Professional Documents
Culture Documents
Kline
4589 N. Narragansett Ave.
Chicago, IL 60630
312-771-3996
swkline@gmail.com
Relevant Experience
Administrative Assistant
Dominican Universitys School Library Media Program 2015-Present
Provide first line support to incoming students navigating the admissions process
Work with the program director to organize and implement information sessions for potential students
Created the programs social media policy
Use Twitter and Facebook to reach out to potential students, educate them on school library culture, and answer
questions
Updated training documents to reflect a streamlined admissions process
Account Manager
Intelligentsia Coffee & Tea 2007-2013
Built strong relationships with clients by educating them on products and ensuring account issues were promptly
resolved
Coordinated with other Intelligentsia teams to streamline production and anticipate customer needs
Upsold products to interested clients to increase sales and ensure lasting relationships
Created copy for company marketing, community, and educational projects
Created training documents for current and future colleagues
Trained wholesale and retail customers on best practices to ensure product quality
Created social media accounts and addressed all customer Web inquiries
Education
Dominican University
MLS, Library and Information Science expected May 2017