Introduction to smartShift:

Leading the enterprise software management revolution with automation

Table of Contents
1. About Us
2. Our Service Offerings
3. Our Clients Portfolio

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ABOUT US
About Us
Founded in 2002, Headquartered in New York, US with offices in Germany & India
200 customers world-wide, 700+ projects executed
Leading enterprise SAP Automation, Cloud Transformation & Cloud Managed
Services company in the world
Partnership with SAP and AWS
Owners of 5 patents for automated code transformations on SAP side
100+ certified engineers in SAP and Cloud
We are client focused, quality conscious, and experts in our field

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Boston, USA Manneheim, Germany

Bangalore,India
New York, USA

Our Offices
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OUR SERVICE OFFERINGS
We are focused on our core areas
Decades of research & investment into a tool to aid in upgrades
Quicker turnaround time on upgrades projects
SAP Migration/ Performance tuning of custom SAP applications
Transformation Seasoned consultants with a wide range of SAP skills
Clientele world-wide including BMW, BP, Daimler

8+ years of experience in cloud transformation projects

Cloud Lift & Shift/ Certified consultants with expertise in AWS and MS Azure
24 by 7 rotational shifts to manage services for global clientele
Cloud Managed Tracking of KPIs and regular reporting on SLAs
Services Emphasis on physical security, access control, and data protection

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smartShifts SAP - Patented Automation
LONG TERM INVESTMENT AND DEVELOPMENT LEADING TO UNIQUE VALUE FOR SAP CUSTOMERS VIA AUTOMATION

20+ Yrs $250m 750+ 1B LOC Patented

Projects
R&D Investment Projects Tested 5 Patents
Core Significant Experience of Over a Billion Developed and
transformation investment has over 750+ lines of code have registered 5
engine, meta- been made to successful been parsed to patents around
model, and SAP make this a transformation make this truly automated code
rule-sets as a reliable solution projects scalable transformation
result of 20+ yrs
of Development

COPYRIGHT 2016 SMARTSHIFT TECHNOLOGIES. PROPRIETARY AND CONFIDENTIAL

 Impact of our automation expertise on SAP projects
LEVERAGE AUTOMATION TO IDENTIFY & REDUCE PROJECT RISK AND ACCELERATE YOUR END STATE OBJECTIVES

Typical Duration of an Enterprise Custom Code Transformation Project

Manual Approach >4X time

Other competitive
analysis tools >2X time

0 10 20 30 40 50 60 70
TIME IN WEEKS
Analysis Code changes Integration testing UA testing

Rapid Predictable Accurate

Up to 80% reduction in time Exact timelines quoted up front and backed Completed with full adherence to
by a 100% service level guarantee known vendor and client specifications

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Quick and Secure Transformation of Infrastructure
OFFERING CONFIGURABLE OPTIONS FOR EFFECTIVE MIGRATIONS TO THE CLOUD

Planning Migration &

Onboarding
& Analysis Development

In-depth training to 24/7

Strategize and Develop application and
managed services team of
Collaborate with client infrastructure designed to
Re-platform/ new system architecture.
development teams to increase system
Re-factor Team is trained by the same
create optimal full performance, flexibility,
architects that designed and
stack setup and capability
implemented solution.
Automated provisioning 2 week standard onboarding
Quickly orchestrate
and replication to cloud process capabilities; highly
Lift & Shift cloud infrastructure for
environments with skilled and experienced
existing workloads
minimal downtime or risk shared services team.

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Cloud Transformation Process
Planning
Discovery & Plan
1. Understand the clients
application and existing
infrastructure
2. Propose multiple cloud
architecture design solutions
3. Work with the customer to
determine the best solution
within their timeline and
budget
Migration & Development
DEV/QA STAGE PROD
1. Depending on the scope of the
applications and environments, determine
automation needs
2. Develop and provision lower
environments first using puppet or other
configuration management scripts
3. Joint UAT with client to validate
infrastructure functionality, security, and
readiness for production
Support
24 x 7 Managed Services
1. Onboard the application to smartShifts
cloud managed services (CMS) team
over 2-4 weeks
2. Develop and train SOPs to CMS
3. Set up intelligent monitoring on
environments to proactively identify
incidents
4. Set up ticketing platform
5. Integrate escalation processes with
client application support teams to
ensure SLA adherence
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SLA Driven, Experienced, and Technology Agnostic
24/7 CROSS FUNCTIONAL SERVICES THAT EXTEND LEAGUES BEYOND A NOC

Shared managed services team with 45 members trained in enterprise,

open source, and development technologies
Maintains production systems at 99.99% monthly uptime SLAs
smartShift currently provides over 300+ services across 40 different
technologies
ITIL certified engineers operating in an ISO27001 certified company
Average customer tenure with smartShift is 3+ years
Managed up to 1500 cloud instances

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Services Offered
Infrastructure Security Database Application
Monitoring Management Management Management
Memory Utilization Infrastructure Process Backup Service
Disk Usage Hardening Management Log Management
Disk Reads and Firewall Access Backup Service Administration
Writes Anti-Virus Administration Service
Swap Memory Security Patches Service JVM Management
Usage Performance Performance
System Uptime Tuning Service Tuning

Configuration Disastor Recovery AWS Account

Management Management Management
Gold Image Creation High Availability Set Up AWS account
Configurations Updates Maintenance management
DR setup maintenance Billing Management

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Powerful Monitoring Capabilities

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Advanced Service Desk

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Dont Forget
We are pioneers in the SAP spaceWe take complete ownership and deliver
projects quicker than most others

We have huge expertise in AWS and Azure and can reduce your cost spent on
infrastructure by transporting & transforming your applications to the cloud

Once we move you to the cloud, we will manage your assets on the cloud 24 by
7 using best in breed tools and experienced staff
OUR CLIENT PORTFOLIO
smartShift Clients

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CASE STUDIES BASED ON CLIENT

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Thank you!