Year 2013

eQ Index Overall 85
Performance S
Services
Boxe
House hold Power 97
Street Lighting 92

Household Power - Performance Score (2016) 90

Performanc
Attributes
2013
Ability to handle emergencies like electric shock etc 95
Affordability (Tariff charges) 90
Complaint Handling (Speed) 94
Correctness of meter readings 97
Customer Orientation (Behavior of contractor/staff) 93
Frequency of meter readings 93
Maintenance of wiring, switches and other 99
Quality of power in terms of ampearge, voltage etc 99
Quality of Repair & Maintenance Jobs 95
Regularity of powersupply in terms of uninterrupted availability 98
Repeat Complaints - Of repetitive nature 98

Street Light - Performance Score (2016) 89

Performanc
Attributes
2013
Adequacy of street lighting 90
Brightness of street lights 90
Interruption/Break-down to street light power 91
On time switching on/off of street lights 95
Street lights are in working condition 94
 2014 2015 2016
84 84 83
Performance Scores (Top 2
Boxes)
97 95 90
94 95 89

e Score (2016) 90
Performance Score
KANO Attributes 2016
2014 2015 2016
95 91 92 Hygeine Factor
96 94 76 Excitement Factor
96 97 92 Hygeine Factor
98 97 92 Low Yield
94 85 83 Excitement Factor
98 98 94 Excitement Factor
99 94 75 Low Yield
99 98 93 Key Driver
96 96 97 Excitement Factor
98 99 93 Hygeine Factor
91 97 80 Hygeine Factor

core (2016) 89
Performance Score
KANO Attributes 2016
2014 2015 2016
95 95 89 Key Driver
89 92 88 Low Yield
94 95 90 Low Yield
96 96 89 Hygeine Factor
95 95 88 Key Driver