Scalar I500 Library Maintenance Guide PDF

Scalar i500
Maintenance Guide
ADVANCED DIGITAL INFORMATION CORPORATION
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Copyright 2005 ADIC
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Published: Preliminary Document Number: 62-2301-01 Rev A

Contents
1 About This Guide and Your Product 1
Product Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Model Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Explanation of Symbols and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Other Documents you Might Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting More Information or Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 Troubleshooting the Scalar i500 Library 3

How the Library Reports Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Working with RAS Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
RAS Ticket Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
T002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
T003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
T004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
T005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
T006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
T007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
T008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
T009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
T010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
T011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
T013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
T017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
T018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
T019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
T020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
T021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
T022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
T023 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
T024 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
T025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
T031 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
T032 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
T033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
T034 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
T035 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
T036 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
T037 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Scalar i500 Maintenance Guide iii

T038 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
T039 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
T040 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
T041 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
T045 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
T046 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
T047 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
T048 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
T049 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
T050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
T051 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
T052 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
T060 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
T062 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
T063 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
T064 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
T065 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
T066 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
T067 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
T068 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
T069 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
T070 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
T071 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
T072 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Closing RAS Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Interpreting LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
LCB LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Amber LED on Blades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Servicing a Blade Based on LED Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Tape Drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Fibre Port Link LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Fibre Port Link LED on Tape Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Power Supply LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
3 Adding, Removing, and Replacing 41

Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Important Topics in the Scalar i500 Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Required Library State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
General Service Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CRU and FRU Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing the Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Replacing the Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adding an Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Removing an Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Replacing an Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Replacing the Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
I/E Station Lock Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Replacing the I/E Station Lock Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
iv Contents
I/E Station Slide Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the I/E Station Slide Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Library Control Blade (LCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing the LCB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
LCB Compact Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Replacing the LCB Compact Flash Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Operator Panel (LCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Replacing the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Picker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing the Picker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Adding a Redundant Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Removing a Redundant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Installing the Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Installing additional modules into the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Tape Column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Replacing a Tape Column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Adding a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Removing a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Replacing a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Y Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Replacing the Y Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
4 Common Service Procedures 81

Using the Service Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Logging in with Service Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Capturing a Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Saving the Library Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Restoring the Library Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Taking the Library Online/Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Powering the Library On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Powering the Library Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Restarting the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Manually Unlocking the I/E Station door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Testing Your Fix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
5 Library Drawings 87
Component Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Library, Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Library, Front View Showing Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Library Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Library, Front View, I/E station Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Library, Front View, Access Door and I/E station Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
I/E station Lock Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
I/E station Slide Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Access Door, Inside, With Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Picker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Scalar i500 Maintenance Guide v

Picker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Library Control Blade (LCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Tape Drive, Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tape Drive, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Rackmount Kit Accessories for Racks with Square Holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Rackmount Kit Accessories for Racks with Rounded Holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Rackmount Kit Accessories: Rackmount Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Rackmount Rails in Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Rackmounted Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
System Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Major Component Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Power Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
vi Contents
Tables
1 About This Guide and Your Product
2 Troubleshooting the Scalar i500 Library

Table 1 Blade LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Table 2 Amber LED on Blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Table 3 Tape Drive Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Table 4 Fibre Port Link LED on Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Table 5 Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
3 Adding, Removing, and Replacing

Table 6 Important topics in the Scalar i500 Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Table 7 Servicing library components: Library state required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Table 8 CRUs and FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4 Common Service Procedures
5 Library Drawings
Scalar i500 Maintenance Guide vii

viii Tables
Figures

Figure 1 Location of Tape Drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5 Library Drawings
Figure 2 Library, Front View (14U library) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Figure 3 Library, Front View Showing Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 4 Library, Rear View (14U library) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 5 Control Module Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 6 Library, Front View, I/E Station Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 7 Library Front View, Access Door and I/E Station Door Open . . . . . . . . . . . . . . . . . . . . . . 91
Figure 8 I/E Station Lock Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 9 I/E Station Slide Assembly (removed from module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 10 Access Door, Inside (showing back of Operator Panel) . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 11 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Figure 12 Picker with Cable Spool, Y motor, and Z motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Figure 13 Picker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Figure 14 Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Figure 15 Library Control Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 16 Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Figure 17 Power Suppies, Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Figure 18 Tape Drive, Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Scalar i500 Maintenance Guide ix

Figure 19 Tape Drive, Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 20 Rackmount Kit accessories for racks with 9.5mm square holes . . . . . . . . . . . . . . . . . . 100
Figure 21 Rackmount Kit accessories for racks with 7.2mm round holes . . . . . . . . . . . . . . . . . . . 100
Figure 22 Rackmount Rails (separate from rack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Figure 23 Rackmount Rails in Rack (as viewed from the front, showing studs installed in rack) . 101
Figure 24 Rackmount Rails in Rack (as viewed from the back, showing studs installed in rack) . 102
Figure 25 Rackmounted Library, Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Figure 26 Rackmounted Library, Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Figure 27 Cabling Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Figure 28 Power Architecture Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
x Figures
About This Guide and Your Product
This guide is intended for service personnel who perform maintenance on the Scalar i500. Be aware that
you must be logged in to the Scalar i500 with service level privileges to perform many of the instructions
provided in this guide.
Be sure to read all operating instructions in this manual and in the System, Safety, and
Note
Regulatory Information Guide before servicing and operating the Scalar i500.
Product Safety Statements

The Scalar i500 is designed for storing and sharing electronic data via a magnetic tape library system. Any
other application of the library is not considered the intended use. ADIC will not be held liable for damage
arising from unauthorized use of the product. The user assumes all risk in this aspect.
This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that
improper use may result in bodily injury, damage to the equipment, or interference with other equipment.
BEFORE POWERING ON OR USING THIS EQUIPMENT, READ THE SYSTEM,

WARNING SAFETY, AND REGULATORY INFORMATION GUIDE. KEEP THE GUIDE FOR
FUTURE REFERENCE.
Product Model Number

The Scalar i500 model number is:
Explanation of Symbols and Notes

The following symbols appear throughout this document to highlight important information.
INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT

WARNING AVOIDED, COULD RESULT IN DEATH OR BODILY INJURY.
Scalar i500 Maintenance Guide 1

Indicates a situation that may cause possible damage to equipment, loss of
CAUTION data, or interference with other equipment.
Indicates important information that helps you make better use of your system.
Note
Other Documents you Might Need

The following documents are also available for this product. These documents can be found on the product
CD or at www.adic.com/manuals:
Scalar i500 Users Guide (6-01365-01 Rev 02)
Release Notes are also available for this product. The Release Notes describe changes
Note
to your system or firmware since the last release, provide compatibility information, and
discuss any known issues and workarounds. The Release Notes can be found in the
product box or at www.adic.com/manuals.
Getting More Information or Help

More information about this product is available on the Customer Service Center website at
www.adic.com/csc. The Customer Service Center contains a collection of information, including answers to
frequently asked questions (FAQs). You can also access software, firmware, and drivers through this site.
For further assistance, or if training is desired, contact ADIC:
ADIC Technical Assistance Center 800-827-3822

(ATAC) in the USA:
ATAC in Europe or Japan: 00-800-9999-3822
For additional contact information: www.adic.com/contact
To open a Service Request: www.adic.com/techsup

Troubleshooting the Scalar i500 Library
The Scalar i500 tape library is a member of the growing intelligent library family. Like all intelligent libraries,
the Scalar i500 can automatically detect host servers in the storage area network (SAN) and perform
periodic self-tests to ensure that the library is fully operational. If it detects a problem, the Scalar i500
isolates where the problem exists and provides helpful instructions for resolving it. The Scalar i500 also
supports geographic addressing, which means that you can install tape drives in any open drive slot, and
the library will automatically update its configuration model without requiring you to assign the address of
the drive yourself.
All Scalar i500 libraries consist of one control module and can include up to three 5U expansion modules
or four 9U expansion modules, to a maximum height of 41U. All libraries taller than 14U must be
rackmounted.
The control module houses the central intelligence of the library; without it, the library cannot function. The
control module contains several essential components, including the library control blade and the robotic
picker assembly. The library control blade controls the librarys functions, while the robotic picker assembly
is responsible for physically retrieving data cartridges from the librarys modules, inserting the cartridges into
the appropriate tape drive, and returning them to their appropriate storage slot. The control module also
provides a configurable I/E Station for importing and exporting data cartridges, and several columns of fixed
storage space. You can control the library using its LCD Operator Panel, or by using the remote Web client.
Expansion modules are available in two sizes: 5U and 9U. Each expansion module provides a configurable
I/E Station and additional space for fixed tape storage.
When adding expansion modules to the library, you must add modules of the
Note
same size. The library cannot contain a combination of 5U and 9U expansion
modules.
How the Library Reports Problems

The Scalar i500 uses advanced problem detection, reporting, and notification technology to alert customers
of problems as soon as they occur. The library performs numerous self-tests to monitor the librarys
temperature, voltage and currents, and standard library operations. It performs these self-tests each time
the library is powered on, and during normal operation when the library is idle.
If the self-test detects a problem, the library generates a service report, or RAS ticket, that identifies which
component is likely causing the problem. The librarys LEDs may also turn on or off and flash to indicate an
abnormal state. If the problem is not severe, the library continues to provide full functionality to all unaffected
partitions.

When possible, the library provides instructions for resolving problems. These instructions appear on the
librarys operator panel, and are also available via the remote Web client. Access the librarys online Help
system if you have questions about the instructions provided.
Customers can frequently resolve a simple problem themselves, but if the problem is complex or involves
a field replaceable unit (FRU), the customer must contact service. Only qualified service technicians can
service FRUs.
Working with RAS Tickets

RAS tickets are special service reports that describe the current reliability, availability, and serviceability
(RAS) of the library. RAS tickets provide detailed information about system problems.
RAS Ticket Error Codes

When the library detects a problem, it generates an error code and displays it in the RAS Ticket report, along
with a full description of the problem and suggestions for resolving it.
The following tables provide details on each RAS Ticket error code.
T002
T002 - Put Operation Failed, Tape Final Position Unknown, Motion OK
Description The library cannot successfully put a tape into a drive, storage or IE location
and the final resting place of the tape is unknown. There are no additional
recovery logic paths to be exercised. Fundamental servo control seems OK.
If the operation was initiated by a host move media, the move media
command has failed with a SK/ASC/ASCQ 4h/15h/01h (hardware mechanical
positioning error).
Detection Scenarios Put is not successful and put recovery is not successful and tape is not known
to be properly seated in picker or storage slot.
Root Causes Magazine is damaged.

Magazine is wrong type for tape cartridge.
Cell is blocked by foreign material, not clipped in and seated correctly.
Calibration problem results in improper robot position.
Picker offset problem.
Cartridge is damaged.
Unlabeled cartridge or intermittently readable cartridge label in destination.
Drive load mechanism not working.
A variety of picker problems such as slipping gears, encoder issues, etc.
Possible CRUs/FRUs Cable spool

Chassis
Robot assembly
LCB
Tape Cartridge
Components/Agents Motion Control Subsystem

Involved

T002 - Put Operation Failed, Tape Final Position Unknown, Motion OK
Triggering Element m_MoveFailedPut

and Fault Code
Combinations
Resolution DR001 - Manually Recover Tape

1 Take all partitions offline
2 Open the library bulk load doors
3 Use the thumbwheel on the picker to drive the cartridge out
4 Close the library bulk load doors
5 Import the tape via host application to the appropriate partition.
T003
T003 - Get Operation Failed, Tape Final Position Unknown, Motion OK
Description The library cannot successfully get a tape from a drive, storage or IE location.
The final resting place of the tape is unknown. There are no additional
recovery logic paths. Fundamental servo control appears to be OK. If the
operation was initiated by a host move media, the move media command has
failed with an ASC/ASCQ of 4h/15h/01h (hardware mechanical positioning
error).
Detection Scenarios Get is not successful and put recovery is not successful and tape is not known
to be properly seated in picker or storage slot.
Root Causes Magazine is damaged.

Magazine is wrong type for tape cartridge.
Cell is blocked by foreign material, not clipped in and seated correctly.
Calibration problem results in improper robot position.
Cartridge is damaged.
Unlabeled cartridge or intermittently readable cartridge label in destination.
Drive load mechanism not working.

Chassis
Robot assembly
LCB
Tape Cartridge

Involved
Triggering Element m_MoveFailedGet

and Fault Code
Combinations

T003 - Get Operation Failed, Tape Final Position Unknown, Motion OK
Resolution DR001 - Manually Recover Tape

1 Take all partitions offline
3 Use the thumbwheel on the picker to drive the cartridge out
4 Close the library bulk load doors
5 Import the tape via host application to the partition.
T004
T004 - Put Operation Failed, Tape Back In Source Location, Motion OK
Description The library cannot successfully put a tape into the intended target drive,
storage or IE location. The library has successfully returned the tape to the
source location. Fundamental servo control appears to be OK.
Detection Scenarios Put is not successful and put recovery is not successful at the destination
element. Recovery logic has allowed the tape to be returned to the initial
source location. If the operation was initiated by a host move media, the move
media command has failed with a SK/ASC/ASCQ 4h/15h/01h.
Root Causes Magazine is damaged, wrong type, cell is blocked by foreign material, not
clipped in and seated correctly.
Calibration problem.
Destination cell full with labeled cartridge (invalid inventory).
Destination cell is full with cartridge that has damaged label or is unlabeled
or has an intermittently readable label.

Chassis
Robot assembly
LCB
Tape Cartridge

Involved Logical Medium Changer
SCSI Medium Changer Device Server
Triggering Element m_MoveFailedPutSourceRestored

and Fault Code
Combinations
Resolution DR004 - Manually Inspect Destination Element

1 Identify the coordinate provided in the Details of the ticket.
2 Open the library bulk load doors and locate the problem location.
3 Inspect it for the presence of unlabeled media, or other contamination or
damage that prevented the library robot from placing the tape cartridge.

T005
T005 - X, Y, T Motion Profile Failure, Tape in Picker, Motion NOT OK
Description Any X, Y, T motion failure that cannot be considered a complete obstruction.

This problem only occurs during a move and NOT a get or put. Because the
tape is in the picker, tape recovery must be a part of the resolution strategy.
This ticket cause specifically excludes any Z axis motion failures that are
typically associated with get or put actions. Specifically included are motion
failures that occur while pivoting, moving on the x axis or moving on the y-
axis.
Detection Scenarios A specified move in the x-axis cannot complete.

A specified move in the y-axis cannot complete.
A specified movement in the T-axis cannot complete.
Root Causes A large number of electrical hardware failures. Code or hardware detects
that motion control is not occurring properly (encoder issues, motor driving
circuit issues, motor winding issues, cable connections issues, etc.).
A relatively small number of mechanical hardware errors that do not result
in the detection of a complete obstruction but where motion control does not
appear to be normal (contamination or damage to encoder wheel, high
friction, etc).

Chassis
Tape Drive
Robot assembly
LCB
Tape Cartridge
Y-carriage assembly

Involved
Triggering Element m_XYThetaMotionProfileErrorTapeInPicker

and Fault Code
Combinations
Resolution DR005 - Motion Failure Diagnostic
T006
T006 - X, Y, T Motion Profile Failure, No Tape In Picker, Motion NOT OK
Description An unrecoverable motion failure occurs at an operational point where a tape is

not in the picker. Because the tape is not in the picker, tape recovery is not
necessary as part of the resolution to this issue. This cause specifically
excludes any Z axis motion failures. Specifically included are motion failures
that occur while pivoting, moving on the x axis or moving on the y-axis.
Detection Scenarios A specified move in the x-axis cannot complete.

A specified move in the y-axis cannot complete.
A specified movement in the T-axis cannot complete.

T006 - X, Y, T Motion Profile Failure, No Tape In Picker, Motion NOT OK
Root Causes Human intervention that results in foreign material or an obstructing object
in a library motion path.
Certain damaged hardware conditions that obstruct motion at a particular
point along an axis.

Chassis
Tape Drive
Robot assembly
Tape Cartridge
Y-carriage assembly

Involved
Triggering Element m_XYThetaMotionProfileError

and Fault Code
Combinations
T007
T007 - X, Y, T Motion Obstruction, Motion OK
Description A complete physical obstruction exists in a motion path that precludes

repeated attempts to move beyond a certain point in the range of motion.
Servo control appears normal but a move profile cannot be completed.
Cartridge may have been returned to a home slot.
Detection Scenarios A specified move in the x-axis cannot complete but motion control appears
normal.
A specified move in the y-axis cannot complete but motion control appears
normal.
A specified move in the T-axis cannot complete but motion control appears
normal.
Root Causes A large number of electrical hardware failures. Code or hardware detects
that motion control is not occurring properly (encoder issues, motor driving
circuit issues, motor winding issues, cable connections issues, etc.).
A relatively small number of hardware errors that do not result in complete
obstruction but where servo control does not appear to be normal.

Chassis
Tape Drive
Robot assembly
Tape Cartridge
Y-carriage assembly

Involved

T007 - X, Y, T Motion Obstruction, Motion OK
Triggering Element m_XYThetaObstruction

and Fault Code
Combinations
T008
T008 - Cannot Home, Motion OK
Description Robot motion and servo control appear normal but home sensors do not
transition when the robot is moved through prescribed search distances and
times.
Detection Scenarios X home sensor does not transition while homing

Y home sensor does not transition while homing
T home sensor does not transition while homing
Z home sensor does not transition while homing
Root Causes Malfunctioning home sensors

Missing or damaged mechanical flags that trigger home sensors
Hardware failures that result in apparent normal motion according to
encoders but no actual motion (ex. slipping gears)
Possible CRUs/FRUs Chassis

Robot assembly
LCB

Involved
Triggering Element m_HomeFailure

and Fault Code
Combinations
T009
T009 - Drive Load Unsuccessful, Motion OK
Description The robot has successfully completed all motion profiles associated with
putting to a drive but the drive reports that the tape cartridge did not load.
Detection Scenarios While checking the status of a drive after a put motion profile to the drive is
completed, the drive does not report back a loaded state.
Root Causes Defective drive

Defective tape cartridge
Motion profile was successful as detected at motor encoders but tape did not
get placed far enough
Picker dragged cartridge back out of drive but not far enough to trigger picker
cartridge present sensor

T009 - Drive Load Unsuccessful, Motion OK
Possible CRUs/FRUs Cable Spool

Chassis
Tape Drive
Robot assembly
LCB
Tape Cartridge
Components/Agents UDS Subsystem

Involved Motion Control Subsystem
Triggering Element m_DriveLoadUnsuccessful

and Fault Code
Combinations
Resolution DR006 - General Drive Diagnostic
T010
T010- Drive Unload Failed
Description The library is expecting the drive to achieve an unloaded state but the drive
does not.
Detection Scenarios After being issued a move media from a host that requires a get from a drive,
the drive never achieves the unloaded state.
When GUI commands are issued that require a drive unload (manual drive
unload, move media, etc.) and the drive never achieves the unloaded state.
Note
This ticket cause will interact with the explicit unload behavior as called out
in the 0-11318 functional spec. Since the library will always issue an unload
command, it will not be possible to determine if a host unload command failed
first followed by a subsequent failure of a library issued unload command.
Root Causes Drive fails to unload after the library issues an unload command.
Possible CRUs/FRUs Tape Drive

Tape Cartridge

Triggering Element m_DriveUnloadUnsuccessful

and Fault Code
Combinations
Resolution DR003 - Drive Unload Diagnostic

1 Retry drive unload from host backup application.
3 Push the blue unload button on the front of the drive. Remove the tape if it
is ejected by the drive.
Contact Service if the tape remains stuck in the drive.

T011
T011- Drive Over Eject Condition
Description The library is about to perform a get from a drive and checks the drive status
to determine if the tape cartridge is ejected. LTO drives have demonstrated a
specific failure mode where they eject a tape in a non-normal manner.
Normally upon eject, the tape is in a particular position where it is clear of the
robot motion path and it cannot be re-loaded due to mechanical interlock
within the drive load mechanism. The historical failure mode is that the tape
slips an additional amount out of the drive throat which re-arms the load
mechanism of the drive. Two subsequent problems can occur. The over
ejected tape can become an obstruction hazard for robot moves. In addition,
the robot get operations can then re-trigger the drive load mechanism by
bumping the tape during a get. There can be a tug of war between robot and
drive OR the drive can win the tug of war resulting in the loading of a phantom
tape. When the drive loads a phantom tape, there are resulting drive errors.
The goal of reporting this problem is to identify tape drives that over eject
tapes to avoid the two types of problems.
Detection Scenarios Library checks drive status prior to moving to perform a get. It is trying to
determine if the drive is in an unloaded state and if a cartridge is present. If a
cartridge is not reported as present, the library can assume it was over
ejected.
Root Causes The drive eject process did not result in the proper position of the ejected
tape.

Involved Motion Control Subsystem
Triggering Element m_DriveOverejectCondition

and Fault Code
Combinations
Resolution RR001 - Remove and Replace Drive Sled

Contact service for drive replacement.
T013
T013- Cannot Read or Invalid Library Serial Number Label
Description The library logic learns the SN of the system by reading an internal SN label.
This is done at first boot up from a cleared to ship condition in order to
establish the SN. It is also done on subsequent boot ups to confirm that the
LCB is in the proper library. The library will report a problem when it cannot
read a SN or detects an invalid SN. A different motion related problem will be
reported if motion is preventing the proper reading of the SN.
Detection Scenarios At first boot up from clear to ship, the library must establish the SN for the
first time. There may be no SN in system memory at this point.
Any power up. System memory already has a SN established for the LCB.
An LCB is improperly swapped into a different physical chassis and the
system reads the physical chassis label.

T013- Cannot Read or Invalid Library Serial Number Label
Root Causes LCBs swapped between libraries

Label is damaged
Bar code scanner not working properly
Entire communication path to bar code scanner is not working properly.

Chassis
LCB
Robot assembly
Y-carriage assembly
Components/Agents (none)
Involved
Triggering Element m_InvalidSerialNumber

and Fault Code
Combinations
Resolution DR007 - Bar Code Scanner Diagnostic
T017
T017- Invalid Storage or IE Position
Description Calibration completes and the coordinates of each storage and IE element are
calculated. The calculated values are determined to be outside travel limits
that have been established for the robot.
Detection Scenarios Calculated element positions fail validity check against travel limits.
Root Causes Calibration targets not in position

Calibration sensor detects edges but is not correctly finding calibration target
edges

Chassis
Fiducial Targets
Robot assembly
Y-carriage assembly

Involved
Triggering Element m_InvalidStorageIEPosition

and Fault Code
Combinations
Resolution DR008 - Calibration Diagnostic

T018
T018- Invalid Drive Position
Description Calibration completes and the coordinates of each drive are calculated. The
calculated values are determined to be outside travel limits that have been
established for the robot.
Detection Scenarios Calculated element positions fail validity check against travel limits
Root Causes Drive calibration target is not in position

Calibration sensor detects edges but is not correctly finding calibration target
edges.

Chassis
Tape Drive
Robot assembly
Y-carriage assembly

Involved
Triggering Element m_InvalidDrivePosition

and Fault Code
Combinations
T019
T019 - Cannot Calibrate Drive, Motion OK
Description System electrically detects a drive and is able to scan the bar code label but
cannot successfully calibrate the position of the drive. The calibration search
pattern completes successfully.
Detection Scenarios Calibration motion completes but edge finding of one or more edges does
not occur
Root Causes Calibration sensor not functioning properly

Calibration target not functioning properly
Drive or robot position is so far off nominal that search pattern cannot locate
target.

Chassis
Tape Drive
Robot assembly
Y-carriage assembly

Involved
Triggering Element m_DriveCalibrationFailure

and Fault Code
Combinations

T019 - Cannot Calibrate Drive, Motion OK
T020
T020 - Cannot Calibrate Storage, Motion OK
Description System cannot successfully calibrate the position of a storage magazine but
the calibration search pattern completes successfully.
Detection Scenarios Calibration motion completes but edge finding of one or more edges does
not occur
Root Causes Calibration sensor not functioning properly

Calibration target not functioning properly
Drive or robot position is so far off nominal that search pattern cannot locate
target.

Chassis
Fiducial Targets
Robot assembly
Y-carriage assembly

Triggering Element m_StorageCalibrationFailure

and Fault Code
Combinations
T021
T021 - Lost Electrical Connection/Communication With Drive Sled
Description The library had been communicating with a drive sled and had considered it to
be assigned to a logical library. Two way communications no longer occur.
This ticket is specifically NOT caused by physical removal of a drive if the
drive is not assigned to a partition.
Detection Scenarios Routine polling of the sled can no longer occur. Polling interval is TBD.
Specific library to drive sled commands are not responded to
Root Causes Drive is physically removed/unplugged (intentional or never screwed in

correctly)
Various hardware failures on the drive sled
Various hardware failures in the library

Tape Drive
LCB

T021 - Lost Electrical Connection/Communication With Drive Sled

Triggering Element TBD

and Fault Code
Combinations
T022
T022 - Lost Electrical Connection/Communication with Drive Brick
Description Internal to the drive, the sled control board can no longer communicate with
the drive brick.
Detection Scenarios Routine polling between sled control board and drive brick can no longer
occur. Polling interval is TBD.
Specific commands such as unload, reset, etc. are not responded to
Root Causes Cable broken, unlplugged, damaged, etc.

Drive brick failure

Involved

and Fault Code
Combinations

T023
T023 - Drive Sled Fan Spinning Too Slow or Not At All
Description A drive sled fan is detected to be spinning too slow or not at all.
Detection Scenarios Regular polling/monitoring of the fan indicates a problem. Polling interval
TBD.
Root Causes Hardware failure of fan

Wiring or PCBA failure
Blocked air paths
Physical obstruction

Involved

T023 - Drive Sled Fan Spinning Too Slow or Not At All

and Fault Code
Combinations

T024
T024 - AC Power Loss
Description A power supply has detected loss of AC power. AC power loss to a single
power supply CM is unlikely to be able to post this ticket due to the speed at
which system shut down occurs after an AC loss. This Ticket is most likely to
occur when there is AC loss to a redundant power supply in a CM or any
supply in any EM.
Detection Scenarios AC power status from the supply creates an interrupt that is managed by
software.
Root Causes AC supply is gone (cord removed, customer side AC failure, etc.)
Individual on/off switch for the supply has been set to off
Hardware failure inside supply
Possible CRUs/FRUs Power supply
Components/Agents Hardware
Involved
Triggering Element PowerSupply_ACFail

and Fault Code
Combinations
Resolution DR009 - AC Failure Diagnostic

1 Check the facility AC power and the power supply power switch.
2 Correct them if necessary and Close the ticket.
If the facility AC power and the power supply power switch are OK, contact
service for possible power supply replacement.
T025
T025 - Power Supply Hardware Failure
Description Power supplies report 4 failure conditions that are considered to be a

hardware failure within the supply: Fan Fail, Over Temp, DC Fail and Over
Current. These failures can occur in both single and redundant power supply
CMs and any EM with a power supply.
Detection Scenarios Regular monitoring of power supply status results in one of 4 detected
failures.

T025 - Power Supply Hardware Failure
Root Causes Detected fan failure in the supply

Detected over temp condition in the supply
Detected DC failure in the supply
Detected over current failure in the supply.

LCB
Power supply
Involved
Triggering Element PowerSupply_DCFail

and Fault Code PowerSupply_FanFail
Combinations PowerSupply_OverCurrent
PowerSupply_OverTemperature
Resolution RR003 - Remove and Replace Power Supply

Contact service for possible power supply hardware replacement.
T031
T031 - Cant Unlock IE Station
Description System logic or external command is requiring IE station lock to unlock but it
will not.
Detection Scenarios When unlock action is attempted, lock/unlock position sensor does not
detect the proper state
Root Causes Lock mechanism not working properly

Lock position sensor not working properly
Mechanical binding or obstruction prevents proper motion and detection
Mechanical failure of sensor flag

I/E lock assembly
I/E mechanism
LCB
Display assembly
Components/Agents Physical Medium Changer

Involved
Triggering Element m_IEUnlockFail

and Fault Code
Combinations

T031 - Cant Unlock IE Station
Resolution DR011 - IE Lock Diagnostic

1 Shut down the library.
2 Open all IE station doors. Select Self Test to trigger the library to verify all
doors are open. If the test fails, replace the IE assembly.
3 Close all IE station doors. Select Self Test to trigger the library to verify all
IE doors are closed. If the test fails, replace the IE assembly.
4 Select Self Test to trigger the library to verify that all IE locks can be locked
and opened. If the test fails, replace the IE lock assembly.
5 Attempt to open all IE doors to confirm that doors are locked. If any of the
doors open, replace the IE lock assembly.
6
T032
T032 - Cant Lock IE Station
Description System logic or external command is requiring IE station lock to lock but it will
not.
Detection Scenarios When lock action is attempted, lock/unlock position sensor does not detect
the proper state
Root Causes Lock mechanism not working properly

Lock position sensor not working properly
Mechanical binding or obstruction prevents proper motion and detection
Mechanical failure of sensor flag

I/E lock assembly
I/E mechanism
LCB
Display assembly

Involved
Triggering Element m_IELockFail

and Fault Code
Combinations
Resolution DR011 - IE Lock Diagnostic
T033
T033 - Drive Tape Alert 3 Hard Read or Write Error
Description System determines that the drive has issued a Tape Alert 3 indicating an
unrecoverable read, write or positioning error.
Detection Scenarios Tape drive issues a Tape Alert 3 which is recognized by the library during
the continuous 4 second polling cycle of drive status.
Root Causes Drive has determined that there is a problem per its internal algorithms.

T033 - Drive Tape Alert 3 Hard Read or Write Error

Tape Cartridge

Involved
Triggering Element m_TapeAlert3faultCode

and Fault Code
Combinations
Resolution RR008 - Remove and Replace Tape Cartridge

If the cartridge is a FUP tape or cleaning tape managed by the library; export
the tape via the library Operations>Media>Export function. Retire the tape
from service.
If the tape is a cleaning tape or data tape managed by a host application,
export the tape via the host application. Retire the tape from service.
T034
T034 - Drive Tape Alert 4 Media
unrecoverable read, write or positioning error that the drive specifically
isolates to a the media.
Possible CRUs/FRUs Tape Cartridge

Involved

and Fault Code
Combinations

from service.
T035
T035 - Drive Tape Alert 5 Read Failure
unrecoverable read error where isolation is uncertain between drive and
media.

T035 - Drive Tape Alert 5 Read Failure

Involved

and Fault Code
Combinations

from service.
T036
T036 - Drive Tape Alert 6 Write Failure
unrecoverable write error where isolation is uncertain between drive and
media.

Involved

and Fault Code
Combinations

from service.

T037
T037 - Drive Tape Alert 8 Not Data Grade
Description System determines that the drive has issued a Tape Alert 8 indicating that the
tape cartridge in the drive is not a data grade tape.

Involved

and Fault Code
Combinations

from service.
T038
T038 - Drive Tape Alert 9 Write Protected
Description System determines that a write was attempted on a write protected tape.
Detection Scenarios Tape drive issues a Tape Alert 9
Root Causes Write protect feature on tape is protecting the tape but the user is trying to
write to it.

Involved

and Fault Code
Combinations
Resolution DR014 - Write Protect or Worm Diagnostic

1 Determine whether the tape should be write protected or not.
If not, export the tape via your back up application and correct the problem be
manually changing the write protect switch on the tape cartridge.
If the tape is correctly set as a read only tape, investigate your host
application to determine why a write was attempted.

T039
T039 - Drive Tape Alert 12 Unsupported Format
Description System determines that the drive has issued a Tape Alert 12 indicating that
the media loaded is an unsupported format. In the case of the IBM LTO family
of drives, full backward read and write compatibility stopped when LTO 3 was
introduced. LTO 3 cannot write in LTO 1 format. Therefore an LTO 1 tape is
an unsupported format when trying to write to it with an LTO 3 drive.

Involved

and Fault Code
Combinations
Resolution DR015 - Unsupported Format Diagnostic

If the cartridge was loaded to the drive via the Library GUI, export the tape
via the library Operations>Media>Export function. Import the proper type of
tape for the desired operation and continue.
If the tape was loaded to the drive via a host application, export the tape via
the host application. Import the proper type of tape for the desired operation
and continue.
T040
T040 - Drive Tape Alert 15 MIC Chip Failure
MIC (memory in cassette) of the media loaded is not working properly.

Involved

and Fault Code
Combinations

T040 - Drive Tape Alert 15 MIC Chip Failure

from service.
T041
T041 - Drive Tape Alert 16 - Forced Eject
Description System determines that the drive has issued a Tape Alert 16 indicating that an
unload of a drive was triggered while the drive was actively reading or writing.
The source of the unload can be either an operator initiated manual push
button on the drive itself or a GUI initiated command.

Involved

and Fault Code
Combinations

from service.
T045
T045 - Drive Tape Alert 20 Clean Now
the drive requires cleaning. This should be coincident with a Bang C on the
drive seven segment display.

Tape Cartridge

T045 - Drive Tape Alert 20 Clean Now

Involved

and Fault Code
Combinations
Resolution DR018 - Manually Clean Drive

1 Enable the library cleaning function, import cleaning tapes and clean the
drive.
OR
1 Use host application cleaning tools to clean the drive.
T046
T046 - Drive Tape Alert 21 Clean Periodic
the drive requires cleaning. This should be coincident with a Bang C on the
drive seven segment display.

Tape Cartridge

Involved

and Fault Code
Combinations
Resolution DR018 - Manually Clean Drive

1 Enable the library cleaning function, import cleaning tapes and clean the
drive.
OR
1 Use host application cleaning tools to clean the drive.
T047
T047 - Expired Cleaning Media
Description System determines that a cleaning media is expired.
Detection Scenarios Tape drive issues a Tape Alert 22

Code that manages library based cleaning determines that a cartridge is
consumed based on actively managing the use count.
Root Causes Cleaning tape is used up.

T047 - Expired Cleaning Media

Involved
Triggering Element m_ExpiredCleaningMedia

and Fault Code
Combinations

from service.
T048
T048 - Drive Tape Alert 23 Invalid Cleaning Tape
the drive was expecting a cleaning tape but the loaded cartridge is not a
cleaning tape.
Root Causes User or library attempts to mount a cleaning tape but the tape is not actually
a cleaning tape.
User mistakenly loads a data tape as a cleaning tape
Inventory or application issue results in data tape being loaded when drive
expects cleaning tape

Involved

and Fault Code
Combinations

from service.

T049
T049 - Drive Tape Alert 30 Hardware A
Description System determines that the drive has issued a Tape Alert 30 indicating a
hardware error that requires a drive power cycle before the drive might
recover to a usable state.

Tape Cartridge

Involved

and Fault Code
Combinations
T050
T050 - Drive Tape Alert 31 Hardware B
Description System determines that the drive has issued a Tape Alert 31 indicating a
hardware error that requires a drive power cycle before the drive might
recover to a usable state.

Tape Cartridge

Involved

and Fault Code
Combinations
T051
T051 - Drive Tape Alert 32 Interface
Description System determines that the drive has issued a Tape Alert 32 indicating a tape
drive has detected a problem with the application client interface.

T051 - Drive Tape Alert 32 Interface

Involved

and Fault Code
Combinations
Resolution DR012 - Host Cabling Diagnostic

1 Check the external drive cabling and connections for completeness or
possible damage.
T052
T052 - Drive Tape Alert 33 Eject Media Error Recovery
the drive requires a tape to be ejected in order to resolve a problem.

Involved

and Fault Code
Combinations
T060
T060 - Door Open
Description At boot time or run time the library detects that any door is open when the
library is correctly terminated and is in 9 of 15 valid frame configurations.
Detection Scenarios Code detects 9 specific frame configurations (out of 15 total) and the door is
open. (note: The door open bit is only valid in a properly terminated library
stack. An unterminated library stack will appear to be equivalent to a 3 EM
stack. Therefore the door open bit cannot be Detection of 3 EMs cannot be
distinguished as a real configuration or a mis be caused by aresults in an
indeterminate case where a door open cannot be distinguished from a
missing terminator)

T060 - Door Open
Root Causes Door is open A stack of frames is not terminated properly at run time or boot
time. This includes missing or removed cables or terminators and various
electrical hardware failures.
Any door is actually open and the system is in one of the 6 possible
configurations with 3 EMs.
A number of electrical hardware failures in the door switch circuit (this
includes intermittent issues)
Mechanical issues where door switch is not being made even though door
is closed (this includes intermittent issues)

LCB
Module-to-module cable
Module terminator

Involved Environmental Management Subsystem

and Fault Code
Combinations
Resolution DR019 Door Open Diagnostic
T062
T062 - Frame Configuration Problem
Description At boot time or run time the library physical frame configuration is not valid.
Detection Scenarios Code determines that there is greater than 1 CM module based on
geographic address bits
Code detects 5 frames or greater above the CM per the geographic address
bits
Code detects 5 frames or greater below the CM per the geographic address
bits
Code detects that one or more geographic address bit patterns do not match
a valid configuration
The code detects/communicates with a device (IE stations, power supplies,
drives, blades, fan blades) that should not exist per the detected frame count
and frame configuration.
Code determined frame configuration based on frame count and geographic
address bit pattern does not match hard stops found by y motion tests.
Code has compared the current detected configuration to a persisted
configuration and it does not match.

T062 - Frame Configuration Problem
Root Causes Greater than 1 CM module exists in a stack of frames wired together
5 frames or greater are actually above the CM
5 frames or greater are actually below the CM
Hardware failure results in one or more invalid geo bit patterns.
Hardware failure results in one or more valid but incorrect geo bit patterns
when compared to frame count (more frames detected than actual or less
frames detected than actual)

LCB
Module-to-module cable
Module terminator
Involved
Triggering Element ChassisConfiguration_FifthModuleAbove

and Fault Code ChassisConfiguration_FifthModuleBelow
Combinations ChassisConfiguration_FrameIDStateChange
ChassisConfiguration_InvalidLowerFrameBits
ChassisConfiguration_InvalidUpperFrameBits
ChassisConfiguration_MissingLowerBoxToBoxTerminatorOrCable
ChassisConfiguration_MissingUpperBoxToBoxTerminatorOrCable
ChassisConfiguration_MultipleCMDetected
Resolution DR010 - EM Connectivity Diagnostic

1 Verify that the terminators and all module to module cables plugged in
properly. If they are not, power down the library, plug the cables in and
power the library back on. When the library powers up, it should detect the
presence of the cables and terminators and properly configure itself.
T063
T063 - Cannot Read or Mismatch WWN Label
Description The library logic learns the library WWN of the system by reading an internal
WWN bar code label. This is done at first boot up from a cleared to ship
condition in order to establish the WWN. It is also done on subsequent boot
ups to TBD. The library will report a problem when it cannot read a the WWN.
A different motion related problem will be reported if motion is preventing the
proper reading of the WWN.
Detection Scenarios At first boot up from clear to ship, the library must establish the WWN for the
first time. There may be no WWN in system memory at this point.
Any power up. System memory already has a WWN established for the
LCB.
An LCB is improperly swapped into a different physical chassis and the
system reads the physical chassis WWN label.

T063 - Cannot Read or Mismatch WWN Label
Root Causes LCBs swapped between libraries

Label is damaged
Bar code scanner not working properly
Entire communication path to bar code scanner is not working properly.

Chassis
Robot assembly
Y-carriage assembly
LCB
Components/Agents Physical Medium Changer

Involved
Triggering Element m_InvalidWWN

and Fault Code
Combinations
Resolution DR007 - Bar Code Scanner Diagnostic
T064
T064 - LCB Hardware Failure
Description The library encounters an error which appears to be isolated to hardware on

the LCB itself.
Detection Scenarios Code detects a board level voltage problem.
Root Causes Board level voltage problems
Possible CRUs/FRUs LCB
Involved
Triggering Element LCB 48 V Fuse / is blown

and Fault Code
Combinations
Resolution TBD
T065
T065 - LCB Robot Power Fuse (F3) Blown (42volt bus)
Description The library detects that the 42V, F3 picker power fuse located on the LCB has
blown.
Detection Scenarios Monitoring of voltage divider indicates partial or complete voltage drop
(monitoring frequency?)
Root Causes Board level hardware failures

Permanent or temporary short in cables, connectors, picker
Various hardware failures in picker that cause too much current to be drawn

T065 - LCB Robot Power Fuse (F3) Blown (42volt bus)
Possible CRUs/FRUs LCB

LCB Picker Fuse
Involved
Triggering Element LCB 48 V Fuse / is blown

and Fault Code
Combinations
Resolution TBD
T066
T066 - Drive Power Fuse (F1) Blown
Description The library detects that an F1 drive fuse located on a DSIB board has failed.
Each module has a DSIB card to provide an electrical connection point for the
drive sleds. Each DSIB has a replaceable fuse for the overall drive power
bus. This protects the core library hardware components from some type of
short or over current problem in one or more drives.
Detection Scenarios Monitoring of voltage divider indicates partial or complete voltage drop
(monitoring frequency?)

Permanent or temporary short circuit conditions in drives, drive sleds,
docking connectors, etc.
Possible CRUs/FRUs DSIB Fuse
Involved

and Fault Code
Combinations
Resolution TBD
T067
T067 - Display Assembly Hardware Failure
Description The library encounters an error which appears to be isolated to display

assembly hardware. This includes the DIEB board.
Detection Scenarios No i2C communication with board

No GPIO with board
No CAN with board
DIEB fuse is blown

Display not plugged in
Cable failure or not plugged in

T067 - Display Assembly Hardware Failure

Display assembly
Involved

and Fault Code
Combinations
Resolution TBD
T068
T068 - Destination Element For A Move Media Is Full
Description The robot has attempted to put to a drive, IE or storage element and has
determined that the element is full. This is distinctly NOT a SCSI illegal
request situation. At the beginning of the move media, the library inventory
has indicated that the destination element was in an empty state to allow it to
be a valid destination. During recovery operations, the library has concluded
that the cell is obstructed by a piece of media. Any failure that is not thought
to be a piece of media in the destination should not be mapped to this ticket.
Detection Scenarios The destination element for a move media is full with a LABELED cartridge.
Library inventory does not know that the cell is full.
Root Causes Inventory has not occurred since cartridge was placed in element by some
manual operator intervention.
Involved
Triggering Element m_DestinationFull

and Fault Code
Combinations
Resolution DR020 Re-inventory the library

To trigger an inventory of the library, open and close one of the bulk load
doors. The library will automatically notify host applications that the
inventory status of the library has changed and host applications should
synchronize to the new library inventory.

T069
T069 - Source Element For A Move Media Is Empty
Description The robot has attempted to get from a drive, IE or storage element and has
determined that the element is empty. This is distinctly NOT a SCSI illegal
request situation. At the beginning of the move media, the library inventory
has indicated that the source element was not in an empty state and it was a
valid source for a move media command. During recovery operations, the
library has concluded that the cell is genuinely empty. Empty is defined as
NOT containing a tape with a readable barcode. The treatment of unlabeled
media is TBD.
Detection Scenarios The library fails to successfully get a cartridge during a move media. The
tape present sensor in the cartridge indicates no tape at the conclusion of a
get and a subsequent inventory scan of the cell indicates that no tape is
present.
Root Causes Inventory has been manually changed since last robotic inventory.
Cartridge was removed from or moved within the system.
Involved
Triggering Element m_SourceEmpty

and Fault Code
Combinations
Resolution DR020 Re-inventory the library

To trigger an inventory of the library, open and close one of the bulk load
doors. The library will automatically notify host applications that the
inventory status of the library has changed and host applications should
synchronize to the new library inventory.
T070
T070 - Library Partition Control Path Failed
Description The library media changer control path through a drive has failed. The host
that owns and runs the partition can no longer be expected to be able to
control the library. The control path must be fixed or a user could choose to
switch the control path to a different drive within the same partition.
Detection Scenarios The loss of communications between the library and the UDS
The loss of communications between the UDS controller board and the drive
brick.
Root Causes Various hardware problems inside the sled.

Drive brick firmware bug
Drive sled firmware bug
Library communication firmware bug
DSIB hardware problem
Loss of power to sled (DSIB 48 V fuse)

T070 - Library Partition Control Path Failed
Involved

and Fault Code
Combinations
Resolution TBD
T071
T071 - Power Supply Not Present
Description The library can no longer detect the presence of a power supply that was
previously physically installed and logically added to the system.
Detection Scenarios Regular polling between LCB and power supply checks for presence of the
power supply. Polling rate is TBD.
Root Causes Power supply has been physically removed after being added to a powered
on system.
Hardware failure inside supply
Hardware failure in library side connector or other electronics.
Possible CRUs/FRUs Power supply
Involved
Triggering Element PowerSupply_NotPresent

and Fault Code
Combinations
Resolution DR022 Power Supply Not Present

If you have recently removed a power supply from the library, replace it and
Close this ticket.
If all power supplies appear to be present, contact service for possible power
supply hardware replacement.
T072
T072 - The System Has Reported an Unmanaged Fault
Description Library firmware has reported a problem that is not associated with a specific
ticket and corresponding diagnostic resolution. This problem cannot be
resolved without escalation to tech support and engineering.
Detection Scenarios
Root Causes
Possible CRUs/FRUs
Components/Agents
Involved

T072 - The System Has Reported an Unmanaged Fault
Triggering Element
and Fault Code
Combinations
Resolution DR021 Contact Adic Service
Closing RAS Tickets
Using the Service Menu

The Service menu gives service personnel access to troubleshooting tools that are not available to other
users.
Using the Service menu, you can run diagnostics on:
Connectivity
Control
Cooling
Drives
Media
Power
Robotics
You can access RAS tickets from both the Service menu and the Tools menu.
Interpreting LEDs
LEDs provide a visual indication about the status of certain library components. LEDs can sometimes
communicate that a problem exists when RAS tickets cannot. For example, an LED can indicate a firmware
problem that prohibits the library from generating RAS tickets.
The following components of the Scalar i500 have LEDs:
Blades
Tape drives
Power supplies
Some of these components may also include a fibre port link LED.
LCB LEDs
Library Control Blade (LCB) LEDs indicate status by the rate at which they blink. The color of the LED
identifies the area of the component being reported.
Use the following table to interpret the current status of blade LEDs:

Table 1 Blade LEDs
LED Color Represents Blade Status
Green Processor Solid on Processor not operating

status
Solid on for 3 seconds, then blinks twice Blade firmware is
downloading
1 blink per second Normal: Processor operating
10 blinks per second Identify mode (per user request, to distinguish
it from other blades)
Solid off Processor not operating
Amber Health status 1 blink per second Main processor not operating
Solid off Normal: Blade operational
Blue Power Solid on Swap mode: Blade is powered down and can be removed
control status
1 blink per 10 seconds Normal: Blade on
Solid off Blade not receiving power
Amber LED on Blades

Under normal operating conditions, the amber LED on blades is not lit. If you see that the amber LED on a
blade is either blinking continuously or solidly lit for at least 10 minutes, service the blade as soon as
possible. The library may or may not generate a RAS ticket, depending on the source of the problem.
Never remove a blade when its amber LED is solidly lit, unless it has
CAUTION been solid lit for at least 10 minutes.
The following table indicates the actions you can take, based on the condition of the LED.
Table 2 Amber LED on Blades
State of Amber LED Suggested Service Action
Solid on for 10+ Replace the blade

minutes
1 blink per second Check the firmware for the blade and make sure that you have the most current
firmware available.
Do not replace the blade. It is unlikely that the blade hardware is the source of
the problem.
Servicing a Blade Based on LED Status
When servicing a blade based on the status of an LED

1 Observe the blinking patterns of the LEDs for at least 30 seconds, and log your observations in both the
RAS ticket and the equipment failure report that you must return with the defective part. Accurate
reporting of all LED states for the entire green, amber, and blue set of LEDs is critical for diagnosing the
cause of the problem.
2 Capture a snapshot of the library, and send it to technical support for analysis.

Tape Drive LEDs
RAS tickets typically report all problems related to tape drives, including error codes and tape alerts. By
observing the blinking pattern of LEDs on tape drives, however, you can discern which operation the tape
drive is currently performing.
The following diagram shows where the tape drives LEDs and the fibre port link LED are located.
Figure 1 Location of Tape Drive LEDs
Use the following table to interpret tape drive activity:
Table 3 Tape Drive Activity
LED Color Represents Drive Status
Green Processor activity Solid on Drives main processor is not operating

Solid on for 3 seconds, then blinks twice Drive firmware is
downloading
1 blink per second Normal: Drive operational
Blinks 3 times in 3 seconds, then pauses (solid off), and then
repeats Drive is activating (varying online)
10 blinks per second Identify mode
Solid off Drives main processor is not operating
Amber Health of the drive Solid on Drive has failed

Solid off Normal: drive operational
Blue Power control Solid on Drive is powered down and ready to be replaced or
varied online
1 blink per 10 seconds Normal: Drive operational
Solid off Drive is not receiving power
Fibre Port Link LED

The fibre port link LED shows the current state of the fibre channel link and indicates whether or not the link
is ready to transmit commands. (Do RAS tickets report problems with this?)

Fibre Port Link LED on Tape Drives
The fibre port link LED on a tape drive is located on the rear of the drive, beside the fibre port.
Use the following table to interpret fibre channel link activity:
Table 4 Fibre Port Link LED on Tape Drive
LED Color Represents Fibre Port Link Status
Green LIP and activity Solid on Loop initialization protocol (LIP) has
occurred.
Blinks at regular intervals Host command/data activity
is occurring.
Amber Online and light detected Solid on The library has enabled the drive data bus,
and it can detect light through a fiber optic cable.
No color No activity or no light Solid off Either the drive is off or the drive cannot
detected detect light through a fiber optic cable (which is
equivalent to a missing fibre cable). If the drive is varied
off, the blue status LED will be solidly lit. Blue?
Power Supply LEDs

RAS tickets typically report all problems related to power supplies. You can also observe the blinking pattern
of LEDs on power supplies to see if the they are functioning appropriately.
Power supply LEDs indicate status by the rate at which they blink. The color of the LED identifies the area
of the component being reported.
Table 5 Power Supply LEDs
LED Color Represents Power Supply Status
Green AC OK Solid on The power supplys AC input is above the minimum

(top) requirements to operate.
Solid off The power supplys AC input is below the minimum
requirements to operate.
Green DC OK Solid on The power supplys output voltage is within regulation.

(middle)
Solid off The power supplys output voltage is not within regulation.
Blue Fault Solid on Indicates that one of the following faults has been detected:
(bottom)
Power supply is outside of specifications
Current limit has been exceeded
Temperature limit has been exceeded
Fan failed while AC input is present and above the minimum
operating voltage
AC input is below the minimum operating voltage
PDU is on, but the Power button on the librarys indicator panel
is off
Solid off Normal: No faults detected

When servicing a power supply
In the RAS ticket associated with the defective power supply, record both the number of the module
and the number of the power supply connected to that module.
Each module can have up to two power supplies. The power supply on the left is considered to be
#1, while the power supply on the right is #2.
Modules are numbered according to their position in relation to the control module. The control
module is assigned the number 0. All modules stacked beneath the control module are assigned a
negative number, while modules stacked above the control module are assigned a positive
number. For example, module -2 is the second module beneath the control module, while module
+2 is the second module above the control module.

Adding, Removing, and Replacing
When servicing the Scalar i500, test the library both before and after you service it. Test the library before
you service it to assess the overall health of the library. Test the library after you service it to ensure that the
library is fully functional and that it works as expected.
Become familiar with the contents of this manual and the Scalar i500 Users Guide, and follow the guidelines
provided in the Service Roadmap as necessary.
Before You Start

Before adding, removing, or replacing any library parts, become familiar with the following information.
Important Topics in the Scalar i500 Users Guide

The Scalar i500 Users Guide provides additional important information for service personnel, including
detailed instructions for removing and replacing customer replaceable units (CRUs), which are library
components that customers can service themselves. Instructions for removing and replacing CRUs are not
repeated in this guide.
Understanding the following topics will help to ensure that you service the library efficiently and without
adversely impacting the customers library system configuration.
Table 1 Important topics in the Scalar i500 Users Guide
Chapter Topic name Description
Setting up the Library Hardware Installing the Library How to cable the library
Updating Firmware (all) How to update firmware for tape drives
Running Your Library Changing the Tape How to vary tape drives online/offline
Drive Mode
Troubleshooting (all) How to troubleshoot the library
Specifications (all) Provides detailed specifications on key

library components

Required Library State
Adding, removing, or replacing library components usually requires you to power off the entire library. There
are a few components, however, that you can service without powering off the library. Instead, you may
need only to take a certain partition offline, or you may not need to impact the status of the library at all.
Use the following table to determine the state that the library must be in before you service each part.
Table 2 Servicing library components: Library state required

Part Required Library Status
Cable spool Power off
Control module Power off
Expansion module Power off
Front bezels On/Normal
I/E Station lock assembly Take affected partition offline
I/E Station slide assembly Take affected partition offline
LCB Power off
Operator panel Power off
Picker assembly Power off
Power supply (redundant) On/Normal
Tape drive Power off
Tape column Power off
Y motor Power off
Required Tools
Adding, removing, and replacing CRUs and FRUs for the Scalar i500 library may require the following tools:
T10 TORX screwdriver with a static safe handle

Philips screwdriver
General Service Guidelines

Servicing a library typically includes the following steps:
1 Use the remote Web client when servicing the library. To do this, connect your laptop to the service port
located on the back of the library control blade.
You must use the remote Web client to save and/or restore customer library configurations. This
functionality is not available from the librarys Operator Panel.
2 Log in to the library using your service name and password. Logging in gives you full control over the
library, and unlocks the I/E Station door.
3 Take a snapshot of the current status of the library.
4 Save the library configuration in case you need to restore it later. For details, see x-ref.

5 Assess the status of the library using the following tools. Thoroughly examine all available reports and
indicators, because the problem may be larger than it initially seems.
RAS tickets
LEDs
System diagnostics (which are available via the Service menu on the librarys remoteWeb client)
6 Create a list of parts that you need to add, remove, or replace, and determine the order in which you
plan to service them.
7 Order any necessary parts. Table 3 on page 44 contains a complete listing of all CRUs and FRUs.
8 Review the cabling connections for each module. If you need to disconnect the cables to remove or
replace a FRU, consider labeling the cables so you can reconnect them correctly.
9 When you are ready to service the library, determine whether you will need to take the entire library
offline or whether you can take only certain partitions offline. For details, see page 44.
10 Contact the library administrator to schedule a time to take the library or partition offline, if necessary.
Before taking the library offline, ask the administrator to complete or cancel any jobs that are in the
queue.
11 Power off the library or take just the affected partitions offline.
12 Add, remove, and replace each part, as necessary.
Consider testing the library after servicing each part (for details, refer to the next step). Doing this can
greatly reduce the time it may take to troubleshoot the library if a problem occurs.
13 After servicing the library (and preferably after servicing each part), power on the library and test it
thoroughly. Complete the following tests to ensure that the entire library functions as expected.
system diagnostics?
LEDs
teach/calibrate?
etc
14 When you finish adding, removing, and replacing all necessary parts, take the library online.
15 Close all open RAS tickets.
16 Verify that your host applications can communicate with the library.
17 After verifying that the library is fixed and running smoothly, take another snapshot of the status of the
library and e-mail it to technical support. also provide one to the customer?
18 other post-service tasks?
CRU and FRU Listings

All electrical and non-static mechanical components of the Scalar i500 are either a customer replaceable
part (CRU) or a field replaceable part (FRU). A CRU is a component that customers can remove or replace
themselves, whereas a FRU is a component that only service personnel should remove or replace.
When servicing a FRU, you may also need to service a CRU. Therefore, all CRUs and FRUs for the Scalar
i500 are itemized in the following table.
The following table lists all CRUs and FRUs, the CRU/FRU IDs (which corresponds to the parts most
current order number on the Customer Service website), and the page on which the part is discussed.

Table 3 CRUs and FRUs
CRU/FRU ID
Part Name Reference Information
Need IDs
Cable Spool FRU page 42
Control Module CRU page 48
Expansion Module CRU page 51
Front Bezels FRU page 57
I/E Station Lock Assembly FRU page 63
I/E Station Slide Assembly FRU page 59
Library Control Blade (LCB) CRU page 60
Operator Panel FRU page 62
Picker Assembly FRU page 63
Power Supply CRU page 65
Rackmount Kit CRU page 66
Tape Column CRU page 75
Tape Drive CRU page 76
Y Motor FRU page 78
Cable Spool
The cable spool enables the picker to move up and down the length of the library, from one module to
another. The cable spool is housed in the control module.
Replacing the Cable Spool

These instructions explain how to remove the cable spool and replace it with a new one. You may need to
replace the cable spool if you are experiencing problems your current one.
It is much easier to remove and replace the cable spool if you remove the
Note
control module from the library configuration.
Required tools: Philips screwdriver
1 Power off the library.

When the library is powered off, the picker assembly slowly falls to rest at the bottom-most module of
the library. You can service the picker assembly from this bottom-most module.
2 Unstack the control module from the library.

a. Before removing the control module, you must first remove all expansion modules (if any)
above the control module. For details, see Removing an Expansion Module on page 52.
If your library is rackmounted, you will need to perform additional steps to

Note
remove the module from the rack. For details, see Installing the Rackmount Kit
on page 66.
b. Remove the cable spool clip from the Y carriage assembly. (If the Y carriage assembly is in the
control module, it may be easier to perform Step 3 first.) Unscrew the thumbscrew and pull the
cable spool clip off of the assembly.
Be sure to remove the cable spool clip before removing the control
CAUTION module from your library. Otherwise, the cable spool could become
damaged.
c. Remove the control module. For details, see Replacing the Control Module on page 49.
3 If the control modules top chassis plate is still in place, remove it.

Using the screwdriver, remove the screws from the top plate and set the plate and screws aside.
4 If the picker assembly is positioned in the control module (which means that the control module is the
bottom-most module of your library), remove it. For details, see Picker Assembly on page 63.
5 If you removed the picker assembly, also remove the Y carriage assembly.
To remove the Y carriage assembly, simply lift it up and out of the top of the module.

6 Remove the three tape columns located on the left side of the control module.
You must remove the tape column located at the front left of the module before removing the other two
tape columns. For details, see Tape Column on page 75.
Consider labeling the tape columns so you can be sure that you replace
Note
them to their original locations. Otherwise, the librarys self-test will fail.
7 Using the screwdriver, loosen the screw that secures the cable spool to the chassis.
8 Remove the cable spool.

a. Disengage the cable spool from the side of the module.
b. Disconnect the cable spool cable that is attached to the rear of the module, behind the area
where the picker assembly is usually positioned.
c. Remove the cable spool from the module.
9 Install the new cable spool.

a. Make sure that all cables are out of the way, and insert the cable spools studs into the side of
the module.
b. Tighten the screw (which you loosened earlier) to secure the cable spool into place.
c. Reconnect the cable spool cable.
10 Replace the tape columns to their proper locations. For details, see Replacing a Tape Column on page
75.
When replacing the columns, replace the rear column first, then the middle column, and finally the front
column.
11 If you removed the Y carriage assembly, replace it. Use both hands to make sure that it is level, and
slide it down the guide rails into the module. The Y carriage assembly should slide in easily.
After replacing the Y carriage assembly, reattach the cable spool clip.
12 If you removed the picker assembly, replace it. For details, see Picker Assembly on page 63.
13 Replace the top plate to the chassis, if you had removed it earlier.
14 Replace the control module to the desired location in the library.
15 If you havent already done so, reattach the cable spool clip to the Y carriage assembly.
16 Restack the remaining modules of the library as necessary.

Note
add the modules to the rack. For details, see Installing the Rackmount Kit
on page 66.
17 Power on the library.
Control Module
The control module houses the central intelligence and robotic capabilities of the library, including the library
control blade (LCB), the picker assembly and cable spool, and the operator panel.

Replacing the Control Module
These instructions explain how to remove a control module and replace it with a new one. You may need
to replace your control module if the module or its chassis is severely damaged. Typically, however, only
certain parts within the control module need to be replaced.
Following these instructions is necessary only if your library consists of a control module and at least one
expansion module.
WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER

WARNING SUPPLIES, A 5U MODULE WEIGHS APPROXIMATELY 50 LBS. A 9U
EXPANSION MODULE, WITHOUT TAPE DRIVES, TAPE CARTRIDGES,
OR POWER SUPPLIES, EXCEEDS 60 LBS. IF NECESSARY, ASK
ANOTHER PERSON TO ASSIST YOU SO THAT THE MODULES CAN
BE SAFELY LIFTED INTO POSITION.
Required tools: None

2 Disconnect all power cords and network data cables from each module located above the control
module, and from the control module itself.
You may want to label all cables before you remove them so you can later
Note
reconnect them to their proper locations.
3 Remove all power supplies from each module that you intend to remove. For details, see Removing a
Redundant Power Supply on page 65.
4 Remove all tape drives from each module that you intend to remove. For details, see Removing a Tape
Drive on page 77.
5 Remove the tape cartridges from each module that you intend to remove.
It is not necessary to label the exact location of each tape cartridge in the
Note
library. When you later reinstall the tape cartridges to the library, you can
install them in any order. When you power on the library, it will recreate its
map of the physical location of each tape cartridge, and your library
partitions will follow this new map.
Your business environment may, however, require that you reinstall tape
cartridges to their appropriate module.
6 Remove the LCB from the control module and set it aside. The LCB stores information about your
librarys contents and configuration, so you will probably want to install this LCB (or possibly just the
flashcard) to your new control module. For details about removing the LCB, see Replacing the LCB on
page 60.
7 Remove the old control module from your library.
Before removing the control module, you must first remove all expansion modules (if any) above the
control module.

Note
on page 66.

To remove the modules from your library:
a. Starting with the top-most module of your library, open the I/E Stationand access doors of the
module and locate the two thumbscrews located at the base of the module.
b. Loosen the thumbscrews at the base of the module.

c. From the back of the library, loosen the two thumbscrews located at the base of the back of the
module.
d. From the front of the library, slide the entire module toward you and lift it off of the module below
it.
8 Add the new control module to your library.
a. Remove the tape drives from the library. For details, see Removing a Tape Drive on page 77.
b. Remove the power supplies. For details, see Removing a Redundant Power Supply on page
65.
c. Remove the control modules chassis plates from the top and/or bottom of the module, as
necessary.
If your library consists of only the control module, do not remove the plates.
If you plan to stack the control module at the top of the library, and if an expansion module
is located below it, remove the control modules bottom chassis plate.
If you plan to stack the control module in the middle of the library, remove both the top and
bottom chassis plates.
If you plan to stack the control module at the bottom of the library, and if an expansion
module is located above it, remove the control modules top chassis plate.

d. If your library configuration includes one or more expansion modules below the control module,
install them to your library now.
e. Lift the new control module and, from the front of the library, place it in the desired location.
If you are stacking the control module on top of an expansion module, place the rear of the
control module on the front edge of the expansion module, align them, and slide the control
module into place.
f. If you placed the control module on top of an expansion module, tighten the two thumbscrews
at the base of the front of the module and the two thumbscrews located at the base of the back
of the module.
g. Stack all expansion modules (if any) to their original positions above the control module, using
the same method described above. Then tighten all thumbscrews located at the base of the
front and back of the modules.
9 Add the tape cartridges to the module.
10 Add the tape drives to the module. For details, see Adding a Tape Drive on page 76.
11 Add the power supplies. For details, see Adding a Redundant Power Supply on page 65.
12 Add the LCB to the module. For details, see Replacing the LCB on page 60.
13 Connect all power cords and network data cables. For cabling instructions, see the Scalar i500 Users
Guide.
15 If your host application inventories the location of each tape cartridge in the library, open the host
application and reinventory it in order to sync its logical inventory with the physical inventory of the
library.
Expansion Module
You can add expansion modules to your library in order to increase the number of data cartridges available
within your library system.
Expansion modules are available in two sizes: 5U and 9U. A library can use up to seven 5U expansion
modules or four 9U expansion modules, and can grow to a maximum height of 41U.
All libraries taller than 14U must be rackmounted.
Adding an Expansion Module

These instructions explain how to add an expansion module to your library. You may want to add an
expansion module to expand the size of your library.


2 Add the new expansion module to your library.

Note
on page 66.
To add the new expansion module:

a. Remove all tape drives from the module that you are adding. For details, see Removing a Tape
Drive on page 77.
65.
c. Lift the new expansion module and, from the front of the library, place it in the desired location.
Expansion modules can be added either above or below the control module.
If you are installing the expansion module above another module, place the rear of the
expansion module on top of the other module, align it so it is parallel with the module below it,
and slide it into place. Then tighten all thumbscrews located at the base of the front and back
of the modules.
If you plan to install the expansion module below another module, you must unstack the library
and then restack it as desired. For details, see Removing an Expansion Module on page 52.
d. Replace the other expansion modules to their original positions, using the same method above.
Then tighten all thumbscrews located at the base of the front and back of the modules.
3 Add the tape drives to the module. For details, see Adding a Tape Drive on page 76.
4 Add the power supplies. For details, see Adding a Redundant Power Supply on page 65.
5 Add tape cartridges to the library, if desired.
6 Connect all power cords and network data cables. For cabling instructions, see the Scalar i500 Users
Guide.
Removing an Expansion Module

These instructions explain how to remove an expansion module from your library. You may want to remove
an expansion module to reduce the size of your library.


Note
Drive on page 77. This includes all expansion modules located above the target expansion module and
the target expansion module itself.
Note
6 Remove the expansion module from your library.

Before removing the module, you must first remove all other modules (if any) above it.

Note
on page 66.

b. Loosen the thumbscrews.

c. Loosen the two thumbscrews located at the base of the back of the module.
it.
e. Repeat these procedures for each module that you need to remove.
7 Replace the tape drives to the module. For details, see Adding a Tape Drive on page 76.
8 Replace the power supplies. For details, see Adding a Redundant Power Supply on page 65.
9 Replace tape cartridges to the library, if desired.
10 Reconnect all power cords and network data cables. For cabling instructions, see the Scalar i500 Users
Guide.
library.
Replacing an Expansion Module

These instructions explain how to replace an expansion module from your library with a new one. You may
want to replace an expansion module if you are experiencing problems with your current one.


Note
Drive on page 77. This includes all expansion modules located above the target expansion module and
the target expansion module itself.
Note
6 Remove the expansion module from your library.

Before removing the module, you must first remove all other modules (if any) above it.

Note
on page 66.

b. Loosen the thumbscrews at the base of the module.

c. Loosen the two thumbscrews located at the base of the back of the module.
it.
e. Repeat these procedures for each module that you need to remove.
7 Add the new expansion module to your library.
a. Remove the tape drives from the module that you are adding. For details, see Removing a Tape
Drive on page 77.
65.
c. Lift the new expansion module and, from the front of the library, place it in the desired location.
Expansion modules can be added either above or below the control module.
If you are installing the expansion module above another module, place the rear of the
expansion module on top of the other module, align it so it is parallel with the module below it,
and slide it into place. Then tighten all thumbscrews located at the base of the front and back
of the modules.
If you plan to install the expansion module below another module, you must unstack the library
and then restack it as desired. For details, see Removing an Expansion Module on page 52.
d. Replace the other modules to their original positions, using the same method above. Then
tighten all thumbscrews located at the base of the front and back of the modules.
8 Replace the tape drives to the module. For details, see Adding a Tape Drive on page 76.
9 Replace the power supplies. For details, see Adding a Redundant Power Supply on page 65.

10 Replace tape cartridges to the library, if desired.
11 Reconnect all power cords and network data cables. For cabling instructions, see the Scalar i500 Users
Guide.
library.
Front Bezels
The front bezels are the design panels on the front of both the control module and the expansion modules.
The front bezels help to identify the Scalar i500 from other libraries.
Replacing the Front Bezels

These instructions explain how to replace the front bezels of your library. You may want to replace the front
bezels if they happen to get damaged.
Bezels can be replaced on both the I/E Station door and the access door.
Required tools: T10 TORX screwdriver
To replace the front bezels of the I/E Station

1 Open the I/E Station door. No need to remove the I/E slide assembly entirely, right? (though it may be
easier if you do)
2 Remove the tape cartridges from the I/E Station to access the screw located on the backside of the I/E
Station door.
3 Using the screwdriver, remove the screw located on the backside of the I/E Station door. Set the screw
aside.
4 Hold the I/E Station slide assembly in place with one hand and, using your other hand, pull the I/E
Station door directly up to disengage the bolts, and then pull the door toward you.
5 Set aside the old front bezels.
6 Secure the new front bezels to the I/E Station.
Align the holes with the bolts. Hold the I/E Station slide assembly in place with one hand and, using your
other hand, hang the door on the bolts and push the I/E Station door directly down to secure the door
on the bolts.
7 Using the screwdriver, tighten the screw (which you removed earlier) to the backside of the I/E Station
door.
8 Replace the tape cartridges that you removed earlier.
9 Close the I/E Station door.
To replace the front bezels of the access door

1 Open the I/E Station door. Opening the I/E Station door provides access to the access door.
2 Open the access door.
3 Remove the operator panel. For details, see Operator Panel (LCD) on page 62.

4 Using the screwdriver, remove the screws located on the backside of the access door. (add graphic with
arrows) Set the screws aside.
5 Set aside the old front bezels.

6 Secure the new front bezels to the access door.
Align the screwholes. Using the screwdriver, tighten all screws to the backside of the access door.
7 Close the access door.
I/E Station Lock Assembly

Each modules I/E Station must be locked in order for the library to function properly. When the library is
busy performing a task, such as retrieving a data cartridge, the library locks all I/E Station doors. The doors
cannot be opened until the library is no longer busy. If the library detects that an I/E Station door is either
open or unlocked, the library cannot operate normally.
The I/E Station lock assembly contains the lock sensor and lock solenoid.
Replacing the I/E Station Lock Assembly

These instructions explain how to replace an I/E Station lock assembly with a new one. You may need to
replace an I/E Station lock assembly if you are experiencing problems with your current one.
Required tools: Flathead or Philips screwdriver
1 Take all affected partitions offline. For details about taking partitions offline, see Taking the Library
Online/Offline on page 83.
2 Open the I/E Station and access doors of the control module.
3 Remove the I/E Station slide assembly. For details, see Replacing the I/E Station Slide Assembly on
page 59.

4 Remove the mounting screw that attaches the lock assembly to the I/E Station, and set it aside. The
mounting screw is located at the front of the module near the station door.
5 Disconnect the I/E Station cable from the lock assembly.
6 Remove the lock assembly and replace it with the new one.
7 Connect the I/E Station cable to the new lock assembly.
When installing the lock assembly, be careful not to damage any of

CAUTION the cables or connector pins.
8 Insert the back end of the lock assembly into the appropriate slot at the bottom of the control module,
and align its front screw hole with the screw hole at the front of the station door.
9 Secure the lock assembly into place, using the screw that you removed earlier.
10 Replace the I/E Station slide assembly. For details, see Replacing the I/E Station Slide Assembly on
page 59.
11 Close the access and I/E Station doors.
12 Take the affected partitions back online.
I/E Station Slide Assembly

The I/E Station slide assembly enables you to open and close the I/E Station door, and to slide the I/E
Station in and out of its module.
Replacing the I/E Station Slide Assembly

These instructions explain how to replace an I/E Station slide assembly with a new one. You may need to
replace an I/E Station lock assembly if you are experiencing problems with your current one.
Required tools: Philips screwdriver
1 Take the affected partitions offline. For details about taking partitions offline, see Taking the Library
Online/Offline on page 83.
2 Open the I/E Station and access doors of the control module.

3 Remove I/E Station door from the module.
Slide the I/E Station toward you as far as it will go. Then reach through the access door and, using your
fingers, lift the silver pin that is located above the slide assembly, and hold it up while you pull the I/E
Station slide assembly entirely out of the module.
4 Remove the tape column from the I/E Station slide assembly.
Grip the top of the tape column, where the barcode is located, and pull the column out of its container.
Set the tape column aside.
5 Using the screwdriver, remove the three screws from the inside of the magazine container.
Set aside the container and the three screws.
6 Set aside the slide assembly.
7 Secure the column container to the new slide assembly. Position the container and I/E Station door on
the slide assembly and align the screwholes. Then, using the screwdriver and the three screws that you
removed earlier, secure the container to the slide assembly.
8 Insert the tape column into the container, with the magazine barcode at the top. Push the magazine into
its container entirely.
9 Slide the slide assembly back into its module. The slide assembly should slide in easily.
11 Take the affected partitions back online.
Library Control Blade (LCB)

The library control blade manages the entire library, including the operator panel and picker assembly, and
is responsible for running system tests to ensure that the library is functioning properly.
Replacing the LCB

These instructions explain how to remove a library control blade (LCB) and replace it with a new one. You
may need to replace the LCB if your library is experiencing severe problems or fails to function.

2 Access the back of the library and locate the LCB.
3 Disconnect all cables from the LCB. You may want to label each cable that is connected to the LCB to
ensure that you can correctly connect them to the new LCB.
4 Remove the LCB.
To remove the LCB, release both of the LCBs latch hooks and, using the latchhooks as handles, pull
the entire blade toward you.
5 Insert the new LCB into the vacant LCB slot.
When inserting the LCB into the slot, be sure that the LCBs LEDs are located at the top of the blade,
and that the latchhooks are on the right side of the blade.
When sliding the LCB into the slot, there should be no resistance.

Do not force the LCB into the slot, or damage may occur.
CAUTION
6 After inserting the LCB, secure it into the control module by depressing both of the LCBs latchhooks
into the blade. The LCB will fit snugly into its slot.
7 Reconnect all cables to the LCB.
9 Check the status of the LCBs LEDs. All of its LEDs (blue, amber, and green) should be solidly lit.
LCB Compact Flash Card

The library control boards (LCBs) flash card stores information about your librarys contents and
configuration. You may need to replace it if your library fails to function properly, or if you are installing a
new control module and want to maintain the information stored on the compact flash card.
Replacing the LCB Compact Flash Card

These instructions explain how to replace the LCB flash card. Each library uses one LCB flash card.

2 Remove the LCB from the control module. For details, see Replacing the LCB on page 60.
3 Remove the LCB flash card from the LCB.

4 Insert the new LCB flash card into the LCB.
5 Replace the LCB into the control module. For details, see Replacing the LCB on page 60.
7 Check the status of the LCBs LEDs. All of its LEDs (blue, amber, and green) should be solidly lit.
Operator Panel (LCD)

The Operator Panel enables you to control the library using the LCD screen located on the face of the
control module. Each library contains one Operator Panel.
Replacing the Operator Panel

These instructions explain how to replace an Operator Panel with a new one. You may need to replace an
Operator Panel if you are experiencing problems with your current one.
Required tools: T10 TORX screwdriver

2 Open the I/E Station door.
Opening the I/E Station door enables you to open the access door, to which the Operator Panel is
attached.
3 Open the access door. The Operator Panel is located on the backside of this door.
4 Using your hands, remove the black cover plate on the backside of the access door by squeezing it
slightly on both sides and pulling it toward you. Then set it aside.
5 Remove the four cables that are attached to the Operator Panel.

6 Using the screwdriver, remove the screws from the backside of the operator panel.
When removing the final screw, be careful not to allow the operator panel
CAUTION to fall off of the door.
7 Remove the operator panel and replace it with the new one.
8 Using the screwdriver, tighten the screws to secure the new operator panel to the access door.
9 Reconnect the cables.
10 Replace the black cover that you removed earlier.
11 Close the access and I/E Station doors.
Picker Assembly
The picker is the robotic device whose fingers open and close to handle data cartridges inside the library.
The picker is housed in the control module, though it can traverse up and down the entire length of the
library.
When the library is powered off, the picker rests in the bottom-most module of the library, regardless of
where the control panel is located.
Replacing the Picker Assembly

These instructions explain how to replace the picker with a new one. You may need to replace picker if you
are experiencing problems with your current one.

2 Open the bottom-most modules I/E Station and access doors.
3 Reach inside the access door and rotate the picker so you can access the X-axis flex cable, which is
located to the left of the picker.
To obtain easy access to the X-axis flex cable, rotate the picker so its fingers point to the left rear corner
of the control module.
4 Disconnect the X-axis flex cable.

Using your hand, squeeze the tab of the flex cable, and then pull the cable out and up. The other end
of the flex cable remains attached.
5 Loosen the thumbscrews located at the front and back of the picker assembly. You may need to slide
the picker to access the thumbscrews.
6 Lift the picker assembly up and out of the control module. You will need to turn it on its side to remove
it from the access door.
7 Replace the picker assembly with the new one. When inserting the new picker assembly, first align the
rear indexing features, and then align the front indexing features and set the assembly into place. The
picker assembly must be level.

8 Tighten the thumbscrews located at the front and back of the picker assembly.
9 Reconnect the X-axis flex cable. Remember that the black tab of the X-axis flex cable should be
positioned above the bar of the picker assembly.
Align the semi-circular part of the flex cables tab with the post on the translator base of the picker
assembly. Squeeze the tab, and push the cable connector down into its socket. Then push the tab
toward the picker until it snaps into place.
10 Close the modules doors.
Power Supply
Library power is controlled at the individual power supplies and at the front panel of the library. The switch
on the rear of each power supply shuts down power at the input of the individual power supplies. The switch
on the front of the control module provides power to all CM and EM power supplies. You can also turn off
library power using the remote Web client, if necessary.
Adding a Redundant Power Supply

These instructions explain how to add a second (redundant) power supply to your control module. You may
want to add a redundant power supply to your library to help ensure that the library does not go down (and
become inaccessible) if its original power supply happens to fail for some reason. The library automatically
uses the redundant power supply if the first power supply fails for any reason.
1 Locate the vacant power supply slot and remove the cover plate.
2 Insert the new power supply into the vacant slot.
When inserting the power supply, make sure that you insert it correctly with its on/off switch located at
the bottom of the supply, below the handle. The power supply must be level to slide in smoothly.
3 Tighten the power supplys thumbscrews to secure the power supply to the library module.
4 Plug in the power supply cord.
5 Turn on the power supplys power, using the switch on the rear of the power supply.
6 Check the status of the power supplys LEDs. The top green LED and the blue LED should remain
solidly lit until the library is powered on.
8 Check the status of the power supplys LEDs, and verify that the two green LEDs are solidly lit and that
the blue LED is off.
Removing a Redundant Power Supply

These instructions explain how to remove a redundant power supply from your control module. You may
want to remove the second power supply if it is no longer necessary for your library.
1 Access the back of the library, and locate the power supply that you want to replace.

2 Turn off the power supplys power, using the switch on the rear of the power supply.
3 Disconnect the power supply cord from the power supply and from its source.
4 Loosen the power supplys thumbscrews.
5 Remove the power supply by gripping the power supply handle and pulling it toward you.
6 Install a cover plate over the vacant power supply slot.
Replacing a Power Supply

These instructions explain how to remove a power supply and replace it with a new one. You may need to
replace a power supply if you are experiencing problems with one that is currently in use.
If your library has a redundant power supply, you can replace the power supply without powering off the
library. If your library has only one power supply, however, you must power off the library before performing
this procedure.
1 If your library does not use a second (redundant) power supply, power off the library.
2 Access the back of the library, and locate the power supply that you want to replace.
3 Turn off the power supplys power, using the switch on the rear of the power supply.
4 Disconnect the power supplys power cord.
5 Loosen the power supplys thumbscrews.
6 Remove the power supply by gripping the power supply handle and pulling it toward you.
7 Insert the new power supply into the vacant power supply slot.
When inserting the power supply, make sure that you insert it correctly with its on/off switch located at
the bottom of the supply, below the handle. The power supply must be level to slide in smoothly.
8 Tighten the power supplys thumbscrews to secure the power supply to the library module.
9 Reconnect the power supplys power cord.
10 Turn on the power supplys power.
Rackmount Kit
The rackmount kit secures your library within a rack.
Installing the Rackmount Kit

These instructions explain how to install your standalone library into a rack.

All Scalar i500 libraries taller than 14U must be rackmounted. The rackmount secures the bottom-most
module to the rack, and all other modules are then secured to the bottom-most module.
Although you can install the rackmount kit yourself, it can be done much more easily with the help of another
person. Installing the modules into the rack requires at least two people.

The rackmount kit cannot be used with every type of rack. Racks with threaded
Note
rails or unique hole spacing, for example, may not support the rackmount kit.
Step 1: Verify the contents of the rackmount kit

Before installing the rackmount kit, verify its contents to make sure that no parts are missing. The rackmount
kit contains all parts required for installing your library into a rack.
The rackmount kit cannot be used with every type of rack. Racks with threaded
Note
rails or unique hole spacing, for example, may not support the rackmount kit.

Each rackmount kit includes: update with new parts
Step 2: Prepare your rack for installation

1 Remove all rack hardware that may interfere with the installation of the rackmount kit and the modules
that you plan to add to the rack.
2 Consider removing the front and back doors of the rack to obtain full access to the mounting holes and
other areas of the rack.
Step 3: Prepare to install the rackmount kit

1 Determine the type of rack in which you plan to install the rackmount kit. Different racks require different
rackmount parts. Although the rackmount kit contains many parts, the parts you use depend on your
racks mounting holes.
If the rack has round mounting holes, use the small ferrules and the nut clips.
If the rack has square mounting holes, use the large ferrules and the cage nuts.

If the rack has threaded (tapped M6) holes, do not use the ferrules (but do use the appropriate kind
of nut clips or cage nuts).
2 Determine where in your rack you want to install the rackmount shelves.
Consider installing the shelves at a height that puts the base of your control module anywhere between
the 28u-32u alignment markers, which is usually a comfortable height for reading the operator panel.
Remember, the control module can be placed anywhere within the library configuration, above, below,
or between any expansion modules.
Step 4: Install the rackmount shelves

Required parts: Rackmount shelves, ferrules, thumbnuts
1 If the rackmount shelves are extended, collapse them to their smallest size. It is easier to fit and position
the shelves within the rack when the shelves are compact.
2 Place a ferrule to the end of each stud. The larger side of the ferrule should face the rack shelf, and the
tapered end should face out.
Use the proper size ferrule, as explained on page page 68.
3 Install the rackmount shelves into the rack so that they are level with one another. To install each shelf:
Install the shelfs rear studs in the racks rear mounting holes.
a. Position the shelf to the appropriate side of the rack (right or left) and align the shelf at the
desired height.
b. Insert the shelfs rear studs into the racks rear mounting holes.
c. Fasten a black thumbnut to the end of each stud.
Next, install the shelfs front studs in the racks front mounting holes. insert new graphic with studs in
rack
a. If the studs do not reach the mounting holes, pull the front of the shelf toward you to extend it
to the necessary length.
b. Insert the shelfs front studs into the racks front mounting holes.
c. Fasten a black thumbnut to the end of each stud.
4 Visually ensure that both shelves are level, and that they are aligned properly within the rack.
5 Ensure that all thumbnuts are fastened tightly. Some thumbnuts may have loosened during installation.
Step 5: Prepare your library to be stacked in the rack

1 Power off your library and disconnect all power cords and network data cables.
2 Consider removing all tape drives from the library modules. The modules are much easier to lift into the
rack without the additional weight of the tape drives.

Step 6: Install the bottom-most library module onto the rackmount shelves
Required parts: Rack ears, M5 thumbscrews

1 Place the desired module (whichever module you want to be the bottom module of the library) onto the
rackmount shelves. From the front of the rack, lift the module onto the shelf and gently slide it into the
rack. Slide the module to the back of the rack, so that the front of the module is flush with the mounting
holes.
2 From the back of the rack, secure the module to the rackmount shelves by tightening the two silver
thumbscrews that are attached to the rear of the rackmount shelves.
3 Install the right rack ear. From the front of the library:
a. Open the I/E Station door. At the lower right corner of the module is a vertical slot. Insert the
hinge of the right rack ear into the slot, and then position the holes of the rack ear flush with the
rack rail.
b. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten
completely and evenly. insert new graphic of rack ears securing module to rack
4 Install the left rack ear in the same manner that you installed the right rack ear.
a. With the I/E Station door open, open the left door (the access door) of the module and locate
the slot in the lower left corner of the module. Install the left rack ear in the same manner as the
right rack ear.
You may need to pull the door toward you in order to access the slot.
Note
completely and evenly.
6 Install the remaining modules of your library (if any), using the instructions on page 71.
7 Reinstall the tape drives to the library.
8 Cable your library as necessary, following the instructions provided in the Scalar i500 Users Guide.

Installing additional modules into the rack
All modules that you add to the rack must be positioned above the module that you previously installed,
since the bottom-most module must be secured to the rackmount shelves (unless you decide to uninstall
the library from the rack and reconfigure it).
Required parts: Rack ears, M5 thumbscrews, nut clips or cage nuts
Explanation of parts: Each rack ear contains two elongated holes, enabling you to fasten it to the rack
(using the M5 thumbscrews and either the nut clips or cage nuts) using the most accessible mounting holes.
1 Determine where in the rack to install the nut clips (or cage nuts).
Consider using the following method to determine where to install the nut
Note
clips (or cage nuts) rather than adding the module to the rack first. If you
add the module to the rack first, installing the nut clips (or cage nuts) can
be difficult because rack space has become restricted.
If you are adding a module above a previously racked 9U module, count nine full units from the
location of the 9U modules rack ears, and prepare to install the nut clip (or cage nut) to that location
on the rack.
For example, if the 9U modules rack ears are located at 1U and 2U, then the nut clips (or cage
nuts) should be installed at 10U and 11U.
Next, determine which holes you must use within the 10U and 11U markers. Notice that each rack
unit (U), as delineated by the alignment markers in the rack, contains three mounting holes. If you
are adding a module anywhere above the 5U control module, position the nut clip (or cage nut) at
the middle hole in that unit. If you are adding a module anywhere below the 5U control module,
position the nut clip (or cage nut) at the upper hole in that unit.
If you are adding a module directly above a previously racked 5U module, count five full units from
the location of the 5U modules rack ears, and prepare to install the nut clip (or cage nut) to that
location on the rack.
For example, if the 5U modules rack ears are located at 1U and 2U, then the nut clips (or cage
nuts) should be installed at 6U and 7U.
Next, determine which holes you must use within the 6U and 7U markers. Notice that each rack
unit (U), as delineated by the alignment markers in the rack, contains three mounting holes. If you
are adding a module anywhere above the 5U control module, position the nut clip (or cage nut) at
the middle hole in that unit. If you are adding a module anywhere below the 5U control module,
position the nut clip (or cage nut) at the upper hole in that unit.
2 Install the nut clips (or cage nuts) to the desired location in the rack.
Installing nut clips:
a. Hold the nut clip so that its semi-circle design faces outside the rack.
b. Push the nut clip onto the racks mounting holes so that the nut is behind the racks holes. (After
the nut clip is installed, you can slide it up and down the mounting holes, if necessary.)
Installing nut clips:

a. Hold the cage nut so that its hinges face outside the rack, and so that its hinges clasp the upper
and lower portions of the square hole.
b. Place the cage nut in the desired hole. Insert one hinge in the hole first, then pinch the cage nut
and push it into the hole until it snaps into place. (You may want to use a screwdriver to help
push the hinge into the hole.)
3 Prepare the module to be stacked in the rack.
a. Power off your module and disconnect all power cords and network data cables.
b. Consider removing all tape drives from the module. Modules are much easier to lift into the rack
without the additional weight of the tape drives.
c. Open the modules access door and raise the plunger by pulling it up and turning it slightly as
if it were a screw. Otherwise, the plunger may scratch the front doors of the module on which
you are stacking it
4 Align the module so that it is parallel with the module below it, and slide it into place.
5 Lower the modules plunger by turning it and pushing it down.

6 Secure the module to the module beneath it by tightening the thumbscrews located at the base of the
front and back of the module. Press down the thumbscrew, and then tighten it.
7 Install the right rack ear. At the front of the library:

a. Open the I/E Station door. At the lower right corner of the module is a vertical slot. Insert the
hinge of the right rack ear into the slot and then position the holes of the rack ear flush with the
rack rail.
8 Install the left rack ear.
a. With the I/E Station door open, open the left door (the access door) of the module and pull the
door toward you in order to access the slot located in the lower left corner of the module. (The
flexible door hinge allows the door to be pulled away from the module, providing access to the
slot.)
b. Install the left rack ear in the same manner as the right rack ear.
c. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten
10 Reinstall the tape drives to the library.
11 Cable your library as necessary, following the instructions provided in the Scalar i500 Users Guide.
________________________________________
13 Install both rails of the rackmount kit. Each rail has two sets of studs. One set of studs is fixed (the front
rail studs), and the other set of studs can be depressed (the rear rail studs). The fixed studs must be
inserted to the racks front mounting holes.
a. From the back of the rack, position the rail to the applicable side (right or left) and align the rail
at the desired height. Insert the rails fixed studs into the racks front mounting holes and, while

depressing the rails rear studs, align the rail with the appropriate alignment marker and release
the rails rear studs into the back mounting holes.
Visually ensure that the rail is aligned properly within the rack. The studs should protrude fully
from the thumbscrew holes, and the rails should be positioned at the same height on both the
right side and the left side, and on the front and the back of the rack.
Install the other rail in the same manner.
Tape Column
Tape columns, like the tape magazine in the I/E Station, store tape cartridges that are placed within the
library.
Replacing a Tape Column

These instructions explain how to remove and replace a tape column. You may need to remove and replace
a column if you need to access the cable spool, or if you are experiencing problems with the column itself.

Tape columns must be removed in a specific order, from the front of a module to the rear of the module.
1 Power off the library. (Or take affected partitions offline?)

2 Open the modules I/E Station and access doors.
3 Reach inside the access door and remove the column located at the front left or front right of the module,
depending on which column you want to remove.
Grip the column and pull it toward you with some force to release the back tabs of the column from the
side of the module, and then pull it out. You may need to remove tape cartridges from the column in
order to do this.
4 Remove other columns in the same manner, in succession, including the target column.
5 When you are finished replacing the cable spool or performing another such procedure, replace the
columns.
To replace a column, insert its tabs (located on the back of the magazine) into the appropriate holes in
the side of the module, and push it toward the rear of the module until it snaps into place.
Make sure that all four tabs are fully engaged, and that the back of the column is flush with the wall of
the module.
6 Replace any other columns that you removed.
7 Replace any tape cartridges that you removed from the tape columns.
9 Power on the library. (Or take affected partitions online?)
Tape Drive
The tape drive enables you to connect the library to servers within your SAN.
Adding a Tape Drive

These instructions explain how to add a drive to your library. You may need to add a drive if you are adding
a new partition or a new application host to your library.

2 Detach the drive slots cover plate. Loosen the cover plates thumbscrews and remove the plate.
Store the cover plate in a separate cabinet. If you later decide to remove the drive, you will need to
reinstall the cover plate.
3 Insert the drive into the drive slot. Using the guide rails on both the tape drive and in the drive slot, slowly
slide the drive into the slot. The drive must be level to slide in smoothly.
4 Tighten the tape drives thumbscrews to secure the drive to the module.
The thumbscrews must be aligned with the modules screwholes. If they are not aligned, the tape drive
was not inserted correctly.

6 Check the drives LEDs to ensure that it functions correctly.
Moments after you power on the library, when the library and drives are booting up, the green LED
blinks one time per second.
When the drive is downloading firmware, the amber LED is solidly lit and both the blue and green LEDs
flash one time per second. Firmware begins to download as soon as the library detects a new drive.
Firmware downloads can take up to 25 minutes (still 25 minutes?).
If the blue and amber LEDs never become lit, either restart the drive or reinstall it. (How do you restart
a drive?)
7 Connect the host interface cables to the drive.
8 Take the drive online. For details, see Taking the Library Online/Offline on page 83. Is this necessary,
or does the drive vary online automatically?
The library can use the drive immediately after the drive firmware is downloaded.
9 Verify the drives firmware level. how, exactly?
If the new drive does not have the appropriate firmware level, update it following the instructions
provided in the Scalar i500 Users Guide.
Removing a Tape Drive

These instructions explain how to remove a tape drive that you do not intend to replace with another one.
You may want to permanently remove a drive from your library if you are decreasing the size of your SAN
or reducing the number of partitions in your library.
Do not remove a tape drive that is currently in use.
1 Prepare host applications for drive removal.

2 If there is a tape cartridge in the drive, use the Operator Panel or remote Web client to eject it.
4 Disconnect the host interface cables from the drive that you want to remove.
5 Loosen the tape drives thumbscrews.
6 Remove the drive by gripping the tape drive handle and pulling the entire tape drive toward you.
7 Install a cover plate over the vacant drive slot.
If you cannot find a cover plate, order one. It is important that all vacant slots have a cover plate to keep
unwanted materials out of the library.
Replacing a Tape Drive

These instructions explain how to remove a tape drive and replace it with a new one. You may need to
replace a drive if you are experiencing problems with one that is currently in use.
1 Prepare host applications for drive removal.

2 If there is a tape cartridge in the drive, use the Operator Panel or remote Web client to eject it.
4 Disconnect the host interface cables from the drive that you want to remove.
5 Loosen the tape drives thumbscrews.
6 Remove the drive by gripping the tape drive handle and pulling the entire tape drive toward you.
7 Add the new tape drive to the vacant slot. Using the guide rails on both the tape drive and the drive slot,
slowly slide the drive into the slot. The drive must be level to slide in smoothly.
8 Tighten the tape drives thumbscrews to secure the drive to the module.
The thumbscrews must be aligned with the modules screwholes. If they are not aligned, the tape drive
was not inserted correctly.
10 Check the drives LEDs to ensure that it is installed correctly.
Moments after you power on the library, when the library and drives are booting up, the green LED
blinks one time per second. When the drive is downloading firmware, the amber LED is solidly lit and
both the blue and green LEDs flash one time per second.
When the drive is downloading firmware, the amber LED is solidly lit and both the blue and green LEDs
flash one time per second. Firmware begins to download as soon as the library detects a new drive.
Firmware downloads can take up to 25 minutes (still 25 minutes?).
If the blue and amber LEDs never become lit, either restart the drive or reinstall it. (How do you restart
a drive?)
11 Reconnect the host interface cables to the drive.
12 Take the drive online. For details, see Taking the Library Online/Offline on page 83. Is this necessary,
or does the drive vary online automatically?
The library can use the drive immediately after the drive firmware is downloaded.
13 Verify the drives firmware level. how, exactly?
If the new drive does not have the appropriate firmware level, update it following the instructions
provided in the Scalar i500 Users Guide.
Y Motor
The Y motor supplies power to the picker assembly, enabling it to traverse up and down the length of the
library. The Y motor is located behind the picker assembly.
Replacing the Y Motor

These instructions explain how to replace the Y motor with a new one. You may need to replace the Y motor
if you are experiencing problems with your current one.


2 Access the picker assembly and Y motor by opening the bottom-most modules I/E Station and access
doors.
3 Remove the picker assembly. For details, see Replacing the Picker Assembly on page 63.
4 Disconnect the Y motors two cables from the X-flex circuit. The cables are located in front of the Y
motor.
5 Loosen the thumbscrew located above the Y motor.

6 Remove the Y motor by pulling it toward you and disengaging it from its slot in the bottom of the Y
carriage assembly.
7 Replace the Y motor with the new one.
The Y motor must be level and should slide into place smoothly. Place the new Y motor on the guide
rails of the Y carriage assembly, and slide it forward until its two index pins engage and the gears touch.
Then push it toward the rear of the module until it clicks into place.
8 Tighten the thumbscrew into the Y motor.
9 Connect the Y motors two cables to the X-flex circuit.
10 Replace the picker assembly. For details, see Replacing the Picker Assembly on page 63.

Common Service Procedures
This chapter provides instructions for common procedures that you perform when servicing the library.
Using the Service Port

The library control blade (LCB) provides an ethernet port that is reserved for use by service personnel.
When servicing a library, connect your laptop to this port to access the remote Web client.
You must use the remote Web client to complete the following tasks. These tasks are not supported via the
Operator Panel.
Saving a library configuration (so you can later restore it)

Restoring a library configuration
what else?
Logging in with Service Privileges

The Service menu is available only to service personnel. To access the Service menu, log in to the operator
panel or the remote Web client using your service name and password. If you do not know your service
name and password, contact the ADIC service department.
Logging in to the remote Web client automatically logs out all other users.
To log in with service privileges

1 Access the Logon window of the Operator Panel or remote Web client.
2 Type your service name and password in the appropriate fields, and click OK.
Capturing a Snapshot
A snapshot provides a summary of the current status of the library, and includes information provided in the
librarys logs, RAS tickets, and configuration settings. You can capture a snapshot of the entire library or
just specific parts of the library, such as the library control blade or the robotics.
When you capture a snapshot of the library, the library generates either a binary or text file, depending on
which file type you choose (if you are using the Operator Panel, only a binary file can be generated).
Generate the text file if you intend to read it. Generate the binary file if you intend to e-mail the file to
scalari500@adic.com.

Capture snapshots of the library both before and after you perform service, and e-mail them to
scalari500@adic.com.
To capture a snapshot
1 Ensure that no applications are accessing the library.
If a Progress Screen is open, wait until it closes before attempting to generate the snapshot.
2 Using the operators panel or the remote Web client, select Tools Capture Snapshot.
The Capture Snapshot window appears.
3 In the Capture Snapshot window, select which library components you want to include in the snapshot.
4 Click Send.
5 In the E-mail field, type the e-mail addresses to which you want to send the snapshot.
6 Click OK.
7 Click Close.
Saving the Library Configuration

The library has many configurable items, such as tape drive IDs, partitions, user accounts, and import/
export (I/E) station and cleaning slots. These items can be saved in a configuration file.
Be sure to save the configuration regularly when the library is in a known working state. If a hardware or
firmware upgrade failure occurs, you can use the saved library configuration file to restore the librarys
configurable items.
1 From the Tools menu, select Save/Restore Configuration.
The Tools - Save/Restore System Configuration screen appears.
2 Select Save System Configuration.
3 Click Apply.
The Progress Window appears. The Progress Window contains information on the status and
elapsed time of the requested operation. Do one of the following:
If Success appears in the Progress Window, the system configuration was successfully saved.
a. Click Close to close the Progress Window.
b. Save the configuration file to a computer. Make sure to note the location where you save the
file so you can access it when needed.
If Failure appears in the Progress Window, the system configuration was not successfully saved.
Follow the instructions listed in the Progress Window to resolve any issues that occurred during
the operation.
Restoring the Library Configuration

If a hardware failure occurs, you can use the saved library configuration file to restore the library
configuration after hardware repairs are made. In addition, if a firmware upgrade is unsuccessful, you can
use the saved configuration to restore the previous version of library firmware along with all previously
configured items.

If you have updated the library firmware since last saving the library
Note
configuration, you must restore the library firmware to the version that was
saved with the configuration.
1 From the Tools menu, select Save/Restore Configuration.

The Tools - Save/Restore System Configuration screen appears.
2 Select Restore System Configuration.
3 If you need to restore the library firmware to the version that was saved with the configuration, select
Restore library Firmware.
If you have updated the library firmware since last saving the library
Note
configuration, you must restore the library firmware to the version that was
saved with the configuration.
4 Select Browse and locate the saved configuration file.

5 Click Apply.
The Progress Window appears. The Progress Window contains information on the status and
elapsed time of the requested operation. Do one of the following:
If Success appears in the Progress Window, the system configuration was successfully restored.
Click Close to close the Progress Window. The library will automatically restart.
If Failure appears in the Progress Window, the system configuration was not successfully
restored. Follow the instructions listed in the Progress Window to resolve any issues that occurred
during the operation.
Taking the Library Online/Offline

Servicing some components requires only that you take the library offline, while servicing other components
requires that you power off the entire library. For details, see page 44.
Taking a library/partition online makes it accessible to host applications via the SAN. Taking a library/
partition offline makes it inaccessible to host applications via the SAN.
To Take a Library Online

1 Using the librarys operator panel or the remote Web client, select Operations Change Partition
Mode.
2 For each partition that you want to take online, click Online.
3 Click Apply.
To Take a Library Offline

1 Using the librarys operator panel or the remote Web client, select Operations Change Partition
Mode.
2 For each partition that you want to take offline, click Offline.
3 Click Apply.

Powering the Library On
When you are done servicing the library, power it on and prepare it for use.
To Power On a Library
1 Connect all power cords to their electrical source.
2 Turn on the power supplys power, using the switch on the rear of the power supply.
3 Press the power switch located on the front door of the librarys control module.
When you power on the library, the library performs a self-test to ensure that all of its parts are
functioning properly.
Powering the Library Off

Servicing some components requires only that you take the library offline, while servicing other components
requires that you power off the entire library. For details, see page 44.
Shutting down a library shuts down the library's operating system and firmware. When performing a
shutdown, the library finishes all active commands received from the host application and does not process
any new commands. It also takes all partitions offline. Always perform a shutdown before removing power
from the library.
When library power is shut off, the picker assembly slowly falls to rest at the bottom-most module of the
library. You can service the picker assembly from any module.
To Power Off a Library

1 Using the librarys operator panel or the remote Web client, ensure that no applications are accessing
the library.
If a Progress Screen is open, wait until it closes before attempting to power off the library.
2 Shut down the library. From the Operations menu, click Shutdown.
The System Shutdown screen appears.
3 In the System Shutdown screen, select Shutdown and click Apply.
4 In the System Shutdown Confirmation window, click Apply.
5 Press the power switch located on the front of the librarys control module.
The library takes several moments to shut down. When the library is shut down, the picker rests in the
bottom-most module.
6 Access the back of the library, and turn off each power supplys power using the switch on the rear of
the power supply.
7 Disconnect the librarys power cords from their electrical source.
TO COMPLETELY REMOVE ALL POWER BEFORE SERVICING OR IN

WARNING AN EMERGENCY, USE THE FRONT POWER SWITCH AND
DISCONNECT ALL POWER CORDS FROM THEIR ELECTRICAL
SOURCE.

Restarting the Library
Restarting the library shuts down and restarts the library's operating system and firmware. During the
shutdown phase, the library finishes all active commands received from the host application and does not
process any new commands. The library then takes all partitions offline and shuts dow the operating system
and the firmware. During the restart phase, the library restarts the operating system and firmware, takes the
partitions online, and performs an inventory of all cartridges, tape drives, and slots.
You may need to restart the library (when would i need to do this?)
To Restart a Library
1 Using the librarys operator panel or the remote Web client, ensure that no applications are accessing
the library.
If a Progress Screen is open, wait until it closes before attempting to restart the library.
2 From the Operations menu, click Restart.
The System Shutdown window appears.
3 In the System Shutdown window, select Restart and click Apply.
4 In the System Restart Confirmation window, click Apply.
Manually Unlocking the I/E Station door

Ordinarily, logging in to the library with service level privileges automatically unlocks the I/E Station door. If
the door fails to unlock for some reason, however, you can unlock it manually.
Required tools: Philips screwdriver (what kind of screwdriver, does it matter? Im guessing here)
To unlock the I/E Station door

1 Insert the screwdriver in the hole located at the front of the I/E Station door of the control module.
2 Turn the screwdriver clockwise.
3 anything else? Im guessing here, since I have not done this yet myself (or seen anyone else do it).
When youre done servicing it, do you need to lock it again, or will the library lock automatically when
powered back on?
Testing Your Fix

Library Drawings
Component Diagrams
The following diagrams show many of the librarys components. Become familiar with the location of each
of these components and how they can be accessed for service.
Library, Front View

Figure 1 Library, Front View (14U library)

Library, Front View Showing Front Bezels
Figure 2 Library, Front View Showing Front Bezels
88 Library Drawings
Library Rear View
Figure 3 Library, Rear View (14U library)

Control Module
Figure 4 Control Module Front
Library, Front View, I/E station Door Open

Figure 5 Library, Front View, I/E Station Door Open
90 Library Drawings
Library, Front View, Access Door and I/E station Door Open
Figure 6 Library Front View, Access Door and I/E Station Door Open
I/E station Lock Assembly

Figure 7 I/E Station Lock Assembly

I/E station Slide Assembly
Figure 8 I/E Station Slide Assembly (removed from module)
Access Door, Inside, With Operator Panel

Figure 9 Access Door, Inside (showing back of Operator Panel)
92 Library Drawings
Figure 10 Operator Panel

Picker Assembly
Figure 11 Picker with Cable Spool, Y motor, and Z motor
Picker
Figure 12 Picker
94 Library Drawings
Cable Spool
Figure 13 Cable Spool

Library Control Blade (LCB)
Figure 14 Library Control Blade
96 Library Drawings
Power Supplies
Figure 15 Power Supplies

Figure 16 Power Suppies, Back View
Tape Drive, Front

In this document, tape drive is used as a collective term to describe the
Note
universal drive sled, the drive brick, and the tape drive itself.
98 Library Drawings
Figure 17 Tape Drive, Front View
Tape Drive, Rear

Figure 18 Tape Drive, Rear View

Rackmount Kit Accessories for Racks with Square Holes
Figure 19 Rackmount Kit accessories for racks with 9.5mm square holes
Rackmount Kit Accessories for Racks with Rounded Holes

Figure 20 Rackmount Kit accessories for racks with 7.2mm round holes
100 Library Drawings

Rackmount Kit Accessories: Rackmount Rails
Figure 21 Rackmount Rails (separate from rack)
Rackmount Rails in Rack

Figure 22 Rackmount Rails in Rack (as viewed from the front, showing studs installed in rack)

Figure 23 Rackmount Rails in Rack (as viewed from the back, showing studs installed in rack)

Rackmounted Library
Figure 24 Rackmounted Library, Front

Figure 25 Rackmounted Library, Back
System Diagrams
The following diagrams illustrate the librarys main connection points, which enable the library to
communicate with components within the library and other servers on the SAN. Become familiar with the
location of each of these connection points and how they may be configured for use.
These diagrams are not available for this draft.
Major Component Connections

Figure 26 Cabling Diagram
Power Architecture
Figure 27 Power Architecture Diagram

Index
A S
ADIC safety
contacting . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 intended use . . . . . . . . . . . . . . . . . . . . . . . . . . 1
audience statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
intended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 symbols and notes . . . . . . . . . . . . . . . . . . . . . 1
System, Safety, and Regulatory Information
C Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Service Requests
contacting opening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
ADIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 symbols and notes
Customer Service Center explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
T
D
training
documents contact ADIC . . . . . . . . . . . . . . . . . . . . . . . . . . 2
additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
latest versions . . . . . . . . . . . . . . . . . . . . . . . . 2 W
release notes . . . . . . . . . . . . . . . . . . . . . . . . . 2
website
H Customer Service Center . . . . . . . . . . . . . . . . 2
help
contacting ADIC . . . . . . . . . . . . . . . . . . . . . . 2
Customer Service Center . . . . . . . . . . . . . . . 2
Service Requests . . . . . . . . . . . . . . . . . . . . . 2
intended use
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
model number
product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
release notes
location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

108 Index

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Scalar i500

The information contained in this document is subject to change without notice.

Copyright 2005 ADIC EuropeTM

ADIC USA ADIC Europe ADIC-Germany GmbH&Co.KG

Published: Preliminary Document Number: 62-2301-01 Rev A

2 Troubleshooting the Scalar i500 Library 3

Scalar i500 Maintenance Guide iii

3 Adding, Removing, and Replacing 41

4 Common Service Procedures 81

Scalar i500 Maintenance Guide v

2 Troubleshooting the Scalar i500 Library

Table 2 Amber LED on Blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Table 3 Tape Drive Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Table 4 Fibre Port Link LED on Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table 5 Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

3 Adding, Removing, and Replacing

Table 7 Servicing library components: Library state required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 8 CRUs and FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

4 Common Service Procedures

Scalar i500 Maintenance Guide vii

2 Troubleshooting the Scalar i500 Library

3 Adding, Removing, and Replacing

4 Common Service Procedures

Figure 3 Library, Front View Showing Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Figure 4 Library, Rear View (14U library) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 5 Control Module Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 6 Library, Front View, I/E Station Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 8 I/E Station Lock Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Figure 9 I/E Station Slide Assembly (removed from module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 10 Access Door, Inside (showing back of Operator Panel) . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 11 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Figure 12 Picker with Cable Spool, Y motor, and Z motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Figure 14 Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Figure 15 Library Control Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Figure 16 Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Figure 17 Power Suppies, Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Figure 18 Tape Drive, Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Scalar i500 Maintenance Guide ix

Figure 22 Rackmount Rails (separate from rack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Figure 25 Rackmounted Library, Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Figure 26 Rackmounted Library, Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Figure 27 Cabling Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Figure 28 Power Architecture Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Product Safety Statements

BEFORE POWERING ON OR USING THIS EQUIPMENT, READ THE SYSTEM,

Product Model Number

Explanation of Symbols and Notes

INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT

Scalar i500 Maintenance Guide 1

Other Documents you Might Need

Scalar i500 Users Guide (6-01365-01 Rev 02)

Getting More Information or Help

ADIC Technical Assistance Center 800-827-3822

ATAC in Europe or Japan: 00-800-9999-3822

For additional contact information: www.adic.com/contact

To open a Service Request: www.adic.com/techsup

2 About This Guide and Your Product

How the Library Reports Problems

Scalar i500 Maintenance Guide 3

Working with RAS Tickets

RAS Ticket Error Codes

T002 - Put Operation Failed, Tape Final Position Unknown, Motion OK

Root Causes Magazine is damaged.