CUSTOMER SATISFACTION OF WATER PURIFIER

Personal Profile
Name: Age
Address: . Phone No.:

Annual Income:
A ) Below 2 lakh, B) 2-3 lakh,
C) 3-4 lakh, D) 4-5 lakh, E) Above 5 lakh

Q1. Have you heard about Carry Soft brand before purchasing it?
A. Yes
B. No

Q2. How do you know about Carry Soft brand/product?

A. Print Media
B. Internet
C. Friends
D. Others

Q3. Who recommended Carry Soft product?

A. Family friend
B. Employee of Carry Soft
C. Other

Q5. While buying any water purifier what comes to in your mind?
A. Price
B. Health & Safety
C. Statics
D. All above

Performance
Q6. How will you rate product Compared other products of other companies. (Kent, pure
it, Aqua sure,)?
A. Much better
B. Better
C. Same
D. Worst

Q7. How will you rate the performance of the water purifier?
A Very good
B Good
C Average
D Bad

Q8. How satisfied are you with the service received?

A. Very good
B. Good
C. Average
D. Bad

Q10. Rate the technician knowledge.

A. Very good
B. Good
C. Average
D. Bad
Q11. Do you face inconvenience while using this product?
A. Yes
A No
(If yes, then please suggest what measures do you think it will help us to improve?)
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 AMC (Annual Maintenance Contract)
Q12. Have you taken Carry Soft AMC?
A Yes
B No
Q13. Are you satisfied with AMC amount?
A Yes
B No

Q15. Are you satisfied with the services under AMC?

A Yes
B No

Customer Assistance

Q16. Have you heard of Carry Soft helpline no. 18002583040?

A Yes
B No

Q17. Have you ever called on this no.?

A Yes
B No
Q19. Was your complaint resolved?
A Yes
B Yes, but not completely
C No
Q20. Was the person on the helpline no? /Carry Soft office helpful?
A Yes
B No

Product Satisfaction & Perception

Q21. Would you recommend Aqua Soft product to your friend/ family because of services?
A Yes
B No

Q22. Would you buy another Carry Soft product?

A Yes
B No

Q23. Your Perception about Carry Soft before and after purchasing the product.
A Changed positively
B Remained same
C Changed negatively

Q24. What is most admirable in Carry Soft?

A Technique
B Approach
C Product
D Services
E All above

Q25. How satisfied are you with Carry Soft brand and products?
A Very good
B Good
C Average
D Bad

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