with all internal and external customers using the airport.
two different paths followed in submitting the information.
First;
Flight Information section constitutes the framework of. According to take place in all airport
Flight Information section
It creates the initial flight recordings on the computer system. In place of the flight when the
flight
to follow the situation and handle the records and continued in the information system related to
passenger
By following the accuracy of information presentation in the electronic communication system
that enables the reflection
Are required. In addition, other stakeholders terminal serves companies, government agencies
and a variety of senior management
the information flow is provided through the preparation of periodic reports containing
information on flight numbers and criteria.
Latter;
Form the framework of the consultation section. Consultation section of road that was used in the
transmission of information, and face to face
the phone is in the form of communication. part of the consultation process the data required for
flight information section, as well as terminal
and information about their overall airport operations and facilities are obliged to communicate
verbally. This
as well as service announcements are also available.
Flight Information Services is correct and a number of programs in order to be fully and Flight
Information office
systems are used. These;
SFMS (Seasonal Flight Management System)
Purpose: the central database to the processing of seasonal scheduled flights and scheduled flights
in season
The alteration may occur.
AFMS (Active Flight Management System)
Purpose: TK flowing through the CDM and also location services on that day of SFMS
actual flight records are checked with the addition of daily flights from the flight information
system
consisting of both the establishment and status of the flight should use the current flight terminal
services
used in the processing and related updates.
Flights to send the information via other systems to handle all the data on their own terms
departments, passengers and flight personnel, while providing information also keep records of
this information
It is provided.
KBMS (Data Base Management System)
Purpose: AFMS and airline and airport codes needed to access information held on SFMS,
city, country, continent and type of aircraft used in the promotion of information systems.
KBMS system on all airport and airline companies that use our airports and IATA
ICAO codes, cities and countries where they are defined in the ports. However, before
airport to our time yet time to do a port or a new airline flight in question
identification is required on this system are made.
Flight Information Display System (FIDS) (Flight Information Display System)
Purpose: AFMS system entered flight records and information of the terminal located in the
arrival and departure board,
the flight information monitors, the gate indicator, the indicator luggage, indicator of the chute,
the staff monitors the
It enables the projection.
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This system also flight information for automated telephone answering system and on the internet
It constitutes the source of the published flight information.
operational actions taken by the FIDS Flight Information include:
- And performing all of the flight data processing in the absence of connection AFMS,
- Air and ground services organizations CATS system failure or premature in the absence of flow
of information
boarding, implementation of the latest call information display manually closed door with
requests for information.
There's also no KBMS of airline and airport codes separately as my -The system on FIDS system
Introducing.
- Controlling the flow of all information published on flights.
Flight Operations Center (THY UHM) System
Intended Use: The base station uses information about all of our flights with Turkish Airlines
Ataturk Airport, the port
updates, additional time is used to monitor the status of the flight.
Turkish Airlines flights delayed arrival or departure flight delays with timely information AFMS
information system
It is processed. Flights canceled, again be monitored through this system. Whether added or
removed expeditions
FIDS system of tariff changes and the TK system is done by comparing a daily basis.
SITA
Purpose: Airline companies scheduled departure and arrival times of change in the estimated
arrival
clocks, for they represent the flight, the airline representative in our company charter flights to
the airport
the acquisition of information is used.
private communication network used by companies and organizations concerned with civil
aviation. To sit through Sitatex program
address messages we receive information updates made interpreted.
HAVAS NUD System and Chalabi IKARUS Flight Information System
Purpose: Celebi Havas and ground services in airline flights that serve the enterprise
It is used to track updates.
Eurocontrol Central Flow Management Unit (CFMU)
Purpose: European Airspace controls all air traffic over the Eurocontrol Central Flow
Management
Entered by the volume of air traffic and flight information it will be used in the pursuit of.
Collaborative Decision Making (CDM)
Purpose: Havas, Celebi and the new flights and flight status information on the Turkish Airlines
flight found in the system
The information that must be processed by software control of the FIDS system interpreting
AFMS operator
It is used to apply within.
Boarding Gate Automation System (CATS)
Purpose: The airline and the ground handling company on the flight departure 'Boarding', 'Last
Call' and
'Gate Closed' information terminals located at their boarding gate by AFMS system
Send them to real-time to these disclosures FIDS flight information display system managed
Provide the income statement.
Tourist Welcome System
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Purpose: exterior lines developed in order to facilitate the meeting of the arrivals floor of the
greeters
used. Which met at the meeting point of the monitors in passengers departing passengers
expected arrival times
It reflected through.
Advisory Unit
Advisory units missions in general, routing consists of information and announcement services.
Forwarding services, counseling information given to passengers in order counters, information
services, and
passengers are made for the people who reached both phone counseling unit.
2.1.6 Parking and Valet Business Coordination
Valet Parking and Business Coordination; Ataturk Airport on-site Parking System (CPS)
As a customer-oriented operation, passengers, ensuring supply to companies and private car
parking space, the principles of earning income
It is obliged to set.
Storey Parking Structure:
Terminal 5 parking floors and three sections (yellow-blue-red) is made. There are a total of 4
input and two outputs.
Yellow parking 4th floor, 5th floor parking Blue and Red parking terminal with a total of 3
bridges, including the 4th floor
It depends.
Parking capacity is 7076 vehicles. car capacity in the respective floors;
1st floor: 1: 357 vehicles, 1B: 483 vehicles 1C: 701 vehicles, a total of 1,541 vehicles
2nd floor: 2: 355 vehicle 2D: 465 tool 2C: 692, tools, tool 1512
3rd floor: 3: 359 tools, 3D: 465 vehicles, 3C 701 vehicles, a total of 1,525 vehicles
4th floor: 4: 312 vehicles, 4 465 vehicles, 4C: 695 vehicles, a total of 1,472 vehicles
5th Floor: OPERATION CENTER, Blue Parking: 409 vehicles, Red Parking: 617 vehicles, a
total of 1,026 vehicles
Parking system is designed as a structural section 4 inputs and 1 output. The main entrance, with
10 inputs
machine and consist of them belonging barrier Ataturk Airport is on the main gate. Round-floor
The two entries in the entry machine and is located on the entry barrier for these machines Red 4
It binds to solid. The other two input consists of a single device group developed the Domestic
and International Terminal
Yellow 2 is connected to the floor of the car park floor.
Outputs are made in bulk Red 2 is still solid. 8 and 1 output automatically paid out
In Fig. exit barrier, which is open only to use the valet car in Blue Parking 2nd Floor
There.
Transitions between coats
In the transition between the floors and down ramps it was to call the C and B levels.
directly to the floors are made from only the input and output B section.
From the main entrance there who prefer a vehicle 2C 3B, 3C in order here, 4B, 4C, 5B and 5C,
reaching top
In order to take into kabilir. part, from 2A to 3B, and 4A to 4B than 3A 5B is reached.
The tool of choice for 2D directly from the main entrance here made a special entry cards for
subscribers 1C, 1D
section 1A and domestic reach the nearest parking section for passengers.
Tools are entered directly from 2D and 3D section zorundadrlar.2c section 2C reach the exit
section.
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Bus parking:
Not enter the parking lot from 2 meters high outdoor parking for cars and buses use. Tools auto
park
Taking the entrance ticket or subscription card and make touch in a single manual, automatic pay-
out
They check out the chassis. Customers will be charged the fee of the ticket or subscription card is
read and the barrier opens
The output of the device is provided.
Parking lot:
Opened in 2009 Parking lot is parking deck that enhances the functionality during peak periods.
This parking capacity is estimated to be 1,069 vehicles.
LPRS System (License Plate Recognition System)
Ataturk Airport is used in the parking lot License Plate Recognition System (Licence Plate
Recognition System); Login
and located in barrier and out of LPRS system works via the camera images. parking
using tickets that each customer have received the input, the system automatically performs the
registration plate. Customer
Use the exit control system when the vehicle entry ticket information and details of the vehicle at
the time of overlap
out to give approval.
Long Term Subscriptions
Continuous use as parking, airport staff and group of customers. These customers
Keycard given veotopark contract subscriber (individual) is filled. The vehicle must be parked at
the entrance and
tickets received is requested. From the customer to subscribe; Copy of vehicle registration,
driver's license photocopy, if there is DHM
-apron- Card entry terminal office copier is taken. Subscriber information is received and
completed customer subscriber fee
pay provision (receipt or invoice) issued a document. Customer information system is girill.
Customers who subscribe to any user group, for the second vehicle, when subscribers wish to
receive an additional card, DHM
specified in the tariff, customers will benefit from normal subscription application.
Short Term Subscription
4 days, 7 days, 15 days, and offered to customers who wish to use the parking lot in 1 month
period subscriber cards
The service. Customers with your ticket received at the entrance, go to the nearest safe payment
is within one hour,
itself is performed by requesting the service containing the appropriate time. Full name, vehicle
license plates, phone
number of time intervals is processed will remain in the system. Taken fee receipt or invoice
issued.
Single Space System
Total 7076 except for the penthouses in the parking lot with a capacity of 5,700 units Floor LED
and sensor using Automatic
Parklane System was established. at the same time as the corridor system show the total free
space on all floors
baznda also seem gaps. intervention by a central system and operation edilebiliniy
It is followed. System I-PAD and I PHONE and under TAV Mobile Android apps
It can be monitored.
lost Ticket
Each customer must present the ticket lost ticket form that is not a security guard in
dzenlenir.kayp tickets
call of the vehicle's license plate, taking the copy of the user credentials for lost ticket record
uygulanr.yeterl
In the absence of blood started to doubt as to whether the requesting agent and / or insist
The application is made to the official security and traffic police is encountered.
Customers login information will be checked by the LPR system. not found the vehicle
registration plate recognition system
pricing by looking at the customer's flights and no flights or if, the chips containing the name or
vehicle plate
etc. is done by looking at pricing.
Payment Facilities
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In a total of 26 locations throughout the terminal (APS 15 - 11 Manual) pay stations are available.
Customer
satisfaction, the ease of parking payment and parking traffic to ensure the order of the customer
output densities experienced, placed in the field of predetermined APS and Manual Payment
Points
With operations are facilitated.
The Domestic Departures floor 1, Domestic Arrival times to 1, inserted into the new APS parking
Domestic outlet 's
Thanks to increased satisfaction of payment.
2.1.7 Area Allocation and Contracts Coordinator
Area Allocation and Contracts Coordinator; Ataturk Airport International and Domestic Terminal,
General Aviation
Terminal and Parking in the office, warehouse or other spaces, which have been identified
principles and procedures
Within the framework of, or aviation related organizations to provide support to these
organizations to customers, BTA and ATU
Our company located under the hire-group of companies, Business Services General Directorate
sublet
and all spaces in all areas of commercial companies, including areas in the terminals used by the
public institutions
It is to ensure that the inspections and controls the field.
New Places Allocation
- The demand for space allocation made by the customer in writing and TAV Istanbul Area
Allocation and Management Agreements
it shall be evaluated by the Coordination appropriate location.
- Following the agreement between the customer and the operator on the space allocated to the
company for the first time in the terminal area
If he can apply to the allocation of the company's signature circular, trade gazette, operating
certificate, tax certificate, communication
information and letters of guarantee is requested; Legal Counsel forwarded to.
- Legal Counsel of the space number, area, floor where square meter unit prices, expenses for
general GGKP
Contribution amounts a table prepared for the amount of collateral and the monthly and annual
rents prepared in the frame.
Legal Counsel company statement we send the customer terminal for the first time for the
paperwork and rents
The space rents "Area Allocation Agreement" or the leasing additional space in the "Protocol" to
prepare and
CFCU signed by the customer and management stages tamamlatlarak said a contract or the
proto-
to be stored on the original copy of a copy is sent to the Revenue Department.
- Area Allocation Agreement, or after the signing of the Protocol space Maintenance Manager,
Electrical &
Electronic Systems Coordinator, Coordination and Information Technology Department of
Mechanical end controls
After making a clean, ready-to-use systems that are actively showing "Location Delivery Report"
It is delivered to the customer.
Pricing for the so-called subject area each year, TAV Fees approved by the General Directorate of
State Airports Authority
It is conducted according to schedule.
- Location Delivery minutes of the revenues to be collected in a timely and accurate copy of the
lease
Sent Coordinator.
Location Return
- The need to place a request for extradition made by the customer, by the Coordination Area
Allocation and Agreements "Location
Return Record "is prepared. Structure Repair Coordinator, Electrical & Electronics Systems
Coordinator, Mechanical
TAV Operations and Call Center Coordinator and Assistant General Manager (IT) controls and
scene
Sign the minutes of that system remain active. Record, Area Allocation and Agreements by the
Coordinator
also signed by the customer and will be delivered to the space.
- Place a copy of the Minutes of Income Return to deliver the signature book Coordinator.
Fault / Construction Cost Estimate Form posted to
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Company scene taken under unloading signature Location Return Minutes completed by the
relevant technical units
If based on the information in the sections relating to the damage caused by technical units locus
"Fault / Production Forecast
Cost Form "organized Area Allocation and Coordination Agreement will be forwarded to. Area
Allocation and Agreements
Coordination is approved this form of company revenues and Coordination roads and Revenue
Coordinator
It would amount to bill the company.
Meeting Room Hire
SLIDING Ali and Fatih Ergo man meeting rooms according to customer demands, as described
below
It is rented.
- Area Allocation and lease agreements via e-mail by customer demand for meeting rooms
Transmitted Coordinator.
- If room is available, the customer, technical equipment, provides information about the hall
fees. food & Drink
CTA and pricing alternatives related to routing is done.
- When agreed with the customer meeting room usage fee (the fee schedule contained in the
relevant year) What about
Allocation Area receipt of payment by the customer and will be forwarded to the Coordination
Agreement. Requested room
Administrative units for the preparation of information by e-mail about the layout and equipment
are provided.
- Revenue Receipt will be sent to the Coordinator.
- Month-to-month training list will be sent as e-mail by the relevant units of the hall by our unit
According to the training room capacity for making the determination on the record.
Administrative units monthly training
A list of the programs and room layout Area Allocation and sent by the Coordination Agreements.
Moon
in cancellations, regulations and Space Allocation Agreement related to e-mail about additions
It made by the Department.
Control of Assigned Area
The allocated space is being used in accordance with the terms of the contract made with pitch
control and
Are there any non-compliance will be recorded by the incident report. The necessary warnings to
the customer in writing
Transmitted. In cases where the elimination of non-compliance by warning a second time,
criminal proceedings applies. Customer
Satisfaction surveys conducted by the Director of Customer Relations
Assessed over.
2.1.8 TAV Fire Department
TAV Fire Department, responsible for the border in the building and fire prevention and to be
taken in spaces
get-fighting measures, under the regulations have been created about the fire protection of
buildings;
fire safety and make risk assessment, to follow, making observations, identify deficiencies
and the obtained results in a report including corrective actions to provide management TAV
Istanbul
Staff to raise awareness about emergency situations, and be taken to prevent any planned despite
assuming responsibility for the fire exit, by applying the protocol basis, and the spread of fire
According to a risk of transferring the information to the State Airports Authority Fire
Department out of control, joint and coordinated with these institutions
It is to work.
TAV Istanbul Fire Department, 7 Fire Chief Fire Officer 1 and 1 on a 24 hour basis with the
Director of Fire
working in emergency situations in the first intervention, who commanded the special security
unit, coordinated
Can work, DHM is an active unit may be ready to work under with the arrival of the Fire
Department to the scene.
Responsibility activities in the field of active and passive systems in full and functioning of issues
controller is a unit working as a reporter on the controller and corrective actions.
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2.2 TECHNICAL SUPPORT UNITS
2.2.1 Terminal Operations Center (TOM)
TOM; Maximo software used by the fault in the terminal structure, demand maintenance
notifications
Of receipt of the record, in which the orientation of the relevant units, and work with the business
of Interventions
decreasing the impact of the follow-up and coordination was provided, responsible for reporting
on all activities
It is the unit.
TOM and other technical services to record all work units, monitoring, workflow and reporting
It uses a software called Maximo Asset Management System in the matter. Maximo Asset
Management system
The person making the statement above; name, phone number, and runs the company with
information about space issues reported
detail is recorded. Software, on the whole statement to be recorded work orders and results
with details (man / hour, and a description of the materials used, etc.) it has the ability to
maintain.
TOM, workflow control with Maximo program on technical operations and coordinates. the
program
using data, technical operations status and detailed reports on the performance of the technical
unit
It can be produced. Failure notification by phone or other means by the terminal sharers (e-
mail, intercom) toms are made.
Also daily technical unit is controlled by or determined in their system during maintenance
Those that affect the operation of the fault TOM 'to be notified. Made it all the fault notifications
operators
Recorded by. Registration under the relevant notifications received by the engineering unit TOM
technical shift supervisor
Diverted. Technical services department undertook the work order and work according to the
instructions on the fault
It makes. When the study ended in failure Maximo program opened with respect to electronic
form, finishing
information technology services department are handled by the respective shift supervisor. the
termination information by TOM
When taken back to the person who made the notification failure notification, information about
the results of the studies
It is issued. The person making the statement bilgilendirli and / or result in the event of approval
and satisfaction
TOM and electronic form approved by the process is completed. Otherwise, the notification form
approved by the same
It will be re-processed through registration.
Technical Services Department to intervene failure of process and maintenance management
processes with relevant quality
Reporting on the activities of other works by Maximo Program Performance Indicators
committed on
Formed by the conversion of data and information is monitored.
A) described the incoming notification of symptoms
Fault
Claim
Maintenance
Information
Production
B) Failure, request information and care as notification and finalization of the Registration
of
C) Terminal Security Systems Fault / Care Coordination
D) Accident and Damage Detection
E) Terminal Lighting Management
F) Outside Corporate Business Machine Supply
D) New Mahal Creation
H) Reporting
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a. report to the management of the Technical Unit of the frequency and content management in
the direction of the future demand
determines.
b. Data concerning the work of the technical unit is monitored through the Maximo software.
These data weekly and monthly
the program is taken over by the Head of the report and TOM published electronically.
2.2.2 Technical Units
system of facilities, equipment and hardware, always be able to provide the expected
performance and
with the goal of interruption of operation with unexpected malfunctions and shutdowns, planned
preventive maintenance activities
Gerekletirilir.t about annual maintenance plans to provide service 24 hours 7 days of Technical
Systems
departments are prepared and followed up). Maintenance Period to the needs of technical systems
daily, weekly, monthly,
3 month, 6 month or year is planned. adequacy and effectiveness of periodic maintenance
periodically malfunction
It is assessed by analyzing the records and if necessary revised maintenance plans.
Directorate of Technical Coordinator and is responsible for the system and some of the details of
each Director
It indicated.
2.2.2.1 Electrical and Electronic Systems Coordinator
2.2.2.1.1 Electrical Systems Department
A-Low, Medium Voltage and High Voltage Installations
The Domestic created half a million m, Line, Parking, General Aviation Terminal and
trigeneration
A total of 16 units, including units deployed in the Main Electrical Power Station; 3 34.5 / 10 kV
10
MVA transformer, 3 10 / 34.5 kV of 5 MVA, 47 10 / 0.4 kV transformer 630-1600 kVA, 155 MV.
cutting Cell, 1357
Standing pieces type AG. Consisting Board, Medium Voltage and Low Voltage System with 545
units of measurement devices and Relay
followed by the SCADA system, control system-wide from 2674 points and by controlling
systems
It provides the automation.
b-SCADA system (Energy Management System)
SCADA System, specialized training by the operator qualifications and experience required for
the given job
365 days are monitored for 24 hours. due to the power failure alarm and fault in this way in the
field
also comes as the determination of fault and fault type information are recorded by the system
printer business
power loss is prevented by preventing service interruption. In this way the reliability and
efficiency of the system increases.
The Medium Voltage and Low Voltage Systems followed with 545 units of measurement devices,
SCADA System and Relay System
more than 2,500 points in the overall control and control is provided by the automation of the
system.
SCADA software and other computer media (Generator Automatic Power Management Control
System, UPS, CDB
etc. ) Is easily formed so as to exchange data and integrated.
c-Uninterruptible Power Supplies (UPS System)
In total 5230 kVA, including various power and total of 24 Domestic Static UPS, external lines,
All electronic systems including Parking and General Aviation Terminal with a smooth power
that they failed because of the negative effects of feeding electricity system eliminates.
In addition, the power supply circuit until it lost 15 seconds when Generating sets. like time
within
By feeding the panic of the passengers throughout the terminal selected by all of the emergency
lighting Electronic Systems
Prevent state and ensure the continuity of the system.
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D-Terminal Internal and External Lighting Installation
Domestic, International Flights, Car and General Aviation Terminal in total, including 52,000
Interior Lighting
Total Lighting, 130,000 light bulbs; 370 Lighting in Outdoor Lighting
There. Interior and exterior lighting, building automation systems (BMS) is controlled by a
sensor
It is actuated. All of the fixtures used in exterior LED lighting system has become both
transforming a
energy costs are reduced as well as maintenance costs. Approximately 80% of the fittings in the
interior lighting with LED
it has been transformed.
E-Apron Lighting
Apron Lighting System, the approach to the bridge of the aircraft safely at night conditions,
making the park,
passengers and cargo to download and can be made to overlap, again bridge the flight left the
runway or parking spaces
It was set up in order to provide the transportation. Apron projector of light distribution in flight
and on the apron
All services in the area of the eyes, at least to dazzle and apron of ground services personnel who
served
placed so as to illuminate sufficiently made light angle setting are offered the best service. Teeth
3 in an apron found in the direct line from the generator line, 2 to be fed from the utility line
Sodium Vapor 1000W projector has a total of 5 units. Located directly on the apron in Domestic
all fed from the generator to a total of 74 lines 150W LED Flood located. apron lighting
Ramp Tower is operated by the authority of an independent computer control.
2.2.2.1.2 Electricity Generating Authority
a-trigeneration plant
Ataturk Airport which is the main link between Turkey and abroad, the energy bottleneck may
occur
ensure the safety and energy has been established trigeneration plant to use more efficient.
Trigeneration plants; electricity, heating and cooling energy produced together in the same system
that enables
It is a form of modern energy production.
Natural gas is used as fuel in the trigeneration system. Gas respect the environment, pollute the
air,
damage to nature is not an environmentally friendly energy source. Which is harmful to the
environment when burning ash, unburned
hydrocarbons, such as waste material is to form oxides of sulfur. Toxic carbon monoxide and
nitrogen oxide emissions are very low compared to other types of fuels. In short; Nature, the
environment, and therefore
sigortasdr.szkonu of serious human future trigeneration plant 3 Rolls Royce brand gas engine,
3
waste heat boiler and absorption chiller consists of 3 Broad brand.
Trigeneration plant
Brand
Rolls Royce
Model
: RR-BERGEN KV-18G4.2L
Electricity Generation Capacity
3 x 3205 = 9615 kW
Hot Water Production Capacity: 10786 kW
Cold Water Production Capacity: 5781 kW
transformer
3 x 5000KVA to (10kV / 34,5kV)
Internal Supply Transformer
: 1250kv A (34,5kV / 0,4kv)
MV. Cutting Cell
5 name
b Redundant Power Supply Emergency Power And Automation:
International Terminal project should contact 8 2275 kVA standby synchronous running and
SCADA system
in which emergency power automation system is available 24 hours a day, 365 days hold.
Elekroj group power automation devices with intelligent computer-aided 9 (RTI) system
equipped edilmil field
155 points by checking in with PNO, power transformers and breakers in medium voltage and
low voltage systems
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Emergency power supplies and controls the state power according to the needs in the field of
information systems taking
Switches on or off.
in the event of mains power cut out of this system or setpoint 8 generating group
sekronisasyo and start taking the requirements of the Emergency devices in 15 seconds instead of
bringing in 8 seconds
It provides the function of emergency lighting.
General Aviation Terminal used in case of Emergency Diesel Generator set of 175 KVA power in
365 days
24 hours is kept ready.
Also considered for emergencies outside their 7.5 kVA mobile generator 365 days 24 hours ready
On hold.
2.2.2.1.2 Electronic Systems Department
A CCTV Closed Circuit TV System
International Terminal at 650 100 fixed dome cameras, including cameras, motion 750, Floor
Parking at 81 fixed camera dome 4 has a total of 85, motion system. These systems
Airport Security Branch is the control center. The center for the entire airport (Domestic, Interior
Line, Parking, General Aviation) has the capacity to record 30 days, 1 Master Server 7 Recorder
Server 6 Storage unit with 61 units consisting Encoder IP-Based Registration System monitoring
unit 4
unit and 160 has been follow-up of 17-inch monitor is available monute. Foreign business
purposes outside their
Lines bhs' 600, motion monitoring unit 3 and 13, there is a system monitor. 28 days recording in
the same place
There are 41 digital recording unit capable of storing.
Domestic Terminal at 130 160 fixed cameras, motion systems, including 30 dome cameras
It is available. This system is the control center of Airport Safety Branch. 28 days recording at
this center
Digital recording unit has a capacity of 50 to 5 units and monitoring unit 160 has been follow-up
monitoring
17 inches monute are available. Their purpose entity outside the Domestic Terminal bhs' 64,
motion, 1
monitoring unit and 5 a system monitor is available. 4 has the same place in 28 days to register
property
There are digital recording system.
b-Access Control System
working as an integrated CCTV system with CACS system is available. International Lines
Terminal 91 units of this system
sensor panel 540 reader mevcuttur.i Terminal are 13 sensor panel 70 reader
It is available. The control of this system is the security center DHM Chief directorate, where the
main system CA3000
and card printing units are available. Card printing is the duty of State Airports Authority. Each of
Domestic Terminal and Carpark
point by securing 24 hours all the images taken under record. This system CA3000, CACS
system and
It is integrated with the Fire Detection System. not authorized any door within the system
When opened by individuals, integrated system evaluates incoming alarms, the system's voice
as it will stimulate and automatically records exactly. Again, coming from the fire detection
system alarm
card-controlled doors in the relevant case allows the releasing safety. Turkey also
monitoring the size of the card system that does not have control and recording facilities. FAA
again in this size
see approved and internationally recognized system is unique in Turkey. Security systems and
Gvenlik'
Because of the measures taken, Europe's most reliable terminal confirms that our election.
C-Security Control Systems (EDS X-Ray Detectors and Hand Door)
International Terminal are 13 Level 1 EDX device 6 Level 3 CTX Tomography devices, 4 pcs
Bomb
sniffing device, Domestic Terminal 2 Level 1 EDX device 1 Level 3 CTX CT device 1
Number 365 days, with a bomb sniffing device - 24 hours can provide service for international
safety standards.
International Terminal at 88 X-ray detector 81 pieces of metal doors, the Domestic Terminal at 30
x-ray 29
Total metal detector gate at the General Aviation Terminal 2, including 2 x-ray and metal detector
gate
totaling, 116 x-ray, metal door detectors 109, 365 days - 24 hours of international security
They can provide service standards.
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d-Fire Alarm System
Domestic Fire Detection and Alarm System with Terminal Point in 5000 reported receiving
property; HVAC
BMS, CACS is integrated with Voice Alarm System. 8500 Fire Detector 550 Fire
Button, Strobe 453, 232 corneal Flasher and status information from the 20 Field Panel, 2
According to the central computer terminal in evaluating fire scenarios, HVAC, BMS, with Card
Access System
integrated in every point of the terminal is to control in terms of fire safety. These systems
address
The system provides fire safety point. The system pre-planned manner with other relevant units
ensuring coordination, at least twice a year, including 52 fires in the physical tests of the system
.
Domestic Terminal in 1520 the number of smoke detectors, 130 fire button, the horn 68 pieces,
47 pieces flashers and 4
Total area panels and 2 are computer center. Incoming status information, 2 Center Computer
fire scenarios are evaluated according to the terminal, HVAC, BMS, integrated with the Access
Card system
Every point of the terminal is to control in terms of fire safety. This system is a system address,
It provides fire safety point. pre-planned manner coordination with other relevant units of the
system
providing physical testing of the system in fire zone including at least two times a year are
performed.
Again dedicated and expert staff who are trained in this system by performing preventive
maintenance of 365 days
Keep high efficiency of system performance is provided. The size and physical as fire
business where the test is the first in Turkey.
E-General Release and Announcement System
International Terminal in 7710-piece speaker, microphone 52, 249 amps, 86 noise
General Release and Emergency Sound System, consisting of sensors; Domestic Terminal and
across the parking lot, computer
controlled and defined as Alarm centers, counseling from, and make public announcement of the
regional GATE
Facilities are provided.
1700 Domestic Terminal in speaker, microphone 25, 1 Main unit, 16 amp
There.
The public address announcer and sesite me, working as an integrated Fire Detection and Alarm
System and the fire zone
automatic fire warning and guidance announcement is made according to the scenario.
72 of 63 from the microphone used by various noted that staff in the air path of the gate
received, keeping them active for 365 days and 24 hours depending on the service and selection
of staff mentioned above
that reveals the private sector and TAV difference.
f-Clock System
Parking at the Ataturk Airport, including a total of 170 analog, 40 digital and 2 hours
Consisting of world time Clock System, GPS signals from satellites connected to the system by
means of the satellite antenna
Taking time information given by other systems (CDB, SCADA, etc. GOS. Systems) makes the
task master clock.
ensure the proper working hours by sending control signals are connected to the system at the
beginning of the system clock with the aim of
checks and verifies all hours corrupt ones. Eliminate complaints from passengers and
stakeholders in this audit
prevent operational errors such as the hijacking of passenger planes as lift
g-Intercom System
Domestic electrical rooms with a total of 120 Intercom terminal connected to the Intercom
System, Ramp Tower,
Passenger communication between the bridge and elevators are provided. 23 local units in the
Domestic BHS system
intercom systems are available.
Intercom with a total of 31 rooms connected to the electricity Domestic Terminal at Intercom
Systems, Ramp Tower, Passenger
Communication between the bridge and elevators are provided. 17 units in the local intercom
system Domestic BHS
system available.
h-automatic aircraft parking system
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Automatic Flight Parkettir International Terminal System (DGS), the operator panel 26 units and
26 units of Laser Unit
Automatic Flight Parkettir olumaktadr.i Terminal System (DGS), the operator panel 12 and 12
Total Laser consists Unit. This system according to the types of aircraft passenger bridges,
parking areas to approaching aircraft,
centerline and gives direction to the pilot by identifying the stop point, the unmanned aircraft as
correctly park
Do not approach saves time in the plane of the passenger bridge.
DGS is a whole system DGI + GOS, taken from dgu "Block On / Off Block" message, the
computer system
sending the GOS-controlled unit, rather than coming under aircraft parking and departure time is
recorded and associated
It starts a new process in the system. This process involves the financial and business operations.
These processes and procedures at the international level in all integration specialist providing
software and hardware support
and at the highest level it can be carried out by staff who spoke English. In addition, the system
provider company which
SAFEGAT depends online in Sweden.
I Touchless Automatic Sliding Doors
International Terminal at 135 automatic sliding door, 2 revolving doors, automatic sliding
Parking at 18
doors, General Aviation terminal 4 automatic sliding door, automatic sliding Domestic Terminal
69 pieces
doors. This sliding door is electrical, electronic and mechanical by trained specialist personnel
maintenance are performed 365 days are kept in 24-hour uninterrupted service.
The door of the toms staff to failure due to be taken to the BMS system status information
Complaints are prevented from coming under the guidance field.
2.2.2.2 Machine Coordinator
2.2.2.2.1 Mechanical Affairs
a-Heating, Ventilating, Air Conditioning System
Ventilation and Air-conditioning systems that make power plants, aspirator to Kazan to Cooling
the group, the cooling towers, heat exchanger to, the circulation pump, fan coil units to the Air
Curtain,
Split air conditioning, a predetermined period with protective and preventive methods and by
mechanical operation
maintenance is applied.
response times to faults to be my minimum rates, spare parts are kept and malfunctions that may
arise
According to a business plan
b-Plumbing
Plumbing system; Drinking water, DHW and the desired conditions of the water circulating in the
system
the introduction, it will be available, the WC, the waste water collection, removal and treatment
of duty
It covers. Deep water wells, water tanks, water equipment, water softening equipment and
installation equipment
Thanks to the terminal's water supply is achievable in the required conditions. therefore, use or
life in plumbing
Measures are taken for the failures that may arise, the faults are corrected by mechanical
operation again.
Periodic maintenance of the system forming equipment is provided along with a foreign firm
support. daily water
analysis and conditioning are constantly kept under control.
c-External Fire Hydrant Installation, Water and Dry Fire Fighting Systems
placed in the appropriate volume of the general regulations Cabinets, fire sprinkler installation in
confined spaces, the terminal
around fire hydrants, System room is located in the installation FM 200 gas extinguishing
systems
Controlled by the mechanical works director, it is provided maintenance and operation. FM 200
as special
It is taken on issues requiring specialized services from authorized service. According to the
regulations needed
fire extinguishers also places which are placed in various properties, the periodic checks and
changes
.
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2.2.2.2.2 Mechanical Systems Directorate
A-Lift System
Passengers, staff and the transfer of goods between the terminals and the parking lot across the
floors together,
In order to ensure a safe and fast way to 54 in the international terminal, parking at 11, while in
domestic
16 passenger and freight elevators serving the CIP 1 CIP passengers including elevator, Ataturk
Airport terminal offers a total of 82 elevators and 2 disabled Platform service and parking.
b-Escalators and Moving Walkways
to ensure the transfer of passengers more comfortable and quickest way, the transition between
floors in domestic
terminal-metro connectivity to meet the passenger traffic of 5, 6 passenger bridges coming in the
door, hanging with departure times
In between domestic total of 12 escalators, including 1 and 29 escalators outside
It serves customers in line.
They asked the passengers to safely and swiftly in the transfer direction to statistics; Metro-
domestic connection 8, inside-out line
5 units in connection routes and international routes, including 27 units for a total of 1879 meters
in the general terminal
It is provided with a length of 40 marching bands.
c-400 Hz System
400Hz Power System (GPU): 400 hertz frequency in need of aircraft, valued at 115/200 volts
producing an electrical voltage and frequency changer.
Bridging the parking area to the needs of energy hz.elektrik 400 aircraft parked mounted to
bridge 90
kVA / 120kVA to 400 Hz. It is supplied from the power source. 400 Hz. Electrical systems trained
in this regard, weather
technicians of the airline company, where service providers personeliv Terminal Operator (TAV)
Bridge Services
It is run by staff, 400hz.elektrik cables
only trained in this regard, the airline
technicians,
where service providers personeliv Terminal Operator (TAV)
Bridge Services
Is connected to the aircraft from Personelitaraf / separated.
the parked aircraft to the passenger bridge; In order to ensure the external power supply, 37 inside
the outer line
12 passenger bridges are mounted on lines 400 hz.elektrik system. Also in case of a fault 2
mobile units (GPU) is providing support to 400 Hz system.
d-PCR System
heating and cooling of the air in the passenger cabin from the Ataturk Airport bridge with parking
the purpose of the international terminal to 26 PCI (Pre-Conditioned Air) air conditioner mounted
in the passenger bridge
It serves. 10 of them in the domestic terminal apron to a total of 12 PCI-mounted air conditioning
device management services vermektedir.kli System TAV Bridge Terminal Services by staff
run. Separation of hose connected to the air only TAV Bridge Terminal Management Services
It is done by the staff.
2.2.2.3 Enterprise and Call Center Assistant General Manager
domestic and international flights at Istanbul Ataturk Airport, all computer systems are located in
the terminal building,
structured cabling infrastructure and telephony system activities based on customer satisfaction,
as soon
time effective solutions to produce and airport operations continued uninterrupted with proactive
measures
a) CUTE check-in desks located in the (Common Use Terminal Equipment) located within the
System
Workstation, Boarding Card (ATB) and Luggage Tag (BTP) printers, Boarding Card Readers
(BGR), point
making matrix to ensure proper service of printers,
b) the terminal building and passenger information monitors located within FIDS system, LED
board,
indicators and ensuring the smooth operation of all computer systems connected,
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c) phone, to immediately intervene to remedy the problems will be experienced in Data and
Network line and
ensure flawless communication,
d) Airport of all IT equipment they use in general purpose and services (computers, printers and
mobile devices) at a level to keep up with technology in a way that will help to smooth and
trouble-free operation
ensure operation,
e) Central Data Bank (CDB), all of which use the server and the client computer system and
smooth
level to ensure the smooth running to provide adequate service to the user,
f) evaluation of user demand and necessary to the development of all information technology
activities
CUSS Kiosk established to be carried out in accordance with the services and the Information
Kiosk
Ensuring the smooth running level will,
g) Not used in parallel Aircraft Parking System GOS (Gate Operating System) server and client
the computer will give you the right level of service to ensure the smooth running,
h) used in the luggage Matching System and Ground Services and client services that are
submitted to Companies
computer software and hardware still Location Service Companies, the software of their own
hands Terminals
Providing support
i) The Passport System is used by the Police Department, cabling infrastructure and optical
passport reading
Ensuring the smooth running of the system and tracking,
j) wishes to all institutions and organizations that serve the airport general communication and
data
provision of infrastructure and the elimination of the problem,
k) Ramp Tower from serving, ROTA provides the optimum location for the door of the aircraft
and open positions
(Resource Usage and Task Assignment Optimization) system to ensure smooth operation,
It carries out its activities in Istanbul Terminal Operations Directorate General of management
and administration.
2.2.2.4 Building Maintenance Coordinator
Realization of A-Planned Maintenance
General AHL in plant and building facilities in the scope of our business and the Environment
(Domestic, Domestic,
General Aviation Terminal, Multi storey car park, Parking, trigeneration Building) forms of
constructive building systems
always be able to provide the performance expected and unexpected failures and the resulting
operation
The purpose of the interruption of the services provided by the planned preventive maintenance
activities and pauses
Is performed.
Landscape
Ataturk Airport International Terminal, Domestic, general aviation terminals, floors and outdoor
parking lots, trigeneration
Treatment is carried out in general and in the green field.
o Indoor Plant Care
o Environment and Green Areas Maintenance
With the help of the knowledge about planning issues in order to maintain effective and efficient
use of Landscape Studies
makes. All activities are performed following the route of the draw made this planning and
coordination are necessary,
continuity is ensured. The terminal site daily, weekly, monthly and yearly maintenance
requirements, as is done
occurs when the design and construction practices in line with the damaged areas in cases of
failure
It can be made in their work.
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Routing Maintenance
Ataturk Airport International Terminal, Domestic, general aviation terminals, floors and indoor
and outdoor parking lots located
Passenger and vehicle wear and tear on the outskirts of guidance materials, fatigue and aging
The cases are made depending on the maintenance planner.
General Exterior Maintenance
Ataturk Airport International Terminal, Domestic, general aviation terminals, parking lots,
trigeneration
Houses of Tallinn material fatigue of structural elements of the exterior-aging, etc., depending on
their condition based
It is scheduled for maintenance.
Interior Flooring Care
Atatrk Airport Domestic Terminal, general aviation terminals, parking lots, trigeneration
epoxy available in the building, flooring, granite, marble, raised flooring, carpet, PVC flooring
Structural elements of the system in which a constructional material fatigue-aging to do so
depending on circumstances
planned bakmlardr.yolc deformation cases occurred in areas where circulation is intense, the
business
As a result of the scheduling performed using the following procedure after the scope is detected.
Roofs General Care
trigeneration
not to form the roof of the building materials of different types and structure elements in InAs
fatigue-aging etc.
Depending on their condition based maintenance are planned.
General Wall Paint Care
OS when the extent of dye present below the surface of the structural member constituting the
entire building inaa
aging-maintenance and wear and tear on an annual basis of the situation arising from the business
scope of manufacturing
determination is made, is planned and implemented.
General Care Apron
Business scope / responsibility under aircraft parking areas and service roads that make up the
existing concrete tools,
grouting, the manufacture of paints, asphalt and traffic signs of wear and tear caused by wear-
case
The business scope of the maintenance work is done on an annual basis are identified, planned
and carried out.
Barriers and Screens General Care
Ataturk Airport International Terminal, Domestic, Multi storey car park building during
renovation and construction fields to isolate
material fatigue and different types of barriers and structures used in the front-aging, etc.,
depending on their condition based
Pyramid / Vault Ceiling Treatments
Atatrk Airport which make up the existing pyramid vault and suspended ceiling in the building
airports constructional
material fatigue of components are maintenance-aging etc., depending on their condition based
planned.
Maintenance of Doors and Accessories
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trigeneration
available in all sub-components of building materials, doors and their constituent parts yorulmas-
maintenance are planned obsolescence, etc., depending on their condition based.
General Ceiling Treatments
trigeneration
constructional material fatigue of structural elements which make up the existing suspended
ceiling in the building-aging airports, etc.
Furniture Care
building in trigeneration
material fatigue of all sub-components and furniture parts available which created them-aging
etc.
Interior Glass and Barrier Care
Ataturk Airport International Terminal, Domestic, existing general aviation terminals located in
the interior of the building
glass and material fatigue of the barrier forming constructional building elements, depending on
their condition based-aging etc.
Stairs and Service Corridors Care
trigeneration
present in the building stairs and service corridors bucket of quarters forming the constructional
building elements
maintenance are planned-obsolescence of material fatigue, etc., depending on their condition
based.
Check-In Island General Care
Ataturk Airport International Terminal, Domestic check-in islands that make up the spaces
available in the building
constructional material fatigue of structural elements-aging, etc., depending on their condition
based planned
They are cared for.
Passenger Bridges General Care
Atatrk Airport International and Domestic passenger bridge to the available spaces available in
the building
constructional material fatigue of structural elements constituting the planned-obsolescence, etc.,
depending on their condition based
They are cared for.
Wet General Care
trigeneration
available in the building WC, lavatory that, shower, wet volume of constructional structure-
forming element such as kitchen
maintenance are planned-obsolescence of material fatigue, etc., depending on their condition
based.
General maintenance of roads and viaducts
trigeneration
Paths available in the building and construction material fatigue of constructional elements that
make-aging viaduct
etc. are planned, depending on their condition based maintenance.
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Infrastructure General Care
Atatrk Airport lines, internal lines, general aviation terminals, parking lots, building in
trigeneration
Constructional material fatigue of structural elements which make up the infrastructure existing
condition based on the connected-aging etc.
maintenance are scheduled as.
b-Failure Notification and Response
TOM Help Desk Operator to call on atrlarak made the statement at that time responsible for
failure in the shift
Make the necessary intervention and intervention by the team operated on the procedure for
failure to solve the problem
Is the necessary actions to be.
c-Wish
TAV stakeholders with companies, institutions and organizations (Airlines, Customs Directorate,
Police Forces,
Duty-free enterprises, operators of food and beverage areas, car rentals, hotels, banks, etc.) and
passengers
Planned according to the changing needs and desires, DHM, the author of the project also
received approval, design and
The start of the construction and modification activities should the species. These activities and to
the knowledge of senior management
chief project co-ordination is carried out with coordination.
d-Renovation and Construction Works
building in trigeneration
Amendments to all locations and areas within the public and private in-building use, space
division,
reduction, enlargement, such as to eliminate any physical knowledge of the field, purpose of use
changes, such as jobs
Within the scope of this evaluation. Area Allocation and deal with requests as coming from the
General Koordinatrl
Director, Chief Executive Officer following the will of the Assistants, designed by the
architectural office and all technical
Published the directorate. After the preparation of the cost of the project cost and interpret
technical director
reports sent to the Technical Services and Investment Projects Coordination Conductor. This
authority budgeted construction
Put into practice published by the authority would work.
E-Subcontractors Inspection of Technical Services Provided by
TAV units located within the organization, which works on issues of subcontracting involved
through the management will prepare a list will be made with the approval. Subcontractors,
subcontractor selection criteria
Evaluated by means of forms and evaluation forms will be sent to the relevant authorities.
Building Maintenance Coordinator with a total of 76 technical staff, including white collar and
blue collar
It serves.
2.2.2.5 Architectural Office Manager
TAV Istanbul Terminal Operations Inc. that was operating the International Terminal, Domestic
Terminal, Multi
Parking, General Aviation Terminal, trigeneration building, access roads and all constructive and
held in apron
To prepare the projects of architectural activity Architecture Directorate of the Office task.
While designing it according to needs identified during office architecture in other disciplines
(mechanical, electrical, etc.) as well
by coordinating ensures that projects not feasible. The terminal building to the changing
circumstances of our day
and prepare projects to develop according to the needs of business and trade, which is one of the
most important revenue
It makes a significant contribution in preparing these activities. (Identification of new areas
according to passenger flow, remarkable
and income generating commercial design, etc.). In addition to the technical services Area
Allocation and Contracts Coordinator
whether, it has the necessary design and site selection for social activities will be held in our
terminals. (Exhibitions,
concerts, openings, etc.).
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Architecture Business Department, as well as other functions of the studies described above are
as follows;
A-patients with alterations and amendments to related International Terminal project with the
approval and in consultation with the author
To ensure coordination,
b-floor plan to keep all of the current terminal,
All projects carried out under the C-terminal to be sent to Ataturk Airport Region Directorate of
State Airports Authority
prepare,
d Area Allocation and Contracts Coordinator 'What additionally TAV Operation Services' nor
support.
3. BUSINESS INTEGRITY AND PASSENGER FACILITIES PROVIDING SERVICES
3.1 SECURITY SERVICES
Ataturk Airport terminal entrance, going under the open gate after passport control and extra
security
to require the flight gate deployed in specific x-ray equipment, metal detectors and door BHS
system
EDS devices are integrated with high-level security service. TAV Security personnel and other
security
personnel access control, CCTV, fire, using technologies such as early warning systems, DHM
Arff
Management, administration chief of the Police Department, Fire Department, in coordination
with TAV,
in international law and standards fulfill the terminal and civil aviation security.
3.2 PASSPORT SERVICES
of incoming and outgoing passengers passport control process it has 100 passport control desks
for. It
4 of the counter (departures level 2, arrivals level 2) are used as defined in the biometric access
system.
Apart from general aviation terminal and VIP 'it is also to be a counter services. In these counters
operations, thanks to advanced passport reading system can be completed in a short time, so
passengers
airport procedures safely, easily and in a short time and so enables them to complete
It is provided.
3.3 VISA SERVICES
In order to get a visa easily the country's citizens who are subject to visa at the border crossing
after deplane
arriving passengers, visa before passport control counter and are served to the passengers by e-
visa kiosks.
Also https://www.evisa.gov.tr/ is can be carried out at the purchase of electronic visa,
You can go to the passport control for passengers arriving by e-visa output.
3.4 KIOSK SERVICE
CUSS Kiosk Service:
Check-in area 20 and the advent of touchscreen distributed in the transit zone 1
CUSS (Common Use Self Service) kiosks thanks to the passengers, check-in on airlines included
in the system
They can make transactions online so you go to the counter.
Info Kiosk Service:
Terminal generally distributed through touch-screen kiosks info 14 passengers; eating & drinking
area, shopping
areas, locations of landmarks such as the locations of doors and how these point to point their
It can be supported with visual that they can go get directions. In addition, airport transportation
information, flight
information display, as well as warnings have access to the information through kiosks. Besides
passengers, flight
When they read the bar code reader in the kiosk card numbers in the door, automatically,
Can learn.
3.5 CUSTOMS EXAMINATION AND STORAGE SERVICES
In case of any goods subject to customs clearance of passengers, baggage claim and customs
procedures during
"Customs Table" can be found in the needed assistance from officers.
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3.6 SERVICE TAX RETURN
Passengers residing in Turkey may undo the KDV the products they buy. To get your tax refund
in the case of aircraft baggage will be given below of the desired product THY passengers A15-
16, with other carriers
The passengers will fly to counter increasingly 7/24 DIN No. 31-32 related to the Customs
officers serving here
It shall submit invoices approved products and hand luggage at the airport after being sent under
the chute
companies can perform purchase transactions tax refund refund of tax refund from the office. Tax
refund
The products to be taken in case of baggage that passengers 7/24 219 located next to Gate
Customs
return back to the office after the approval of the bill regarding tax refunds by presenting products
in office
Receive.
3.7 DUTY FREE SERVICES
International Terminal Duty Free shops in leading large brands to passengers with Turkey and the
world
Create a shopping facilities. Incoming passengers, perfumes, cosmetics, liquor, cigarettes,
luggage needs such as food
reception hall in the duty free shop, departing passengers are adjusted in the hall after passport
Able to meet the needs of the duty free shop is located. These stores are a 24-hour non-stop
service
It serves.
3.8 GOING OUT SERVICES
Ataturk Airport International and Domastic many eating and drinking in various places in the area to use the Terminal
service providers spots mevcuttur.irket service and product quality "ISO 9001 Quality
Management System and" ISO
22000 Food Safety Management System "has proven with documents.
In the area of the arrivals and departures floors that appeal to different tastes and different
products brings together company TAV Istanbul
They continue their activities under control.
3.9 HEALTH SERVICES
Ataturk Havaliman'n health services are provided by the Port Clinic. In any emergency, the first
all necessary measures to help the team reach the scene as soon as possible and to provide
medical assistance
It was obtained.
Port Clinic, Domestic and Domestic Terminals doctor 24 hours in centers, nurses and
Consisting of medical personnel serving with a team of about 200 people in a room for 6 people
observed in clinical
There are 24 hours of laboratory, ECG, health services, such as X-rays and examinations are
offered. Terminal
within and / or on the scene made the necessary interventions to all kinds of emergencies in the
outgoing aircraft within
if necessary, according to the advanced clinical alnmaktadr.hast the situation in the international
lines terminal patients
2 fully equipped in order to reach the nearest health center for evaluation and treatment of
patients in emergency situations
One ambulance is kept ready to be the one in the Domestic Terminal International Terminal.
Istanbul Atatrk Airports in 5 different primary health unit under the PortClinic;
- Polyclinic,
-
Emergency aid,
-
Land Ambulance,
-
Air Ambulance,
-
Escort Services Laboratory
-
Porter and Periodic Inspection,
-
Flight Report
-
Travel Consulting,
-
2. Opinion Service,
-
Vaccination and Drug Prophylaxis,
-
Health services are provided.
PortClinic facing all organizations and institutions, particularly when the above-mentioned
airports
the need to package solutions consisting of health services boutique offers good service.
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3:10 PTT SERVICES
Ataturk airport in the outside line 2, is located in Domastic 1 PTT and PTT branches all
mail fulfills the telegraph and telephone service. general of the passenger terminal in several
places,
There are sufficient numbers available for use pay phones. PTT is available 24 hours a day.
3.11 PROMOTION OF TOURISM SERVICES
Atatrk Airport in Terminaligeli solid, depending on the employee and the Ministry of Tourism
to Turkey
Tourism is located in the country to provide the necessary information about our foreign guests
and for tourist promotion
It located in Destin. 09.00-19: serves in the 00s.
3:12 PRESS SERVICES
-pans Istanbul and Istanbul Ataturk Airport Terminals for his management of the written and
visual media
Located follow the news, crisis management and reporting, patches and fixes made
-pans In the media for relevant places to Istanbul prepared refutation of erroneous and unfounded
news
providing submissions
-pans Held at Istanbul Ataturk Airport in Istanbul on behalf of social and cultural activities
Ensuring coordination and turned into a press release about the subject, to be shared with the
press
be forwarded to the appropriate locations and the necessary follow-up work of the sponsors when
events are intaking Istanbul
-pans Istanbul made the operations carried out in Istanbul Ataturk Airport Terminal Building each
Examination of the visual kind of work, compliance with the corporate identity of the brand,
tracking and reporting
TAV Airports -pans all the details related to corporate identity work carried Holding
Ensuring integration Istanbul.
All these services are provided by Corporate Communications Director of TAV.
3:13 BANKING SERVICES
In line with the demand by banks and taking into account the needs of passengers Mahal
accordance with the procedures followed in the allocation of bank branches, currency exchange,
change the allocation of offices and ATMs
. Total Bank Branch Terminal 5 is open 24 hours a day. 37 ATMs allocation is made.
3:14 AIR AND REPRESENTATION-INSPECTION SERVICES
Ataturk Airport, airline companies serving in each of the passengers in the offices allocated to
them
Representation and Oversight for any need and they give service to help the problem.
3.15 YER SERVICES SERVICES INSTITUTIONS
various service organizations that continue to operate in Ataturk International Airport; Load
control and communication unit
control of loading equipment, passenger and cargo traffic, cargo and mail, aircraft services, oil
and fuel, aircraft line
maintenance, flight operations and crew management, ground transportation, catering services,
surveillance and security services
They provide.
3:16 TICKET SALES AGENT SERVICES
The departure and arrival floors is located in the Ataturk Airport ticket offices of several travel
agencies.
3:17 LAND TRANSPORTATION
The parking area is located in the Ataturk Airport and is determined by the ground rules of how
they operate transport services
Taxi Cooperative, which owned taxis and taxi / airport, bakrky / from the airport shuttle service
that
Offices Shuttle Services bus is available. Also between bus and Metro Municipality of Istanbul
(06:00 to 00:00)
transportation is provided by the city.
3:18 RENT-A CAR SERVICES
In line with requests from the respective companies and passenger needs in considering the
allocation Mahal
in accordance with the procedures followed in allocation of offices to rent a car is made.
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3:19 CARGO CAR SERVICES
TAV Istanbul Terminal Operations Co. land and air side of the terminal's arrival and departure
times previously
ensure that the station is set in the trunk of a car enough. TAV Istanbul Terminal Operations
Inc. The provision of the luggage trolleys, allocate, manage, and service and is ready to be
collected
It supervises.
TAV Istanbul Terminal baggage in the cars is free, with a deposit system to ensure recyclers
It is available to the user.
3:20 GARBAGE COLLECTION AND DISPOSAL SERVICES
TAV Istanbul Terminal Operations Co. terminal within the waste collection and disposal services
subcontractor
through the company serves, it is controlled by the service TAV.
3:21 CLEANING AND DISINFECTION SERVICES
TAV Istanbul Terminal Operations Co., to make the terminal cleaning services subcontractor firm
control
and maintains audit.
3:22 LANDSCAPE SERVICES
Atatrk Airport lines, internal lines, Parking and General Aviation Terminal Building complex
consisting of
30.000 like all kinds of maintenance of green areas located in the repair is carried out by
Construction Department.
different treatments are applied depending on the species.
-Trees And shrub species of large-sized plants are pruned according to the season, fertilized,
watered periodically,
fungus-insect examination is done, drugs are made if deemed necessary.
-Mevsimlik Plants, planted seedlings purchased in accordance with the season or flowers are
produced seedlings, roots
maintenance is done, the soil is aerated, fertilized and watered periodically.
-Saks Grown in indoor plants are watered periodically, vitamins, given appropriate time in the
soil and pots
changed, fungus-insect examination is done, drugs are made if deemed necessary.
-China and groundcovers such as alfalfa plants are watered periodically, given fertilizer, weeds
are cleaned once a week
cut with a lawn mower.
3:23 SHOPPING AND OTHER COMMERCIAL are
In line with requests from the respective companies and passenger needs, taking into account the
allocation of Mahal
in accordance with the procedure followed photographer, hairdresser, safety luggage store, car
wash and so on. allocation is performed.
3:24 PARKING SERVICES
The operation of the parking system with customer-oriented approach is to provide income and
information security.
Parking Arrangement:
Terminal 5 parking floors and three sections (yellow-blue-red) is composed of a total of 4 inputs
and two outputs. Yellow
parking 4th floor, 5th floor parking Blue and Red parking terminal with a total of 3 bridges,
including the 4th floor
It depends.
car capacity parking spaces on the floors aratr.sra 7076;
1st floor: 1: 357 vehicles, 1B: 483 vehicles 1C: 701 vehicles, a total of 1541 vehicles
2nd floor: 2: 355 vehicle 2D: 465 tool 2C: 692, tools, tool 1512
3rd floor: 3: 359 tools, 3D: 465 vehicles, 3C 701 vehicles, a total of 1525 vehicles
4th floor: 4: 312 vehicles, 4 465 vehicles, 4C: 695 vehicles, a total of 1472 vehicles
5th Floor: OPERATION CENTER, Blue Parking: 409 vehicles, Red Parking: 617 vehicles, a
total of 1026 vehicles
TAV Holding Building Parking Lot 28,300 sqm and is located next to the 1,069-vehicle capacity.
Orientation Marks:
From Ataturk Airport police checkpoints, signage and parking arrangements are local to each
It is available.
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-
Output redirects
-
Manuel chassis redirects
-
Space occupancy instantly redirects,
-
Hajj organization redirects
-
Referrals between coats
-
Parking Computing Referral Office
-
Subscription orientation and so on.
Tariffs:
Short-term subscriptions:
Midibuses-Bus Parking Fee
Midibuses-Bus
4 day: 115.50
0-1 hours from 13.00
Monthly Subscription 268,00
7 days: 189.00
1-3 hours 18.00
15 days: 258.00
3-6 hours 22.50
1 month: 282.00
Between 6-12 hours 28.00
12-24 hours from 38.00
Hourly fee schedule:
0-1 hours
: 12,50TL
1-3 hours
: 16.00
3-6 hours
: 25.00
6-12 hours
: 30.00
12-24 hours
40,00
Parking lot Otoamobil schedule:
Car
0-1 hours
: $ 10.00
Monthly Subscription 210.50
1-3 hours
: 12.00
3-6 hours
: 18.00
6-12 hours
: 20.50
12-24 hours
: 28.00
3:25 EMERGENCY PHONES
crime events that took place at Istanbul Ataturk Airport, health interventions, fire alarm and other
emergency
Conditions for "Emergency Phone" have been allocated.
International and Domestic Terminals and a total of 49 units Floor mounted at strategic points
determined in the parking lot
The phone has just four keys. Phone in the first key "Emergency Medical Assistance" second key
"Fire
Alarm ", the third key" Police News Center "in the fourth the" Terminal Operations Center "to
search
structured. These phone "Emergency Medical Assistance" in use for the field staff calls dialed
location
information can immediately see on the screen of the computer and thus to describe where the
caller is located
without the need it may be referred to events rather than medical staff.
Istanbul Ataturk Airport "Emergency Phones" in Which Areas:
Parking at the D9 Cool1 Column
Cool1 Parking Entrance (Lift Area Stairs Log As)
Cool2 Parking in D7 Column
Cool2 Parking Entrance (Lift Area Stairs Log As)
Parking at the D9 Mavi3 Column
Mavi3 Parking Entrance (Lift Area Stairs Log As)
Parking at the D9 Mavi4 Column
SARI1 Parking Entrance (Lift Area Stairs Log As)
Sar4 Parking Entrance (Lift Area Stairs Log As)
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Sari3 Parking Entrance (Lift Area Stairs Log As)
Yellow 2 Parking Entrance (Lift Area Stairs Log As)
SARI1 Parking Domestic Lifts Region As
Yellow 2 Parking Area Side of Domestic Lift
Sari3 Parking Domestic Lifts Region As
Warm1 Parking in E9 Column
Warm1 Parking Entrance (Lift Area Stairs Log As)
Krmz4 Parking in E9 Column
Krmz4 Parking Entrance (Lift Area Stairs Log As)
Krmz5 Parking Entrance (Lift Area Stairs Log As)
Domestic Gate Area Corridor 401 ... 404
Domestic Gate Area Corridor 405 ... 408
Against Domestic Departure Gate 204
International Departure Gate 211 Zone
International Departure Gate 213 Zone
Transition to End Domestic Marching Band
Against International Arrivals Fatih Bridge
International Arrival Gate District 204
Against International Arrival Gate 205
International Arrival Gate Against 214
Against International Arrival Gate 220
International Arrivals against No. 9 Carousel
Against No. 3 International Arrival Carousel
Return to Point Metro Solid Domestic
Against Metro Solid Domestic Entry Door
Against Solid Metro Escalator
Against Marching Band Metro Output Alignment
Domestic Departure Floor 221 Front Gate
International Arrival Floor Additional Facilities Passport Desks Post
3:26 to DISABLED PASSENGERS SERVICES PROVIDED
Istanbul Ataturk Airport operated by TAV Airports with disabilities, limited mobility, elderly,
child passenger and / or building regulations of the airport's quality of life, international
standard was implemented. It should not be the victims of such passengers in relation to the
services provided
by providing all necessary facilities to passengers, to travel on equal terms with the other
passengers are those passengers
for facilities, in order to fulfill the request are subject to any additional charge "BARRIERS
AIRPORT "project has been implemented requirements for improvement and development
studies are ongoing.
Barrier-Free Airport Project Scope of Application Spent Services:
Pay height above the ground of the phone, suitable for use by disabled passengers (1 meter) to be
It was edited.
Disability support team directly routed to the phone application, which takes about airline service
According to handling organizations, support teams provide services to residents.
lift application for 400'l hall was no elevator because the architectural structure.
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Escalator steps it has been made evident stained with yellow.
audible warning systems are mounted on the elevator.
accessibility is provided with tactile surfaces.
Sensors, automatic lighting, innovative system of emergency warning equipment is installed.
induction system for the hearing impaired was founded. Also suitable for the use of such
passenger
orientation kiosk that was made.
was assigned seating for disabled passengers in the terminal and across the waiting room,
Sticker was placed on the surface of the seat.
support railings for the elderly and disabled passengers built, according to the structure of the
area to the places needed
It was made.
Disabled lift, was the location of the toilet and passport decisive point plates and panels.
a sufficient number of disabled car parking parking within the necessary arrangements have been
made.
pedestrian traffic warning signs for disabled parking in the terminal transition from
It was made.
Administrative building entrances, parking places and businesses in which the level difference at
the crossing point
renovated ramps, the ramp edges are made railing assembly.
4. EMERGENCY MANAGEMENT
4.1 HEAVY AIRCRAFT / PASSENGER TRAFFIC OPERATIONS in
Intensive air / Passenger Terminal Operations Coordination control in the case of passenger
traffic service
disruption and the Terminal Operations Manager every measure to fall below a certain standard
It is responsible for authorization for the application. In addition, during rush hour and bad
weather conditions in the terminal
Ataturk Airport International Terminal in order to spend time drawing and discomfort of those
passengers
in some areas it is available. (Cafe Nero, Starbuck's Cafe Bagel Palace etc.)
4.1.1 Contact
A full emergency when it is known or estimated to be required to adopt the plan Terminal
Operations
Koordinatrlg of State Airports and Airport Civilian Administration in accordance with the
relevant instructions from the Headquarters
in cooperation with the organizations coordinating the taking of necessary measures.
4.1.2 Information
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During peak periods, the passenger will be to minimize the negative developments in media and
organizations
information sharing issues must be addressed in order to prevent extremely nemlidir.aksaklk;
4.1.2.1 Flight Information Requests:
This information over the phone and in person are requested from within the Ataturk Airport
International Terminal.
Telephone requests for information to the Ataturk Airport International Terminal with PABX
installations TAV Call Center, made personally
Desk staff also responds to requests. Atatrk Airport from Terminal delay
When affected, Air and Ground Services Organizations flight information system necessary
changes to information without delay
They have enough staff to transfer.
Desk staff also follow the information from the monitor in case of any change FIDS
It will be in coordination with the operations centers.
4.1.2.2 Data Flow:
In cases where the flow of information Terminal Operations Center, TAV Istanbul Terminal
Operations Co. Inc. employees
Staff and is a close link between Airlines and Service Organizations is vital and these units
between information flow must be continuous and updated. Location Service Organizations,
concessionaires and other Ataturk
Airport users from various organizations such as communication by Terminal Operations Center
It will be launched and will be coordinated.
4.1.2.3 Media Information:
Corporate Communications Directorate staff Press, Television and the communication channels
with other media. Corporate
Contact Director's main role regarding Airlines / Location Service Organizations as required by
authorities
to collect information about the events that occurred establishing connection.
often press on the technical aspects of the information and the views of the relevant unit releases
for media representatives
It will be removed. informing and Ataturk Airport International Terminal passenger services to
the public
Every effort will be made to the operation. numerous media Ataturk Airport International
Terminal
if not the members, Press Conference Press Room will be used for the collection.
All press releases, this room will be made by the Corporate Communications Department.
Corporate communications
When the Director of staff is not available, the Terminal Operations Manager can provide some
information if using.
However, TAV Istanbul Terminal operations outside the area of responsibility Inc.
not informing the remaining issues through the media. bilgelendir on these issues alone make
DHM
It shall be vested.
4.1.2.4 Basis of Media Management:
mainly related to general aspects of media management is as follows:
a) fundamental issues related with the press in any case is to protect the company's interests.
Clear, accurate, concise, clear and forthright
(Even aggressive) as times should be cautious, be careful and controlled in question
There is also need time. Overall, we have to be innovative and creative in our relations with the
press.
b) There are many things that the press interested. These can be classified mainly as follows:
I. Confirmation as to whether the event occurred, ie, what, when, where, who, how, why such incidents in question
after case,
ii. ask about an event that happened,
iii. plans of action for the future, etc.
iv. Issues related to the business (daily issues)
v. issues related to the policy.
c) Press relations should be conducted of the agreed channels. For example, senior management,
with the press Liaison Officers
As it has been designated officials, in line with the approval of DHM only terminal management
related issues
It is authorized to speak to the press.
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Congestion in 4.1.3 Arrival and Departure Area
The resulting tail for the Prevention and Control of Concentrations In the Terminal:
Passenger traffic at busy times TAV Istanbul Terminal Operations Co., solid X-Ray Inspection of
the Round,
TAV Security and transfer passengers at checkpoints and visa counters in order to avoid queues
and other relevant institutions shall appoint officials to work in coordination Terminal. Also like
the Hajj period
intense passengers in departure times in the period of the passenger traffic and uulayc certain
point in
collecting and flight also enables you to set appropriate to the islands; On the floor of the
passenger arrival welcome
In welcoming the pilgrims and important part of the person / group will be created to direct the
crowd of greeters
Suitable methods to control and improve.
4.1.4 Housing and Accommodation
Chairs for Emergencies:
TAV Istanbul Terminal Operations Co. Ataturk Airport International Terminal, in addition to
emergency
residence shall take the necessary measures to contain the group.
Additional Rest Areas:
Additional passenger waiting area in case of flight delays may be required to continue. Woods
and other outdoor areas
It used for this purpose. TAV Istanbul Terminal Operations Co. directing passengers to the lounge
and staff in order to control supply in the transition area for Airlines / Ground Services
Organisations
It has the right to warn and direct.
4.1.5 Food and Beverage Supply Services
Additional personnel:
TAV Istanbul Terminal Operations Co. food and beverage supply services from concessionaires,
extraordinary
additional staff to bring their cases and the Ataturk Airport International Terminal in the
appropriate fields of the mobile terminal
You can ask them to give service. (TAV Istanbul Terminal Operations Inc. without permission or
assignment,
mobile unit does not open by itself.)
Terminal Operations Manager with concessionaires in any situation that requires the
implementation of these measures
It will be in close contact.
Limited Service:
The maximum number of passengers, effectively limited to providing food and beverage service,
albeit limited
menu and it can be the supply of disposable plates and tableware. Disposable plates and dishes
The use of teams to reduce the pressure in the kitchen area and food preparation and dishwashing
staff
It will enable you to use the table clearing work. concession-holders on this issue for this type of
service
It must be prepared in advance. They Airlines / by Agents, passengers at one time with their
jurisdiction
Complete food for the flight, etc. used to provide. (TAV Istanbul Terminal Operations Inc.
Courtesy and provided to load the plane)
4.1.6 Cleaning and Maintenance
Additional personnel:
Terminal Operations Manager, TAV Istanbul Terminal Operations Co. Reviewing sources of
passing state
need to be sufficient to ensure that staff and managers in contact with the cleaning contractors
.
If necessary, extra cleaning to prevent the disruption of the cleaning and maintenance staff and
TAV
Istanbul Terminal Operations Co. Assistant / administrative staff will be introduced. Cleaning
program revised
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toilet cleaning, such as collection of garbage, trash emptied and not enough staff in critical areas
It will be provided. Any spillage, breakage, etc. It must be reported immediately and should be
done.
Additional trash cans:
additional trash will be placed in the public domain for extra litter born in these situations. For
this purpose, the tank
big buckets will be taken.
Problem 4.1.7 Passengers
General:
TAV Istanbul Terminal Operations Co., with Air and Ground Services Organizations, distressed
and help
need to be ready to assist the passengers in peak periods and delay due to problems with
passengers
It must be provided every facility to provide extra help and advice.
Troubled Passengers:
a) Personnel, be careful in dealing with problem passengers and help the police in sensitive cases
want is advised.
b) TAV Istanbul Terminal Operations Co. processes which can be applied by the following:
I.
Airline representatives or to be informed of tour agencies.
ii.
Only passengers with excess alcohol, the bar or the Duty Free Shop of sales of alcoholic
beverages
arresting or controlling,
iii.
A door sedan or elsewhere taken the control of the Group.
c) In case a passenger is allowed to board the plane, the passenger Ataturk Airport International
Terminal
It removed by police from the station and taken to the local police station if needed.
4.1.8 Action Plan
Intensive air / Passenger Terminal Operations Coordinator if there is traffic, and avoid disruption
to passenger services
the airlines to fall below a certain standard / agents, food and beverage supply services
concession
owners etc. with close contacts will continue.
4.1.9 Aircraft Route Changes (Divert, Technical Landing)
Flight itinerary changes fall into two categories:
a) due to problems in other routes coming Ataturk Airport to other airports,
b) other orientation of the incoming traffic due to problems with the airports at Ataturk Airport.
the realization of the flow of information to awaiting the arrival of the aircraft TAV Istanbul
Terminal Operations Co. by
It is provided.
Landing Square Ataturk Airport is not due to itinerary changes Ataturk Airport
descending aircraft:
When some itinerary changes will be understood to be in contact with the Terminal Operations
Manager and DHM
The following factors will be taken into consideration.
Does a) Aircraft landing did?
b) or be downloaded Does Ataturk Airport passengers will have a plane?
c) Is there an estimated time of arrival at Atatrk Airport?
d) Airlines / Agents maintaining contact with his forced landing of the aircraft and which is what
the itinerary
It must be determined.
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e) The information collected Advisory and TAV Istanbul Terminal Operations Co. Personnel
involved in the possible
quickly transferring vital.
The Ataturk Airport Landing Square, another square in the itinerary changes due
aircraft:
In these circumstances Airlines / Agents normally forced landing of aircraft directly to their
itinerary
It provides road transport to be taken. Therefore, the participation of TAV Istanbul Terminal
Operations Inc.
It is limited. However, the advisory unit, lots of information coming from the friends and
relatives of passengers
if, Desk staff will transfer this information is relevant when asked or requested.
4.2 INFRASTRUCTURE SERVICES CUTS in
Full or Partial Power Failure 4.2.1 Airport
All key areas of electricity is provided by backup generators. evacuation of the building in the
terminal building
There will be stairs and paths to illuminate emergency batteries. Alarm systems in battery
It is possible to backup. Backup generators are checked every month and at least 6 hours of
electricity to the important areas
they are in a situation which could have been implemented.
Necessary Procedures by the Terminal Operations Center
When the terminal has received full or partial power outage news, Terminal Operations Center
operator immediately
Kooridnatr of Terminal Operations / Director with establishing contacts cuts will let him.
terminal Operations
Center will then contact the following:
a) to contact the technical department to assess the status and power of the estimated when
This information will learn the Terminal Operations Manager, Consulting and other TAV Istanbul
Terminal Operations
Inc. It will be transferred to the personnel.
b) The State Airports Authority, police, airlines and their operations on power outages by
contacting Agencies
It will determine their impact.
c) the authorized personnel, in all elevators and discomfort for determining whether someone is
staying
well lit place for checking the instructions to determine if there are people who feel
Will.
d) directly to the public by contacting the personnel of the terminal where the continued lighting
It will ensure notification.
Necessary Procedures by the Terminal Operations Manager
a) Terminal Operations Manager event DHM Airport Duty Directorate and the top management
of a reporting
It shall report the situation.
b) The key point in personnel will call a meeting and giving a briefing on the status of Ataturk
Airport International Terminal fully aware of the status of the staff working in the terminal
company
It will not give instructions.
c) when the power is fully developed, TAV Airport Duty passed to the normal function of the
system
It will liaise with the Office and Technical Departments.
d) When given a status solution, Terminal Operations Manager, after consultation with the
technical units
so necessary in the case of senior management and will be reported to the State Airports Airport
Duty Manager.
e) if it is necessary and also, in a press release in accordance with the principles in Section 4.1.2.4
Article
TV should be prepared and should be given appropriate advice by radio.
Necessary Procedures by the Terminal Operating Officer
a) will report to the briefing and will provide assistance as desired by the Terminal Operations Manager.
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b) to determine whether the personnel off the elevator will organize the rest.
c) Information that will help Ataturk Airport to be transferred to other companies
d) emergency lighting in the area of control to be directed to the existing-lit areas
.
e) electricity when fully developed will announce relevant and will ensure a return to normal
activities.
4.2.2 Loss of pressure in the main water supply or Decrease
In both cases, the normal Terminal Operations Manager What will be informed by the relevant
technical units.
Full-full water tank is approximately 10 days. Terminal Operations Manager, Technical
Department of the relevant toilet
15% of all urinals in the closing and disabling of auto insurance by closing the valves
Isteyecektir.yi and beverage outlets will provide service from stopping the use of dishwashers
When water use restrictions and necessary will be required to use disposable tableware.
It may not be in the public drinking water fountains. From the Airport Fire and Rescue Services,
it is necessary
Embodiments of refilling tank if desirable. This is to give water to the toilet
My deildir.siste consumption or use for food and beverage supply services chlorination
You might need would be done gradually over the normal water service.
Done by the Terminal Operations Center Required Actions:
a) When reported that water shortages in the home network, the Terminal Operations Center
immediately Terminal Operations
by contacting the Manager shall notify this situation.
b) receive a full report on the situation in liaison with the Department of Engineering and normal
pressure
presumably it will learn when to be provided. This information personnel and other interested
parties
It will be the message.
c) with food service institutions in the use of restricted use of water and disposable sets
It will establish contact.
d) the situation regarding the appropriate announcement will ensure continuous awareness.
Done by the Terminal Operations Manager Required Actions:
a) Terminal Operations Manager will report to the senior management status and DHM Airport Duty Manager and a
b) If necessary, inform the crisis center Ataturk Airport Terminal Operations Manager
It takes instructions.
c) The personnel of the key points that will call a meeting and giving a technical briefing on the
situation
to help the unit, which is open to travelers and employees mark the facility routing instructions
Will.
d) DHM Airport about which areas will be re-normal water when it is available again
Duty Manager and will liaise with the relevant technical units.
e) if it is necessary and also, in a press release in accordance with the principles in Section 4.1.2.4
Article
should prepare and TV and should be given appropriate advice by radio.
a) will report to the briefing and will provide assistance as desired by the Terminal Operations Manager.
b) the personnel to make referrals to put off the toilet to sign and use the outdoor facilities
It will organize.
c) Information that will help other Ataturk Airport to be transferred to the company.
d) limited facilities for proper operation and the reopening of the closed area when the situation
returns to normal
In order to provide sufficient staff will liaise with the cleaning contractor.
e) Terminal on which areas will be re-enabled when normal pressure is available again
It will liaise with the Operations Manager.
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4.2.3 Airport Across a Network Outage Duration Hours
TAV IT Necessary Procedures by
a) When a network outage occurs more than an hour in the terminal, TAV IT team leader, terminal
users
It will electronically notify and immediately cut by contacting the Terminal Operations Manager
It will give us. This statement, DECT phones or DECT phones do not work if the mobile phone
It will be provided.
b) Availability of information to evaluate the duration of the interruption could Terminal
Operations Manager, desks Allocation
Consultation and Coordination, Department of Rampur and other TAV Istanbul Terminal
Operations Co. attendant
It will transfer to the staff.
c) ter.il. Coordinator, desks Allocation and Advisory Coordination and in particular the Ramp
Tower Gen. Dir
in liaison with airport users, outage detection of the impact on their operations
.
Necessary Procedures by the Terminal Operations Manager
a) Terminal Operations Manager event senior management, TAV Airport Duty Manager, Turkish
Airlines and other airport
It will provide information about the status notifying users.
b) depending on the business affected by the interruption unit to supplement staff during the case,
including the introduction of measures
it should be to provide the information and will ensure the coordination of potential demand may
come from the unit.
c) When the systems return to normal, necessary information, senior management, TAV Airport
Duty Manager, TK and
It shall notify the other airport users.
d) if it is necessary and also, in a press release in accordance with the principles in Section 4.1.2.4
Article
TV should be prepared and should be given appropriate advice by radio.
a) information on the event, will report compiled by the Terminal Operations Manager and
by the way, it will provide the requested assistance.
b) it will help to transfer the data to other airport users
c) Allocation desks with the instructions of the Terminal Operations Manager and flight
information from the Advisory Coordination
and assistance will be directed to the counseling staff will be provided to passengers.
d) The system will notify about when normalcy and will ensure a return to normal activities.
4.3 BAGGAGE SYSTEM (BHS) MALFUNCTION
Luggage System is one of the critical node in the terminal operation and passenger comfort of a
fault here
level and has a negative impact on airline tariffs of the company. bhs'n of the main objectives of
luggage
It is to ensure the timely delivery of passengers from the plane and who will start. In case of a
fault in bhs',
trunk communication processes are carried out manually. This and delays for both incoming and
outgoing passengers
It may cause disruptions. airlines or ground service provider to calm the passengers, the
passengers are constantly
It is obliged to inform the development. description of some of possible malfunctions in bhs'
below and Engineering
procedures to be implemented by the department is shown.
Explanation
Operation
Individual Collection Line
malfunction
This collection of individual line faults in the check-in counter or the next island
Other collection line reinforcements can be compensated by the check-in island.
Mother
Collection
line
malfunction
All baggage manually into oversized baggage carousel to backup tapes and 8
You navigate.
Differential Fault
Separating functions can be undertaken by 8 replacement carousel.
Complete luggage Discrimination
System Failure
moved to manual backup space for all luggage and leave manually
It must be sent, which leads to significant delays.
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4.3.1 Should be done by the Terminal Operations Center Operations
a) When you are notified that the failure of one element of the BHS, Terminal Operations Center
immediately Terminal
Failure by contacting the Business Manager will give notice.
b) a full report on the situation and to get information on when they will recover an estimated
BHS system
It will liaise with the department.
c) When the fault intervention study ended Terminal Operations Coordination and other units to
feedback
It makes.
4.3.2 Terminal Operations by Business Manager Necessary
a) Location Service Agency replaced and baggage check-in counter distribution authorized by the
allocation of knowledge
manual directs the separation carousel room.
b) if a full collapse of the system status to senior management, it will be reported to the State
Airports and Airport Duty Manager
c) The key point about the personnel of the call will be giving a briefing on the situation and
meeting
be informed of continuous improvement to soothe and will give his order to give them
information.
(In complete collapse of the system)
d) If a major fault is present and if BHS manual mode through the Terminal Operations Manager,
the bhs'n
extra staff ordered to be called to help him to run in manual mode
It will be published.
e) the system is satisfactory manner came running back, senior management and DHM Airport
Duty
To give information to the Director, to understand the cause of the failure and to prevent future
failures or repairs
operation of a failure to propose new measures in order to achieve faster and after repair
The meeting will be held.
4.3.3 Terminal Operating Officer Necessary Procedures by
a) will report to the briefing and ready to provide assistance as requested by the Director of
Terminal Operations
.
b) if the BHS manual mode through the control panel, the separation area, etc. Called to help in
problem areas such as
It will provide them with extra staff on duty. (Manually moving the luggage handling the launch
Ensuring that can be added to utalt Goneril by officials and porter)
c) be informed of the progress of passengers constantly and appropriate announcements for
moderation
It will allow for.
d) After the system recovers after fault repair and regulated by the Director of Terminal
Operations
He will attend the meeting.
5. Guiding STATEMENTS RELATED TO EMERGENCY
These guiding principles are just about the basic responsibility for measures to be taken in the
terminal area. These
are actions to be taken by the realization of the events listed below.
5.1 AIRCRAFT AND AIRPORT RELATED EVENTS
TAV Istanbul Terminal Operations Co. It does not take the news event will be from Ataturk
Airport Crisis Center
the existing facilities so that staff can intervene in the case on the instructions listed below, tools
and ready their equipment. by intervening instantly event rescue efforts, State Airports Arff
He begins with the Directorate.
All staff should be aware that the representatives of the media should not make any statement or
comment.
Press and the public is aware of the situation, a tight news, including internal radio
communication
privacy discipline should be applied.
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The following areas of police, TAV, and in consultation with the airline or agency TAV Istanbul
Terminal
Management Inc. It will be prepared by:
Reception Center for -Kazazed are. (500's of halls)
-Friendly And Relatives Reception Center. (Sky Service Floor Cafeteria)
The present invention-site. (Arrival Floor Starbuck's Cafe)
When an aircraft accident or incident occurs at Ataturk Airport, the above-mentioned areas, but
Terminal
Business Manager, TAV Airport Duty Manager, Police and airline or by assessment agencies
It should be opened after use. Such guidance will be showing places. Emergency exit
keeping the necessary guidance on the door ready to be used at any moment
yaplacaktr.kurumsal Communications Manager
and / or staff of the press, television and other media forms the usual channels of communication
with the press and therefore
When an event occurs that will appeal notice must be given immediately to these units and staff.
Press Conference Room located on the arrival floor (Fatih Ergo TAV bearing Meeting Room
Tel: 212 463 30
00) it will be used as the focal point for the collection of media. Full press release here,
Corporate Communication will be done by staff. Terminal Operations Manager, Corporate
Communications Coordinator, or
The first outlines the response will be given to the media by contacting the representative
appointed by his
It must be determined. Under no circumstances, should not be given a statement to the press
without authorization by senior management.
Airport General Director of DHM / DHM Airport Duty Manager and Airport Civilian
Administration supervisor's opinion
It should be in line with the movement. TAV Istanbul Terminal Operations Inc. to the caller
without Media
It should be told as soon as possible to establish contact with them. The caller's name, phone
number,
and call time should be recorded.
Press the Corporate Communications staff and without a police escort Ataturk Airport
International Terminal's weather
It should not be allowed to enter the party. Passengers with friends and relatives in the Press
Conference Hall
taken, it should be ensured to talk to the press if they so desire.
Necessary Actions by 5.1.1 Terminal Operations Center
near Airport or Airport Terminal Operations knowledge of aircraft accidents
If the reported to the Central Terminal Coordinator, 2222 DHM Fire Alarm, Fire Department TAV
4801
and 1111 data reported to the Security Center phone instantly. Subsequently TAV Istanbul Inc. All
technical-related
Liaise with the department.
a) Terminal Operations Manager, Ataturk Airport, the implementation of instructions issued by
the Crisis Center
It is responsible.
b) Crisis Center Ataturk Airport Police as required by the terms of this meeting, other Control
Authorities,
Airline or agents, terminal operators and other TAV Istanbul Terminal Operations Center
Management Inc. The staff can also be included.
c) it will give the latest information about the Senior Management and Crisis Center Director of
Terminal Operations situation .
d) survivors will organize a reception center (if necessary).
e) will organize the Date field (if necessary).
f) Family & Friends will organize a reception center (if necessary).
g) appropriate way, for all reception areas and meeting the needs of the food and beverage supply
services
coordination will be done.
h) Friends and Relatives Reception Center will contact the police and relevant and will assist as
needed.
ii) to ensure that there is sufficient staff to meet the requirements of the State in all areas of TAV
Istanbul
Terminal Operations Co. It will review the allocation of staff resources. Additional personnel as
required
It will make arrangements for.
j) To ensure that police and determined to meet the requirements set by the emergency staff
In each of TAV Istanbul Terminal Operations Co. On the radio to act as coordinator
A staff member will be appointed.
k) contact the Police Control Centre will act as authorized.
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l) The Executive Management or Corporate Communications Coordinator came to them the task
of Press and Public Relations
It will take over and will play a more flexible role as auxiliary contacts as needed.
m) Standby (boarding gates) in the hall, with the help of phone calls to friends and relatives of
passengers
and staff will be organized to provide guidance as needed.
n) A plane crash is concerned, FIDS to the airline or the flight information from the agency in
question
It will require updating.
a) within the police would have the Terminal Operations Manager for the creation of the
following designated areas,
liaise with the airline or agency, TAV Istanbul Terminal Operations Co. staff
Will charge
Reception Center for -Kazazed are. (500's of halls)
-Friendly And Relatives Reception Center. (Sky Service Floor Cafeteria)
The present invention-site. (Arrival Floor Starbuck's Cafe)
b) TAV Istanbul Terminal Operations Co. staff with Family & Friends Reception Center,
Survivors
Reception and Meeting Space Center will help the police to establish and emergency phones
It will ensure that present and in working order.
c) all entry and exit points of the designated reception area protected to allow only authorized
personnel to input
Police will be responsible for the delivery.
d) according to the requirements of the situation, friends and relatives of the passengers, officials
and other circulating in the area restricted for all
staff will go through a security check.
e) Press Conference Room, Family & Friends is required at the entrance of the reception center
and Meeting Space
way will give the instructions to place additional signs.
f) Staff of passengers will be directed to areas in need of assistance and control.
5.1.4 Desk Staff Necessary Procedures by
a) Advisory Staff should make no comment on the incident, but the staff Ataturk Airport Crisis
As determined by the center should give a message appropriate to the situation of the passengers
or relatives.
b) should be ready for the following:
-Reception Of the area, DHM for related areas such as reception areas Survivors Reception
Center
Airport Terminal Operations Manager required by permission of the Duty Manager of the general
make announcements.
interpreting that if the need arises. Additional interpreter if necessary, TAV Airport Duty
Director of the permission necessary to make arrangements directly with the TOC operator for
my personelyard
pass.
c) Passenger friends and relatives, friends and relatives should be directed to the reception center.
d) representatives of other organizations with contact right through to the instructions given in the
Airport area
It should provide.
e) must stand ready to help on any request coming from the Terminal Operations Manager.
Friends and relatives 5.1.5 Information to be given to the
Ataturk Airport International Terminal in case of any incident in the police and the activities of all
organizations
event will coordinate the local environment. Airline and TAV Istanbul Terminal Operations Co.
staff
providing assistance to people affected by the event and should help the police by providing
facilities.
Survivors Reception Center:
a) The central Ataturk Airport International Terminal Operations Manager at Terminal 500's doors
hall
Created by.
b) Survivors Reception Center, the passengers about the incident with the police and other control
authorities, as necessary
dzenlenmektedir.ayr of food in order to be able to appreciate the interview, beverages and
intercom services
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It will be provided.
c) Passengers, after being the victim reception center Airline TAV Istanbul Terminal Operations
Inc. staff and taken to the police coordinated Meeting Space.
d) Meeting Space turned to the 500's passenger door of the authorities and will be provided with
the 220A ago
survivors, develop solid 219 passing through passport control, opposite gate, the baggage claim
area
there is the meeting point of the door behind the number 10 baggage carousels to Starbuck's Caf
It will be introduced.
Friends and Relatives Reception Center:
a) The central Ataturk Airport International Terminal, Service Floor Cafeteria sky terminal in
The decision of the Property Manager or generated by surveillance.
b) The purpose of this space, privacy and convenience to passengers of friends and relatives,
from them to the public domain
isolate and keep under control so that the likelihood of panic born to them, a plane crash /
kidnapping
the event is to provide information about the passengers.
c) the police or private security Ataturk Airport International Terminal in the area, check for
dangerous people
.
d) Terminal Operations Coordinator / Manager, translated by cord in an appropriate way in this
field and fellow passengers
The press will provide support for their relatives to be kept separate. Passengers, their friends and
relatives
After the press can meet if they want to achieve and that appropriate arrangements for Corporate
Communications
It is done by the department.
e) by the police or private security, control to enter the meeting area for the friends and relatives
Police will distribute identity cards.
f) The friends and relatives of passengers according to the requirements of the situation, other
officers circulating in the area and restricted all
staff will go through a security check. None of the camera or video of the areas related to the
event
It will not be allowed to be put into the camera.
g) Ataturk Airport Crisis Headquarters of a decision in the direction opposite undertaken, media /
press service of the friendly and
Relatives are not allowed to enter the restricted area of the reception center or terminal. All
staff should show attention to this area and press enter this area if it noticed such a situation
It shall take measures to leave.
h) Friends and relatives at the reception center with the necessary furnishing and regulations
needed supplies and
equipment TAV Istanbul Terminal Operations Manager with the directive Inc. attendant
staff will be provided as required by the.
i) In situations if the number of people exceeds the capacity limit environmental offices and
premises used. This decision day
by the Director of Terminal Operations, in consultation with those responsible for the area given.
Meeting Space:
a) Meeting Space Ataturk Airport International Terminal Arrival Floor Starbuck's Cafe
Terminal Operations
Created by the manager. Here passengers, and a certain degree of privacy with relatives
buluurken
and a space created to provide comfort.
b) in this area will serve as a private security guard or police representative and coordinator of
passengers,
friends and relatives will be responsible for the timing of the meeting.
c) the police or private security officers without incident by checking the entry and exit of people
outside
It will ensure retention.
d) the police or private security personnel of passengers, friends and relatives of the area reserved
for them
going and will guide his arrival.
e) it has been allocated telephone numbers in the date field.
f) additional goods and equipment required to be provided with the Terminal Operations Manager
directive.
g) survivors and their relatives, as isolated from other passengers and then Starbuck's Cafe on the
output side of the door,
safety and TAV Istanbul Terminal Operations Co. terminal output is provided in the security
coordination.
5.1.6 Emergency Exhaustion
When Ataturk Airport Crisis Center reported that by the end of the emergency, Terminal
Operations
Terminal Operations Center Manager and Controller of all TAV Istanbul Terminal Operations Co.
and it is responsible for staff to be contacted before announcing to other organizations.
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5.1.7 Transition victim Passenger Route
APPENDIX 1 : 500 for the hall-220
APPENDIX 2 : 220-Starbuck's Cafe
Appendix 3: Sky Cafeteria Input Route
5.2 Terminal and Multi-Storey Parking Attack
Given the scope of the specified tasks in the framework of the attacks reported Ataturk Airport
Emergency Plan
Is performed.
5.3 INDOOR FIRES
The following procedures are implemented by the Terminal Operations Center Fire alarm is
received:
a) The caller's name and surname, telephone number that can be reached,
b) if known by the brief information and is not left stranded information is live on the cause of
the fire exit,
c) recording the information Terminal Operations Center calls will be transferred urgently to the
following units:
- TAV Fire Department
- Fire Alarm Center
- Terminal Operations Coordinator
- Director of DHM Square
d) the data received from Terminal Operations Center operator TAV Fire Department, Terminal
Operations
Coordinator and will be ready for the new instructions by transferring the Terminal Operations
Office.
a) When a closed area fire news Terminal Operations Manager, the Terminal Operations Center
It will give instructions for making announcements related.
b) a portion or all of the terminal building at a discharge operation if it is constructed, the
terminal operating
Director rallying point if officials do not report that staff shortages in their areas
It will provide.
c) in relation to Terminal Operations Manager stops just TAV Fire Department and / or DHM
Arff
After contact with the office and the field with his permission alarms to stop the unnecessary
evacuation
It uses silence authority.
d) Collecting Point should continue the monitoring of passenger Officer, Directorate of State
Airports and TAV Arff Fire
new instructions will be given by the Director of Terminal Operations Supervisor must wait.
a) When a closed area fire news event will go immediately instead of Terminal Operating Officer
and Terminal
Business Manager will act according to the instructions.
b) if all or a portion of the terminal building were evacuated, Terminal Operations Manager 'with
the instructions of nudes
go here instead of Terminal Operations Terminal Operating Officer Event Coordinator / Manager
to be reported
You will need to collect evidence.
c) Terminal Operating Officer of the event will remain in place and wait for the instructions of the
It will be in contact with emergency services in the area.
5.3.4 firefighting operations to be performed by the Chief.
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a) notice from the Terminal Operations Center, or Fire Alarm Center is considered urgent and
preparedness
Starts.
b) the shortest way to reach the scene and providing meeting with TAV Security units of the
division of tasks
makes.
c) obtain the scene after the first evaluation available fire extinguishers and fire hose cabinets
using the fight started.
d) of command to be executed by the Fire Department.
e) If required by the Fire Department to summon the Electrical and Mechanical Services
Coordinator.
f) When the fire fighters or fire instead reached, if there is a situation that needs help TAV
Fire Department using the initiative or assistance from the State Airports Authority Fire
Department.
g) the granting of discharge decision, the scene is no Arff DHM DIRECTORATE TAV Fire
Department; If there is
Directorate of State Airports Authority belongs to Arff.
5.4 EMPTYING THE BOMB WARNING AND TERMINAL BUILDING
In case of a bomb alert, all the staff Ataturk Airport Ataturk Airport International Terminal
Bomb in Airport Emergency Plan and public notices warning must comply with the procedures.
5.4.1 drain
a) not been discharged in whole or part of the terminal building or the terminal for a certain
The activities related to sterilize the area, Civil Administration, the State Airports Authority
Police Department and TAV DHM Arff
Fire Chief is carried out in accordance with the instructions. execution of unloading operations
Terminal Operations
Manager will support.
b) procedures for staff without a specific task when the signal is given to evacuate the building
are as follows:
I. No waiting will evacuate the building.
ii. Quick and it will go to the designated meeting point in an orderly manner.
iii. from the public it will help other people while going to and passengers.
iv. Will be held from the public address system shall comply with other instructions.
conditions may be very different in each case. Therefore, to determine the exact procedures or
discharging paths
It is not possible. These will be determined by the officers during the incident management team.
in the public domain TAV Istanbul Terminal Operations Co. ' The entire staff of the passengers
and the public
It will help the people to reach safe assembly point. Tenants, the owners of the concession and
The managers of the contractor, secure building in an orderly fashion collection freeing their staff
It is responsible for reaching point.
Instructions are given when money and valuables quickly in advance for safeguarding
Arrangements will be made.
Staff building draining all the doors should be closed but not locked. Otherwise, the emergency
services
(Arff Directorate of State Airports and TAV Fire Department) work engellenebilir.t personnel, for
their census
should contact the manager or supervisor.
All managers, staff and liaison to investigate where it can not be found if one staff
It is responsible for informing the officials.
c) from the scene of incident TAV Istanbul Terminal Operations Co. personnel, far example
building
explore the area as unnecessary or open the door of a room of a suspected fire
should not to risk. Staff should be aware of flame and smoke choking hazard splash.
d) Control Point
Terminal Operations Center of a fire or emergency primary checkpoint in case the task
We will see. focus and communication center to ensure effective coordination during the event
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It will be created.
e) announcements to the public
What to -Kamu, understandable and effective announcements quickly in areas affected by
emergencies
emptied and the people is very important to keep calm.
During the evacuation of the terminal amino, to create a place in a temporary check point and the
alarm system
to interested parties through the Terminal Operations Center will report the new location and
phone number.
-Terminal Operations Center; Terminal Operations Manager, TAV Airport Duty Directorate of
State Airports Authority Arff
Director, TAV Fire Department, Police, Airlines and Ataturk Airport International Terminal within
which will be in contact with the management, control and communication links to other
organizations.
-Havayol, Control Authorities, concessionaire and staff in Ataturk Airport International Terminal
Other companies who employ staff evacuated the terminal and required to report when he left the
message
way to the checkpoint determined to be passed to the relevant institutions (the radio if applicable)
a Liaison
Officials will send. Any person who failed to immediately inform the Directorate of State
Airports Airport Duty DHM Arff
TAV Department and Fire Department / Police must be notified.
Announcements will be made as appropriate. This announcement is primarily to regular posts in
the system. Alarm systems in
If there is a fault, Instructions by local personnel using portable pagers
As it will be announced. It shall be ready for use in the back of the head area.
text for the appropriate announcement will take place at TAV Istanbul Terminal Operations Inc.'s
internal instructions.
f) an end - Emergency Exhaustion
again allowed to enter an area which has been emptied earlier, emergency services (SAE Arff
TAV Fire Department
Directorate) and after liaising with the DHM is given by Ataturk Airport Crisis Center.
Appropriate
announcement by way paging system and speakers means that done. After this permission first
company
liaison officers must be informed and they must report their organizations are to return to normal
activities.
In this way, people from the staff person will be returned to their place usual duties before
entering the terminal again.
Entries must be checked and checked again. announcements that inform the public on this issue
from the public address system
It will be published.
a) be implemented immediately by the operator of the Terminal Operations Center
processes:
Atatrk Airport received news of a fire or other emergency within the terminal when,
Terminal Operations Center operators will ensure that the following procedures.
-Event An alarm at the scene,
-related Emergency department to (SAE Arff Department, Fire Department and TAV TAV
Security) notice to be given,
To be aware of the situation of organizations working in -Terminal,
-Event be briefed about the Terminal Operations Manager,
b) Monitoring Process:
Terminal Operations Center after the incident, the impact on the activities of unloading, for
example, aircraft
To evaluate the delay in time, in reviewing the effectiveness of the discharge procedure
Terminal Operating Officer and will help the development of appropriate plans and to be
examined
Will begin.
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a) the entire terminal building is next to or immediately during the evacuation of a part of the
scene.
b) during the evacuation of a part or all of the terminal building, equipment may be required,
routing and etc. will provide support.
5.4.4 needs to be done by TAV Fire Department
area or location information according to the information obtained from the Fire Department of
TAV Arff Directorate of State Airports Authority
transfer and makes the guided also distributes the information it receives the required units.
5.4.5 Return to normal after Event
a) Events and stopped after about Ataturk Airport International Terminal After returning to
normal activities
personnel immediately about the incident or Terminal Operations Manager chaired Terminal
Operating Officer
must attend the briefing meeting.
b) Event briefing notes on the case were written pocketbooks showing all the action and duration
Records should be.
c) When serious incidents took place, should be made photo and video shoots for future
reference.
d) After the incident with the provision of normal conditions, a detailed report on the incident
DHM Airport Duty
It is given to the Directorate.
5.5 NON-DRAINING OF ENVIRONMENTAL LAND AREA
5.5.1. Unloading
a) emptying all external way to sterilize area or decision responsibility for a certain area,
Crisis Center belongs to Ataturk Airport. Terminal Operations Manager will support
implementation.
b) Pedestrians
conditions may be very different in each case. Therefore, to determine the exact procedures or
discharging paths
It is not possible. These will be determined by the officers during the incident management team.
However, a general
As a rule, pedestrians should be guided without having to pass through the affected area.
c) Vehicles
Emergency quarters are allowed to go outside the normal way of passing vehicles. If it is
possible,
the driver is not allowed to progress further behind the scene and pose a danger to pedestrians
You are asked to go back. Alternatively, the driver of the ignition off, leave the key in the car and
on foot
As should be instructed to leave the field.
d) TAV Istanbul Terminal Operations Co. Procedures for Personnel Officer
TAV Istanbul Terminal Operations Co. Specific duties of the personnel Section 5.5.2. and more
It is written.
TAV Istanbul Terminal Operations Co. arrive at the scene attendant staff, such as call details of
the incident
It should take any unnecessary risks. Staff should be aware of flame and smoke choking hazard
splash.
After discharge occurs, personnel Ataturk Airport Crisis Center to normal activities
and surveillance cordon around the outer road until the permission to return should help to create.
e) During an Emergency Vehicle and Pedestrian Traffic Checking
with the rest of the public gathering areas outside staff or in any way attempt to enter the vehicle
should ensure not made.
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NOTE: In case of emergency vehicle and pedestrian traffic regulations and guidance are the
responsibility of the police.
When the event time is prolonged or if the weather conditions require, non-food and shelter
wounded
be taken to another place to cater it should be considered.
a) Terminal Operations Center operator Emergency Services (Directorate of State Airports and
TAV Arff Fire
Directorate) should provide liaison with the act.
b) Terminal Operations Center operators will follow the development of events and all the
necessary information terminal
Business Manager, Terminal Operations Officer, Emergency Services (Directorate of State
Airports and TAV Arff Fire
Directorate) and other institutions (air and Hanling organizations) will be the message.
c) Terminal Operations Center operators, especially the precise location of the fire, or jumping
event and
injured people will not. This information is the first opportunity to Emergency Services (SAE
Directorate and Arff
TAV Fire Department) will be transmitted.
d) In case of fire, the ventilation operator fully open the Terminal Operations Center
Will ensure that. In case of an expansion, Terminal Operations Center ventilation
Ensures that they touched. These instructions by the Airport Fire and Rescue Services
replaceable.
e) During the event Terminal Operations Terminal Operation Center Manager, Terminal
Operations Officer, Police
and will be in contact with DHM Airport Duty Manager.
a) When it comes to the scene and will provide the first opportunity to start the evacuation
procedure in case of emergency
Services (Directorate of State Airports and TAV Arff Fire Department) and the Terminal
Operations Manager
Will consult.
b) the development of events related to the recording of all transactions by contacting Terminal
Operations Center
It shall provide notice to all parties concerned about.
c) TAV Istanbul Terminal Operations Co. and other companies to control the direction of the
event staff
That will supervise and monitor the activities.
5.6 Calling an ambulance
a)
It is usually reserved for an ambulance call Emergency Services (Fire Airport,
Rescue and ambulance services) is done by calling a phone number.
Ambulance calls the person should indicate clearly the following issues:
i) the nature of the emergency
ii) the injured person's symptoms / condition, estimated age, gender and exact location (These
ambulance control
Is information that is necessary for)
iii) the name and extension number of the caller.
b) Terminal Operations Center operators will implement the following actions:
i) call an ambulance
ii) to inform the Health Control Unit
iii) not to call the police
iv) provide security news
v) to inform the Terminal Operations Manager and Terminal Operations Officer
c) TAV Istanbul Terminal Operations Co. all that is needed to respond to the situation by DHM
It shall endeavor to provide the kind of assistance.
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PUBLIC NOTICE TEXT
- ANNOUNCEMENT OF FIRE is: "Attention Attention !. A fire situation is reported. Please
walk to the nearest exit buildings
Please leave. Do not use elevators. Medivir until walk to the nearest. "
- "Sorry for the inconvenience caused by the temporary failure of the Terminal Management
system of control on luggage
Wish. Every effort has been made to correct the problem. "
- "Sorry for the inconvenience caused by the temporary failure of the Terminal Management
Flight Information Display System
Wish. Passengers are kindly requested to announce the flight listen carefully. "
- "This announcement is made in the name of the Terminal Management. Currently testing in the
terminal building fire alarm
It is. There is nothing to worry about. "
- "Ataturk Airport due to bad weather conditions, delays in some flights and itinerary changes
promised
It is concerned. To carefully follow the flight information screens for the latest information in
advance. "
- " Attention please !! It is strictly forbidden to smoke inside the terminal. "
- "Terminal Building parked outside the driver of the vehicle, instead of going to the park per
vehicle
It is kindly requested to pull in. "
- "Please separate your side luggage. Unclaimed baggage will be collected by the security. "
Public Announcement Text, Terminal Operations Manager and Director of DHM Sentinel
Square
are texts prepared by common consent.
Force
Terminal Operations Manual Region Directorate of State Airports Authority with the approval of
the publication date subsequent effect
It will enter.
Alteration
When the Terminal Operations Manual to require change, one month before the date of
application instructions
DHM bet revision prepared by the subject responsible for the execution unit. the regional
directorates
Following the approval of the changes made.
Executive
Terminal Operations Manual execution and implementation TAV Istanbul Terminal Operations
Co.
It is responsible.

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TERMINAL OPERATION MANUAL

3. SERVICE AND PASSENGER CONDITIONS THAT PROVIDE OPERATIONAL

Occupational health and safety management system, integrating to implement corporate

Customers, authorities, stakeholders and subcontractors with partners on issues related to

Greenhouse gas emissions by addressing a major environmental dimension, to investigate

Environmental management system, implement corporate governance practices by integrating,

Pollution prevention and waste reduction to integrate their own processes,

about practices of sustainability and environmental management systems importance of

Customers authorities on issues related to accessibility with stakeholders and subcontractors

Eriilikebilirlik applications, apply by integrating corporate governance practices, continuous

Escalator steps it has been made evident stained with yellow.

audible warning systems are mounted on the elevator.

accessibility is provided with tactile surfaces.

Sensors, automatic lighting, innovative system of emergency warning equipment is installed.

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