AUDIT REPORT N° 16 Q3 25 MQ (ORGANISATION IName and business name [PERUSAHAAN UMUM PEMBANGUNAN PERUMAHAN NASIONAL (REGIONAL 3) [Registered address ALAN T GUSTI NGURAH RAI KLENDER, 13460 JAKARTA, INDONESIA Name and address of the production sites subject to certification ALAN I GUSTI NGURAH RAI KLENDER, 13460 JAKARTA, INDONESIA [ACTIVITY AND PRODUCT OR SERVICE UNDER AUDIT [PROJECT MANAGEMENT ACTIVITIES FOR CONSTRUCTION OF BUILDINGS AND HOUSING COMPLEX INCLUDING PROPERTY [MANAGENENT OF BUILDINGS, HOUSINGS AND LANDS PROJECT MANAGEMENT ACTIVITIES FOR CONSTRUCTION OF BUILDINGS AND HOUSING COMPLEX INCLUDING PROPERTY MANAGEMENT OF BUILDINGS, HOUSINGS AND LANDS IEA sector: 328 / 41.1, 68.32 [AIM OF AUDIT: ASSESSMENT OF MANAGEMENT SYSTEM CONFORMITY TO 1S0 9001:2008, laud criteria: the audit was carried out on a sampling basis, by verifying the processes/aspects defined by the Organization and the requirements of the reference standard jather standard: N/A [The audit team has assessed and accepted the following exclusions of requirements of the standard wa (AubrT Ffype: Periodic avait rT Start date: 11/05/2016 End date: 12/05/2016 Man/days: 2,50 [Type of extension: N/A [ADT TEAM ~_ [POSITION - TEAM LEADER STGNATURE |CHENDRA VUSTANTT [Team Leader [Rerotus Karni Lando [corTeamer wn zs (COMPANY REPRESENTATIVES INITIAL. | FINAL [POSITION - ORGANISATION REPRESENTATIVES BRIEFING | BRIEFING |SIGNATURE TRY ENDAR WARVUDE x X___ [DEPUTY Git [DODY PRATANAS x FINANCE NANAGER [HANNY WOLANOART ioe 0 NARKETING MANAGER ‘SETIAWAN ANDIATO x 3 [PRODUCTION MANAGER [DVT HARIYANTO. Poe [EAN MANAGER [ALVIAN WIDDYANTO. x x |ACCOUNTING OFFICER [sinSON PRIA x [AND STAFF LIS INDRAWATT x | HARKETING AST. MANAGER |R ENOAWATT'S ¥ PANNING STAFF |ROSLEANY DAMIAN x x__ [poor [ORGANTSATION'S REFERENCE DOCUMENTS Rev. CSE ‘Management System Manual oo Pivo7re0i LUST OF SOP UNDER MANUAL 00) —pivorro 7 [Previous auaitreports 5 ES AELT SRARERR. CEES: 34 Q3 28 MQISTG lossaor2015 14 Q3 38 MYSTS? 2/10/2015 Page tof 9AUDIT REPORT N° 16.Q3 28 MQ FINDINGS 150 3001:2008 DESCRIPTION OF AUDITED REQUIREMENTS AND ASPECTS peragraphs audited awe [General requirements [Documentation requirements [Management commitment [Customer focus [Ruity pokey I [Planning |Responsibity, authority and communication [Management review Provision of resources Human resources [infrastructure [work environment Planning of product realization [Gustomer-related processes [Design and development Purchasing Production and service provision [Control of monitoring and measuring equipment [General [Monitoring and measurement I [Control of non conformiting product leer [Anais of data in improvement [Check of corrective actions relevant to previous audit, any lUse of the Certification Boby and of the Accreditation Body logos / Certification ldocument / Advertisement of Management System Certification Za [Customer complaints and complaints received by Certification Body Za (Certification body Rules Z5 [Check of all processes as per the audit plan I rage 2 of 9AUDIT REPORT N° 16 Q3 28 MQ (COMPANY NAME x 'scoPE [ORGANISATIONAL STRUCTURE (OPERATIONAL YARDS |LIST OF APPLICABLE LAWS/STANDARDS [MANAGEMENT MANUAL INO ONGOING LEGAL PROCEEDINGS ISTAFF Foure actual 75 [THE EVPLOYEES REWAINED luNcHanceD (©) eae of fuctustons nthe number of af, enter the average number fsa forte yer dcr bythe Organisation (Have the corrective actions implemented by the Organisation on the basis of the non-conformities (A and/or B-type findings) Set Out lbciow as per the previous report been verified? (speciy) IT IS ONLY 1 MINOR RAISED LAST TIME AUDIT; CORRECTIVE ACTION TAKEN AND CLOSED OUT [Has the Organisation resolved the Recommendations (type-C findings/observations) set out below as per the previous Report? {indicate Ia. Have the permanent sites also been audited according to a ste sampling procedure? YSU) WA If YES, indicate the dates, sites and activities performed (add an extra sheet if necessary) [Address of site [Retivity performed Fave outsourced 7 service delivery centres) been audited? If YES, indicate the dates, sites and activities performed (add an extra sheet If necessary) [Address [Retivity and/or service performed [Any activities audited on the basis of dacuments Ina. [Any other activities checked (e.g. Wansport of waste) (add an extra sheet W necessary) Ina. page 3 oof 9Saale) ORGANISATION AUDIT REPORT N° 16 Q3 28 MQ PERUSAHAAN UMUM PEMBANGUNAN PERUMAHAN NASIONAL (REGIONAL 3) FINDING N° i ‘Organisation's documents ‘Area involved Classification Customer Satisfaction survey Marketing 8 Paragraph of reference standard 8.4 [Description of finding lLast customer satisfaction survey was done on December 2015, 14 respondents were taken from Sentra Timur, 8 respondents were Iaken from Bekaci & center point and & respondents were taken from Parung Panjang. However there was no evidence that Perumnas| Regional 3 did data analysis regarding with customer satisfaction survey result. ‘Signature of the OrganisatioN representative for acceptanc } USA INDRAWATL [fo be iled in by the Organisation [Analysis of causes (Correction (Corrective action proposed Planned implementation deadline [Te be filed n by the audit team (Audit of corrective act ‘Outcome of audi Date ~ Signature of Team Leader rage 4 of 9SERVICE ‘ORGANISATION AUDIT REPORT N° 16 93.28 MQ PERUSAHAAN UMUM PEMBANGUNAN PERUMAHAN NASIONAL (REGIONAL 3) Ne. RECOMMENDATIONS. ORGANISATION'S ACTIONS (Para 6.2 ‘although training program was established by PERUMNAS HO, Regional 3 could consider 2. [to review the effectiveness of form effectiveness training FRM-PSDM-04-01-06, | IFRM-PSDM-04-01-07 and FRN-PSDN-04-01-08 usage | Para 7.4 Refer to Procefure SOP-UMUM-02-02 and SOP-UMUNY-02-01, for purchasing supported +3 _|items done by UMUM could also consider doing supplier evaivation. ‘The suppliers a Panasonic Photocopy, CV Trias Karisma, PT. Asuransi Asoka Mas, PT. Triguna Putra Rizal, PT. Kopkarnas, (Pare BS a a Land session could start to always record analysis of root cause and corrective action for 14 |unvachieved terget as stated in RKO. Sample for Bestan RKO Sektor 1V Proyek Parung Panjang 12 Ha, Sektor V 30 Ha, Cibening 50 Ha, Cijengkel 60 Ha, Desa Galuga 50 HaAUDIT REPORT N° 16 Q3 28 MQ CONCLUSIONS OF THE AUDIT TEAM (Daring te opening meeting, the company's top management war reminded of the importance oF the expected outcome oF a lorganisaton with management system accredited cerieaion [id the Auditing team consider tat the Orgeniseton's Monegement System, in overll terms, was compliant with Wezepuremants of the reference standard and RINA Rules? essiaynert [The Organisation undertakes to Inform RINA about the corrective action it decides on and the relative implementation deadlines \within 16 days from this aucit IThe Organisation may propose corrective action and the relative implementation deadlines immediately after receiving the report] Irom the Audit Team, but it must bear in mind that RINA may modify the report and attached findings after checking them. In this Icase, the Organisation may be required to propose the corrective action once again and the relative implementation deadlines, page 6 of 9AUDIT REPORT N° 16 Q3 28 MQ (Results of the audit for each process identifi [points and positive elements) [MANAGEMENT PROCESS/DOCUMENTS/RECORDS: "THE POLICY, OBJECTIVES AND ORGANIZATION REMAINED UNCHANGED. ONE MINOR RAISED REGARDING THE 108 DESCRIPTIONS |ANO COMPETENCY STANDARD. ITHE BUSINESS PLANNING HAS BEEN PREPARED/ RKAP. IT WAS WELL DOCUMENTED AND ALL KPI'S WERE WELL MONITORED AND |RESULTS WERE EVIDENCED. [THE INTERNAL AUDIT, CUETOMER FEEDBACK AND KPI'S WERE REVIEWED AND ALL ACTIVITIES WERE WELL IMPLEMENTED. ‘the Organisation and assessed during the audit (evidence, strong] IPLANNING OF PRODUCTION & PRODUCTION DEPARTMENT: IREVIEWED WERE INCLUDED PPRA, SELECTION/EVALUATIONS OF SUPPLIERS, RECORDS, PRODUCTION AND PROJECTS. SAMPLED OF| IPROJECTS WERE SELECTED SUCH AS SUMUT, RIDAR, KEPRI, NAD, ETC. ALL DOCUMENTS OF PLANNING & PRODUCTION WAS WELL [MAINTAINED AND WELL RECORDED. LAND DEPARTMENT: IREVIEWED WERE INCLUDED THE LAND CERTIFICATE PLAN, ORIGINAL CERTIFIACTES, RELATIONSHIP WITH BANKING ( BRI/BANK ISUMUT AND BTN), MONTHLY REPORT EXPLAINED ABOUT THE LAND CERTIFICATES WERE WELL ESTABLISHED AND WELL IRECORDED. MANAGEMENT SYSTEM / PUDE |QUALITY MANAGEMENT SYSTEM DOCUMENTATION IS HANDLED BY PUDI. LIST OF DOCUMENTS ARE CONTROLLED AND [DISTRIBUTION RECORD WAS AVAILABLE IN THE HAND OVER FORM. INTERNAL AUDIT REPORT 15 WELL KEPT BY PUDI. LAST IINTERNAL AUDIT WAS DONE ON 2-3 MAY 2016, LIST OF FINDINGS RECORD WAS PROVIDED. THERE WERE 4 OBSERVATION |FINDING AT FINANCE, 2 MINOR & 1 OBSERVATION FINDING AT MARKETING, 1 MINOR AND 3 OBSERVATION FINDINGS AT LAND IMANAGEMENT, 5 OBSERVATION & 1 MINOR AT PUDI, 1 MINOR & 1 OBSERVATION FINDINGS AT PRODUCTION, 3 OBSERVATIONS [FINDING AT UMUMBSOM. FINDINGS ARE FOLLOWED UP. MANAGEMENT REVIEW WAS DONE ON MARCH 2016 RAKORDA, VIDEO [CONFERENCE 26 APRIL 2016. (MARKETING [LAST CUSTOMER COMPLAINT REPORT WAS ON OCTOBER 2015 FROM PULO GEBANG / SENTRA TIMUR. THERE WERE NO COMPLAINT [FROM OTHER BRANCHES, RECORD OF CUSTOMER SATISFACTION IS PROVIDED, BUT FOR THE YEAR 2015. CUSTOMER ISATISFACTION SURVEY WAS DONE ON DECEMBER 2015. THERE WERE 14 RESPONDENTS FROM SENTRA TIMUR, 8 RESPONDENTS. [FROM BEKASI AND CENTER POINT AND 8 RESPONDENTS FROM PARUNG PANJANG. PERUMNAS 3 DID NOT DONE DATA ANALYSIS. |FOR CUSTOMER SURVEY. PROMOTION ACTIVITY WAS DONE TOGETHER WITH PERUMNAS HO, THERE WERE 2 EVENTS : REAL IESTATE INDONESIA EXPO 2015 PESONA METROPOLITAN BEKASI, THE 2ND EVENT WAS INDONESIA PROPERTY EXPO 2016 AS |CENGKARANG PARUNG PANJANNG. THE EFFECTIVENESS OF PROMOTION ACTIVITY 15 CALCULATED BY COMPARING THE PROMOTION [COST AND THE SALES RESULT. DURING YEAR 2015, THERE WERE BUSINESS OPPORTUNITY ANALYSIS : MARCH 2015 JONGGOL IKABUPATEN BOGOR AND OCTOBER 2015 CISOKA KAB. TANGERANG. REPORT OF SALES OF MUTIARA SANGGRAHA REG I/KWS,ST/59/1/2016. PRICE LIST WAS ESTABLISHED REFER TO SURAT KEPUTUSAN GENERAL MANAGER REGIONAL [II NOMOR |GuiR.111/148/KPTS/X/2015 AND SURAT KEPUTUSAN GENERAL MANAGER NOMOR : REG Il/01/766/KPTS/IV/2016. IFINANCE SACCOUNTING FINANCE AND ACCOUNTING ADMINISTRATION IS WELL RECORDED, SUCH AS : BUDGETING, TAX, FINANCIAL REPORT, RECEIVING [FROM BRANCHES, PAYMENT, PETTY CASH. SAMPLE OF FINANCIAL REPORT TW/1, DATED 15 APRIL'2016 NOMOR REG 11/01/721/1V/2016 AND RKAP 2016 NOMOR : DIRUT/1948/10/X1/2015. RECOMMENDATION TO ALWAYS MONITOR THE NUMBER OF [FORM USED BY FINANCE AND ACCOUNTING TO BETTER CONTROL, IHR & GA RECRUITMENT, TRAINING PROGRAM IS COORDINATED BY PERLIVINAS HO. THERE IS ON LINE SYSTEM USED FOR HR ACTIVITY HCIS : HUMAN CAPITAL INTEGRATED SYSTEM. FOR TRAINING ACTIVITY PERUNINAS REG3 WILL SUBMIT TRAINING REQUEST TO HO. ‘SAMPLE OF TRAINING CONDUCTED AT REGIONAL 3 ARE REFER TO NOMOR REG I1I/01/813/1V/2016 DATED 26/4/2016 PROPERTY [LEGAL ASPECT AND PROFESSIONAL BUILDING SUPERVISION AND QUALITY CONTROL ON 15-17 MARCH 2036. AS MENTIONED IN ‘THE SOP-PSDM-04-01 ABOUT EVALUATION OF EFFECTIVENESS TRAINING, ALTHOUGH TRAINING PROGRAM WAS ESTABLISHED BY PERUMNAS HO, REGIONAL 3 COULD CONSIDER TO REVIEW THE EFFECTIVENESS OF FORM EFFECTIVENESS TRAINING FFRM-PSOM-04-01-06, FRM-PSDM-04-01-07 AND FRM-PSDN-04-01-08 USAGE. LIST OF ASSET (BUILDING, LAND, CAR) IS WELL KEPT AND UPDATED BY UMUM TO MONITOR THE VALUE. MAINTENANCE OF BUILDING AND INFRASTRUCTURE WAS SCHEDULE AND DONE AS PER SCHEDULE, PURCHASING [REFER TO SOP-UMUN-02-02 AND SOP-UMUM-02-01 THE PURCHASE FOR REGIONAL 3 WAS DONE BY UMUM. THERE ARE SEVERAL ISUPPLIERS, SUCH AS STATIONARY SUPPLIER, EMPLOYEE OUTSOURCING, CAR RENTAL AND AC SERVICE. THE LIST OF SUPPLIERS 'ARE : PANASONIC PHOTOCOPY, CV. TRIAS KARISMA, PT. ASURANSI ASOKA MAS, PT. TRIGUNA PUTRA RIZAL, PT. KOPKARNAS. CONTRACT AGREEMENT VIITH PT.KOPKARNAS REG Il1/01/2150/XII/2015 & KPSP/027/OUTSC/XII/2015, EXPIRED ON 31 DEC 2016, \WITH PT. TRIGUNA PUTRA RIZAL REG II1/3860/X1/2015 8 034/TPR/II/2015 WILL BE EXPIRED ON 12 NOVEMBER 2016, AC SERVICE WORK ORDER NO.REG 111/01/627/1V/2016. LAND MANAGEMENT [REVIEW INCLUDE PPRA-PR, SITE SELECTION, LAND CERTIFICATION, MONTHLY REPORT, LEGAL CASE, ETC, EXAMPLE OF PPRA WERE Pepe 7 of 9AUDIT REPORT N° 16 Q3 28 MQ VERIFIED DURING AUDIT : REG I11/ 01/489/111/2016, REG 111/05/368/111/2016, REG I11/1950/X1/2015. SITE SELECTION TANAH IKANTONG, LOCATION DESA SUKAGALIH-IOGGOL KABUPATEN BOGOR CABANG BEKASI, MONTHLY REPORT REG II1/01/539/1V/2016, [MONITORING CERTIFICATE LOCATION CLUSTER MAGNOLIA BEKASI PROJECT AND LOCATION PARUNG PANJANG. SEVERAL LEGAL ICASES WERE ALSO REVIEW DURING AUDIT : NOMOR 185/G/2013/PTUN.JKT AND NOMOR 3953/K/PDT/2014 improvement opportunities Ina Effectiveness of internal audits /management reviews Internal audit was done on 2-3 May 2016 and 11-12 May 2016, There were several findings noted in FRM-RENSTRA-O2-01-04, rev 00. 5 minor finding were raised and 17 observation. The area covered during audit were Finance, Marketing, Land Management, UDI, Production, HR and GA. Auditor tear were Alvian Wiya, Prist Dahlia, Simson Frima, and Alfian Ghazal. Last management review was on 26 April 2016, minute meeting REG I11/01/794/Iv/2016 and RAKORDA March 2036, ‘Application of the Organisation's Management System, compared with previous audit results (where applicable) [THE QUALITY MANAGEMENT SYSTEM WAS INPROVED WELL AND ALL EMPLOYEES AWARED TO THE SYSTEM Page 8 ofAUDIT REPORT N° 16.93 28 MQ [The Audit Team considers that the next Periodic audit within 7... oF within... months from this 6udit for the following reasons) only Flin if the proposed date is less than 12 months after this audit) lintormation and adaitional remarks ‘SPACE RESERVED FOR THE ORGANISATION [The organisation accepts the contents of the report, including the attached observations (if any). IRESERVATIONS AND OBSERVATIONS [SIGNATURE OF THE ORGANISATIONS REPRESENTATIVE FOR ACCEPTANCE “isa INNRAWATI Page 9 of 8RESULT OF FINDINGS OF PREVIOUS AUDIT REPORT No. 14 Q3 28 MQ/STG2 NON CONFORMITY CHECK RESULT ORRECTED [Nor correcteo ORGANISATION AUDIT REPORT N° 16.3 28 MQ PERUSAHAAN UMUM PEMBANGUNAN PERUMAHAN NASIONAL (REGIONAL 3) FINDING N° ‘Organisation's documents ‘Area involved ‘Classification SOP-SAR-03-01 PEMASARAN/CUSTOMER COMPLAINTS 8 [Paragraph of reference standard 7.2 [Description of finding IREVIEWED CUSTOMER COMPLAINT HANDLING REPORT (2014 AND 2015 FISCAL YEAR) . THERE WERE 2 COMPLAINTS RAISED FROM IBEKASI BRANCH OFFICE: IA. COMPLAINT NDR 559, GAST : REG II /P.BKS-CP / 901, I. COMPLAINT NDR $81, BAST : REG II /P-BKS-CP / 901, Ic.__ COMPLAINT NDR $70, 22 NOVEMBER 2014 ITHESE THREE (3) OUT OF 10 COMPLAINTS WERE NOT PROPERLY RECORDS TO IDENTIFY THE ROOT CAUSE, CORRECTION, |CORRECTIVE ACTIONS AND PREVENTIVE ACTION ACTIVITIES. Signature of Tea Signature o ie Organtnifia epreentaive Tor sees Karolus Karni A TRI ENDAR 1. [To be fled in by the Organisation ‘Analysis of causes |LAck OF UNDERSTANDING ABOUT CORRECTIVE AND PREVENTIVE ACTION ‘Treatment |PREPARE THE RECORDS OF CORRECTIVE AND PREVENTIVE ACTION OF COMPLAINTS (Corrective action proposed I. RE-AWARNESS TRAINING FOR CORRECTIVE PREVENTIVE ACTION PROCEDURE TO ALL RELATED PERSONNEL. 2. PERFORM THE AUDIT TO VERIFY THE EFFECTIVENESS OF THE SYSTEM 2 Planned implementation deadline ‘Signature of Orlanisation’= representative | ‘TRE ENDAR WAHYUDT 16/11/2015 [Tobe filed in by the audit team ‘Audit of corrective action THE IDENTIFY OF ROOT CAUSE, CORRECTIVE ACTIONS, ETC WAS WELL IMPLEMENTED AND WELL RECORDED. teams oF aE Bate af Team tender rosmives 2010572016 IN ; iN rage 1 of 1