Professional Documents
Culture Documents
Salanda, Haile G.
Lucban, Quezon
INTRODUCTION
The importance of money has become so significant for life that you could
not survive without it. It has become an essential commodity that helps you run
your life. Without money you will not be able to buy food, clothes and other basic
need of every individual. Money plays a vital role especially in the business world
for such reason that it serve as a medium of exchange and standard of material.
Exchanging goods for goods is an older practice and without any money, you
cannot buy anything you wish. Money has gained its value because people are
But with the way our economy is performing right now, it will be hard for
the community to save even a single penny, especially those whose earnings is
just enough to reimburse their daily expense. So if ever the time comes that they
encounter misfortunes they will be left with no other choice but to borrow money.
And to respond with that, the government launched publicly owned lending
employees and teachers were given loan options in case of calamities with
services to the satisfaction of every member. Effective and efficient services can
institutions.
subject so that they will have insights perception and satisfaction on the services
future.
the selected employees and faculty of SLSU in Lucban, Quezon in the services
provided by GSIS.
a. Historical Background
b. Organizational Structure
c. Technical Structure
d. Services Offered
a. Age
b. Civil Status
c. Length of Membership
d. Educational Background
e. Position/Designation
f. Loan Availment
terms of:
a. Life Insurance
b. Retirement Benefits
c. Disability Benefits
d. Death Benefits
e. Loan Services
a. Life Insurance
b. Retirement Benefits
c. Disability Benefits
d. Death Benefits
e. Loan Services
faculty.
Ho: The perception on the services offered by GSIS does not affect
group of people.
GSIS- This study will disclose new ideas and findings for the GSIS in the
relate and perform their awareness and insights on the study. Also, this study
will test the cooperation and prospective of the researchers. It will also add
This study primarily concerns with the perception on the services provided
by GSIS and its effect in the satisfaction of the selected SLSU-Lucban faculty
and employees.
data that will be used will be collected using a planned survey schedule
in the study will be completed with the answers at the best ability of the
researchers.
The study is limited only on the services that were provided by the
The study took place during the 2 nd semester of the academic year 2012-
2013 and will to be completed in the 1st semester of the academic year 2013-
2014.
Definition of Terms
Community usually refers to small unit larger than a small village that
context or country.
This chapter discusses the related literature and the studies for better
information from internet, books, unpublished theses and other reading material
which served as basis for the study. It also includes the research paradigm and
conceptual framework.
Finance
Finance mainly deals with matters related to money and the markets.
Finance is the study of how people allocate their assets over time under
decisions, is the time value of money, which states that a unit of currency today
is worth more than the same unit of currency tomorrow. Finance aims to price
assets based on their risk level, and expected rate of return. Finance can be
Personal Finance
education, financing durable goods such as real estate and cars, buying
insurance, e.g. health and property insurance, investing and saving
for retirement.
Personal financial decisions may also involve paying for a loan, or debt
obligations. The six key areas of personal financial planning, as suggested by the
Financial position
Adequate protection
Tax planning
Retirement planning
Estate planning
Public Finance
municipalities, etc.) and related public entities (e.g. school districts) or agencies.
It is concerned with:
Central banks, such as the Federal Reserve System banks in the United
States and Bank of England in the United Kingdom, are strong players in public
Financial Institution
provides financial services for its clients or members. Probably the most
Financial Services
An entity whose income exceeds its expenditure can lend or invest the
excess income. On the other hand, an entity whose income is less than its
expenditure can raise capital by borrowing or selling equity claims, decreasing its
expenses, or increasing its income. The lender can find a borrower, a financial
intermediary such as a bank, or buy notes or bonds in the bond market. The
lender receives interest, the borrower pays a higher interest than the lender
receives, and the financial intermediary earns the difference for arranging the
loan.
accepts deposits from lenders, on which it pays interest. The bank then lends
Life Insurance
Insurance cover that serves two major purposes: (1) to substitute for
the insured's income if he or she dies, and (2) to qualify the insured
for favorable tax treatment. The policy holders buy insurance cover from
an insurance company, and pay specific periodic amounts (premiums) for the
term (duration or life) of the policy. If the insured dies before the this term
is completed, a guaranteed sum (the face amount of the policy) is paid to one or
more named beneficiaries. If the insured survives the term then, depending on
the type of the policy, he or she may receive the full or a part of the face amount
of the policy. For young families, a life insurance policy creates an 'instant estate'
it provides liquidity to the named beneficiary (or beneficiaries) long before the
deceased's estate matters (which often call for substantial expense) are settled.
Annuity
Life insurance has its origins in the old practice of saving money for one's own
(http://www.businessdictionary.com/definition/life-insurance.html)
Retirement Benefits
them to employees as an incentive to stay with the company until retirement. The
payments. Individuals can also save for retirement on their own with plans such
as IRAs.
Pension plans and 401k plans are examples of retirement savings plans
offered by employers. Some employers also offer life, health and disability
insurance that employees can carry into retirement if they wish to continue
paying the premium. This can be attractive to employees who decide to retire
where they work may need to provide their own retirement benefits. For example,
individuals without access to pension plans may need to invest more of their
(http://www.ehow.com/facts_6895346_retirement-benefits-definition.html)
Disability Benefit
Income paid under a disability policy that is not covered under workers
prior to the disability, but there may be a limit on the amount and duration of
benefits. The most advantageous policy pays a monthly disability income benefit
for as long as the insured is unable to perform suitable job functions determined
(http://www.answers.com/topic/disability-benefit-2#ixzz2MGZAHTUA )
Death Benefits
payment from a life insurance policy. The size and structure of the payment is
determined by the type of policy the annuitant held at the time of death. In life
the policyholder's survivor(s) upon the policyholder's death. That is, the amount
may be a lump sum determined at the outset of the policy or annuity that is paid
paid when the policyholder passes away and remains payable until the survivor's
death. The former death benefit is more common in life insurance and the latter
Credit
Burrow (2010), stated that credit is the privilege of using someone else
money for a period of time. The privilege is based on the belief that the person
receiving credit will honor a promise to pay the amount owed at a future date.
Although credit system used forms and legal documents, it also depends
on trust between the debtor and creditor. Trust means that the creditor believes
that the creditor will honor the promise to pay later for goods and services that
Bases of credit
According to Hubpages, The word "credit" has been derived from a Latin
word creditum. It means trust. Credit refers to the ability to acquire something of
value like goods, services, money, or securities at the present time in return for a
promise to pay at a certain future time. It involves risks. The possibility that the
borrower cannot fulfill his promise due to circumstances beyond his control
always exists.
In granting credit to borrowers, there are bases in evaluating their ability to pay
Character. This refers to the personal integrity of the borrower. His determination
to pay can be evaluated by his past business record. Character also includes
Capacity. This has something to do with the managerial ability of the borrower.
Capital. This refers to the resources owned by the borrower such as priorities.
With such properties, the ability of the borrower to obtain credit has become
greater.
Collateral. Usually, the title of the land is required as a security of the loan. This is
a safety measure for the payment of the loan. Buildings, machines and other
Condition. Conditions in the community, industry, or the whole economy affect the
Obligation
whether legal or moral. There are also obligations in other normative contexts,
of politics, where obligations are requirements which must be fulfilled. These are
generally legal obligations, which can incur a penalty for non-fulfilment, although
certain people are obliged to carry out certain actions for other reasons as well,
whether as a tradition or for social reasons. According to de Leon (2011), the
term obligation is derived from the Latin word obligation which means tying or
binding.
favor of another to render something-and this may consist in giving a thing, doing
2. Contracts- when they arise from the stipulation from the parties.
another.
Contract
contracting parties which takes place when an offer by one part is accepted by
entered into voluntarily by two or more parties, each of whom intends to create
contracts may be made entirely orally or by conduct. The remedy for breach of
party at loss the "benefit of the bargain" or expectation damages, which are
greater than mere reliance damages, as in promissory estoppel. The parties may
or undertaking that something will or will not occur. The word promise can be
without consideration.
contract:
entered into.
enforceable contract.
Frauds requires that all Real Estate contracts with the exception of a
Only after all these requirements have been met can a contract be
In some cases the court can infer contract terms if they determine that
Interest Rates
is charged or paid for the use of money. An interest rate is often expressed as
percentage yield (APY) when the interested is earned, for example, from
example, for a credit card, a mortgage, or a loan, the interest rate is expressed
Perception
environment. All perception involves signals in the nervous system, which in turn
result from physical stimulation of the sense organs. Perception involves these
build up higher-level information (i.e. - shapes for object recognition). The "top-
Satisfaction
reaching capacity.' The level of capacity reached may be sought after, expected,
and paid for, in whole or in part, by public funding from taxation. The term may
Members
part of a whole.
RELATED STUDIES
Results of the study showed that the San Luis Development Cooperative
has around 3178 registered members as of December 2001 and that the
The BOD chairman, vice-president and all employees were suited for their
position. The cooperative also has elected and appointed committee or officers
for supervisory, credit allocation and education and general managers takes the
some of them patronize regularly those services while others act only a
share capital and the net income resulting from the cooperatives operations.
SLDC members were satisfied with the services, for those services helped
them improved their quality of life. SLSC offered services t its best and through
effective management of its human resources since the employees are highly
relation to the cooperatives carrying out of its operations like in the providing and
giving of the benefits and in the delivery implementation of its services like in
of loans.
study showed the organizational structure of the UPLBCDC where in the General
Assembly the major decision maker is and composed of the usual set of officers
monthly salary and benefits like 13 th month pay, uniform allowance, vacation
leave, sick leave, maternity leave and incentive. Their respondents are the
term loan, hospitalization loan, housing loan, real state loan and special loan. To
encourage thrift savings the cooperative offers savings deposit and time deposit,
share capital for the members and Club Matipid for the grade-school, high-school
and college students. There are other services including damayan, training and
The members received n amount of loan sufficient to their needs and received
more productive. Members are also satisfied on the benefits they received from
that the members cannot enjoy all types of loans and if they availed loans though
they are given enough time to repay their debts, they are not really in favor of the
rate of interest charged against the total loan. Members complained on the
additional deduction savings nd time deposits because they are not well-informed
and 1988 delivered SERVQUAL which provides the basis for the measurement
of customer satisfaction with the service by using the gap between the
the business profile and the customer profile, which are the farmers, in terms of
economic and demographic profile. Also the level of farmers satisfaction on the
services provided and it also seek to find out if the economic status of the
In view of the findings majority of the farmers are male ranging from 40-49
years old, high-school graduate, married that have a quarterly income from farm
yield of P25, 000 and below. Most of them are members for more than 3 years or
ever since the foundation started and have joined by their own personal choice.
All of the respondents are satisfied on all the services provided by SPPAQF Inc.
The economic statuses of the farmers prove to have direct influence on
the farmers level of satisfaction on the services provided by the foundation. The
greater the income from the farm yield, the greater the level of satisfaction.
and regular consumer of farm produce. The foundation also lower the rent of the
tractor and must establish a proper warehouse system and cooling storage. Also
so that they can achieve their goal of having 3,000 farmer families as
Creselda O. and Veloso Jeremy June S., Marketing Management students dated
March, 2005. The study aimed to establish the patronizing behavior of selected
considerations that the respondents are looking in availing dental services, the
perceived level of agreement the respondent are having out in availing dental
Business Profile
a. Historical Background
b. Organizational Structure
c. Technical Structure
d. Services Offered
Respondents Profile
a. Age
b. Civil Status
Satisfaction of Selected
Regular SLSU-Lucban
c. Length of Membership Faculty and Employees in
d. Educational Background the Services Provided by
GSIS
e. Occupation
a. Life Insurance
b. Retirement Benefits
c. Disability Benefits
d. Death Benefits
e. Loan Services
Problems Encountered by Selected Regular SLSU-
Lucban Faculty and Employees in the Services
Provided by GSIS
Conceptual Framework
dependent variables. The independent variables in the study are the business
structure and services offered, the respondents profile in terms of age, civil
Lucban faculty and employees in the services provided by GSIS. The problems
METHODOLOGY
the instruments used, the data gathering procedures or data collection and
Research Site
The researchers chose to conduct their study at the Southern Luzon State
University in Lucban, Quezon. The researchers chose the selected regular SLSU
employees and faculty as their main respondent. The research survey will be
Quezon. From the researchers point of view, knowing the profile of GSIS-
and employees and the problems encountered by the selected regular SLSU-
Lucban faculty and employees will help on determining the effect of the
members perception on the services offered by GSIS-Lucena in the satisfaction
Respondents
The manager of GSIS-Lucena is the one who can answer the questions
technical structure and services offered. This study will came up with one
hundred (100) respondents who are regular employees and faculty of SLSU-
encountered.
Research Design
In this study, the researchers will use the descriptive method of research
to determine the perception and satisfaction of selected regular SLSU faculty and
employees on the services offered by GSIS-Lucena. The primary tool that will be
Secondary data were gathered by browsing published books, internet links and
other related materials like unpublished theses to gather some idea to this
research.
Research Instrument
The researchers will use to sets of questionnaires, one for the manager
and the other for the selected regular employees and faculty of SLSU-Lucban.
the manager will be the interview guide to gather the needed data. It will be use
to have proper flow of questions about the profile of the GSIS-Lucena in terms of
offered.
SLSU-Lucban will be divided into four parts: the first part for the demographic
profile of the respondents, the second part determined the members perception
the selected regular employees and faculty of SLSU-Lucban and lastly the
problems encountered.
The researchers also used published books, internet links and other
related materials like unpublished theses to gather some idea about the
research.
Procedures/Data Collection
Before this study will be conducted, the researchers who were residents of
Lucban, Quezon will set for an appointment for interview to the manager of
GSIS-Lucena who is situated in Lucena City, Quezon. The researchers will pass
unpublished materials as the bases for the construction of questionnaire and the
data needed for the study. The researchers will construct the survey
questionnaires which will be presented to the adviser for consultation. After the
validation. The researchers will ask a statistician with the regards to the number
of respondents. The researchers will then set the date to conduct of their study.
The researchers will use convenience sampling based on the availability of the
Lastly, the data that will be gathered will be tabulated, interpreted and
analyzed. Based on the findings, the researchers will formulate conclusions and
Data Analysis
The Likert Scale will be utilized as basis to interpret the responses of the
respondents, with a 4 point rating scale as follows: (4) strongly agree, (3) agree,
(2) moderately agree, and (1) agree. The study will focus on the effect of the
3 3.50-3.24 Agree
For the profile of the respondents, the frequency and percentage will be
used.
Where: P= percentage
F= frequency
N=number of respondents
f= frequency
x2= (Fo-Fe)2
Where: Fo = observed frequency
Fe = expected frequency