Email listener - lot of false positive...

Patrick Capron 34 posts since Nov 24, 2015

Email listener - lot of false positive exceptions May 30, 2016 10:28 AM
We are seeing a lot of exceptions being thrown in production about our email listeners and none of them have
any impact. Some of them are showing "unknown user name or bad password" even though it is still valid.
We run PRPC 7.1.7 and use POP3 with SSL for receiving messages.

We are not sure if it's because of Exchange or it's due to the Listeners themselves.

Did anyone else experience something similar?

Is there a way to fix this?

Examples:
services.email.EmailListener) ERROR EMAIL.AppProcessingCase.Listener XXXXXX - Caught exception while
connecting to email server(s)
javax.mail.MessagingException: Could not connect to SMTP host: XXXXXX, port: 25;
nested exception is:
java.net.ConnectException: Connection refused

services.email.EmailListener) ERROR EMAIL.AppProcessingCase.Listener XXXXXX - Caught exception while

connecting to email server(s)
javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketException: Connection reset

services.email.EmailListener) ERROR EMAIL.BPEmailListener.Listener EmailListenerOperator - Caught

exception while connecting to email server(s)
javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.
Tags: exceptions, email-listener

Arvind Malav 650 posts since Jun 25, 2007

Re: Email listener - lot of false positive exceptions May 30, 2016 10:47 AM
Hi Patrick,

Can you please do a test connection on problematic Email account to see if there is no problem there?

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Email listener - lot of false positive...

Patrick Capron 34 posts since Nov 24, 2015

Re: Email listener - lot of false positive exceptions May 30, 2016 11:04 AM
Email Account connects without issues.
Those exceptions happen during the day but the listener continues to work normally after the exception is
thrown.

Arvind Malav 650 posts since Jun 25, 2007

Re: Email listener - lot of false positive exceptions May 30, 2016 11:12 AM
what is the PRPC version you are making use of?

Patrick Capron 34 posts since Nov 24, 2015

Re: Email listener - lot of false positive exceptions May 30, 2016 11:15 AM
Already mentioned above: 7.1.7

Arvind Malav 650 posts since Jun 25, 2007

Re: Email listener - lot of false positive exceptions May 30, 2016 11:51 AM
I missed to read the PRPC version.

Can you please review following PDN article that talks about some scenario special when test connection is
successful:

https://pdn.pega.com/support-articles/email-listener-throws-exceptions-while-failing-start

Ravikiran Chandrasekhara Rao 155 posts since Mar 2, 2015

Re: Email listener - lot of false positive exceptions May 31, 2016 12:25 AM
Hi Patrick,

I would also request you to go through below PDN articles along with the link shared by Malav and let us know
if it is helpful for you.

https://pdn.pega.com/forums/correspondence/failing-connect-email-server-configured

https://pdn.pega.com/support-articles/email-listeners-stopped-processing-post-exception

https://pdn.pega.com/support-articles/email-listener-going-down

Regards,

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Email listener - lot of false positive...

Ravi

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