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DRIVE-winter 2016

PROGRAM-MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDHRMN (SEM 1)

SUBJECT CODE & NAME MU0011 Management and Organizational Development

BK IDB1726

CREDIT & MARKS-4 Credits, 60 marks

Q.1. Define Organizational Development (OD).What are the characteristics of OD? (Definition of
Organizational Development, Explain the characteristics of OD) 2,8

ANS:

Organisational Development

In its widest sense, OD is a planned approach to improve employee and organisational effectiveness. This
can be achieved by conscious interventions in those processes and structures that have an immediate
bearing on the human aspects of the organisation. OD is the act, process, or result of furthering,
advancing or

Q2. As an HR, you find that the OD professional in your organization is not competent enough. What are the
competencies you will consider in a good OD professional?

(Explain any ten competencies required for OD professional) 10

Answer.

Competencies required for OD professional

To be effective, all OD practitioners must possess the following basic knowledge, skills and attitudes which are
listed below:

1. Intrapersonal skills: As OD is a highly, uncertain process which requires constant adjustment and
innovation, OD practitioner must possess

Q3. Discuss the Ethical Dilemmas in practicing OD

(Explain the ethical dilemmas in practicing OD) 10

Answer.

Ethical Dilemmas in practicing OD

Ethical dilemmas are the results of behaviours and inappropriate actions or roles on the part of both change
agents and client systems. Ethical problems and dilemmas are, therefore, a mutual responsibility of change agents
and client systems,

Q.4.What is Performance Appraisal? What are the purposes and characteristics of Performance Appraisal?
Describe the steps in Performance Appraisal System. (Definition of Performance Appraisal, Describing the
purposes of Performance Appraisal, Describing the characteristics of Performance Appraisal, Explanation
of the steps in Performance Appraisal System) 1,2,3,4

ANS:

Performance Appraisal

Performance appraisal refers to the analysing and evaluating the performance of the employees in fulfilling the
duties, roles and responsibilities that have been assigned to them. It is therefore a systematic process of assessing
the achievements that are related

Q5. What is a Learning Organization? Discuss the attributes of a learning organization. Explain the various
learning disciplines in learning organization

(Definition of a Learning organization, Describing the attributes, Explaining the five basic learning
disciplines) 2,3,5

Answer.

Learning organization

The figure states that in the condition of antecedent, the OD practitioners and the client system have their own set
of goals, values, needs, skills and abilities. These differences may or may not be pointed out in the entry and the
contracting phase. So when

Q6.

Write short notes :

a) Goal Setting
b) Managing Workforce Diversity

Explanation of Goal Setting

Explanation of Managing Workforce Diversity

Answer:

Goal setting:
Edwin Locke, an American psychologist and a pioneer in goal-setting theory explains that specific and difficult
goals lead to higher performance than easy goals. It also suggests that feedback and commitment lead to higher
performance and bridges the gap between the actual and expected performance of individuals. It also suggests that
for self-

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