Professional Documents
Culture Documents
SUBMITTED BY
Harshit Verma
BBA (2015 2018)
ENROLLMENT NO. - A7006415031
B) I declare that this report is my original work. Wherever work from other
source has been appropriately acknowledged and referenced in accordance with
the requirements of NTCC Regulations and Guidelines.
c) I have not used work previously produced by another student or any other
person to submit it as my own.
D) I have not permitted, and will not permit, anybody to copy my work with the
purpose of passing it off as his or her own work.
e) The work conforms to the guidelines for layout, content and style as set out in
the Regulations and Guidelines.
CONFIDENTIALITY AGREEMENT
CONFIDENTIALITY:
___________________________________ (DATE)
ACCEPTED
REGISTRAR
Date:
This project work is partial fulfillment of the requirement for the degree of
Bachelor of Business Administration from Amity University Lucknow Campus,
Uttar Pradesh.
Sincerely,
Harshit Verma
TABLE OF CONTENT
Brand attachment is defined as the extent to which self and brand are
connected. Brand attachment is a psychological variable that displays a
stable and persistent bond with the brand which is emotional. This
construct is an indication of a close mental relationship between the self
and the brand.
.
Customer satisfaction
According to Ekinci and colleagues (2008), consumer satisfaction
reflects the overall emotional response of consumers to the whole
service experience at the postpurchasing point for a particular
transaction. Carroll and her colleague (2006) noted that consumers who
feel satisfied and have greater brand love would be more loyal to the
brand and also engage in a positive word of mouth. Emotional
attachment, in a retail setting and when satisfaction is high, was found to
be consistently stronger in positive affective environments [24]. They
also found that satisfaction mediates the effects of store-evoked
pleasure and arousal on brand attachment
Brand familiarity
Brand familiarity refers to consumers accumulated experiences, direct
or indirect, with brands. Hazan and Shaver (1994) stated that familiarity
and responsiveness are two things that related to the selection of an
attachment figure. They proposed that familiarity and responsiveness
are fundamental to attachment because both dictate and influence the
preferences and the process of selection. Furthermore, the literature and
research on place attachment suggest that familiarity is one of the
predictors of the bonding between people and place. Several other
researchers, developing a measurement for place attachment,
considered familiarity as one of the dimensions.
Brand responsiveness
Brands can be responsive if it can fulfil the need for autonomy,
relatedness and competence. A model examining inter-relations between
maternal attachment, responsiveness, and infant attachment found that
maternal responsiveness is a predictor of infant attachment
.When a brand enhances consumers feelings of autonomy and
relatedness, while not suppressing feelings of competence, consumers
are likely to become strongly attached to the brand.
FACTORS AFFECTED BY BRAND ATTACHMENT
Brand loyalty
Brand loyalty refers to a directed behavioral response and a relying on
psychological processes from the individual who can make decisions
over time and in relation to one or more alternative brand among a
selection of brands.
According to Thomson et al. (2005), it is expected that strong
attachments toward brands affect brand loyalty and induces devaluation
of competing alternatives and that means a higher tendency to stay in a
relationship with the brand and this may enhance customer loyalty as a
result. Moreover, as customers tend to repeat pleasurable outcomes, it is
expected that customers will repeat these favorable experiences and
recommend them to others
Involvement
In the same way as loyalty, involvement is an outcome of attachment.
Those consumers who become attached to a product may develop
involvement with it. Hence, it seems that involvement with those brands
to which consumers are attached has to be higher .
Gender
The impact of gender on buying behaviour has been the focus of
attention in numerous scholarly papers (Jasper & Lan, 1992). Davis,
(1999) stated females involve greatly and strongly in the recall process
of emotional events and real-world experiences than males. Women are
more involved in purchasing activities and more heavily influenced by
personal interactions than men (Slama & Tashchian, 1985). On the other
hand, some researches point out that males involve in the technical
aspect of their thought process.
2004). In this way, females apply emotional memory and feelings to
experiences such as pain and negativity than a male which concludes
women are more intimate than men in a relationship process (McAdams,
Lester, Brand, McNamara, & Lensky, 1988; Miller, 2005). Women have
more loyalty towards service performance if they receive satisfaction in
service setting while men have more loyalty if they receive satisfaction in
product performance (Moutinho & Goode, 1995)nsdmd
RESEARCH
METHODOLOGY
A research design is simply the framework or plan for a study that is used as guide in
collecting and analyzing the data. It is blue print that is followed in completing a study.
Research design is the plan structure, and strategy of investigation conceived so as to obtain
answer research question and to control variance.
SECONDARY DATA
Secondary data analysis can be literally defined as second-hand analysis. It is the analysis
of data or information that was either gathered by someone else (e.g., researchers,
institutions, other NGOs, etc.).
In this project Secondary Data has been undertaken with care and diligence. Secondary data
analysis and review involves collecting and analysing a vast array of information.
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