QUESTIONS & CONTENT OF CREATING ENTERPRISE

ARCHITECTURE FRAMEWORK OF E-SERVICES

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Questions & Content of Creating Enterprise Architecture Framework of E-Services johnmacasio@gmail.com
CONTENTS
Purpose for Enterprise Architecture:.............................................................................................................................5
Scope of Doing Enterprise Architecture ........................................................................................................................7
Content of Enterprise Architecture Documentation .....................................................................................................8
Executive Summary ...................................................................................................................................................8
Part 1: Introduction ...................................................................................................................................................8
1.1 Need for Enterprise Architecture ....................................................................................................................8
1.2 Enterprise Architecture References.................................................................................................................8
1.3 Enterprise Architecture Methodology .............................................................................................................8
Part 2: Enterprise Architecture Intention Model .......................................................................................................8
2.1 Principles..........................................................................................................................................................8
2.2 Vision ...............................................................................................................................................................8
2.3 Goals ................................................................................................................................................................8
2.4 Governance......................................................................................................................................................8
2.5 Conceptual Framework....................................................................................................................................8
Part 3: Enterprise Architecture Baseline .......................................................................................................................8
3.1 Business of The Agency........................................................................................................................................8
3.1.1 Mandate .......................................................................................................................................................8
3.1.2 Stakeholders and Customers ........................................................................................................................8
3.1.3 Organization .................................................................................................................................................8
3.1.4 Mission..........................................................................................................................................................8
3.1.5 Values ...........................................................................................................................................................8
3.1.6 Goals .............................................................................................................................................................8
3.1.7 Programs .......................................................................................................................................................8
3.1.8 Core Functions ..............................................................................................................................................8
3.1.9 Non-Core Functions ......................................................................................................................................8
3.1.10 Mission Critical Processes ...........................................................................................................................8
3.1.11 Mission Non-Critical Processes ...................................................................................................................8
3.1.12 Business Standards .....................................................................................................................................8
3.1.13 Business Locations ......................................................................................................................................8
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3.3.14 Business Suppliers and External Dependencies ..........................................................................................8

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 3.1.15 Business Architecture SWOT ......................................................................................................................9
3.2 Information of The Agency ..................................................................................................................................9
3.2.1 Information Stakeholders .............................................................................................................................9
3.2.2 Information Systems and Supported Mission Critical Process .....................................................................9
3.2.3 Related Processes and Common Data Requirements ..................................................................................9
3.2.4 Data Standards .............................................................................................................................................9
3.2.5 Data Sharing Framework ..............................................................................................................................9
3.2.6 Information Architecture SWOT ...................................................................................................................9
3.3 Technology of The Agency ...................................................................................................................................9
3.3.1 Access and Connectivity Infrastructure ........................................................................................................9
3.3.2 Database Platform ........................................................................................................................................9
3.3.3 Application Platform .....................................................................................................................................9
3.3.4 Web Services ................................................................................................................................................9
3.3.5 Network Management..................................................................................................................................9
3.3.6 Security Management...................................................................................................................................9
3.3.7 Interoperability Services ...............................................................................................................................9
3.3.8 Technology Architecture SWOT ....................................................................................................................9
Part 4: Enterprise Architecture Components To-Be-State.......................................................................................10
4.1 The Performance Scorecard of Business and ICT...........................................................................................10
4.2 The Goals-Question-Metrics of Enterprise Architecture Components ..........................................................10
4.3 Business Reference Model of The Agency .....................................................................................................10
4.5 Information Reference Model of The Agency ...............................................................................................10
4.6 Technology Reference Model of The Agency ................................................................................................10
Part 5: Enterprise Architecture Change Requirements ...........................................................................................10
5.1 Business Process Improvement .....................................................................................................................10
5.2 Data Management .........................................................................................................................................10
5.3 Application System ........................................................................................................................................10
5.4 Technology Infrastructure .............................................................................................................................10
5.5 Security Management....................................................................................................................................10
5.6 User Management .........................................................................................................................................10
5.7 Service Management .....................................................................................................................................10
5.8 Project Management .....................................................................................................................................10
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5.9 People Competency .......................................................................................................................................10

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 5.10 Governance and Management ....................................................................................................................10
Part 6: Enterprise Information and Communication Systems Roadmap .................................................................11
6.1 Information System Goals .............................................................................................................................11
6.2 Information System Project Identification ....................................................................................................11
6.3 Implementation Timeline ..............................................................................................................................11
6.4 Investment Requirement ...............................................................................................................................11
6.5 Competency Development ............................................................................................................................11

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PURPOSE FOR ENTERPRISE ARCHITECTURE:
Information is central to the ability of the AGENCY to realize the call for effectiveness,
efficiency and effectivity to deliver performance expectations of services contained in the
defined mandate, functions and goals.

The managed information and communication is critical to bring the applicable and
accepted process, data, outcomes, sharing and technology relevant to the performance
requirement of the strategic, tactical and operational levels of the AGENCY. The business,
information and technology must be designed to proactively and reactively respond to the
requirements of public good, accountable use of public funds, and continual improvement of
service.

The planned management of information starts with reference models drawn with an
enterprise architecture, and agreed strategic road map that presents the definitive
development plan and requirement in using information and communication technology that
will differentiate the experience of effectivity, efficiency and accountability in the
implementation of mandated functions and declared performance quality for the internal and
external stakeholders of the AGENCY.

The defined enterprise architecture articulates the reference model of the business,
information and technology infrastructure that are matched to the defined requirement of
performance standards and customer or citizen experience.

Availability, reliability, immediacy, re-usability and security of information are critical in

the quality of performance envisioned by the AGENCY to compose and execute the strategic,
tactical and operational plans; managing critical assets and funds; integrating resources and
capabilities; building knowledge and intelligence; modeling decisions; realizing direction and
control; interfacing with its network of constituents and support partners; and building peoples
capacity and lessons learned for continual improvement.

Information and communication management systems requirements are understood

through the agreed business strategy, policy, processes, data elements, database systems,
application systems, communication infrastructure, technology references, access devices and
people skills. The said core elements of information and communication system are necessary
to bring about the strategic, tactical and operational deliverables of the AGENCY fulfilling its
mandated functions.

Technology infrastructure framework in information management brings the pivotal

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infrastructure backbone for the critical hardware, software, network, standards, security
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Questions & Content of Creating Enterprise Architecture Framework of E-Services johnmacasio@gmail.com

references, and methodologies. They are integrated to bring reliable capturing, storing,
utilizing, re-using, sharing and securing of information. Technology brings the infrastructure of
connectivity, interoperability, databases, application, security, and business continuity.

The Enterprise Architecture and E-Services Strategic Road Map of the agency are tools to
elicit, elaborate, analyze and communicate the performance principles, expected goals and
outcome metrics, performance baseline, change directives, solution options, risks mitigation,
reference standards, investment requirements, and implementation timeline and organization.

The composed enterprise architecture and e-services plan must provide definitive
knowledge and direction to address the following questions within a defined horizon of
implementation.

1. What are the mandate, vision, goals and performances objectives to align the requirement,
design, implementation, support and continual improvement of the AGENCY Information
and communication management system?
2. What are the organizational reference models to speak of governance, management and
delivery of core functions supportive of the AGENCY mandated functional and non-
functional areas?
3. What are the critical functions and core processes of the business units whose value
creation is to be improved through the aligned use of information and communications
technology?
4. What are the applicable standards, policy framework and business rules to apply in the
requirement, design, development, implementation and support of the information and
communication systems of the AGENCY?
5. What are the reference models to elaborate the performance requirements, integration
references, core databases, application management systems, communication
infrastructure, users access devices, security framework, interoperability standards, service
governance, and people skill sets to support the information requirements and service
delivery of each mission areas of the Department of Agriculture?
6. What are the existing information and communication systems projects and the state of
their alignment to the agreed enterprise architecture and e-services strategic plan of the
AGENCY that integrate the use of information and communications technology to its
functions and outcomes?
7. What are the risks to mitigate in the planning, sourcing, developing, implementation and
support of information and communication systems projects?
8. What are the critical configuration requirements and investment for the next _ years to
meet performance change objectives in the processes, data, application, communication,
infrastructure, interoperability, security, and people capability to be covered by existing and
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planned ICT projects of the AGENCY?

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SCOPE OF DOING ENTERPRISE ARCHITECTURE
The formulation of the enterprise architecture and information system development
strategic road map involve the elicitation, elaboration and analysis of the agency intentions,
programs and organization; the models of performance, business, information and technology;
assessment of the current state, readiness and maturity of organization, process, data,
application and infrastructure; and the visioning and scoping of the to-be state requirements
for the agreed improvement in the effectivity, efficiency and accountability through the
development and continual improvement of information management and technology.

Major Activities
1. Stakeholders knowledge building on reference framework to understand, document,
draw and write the enterprise architecture and information systems development
strategic road map. The training provides best practice guidance and applicable
templates for the stakeholders to agree in defining their common understanding of
requirements, procedures and output of drafting the enterprise architecture and
information systems development road map.
2. Focus group discussion and write-shop to articulate the shared mandate, vision and
goals and programs of the AGENCY for the aligned use of information and
communication technology in the agreed performance areas being realized by the
business units.
3. Focus group discussion and write-shop on the current state of business process,
information and technology. Effectivity, efficiency and accountability assessment of
implemented information system and supporting infrastructures. It includes
identification and integration alignment of existing and planned information and
communication systems in the offices, bureaus and attached agencies to desired model
of effectivity, efficiency and accountability.
4. Focus group discussion and write-shop on the desired models of performance, process,
information and technology infrastructure for AGENCY. Definition of improved
configuration requirements and prioritized information and communication systems for
development.
5. Focus group discussion and write-shop on the e-services system development road-map
6. Drafting, review and approval of the Enterprise Architecture and E-Services
Development Road Map of the AGENCY.
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Questions & Content of Creating Enterprise Architecture Framework of E-Services johnmacasio@gmail.com

CONTENT OF ENTERPRISE ARCHITECTURE DOCUMENTATION

EXECUTIVE SUMMARY

PART 1: INTRODUCTION
1.1 NEED FOR ENTERPRISE ARCHITECTURE
1.2 ENTERPRISE ARCHITECTURE REFERENCES
1.3 ENTERPRISE ARCHITECTURE METHODOLOGY

PART 2: ENTERPRISE ARCHITECTURE INTENTION MODEL

2.1 PRINCIPLES
2.2 VISION
2.3 GOALS
2.4 GOVERNANCE
2.5 CONCEPTUAL FRAMEWORK

PART 3: ENTERPRISE ARCHITECTURE BASELINE

3.1 BUSINESS OF THE AGENCY

3.1.1 MANDATE
3.1.2 STAKEHOLDERS AND C USTOMERS
3.1.3 ORGANIZATION
3.1.4 MISSION
3.1.5 VALUES
3.1.6 GOALS
3.1.7 PROGRAMS
3.1.8 CORE F UNCTIONS
3.1.9 NON-C ORE FUNCTIONS
3.1.10 MISSION CRITICAL PROCESSES
3.1.11 MISSION N ON-CRITICAL PROCESSES
3.1.12 B USINESS STANDARDS
3.1.13 B USINESS LOCATIONS
3.3.14 B USINESS S UPPLIERS AND EXTERNAL DEPENDENCIES
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 3.1.15 B USINESS ARCHITECTURE SWOT
Components Strength Weakness Opportunity Strength
Governance
Program
Function
Process
Standards

3.2 INFORMATION OF THE AGENCY

3.2.1 INFORMATION STAKEHOLDERS
3.2.2 INFORMATION SYSTEMS AND S UPPORTED MISSION CRITICAL PROCESS
3.2.3 RELATED PROCESSES AND C OMMON D ATA REQUIREMENTS
3.2.4 DATA STANDARDS
3.2.5 DATA SHARING FRAMEWORK
3.2.6 INFORMATION ARCHITECTURE SWOT
Components Strength Weakness Opportunities Threats
Data
Application

3.3 T ECHNOLOGY OF THE AGENCY

3.3.1 ACCESS AND CONNECTIVITY INFRASTRUCTURE
3.3.2 DATABASE PLATFORM
3.3.3 APPLICATION PLATFORM
3.3.4 WEB SERVICES
3.3.5 NETWORK MANAGEMENT
3.3.6 SECURITY MANAGEMENT
3.3.7 INTEROPERABILITY SERVICES
3.3.8 TECHNOLOGY ARCHITECTURE SWOT

Components Strength Weakness Opportunities Threats

Standards
Methodology
Connectivity
Database System
Application System
Web Services
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Service Management
Questions & Content of Creating Enterprise Architecture Framework of E-Services johnmacasio@gmail.com
PART 4: ENTERPRISE ARCHITECTURE COMPONENTS TO-BE-STATE
4.1 THE PERFORMANCE S CORECARD OF B USINESS AND ICT
4.2 THE GOALS-QUESTION-METRICS OF ENTERPRISE ARCHITECTURE C OMPONENTS
4.3 BUSINESS REFERENCE MODEL OF THE AGENCY
4.5 INFORMATION REFERENCE MODEL OF THE AGENCY
4.6 TECHNOLOGY REFERENCE MODEL OF THE AGENCY

PART 5: ENTERPRISE ARCHITECTURE CHANGE REQUIREMENTS

5.1 BUSINESS PROCESS IMPROVEMENT
5.2 DATA MANAGEMENT
5.3 APPLICATION SYSTEM
5.4 TECHNOLOGY INFRASTRUCTURE
5.5 SECURITY MANAGEMENT
5.6 USER MANAGEMENT
5.7 SERVICE MANAGEMENT
5.8 PROJECT MANAGEMENT
5.9 PEOPLE C OMPETENCY
5.10 GOVERNANCE AND MANAGEMENT

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PART 6: ENTERPRISE INFORMATION AND COMMUNICATION SYSTEMS ROADMAP
6.1 INFORMATION SYSTEM GOALS

Business Function Information System Goals Information Systems Requirements

6.2 INFORMATION SYSTEM PROJECT IDENTIFICATION

Business Key Result Areas Information System Project Key Performance Indicators

6.3 IMPLEMENTATION TIMELINE

Priority Information System Projects Period of Tasks
Number Implementation
1 2 3 4 5

6.4 INVESTMENT REQUIREMENT

E-Services Components Cost

System to deliver and support services of Work, Services and Materials Develop, Operate and Maintain
the business unit

6.5 COMPETENCY DEVELOPMENT

E-Services Job Roles/Competency Training & Certification

System to deliver and support services of Job Roles, Accountability, Training and certification
the business unit Responsibility, Knowledge, Skills program to improve level of
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