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Supply and Installation of CCTV System
RFP #: 02/S/HAAD/PT/2016
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INDEX
ARTICLE 10 - INQUIRIES...................................................................................................................9
ARTICLE 15 - CLARIFICATION..........................................................................................................10
ARTICLE 17 - AMENDMENTS...........................................................................................................11
ARTICLE 18 - CONFIDENTIALITY......................................................................................................11
ARTICLE 21 - DISCUSSION/NEGOTIATION........................................................................................11
ARTICLE 22 - AWARD.....................................................................................................................11
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ARTICLE 2 - TERMINATION........................................................................................................19
ARTICLE 3 - VARIATIONS...........................................................................................................20
ARTICLE 4 - NON-ASSIGNMENT.....................................................................................................20
ARTICLE 5 - PENALTIES.................................................................................................................20
ANNEXI:SCOPEOFWORK...............................................................................................................21
ANNEXII:EVALUATIONCRITERIA.......................................................................................................22
ANNEXIII:FINANCIALTEMPLATE.......................................................................................................23
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Definitions and Abbreviations: The terms used herein this RFP shall have the following
meanings:
Government Government of Abu Dhabi.
Contracting Authority/ Health Authority- Abu Dhabi
HAAD
RFP Request for Proposal
Bidder A legal entity entitled to submit proposal in respond to this
bid
Days /months/years Calendar days/months
Service Supplying HAAD needs from required services
Supplier The awarded bidder selected to perform the service specified
in the RFP
Respective Sites Support and Maintenance services shall be needed for the
HAAD HQ
Items/Hardware The devices offered by the bidder/s to be installed in any of
the above mentioned sites
UAE United Arab Emirates
DHS/AED UAE currency
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Article 1 - Deadlines
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Note: Proposals submitted by any other means (i.e, fax or e-mail) will be rejected.
Any deviation from these instructions (e.g., unsealed envelopes or references to price in the
technical offer) is to be considered a breach of the rules, and will lead to rejection of the
proposal.
Note: The pages of the Technical and Financial offers must be numbered.
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Article 10 - Inquiries
Bidders may submit questions in writing either through fax or e-mail to the following address
before the deadline stated in the above timetable,
Contact name : Mr.Emad Eid
Contracts Officer
Address : Health Authority Abu Dhabi
Fax no. : +9712 4496969
E-mail : ehassouna@haad.ae
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Article 15 - Clarification
During the evaluation process, HAAD may request additional information from bidders if it is
necessary for further clarity in regards to the submitted proposal.
The quality of each technical offer will be evaluated in accordance with the evaluation factors
specified in (Annex II) of this bidding document. No other award criteria will be used. The award
criteria will be examined in accordance with the requirements indicated in the Terms of
Reference.
Only proposals with average scores of at least 70 points in the technical evaluation
criteria will be considered.
Proposed Fee will be factored in the selection of the successful proposals; however the
HAAD, at its own discretion, will decide on the fee weight and relative value.
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Article 17 - Amendments
During the proposal submission period, if the HAAD decides to modify/ change any
requirement/s of the RfP, [the modification/s shall be released through the issuance of an
amendment to the RfP.] Any amendment will be issued in writing and will be sent to all bidders.
Article 18 - Confidentiality
The entire evaluation procedure is confidential and all proposals are for official use only and
may be communicated neither to the bidders nor to any party other than the HAAD.
Article 21 - Discussion/Negotiation
Although proposals may be accepted and a contract awarded without discussion, the HAAD may
initiate discussions should clarification or negotiation be necessary. Bidders should be prepared
to provide qualified personnel to discuss technical and contractual aspects of the proposal.
Article 22 - Award
The HAAD reserves the option of contracting only for a portion of the specified project scope or
of not awarding a contract to any bidder. An award letter can be withdrawn by HAAD at any
time prior to definitive contract signature. Final approval to enter into a contract, the contract
terms and conditions and the scope of services to be provided pursuant to the contract, rests
with the HAAD. A contract may be awarded to more than one bidder based on the quality of the
proposals and the HAADs needs.
23.2. The Tender, subsequent contract, and all notices pursuant to the provisions
thereof shall be in English.
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9. The CCTV solution should have web-based access. Users should be able to
access live streaming for all or selected cameras in a dashboard through web.
10. The CCTV solution should provide search capability of any old audio or video
record for a particular time period through web with user friendly search.
11. Three camera required zoom option. ( PC + Manual Zoom )
12. If other facilitys available vender need to provide while doing the site survey.
13. Provide a total number of 47 cameras with the required specifications. ( 42
Work station Camera + 3 Zoom option Camera + 1 Reception + Waiting are )
14. POC (Prove of concept) is must for Video/Audio quality, and management
application software as part of tendering process.
15. Vendor has to provide all required equipments for POC.
Article 4- Projects Deliverables
1- The vendor shall provide HAAD with As-Built drawings of the whole CCTV solution
both hard and soft copies.
2- The vendor should provide complete System Documentation, High Level and Low
level Designs, Network Implementation Plan (NIP) and Network Ready for Use
testing (NRFU, The NRFU document includes rigorous testing of the whole
solution) only on receiving the same the project will be considered as complete
and payment will be processed.
3- Complete patching details must be provided showing which switch port is
connected to which patch panel port for new data points. The bidder has to
arrange, patch and label all cables after installation of new and old switches.
1- The Vendor should provide maintenance, support and warranty for the whole
solution for 3 years along with all the Operating System and software updates for
24x7x4 including public holidays and weekends with a response time of 2 hours
and rectification time of 4 hours as per HAAD Problem Priority Definition Table I
and Problem Escalation Guidelines II . The warranty should cover all materials,
licenses, services, and support. Vendors shall handover serial/license keys along
with warranty period and all licenses will be under the name of HAAD.
2- Response and resolution time begin just after HAAD reports the incident to the
vendor.
3- Vendors Technician will arrive on-site within response time commitment from
the time HAAD has requested for on-site support and resolve the issue within
resolution time commitment as per Problem Priority Definition Table I and
Problem Escalation Guidelines II.
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4- The vendor will provide a hot line number for use outside office hours for logging
service calls. A certified engineer should be available for immediate response.
5- Vendor must deliver in their technical offer Escalation procedures with required
contact names, E-mails and mobile numbers in order to solve any technical and
non-technical problems throughout the life cycle of the project and warranty
period.
6- Responding technical staff should be Cisco certified and should provide full
restoration of operations
7- During the warranty period for each visit whether periodical or on call whether
preventive or corrective maintenance the Vendor contact person must provide
HAAD before he leaves the site a technical report of the work which has been
achieved and must be signed by HAAD contact person and Vendor contact
person. HAAD reserves the right to request changing the engineer in case they
see him not competently qualified and/or has communication problem and/or
has behavior problem.
8- The Vendor will be responsible to resolve any problem related to installation,
configuration, integration, software, hardware & Camera Relocation and
Operating System bugs.
9- The Vendor shall be responsible for delivery, installation and configuration of
software patches, up gradation of operating system of all devices mentioned in
the tender.
10-Warranty of the equipment will begin after the project delivery, testing and
operation acceptance is signed by the Contracting Authority. A completion letter
must be signed by both parties, Contracting Authority and the Vendor. Only after
signing the completion letter the warranty period would begin.
11-The vendor should provide Quarterly Periodical maintenance services of the
whole solution.
1- Bidder should assign a project manager to handle the project; he will be the main
contact person for HAAD for the entire duration of the Contract. The project
manager name, his technical experiences and qualifications, Email, and mobile
number must be submitted in the proposal. In case the Bidder decide to replace
the project manager after the delivering of the quotation or during the life cycle
of the project he has to submit the new candidate name and technical
experiences and qualifications and it has to be approved by HAAD before
assigning him as Project Manager. HAAD reserve the right to request for replacing
the Project Manager in case they see him not competently qualified and/or has
communication problem and/or has behavior problem.
2- Bidder must submit in his quotation the name and their technical experiences
and qualifications of the engineers and technicians who will be involved in
designing and implementing the project solution. In case the bidder decide to
change one of the approved staff after the delivering of the quotation or during
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the life cycle of the project he has to submit first his technical experiences and
qualifications and it has to be approved by HAAD before he will be able to join
the team. HAAD reserve the right to request replacing any one of team in case
they see him not competently qualified and/or has communication problem
and/or has behavior problem.
3- All planned outages for initial configuration/support/maintenance to take place
only on Fridays and/or Saturdays or after HAAD working hours.
4- Planned maintenance and repairs should be discussed and planned by mutual
consent of HAAD IT Department and the vendor.
5- HAAD should be informed of any planned maintenance or repair at least one
week in advance. For planned maintenance, the maintenance window is on case
by case basis preferably on Fridays and Saturdays or after HAAD working hours
(including upgrades and maintenance work, applicable for both parties). During
repairs or maintenance, HAAD should be updated at least every 4 hours and when
repair or maintenance is completed.
6- The bidder has to be well experienced in routing, switching and CCTV systems.
7- Vendor must deliver in their technical offer testing and commissioning
procedures for the delivered solution. Any hardware equipment or softwares
required for implementing those testing and commissioning procedures is the
sole and full responsibilities of the vendor.
8- The vendor shall provide HAAD with test results & certification from the cable
manufacturer. Any hardware equipment or softwares required for testing
procedures is the sole and full responsibilities of the Vendor.
9- The warranty of cabling will be of minimum of 20 years.
10-The vendor will be the point of contact if case of cable malfunctioning and be
responsible to fix such issues.
1- Requested items must be delivered, installed, functioning and tested as per the
tender requirements.
2- Vendor is responsible for providing the licenses required for the function of the
delivered items.
3- Equipment must be properly labeled as per HAAD standards and as requested by
HAAD project Manager.
4- All Management software must be Microsoft Windows Based and should support the
latest Microsoft OS releases.
5- Vendor must install, configure, and customize the proposed solution according to
HAAD security, and network/system environment.
6- Delivered Solution must be tested and commissioned as per Vendor delivered
procedures before handing over the project completion. Any hardware equipment
or softwares required for implementing those testing and commissioning
procedures is the sole and full responsibilities of the Vendor.
7- Vendor must comply and confirm all above mentioned points in their Proposals.
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1. Vendor support should be available twenty-four (24) hours a day, seven (7) days
a week, including public holidays and weekends.
2. Response and resolution time begin just after HAAD reports the incident to the
vendor.
3. Technician will arrive on-site within response time commitment from the time
HAAD has requested for on-site support with spare parts based on the problem
reported and resolve the issue within resolution time commitment as per the
Problem Priority Definition Table I- below.
4. Additional spare parts if needed will be shipped immediately from the Parts Banks
locations when required for problem rectification.
I. Definition of Escalation
a. Escalation is the term applied to the process by which a case of trouble is
moved up through the chain of management within the contractors
organization. The escalation process provides a method for moving a case
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2 days Account
/Technical
General
Manager
manager
3 days Service Manger
Notes:
Problems will initially be reported to the Contractors Account Manager/Technical
Manager or any single point of contact he specifies.
Business Hours are between 7 AM to 3 P.M.
Response and resolution time begin just after HAAD reports the incident to the
vendor via e-mail/fax.
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Article 3 - VARIATIONS
4.1 Additions, modifications, and/or omission will be mutually agreed upon in writing by
the Vendor and the Contracting Authority and confirmed in writing to the Vendorby
the Authority.
4.2 The Vendor shall only act upon variations that are mutually agreed upon in writing
between Vendor and the Contracting Authority. The Contracting Authority shall
provide its input with all reasonable speed Save as aforesaid, neither the Vendor nor
the Contracting Authority shall make or give effect to any alteration in or modification
to the Services.
Article 4 - Non-assignment
A. The Vendor shall not assign or transfer the benefits and obligations of this Agreement
or any part thereof to any person/company except by the Contracting Authority 's
written approval, provided, however that any assignment by the Vendor to an
affiliate shall not require the consent of the Contracting Authority. For the purposes
of this Agreement with respect to the Vendor, the term affiliates means any entities
that directly or indirectly control, are controlled by, or are under the same control
as, such party or any other entities affiliated with such party or entities.
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Annex I
Technical Specification (BoQ)
Comply
S/N Description Qty
(Yes/No)
CCTV system
Video Management software (CCTV Solution - IP Network
Video Recorder - Manufactured in the USA)
CCTV solution Pro Video Management System 5.4
Includes:
Free Server software (runs on standard Windows and
Linux platforms)
Free Unlimited number of clients (Windows, Linux and
MAC OSX)
Supports up to 64/128 IP cameras per Server (CCTV
A/Z-Series)
Integrates with more than 1,000 IP cameras and
1 encoders 1
Supports Digital PTZ functionality on cameras in live and
recorded Video
Multi-monitor client display & Video Wall
Audit Trail (login/logout, viewing/closing cams,
configuration changes)
Expanded Multistreaming capability
Zoom in Playback in export video file without the need
to Install Sofware
Etc.
CCTV Mobile is an advanced mobile surveillance video
control app for
CCTV Solution VMS IP and Hybrid systems. Easy access to
live cameras
and playback of recorded video for remote surveillance
and real-time
2 monitoring. CCTV Mobile connects to any number of 1
CCTV Solution VMS
systems with the webservice enabled. CCTV Mobile apps
are offered at
no charge and are downloadable from the iTunes Store
and the Android
Marketplace.
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Comply
S/N Description Qty
(Yes/No)
CCTV Mobile is an advanced mobile surveillance video
control app for
CCTV Solution VMS IP and Hybrid systems. Easy access to
live cameras
and playback of recorded video for remote surveillance
and real-time
3 monitoring. CCTV Mobile connects to any number of 1
CCTV Solution VMS
systems with the webservice enabled. CCTV Mobile apps
are offered at
no charge and are downloadable from the iTunes Store
and the Android
Marketplace.
CCTV Mobile is an advanced mobile surveillance video
control app for
CCTV Solution VMS IP and Hybrid systems. Easy access to
live cameras
and playback of recorded video for remote surveillance
and real-time
4 monitoring. CCTV Mobile connects to any number of 1
CCTV Solution VMS
systems with the webservice enabled. CCTV Mobile apps
are offered at
no charge and are downloadable from the iTunes Store
and the Android
Marketplace.
CCTV IP 3U NVR server with 8 IP licenses, RS-232/485
serial port, 8 alarm inputs, 1 alarm output, 4 audio
inputs, dual Gb NIC,1 DVI- D, 1 DVI-A, 1 DisplayPort (2
5 max. simultaneous), RAID 6, DVD, Win 7 or Ubuntu 10.04 1
linux on 40GB SSD, redundant power supplies, keyboard
and mouse, CCTV Solution client and server software pre-
installed, - 64TB, 56TB Usable (RAID6)
26" Rackmount Sliding Rail Kit for CCTV IP 3U NVR server
6 2
chassis
CCTV Video Management Software: License for One
9 25
camera
Indoor Dome Camera
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Comply
S/N Description Qty
(Yes/No)
CCTV camera Full-frame@1080HD Indoor/Outdoor Fixed
Dome camera, Dual Stream, 3-9mm Varifocal Lens, Two-
10 way Audio with G.711 with PoE, SD 25
Memory Card Slot, ONVIF support, Embedded video
analytics, IK09,IP66
Monitoring stations
HP Compaq Elite Intel Xeon Processor E5-1607 4
3.0GHz 10MB 1067 4C , 8GB (2X4GB 1333Mhz UDIMM
), 1TB 2.5" SATA,PCI/PCIe ,ultra slim ,DVD
15
Recordable,Gigabit Ethernet,Memory card reader,
Graphics card with 2048 MB memory,(or above) ,22"
screen,Three Years Warranty & support
52" Full HD Professional Display (LED Back light) with 5
17
Braket (either Celling or Wall)based on site survey
17 Dual monitor adapters DVI to UTP (Tx, RX) 5
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Annex II
Evaluation Criteria and scores
Only proposals with average scores of at least 70 points qualify for the financial
evaluation
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Annex III
Financial Template (BoQ)
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Designation:_________________
E-mail:______________________
Tel: ________________________
Mobile:______________________
Authorized Signatory
Name:_______________________
Designation:__________________
Signatures:___________________
Date:________________________
Company stamp
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Instructions:
Note: Vendor has to at least comply with 80 % of the below Mandatory Questionnaire
to be eligible to pass the technical evaluation process.
Mandatory Requirements
1. Does your Organization have
Information security (IS) policy, which is
approved by your management,
published and communicated to all
employees? Are IS Policies reviewed on
an ongoing basis?
2. Do you sign Confidentiality or non-
disclosure agreements with your
company employees and/or third party
personnel, as employed or engaged by
your company?
3. Is security requirements such as
background verifications, information
security awareness, etc. are addressed
for all employees and third party
personnel?
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Desired Requirements
1. Does your Organization comply with
the requirements of the ISO/IEC
27001:2005 Standard, and Certified
against those requirements? Are you
aware of ADSIC Information Security
Standard requirements?
2. Is there an information classification
scheme or guideline in place, which will
assist in determining how the
information is to be handled and
protected? Are your employees, sub-
contractors & third parties made aware
to adhere with such classification
schemes?
3. Is there a defined employee exit
process, and is the employee exit
process includes communication to
customers?
4. Are physical identification Badges
provided to all employees and third
party users working within the
Organization premises or at the client
sites?
5. Do you follow a formal Change
Management Procedure for
implementing changes to information
processing facilities, assets or services
offered to customers?
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