Assignment Written Responses Student Instructions

BSBWOR501 Manage personal work priorities and professional development

Student Name: Rimma Zipman Student ID: C782470

Group: Business Administration Date: 12.11.16
Type of Assessment
This summative assessment will enable your Assessor to make a judgement of competency based on
the submission of your completed assignments against the requirements of this unit of competency.
Assessor Instructions
The Assessment Benchmark developed for each unit of competency is the evidence criteria used to
judge the quality of performance (i.e. the assessment decision-making rules). Assessors must use
these benchmarks to make judgement on whether competency has been achieved and to determine if
the participant has performed to the standard expected to meet unit requirement and learning
outcomes. Competency results for each unit are recorded in the Record of Assessment Form.
Reasonable Adjustment
Careers Australia will allow flexibility in relation to the way in which each unit is delivered and
assessed based on the students requirement. The following are the reasonable adjustments for this
unit:
Reasonable Adjustment for this unit
College Based
On Line Delivery
assistance of a Learning Support Teacher for LLN issues
Yes

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BSBWOR501 Manage personal work priorities and professional development
Instructions
Personal work goals, plans and activities reflect organisations plans and their own
responsibilities and accountabilities.
Use the scenario below or your own organisational scenario to answer the questions that
follow. If you choose to use your own workplace you will still need to create goals based on
the areas of management within the scenario. Every question must be answered using full
sentences. Any separate templates or documents created must be submitted with clear and
relevant file names in addition to this completed assignment document.

Scenario

You have just been promoted to the role of Store Manager for the CA City Retail Department
Store. You will be reporting to a Retail Group Manager, you have six department supervisors,
they all have different roles and hours. With so much to complete, the best way to get things
in order is to set some goals. Access the CA City Intranet for details regarding organisational
plans and any other information you need. Good luck!
In order to fulfil the requirements for this unit you will need to use these areas of
management that CA City and the CEO have decided to focus on as priorities for the
department store.
Hire employees: Improve ability to recruit online across the organisation
Training and development: Identify requirements for training and development for
each department.
Networking: Work with local businesses to increase collaborative opportunities.

Time management: Stay on top of deadlines

Marketing materials: Review effectiveness of current marketing materials.

Stakeholder Reports: Provide updates to management team on a weekly basis.

Performance management: Establish departmental KPIs

It is expected that you will demonstrate management of your personal

work priorities and professional development (including how you will
monitor the plan) using technology.

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BSBWOR501 Manage personal work priorities and professional development

Q1
Set at least one SMART goal for any four of the organisations areas of management as
listed above, thats four (4) SMART goals in total. Make sure that the goals are fully
explained and detail how you would plan to achieve them.

Professional Goals.

Areas of Task to complete Goal

management

Hire Improve ability to recruit online To upgrade the Department Store employment program by the end of the
employees across the group week I will enlist the help from IT departments, to create a recruitment page
and update the software E-Recruit within the organization website. By the
last week in January 2017 I will expect the program completely up and
running . That system will allow us to improve the process efficiency for
80% of applications being finalized within 30 days.
Networking Work with local businesses to increase The first week in March 2017 I will organize to meet with other local
collaborative opportunities. businesses, to gain some insight on the best marketing strategies. I will
implement these with store departments so we can create efficient marketing
goals. I have been expecting work efficiency increase by 20%.

Time Stay on top of deadlines. To stay on top of all tasks undertaken for Retail Group every department
management manager are entering deadline dates into the Department store planner today
19.12.16 by 3P.M. They are also setting the reminders on personal
computers today 19.12.16.. With new time management program I have
been expecting the increase in productiveness by 25%
Training and Identify requirements for training and In the last week of February 2017 I will meet with all heads of the
development development for each department departments and assess what training will be required. This will enable me
to start coaching process of each individual allowing me 1 hour per week to
be completed by the middle of August. With the new training program I
have been expecting an increase in work productivity by 25%.

Q2
Create two SMART personal work goals to ensure you are able to fit in with the
organisations goals. Justify your choices by explaining how your goals are aligned
with the organisation and how they consider demands on your time and energy.
Hint: Even though you are planning personal work goals, you still need to consider
how you will maintain a healthy work-life balance. You must refer to this concept
in your answer. Minimum 150 words.

Area of Man age men t
Upgrading my own
professional skills in
Human Resourcing as
part of the 2017 PD
program and the
Employ ment program.
I m p r ov i n g t e a m m o r a l e
by introducing them to
local business network.
Personal Goals
Task to comp l ete
Participate in se minars
Upgrading E-Recruit software
r u n b y t h e Ven d o r .
O r ga n i z e a f t e r h o u r s t e a m
building activities between
e m p l o ye e s o f t h e C A R e t a i l
Group and local small business
network group .
Goal
To be able to prepare upgrade for the Department
store e mploy ment progra m b y the end of June I will
need to update my knowledge on Recruit softw are.
I will participate in se minars once per month w ithin
next 6 month. . It would be expected to increase
accurac y of choosing professional employee by 30%.
To i mpr ove team morale I will underta ke tea m
building activities once per month that introduce
mutual understanding and better opportunities to local
businesses I would like my employee not only work
productive ly but to maintain also their life style after
working hours. Such approach would be expected to
double the work efficiency.

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BSBWOR501 Manage personal work priorities and professional development
Q3
Prioritise both your work and personal goals - ranking 1 being the most important
and 6 being the least. Justify your choices by using the prioritisation tools outlined
in your prioritisation briefcase document.

PRIORITISING PROFESSIONAL AND PERSONAL GOALS.

R a n ki n g S M A RT G O A L Prioritisation tool Justify your choice

Stay on top of deadline
1 Use the Group daily
planner and reminders on
personal computers
2 That gives the prospective
Improve the ability to recruit online across the Current E-Recruit
group. software and the Retail
Group website.
Upgrading my own professional
3 skills in human resourcing as part Personal time for training
of the 2017 PD program and the that will reflect on
Employment program. company goals
Identify requirements for training and
4 development for each department Imple ment on-going
training and development
Work with local businesses to increase
5 collaborative opportunities. Meet with local
businesses. Research local
marketing strategies
6 Improving team morale by using O n c e a m o n t h o r ga n i z e
local business networking team building activities
O r ga n i z e t h e t i m e t o a c h i e v e
all tasks and goals within
deadline of 6 month.
Daily planner reminder
helps to prioritize tasks
employees in the
o r ga n i z a t i o n a n d o u t s i d e a n
opportunity to gain further
knowledge of e mployment
within different departments
in the store as well as About
us informa tion.
It will benefit me in
achieving the goal and
following the time lines.
This will be very productive
as it will further improve
customer service, enabling
team members to be rotated
into other departments.
This will give our team a
bigger insight into what is
more beneficial to our
company
Improving team morale, will
encourage the tea m me mbers
to communicate with the
Group mana gement and any
local businessman in less
f o r m a l w a y. I t w i l l h e l p t h e
mana gement understand the
employees needs. That
creates more stability and
less stress.

Q4
Create a plan of action, based on your prioritisations to ensure youll meet these
goals. Set milestones throughout the year that will enable you to measure your
performance. For example, one task may take five months to complete.

Tip: Use the personal development plan template provided in Appendix B.

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BSBWOR501 Manage personal work priorities and professional development
Personal development plan
Name Rimma Zipman
Organizational goal

Time management: Stay on top of deadline

Personal Goal
Improve my own time management skills
TASKS ACTIVITIES TIMEFRAME KPI
Learning current Organize coaching from the
software for daily Business Administrator of the 1 day / 1 hr Feedback certificate on one on one session
planner. Department store.
In my leisure
Organize the AH time, during
Teach my family members to
routine time current public Happy family, balanced life style.
organize their leisure time.
management . holydays, in
my own space
Organizational goal

Hire employees: Improve ability to recruit online across the group.

Personal Goal
Impr ovin g my own pr ofessional skills in Human Resourcing as a part of the upgraded employ ment &the 2017 PD
programs.
TASKS ACTIVITIES TIMEFRAME KPI
HR Feedback certificate on
Learn how to write Job Coaching and Mentoring from Senior HR 2 days/ one on one training sessions
advertisement and Job staff. Organize One on one 2 Complete with indicated in the 2017
description sessions. in one week Individual PD program.

Organize one on one study 2 days/1 hr IT Feedback certificate on one

for current E-recruit per day on one training sessions
Conduct 2 sessions with IT specialist.
software with IT Complete indicated in the 2017
department within 1 week. Individual PD program.
6 days/ 2 hr
Apply and participate in the
per day
Vendor Annual serious of Participation certificate in the
Participation in free 6 Vendor seminars Complete
seminars Upgrade for E- seminars
within 6
Recruit software
month.
Organizational goal

Networking: Work with local businesses to increase collaborative opportunities.

Personal Goal
I m p r o v i n g t e a m m o r a l e b y i n t r o d u c i n g t h e e m p l o ye e s t o l o c a l b u s i n e s s n e t w o r k i n g
TASKS ACTIVITIES TIMEFRAME KPI
1 day/1.5 hr
Contact the local business AH
Run the minutes meeting with members
network administration to Attending The Minutes meeting reports
of the Network regarding mutual
learn the unknown meetings
collaboration.
marketing strategies. once per
month AH
Delegate the organizational
Booking the X-mas festival party venue, 1.12. 16 / 2
tasks to the Retail Union Report on tasks completed
times, catering with the Network. weeks given
representative
Participate in AH activities 20.12.16 / 2 Established contacts, happy
The X-mas festival party activities AH
with the staff hr co-workers
Organizational goal

Training and Development: Identify requirements for training and development for each department.
Personal Goal
Improving my training and assessment skills.
TASKS ACTIVITIES TIMEFRAME KPI
Find a class in
Cert IV in Training
and Assessment Chose 3 options:
Search for different course content
online or 1 week Cost; duration; content covers; do final choice
to ensure the goal will be achieved
Separate module:
Manage people
performance
Submit PD form with included dates
Get approval and cost. 1 week Receive approval to attend the course
Justify the benefits
Participate in Complete course as per the 8 weeks Complete online classes, review notes, practice
online course schedule lessons once per week/ 2 hr

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BSBWOR501 Manage personal work priorities and professional development
Receive Certificate IV in Training and
Assessment in 2 month time

Q5
You may decide that you need to fill in some gaps in order to meet your goals. This
could be achieved through formal and informal training.

5a Using http://training.gov.au (see Appendix A for assistance on how to use

this site) find a unit of competency that you could complete to help assist you in
the achievement of your SMART goals.
Professional goals

Ranking SMART Professional Goal Unit of Competency

1 To upgrade the Department Store employment program by the end of the

Hire week I will enlist the help from IT departments, to create a recruitment page Course Code: ICAU4207B
employee and update the software E-Recruit within the organization website. By the Apply web authoring tool to convert
last week in January 2017 I will expect the program completely up and client data for websites
running . That system will allow us to improve the process efficiency for
80% of applications being finalized within 30 days.
2 The first week in March 2017 I will organize to meet with other local
Networki businesses, to gain some insight on the best marketing strategies. I will Course Code: SITXMPR007
ng implement these with store departments so we can create efficient marketing Develop and Implement Marketing
goals. I have been expecting work efficiency increase by 20%. Strategies

3 In the last week of February 2017 I will meet with all heads of the
Training departments and assess what training will be required. This will enable me Course Code: BSBMGT 502
and to start coaching process of each individual allowing me 1 hour per week to Manage People Performance
developm be completed by the middle of August. With the new training program I
ent have been expecting an increase in work productivity by 25%.
4 To stay on top of all tasks undertaken for Retail Group every department
Time manager are entering deadline dates into the Department store planner today Course Code: BSBPMG410
manage 19.12.16 by 3P.M. They are also setting the reminders on personal Apply project time management
ment computers today 19.12.16.. With new time management program I have techniques
been expecting the increase in productiveness by 25%

Personal goals
Ranking SMART Personal Goal Unit of Competency

1 To be able to prepare upgrade for the Department store

employ ment program b y the end of June I will need to
update my knowledge on Recruit software. I will Code course: BSBRKG404
participate in seminars once per month within next 6 Monitor and maintain records in an online
month. . It wou ld be expected to increase accurac y of environment
choosing professional employee by 30%.

2
To i mpr ove team morale I will underta ke tea m build ing Course Code BSBWOR502
activities once per month that introduce mutual Lead and manage team effectiveness.
understanding and better opportunities to local businesses
I would like my employee not only work productively but
to ma intain also their life style after working hours . Such
approach would be expected to double the work
efficiency.

5b As a Manager you will also learn from other Managers. Research three
possible networking opportunities in your area. One of these may be an
online forum.
Possible Networking Opportunities

1. LinkedIn

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BSBWOR501 Manage personal work priorities and professional development
2. Email Networking

3. Business collaboration at the local business network during a social event

4. Melbourne Institute of management

5c Explain how the unit of competency and the networks you have identified
will help you achieve your goals? How would you fit the training and
networking into your working week?
How the unit of competencies and the networks you have identified will help you achieve your goals?

The unit of competencies that are listed above can help me achieve my goals by providing me more knowledge and ideas while the networks identified
above will help me to gain more knowledge about other businesses, how they operate and develop their marketing strategies.

How would you fit the training and networking into your working week?
This can be done by making sure that my daily planner is adjusted and up-to-date with all the tasks that I need to do.

Q6
Now that you know which unit of competency you would like to undertake, find
two registered training organisations (RTOs) that offer these courses. Select a
training organisation that offers training styles that most suit your style of
learning.

Tip You will need to complete the VAK Learning Styles SelfAssessment
Questionnaire provided as an Appendix in the eBook or internet search an
online VAK questionnaire, use the section in your eBook relating to
development opportunities to help you, section 3.3.

Summary of VAK Learning A = 11

Styles SelfAssessment B=8
Questionnaire C = 11
Outcome
The outcome of this assessment tells me that I have both VISUAL and KINAESTHETIC style of learning.

Training organisations
Career Australia Education Institute Melbourne City Campus

Swinburne University of Technology TAFE Hawthorn Campus.

PART 4

Q7 Outline two strategies, one personal and one professional, which you can use
to make sure your new team gets off to a good start with you as their Manager.

Tip Refer to section 1 in your eBook, Manager as a role model.

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BSBWOR501 Manage personal work priorities and professional development
I should learn to bite my tongue when accompanied by friends and family.
I must remain cool and patient, no matter what comes along.
Strategy I should not be short-tempered and stern . It makes me unapproachable.
1 I need my employee to be able to rely on me in current life situation.
Personal I wish to be able to help them in times of difficulty, if not, help may not be sought.
As a manager I need to be able to control my own emotions. Otherwise, how can I manage others?

I must keep track.

I will not wait until the last minute to highlight a subordinates shortcomings.
I will keep a log of events designed to improve employees performance,
Strategy
I should not punish or ridicule my employee with bad performance.
2
Encouragement is usually more effective than punishment or humiliation.
Professio
nal

Q8 Explain how you would revisit your plans from question four, six months after
developing your plan.

8a What type of technology have you used to track your progress?

Remember, it is expected that you will demonstrate management of your
personal work priorities and professional development (including how you
will monitor the plan) using technology. Explain this using a minimum of 100
words.
Tracking your progress is very important when it comes to managing your personal work priorities and professional development goals.
The technologies that I have used are: Personal computer, Mobile Samsung Note.
To do this, I have created a WW template:
I have entered smart goals within the file at computer.
I have recorded there my personal work priorities, and professional work development.
To be able to monitor my goals:
I have set reminders on my daily planner, so I am on top of all tasks.
I have also set reminders on my personal phone.
I can revisit my file once a week to evaluate work completion and further action.
It will help me reschedule any changes that are needed.

8b Which personnel would you need to consult in order to evaluate your plans?
The Retail Group manager
The Area manager
Other colleagues at the same level

8c Draft an email to one of the personnel mentioned in b seeking feedback on

your plans.
Hi Tony,
We are now coming to the end of our 6 month deadline of all tasks and goals that we implemented.
It would be greatly appreciated if you could take a look at how we have progressed. Any feedback from you would be very helpful.
Thank you for your support.

Kind Regards

Rimma Zipman
The Store Manager

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BSBWOR501 Manage personal work priorities and professional development

8d How would you use the information you receive from them?
Any feedback given would be taken on-board, wherever and whenever it would be positive or if there are way to work on strengthening
our skills. For instance,. If we need more training, I will re-evaluate my schedule and arrange for more training in the area's that need
improving.

8e Youve received feedback from your Manager. He is happy with your results
so far, so has asked you to take on the responsibility of purchasing for the
next six months. What new skills will you need and how will they help you to
maintain your competency as a Manager?
Purchasing responsibilities
Purchasing skills needed Maintaining Managerial competencies
Coordinate business resources Business system understanding: Understand and map
the spending patterns for goods and services
Manage customer needs Customer field understanding: Understand the needs
of end users , manage relationship with the cusatomer
Select providers and develop contracts. Understanding of Contracts: legal and contractual
relationship, control, monitor contractor performance.
Manage claims and variations to the contract
Negotiate contracts. Supply Market understanding:
Identify products critical to the business needs.
Recognise the factors that shape the supply markets
Supplier replationship understanding : key
product ,key components understanding
Plan purchasing Management skills improvement: Manage to secure
supply and high or low relative expenditure
Conduct online transactions Computer skills improvement: online transaction
Conduct international purchasing procedures. Analyse international markets.
Plan procurement. Procure goods and services Procedural knowledge: Ability to Trace goods
delivery from purchasing order via suppliers via
transportation to the company and to end user.

Submission Checklist
Completed responses to all questions
Personal Development Plan: including any reviews and other documents as
needed

Completed VAK questionnaire

Unit of competency identified using Training.gov.au

Draft of an email seeking feedback on plans

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Appendix A- Accessing accredited courses
Qualification
To gain a qualification (this could be a certificate, diploma or advanced diploma) means you would
successfully complete each required unit of competency within that qualification.

For example: To complete a diploma of business, you need to study a total of eight units of
competency.

Course
The myskills.gov.au site uses the term course; which applies to the study of units of competency
within certificate, diploma and advance diploma qualifications.

Course Unit
This term is used on the myskills.gov.au site to represent the unit of competency (or units of study)
that are approved within the qualification. Some units will be core units (meaning they are
compulsory); some will be elective units (meaning you may select the elective units that best suit your
needs).

The following steps will assist you.

1. Visit Training.gov.au/
2. Select the Course & training providers section (web page moves to myskills.gov.au).
3. Enter details of the course you are interested in or your desired career.
4. You will see a list of qualifications that relate to your interest or career.
5. Select a qualification to find out more information. Ensure the qualification you select does not
have superseded under the unit code. As this means it is no longer available.
6. At the top of the page there are a number of tabs available: Course Overview, Training
providers and, Career Pathway, Student outcomes, Course details. You should explore all of
these tabs. Read all the information available on the qualification. You should then click on the
tab course details. Scroll down this page and you will see all the units of competency that are
able to be completed within the qualification.
7. Select a unit of competency by clicking on the blue unit title.
For example: Promote innovation in a team environment. BSBINN301
8. Now you will see more information on that unit of competency. Repeat steps 5-7 until you find a
unit of competency you are interested in which, matches your identified development needs.
9. Make a note of the unit code and title.
10. Now go back to Training.gov.au
11. Select National Register of VET
12. In the Quick Search box to the right of the screen, enter your unit code or unit title in the
search field.

13. Click on the code for your unit of competency

14. On this screen you will see all the information you require to fully understand the elements and
performance criteria that apply to this unit of competency.

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You can phone the training organisation to find about more about the course and if they deliver it in a
face to face classroom learning environment.

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Appendix B
Personal Development Plan use more than one of these forms if needed for your own development.

Nam
e
Give details of an organisational goal you have identified in your business plan and job
description

Describe the Personal Work Goal you wish to set for yourself so you can achieve the
above organisational goal

TIMEFRA
TASKS ACTIVITIES KPI
ME
How long How will you measure success?
What needs What action is to be
will this
to be done? taken? Use S.M.A.R.T. formula.
take?

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