Professional Documents
Culture Documents
Motivation at work
University of Minnesota
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Executive Summery
accept the fact that motivation should be part of the fundamental process of the organization.
There are a lot of motivational theories which are categorized into three categories which are
internal, external and process related. Three types have different factors which affect motivation,
in which most motivational factors may be classified into two categories which are Motivation
Factors and hygiene factors. These factors help in determining job dissatisfaction and job
satisfaction and also insist that not having one does not directly mean the other, for example not
having job satisfaction does not mean job dissatisfaction and vice versa. Origination should also
empower employees to meet higher needs and have greater job satisfaction by identifying best
practices for motivation at work, which in turn benefits the organization with enhanced
performance. Finally, organizations must also consider the motivational problems which can
occur at workplace based on the different work environment and work culture and try to
Work Motivation
Motivation is the process of evoking and sustaining goal-directed behavior. Work motivations are
energetic forces that drive you towards work related activities. The organizations should always
understand the work environment to encourage productive behaviors. Motivational theories can
categorize into internal, external and process categories. Internal motivation is from intrinsic
factors, people believe the work they do is for a cause, people are passionate about the work they
External motivation is from extrinsic factors, something like rewards, appreciation, and
appraisals. Extrinsic factors tend to dominate intrinsic factors. Process theories mainly focus on
Motivationhygiene theory
ERG Theory
Equity theory
Expectancy theory
Now lets discuss some important theories of motivation and see how they can be used to
Maslow believed people are motivated to achieve some needs, once a certain need is fulfilled
they seek to meet the next need which can be categorized into five motivational needs which
depicted in a hierarchical level. These needs are Physiological Needs, Safety Needs,
Figure 1 courtesy
(http://changingminds.org/explanations/theories/intrinsic_motivation.htm)
Figure 1 clearly displays how motivational needs are categorized with examples of each; Basic
needs like physiological needs and safety needs tend to motivate people when they are not met.
Once the employees have all the basic needs, then they seem to be driven by psychological needs
and once the psychological needs are met workers tend to be motivated by self-fulfillment needs.
Maslow's had categorized these essential requirements in a very simple way, when I look at the
place where I work, we never had free coffee before, and about six months ago my manager
came up with the best employee of the month concept. Whoever gets the employee of the month
gets free coffee for the next month and also a gift card for 50 dollars which was a motivational
drive for many employees and employees worked hard to achieve the employee of the month
awards and this also developed a healthy competition among employees. The same concept
might not be a good motivator at a workplace like google where employees getting free food and
free coffee or a gift card might not be sufficient motivation factor for them as they are already
enjoying the benefits of free food. This clearly shows that once people are satisfied by one
category of needs the categories up the pyramid act as motivational factors and it also depends
on the existing work environment and needs that are being met there.
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Motivation-Hygiene Theory
and the work itself and when present they assist in improved performance by the employees at
work hence absence of these factors will lack satisfaction but will not lead to dissatisfaction
Motivational factors when present increase job satisfaction. Hygiene Factors include technical
supervision, company policies and administration, salary, interpersonal relations with the
supervisor, working conditions, and status and dissatisfaction at workplace occurs when the
hygiene factors are not met or not at all present. Hygiene factors avoid job dissatisfaction.
when I started working for Robert Bosch after I worked there for two more years, I was asked to
lead a product development team, and this was a real motivation factor to me. I was given the
end to end responsibility for a product. This made me more responsible and encouraged me to
prove myself to the management that I was the right person to do the job which was assigned to
me. This also encouraged me to improve the process and performance of the team which I would
have never been able to do if I was an engineer in a team but making me responsible for a team
motivated me to put in more effort to improve the team and achieve better results. To add to this,
I was recognized by my manager for my work in managing the team in a year-end review
meeting which further motivated me to work hard for the team. Considering the workplace
environment hygiene needs are a must to avoid job dissatisfaction, but the motivational needs
The ERG theory mainly focuses on three needs which are Existence relatedness and growth; it is
also somewhat related to the Maslows hierarchy theory. Initially, people have existence needs,
and then they move on to needs like interpersonal needs and finally towards growth needs. ERG
theory simplifies the needs into a small number of categories and then broadens on each need.
The main difference between Maslows hierarchy theory and ERG theory are that ERG
emphasizes that people can also be motivated by multiple needs in different levels, not like
Maslows hierarchy theory in which needs are progressed from level to level. It also
acknowledges the fact that each person is different, and their needs change according to the
environment they belong to. If the needs at higher levels are not satisfied, the person gets
The McClellands Learned Needs Theory mainly focuses on the need for achievement, need for
affiliation, the need for power and these three are the main factors which drive humans. Need for
achievement who are also called Achievers seek frequent appreciation; they tend to avoid tasks
which have not much gain and also tasks that have the high risk of failure. The need for power
who are power seekers need control of others. They dont care about appreciation or approval
from others. Need for affiliation that is alliance seekers look for the relationship with other
people as the most pressing need. I see myself in the category of need for achievement as tasks
which have reliable target motivate me than tasks or projects with soft objectives and goals, so I
often tend to take more challenging tasks than jobs with regular functions with less scope for
improvement.
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Job design can also be one form of workplace motivation in which Job Simplification, Job
Rotation, Job Enlargement, Job Enrichment are the main factors. In job simplification the job is
simplified into smaller tasks which will help people to focus on smaller chunks of work more
effectively at a given point of time Job rotation is a process in which individuals with multiple
skills in a workplace change their job duties and responsibilities in rotation basis which will help
motivate and increase productivity. Job enlargement is a process in which employees are given
additional responsibilities and allocated additional task which helps them to be away from
boredom and help enhance performance. In the process of job enrichment individuals are given
their responsibility and also the freedom to choose their pace. Empowering people to meet higher
needs at workplace will boost work satisfaction and increase productivity at workplace.
Employees should receive information about the companys performance which will help them
understand how the company is performing against its competitors, how the company can react
towards market requirements and also help give the employees the bigger picture of the work
they are working on. Employees should also have the knowledge and skills to contribute towards
the companys goals if not the companies should help employees with the training sessions to
acquire the skill set required work towards companys goals which will boost productivity and
efficiency. Companies should give employees the power of decision making which will make
them more responsible than leaving all the decisions to upper management. Rewarding program
for employees should be very strong which should, in turn, motivate employees to contribute
more efficiently and effectively towards their work, work and employee incentives should go
hand in hand.
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Motivational Problems
After discussing all the factors around motivation, there are also some motivational problems.
Employees do not believe in performance and effort, so there will be no effort by the employees
to Enhance performance. Employees do not believe in the relation between performance and
rewards, either they think that the rewards do not add much value to them, or they believe they
are too hard to achieve them. The third category of employees do not even have a desire for the
rewards offered as they mean nothing to them; hence the rewards dont affect the way they work.
I come across motivational problems in the place I work too, I have seen all these three
categories of people at my workplace, once the reward is set they may interest some they may
not interest some we can never have a one size fit all model. Having rewards which are in the
Conclusion
Motivating its employees is the most important task for organizations and managers, there is
never a one size fits model or motivation factor for all the employees at an organization. It is
important managers and agencies understand the motivations factors of workplace based on the
environment, location and needs of the workplace and motivate employees to enhance
performance and boost productivity. Organizations also take it into consideration that motivation
is not a one-time thing they have to make it part of the process and make sure they improve and
adapt to changing conditions. Once motivation becomes the part of the process, organizations
Reference
1. Class notes
2. (https://en.wikipedia.org/wiki/Work_motivation)
3. (http://changingminds.org/explanations/theories/intrinsic_motivation.htm)
4. (http://www.simplypsychology.org/maslow.html)
5. (http://www.simplypsychology.org/maslow.html)
6. (https://en.wikipedia.org/wiki/Need_theory)
7. (https://en.wikipedia.org/wiki/Job_design)