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The following document contains answers to the questions we feel are most
likely to come up after the 7th July 2015, when we will no longer be providing
downloads / support for our products, including answers to the questions we
have received the most over the past few years. Once again, wed like to
thank you for all your support.
Installation:
After July 7th 2015, the CamelAudioInstaller application will not be able
to connect to our server and, in the same way it always has if your
computer has not been connected to the internet, will give you the
option for an Offline Install.
2) The installer will now check the Download Path (defined in the
Preferences tab), for your .CamelSounds files and then check the
contents of these against your current installation.
Note: The default location for the Alchemy data folder is:
Note: The 32-bit and 64-bit versions of the Windows plugin .dll need to
be installed to separate locations in subfolders of the following:
4) Click Update All or Install All to install all the files currently in your
Download Path location, or alternative you can Update / Install the
individual installations.
1) To install using the old installer, place both the .exe / .pkg plugin
installer and your .CamelSounds files in the same location. Weve
always specified the desktop, but placing them all in their own folder
will work too. If the plugin installer is in the same directory as the
.CamelSounds files, it should give the option to extract those too.
2) If youre using Windows, make sure you set the plugin paths to the
path your host uses for VSTs.
Note: The 32-bit and 64-bit versions of the Windows plugin .dll need to
be installed to separate locations in subfolders of the following:
3) Make sure all the Sound Libraries are highlighted in the Sound
Library Select screen, as shown in the screenshot below.
Problems running Alchemy:
The most common cause of this problem is that the presets database has
somehow become corrupted. This is rare but does sometimes happen,
occasionally during fresh installations / updates. You can force Alchemy to
rebuild a fresh database by doing the following:
Win: Start Menu -> All Programs -> Camel Audio -> Alchemy ->
Alchemy Configuration
3) Delete or move the following files to the desktop (these contain any
preset ratings and tags you have made, so it could be worth keeping
them so that if this isn't the problem you can just put them back).
Alchemy_Preset_Ratings_And_Tags
Alchemy_Preset_Ratings_And_Tags.bak
Note: Only one of these files may exist - move / delete any you find.
These issues are very often related to the permissions set for the
Alchemy data folder.
Windows:
1) Right-click your host and select Run As Administrator. Youll only need
to do this once, after which your host will have the required permissions to
access the data folder.
Mac:
3) In the Finder Info panel click the padlock icon in the lower right corner
4) Click your user name "Privilege" and select "Read & Write"
This can also happen when a user has manually moved the data folder by
dragging and dropping after installation rather than installing it directly to the
desired location, resulting in the shortcuts not being set up properly. To solve
this, do the following:
3) Next, run the installer again and click Update next to Alchemy.
Note: If you are using a custom location for the Alchemy data folder or
for VSTs, select these in the Preferences tab of the installer.
The 32-bit and 64-bit versions of the Windows plugin .dll need to be
installed to separate locations in subfolders of the following:
If you are receiving this message on either a Mac or Windows system and you
have the Alchemy data folder stored on an external drive, then delete the sym
link (Mac) or shortcut (Win) in the Camel Audio folder and then run the
installer. Either the old installer or the new installer will update the shortcuts
accordingly, provided you locate the new data folder (either in Preferences in
the new installer, or during setup in the old installer).
This can be done very easily using the new installer, which will move the
folder for you, as well as rebuilding the shortcuts:
3) The Alchemy data path listing should list the current location of the
Alchemy data folder.
4) Browse to the new location or type the new location of the Alchemy
data folder into the box.
5) Click Apply. You should now see a progress bar along the bottom of
the installer window, indicating the data folder is being moved to its
new location and the shortcuts being built accordingly.
- On Windows, by far the most common reason for this is that Alchemy is
installed to a location other than the location your host uses for plugins.
- Direct your host / DAW to the location you installed Alchemy to.
- Alternatively, you can search for and delete all copies of Alchemy.dll
and any Alchemy-related shortcuts and reinstall the plugin to the
location your host uses.
- Another possible reason on Windows is that you only have either the 32-bit
or 64-bit version of the plugin installed. The different versions of the plugin
need to be installed separately to subfolders of the following locations:
- Its also worth rescanning all the plugins on your system if the above two
methods dont help. Otherwise, you could contact your host manufacturer for
information about rebuilding the plugin cache if you are certain that the correct
version of the Alchemy plugin is installed in the correct location.
- Certain hosts may also blacklist certain plugins which have caused trouble
before, so its worth checking with your hosts manufacturer how to reset the
blacklist or to see if Alchemy has been blacklisted if theres been previous
issues with it.
I cant see the Alchemy / CamelPhat / CamelSpace plugin in Logic Pro
X
/Library/Audio/Plugins/Components/
Alchemy.component / CamelPhat.component /
CamelSpace.Component
(Note: make sure the file has been moved, not copied)
4) Move the file from the desktop back to the Components folder:
/Library/Audio/Plugins/Components/
If this doesnt work, the problem may be happening because Logic Pro X
failed to scan the plugin properly. Forcing Logic Pro X to validate the plugin
might help. To do this:
You may need to rescan the plugins installed on your system, as the plugin
cache may be corrupted. Try the following:
This dialog box appears when your host is saving a song that contains more
than 1MB of additive or spectral analysis data. You should click OK. In the
following File Save dialog you should navigate to the folder in which your song
is saved and enter a suitable name for the Alchemy preset file that will be
saved there. This file will be referred to by the song, so it is a good idea to
keep it in the same folder.
The reason it is necessary to save this data outside the song is because
some sequencers do not allow more than 1MB of data to be stored inside a
song by a plugin. To find out if your sequencer has this limitation, please
contact the sequencer manufacturer. If your sequencer does allow you to
save more than 1MB of plugin data within a song, then you can increase this
threshold by adding a 0 to the value of the MaxChunkSize parameter within
the AlchemyConfig.txt file that is located in the Alchemy data folder. The
MaxChunkSize parameter specifies the threshold in bytes. Increasing this
value when your sequencer does not support it will lead to a crash when
saving songs.
Can I remove the Hide / Show Presets Available To Buy option at the
foot of the presets list?
Win: Start Menu -> All Programs -> Camel Audio -> Alchemy ->
Alchemy Data
HidePresetsToBuyAndBox= 0
to
HidePresetsToBuyAndBox= 1
7) Open your host and Alchemy which should now not show the option
The following instructions will cover backing up Alchemy Mobile and its Sound
Libraries to a desktop computer (as well as restoring them from backup in the
future), using your choice of 2 desktop applications iFunbox is a free app,
iMazing contains a free 15 day trial at time of writing.
5) Right click Alchemy and select 'Backup to .ipa package' -> 'Without
Personal Data'
2) In iFunbox, select 'Install App' from the menu bar at the top of the
window
3) Locate the .ipa file that iFunbox created when backing up the app
6) Drag and drop the 'Private Documents' file across. If given the option to
Replace or Merge, select 'Merge'.
- The app and your sound libraries will be copied to a .ipa file for back up.
6) When asked what to install, select 'App and Data', to reinstall Alchemy +
your Sound Libraries to your device.
4) Switch iCloud On
- Your songs will now be stored to iCloud and shared between devices using
the same iCloud account.
1) Go to Menu/Song/Export/Dropbox
1) Go to Menu/Song/Import Dropbox