Access to Information (ll)

What is the project about?

Service at Doorsteps. Photo: UNDP Bangladesh.
The Access to Information (a2i) Programme at the Prime Ministers Office, with support from UNDP and
USAID, was started in 2007 with the objectives of increasing transparency, improving governance and public
services and reducing inefficiencies in their delivery in terms of TCV the time (T), cost (C) and number of
visits (V) associated with obtaining government services for underserved communities in Bangladesh. The
project entered its second phase in 2012.

a2i is the facilitator from the Prime Ministers Office of the Bangladesh governments innovation agenda,
Digital Bangladesh. It works as an innovation intermediary through a whole-of-government approach that is,
rather than limiting itself to certain ministries and government organizations, it brings together all relevant
stakeholders and supports, suggests and curates their work to catalyze truly unprecedented transformations
in service delivery.

a2i focuses primarily on bringing information and services to citizens doorsteps and increasingly within the
palms of their hands. It does so by harnessing modern ICTs, local knowledge and global best practices to
establish both physical and virtual one-stop access points.

What have we accomplished so far?

Service Decentralization:

1. 6 million e-services are delivered on average per month to citizens from rural and remote regions through
407 City Corporation Digital Centres, 321 Pourashavas Digital Centres and 4,547 Union Digital Centres
(UDCs). The centres provide 102 types of services (38 government and 64 commercial). Since their inception,
the Digital Centres have delivered 216 million services. The Centres serve 4.5 million beneficiaries on average
per month.

2. More than 25,000 websites of various unions, upazilas (sub-division), districts, divisions, directorates,
departments and ministries connected through the National Web Portal. The portal contains information of
43,000+ government offices, 2,100,000+ content and generates 90 million+ hits per month.
www.bangladesh.gov.bd

3. 400 services of 36 public directorate/organizations made available in Sebakunjo (Service Portal). It is a web
platform where citizens can find all required important information about services provided by public offices. In
addition to the information on services, necessary information of public offices and other relevant government
web-sites have been linked here. www.serviceportal.gov.bd.

4. Service Profile Books with introduction, organogram, scope of work, list of all the services, methods of
service delivery, process map etc. of 36 departments of the government have been published.

5. A Forms Portal (www.forms.gov.bd) has been developed where more than 1400 forms of 158 offices are
available.

6. E-filing system has been introduced to provide prompt, transparent and efficient services to the government
and to create paperless environment-friendly public offices. At present, this system is in use at the Prime
Ministers Office (PMO), 20 ministries, 4 departments, 64 Deputy Commissioners offices, and 7 Divisional
Commissioners offices.
7. Digital Mobile Court System (www.ecourt.gov.bd) has been initiated with the aim to modernize the activities
of the courts. Executive Magistrates can perform all of their activities such as submission of complaints,
preparation of seizure list, framing charges, recording statements and order etc. easily and faster through
online and if necessary through offline with this system. 1059 cases have been settled/ disposed and pilot
programme is running in 4 districts.

Innovation Culture:

1. Service Innovation Fund (SIF) has been introduced to provide financial support up to BDT 2.5 million in
innovative efforts at public, private and individual level and also to encourage existing small and medium scale
efforts of innovative skills. A total number of 90 projects in 6 phases have been funded so far amounting to
BDT 175.6 million and 12 projects have been successfully completed.

2. With the support of Cabinet Division, skill development programme is going on in promoting innovation in
public service delivery for government officials. District and Upazila level government officials are
implementing various innovative initiatives. Till now 2,195 officials have attended in total 72 training courses
of 5 days duration; 534 officials in 22 training courses of 3 days duration; 300 officials in 8 training courses of
2 days duration and 4650 officials in 669 training. Total 412 innovative pilot projects are running in upazila and
district level under 24 departments and ministries.

3. Awareness of citizens on availability of public e-services enhanced and capacity of civil servants and
service providers strengthened to facilitate transparent and responsive services. Around 72,000 service
providers trained to implement e-services.

Policy Advocacy:

1. Enabling legal and policy framework designed and partnerships established to facilitate responsive and
transparent service delivery. Supported incorporation of e-service development and promotion into relevant
national planning documents. Identified and effected necessary policy and legislative changes for e-services.
25 new policies, acts, guidelines, regulations developed and adapted including ICT Act (Amendment 2013);
Disability Act 2013; National ICT Policy 2015; Proactive Information Disclosure Guidelines 2014; Policy
Guidelines for Electronic Financial Inclusion 2013; City Corporation Digital Centre Circular 2014.

Awareness Raising:

1. Using Facebook in public activities, Innovation Practices for Public Services has become a supportive
power. Facebook is playing positive role in saving time of the citizen, cost and visit in receiving public services.
Facebook is in use in more than 265 government departments. Issue based media discussions have started
at upazila, district and department and ministry level. Till now 9329 people including 18 policy makers have
participated in 42 discussions.

2. Digital Innovation Fair are being organized every year at all divisions and districts with the assistance of
a2i. In addition to building bridge between the service providers and service receivers as well as introducing
people with digital services through organizing this fair, opportunities have been created to engage the
creative power of the youth in building Digital Bangladesh.

Financial Inclusion:

1. a2i programme has undertaken financial inclusion activities to bring people under financial services that
were out of the banking services. a2i programme along with Bangladesh Bank and other private financial
institutions has been implementing this activities to ensure financial services for people of all strata
particularly for those who are out of the banking services.

2. Agent banking has been introduced on a test basis in 25 Union Digital Centres to bring commercial banking
services at the doorstep of citizens.
3. Under the governments Social Safety Net programme, pilot programme has been started to provide
allowance to 7,000 elderly and disabled people through Postal Cash Card in Nagpur upazila of Tangail district.

Rural e-Commerce:

1. Rural e-Commerce activities have started through 5275 Digital Centres established throughout the country.
Various electronic goods, books, CD, dress, gift items, jewelry, shoes, utensils, e-ticket and less available
items can be purchased through Digital Centres in marginalized areas. It is saving time, labour and cost
largely for the people living in remote areas to avail services of urban cities. On the other hand, Digital
Centres are helping in creating an alternative virtual market for the goods and services produced in the
marginalized or rural areas. 300 Digital Centres are involved in rural e-Commerce and goods worth BDT 2.4
million have been sold within last 6 months.

2. An e-commerce platform named ejoyeeta.com has been developed with goods produced by small-scale
women entrepreneurs with the assistance of Service Innovation Fund (SIF). 5,000 women entrepreneurs of
Digital Centres are involved with this virtual shop.

Who finances it?

Donor Amount in USD

2015
UNDP 1,200,000.00
USAID 1,440,968.00
GOB 2,571,520.41

Delivery in previous fiscal years

Year Amount
2015 1,931,093.52
2014 5,761,089.79
2013 3,984,786.44
2012 $ 519,125.24

It is important to mention that Access to Information Programme (ll) inherits similar goal & carries
attributes of the previous two projects - Access To Information (Oct 2006-June 2011) that
disbursed US$ 4.39 Million and Support To Digital Bangladesh (July 2011-March 2012) that
disbursed US$ 0.389 Million - both funded by UNDP.

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SL Project Project Name Project Objectives

No Period
1 Jul 2011 Primary Education a) To enroll all primary school age children

to Development in the primary level educational institutions and

Jun 2016 Programme-3 complete primary cycle

b) To reduce social disparities in terms of

 access to education, improved student learning

and improve cycle completion

c) To acquire grades-wise and subject-wise

expected learning outcomes or competencies

in the classrooms

d) To improve the quality of teaching

learning environment in the primary schools

e) To ensure child friendly learning to all

children for pre-primary through grade 5

f) To improve the measurement of student

learning

g) To provide learning materials to all

children of primary schools

h) To impart proper training to teachers and

staff(all levels including officials)

i) To make provision for need-based

infrastructure development

j) To increase effectiveness of budget

allocation for primary education

k) To decentralize more planning functions

to the Upazila and school levels

l) To involve parents and community to

give support to their childrens education.

2 Jul 2006 Government Primary a) To Reconstruct The Dilapidated

to School Government Primary Schools to create good

 Jun 2014 Reconstruction and education environment.

Renovation Project b) To construct Sanitary Latrines and sinking

(2nd Phase) of tube-wells in the reconstructed schools.

c) Supply of furniture to Reconstructed

Schools.
3 Jul 2008 Primary Education

to Stipend Project

Jun 2013 (2ndPhase)

4 Jan 2009 EC Assisted School a) Achieve universal primary education and

to Feeding Program reduce gender disparity

Dec 2014 b) Enhance learning capability and more

attentiveness towards studies of student in

primary education Institutions in selected areas

by supplying foods

c) Increase enrolment, attendance and

completion rates at the primary level of

education

d) Increase the nutritional status of 3,27,980

primary school students

5 Jul 2010 Expansion of Cub-

to scouting in Primary

Jun 2015 Schools(3rd Phase)

6 Jul 2010 Establishment of a) To construct of 1500 (Type A: 1300, Type

to 1500 Primary School D: 200) nos primary school in un-schooled area.

Jun 2014 in Un-Schooled Areas b) To construct of sanitary latrines(One for

Boys and One for Girls)

c) To sinking of arsenic free tube-wells in the

 constructed schools and

d) Supply of furniture to constructed schools.

7 Jul 2010 School Feeding a) To contribute in achieving universal

to Program in Poverty primary education and Millennium

Dec 2014 Prone Area Development goal-2

b) To increase enrolment and attendance of

the primary school children in the food insecure

areas

c) To improve learning ability of the primary

school children through reduction of micro-

nutrient deficiencies

d) To enhance GoB capacity to implement

the school feeding Programme efficiently and

effectively.
8 Jan 2011 Establishment of PTI a) To improve the quality of Primary

to in 12 Selected education through establishing 12 Primary

Dec 2014 District Head Quarter Teachers Training Institute(PTI)

Having no PTIs b) To impact C-in-Education training to

additional 1,584 teachers every year.

9 Jan 2012 Primary Education a) To Provide a better physical facilities for

to Development primary schools.

Dec 2014 project(IDB) b) To Provide sanitation facilities and safe

drinking water to the students and teachers of

Primary schools.

c) To ensure good education environment to

the students and teachers for Pimary Schools.

 d) To ensure access of Primary ducation.

e) To Provide teaching aid to students and

teachers of Primary School.

10 Jul 2011 English in Action

to

Dec 2017
11 Jan 2013 Reaching Out of a) Supporting students and learning centers

to School Children with education allowance and grants to ensure

Dec-2017 (ROSC)Project access participation and completion of Primary

(2nd Phase) Education.

b) Support ROSC Graduates for participation

in basic life skills education and trade training

for livelihood.

c) Build Private-Public partnership for

enhanced management for effective LCs to

deliver quality primary education.

d) Enhance women empowerment to

participate in the division-making process as

regards LCs establishment and Management.

e) Establish and strength the capacity of

structures and mechanism for local level

planning, management and monitoring of

primary education delivered by the ROSC with

the participation of wider community.

f) Introduce intensive teacher training for

professional development of teachers for

 improved teaching and learning.

g) Strengthen academic supervision and

support systems.
12 July 2002 Post Literacy and

to Continuing Education

Jun-2013 Project for Human

Development-2
13 Jul 2004 Basic Education to

to Hard to Reach Urban

Jun 2014 Working Children

(2nd Phase)
14 Jul 2012 Capacity

to Development for

Jun 2014 Education for All

15 Jul 2012 Equivalence for Non-

to formal Vocational

Dec 2013 Education Curriculum

Development

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