Table of content

1. General Introduction: Page no.

1.1 Introduction To Banking
1.2 Definition
1.3 Origin
1.4 Different Types Of Deposits
1.5 Objective Of Banking
1.6 Feature Of Current, Saving Account & fixed deposit

2. PROFILE OF BANKS
2.1 IDBI BANK
2.2 CANARA BANK
3. ANALYSIS OF DATA

4. INTERPRETATION
4.1 Finding
4.2 Suggestion
4.3 Conclusion
5. ANNEXTURES-1
ANNEXTURES-2
BIBLIOGRAPHY
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Chapter no: - I
GENERAL INTRODUCTION

1.1 Introduction to Banking:

A bank is an institution that deals in money and its substitutes and provides other
financial services. Banks accept deposits and make loans or make an investment to derive
a profit from the difference in the interest rates paid and charged, respectively.
In India the banks are being segregated in different groups. Each group has their own
benefits and limitations in operating in India. Each has their own dedicated target market.
Few of them only work in rural sector while others in both rural as well as urban. Many
even are only catering in cities. Some are of Indian origin and some are foreign players.
Indias economy has been one of the stars of global economics in recent years. It has
grown by more than 9% for three years running. The economy of India is as diverse as it
is large, with a number of major sectors including manufacturing industries, agriculture,
textiles and handicrafts, and services. Agriculture is a major component of the Indian
economy, as over 66% of the Indian population earns its livelihood from this area.
Banking sector is considered as a booming sector in Indian economy recently. Banking is
a vital system for developing economy for the nation.
A bank is a financial institution that accepts deposits from the public and creates
credit. Lending activities can be performed either directly or indirectly through capital
markets. Due to their importance in the financial system and influence on
national economies, banks are highly regulated in most countries. Most nations have
institutionalized a system known as fractional reserve banking under which banks hold
liquid assets equal to only a portion of their current liabilities.
Banks borrow money by accepting funds deposited on current accounts, by
accepting term deposits, and by issuing debt securities such as banknotes and bonds.
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Banks lend money by making advances to customers on current accounts, by

making installment loans, and by investing in marketable debt securities and other forms
of money lending.
Banks provide different payment services, and a bank account is considered
indispensable by most businesses and individuals. Non-banks that provide payment
services such as remittance companies are normally not considered as an adequate
substitute for a bank account.

1.2Defination:
A bank is a financial institution that accepts deposits & channels those deposits
into lending activities.

Indian Banking Companies Act - Banking Company is one which transacts the
business of banking which means the accepting for the purpose of lending or investment
of deposits money from the public repayable on demand or otherwise and withdrawal by
cheque, draft, order or otherwise.

Dictionary meaning of the Word Bank -The oxford dictionary defines a bank as
an establishment for custody of money received from or on behalf of its customers. Its
essential duty is to pay their drafts on it. Its profits arises from the use of the money left
employed by them.

The Websters Dictionary Defines a bank as an institution which trades in

money, establishment for the deposit, custody and issue of money, as also for making
loans and discounts and facilitating the transmission of remittances from one place to
another.

According to Prof. Kinley, A bank is an establishment which makes to individuals

such advances of money as may be required and safely made, and to which individuals
entrust money when it required by them for use.
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1.3 Origin:
The history of banking refers to the development of banks and
banking throughout history, with banking defined by contemporary sources as an
organization which provides facilities for acceptance of deposits, and provision of loans.
The history begins with the first prototype banks of merchants of the ancient world,
which made grain loans to farmers and traders who carried goods between cities. This
began around 2000 BC in Assyria and Babylonia. Later, in ancient Greece and during the
Roman Empire, lenders based in temples made loans and added two important
innovations: they accepted deposits and changed money. Archaeology from this period
in ancient China and India also shows evidence of money lending activity.
In ancient India there is evidence of loans from the Vedic period (beginning 1750
BC). Later during the Maurya dynasty (321 to 185 BC), an instrument called adesha was
in use, which was an order on a banker desiring him to pay the money of the note to a
third person, which corresponds to the definition of a bill of exchange as we understand it
today. During the Buddhist period, there was considerable use of these instruments.
Merchants in large towns gave letters of credit to one another.
Banking in India originated in the first decade of 18th century with The General
Bank of India coming into existence in 1786. This was followed by Bank of Hindustan.
Both these banks are now defunct. The oldest bank in existence in India is the State Bank
of India being established as The Bank of Bengal" in Calcutta in June 1806. A couple of
decades later, foreign banks like Credit Lyonnais started their Calcutta operations in the
1850s. At that point of time, Calcutta was the most active trading port, mainly due to the
trade of the British Empire, and due to which banking activity took roots there and
prospered.
The first fully Indian owned bank was the Allahabad Bank, which was established
in 1865. By the 1900s, the market expanded with the establishment of banks such as
Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai - both
of which were founded under private ownership. The Reserve Bank of India formally
took on the responsibility of regulating the Indian banking sector from 1935. After India's
independence in 1947, the Reserve Bank was nationalized and given broader powers.
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The Public Sector emerged as the driver of economic growth consequent to the
industrial revolution in Europe. With the advent of globalization, the public sector faced
new challenges in the developed economies. No longer the public sector had the privilege
of operating in a sellers market and had to face competition both from domestic and
international competitors. Further, in the second half of the 20th century in the developed
economies, the political opinion started swinging towards the views that the intervention
as well as investment by Government in commercial activities should be reduced to the
extent possible.
Without a sound and effective banking system in India it cannot have a healthy
economy. The banking system of India should not only be hassle free but it should be
able to meet new challenges posed by the technology and any other external and internal
factors. For the past three decades India's banking system has several outstanding
achievements to its credit. The most striking is its extensive reach. It is no longer
confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system
has reached even to the remote corners of the country. This is one of the main reasons of
India's growth process. The government's regular policy for Indian bank since 1969 has
paid rich dividends with the nationalization of 14 major private banks of India.

1.4Bank Deposit:
Bank deposits consist of money placed into banking institutions for safekeeping.
These deposits are made to deposit accounts such as savings accounts, checking
accounts and money market accounts. The account holder has the right to withdraw
deposited funds, as set forth in the terms and conditions governing the account
agreement.

1.5 Objectives of Banking:

Banks provide funds for business as well as personal needs of individuals. They
play a significant role in the economy of a nation. Let us know about the role of banking.
It encourages savings habit amongst people and thereby makes funds available for
productive use.
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It acts as an intermediary between people having surplus money and those requiring
money for various business activities.
It facilitates business transactions through receipts and payments by cheques instead of
currency.
It provides loans and advances to businessmen for short term and long-term purposes.
It also facilitates import export transactions. It helps in national development by
providing credit to farmers, small-scale industries and self-employed people as well as to
large business houses which lead to balanced economic development in the country.
It helps in raising the standard of living of people in general by providing loans for
purchase of consumer durable goods, houses, automobiles, etc.
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Different Types of Deposit:

1) DEMAND DEPOSIT:
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The money we keep in our saving accounts is like a medium of exchange and this
is called Demand deposits. This is because ownership of this deposit may be transferred
from one person to another via cheques or electronic transfers . There is no
fixed term to maturity for Demand Deposits.

a) Saving deposits account:

Savings deposit account is meant for individuals who wish to deposit small
amounts out of their current income. A saving account can be opened with or without
cheque book facility. There are restrictions on the withdrawals from this account.
Savings account holders are also allowed to deposit cheques, drafts, dividend
warrants, etc. drawn in their favor for collection by the bank. To open a savings account,
it is necessary for the depositor to be introduced by a person having a current or savings
account with the same bank.

b) Current deposit account:

Businessmen generally open current accounts with banks Current accounts do not
carry any interest as the amount deposited in these accounts is repayable on demand
without any restriction.
The Reserve bank of India prohibits payment of interest on current accounts or on
deposits up to 14 Days or less except where prior sanction has been obtained. Banks
usually charge a small amount known as incidental charges on current deposit accounts
depending on the number of transaction.
A current account is always a Demand Deposit and the bank is obliged to pay the
money on demand. The Current accounts bear no interest and they account for the
smallest fraction among the current, saving and term deposits. They provide the
convenient operation facility to the individual / firm. The cost to maintain the accounts is
high and banks ask the customers to keep a minimum balance. Saving Accounts Savings
deposits are subject to restrictions on the number of withdrawals as well as on the
amounts of withdrawals during any specified period. Further, minimum balances may be
prescribed in order to offset the cost of maintaining and servicing such deposits. Savings
deposits are deposits that accrue interest at a fixed rate set by the commercial banks.
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Current Accounts are designed to meet the needs of such sections of the public who
operate their account regularly and frequently. i.e. Traders, Businessmen, Corporate
bodies or the like who receive money and make payments very often. Current accounts
are suitable to such category of customers as there are no restrictions on the number of
withdrawal or deposit. Current accounts can be opened by individuals, proprietary
concerns, partnership firms, Private & Public Ltd Co., HUFs/Specified associations,
Societies, Trusts, Limited Liability Partnerships etc.

c) Call deposit account:

A call deposit account is a bank account for investment funds that offers the
advantages of both a savings and a checking account. A call deposit account, like a
checking account, has no fixed deposit period, provides instant access to funds and
allows unlimited withdrawals and deposits. Like a savings account, a call deposit account
pays interest. The rate of interest a call deposit account pays depends on the amount of
money in the account, a system commonly referred to as banded interest rates. Also,
different currencies may earn different interest rates. Depositors may have to meet
a minimum balance threshold before they earn any interest.

Fixed Deposit Account:

A fixed rate of interest is paid at fixed, regular intervals. Re-investment deposits:
Interest is compounded quarterly and paid on maturity, along with the principal amount
of the deposit. In the Flexi Deposits amount in savings deposit accounts beyond a fixed
limit is automatically converted into term-deposits.

Recurring deposits:
Fixed amount is deposited at regular intervals for a fixed term and the repayment
of principal and accumulated interest is made at the end of the term. These deposits are
usually targeted at persons who are salaried or receive other regular income. A Recurring
Deposit can usually be opened for any period from 6 months to 120 months.
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Definition of Current Account:

The current account is an important indicator about an economy's health. It is
defined as the sum of the balance of trade (goods and services exports less imports), net
income from abroad and net current transfers.
Current Accounts are basically meant for businessmen and are never used for the
purpose of investment or savings. These deposits are the most liquid deposits and there
are no limits for number of transactions or the amount of transactions in a day. Most of
the current accounts are opened in the names of firm / company accounts. Cheque book
facility is provided and the account holder can deposit all types of the cheques and drafts
in their name or endorsed in their favor by third parties. No interest is paid by banks on
these accounts. On the other hand, banks charges certain service charges, on such
accounts.

2.3 Features of Current Accounts:

(a) The main objective of Current Account holders in opening these account is to enable
them (mostly businessmen) to conduct their business transactions smoothly.
(b) There are no restrictions on the number of times deposit in cash / cheque can be made
or the amount of such deposits;
(c) Usually banks do not have any interest on such current accounts. However, in recent
times some banks have introduced special current accounts where interest (as per banks'
own guidelines) is paid
(d) The current accounts do not have any fixed maturity as these are on continuous basis
accounts.

2.4 FEATURES OF CURRENT ACCOUNT:

a) SMOOTH TRANSACTION
b) NO RESTRICTION ON DEPOSIT AND WITHDRAWAL
c) CHEQUES FACILITY
d) OVERDRAFT FACILITY
e) NO INTEREST ON SUCH ACCOUNT
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Saving Account:
Savings Bank account, as the very name suggests, is intended for savings for the
future. There are no restrictions on the number and amount of deposit that can be made
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on any day. Minimum amount of withdrawal/deposit is Rs.10/-. Balance in the account

earns interest at rates decided by the Bank, from time to time. The facility of withdrawal
by cheque is also allowed subject to certain restrictions. Savings Bank accounts can be
opened by eligible persons except in the name of Government departments / bodies
depending upon budgetary allocations for performance of their functions / Municipal
Corporations or Municipal Committees / Panchayat Samitis / State Housing Boards /
Water and Sewerage / Drainage Boards / State Text Book Publishing Corporations /
Societies / Metropolitan Development Authority / State / District Level Housing Co-
operative Societies, etc. or any political party or any trading / business or professional
concern, whether such concern is a proprietary or a partnership firm or a company or an
association
Basic Savings Bank Deposit Accounts As per the modified guidelines of RBI, the
Basic Savings Bank Deposit Account will offer following minimum common facilities
to all the customers:
i. The Basic Savings Bank Deposit Account should be considered a normal banking
service available to all.
ii. This account shall not have the requirement of any minimum balance
iii. The services available in the account will include deposit and withdrawal of cash at
bank branch as well as ATMs; receipt/credit of money through electronic payment
channels or by means of deposit/ collection of cheques drawn by Central/ State
Government agencies and departments.
iv. While there will be no limit on the number of deposits that can be made in a month,
account holders will be allowed a maximum of four withdrawals in a month, including
ATM withdrawals

Facility of ATM Card or ATM-Cum-Debit Card:

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The above facilities will be provided without any charges. Further, no charge will
be levied for non-operation/ activation of inoperative Basic Savings Bank Deposit
Account.
Holders of Basic Savings Bank Deposit Account will not be eligible for opening
any other savings bank deposit account in the bank. If a customer has any other existing
savings bank deposit account in the bank, he/she will be required to close it. The existing
basic banking no frills accounts should be converted to Basic Savings Bank Deposit
Account.

GENERAL CLASSIFICATION OF ACCOUNT:

JOINT ACCOUNTS: Deposit accounts can be opened by an individual in his own name
or by more than one individual in their joint names, subject to maximum of four persons.
Any person competent to contract /who need not necessarily be the parent of the minor
may deposit the money belonging to him in his name jointly with a minor. However, the
minor in such cases should be duly represented by his/her natural guardian or in the
absence, a guardian appointed by a competent court only.

OPERATIONS OF JOINT ACCOUNT: The joint account opened by more than one
individual subject to a maximum of 4 persons can be operated by single individual or by
more than one individual jointly. The mandate for operating the account can be modified
with the consent of all the joint account holders. In case of SB account opened by minor
jointly with the natural guardian, the operation by the natural guardian only.
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Advantage of Saving Account:

Protection Most of the credit unions and banks are insured which means the
money that is deposited is secured and safe. Whatever happens in the near future, the
money is still there and can be acquired.
Keeping the Money Liquid The money that is placed in saving accounts can still
be accessed at any time. This is different from other types of retirement funds that you
can set up. The good thing about this is that if an emergency arises, you have the comfort
of knowing you have constant access to all of your money.
Start Investing on Minimal Cash As for any person that is interested in investing
on minimal cash, he or she can opt for a savings account. The saving habits can be started
right away by opening or using this account. These accounts can be opened with as little
as 25 dollars through most banks. This money begins to earn interest, the exact amount
depends on the bank and the amount of money you have in your account.
Money is insured Upon putting the money in the savings account, rest assured
that the money is insured and safe. This is the reason why many people are interested in
savings account. However, it still depends on the credit union or bank that insures the
money for up to two-hundred fifty thousand dollars.

High Yield Options Other savings accounts are after offering high interest rates
as compared to others. There are options that are mainly ideal on saving for a long-term
basis, like emergency funds. The majority of savings is done on a strict process online.
Luckily, there are banks that allow for high interest rates. If you are interested in
processing banking online, there are substantial returns on the money as compared to the
local branch.
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3.4 Disadvantage of Savings Account:

Time Delay on Transaction At times, the transfer of money may be delayed for
one or many business days. This still depends on the bank that you do your transactions
through.
Lower Interest Rates The interest rates that are offered on most saving
accounts is pretty low. This means that the rate your money will grow is very slow.

1. Usually have low interest rates:

If your goal is to make your money grow, opening a savings account isnt the
right choice for you. The security and easy access that youll enjoy with your savings
account comes with a trade-off: youll invariably have relatively low interest rates
(usually less than 1 percent per annum). This means youll see only minimal growth and
enjoy limited yields.

With these in mind, you might want to consider investing in stocks, government
bonds, mutual funds and other high-yield investment vehicles. They dont provide the
same level of safety and security that savings accounts do, but they give you the chance
to enjoy high interest rates and earn more money.

2. Are insured only up to a certain amount:

As mentioned above, the FDIC and the NCUSIF provide insurance to bank and
credit union savings accounts. But what you have to know is this: these two organizations
limit their coverage to $250,000. So, if your savings is more than this amount, you wont
enjoy full coverage. Youre better off distributing your money among several savings
accounts or switching to high-ROI investments

3. Can tempt you to spend your money:

Since you can withdraw from your account at any given time, no one can really
stop you from dipping into your savings whenever you want. This can be detrimental
especially if youre spending your money not on necessities or emergencies but on non-
essentials like designer clothes or a new smartphone. If you want to avoid the temptation
of unnecessary spending, you can put your money in stocks, certificates of deposit and
other long-term investments that come with a maturity date.
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4 .Charge high fees if you fall below the minimum amount:

Banks and credit unions, as mentioned above, dont require large initial deposits.
However, many of them have a minimum balance requirement. If your savings fall below
this minimum amount, your bank or credit union will charge you with a certain fee. This
can be a problem if you frequently dip into your savings or if you need to withdraw most
of your money because of an emergency.

Fixed Deposit:
Term deposits are deposits received by the Bank for a fixed period, withdrawable
after the expiry of the fixed period and include deposits such as
Recurring/Fixed/Kamadhenu etc. Bank has tailored various term deposit schemes to suit
the needs and expectation of the investing people from all walks of life. Term deposits
can be opened by individuals, partnership firms, Private/Public Ltd Co.s, HUFs,
Institutions, Societies, Trusts, Limited Liability Partnership etc.
The Minimum period for placing deposit under Fixed deposits (FD) Scheme is 15
days, reinvestment scheme, Kamadhenu Deposit (KD) is 5 months and Recurring deposit
(RD) is 6 months. Deposits of above ` 5 lakh can be placed for a minimum period of
even 7 days. The maximum period for deposits under fixed deposits (FD), Kamadhenu
Deposit (KD) and Recurring deposit (RD) is 10 years. However, deposits in the name of
minors and deposits under court orders are accepted for more than 10 years period.
The minimum amount to be deposited varies with banks, but is usually around Rs10,000.
If the foremost question on your mind regarding deposits is if you need a savings account
with the bank, rest assured.
Most banks don't require you to be a savings account holder first, though there are
some benefits. For instance, if you have internet banking enabled with your bank,
opening a fixed deposit may only require you to log on and open a fixed deposit. You can
choose the kind of deposit you want to make, the time period, and the amount.
Other benefits include overdraft facilities and linking the deposit to your bank account
and enabling the sweep-in and sweep-out facilities.
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However, online or not, opening a deposit in other banks is hardly a taxing

process. It simply involves filling out a form, putting together a set of documents and
your photographs and submitting them. The bank will issue a fixed deposit receipt which
you need to hold on to.
While all banks have the required forms at their branches, a good many, such as
Kotak Mahindra Bank or Axis Bank, have them available on their Web site. Download,
print and fill these out.
Still others such as HDFC Bank, ING Vysya, Axis Bank and ICICI Bank allow
you to submit details online, post which the bank sends a representative to collect the
form and necessary documents.
You can also opt to submit them at the closest bank branch itself, but in such a
case, you have to go in person. Forms are either available under the Accounts and
Deposits' tab on the Web site or in the Downloads' section.

Advantages of Fixed Deposit:

First and foremost advantage of investing in Fixed Deposit is that it offers
guaranteed return so as an investor you do not have those sleepless nights where you
keep thinking whether my investments are safe or not and what will be my return. In
other word investors who want to have peace of mind prefers fixed deposit as compared
to investment in stock market or commodity market.
Fixed deposit are very liquid hence one can withdrew the money whenever one
wants cash for various purpose like marriage, sickness and other urgent needs. Though
premature withdrawal results in some loss of interest income but it is still better than
selling stocks or real estate investment where you cannot sell the asset instantly because
they are of high value and also they are not that marketable and if you are in urgent need
of cash then you may have to sell the asset at distressed value rather than true value.
Fixed deposits are very flexible in nature because one can have fixed deposit with
maturity for 1 month or 1 year or 10 year and also one can make fixed deposit with any
amount unlike real estate where one needs to invest heavily
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Disadvantages of Fixed Deposit:

Biggest disadvantage of investing money in fixed deposit is that its returns are
low and if the inflation is very high fixed deposit investors are the worst hit as the return
from fixed deposit may not be sufficient to cover the high expenses due to inflation.
If one invests all of his or her money in fixed deposits then he or she may not
enjoy the benefits of diversification which one get if one invests the money in stock
market, real estate, gold and other alternate investments.
As far as taxation is concerned fixed deposits are taxed at normal rates of taxation
and hence one cannot take the tax benefit from this investment.

TERM DEPOSIT:
1) Deposits for periods of 7 days to 120 months.
2) Minimum deposit is Rs.1000/- and multiples Rs.100/-.
3) Interest normally paid quarterly, half yearly, or yearly. Monthly payment can be had
at discounted rates.
4) Loans are available up to 90% of the deposit, with interest 1% above the deposit
rate.
5) Minors above the age of 10 can deposit upto Rs.200000/- in their names
independently.
Premature withdrawal permitted with applicable penalty.
6) Ideal investment for earning regular quarterly income without disturbing principal,
and with maximum liquidity and safety.
7) The deposit will be renewed on due date for the same period.
8) TDS is applicable, 15H/15G to be submitted for exemption.

Operation of Current Account:

1) Any resident Indian in India can open accounts in single name or in joint
names with different options, for final disposal.
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Photograph and KYC Compliance.

2) Nomination facility is available.
3) Transfer of accounts from one branch to another branch is possible.
4) Safe Custody and automatic renewal of deposits are undertaken.
5 unique loan schemes, Cash key is available against all types of term deposits.

5.3 Premature Withdrawal:

1) A deposit can be prematurely closed if desired. Premature withdrawal of term
deposits permitted, but no interest
paid for deposits which have remained with the bank for a period less than 7
days. For all others, interest may be paid 1% below the rate applicable for the
period for which the deposit has actually remained with the Bank.
2)Deposit can be prematurely closed with the consent of all joint depositors,
except in the case of deposits opened with the clause, 'Former or Survivor',
'Latter or Survivor', or 'A' only or Survivor where the specified person can
prematurely close the account.
Closure Of Accounts:
3) When the account is closed the amount is paid by cash or credited to the
account of the depositor. Repayment of deposits with maturity value above
Rs.20,000/- shall be made by credit to an account or by an account payee
cheque (as per law).Savings bank accounts/Current accounts in joint names, can
be closed on joint request.
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Chapter no: - II

PROFILE OF BANKS:

A) IDBI BANK: (public sector bank)

Introduction:
IDBI the tenth largest development bank in the world has promoted world class
institutions in India. A few of such institution built by IDBI are the National Stock
Holding Corp. (NSE), the National Securities Depository Services Ltd.( NSDL ) Stock
Holding Corp. of India (SHICL) etc. IDBI is a strategic investor in a plethora of
institutions, which have revolutionized the Indian Financial Markets.
The birth of IDBI bank took place after RBI issued guidelines for entry of new
private sector banks in January 93. Subsequently, IDBI as promoters sought permission to
establish a commercial bank and retained KPMG a management consultant of
international repute to prepare the principle approval to establish IDBI bank on February
11th 1994 thereafter the bank was incorporated at Gwalior under companies act on 15th
September 1994 with its registered office at Indore. The Certificate of Commencement of
Business was received on 2nd December 1994. Bank's registered office is in Indore and
Head Office in Mumbai.
One of the reason for the growth of Indian banks like ICICI and IDBI is that they
have been allowed freedom to open any no. of branches in a particular city or suburb.
 20

They have also been given the freedom to open ATMs unlike in both cases the foreign
banks who have been restricted in both of these areas.
IDBI is an Indian government-owned financial service company, formerly known
as Industrial Development Bank of India, headquartered in Mumbai, India. It was
established in 1964 by an Act of Parliament to provide credit and other financial facilities
for the development of the fledgling Indian industry.
It is currently 10th largest development bank in the world in terms of reach, with
3350 ATMs, 1853 branches, including one overseas branch at Dubai, and 1382 centers It
is one of 27 commercial banks owned by the Government of India.
IDBI Bank Ltd. is today one of India's largest commercial Banks. For over 40
years, IDBI Bank has essayed a key nation-building role, first as the apex Development
Financial Institution (DFI) (July 1, 1964 to September 30, 2004) in the realm of industry
and thereafter as a full-service commercial Bank (October 1, 2004 onwards). As a DFI,
the erstwhile IDBI stretched its canvas beyond mere project financing to cover an array
of services that contributed towards balanced geographical spread of industries,
development of identified backward areas, emergence of a new spirit of enterprise and
evolution of a deep and vibrant capital market. On October 1, 2004, the erstwhile IDBI
Bank converted into a Banking company (as Industrial Development Bank of India
Limited) to undertake the entire gamut of Banking activities while continuing to play its
secular DFI role. Post the mergers of the erstwhile IDBI Bank with its parent company
(IDBI Ltd.) on April 2, 2005 (appointed date: October 1, 2004) and the subsequent
merger of the erstwhile United Western Bank Ltd. with IDBI Bank on October 3, 2006,
the tech-savvy, new generation Bank with majority Government shareholding today
touches the lives of millions of Indians through an array of corporate, retail. .
Headquartered in Mumbai, IDBI Bank today rides on the back of a robust
business strategy, a highly competent and dedicated workforce and a state-of-the-art
information technology platform, to structure and deliver personalized and innovative
Banking services and customized financial solutions to its clients across various delivery
channels.
As a Universal Bank, IDBI Bank, besides its core banking and project finance
domain, has an established presence in associated financial sector businesses like Capital
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Market, Investment Banking and Mutual Fund Business. Going forward, IDBI Bank is
strongly committed to work towards emerging as the 'Bank of choice' and 'the most
valued financial conglomerate', besides generating wealth and value to all its stakeholders

2.2 Origin:
The Industrial Development Bank of India (IDBI) was established in 1964 under an
Act of Parliament as a wholly owned subsidiary of the Reserve Bank of India. In 1976,
the ownership of IDBI was transferred to the Government of India and it was made the
principal financial institution for coordinating the activities of institutions engaged in
financing, promoting and developing industry in India. IDBI provided financial
assistance, both in rupee and foreign currencies, for green-field projects as also for
expansion, modernization and diversification purposes. In the wake of financial sector
reforms unveiled by the government since 1992, IDBI also provided indirect financial
assistance by way of refinancing of loans extended by State-level financial institutions
and banks and by way of rediscounting of bills of exchange arising out of sale of
indigenous machinery on deferred payment terms.
After the public issue of IDBI in July 1995, the Government shareholding in the
Bank came down from 100% to 75%.IDBI played a pioneering role, particularly in the
pre-reform era (196491), in catalyzing broad based industrial development in India in
keeping with its Government-ordained development banking charter. Some of the
institutions built with the support of IDBI are the Securities and Exchange Board of
India (SEBI), National Stock Exchange of India (NSE), the National Securities
Depository Limited (NSDL), the Stock Holding Corporation of India Limited (SHCIL),
the Credit Analysis & Research Ltd, the Exim Bank (India), the Small Industries
Development Bank of India (SIDBI) and the Entrepreneurship Development Institute of
India.

Conversion of IDBI into a commercial bank:

A committee formed by RBI under chairmanship of S.H.Khan recommended the
development financial institution (IDBI) to diversify its activity and harmonize the role of
development financing and banking activities by getting away from the conventional
 22

distinction between commercial banking and developmental banking. To keep up with

reforms in financial sector, IDBI reshaped its role from a development finance institution
to a commercial institution. With the Industrial Development Bank (Transfer of
Undertaking and Repeal) Act, 2003, IDBI attained the status of a limited company viz.,
IDBI Ltd.
Subsequently, in September 2004, the Reserve Bank of India incorporated IDBI
as a 'scheduled bank' under the RBI Act, 1934. Consequently, IDBI, formally entered the
portals of banking business as IDBI Ltd. from 1 October 2004. The commercial banking
arm, IDBI BANK, was merged into IDBI in 2005.

2.3: Service Offered By Bank:

ATM:
Besides cash withdrawals, some of the important things that you can do through
the International Debit cum ATM card are :

Balance Enquiry
Statement Request
Cheque-book Request
Mini statements
Cheque and Cash Deposits
International usage
Make purchases at 51,000 merchant establishments in India and over
10 million worldwide.
Fabulous discounts and great deals at various establishments

Internet Banking:

Internet Banking gives you the power to access your bank account from your
Personal Computer. Some of the important features of Internet Banking are :

Account Balance Inquiry

Transaction tracking and history
Cheque status inquiry
Funds transfer facilities to Own-account or third-parties
Cheque book Requests
Stop payment Requests
 23

FD renewal Requests

Phone Banking:

Just pick up your phone and access your account. The following features are
available through Phone Banking:

Mobile Banking:

The unique feature is that this facility is available across all mobile service
providers. :
Balance enquiry
Details of Last three transactions
Cheque payment status
Cheque book request
Statement request

Four Different Types Of Account Offered By IDBI:

Suvidha Tax Saving Fixed Deposit:

At IDBI Bank it's been our constant endeavor to provide you with world-class

products and services that help you improve your standard of living and plan ahead

for the future.

With the same spirit in mind, we bring to you 'IDBI Suvidha Tax-Saving Fixed
Deposit'. Which gives dual benefits of tax exemption u/s 80c of the Income Tax Act and
higher. Returns on your investments with interest rates at 8.5%* p.a. for regular deposits
and 9%* p.a. for Senior Citizens.

Other benefits:

@ Zero Balance Savings Account*

@ Free local Cheque Book

 24

@ International ATM-cum-Debit Card

@ Free Internet Banking facility

Pension Account:

Pension, now without any tension Worried about receiving your monthly pension
cheque? Stop worrying. Open an IDBI.

Bank Pension Account and get rid of all the hassles of receiving pension payment
smooth after month. IDBI Bank's Pension Account gives you the joy of receiving your
pension without any tension.

Sabka Account

IDBI introduces Sabka Account - a savings account that's literally meant for
everyone;

Absolutely elementary in its approach and with an average quarterly balance

requirement of just Rs 250.

Salient features of Sabka Account:

1. Low average quarterly balance:

Modern banking facilities with IDBI's Sabka Account with just Rs 250.

2. Debit cum ATM Card and Cheque Book

Get an ATM cum Debit Card and cheque book on request at nominal charges.
The card allows you to transact at IDBI ATMs and shop at retail outlets. The

Cheque book however, will help you carry out other banking transactions.
 25

3. Multiple ways to access your account:

Now you don't need to visit the bank time and again. Our unique services like

Phone Banking, SMS Banking and Internet Banking will allow you to access your

account from anywhere, anytime

4. Quarterly Account Statements:

Keep track of your Sabka Savings Account through free quarterly account

statements. If you have registered for Internet Banking, you can also avail of the

quarterly account statements via email.

5. Recurring Deposits

This account offers you a recurring fixed deposits service wherein you can earn a

higher rate of interest just by investing a small amount (as low as Rs 500) every

month. There will be no charges for standing instruction for credit to Recurring

Deposits account from the Savings Account.

IDBI Super Shakti' Account for Women:

Understanding the specific requirements of our customers, we at IDBI Bank have

Introduced a special Savings Account for Women, which we have coined Super Shakti'.
Not only this, along with this account we offer one Zero Balance Savings Account
absolutely free for her child below the age of eighteen years. The Account offers you a
host of features, which include:

@ Free Transactions at other Bank ATMs*.

@ An account opening balance of just Rs.1000

@ An AQB requirement of Rs. 5000.

 26

@ A Zero balance account for your child below the age of 18 years.

@ Debit Card Free for the first year.

@ A free Personalized/Customized PAP Cheque Book.

@ Quarterly Account Statement

@ Free Demand Draft at Home Branch

@ Free Pay order for payment of School/colleges fees and remitting funds to their

parents.

@ Phone Banking

@ Mobile Banking

@ Free Statement by e-mail

@ Demat Account at just Rs.200.

@ Locker services at a concessional rate

@ Investment advisory services.

@ Free local personalized Cheque Book.

B) CANARA BANK: (PUBLIC SECTOR BANK)

 27

Introduction:
Canara bank is an Indian state-owned bank headquartered
in Bangalore, Karnataka. It was established at Mangalore in 1906, making it one of the
oldest banks in the country. The government nationalized the bank in 1969. As of
November 2015, the bank had a network of 5784 branches and more than 9153 ATMs
spread across India
Widely known for customer centricity, Canara Bank was founded by Shri
Ammembal Subba Rao Pai, a great visionary and philanthropist, in July 1906, at
Mangalore, then a small port town in Karnataka. The Bank has gone through the various
phases of its growth trajectory over hundred years of its existence. Growth of Canara
Bank was phenomenal, especially after nationalization in the year 1969, attaining the
status of a national level player in terms of geographical reach and clientele segments.
Eighties was characterized by business diversification for the Bank. In June 2006, the
Bank completed a century of operation in the Indian banking industry. The eventful
journey of the Bank has been characterized by several memorable milestones. Today,
Canara Bank occupies a premier position in the comity of Indian banks.
Over the years, the Bank has been scaling up its market position to emerge as a
major 'Financial Conglomerate' with as many as nine subsidiaries/sponsored
institutions/joint ventures in India and abroad. As at June 2016, the Bank has further
expanded its domestic presence, with 5847 branches spread across all geographical
segments. Keeping customer convenience at the forefront, the Bank provides a wide array
of alternative delivery channels that include 9657 ATMs, covering 4081 centers. Several
IT initiatives were undertaken during the year. The Bank set up 172 hi-tech E-lounges in
select branches with facilities like ATM, Cash Deposit Kiosk with voice guided system,
Cheque Deposit Kiosk, Self-Printing Passbook Kiosk, Internet Banking Terminal, Online
Trading Terminal and Corporate Website Access. Canara e-Info book an electronic
passbook and banking related information facility was introduced on mobile platforms -
Android, Windows & iOS. The Bank also launched Canara Bank RuPay Debit Card,
Canara Club Card Debit, Canara Secured Credit Card, Canara Elite Debit Card, Canara
Bank Platinum Rupay Cards, Platinum Rupay Card and EMV Chip Cards under debit and
credit cards. Online Savings Bank and PPF account opening were introduced. The Bank
made several value additions under internet banking and mobile banking services.
Promoting an inclusive growth strategy, which has been formed as the basic plank
of national policy agenda today, is in fact deeply rooted in the Bank's founding
principles. "A good bank is not only the financial heart of the community, but also
one with an obligation of helping in every possible manner to improve the economic
conditions of the common people". These insightful words of our founder continue to
resonate even today in serving the society with a purpose.
 28

Origin:
Founded as 'Canara Bank Hindu Permanent Fund' in 1906, by late Shri
Ammembal Subba Rao Pai, a philanthropist, this small seed blossomed into a limited
company as 'Canara Bank Ltd.' in 1910 and became Canara Bank in 1969 after
nationalization.

"A good bank is not only the financial heart of the community, but also one with an
obligation of helping in every possible manner to improve the economic conditions of
the common people" - A. Subba Rao Pai.

Founding Principles:

1. To remove Superstition and ignorance.

2. To spread education among all to sub-serve the first principle.

3. To inculcate the habit of thrift and savings.

4. To transform the financial institution not only as the financial heart of the
community but the social heart as well.

5. To assist the needy.

6. To work with sense of service and dedication.

7. To develop a concern for fellow human being and sensitivity to the

surroundings with a view to make changes/remove hardships and sufferings.

Sound founding principles, enlightened leadership, unique work culture and remarkable
adaptability to changing banking environment have enabled Canara Bank to be a
frontline banking institution of global standards.
 29

Canara Bank sponsors two regional rural banks (RRB):

1) Kerala Gramin Bank It is the largest RRB in India. Its headquarters are
at Malappuram and it operates in all districts in Kerala. It was established in 1976 as a
Scheduled Commercial Bank.

2) Pragathi Krishna Gramin Bank has its headquarters at Bellary, Karnataka, and has 645
branches spread over eleven districts. Canara bank is a state level lead bank in Kerala.
 30

Various Deposits Schemes:

1) INOPERATIVE ACCOUNTS:
Inoperative means not functioning, and non-functioning of a bank account
continuously for 2 years brings it in the category of non-operative or dormant account.
Here, non-functioning means non-functioning of transactions by the account holder. As
per Reserve Bank of India (RBI) guidelines, this rule applies to both savings as well as a
current account.

2) UNCLAIMED DEPOSITS:
Money left undisturbed in an inactive bank account which eventually (commonly
5 years after the last transaction) is considered an abandoned property whose ownership
passes onto the State under the escheat laws.

3) KAMADHENU DEPOSIT (Re-investment Plan):

This is a re-investment plan from Canara Bank where customers receive
compounded interests quarterly. Interest is paid out on maturity of the scheme.

4) SAVINGS BANK ACCOUNT:

An account opened with bank that allows the account holder to deposit and
withdraw funds for their requirement. The accounts pay an interest of 4% for the account
holder.

5) CANARA TAX SAVER SCHEME:

 31

This term deposit scheme is applicable under Kamadhenu Deposit and Fixed
Deposit schemes. The Tax Saver Scheme is meant for businessmen, salaried individuals,
and professionals who are tax payers.

6) RECURRING DEPOSIT:
Recurring Deposit is a special kind of Term Deposit offered by banks in India
which help people with regular incomes to deposit a fixed amount every month into their
Recurring Deposit account and earn interest at the rate applicable to Fixed Deposits.

7) CANARA CHAMP DEPOSIT SCHEME:

This is a kind of saving account for children up to 12 years.

8) Canara Basic Savings Bank Deposit Account:

It is the normal or basic saving account which the bank offer the current rate is
4% in the market.

9) ASHRAYA DEPOSIT SCHEME (FOR SENIOR CITIZENS):

Meant for senior citizens, the Ashraya fixed deposit scheme from Canara bank is
applicable for customers of Kamadhenu and Fixed Deposit schemes

10) CURRENT ACCOUNT:

A current account is a type of deposit account that caters to professionals and
businessmen alike. Dealing largely with liquid deposits, this product allows for
withdrawal of funds and checks being written against the balance and does not limit the
number of transactions in a day.

11) CANARA SMALL SAVINGS BANK DEPOSIT ACCOUNT:

 32

A small savings bank deposit account is designed for people who cannot produce
the KYC (Know your customer) documents required. Only the name, passport photo and
signature or thumb impression is required. The features are the same as a basic savings
account except for a few restrictions.

12) CANARA NSIGSE SAVINGS BANK DEPOSIT ACCOUNT:

This product is provided under the directives of the Ministry of Human
Resources Development, Government of India. It is designed to reduce school dropouts
and promote the enrolment of girls belonging to SC/ST communities in Secondary
schools.

13) CANARA JEEVANDHARA- SB ACCOUNT FOR SENOIR

CITIZENS:
This account is for senior citizens who have attained the age of 60 years and
above, applicable to resident Indians only.

14) CANARA DHANVARSHA- A FELXI RECURRING DEPOSITE

SCHEME:
The Canara Dhanvarsha is a flexi recurring deposit scheme offered by Canara
Bank which features the flexible option of depositing any surplus funds by customers as
an RD. Customers can choose any core amount in multiples of Rs. 100, starting from Rs.
1000 as the minimum amount.

15) CANARA SB POWER PLUS:

This account is designed for premier customers, minimum Rs. 1 lakh average
quarterly balance is required. DD charges are fully waived and up to 300 cheque leaves
free per annum.

16) CANARA PRIVILEGE CURRENT ACCOUNT:

 33

Premier segment customers, the initial balance are zero. Rs.1 lac average quarterly
balance to be maintained If the minimum required average balance is not maintained for
the previous quarter, freebies will be withdrawn

17) CANARA PAYROLL PACKAGE SAVING BANK ACCOUN:

This account enables employers to pay employees quickly through bank transfer
and avoids unnecessary paperwork.

18) CANARA JUNIOR SAVING ACCOUNT:

Minors above the age of 10 can open this account with a declaration from
parents/guardians and operate it individually.

19) FIXED DEPOSIT:

A fixed deposit (FD) is a financial instrument provided by banks which provides
investors with a higher rate of interest than a regular savings account, until the given
maturity date. It may or may not require the creation of a separate account.

SPECIAL TYPES OF ACCOUNT OFFERED BY BANK:

1) ACCOUNTS OF ILLITERATE PERSONS:

The Bank may at its discretion, open accounts of illiterate persons, after observing
formalities for opening such accounts. No cheque book facility is provided for such accounts. The
Bank will explain the need for proper care and safe keeping of the passbook etc., given to the
account holder.

2) ACCOUNTS OF BLIND PERSONS:

The Bank may at its discretion open deposit account in the name of blind person
after observing all the formalities of the Bank for opening and operation of such
 34

accounts. Branch Manager at his discretion may issue cheque book with certain
restrictions.

3) HINDU JOINT FAMILY (HINDU UNDIVIDED FAMILY-HUF):

A Bank account may be opened in the name of a Hindu Joint Family(i.e., Hindu
Undivided Family-HUF) provided the HUF is not engaged in trading/business activity.
The operation of the account of HUF must be by Kartha only as he alone has the capacity
in law to enter into contracts etc., on behalf of HUF
 35

Chapter no: - III

ANALYSIS OF DATA

COLLECTION OF DATA:
For the purpose of my study I have collected the relevant data keeping in mind the
aim of my research. I have collected the data from different source namely primary data
and secondary data sources.

Primary Data:
The primary data related to study was collected from the branch office of the
IDBI bank and CANARA bank visited in ambarnath. The relevant information is given to
me by the manager of the bank branch.

SECONDARY DATA:
Beside primary data, I have also collected the secondary data from the source
given below
 36

According To Annexures No. II

# Data from Customer:

TABLE 3.1

Question 1:
TYPE OF ACCOUNT CUSTOMERS ARE HOLDING

Expected Answer Canara Bank IDBI Bank

Saving Account 13 12
Recurring Account 2 3
Fixed Account 3 3
Current Account 1 2
Other 1 0
Total 20 20
 37

20
18
16
14
12
10
8
Canara Bank
6
IDBI Bank
4
2
0

TABLE 3.2

Question 2:
How frequently do you visit to your bank?

Expected Answer Canara Bank IDBI Bank

Bi weekly 2 6

Weekly 4 3

Fortnightly 4 2

Monthly 8 5

As and when required 2 4

Total 20 20
 38

20
18
16
14
12
10
8
Canara Bank
6
IDBI Bank
4
2
0

TABLE 3.3

Question 3:
Who has suggested to open an account in this bank

Expected Answer Canara Bank IDBI Bank

Branch Manager 6 4
Advertisement 5 3
Goodwill of the bank 3 8
Employees of the bank 2 3
Other 4 2
Total 20 20
 39

20

18

16

14

12

10

8
Canara Bank
6
IDBI Bank
4

TABLE 3.4

Question 4:
How much time do you stand in queue for operating your account?

Expected Answer Canara Bank IDBI Bank

Up to 10 min 10 12
11-20 mins 6 8
21-30 mins 3 2
above 30 mins 1 0
1 hour 0 0
Total 20 20
 40

20

18

16

14

12

10

8 Canara Bank
IDBI Bank
6

TABLE 3.5

Question 5:
Do you have a saving account in this bank?

Expected Answer IDBI Bank Canara Bank

Yes 18 16

No 2 4

Total 20 20
 41

25

20

15

IDBI Bank
Canara Bank
10

0
Yes No Total

TABLE 3.6

Question 7:
Do you think that pan & photo are necessary for opening an account?

Expected Answer Canara Bank IDBI Bank

Yes 18 18

No 2 2

Total 20 20
 42

25

20

15

Canara Bank
IDBI Bank
10

0
Yes No Total

TABLE 3.7

Question 8:
Do you receive statements monthly

Expected Answer Canara Bank IDBI Bank

Yes 16 18
 43

No 4 2

Total 20 20

25

20

15

Canara Bank
IDBI Bank
10

0
Yes No Total

Chapter no: - IV
INTERPRETATION

TABLE 3.1: From the above table it could be inferred that out of 20 people majority
people have chosen saving account. Most of the respondents are preferring savings
account. Presently the bank offers varieties of account services to the customer.

TABLE 3.2: From the above table it could be inferred that majority of people visit there
bank monthly.
 44

TABLE 3.3: From the above table it could be inferred that majority of people have
chosen the bank according to the goodwill in the market. Whereas some has opened there
account by someone influence.

Table 3.4: From the above table it could be inferred that majority of people have stated
that they have to wait in the queue not more than 10 minutes to deposit their money.

TABLE 3.5: From the above table it could be inferred that majority of people have said
they only have saving account in this bank.

TABLE 3.6: From the above table it could be inferred that majority of people says that
pan & photo are necessary for opening an account. For security and identity sake.

TABLE 3.7: From the above table it could be inferred that majority of people says they
receive statement monthly.

(A) Finding:
It has been found out that different customers are having different views in
relation to their bank and the service provided to them, the following are shown in the bar
chart provided above to understand it easily.

1) Maximum numbers of the customers are holding savings account with the bank. By
which the bank get maximum funds from saving account holder to lend.

2) Customers have chosen the respective bank considering to their service and goodwill.

3) Both the banks should improve their customer base.

(B) Suggestion:
With regard to banking products and services, customers respond at different
rates, depending on the consumers characteristics. Hence both the bank should try to
bring their new product and services to the attention of potential early adopters.

1) Both the should ask for their consumer feedback to know whether the customers are
really satisfied or dissatisfied with the service and product of the bank. If they are
dissatisfied, then the reasons for dissatisfaction should be found out and should be corrected in future.

2) The Canara Bank brand name has earned a lot of goodwill and enjoys high brand
equity. As there is intense competition, Canara Bank should work hard to maintain its
position and offer better service and products to customers. Whereas IDBI BANK is the second
good bank in public sector and should improve its technique to gain rank the market.
 45

3) Majority of the people find banking important in their life, so both banks should
employ the strategies to convert the want in to need which will enrich their business.

4) The bank should try to increase the Brand image through performance and service
then, only the customers will be satisfied.

5) Separate information desk marked as an investment consultancy provider may be

established for catering to the needs of the customers

(C) Conclusion:
The project entitled TPES OF DEPOSITS BY BANK. Has helped me in studying
satisfaction about services and products offered to customers. And various type of
deposits offered by banks to the customer and the customers view related to it. This
project has helped me in gaining knowledge about various banks activity and d service
provided by them to the customers.

However, the major purpose of this study is to know the various schemes offered
by banks to mobilize their deposits. Here in this study schemes offered by public banks
were studied, which reveals the following conclusion:

1) Savings bank account is for all kinds of people, tailored intentionally by banks to
promote saving habits.
 46

2) Current account is for frequent business operation which is opened by traders,

businessmen, corporate bodies, for operating account frequently.

3) Fixed deposit account is scheme offered by banks for regular income to people or else
gives high returns as well as safety.

Annexures No.-I

Questionnaire (Manager)

Personal Particular
Name of respondent:
Bank:
Branch:
 47

Type of bank: private bank public bank foreign bank

Years of experience:
DESIGNATION:

NOTE: Tick the option of your choice:

1) How do you find the business environment for banking sector?
(a) Highly Competitive
(b) Competitive
(c) Low Competitive
(d) No Competition
2) Who are mainly your Competitors in banking sector?
(a) International Banks
(b) Public Banks
(c) Private Banks
(d) All the above

3) According to importance, rank the resources being used in your bank for business
activities.
(a) Manpower
(b) Machines
(c) Money
(d) Materials
4) Which method is being used for performance appraisal?
(a) Traditional methods
(b) Modern methods
(c) Both (a) and (b)
(d) No idea
5) Is the banks website reviewed internally?
Yes No
 48

6) Which of the following transactions are fully/partly computerized?

Fully partly
Bank overdraft:
Locker facility:
Investment transaction:
Deposits:
General account transaction:

7) Which of the following E-banking services are provided by your bank?

a) ATM banking
b) Telephone banking
c) Credit Cards
d) Debit Cards
e) Mobile banking
f) P.C. banking
g) Electronic transfers (EFTs)
h) Internet banking
8) How do you let your customers know about E-banking services you provide?
(Tick applicable one(s)
a) Through bank officials
b) Advertisement in Print Media
c) Television and Radio Advertisement
d) On line Advertisement
e) Through their employers
f) Any other (Please specify)

9) Indicate by ticking the services offered through ATM in your bank

a) Withdraw of cash
b) Deposit of cash and cheque
c) Balance check
 49

d) Requesting cheque book

e) Paying any utility bills
f) Check bank statement
g) Order cheque book
h) Transfer of funds

10) How long has your bank been providing Internet Banking?
(A). Less than a year ( B) 1 to 5 years (C). More than 5 years
D. ________________

Thank you for your co-operation

Annexures No.-II

Questionnaire (CUSTOMER):

Objective: Data are collected for research work and other than this has no other
purpose. The information collected from respondents would be kept confidential.

Personal Particulars:-
Name:
Age:
Sex:
 50

Name of Bank holding account:

1) Which type of bank account do you hold?

(a) Saving
(b) Recurring deposit
(c) Fixed deposit
(d) Current account
(e) Others

2) How frequently do you visit to your bank?

(a) Bi-weekly
(b) Weekly
(c) Fortnightly
(d) Monthly
(e) As and when required.

3) Who have convinced you to open an account or avail banking services from your
bank?
(a) Branch manager
(b) Advertising
(c) Goodwill of bank
(d) Employees of bank
(e) Others

4) How much time do you stand in queue for operating your account?
(a) Up to 10 minutes
(b) 11 - 20 minutes
(c) 21 - 30 minutes
(d) Above 30 minutes

5) Do you have a saving account in this bank?

 51

Yes No

6) Are you satisfied with interest rate bank offered you on saving account?
Ans:

7) Do you think that pan & photo are necessary for opening an account?
Yes No

8) Do you receive statements monthly?

Yes No

9) What should be the interest rate on saving according to you?

Ans:

10) What all facilities are given to you on opening saving account in this bank?
Ans:

11) If not this bank which bank would you prefer to open your account?
Ans :

Thank you for your kind co-operation

 52

BIBLIOGRAPHY:

TEXT BOOKS 1: Principle and practice of bank management by P.SUBBA RAO.

SUBBA RAO. 2: Theory of banking by B.S. RAMAN.

Books on Financial Management - Prasanna Chandra

#Internet

@ www.idbibank.com

@ www.wikipedia.com

@ www.canarabank.com
53