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System Administration

and
System Monitoring

New Work Centers


in SAP Solution Manager
Available as of
SAP Solution Manager 7.0 SPS 15
Product Management
SAP NetWeaver
SAP AG
Agenda

1. Overview
2. SAP NetWeaver Administrator and SAP Solution Manager
3. Scenarios / Frequently Asked Questions
4. New Work Centers in Detail
5. Summary / Further Information

SAP 2008 / Page 2


System Administration Up to Now

ABAP
Java

SAP 2008 / Page 3


System Administration as of Now

Solution Manager 7.0


SPS 15
as of February, 2008

Role-based Work Center


as outlined in
SAP Support Standard
System Administration

SAP 2008 / Page 4


System Monitoring Up to Now

SAP 2008 / Page 5


System Monitoring as of Now

Solution Manager 7.0


SPS 15
as of February, 2008

Role-based Work Center


as outlined in
SAP Support Standard
System Monitoring

SAP 2008 / Page 6


Central Monitoring Overview

Non-SAP
Agent Agent SAP
SAP AS
AS Java
Java
component

Central Monitoring
Solution Infrastructure
Non-SAP
Manager ABAP Stack Tools

Java Stack

SAP Basis 3.0 Agent Agent SAP AS ABAP

SAP 2008 / Page 7


Reporting Overview

SAP Solution Manager SAP NetWeaver BI


System 1
Collected
EWA Data SAP EarlyWatch EWA
Performance Data Alert (EWA) Data Content
Statistics Data

Service Level
Reporting
System 2

EWA Data
Performance Data Query Reports
Statistics Data
Definitions
CCMS Monitoring
Infrastructure

System
System nn
Central
Extractors CPH
Performance
EWA Data Content
Performance Data History
Statistics Data
Statistics
Content
Central System
SAP 2008 / Page 8
Agenda

1. Overview
2. SAP NetWeaver Administrator and SAP Solution Manager
3. Scenarios / Frequently Asked Questions
4. New Work Centers in Detail
5. Summary / Further Information

SAP 2008 / Page 9


SAP NetWeaver Administrator
and SAP Solution Manager

SAP NetWeaver Administrator (NWA)


Java WebDynpro application, available as of SAP NetWeaver 04 Support Package 12

Presently (04, 7.0): Administration of Java components, central monitoring

Future: two roles:


Local NWA role (as of 7.1): Administration of local AS Java,
additional component-specific functions
Central NWA role: fully integrated into SAP Solution Manager

SAP Solution Manager

Presently: Release 7.0 on SAP NetWeaver 7.0, support-focussed,


includes monitoring and reporting, no administration

Future: All functions of SAP NetWeaver Administrators central role are merged into
SAP Solution Manager 7.0. SAP Solution Manager will be enhanced by administrative
functions.

SAP 2008 / Page 10


SAP NetWeaver Administrator Local Role

Local Role of SAP NetWeaver Administrator as of SAP NetWeaver 7.1

Local role of SAP NetWeaver Administrator will be enhanced further.

Replaces SAP Visual Administrator as administration tool for AS Java, as of 7.1.


All administration functions are available in the local role of SAP NetWeaver Administrator.

Specific roles of SAP NetWeaver Administrator may be enhanced by component-specific


functions
NWA for SAP Composition Environment
NWA for SAP Process Integration
NWA for Adaptive Computing

SAP 2008 / Page 11


SAP NetWeaver Administrator Central Role
Merged Into Solution Manager

Central Role of SAP NetWeaver Administrator

Functionality of the central role of NWA is merged into


SAP Solution Manager 7.0
SAP Solution Manager is being enhanced with further administrative functions.
Role-based Work Centers in Solution Manager
Available as of Solution Manager Support Package 15 (for ST-400).
Enhancements will be shipped with SPS 17.

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SAP Solution Manager Work Centers
- Overview

SAP Solution Manager Work Centers are


based on SAP Standards for Solution Operations
role-based
easy to use and learn
available for SAP Solution Manager 7.0

Available Work Centers with SPS 15


Business
Process
Program
Management
Application
Management
Technical
Operations
Solution Landscape/Operation Setup
Champions Office Change Management
Request Incident Management
Business
Change Service Delivery
Implement
Change
Business Process & Interface Monitoring
Job Schedule Management
Monitor Test
System Monitoring
Change Change System Administration
Deploy Diagnostics: Root Cause Analysis
Change
Implementation & Upgrade
Sign-off System Landscape Management
Change

SAP 2007
2008 / Page 13
User Interfaces

Web Browser UI Technology


Work Centers are mainly ABAP
WebDynpro applications
Depending on the use case, they
can be displayed in:
SAPGUI (transaction code
SolMan_WorkCenter)
Browser
Business Client (future)
SAP GUI

SAP 2008 / Page 14


SAP Solution Manager Work Centers
- Role-Based Concept

KEY MESSAGE

A user can have one or more roles


A role can have one or more Work Centers
KEY FACTS

Work Centers ease navigation through central role-based points of access


They provide a tailored and role-based user environment to simplify your work
Work Centers are easy to learn by using common structure and content elements
They improve collaboration through common Inboxes, Work Lists and Status
Reporting

SAP 2007
2008 / Work
Page 15
Centers for SAP Solution Manager 7.0 - Overview Page 15
Users Have Personalized Access to Functions

WORK CENTER Functions

Incident Incidents inbox


Management
Change request
Inbox
USER Change Request
Overview
Management

Alert inbox
System Proactive
Monitoring
Monitoring

Roles are Task overview


End User/ Key User System
Business Champion Administration DB
Technical Administrator Administration
etc.
Common admin
Landscape tools
Management
Downtime
management
SAP 2008 / Page 16
SAP Solution Manager Work Centers
- Layout

KEY FACTS

Work Centers are represented as tabs in the Navigation Bar


The Navigation bar provides only one level of navigation.
Work Centers support task-specific activities (e.g., managing alerts, processing
Incidents, etc.).
The term Work Center will not be made visible to the user; instead the tabs will be
referred to by the tasks they support.
Through the Worklists, Work Centers shall provide the user one-click access to
frequent and important user actions.
In addition, the user should be able to complete all tasks relevant to one business
goal within one Work Center

SAP 2008 / Page 17


Agenda

1. Overview
2. SAP NetWeaver Administrator and SAP Solution Manager
3. Scenarios / Frequently Asked Questions
4. New Work Centers in Detail
5. Summary / Further Information

SAP 2008 / Page 18


Scenario: Central SAP Solution Manager

Managing System SAP NetWeaver Administrators Managed Systems


central role functionality merged
Solution Manager 7.0
into Work Centers
Work Centers
Monitoring Administration

Engines
SAP Central Process
CTS+
Scheduling

PI NWA
CUA

Diagnostics Agent
Repositories
Solution Manager CRM NWA
SLD
Master Data

Diagnostics Agent

Operations Repositories
SAP NetWeaver Administrator ERP
Introscope
BI
CCMS
EM (local role)
Diagnostics Agent

SAP 2007
2008 / Page 19
Scenario: Distributed Components

Managing System Managed Systems


Solution Manager 7.0 Redwood Scheduler
AB
AP

Work Center SAP Central Process Scheduling

Monitoring Administration SLD

SLD
SLD

CTS+ AB CUA AB

AP
AP ERP
CTS+ CUA
Repositories
Diagnostics Agent
Solution Manager
Master Data
CRM
Operations Repositories Introscope
Introscope Diagnostics Agent
EM

XI
CCMS AB
NWDI AP

Diagnostics Agent
CCMS

BI / BIA APO
BI AB
AP
Diagnostics Agent Diagnostics Agent
BI

SAP 2007
2008 / Page 20
Frequently Asked Questions

What if a central CCMS system has already been set up independently of SAP Solution
Manager ?
A central CCMS system running in a system other than SAP Solution Manager
can be integrated. The Alert Inbox contained in the Work Center System
Monitoring will display centrally collected alerts from a remote CCMS system.
Administration functions may be called either centrally from SAP Solution Manager
or locally in the monitored system.
Does the monitoring system need to be of the highest NetWeaver Release ?
Solution Manager 7.0 runs on NetWeaver 7.0 and will do so until 2009.
However, SAP recommends you to implement the newest NetWeaver and Solution Manager
support packages.
How can you monitor systems running on SAP NetWeaver 7.1 ?
Monitoring information from 7.1 systems can be displayed in SAP Solution Manager.
Administration functions based on 7.1 are either being downported or made available
as links inside the work centers.

SAP 2008 / Page 21


Agenda

1. Overview
2. SAP NetWeaver Administrator and SAP Solution Manager
3. Scenarios / Frequently Asked Questions
4. New Work Centers in Detail
System Monitoring
System Administration
5. Summary / Further Information

SAP 2008 / Page 22


System Monitoring Overview

Monitoring
Overview
Status overview The Overview shows
the availability of
your SAP systems.
In addition, all
instances and
System status list instance details are
displayed.
System status is
based on availability
data generated by
System status CCMSPING.
based on CCMS Related Links take
information you to other
Important
links Instance overview important
functionality.

Instance details

SAP 2008 / Page 23


Alert Inbox

Alert overview Alert Inbox


Presents a list of
technical alerts.
Alert content is
Alert list preconfigured, and
mainly based on
CCMS alerts.
Per alert, details and
an alert history is
given.
The CCMS analysis
Analysis method can be
method triggered from the
alert list.
Alert details If the administrator
cannot solve the
alert, a service
message can be
created.

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Proactive Monitoring: AS ABAP

Proactive
Monitoring
CCMS monitoring data Bundles important
for AS ABAP and local acting
monitoring
functionality for both
ABAP and Java.
AS ABAP Overview
tab displays key
performance
indicators based on
Local monitoring CCMS.
transactions for AS General
ABAP administration
functionality is located
under the tabs
AS ABAP Monitoring &
AS Java Monitoring.

SAP 2008 / Page 25


Proactive Monitoring: AS Java and Usage Type

Proactive Monitoring
Core monitoring
functionality of SAP
Local monitoring NetWeaver Administrator
tools for AS Java is linked in as well.
DBACOCKPIT is
added here for
centrally managing
AS Java databases.
In addition, the
Main Instance Monitoring
tab hosts usage type
Usage type specific specific monitoring
monitoring tools functionality.
Related Links take
you to WilyIntroscope,
a powerful monitoring
tool for non-ABAP
components.

SAP 2008 / Page 26


Connectivity Monitoring

Connectivity
Monitoring
The Connectivity
Monitoring section
shows the status of
important network
ABAP RFCPING, HTTP (GRMG) connections.
and RFCPING on OS level ABAP RFC, HTTP/S,
and RFC connections of
type T can be tested.
A jump to the
connection details of
transaction SM59 is
provided as well.

Jump to
SM59

SAP 2008 / Page 27


Job Monitoring

Central job overview Job Monitoring


The Job Monitoring
section gives a short
overview about your
ABAP scheduling
environment.
More details are
provided in an
additional work
center
Job Management.
Work Center Job Management SAP Central
Process Scheduling
by Redwood is
integrated here as
well.

SAP 2008 / Page 28


Reports

Reports
The Reports section
bundles IT reporting
functionality.
Besides Early Watch
Alert, IT Performance
Reporting based on
SAP NetWeaver BI
can be selected.
SAP offers a
IT Performance Reporting preconfigured set of
BI reports.

EWA/SL
Reports

SAP 2008 / Page 29


Monitoring Setup

Monitoring Setup
The Setup section
links to the main
monitoring setup
areas of SAP
Solution Manager.

Setup

SAP 2008 / Page 30


Agenda

1. Overview
2. SAP NetWeaver Administrator and SAP Solution Manager
3. Scenarios / Frequently Asked Questions
4. New Work Centers in Detail
System Monitoring
System Administration
5. Summary / Further Information

SAP 2008 / Page 31


System Administration Overview

Administration
Overview
Status overview System status is
based on availability
data generated by
CCMSPING.
System status list System task list is
based on the old
task list of SAP
Solution Manager.
The Related Links
section always
Important points to important
links System status other functionality.
based on CCMS Tasks for
information Central System
Administration
displays periodic
System task list administrative
tasks for each
solution.

SAP 2008 / Page 32


User Management

User Management
Personalization The User Management
options section offers common
local acting user
administration functionality
for both ABAP and Java.
Since users are client
dependent, you have to
select the target client
System status list first.
Core user administration
functionality of SAP
NetWeaver Administrator
is linked in for fast
User management navigation.
for ABAP / Java

SAP 2008 / Page 33


Administration Tools

Administration Tools
The Details section bundles
important and local acting
administration functionality
for both ABAP and Java.
System status list General administration
functionality is located under
the Application Server tab.
Core administration
functionality of SAP NetWeaver
Common Administrator is linked in as well.
administration The Main Instances tab provides
transactions usage type specificadministration
functionality.

Usage type specific


administration
transactions

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Administration Setup

Administration
Setup
The Setup section
links to the main
setup areas of SAP
Solution Manager.

Setup

SAP 2008 / Page 35


Central Database Administration

DBA Cockpit
Centrally manages SAP
databases (AS ABAP,
AS Java, and standalone)
Works for SAP
NetWeaver databases
Is for administration,
monitoring, and alerting
Offers a connection to
SLD
Is supposed to be
configured on SAP
Solution Manager
Available as of
SAP NetWeaver 7.0 SP12

SAP 2008 / Page 36


Agenda

1. Overview
2. SAP NetWeaver Administrator and SAP Solution Manager
3. Scenarios / Frequently Asked Questions
4. New Work Centers in Detail
System Monitoring
System Administration
5. Summary / Further Information

SAP 2008 / Page 37


Summary

KEY MESSAGE

For enhancing SAP Solution Managers operations capabilities, the central SAP
NetWeaver Administrator has been integrated into SAP Solution Manager.

KEY FACTS

The main functionality for IT operations are bundled in the work centers System
Administration and System Monitoring.
These two work centers host the main central functionality of SAP NetWeaver
Administrator.
Additionally, local monitoring tools for ABAP and Java (for instance the local SAP
NetWeaver Administrator) can be called from the work centers.
SAP offers an extra work center for Job Management, which contains a link to
SAP Central Process Scheduling by Redwood.
Available with ST-400 SPS 15, shipped as of early February, 2008

SAP 2008 / Page 38


Further Information

SAP Network
SAP Network: http://sdn.sap.com
SAP NetWeaver Capabilities Lifecycle Management Operations

SAP Service Marketplace


SAP Service Marketplace: http://service.sap.com/solutionmanager

SAP Help Portal


SAP Help Portal: http://help.sap.com
Search Documentation: work center system administration, monitoring
SAP Training
http://www.sap.com/education/
ADM100, ADM102, ADM200 SAP Web AS Administration
ADM106, ADM107 Advanced System Monitoring
Contacts at SAP
christoph.nake@sap.com
marina.marscheider@sap.com
dieter.krieger@sap.com
SAP 2008 / Page 39
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SAP 2008 / Page 40

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