FABWeekly News

AABI-WEEKLY
BI-WEEKLYPUBLICATION
PUBLICATIONOF
OFTHE
THE CORPORATE
CORPORATECOMMUNICATIONS
COMMUNICATIONSAND
ANDSERVICE
SERVICEQUALITY
QUALITYDEPARTMENT
DEPARTMENT ISSUE
ISSUE58

19/11/16
 FABWeekly News
A BI-WEEKLY PUBLICATION OF THE CORPORATE COMMUNICATIONS AND SERVICE QUALITY DEPARTMENT ISSUE 8

THE POLICY AND ME Amazing Customer Service stories

HEALTH AND
SAFETY
The Bank takes all practical steps to ensure a safe and
secure working environment. To this end, the Bank shall
provide and maintain at the workplace a system of work
that is safe and without risk to health. Employees are
therefore required to comply with all safety procedures
outlined for this purpose as the Bank undertakes to:
Safety
a. Ensure the safety and absence of risk to health in
connection with the use, handling and transportation of
documents, articles and substances.
b. Provide the necessary information, instructions, train-
ing and supervision having regard to the age, literacy
level and other circumstances of employees to ensure, as
far as is reasonably practicable, the health and safety at
work of employees engaged in particular work.
c. Take steps to prevent contamination of the workplace
by, and protect the employees from toxic gases, noxious
substances, vapours, dust fumes and other substances
or materials likely to cause risk to safety or health.
d. Supply and maintain at no cost to employees
adequate safety appliances, suitable fire-fighting equip-
ment, personal protective equipment and instruct
employees in the use of the appliances or equipment.
e. Provide separate, sufficient and suitable toilet and
washing facilities for employees.
f. Provide adequate supply of clean drinking water at the
workplace.
TD MARKETING
CAMPAIGN PROVES
THE VALUE OF GOOD
CUSTOMER SERVICE
TDCanada created one of the most memorable
advertising campaigns in years when it launched the
#TDThanksYou campaign. The entire campaign
surrounded elaborate plans by the bank to surprise
longtime customers with acts of kindness as way of
showing their appreciation for all the years of loyalty.
From turning the bank into a nostalgic and heartfelt trip
down Memory Lane to handing out surprise gifts from
a special ATM, TDCanada got their message across to not
only those who were on the receiving end of these kind
gestures, but to the millions who watched these
campaigns.
They were fun to watch and it resonated strongly that TD
Canada cares about their customers and are dedicated
to building relationships over the long term. The
campaign received tens of millions of views and is a
great example of how good customer service stories can
be the basis of an effective marketing campaign.
Lesson learned: Customers want to feel like the companies
they interact with know them and appreciate their
business. It strengthens consumer confidence, builds brand
loyalty, and it makes for a great marketing
campaign!

g. Prevent accidents and injury to health arising out of,

connected with, or occurring in the course of work by
minimising the causes of hazards inherent in the work- End Of Year
ing environment.
Carol Service
h. It is the obligation of every employee to use the safety
appliances, fire-fighting equipment and personal & Staff Party
protective equipment provided by the Bank in compli-
ance with the Banks instructions. Watch this space
i. The Bank shall not be liable for injury suffered by an
employee who contravenes subsection (b) above where
injury is caused solely by the employees
non-compliance.

Occupational Accidents
a. An employee who gets injured during and in the
course of duty and is unable to work and is undergoing
treatment by a Registered Medical Practitioner shall
receive full pay until such time that the Doctor issues his
final medical certificate and the case is disposed of in
accordance with the Group Personal Insurance.
b. In the event of an employee contracting any disease
attributable to work related conditions, the Bank will
meet all obligations as prescribed under the Laws relat-
ing to occupational diseases