The Capability Maturity Model (CMM) is a methodology used to develop and refine an

organization's software development process. The model describes a five-levelevolutionary

path of increasingly organized and systematically more mature processes.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set

of practices for IT service management (ITSM) that focuses on aligning IT services
with the needs of business.

HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States
legislation that provides data privacy and security provisions for safeguarding medical
information.
Business Continuity (BC) is defined as the capability of the organization to continue
delivery of products or services at acceptable predefined levels following a disruptive
incident.
COBIT (Control Objectives for Information and Related Technologies) is a good-practice
framework created by international professional association ISACA for information
technology (IT) management and IT governance.
ISACA is an international professional association focused on IT Governance. Previously
known as the Information Systems Audit and Control Association,ISACA now goes by its
acronym only, to reflect the broad range of IT governance professionals it serves
Information security, sometimes shortened to InfoSec, is the practice of preventing
unauthorized access, use, disclosure, disruption, modification, inspection, recording or
destruction of information. It is a general term that can be used regardless of the form the
data may take (e.g. electronic, physical).
Cybersecurity is the body of technologies, processes and practices designed to protect
networks, computers, programs and data from attack, damage or unauthorized access. In a
computing context, security includes both cybersecurityand physical security
Disaster recovery (DR) involves a set of policies and procedures to enable therecovery or
continuation of vital technology infrastructure and systems following a natural or human-
induced disaster
n. A managed services provider (MSP) is most often an information technology
(IT) services provider that manages and assumes responsibility for providing a defined set
of services to its clients either proactively or as the MSP (not the client) determines
that services are needed
Hybrid cloud is a cloud computing environment which uses a mix of on-premises,
private cloud and third-party, public cloud services with orchestration between the two
platforms
Enterprise Mobility Management (EMM) is the set of people, processes and technology
focused on managing mobile devices, wireless networks, and other mobile computing
services in a business context.