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ASSIGNMENT

DRIVE Winter 2016

PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME MU0018 Change Management
BK ID B1807
CREDIT & MARKS 4 Credits, 60 marks
Note Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Ques 1 Describe Kotters Eight Step Change Model.
Ans Kotter has developed an eight step model for creating change in the organization. Each
step acknowledges that there are key principles that are related with the responses of the
people and their approach to change, what they look for, understand and then embrace
change. Kotter holds that the methods used in successful transformations are all based on
one fundamental insight: that major

Ques 2 What are OD interventions? How are they useful to the organizations?
Ans Organization development (OD) is the study of successful organizational change and
performance. OD emerged from human relations studies in the 1930s, during which
psychologists realized that organizational structures and processes influence worker behavior
and motivation. More recently, work on OD has expanded to focus on aligning organizations
with their rapidly changing and complex environments through organizational learning,
knowledge management and transformation of organizational norms and values. Key
concepts of OD theory include: organizational climate (the mood or unique personality of
an organization, which
Ques3 Discuss the reasons for employees resistance to change.
Ans Resistance to change can be in several forms, explicit, implicit, immediate or
deferred/delayed. If it is explicit and immediate, the senior management should be prompt in
taking steps to remedy the situation. Implicit resistance could cause loss of loyalty, reduced
level of motivation, increase in errors and absenteeism, etc. Similarly, delayed resistance
creates problems

Ques 4 What do you mean by Organizational Effectiveness? Explain the approaches

involved in achieving Organizational Effectiveness
Ans As a wider concept, organizational effectiveness as represented by several perspectives
comprises an organizations fit with its external environment, configuration of its internal
subsystems for high performance, emphasis upon organizational learning and ability to
satisfy the needs of key stakeholders. This is very complex and includes lot many key terms
like organizational

Ques5 What do you mean by Change Agent? Describe the characteristics of successful
Change Agents.
Ans Change agents are people who usually have specialized training in organizational
behaviour and can help guide and advice the change process. They strive to alter human
capability or organizational systems to achieve a

Ques 6 Write a brief note on the following:

a)Herzbergs Motivation Theory
b)Kurt Lewins Model of Change
Ansa) Herzbergs Motivation Theory
Herzberg explains that while the presence of these hygiene factors does not directly enhance
employee motivation, the absence of any one of these will definitely hinder performance.In a
nutshell, the behavioural
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