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3. A good hotel receptionist must have many qualities in order to perform his or her duties
successfully. Insert the given expressions to describe the main duties of a receptionist.
- Welcoming and___________________guests.
- Welcoming, registering and_______________________groups.
- Helping guests who have_____________________.
- ________________telephone calls politely and efficiently.
- _______________, alterig or________________reservations.
- _______________ over to a guest their keys or keycards, mail and messages.
- Receiving guests'___________________for safe deposit.
- Giving __________________ to guests to help them find their way.
- ___________________ complaints.
4. What kind of a person does a receptionist has to be? Make adjectives from the nouns given
below. The adjecives should define what kind of an employe or a person a receptionist has to
be.
Noun Adjective
patience patient
resource resourceful
help
hospitality
reliability
pleasure
skill
attention
friend
elegance
adaptability
accuracy
7. A receptionist must be very careful when handling complaints. But it is also important to
know the expressions of making complaints.