Sunday, 17 April 2011

Mrs Fransen
Cabin 6043

Dear Mrs Fransen,

We would like to apologise for the inconvenience due to the wet carpet in the cabin; it is
due to a faulty mechanism in the toilet which has cause the fresh water to overflow. The
problem has now been rectified however, it may take approximately more than a couple
of hours more get the carpet dry.

In this regard, we wish to offer a cabin on Deck 6, cabin 6002 for you to transfer if you
so wish. Please find enclosed temporary card for you to have a look. Of course
assistance in moving will be arranged as soon as you are ready.

Please advise Reception should you wish to accept this offer.

We thank you for your understanding.

Sincerely,
Jane T. Taripe
Reception Manager