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Cayman Islands
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The CaymansGrand Cayman, Cayman Brac and Little Caymanare a British
Overseas Territory with more registered businesses than people. Given the
excellent communications system and infrastructure, the islands are an important
off-shore financial center and the fifth largest banking center in the world.
Grand Cayman culture has been influenced by the USA, whereas Little Cayman
and Cayman Brac are more closely aligned with West Indian culture, although
British influences are evident.
Culture Overview
Cultural Essentials
Cultural Mix
Life in the Cayman Islands (commonly referred as "in Cayman") is a blend
of the old and new, traditional and modern, with both British and American
influences. Many locals have traveled the world on merchant ships, others
have lived and worked in the USA, Central America, Canada, or Europe,
while others have never left their homeland. This leads to a diversity in
cultural styles.
Conservative Behavior
Caymanians tend to be conservative. They do not allow shopping on
Sunday, ban pornography, including Playboy, and close their bars by 1 am.
Most people are devout churchgoers who abhor violence, rude behavior,
drunkenness, gambling, and drug taking. Drugs are illegal and possession
of even small quantities is prosecuted. The crime rate is low and racial
harmony is a way of life.
Environmentally Friendly
In June 1993, the Cayman Islands introduced the most severe penalties for
marine pollution in the Caribbean. "Look but don't touch" is the prevailing
policy in Cayman's waters. The strict marine conservation laws forbid
harming or collecting marine life in designated marine park zones and
taking marine life while using scuba gear. Spear fishing is prohibited and
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The National Trust for the Cayman Islands Law of 1987 created a non-
profit organization that is responsible for the preservation of the islands'
historic, natural and maritime heritage; the conservation of lands, natural
features and submarine areas of beauty, historic or environmental
importance, and the protection of native flora and fauna. With a two-fold
mission to preserve natural environments and places of historic
significance, the Trust's work focuses on environmental conservation by
establishing a system of nature reserves and historic preservation.
Family First
The family forms the basis of the social structure. The family includes a
close-knit web of aunts, uncles, cousins and grandparents. This extended
family provides both emotional and financial support to its members.
Children learn that the family is the first place to turn in a time of need.
Friends made on the playground as a toddler quite often remain friends for
life. Both parents are actively involved in child rearing.
Cuisine
No dish better defines Caymanian cuisine than the conch. This large pink
mollusk can be prepared in a variety of ways: cooked with onions and
spices in coconut milk as conch stew; cracked conch fritters or chowders,
or sliced raw very thin in a lime and onion marinade and is served like
ceviche. Caymanians have borrowed "jerking" from Jamaica. "Jerking" is a
cooking method that uses a fiery blend of spices (allspice, scotch bonnet
pepper, thyme, nutmeg, salt, garlic, scallions and onions) and a process of
slow-smoking over a low fire, preferably of pimento wood.
Heavy cake, one of the most popular and traditional Caymanian desserts,
is a dense, sweet, brown sugary confection. Heavy cakes are made from
grated raw cassava, papaya, cornmeal, yam and other starchy products.
Cayman lime or coconut pie are local delicious adaptations of mainland
recipes.
Religion
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Role of Women
Women were granted the right to vote and hold public office in 1959, when
the country wrote its first constitution after gaining independence from
Jamaica. For years, women basically ran the islands while the men were at
sea. As industry came to the islands, women believed that they were
entitled to positions to which they were qualified.
There are more women in partner roles in legal and accounting firms and in
senior positions in banks than there were previously. While women may
not yet make up the majority, they are notable in their numbers; however,
they often have not yet reached pay parity.
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Establishing Credibility
Although third-party introductions are not as important as in many other
countries, being introduced by someone known to the person with whom
you will be meeting opens doors more easily.
Whenever possible, lead the business discussion when you are part of a
team. Even if all team members are equal, this visible taking charge
enhances your credibility.
View of Foreigners
The three islands are known for different things. Grand Cayman is the fifth
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Please keep in mind that not all people from any given culture act the
same, but in order to describe cultural traits, we had to make
generalizations, which may not apply in some cases. Perhaps the most
important tip we can provide is that when interacting across cultures, you
need to approach every situation with an understanding of the basic tenets
of a given culture and yet remain alert to the specific cultural signals you
receive in each situation and adjust your behavior and expectations
accordingly.
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The degree to which people feel that they can control time
The relative importance of relationships vs. schedules
Attitudes towards timekeeping and punctuality
Comfort level with short range vs. longer term planning
The feasibility / appropriateness of assigning set times for social
functions or business meetings to start and finish
The Cayman Islands is a Fluid Time culture. The following tips will give you
clues about how you may best interact with the people from the Cayman
Islands around time issues:
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be less likely to come to social events too early and spend less time
waiting for meetings to begin.
Fluid Time cultures often strive for balance in professional and
personal lives. They may not share the same sense of urgency about
completing business projects, sourcing new business, or personal
career advancement.
The degree to which people feel they control their environment and
destiny-or the degree to which they feel their environment and
destiny control them
Openness to change and innovation
The preference for rules and structure
Willingness to take risks
The degree to which organizational practices encourage and reward
initiative and risk taking, and allow failure
People in these societies are typically quite risk averse and the
society is not readily forgiving of failure.
People in this society look for strong, directive leadership.
Management is often paternalistic and care-taking towards
employees.
Don't expect changes to be readily embraced and be prepared for
considerable resistance even after youve been able to demonstrate
the value of a proposed change.
While employees and colleagues in the Cayman Islands may show a
great deal of competence, dont be surprised if they dont show much
initiative.
When introducing initiatives, be prepared for considerable discussion
and debate and other actions that demonstrate resistance.
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Learn how it is best to address people; dont assume you can use
first names, and find out about appropriate use of surnames, and
honorifics.
Be careful not to be overly friendly with household staff or
subordinates at first. Being too friendly and informal may confuse
them and introduce ambiguity into the relationship.
As a manager or employer, be aware that accoutrements and the
trappings of status may enhance your credibility. These include
clothes you wear, the car you drive, your demeanor, and where you
live.
Avoid asking personal questions in a social or business setting
unless you have developed a close relationship with someone.
Before using social functions to network, be sure it is appropriate.
Be sure to check with a colleague or local national about rules of
protocol and etiquette about specific circumstances since using
proper etiquette is important.
People value their role as a family or team member. They will often
identify themselves first as part of a group, then as an individual.
They may be uncomfortable if too much focus is placed on them
individually.
Individuals do not always feel comfortable taking sole credit for
accomplishments, even when credit is primarily due to them. Instead,
be sensitive to the role of the group, as well as the individual.
Promotions will be based on a mixture of group and individual
performance and achievement.
Individuals feel a strong sense of responsibility for family members.
Decision making may require a good deal of consensus building.
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Country Overview
The People
Most of the population lives on Grand Cayman. The people are a mix of
West Indian, African, British, and American. Nearly 20% of the local
population are expats.
The Cayman Islands are a British Overseas Territory. The British monarch
appoints the Governor, who is a UK citizen.
Nationality:
Noun: Caymanian(s)
Adjective: Caymanian
Population:
57,268 (July 2013 est.)
Note: Most of the population lives on Grand Cayman (July 2016 est.)
Ethnic groups:
Mixed 40%, white 20%, black 20%, expatriates of various ethnic groups
20%
Religions:
Protestant 67.8% (includes Church of God 22.6%, Seventh Day Adventist
9.4%, Presbyterian/United Church 8.6%, Baptist 8.3%,Pentecostal 7.1%,
non-denominational 5.3%, Anglican 4.1%, Wesleyan Holiness 2.4%),
Roman Catholic 14.1%, Jehovah's Witness 1.1%, other 7%, none 9.3%,
unspecified 0.7% (2010 est.)
Languages:
English (official) 90.9%, Spanish 4%, Filipino 3.3%, other 1.7%,
unspecified 0.1% (2010 est.)
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The Cayman Islands consist of Grand Cayman, Cayman Brac and Little
Cayman. The islands are located in the western Caribbean, about 150
miles south of Cuba, 480 miles south of Miami, Florida, and 180 miles
northwest of Jamaica. The Cayman Islands are an outcrop of the Cayman
Ridge, which is a range of submarine mountains that extend from the
Sierra Maestra in Cuba and run westward towards Belize. The Cayman
Trench, the deepest part of the Caribbean at a depth of over four miles,
separates the three islands from Jamaica.
Grand Cayman is the largest island. It is about 22 miles long and 4 miles
wide. Almost half its land is wetland. It has a shallow, reef-protected
lagoon, the North Sounds, on the north side of the island.
The islands have a total land area of about 100 square miles. There are no
rivers on any of the islands, but there are large areas of luxuriant
vegetation. The coasts are largely protected by offshore reefs and in many
places by a mangrove fringe that often extends into inland swamps that
play a key role in the islands' ecology.
Grand Cayman
The largest of the Cayman Islands, Grand Cayman is also the most
populated. The 4-mile (6 kilometer) stone wall at Bodden Town was built to
protect the residents from pirate attacks. The island is home to the restored
Pedro St. James Historic Site. It is the country's most ambitious heritage
attraction and its first national landmark. It is a popular venue for weddings
and social events. The grounds have been landscaped as a magnificent
natural tropical park with native trees and plants, as well as traditional
medicinal and vegetable gardens representative of a small early 19th
century West Indian plantation.
Cayman Brac
Some claim this island was the basis for the classic book, Treasure Island.
The word "brac" means bluff, an apt description for the huge cliff that rises
on the eastern edge of the island.
Little Cayman
Sparsely populated, there are more wild birds and iguanas on Little
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Cayman than people. It is considered to be the worlds best place for bone
fishing.
Government
Country name:
Government type:
Capital:
George Town (on Grand Cayman)
Independence:
None (overseas territory of the UK)
Legal system:
English common law and local statutes
Economy
Currency:
Caymanian dollar (KYD)
Economy - overview:
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With no direct taxation, the islands are a thriving offshore financial center.
More than 93,000 companies were registered in the Cayman Islands as of
2008, including almost 300 banks, 800 insurers, and 10,000 mutual funds.
A stock exchange was opened in 1997. Nearly 90% of the islands' food
and consumer goods must be imported. The Caymanians enjoy a standard
of living comparable to that of Switzerland.
Tourism is also a mainstay, accounting for about 70% of GDP and 75% of
foreign currency earnings. The tourist industry is aimed at the luxury
market and caters mainly to visitors from North America. Total tourist
arrivals exceeded 1.9 million in 2008, with about half from the US.
Industries:
Tourism, banking, insurance and finance, construction, construction
materials, furniture
Monetary Authority
http://www.cimoney.com.ky
Economic information maintained by the Cayman Islands Monetary
Authority.
Location:
Caribbean, three-island group (Grand Cayman, Cayman Brac, Little
Cayman) in Caribbean Sea, 240 km south of Cuba and 268 km northwest
of Jamaica
Area:
Total: 264 sq km
Land: 264 sq km
Water: 0 sq km
Land boundaries:
0 km
Coastline:
160 km
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Climate:
Terrain:
Low-lying limestone base surrounded by coral reefs
Elevation extremes:
Lowest point: Caribbean Sea 0 m
Highest point: The Bluff on Cayman Brac 43 m
Natural hazards:
Hurricanes (July to November)
Geography - note:
Important location between Cuba and Central America
History Overview
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Social Etiquette
Meeting People
Caymanians are warm and friendly people who maintain eye contact and
smile when shaking hands. Women may greet each other with a warm
embrace. Most people use the honorific titles Mr. and Mrs. with their first
name since there are relatively few surnames. Wait until invited before
dropping the courtesy title and using the first name alone.
Gift Giving
In general, Caymanians give gifts for birthdays and Christmas. Do not give
an expensive gift unless you know the person extremely well. It is the act of
giving that is important, not the cost of the gift.
Here are some general gift giving guidelines (but also check to be sure
they are permitted under company policy):
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Entertaining
Table Manners
Caymanians are relatively casual as is reflected in their relaxed table
manners. The more formal the occasion, the stricter the protocol. When in
doubt, watch what others are doing and emulate their behavior.
Dining Out
Service charges are usually included in bills; however, it is customary to
leave loose change as well. If there is no service charge, tip 10 to 15%
depending upon the quality of the service.
Tipping
The following tipping hints are guidelines. You can find more explicit
information on restaurant tipping in the Dining Out section above.
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Approach to Time
Most Caymanians see time as something fluid that changes to satisfy the
circumstances. They do not expect guests to arrive on time for meals,
although they are more punctual when meeting in restaurants if
reservations have been made. They "work to live" so Caymanians strive to
finish their workday close to the scheduled time.
Conversation Topics
Other Situations
Faux Pas
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Communication
Communication Essentials
Using Translators
Take care in selecting a translator and develop an early understanding of
what you expect--specifically, the translation must be exact, rather than
what the translator thinks each party wants to hear.
To be on the safe side you may want to meet with the translator prior to
your appointments so that the person learns your accent and can be
exposed to any technical or non-familiar terms that may be used.
Developing a thorough relationship with your translator enables them to
argue your points with a level of confidence they might not otherwise have.
Have your translator explain to you the most elementary of basic
courtesies.
Non-Verbal Language
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Caymanians tend to stand further away than people from Latin or Arab
cultures when conversing. They do not usually touch when speaking, such
as a touch on the arm or a hand on the shoulder, especially if they do not
know you.
Letters/Email
Letters should be addressed using the persons honrofic title and their full
name or thier first name, since there are relativerly few surnames. It is a
good idea to begin with a friendly opening sentence before getting down to
the business topic.
The way you close a letter depends upon how well you know the recipient.
The most common ending for a business letter to someone with whom you
do not have a personal relationship is Yours faithfully or Yours sincerely.
If you know the person well, you might close the letter with Kind regards.
There is a tendency for workers under the age of 30 to treat email as more
informal means of communication. Nonetheless, it is best to consider any
information conveyed in writing as a formal representation of you and your
professional image.
Telephone
Voicemail is extremely common. When leaving a message, be sure to
speak slowly and distinctly and leave your contact details.
Conference calls are quite common and can facilitate discussions with
people from various offices or locations. As with other forms of
communication, avoid emotionality and always conduct yourself in a
professional demeanor.
Presentations
Handouts
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Audience
Presenter
Make eye contact with your audience; do not focus entirely on one
member.
Keep facial expressions to a minimum and avoid using excessive
hand gestures.
Avoid using hyperbole, exaggeration or self-promotion.
Avoid phrases that imply you have an emotional tie to the information
being conveyed. "I think" or "I believe" is preferable to "I feel".
Use proper grammar, pronouncing words clearly and distinctly.
Minimize slang or jargon, since they may not be readily understood.
Double negatives, while understood, are considered poor grammar
and should be avoided.
Speak in a straightforward manner. Use common sense arguments.
An eloquent yet concise speaking style is preferred.
Moderate expressive hand gestures if possible.
Limit presentations to 40 minutes or less.
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Date/Time
Date
In the Cayman Islands, dates are generally written in the month, day and
year format with slashes between each number. If the day or month is less
than 10, including leading zeroes is optional. The year may be written
using two or four digits. Example: July 9, 2011 could be written 07/09/2011
or 7/9/11.
To ensure there is no confusion, you may want to spell out the name of the
month. This leaves no ambiguity as to what is the day and what is the
month.
Time
The 24-hour clock is a timekeeping convention where the time of a day is
the number of hours since midnight. The 12-hour clock divides the day into
two periods (midnight to noon and noon to midnight), each with 12 hours.
Thus, 2 o'clock in the afternoon would be 14:00 in the 24-hour clock.
Business Protocol
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Business Cards
Business Attire
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Gifts
Here are some general gift giving guidelines (but also check to be sure
they comply with company policy):
Business Entertaining
Business Hours
Business Meetings
Meeting Essentials
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Meeting schedules are not extremely rigid and agendas may be used as
guidelines. Non-business discussions are frequent during the meeting, and
consequently, meetings may go on until they come to a satisfactory ending
rather than have a strict ending time.
Scheduling Meetings
Agendas
Conducting Meetings
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Caymanians are known for their politeness and courtesy. They use precise
speech and correct speech and expect the same of others. They do not
favor hyperbole or boasting about one's accomplishments or possessions.
Management Styles
Relationships
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Management Essentials
If you were to think about the most important cultural attributes that you will
see operating in business in the Cayman Islands, they would be:
Hierarchical structures
Interpersonal relationships
Fluid time
Avoid hard sell techniques and do not take Caymanians relaxed attitude
as indicative of a lack of attention to detail. Communicate without using
hyperbole or superlatives.
Risk Tolerance
The Cayman Islands has a medium tolerance for change and risk. As you
might expect from a country that is a financial center, the idea of calculated
risk is something most Caymanians understand and accept.
The need for transparency in business has fostered a culture where risks
are carefully analyzed and evaluated. Therefore, when recommending a
change, provide background information and case studies or testimonials
to facilitate acceptance.
The Cayman Islands has a fluid time culture that is often put to the side in
business situations. As a major international financial center, Caymanians
have generally adopted an international mindset when it comes to the
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Decision Making
Company Structure
Most businesses retain hierarchical structures where rank and position are
respected.
Managing Employees
Managers are clearly the boss, although good ones seek good working
relationships with subordinates.
Decision Making
In many cases, decisions are made after reaching a consensus of the
stakeholders.
Team Focus
Team members are generally chosen based on their skills. The leader acts
as a facilitator rather than the boss. It is the role of the leader to delegate
tasks and provide linkage to various pieces of the work.
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Negotiations
Do not make promises you cannot keep or offer exaggerated claims about
your products or services.
Most Caymanians only speak English. If you are not fluent in English, it is
easy to hire an interpreter.
Try not to show emotion, even when engaging in a debate with someone.
Emergency Numbers
Safety Precautions
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Before You Go
Take time to get all of your financial and personal records in order,
including preparing a will.
Talk with a trusted family member or friend about what types of
emergencies might arise in your absence, and what to do in those
events.
Think about the small (and large) disasters that could occur at home
during your absence and be sure there is someone prepared to assist
you.
Make copies of all of your travel documents (including detailed
itinerary with contact numbers) and be sure two people have easy
access to them.
Do the same with crucial health documentation.
Be sure someone knows where you will be and how to contact you in
emergencies at all times.
Find out the services your company offers to you in case of
emergency; obtain and make several copies of important emergency
company contact numbers to keep and give to all members of your
family who might need them.
Be sure you have enough of your prescription medication so you are
all right if you cannot get a refill right away; take an extra pair of
glasses if you wear them.
In-Country
So many variables go into being safe, and many of them revolve around
understanding the specifics of where you are. Be sure to learn details of
your location -- how to dress, where you can go and where to avoid, how to
act in public, how to carry yourself, and who to be watchful of.
Seek information from cultural experts and local nationals whom you have
confidence in. When in comes to your safety, dont be afraid to ask.
Hotel Safety
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Travel Tips
Crowded Situations
Learn about your host country and culture. This is not only wise for
business and social purposes, but is extremely important so you can
understand what may be offensive or negligent behavior.
The more you know about your location, the safer youll be; certainly
understand written and unwritten laws and codes of conduct.
Use your Embassy. These people are here to help you.
Embassies Around the World
Even if you are living in a relatively safe country, always be sure that
close family or friends have accurate contact information so they can
find you quickly.
For helpful information: Helpful Tips
If you are living in a high-risk location, your company should have
guidelines for your safety. Be sure you have 24-hour hotline numbers
and appropriate contacts who can assist you.
No matter where you livehigh risk or low risk countriestodays
world is volatile, and you never know when a potentially dangerous
situation can develop. Keep informednot only with your countrys
published data and warnings, but by identifying sources of local
news, reading local papers and telling your local friends to keep you
informed.
Emergencies
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Security Issues
Clearly the length of time you spend and the geographic and political
profile of the countries youre living in--or traveling to--will make a
difference in your level of preparedness. Nonetheless, practicing common
sense based upon knowledge of your location will help you. Dont
underplay the importance of understanding what is culturally
appropriateit may help you avoid some difficult situations. With the
exception of the emergency telephone numbers, this information is
compiled for travelers in general and will apply in varying degrees to your
destination and personal situation. Always check to see what services your
company may offer to you.
Emergencies
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Read about other precautions you should take for weather- and
geographic-related concerns. For example, keep enough cash on
hand so you will be all right if there are power failures and ATM
machines dont work.
Be sure you know how to contact (and get to) your countrys
Embassy and Consulate wherever you are travelingyou need the
location details, phone and hours of operation. Embassies Around
the World
See if there are any health-related issues in the countries to which
youre traveling. The U.S. Centers for Disease Control (CDC) has in-
depth information regarding all regions of the world.
Be sure you know how to call for help in an emergency. You may need to
reach the police, fire and other emergency personnel. Be sure you know
the words to use in the local language.
En Route
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