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Section A

MULTIPLE CHOICE

Answer ALL the questions in Section A. For each question there are four possible answers,
A, B, C and D.
Choose the one you consider correct and mark your answer in soft pencil on the separate
answer sheet.
If you want to change an answer, erase the one you wish to change completely.

1. In order for the business to appoint the right person for a specific job, the business
can draw up a(n)
A application form.
B curriculum vitae.
C job advertisement.
D job specification. (1)

2. A candidate for a specific vacancy can be asked to complete a trade test in order
to test
A how a candidate will fit in and get along with others.
B how well a candidate can do a specific task.
C the intellectual skills of a candidate.
D the natural talents of a candidate. (1)

3. The process that involves the mastering of practical skills in order to perform a
particular task is called
A development.
B education.
C training.
D upgrading. (1)

4. Quality control can be done by various statistical techniques. Which one of the
following is a good example of such a technique?
A Acceptance sampling
B Gauges
C Magnetic testing
D Ultrasonic (1)

5. The product, pricing, distribution and communication policies form part of the
A administration function.
B financial function.
C marketing function.
D production function. (1)

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6. The process of collecting, classifying, interpreting and using raw numerical

information in the business is known as:
A accounting.
B documentation.
C registration.
D statistics. (1)

7. When a business has more than one administration department situated at various
venues or offices, it is known as:
A centralised administration.
B decentralised administration.
C efficient administration.
D regional administration. (1)

8. The most important internal factor which will influence purchasing is

A inflation.
B legal pressure.
C politics.
D suppliers. (1)

9. What do we call it when two or more persons have different opinions and they
cannot reach a mutual understanding?
A Conflict
B Demonstration
C Grievances
D Strike (1)

10. Which one of the following will describe a go-slow, as an industrial action, best?
A Employees refuse to perform their duties.
B Employees refuse to work overtime.
C The workers refuse to buy the product of the business.
D Workers are working at a very slow pace. (1)

11. A dispute is a serious disagreement between management and employees which

may be settled by:
A consumer boycotts.
B discipline.
C industrial action.
D mediation. (1)

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12. The financial manager prepares a in order to determine the financial needs of
the business.
A Balance sheet
B Budget
C Cash flow cycle
D Cash flow forecast (1)

13. Working out how long it should take a qualified worker to finish a task is called:
A factory layout.
B method study.
C standardisation.
D work measurement. (1)

14. The price of a product could be influenced by certain factors. Which one of the
following factors must be considered when deciding to increase the price for a
product?
A Different costs
B Profit needed by business
C Rainfall in the country
D Salary of customers (1)

15. The work on a product is divided into parts, instead of producing single units of a
particular product at once. This process of production is called:
A batches.
B divisions.
C jobs.
D notches. (1)

16. What do we call the profits that are re-invested in the business enterprise?
A Interest
B Net Profit
C Own Capital
D Retained Profit (1)

17. The process where a business evaluates their suppliers' performance on a regular
basis is known as:
A evaluation.
B rating of resources.
C ratio analysis.
D vendor rating. (1)

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18. What type of capital is used to pay the current expenses and debts of the business
enterprise?
A Borrowed Capital
B Fixed Capital
C Own Capital
D Working Capital (1)

19. When a business does its aim is to compare the results with the plans of the
business.
A corrective action
B evaluation
C planning
D record keeping (1)

20. The division of the market for sportswear into soccer, netball, cricket and rugby
clothing is known as:
A market division.
B market segmentation.
C sportswear design.
D sportswear information. (1)

21. The marketing department has the ability to exercise control over the following
variables:
A consumers.
B economic situation.
C methods of marketing.
D technology. (1)

22. In order to find out what consumers want, the marketing department conducts
A after-sales services.
B exhibitions.
C market research.
D public relations audit. (1)

23. The alpha-numerical filing system is

A a system that uses both letters and numbers.
B a system to guide you to find a file.
C a system of storing documents in a cabinet.
D a system which enables you to open files. (1)

24. The best way to communicate with employees on a daily basis is to

A organise seminars.
B send out house journals.
C send out memos.
D show slides. (1)

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25. When a business enterprise develops and maintains a good name for the business,
its policies and its products, it is known as
A marketing.
B marketing communication policy.
C promotion.
D public relations. (1)
[25]

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Section B
STRUCTURED QUESTIONS

1. (a) Suppose you are the personnel officer of CJs Electrical Company.
A vacancy for an Executive Secretary to the Managing Director occurs.
The management decides to recruit someone internally from the business.

(i) Name three methods that could be used to recruit internally. (3)
(ii) Give two disadvantages of internal recruitment. (2)
(iii) Briefly explain the two ways that can be used to recruit an employee
from within the business. (4)
(b) Explain the three factors, which will determine whether or not a business
will recruit new employees. (6)
(c) The first day in a new job can be a stressful experience. Name three
problems a new employee may experience when starting a new job. (3)
(d) Identify the three major factory layouts. (3)

type A machines

machine
type B machines
material
material

workers
tools type C machines

machine A machine B

machine C

tool D

(e) Give a short explanation of each of the three factory layouts which are
mentioned in (d). (6)
(f) Define the term quality control. (2)
(g) Name three possible methods that the public relations department
could use to communicate with:
(i) Employees (3)
(ii) Customers (3)
[35]

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2. (a) Give one word for the following explanations.

(i) Acquiring funds from different sources. (1)

(ii) Using funds to buy assets such as machinery, equipment and stock. (1)

(b) Distinguish between:

(i) Cash Budget and Capital Expenditure Budget. (4)

(ii) Over- and under-insurance. (4)

(c) The time between placing an order and the delivery of the products is a
risk, which an insurance company will not cover. Name three other
factors which will not be covered. (3)

(d) What do we call the insurance that employers take out to insure employees
against injuries which may occur in the workplace? (1)

(e) Briefly explain what you understand about a target market. (2)

(f) What does the term market mean in terms of marketing? (2)

(g) The distribution policy refers to the movement of products from the
producer to the consumer. The products follow a path which is called the
distribution channel. Name the five different members of the distribution
channel. (5)

(h) The marketing department uses four elements to communicate with

consumers. Name and explain them. (12)
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3. (a) When a business has many loose documents to file, it can reproduce (copy)
the documents onto microfilm.

(i) Give two advantages of it. (4)

(ii) Give two disadvantages of it. (4)

(b) CLLs Supermarket conducts stocktaking at the end of February.

(i) What is meant by the term stocktaking? (2)

(ii) Why do businesses conduct stocktaking? (3)

(c) Distinguish between continuous and periodic inventory systems. (4)

(d) What do you understand by clearance sale? (2)

(e) Conflict occurs in a business for some reasons. Explain four results of
conflict. (8)

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(f) What do we call the person in charge of all managers? (1)

(g) The highest temperatures in various Namibian places during a specific May
month are shown in the graph below:

(i) Which place was the warmest? (1)

(ii) Which place had a temperature less than 2C? (1)
(iii) Name the type of graph used. (1)
(iv) How much warmer was it in Noordoewer than in Oranjemund? (2)
(v) The information shown on this graph could be represented by other
graphs too. Name two other types of graphs that could be used. (2)
[35]
Total: [105]

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