Professional Documents
Culture Documents
INTRODUCTION
The fast food trend is growing in Kathmandu city and other few metros of the
country. The taste and preference of people are also shifting as they are being more
and more exposed to western culture through various forms of media. Cinema Ghars
are transforming into multiplexes and shops into big malls. The food habit of people
is also changing as people are getting more and more choices in terms of product
variety and pricing.
Burgers are not new in Nepal. It is available in the menu of almost every restaurant
and one can also grab them from the busy street vendors selling various junk foods at
different nooks and corners of the city. So, there is no doubt about the popularity of
burger as a preferable lunch item. So, my intention here is not to serve the market
with another breed of same old burger, but to provide specialized brand of quality
burger with a distinct taste and appeal through small kiosks located in busy area.
Branding a burger may seem new in Nepal, but in the western world, it is not a new
concept. There are various specific brands of burgers that are catering varying taste
and preference of consumers and furthermore these brands are spreading across
boundaries through franchising and licensing arrangement.
So, my core business will be selling different variants tasty and hygienic burgers with
a long-term vision of building a strong brand. Though new in Nepal, the business I am
trying to incept is tried and tested concept in many of the western countries. This is
one of the low cost business models where fixed cost is kept at the minimum and
resources are efficiently utilized to keep the cost down.
The basic idea for this business plan was incepted while I was having a burger myself
in one of the busy streets of Kathmandu where few of my friends told me how they
would love to have quality and hygienic burgers as shown in western TV shows and
movies. The basic seed for this idea was planted on that moment but later I preformed
an informal survey with my friends and relatives to understand their perception about
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burgers that were available in Kathmandu. With the help of that survey, I found that
people like to have quality burger as one option for their lunch, but as per them the
burgers that are available in the streets are unhygienic as well as the taste is not up to
the par. So, with this gap in mind I seek to incept a low cost business model to serve
burgers through a specialized kiosk, which basically are small shutter or shops that
specialize in burgers. The business model is based on takeaway dining, i.e. customer
buys the products and eats it in his own place of choice; but having this said the
kiosks will be strategically placed in the location where there is ample public space
for consumption.
1.3.1 Vision
To become one of the best Burger Koisk of the Kathmandu valley by creating unique
position in the minds of customer with our quality and professional service.
1.3.2 Mission
We are committed to Quality, Service, cleanliness and value for each and
every customer, each and every time.
Customers are the most important visitor on our premises and they are not
dependent on us, we are dependent on them. We are not doing them a favour
by serving them they are doing us a favour by giving us the opportunity to
do so.
1.3.3 Objectives
Objectives
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1.4 Keys to Success
Your Burger Point is focused on serving a niche segment of burger lovers who are
trendy, fun loving, more of a happy-go-lucky nature and take life as it comes with
fewer concerns. Our long-term focus would be on building a strong brand that will be
synonymous to tasty and quality burgers that will differentiate it from the competitors
and also create barriers for new comers. The main factors that determine the success
of the Your Burger Point are:
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The key activity of our organization is to make or prepare the burger ordered by the
customer with distinct taste and hygienic manner.
Key resources
To make our organization run we need different resources like meat patty, veg patty,
bread roll, lettuce, tomato, onion, mayonnaise, ketchup, and relish.
Customer Segment
Our organization has targeted many customers mainly urban youths, adults who wants
quick and tasty hygienic lunch without hassle.
Channel
We will totally encourage all type of participants who are urban youths and adults
who want quick and tasty lunch without hassle. Whereas different suppliers of
equipment and raw material play an important role to deliver the value preposition we
promise to our customer. All employees play an important role in the service deliver.
Customer Relationship
Key Partner
We are associated with different partners without whom the organization is to be run.
The key partners are suppliers, shareholders, member/customers and employees.
Cost Structure
During the start up of business different start up capital is to be invested and further
equipments are to be purchased and operation cost are to be met up with different
direct and indirect cost. Salaries are to be provided to the staff working in the
organization and rents are to be paid for the premises.
Revenue structure
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CHAPTER II
2.1 Product
Your Burger Point provides the product burger that the customers want to consume.
Your Burger Point is the brand that everyone will trust for its taste and hygiene as
well as its quality. Our goal is to be a destination for mostly youths and adults who
want quick tasty, healthy and hygienic burger without hassle.
Hamburger Burger
Chicken Burger
Veg Burger
As any business plan begins with demand estimation and finding out the demand of
burger is not easy in Kathmandu as there is no legitimate published source that
specify its demand. So, for my business plan, I used survey method in which I
researched six of the takeaway burgers vendors that somewhat followed similar
business pattern to that of mine. I specifically asked the vendors how much burger
they sold daily and based upon those data I came up with the total yearly demand for
the burger that is shown on the table below:
The other data related to operational and organizational management was obtained
through market study. In this, various people from the restaurants business who have
years of experience were asked about the true nature of business and its prerequisites.
Similarly, various machineries and raw material suppliers were also consulted so that
the business plan would be accurate in terms of its fixed and variable costing.
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2.3 Market Opportunities
This model is stable as the focus is not only on creating a great product but also on
creating a great brand. The burger as a product is highly generic and business model
too is vulnerable to imitation. So, the main barriers to the competitors will the brand
name itself that will be based on quality and hygiene. Similarly there are numerous
opportunities in terms of product line expansion and diversification; and depending
upon the sales and demand, products can be added or discontinued. Furthermore, if
the venture is a successful in the long run, the company can earn only by franchising
the brand itself.
It is very important for our center to know about the strengths and weaknesses of our
internal environment and use our strength for the productivity and remove weaknesses
to gain the competitive advantage. It is also very important for us to analyze the
external environment to know about the threats and turn the threats into opportunities.
Strength
Weakness
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2. Lack of experience in the field
Opportunities
Threats
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CHAPTER III
INDUSTRY ANALYSIS
The industry is not a big one. The competition is increasing day by day. If you
maintain the quality of your service in terms of consistency and price, it is not
difficult to keep your loyal consumers. As per the market demand there are so many
Burger Kiosk established in the market to serve the consumer in the fast time and in
best way. There are many Burger house or kiosk in busy places like Newroad,
Thamel, New Baneshwor, Nepaltar, etc.
Some of the famous burger houses in our location i.e. Newroad are:
1. RDs Caf
2. Big Bite
The following are the competitive analysis of the RDs caf and Your Burger Point:
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3.3 Porters five forces Analysis
Through Porters five forces analysis, we can identify the attractiveness of the
business
Intensity of Rivalry: Intensity of rivalry is very high to attract and retain every
potential customers in market either providing quality services or in low cost.
Threats of Substitutes: There are many Burger shops in Kathmandu valley that
provides similar services to its clients. There are so many shops that provide
the good services with different substitute products. Thus there is a threat of
substitute in the market in terms of services provided. But in Your Burger
Point, though the services are similar but the prices and hygienic burger do
vary.
The bargaining power of suppliers is less again due to competitive market and
burger shops are compelled to offer its services at low price with high quality
services then only they can attract and retain their customers. Since there are
numerous business houses that provide the raw materials like pattymeat, bread
roll, lettuce, tomato, onion, mayonnaise, ketchup, and relish. We can choose
the most reliable, effective and reasonable supplier to meet our requirements.
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CHAPTER IV
MARKETING STRATEGIES
4.1.1 Segmentation
There are so many customers in Nepal and we have segmented the customers
according to the demographic area like urban area, income level: middle class and
others.
4.1.2 Target
Though there are so many customers we can target on but due to limited resources
and time constraints we are only targeting the Newroad area that is the most busiest to
target urban youths and adults who want quick and tasty lunch without hassle so there
will be opportunities of selling more of our products and take competitive advantages.
Burgers are general products that are readily available everywhere. In spite of its
general tendency there are certain elements in the product as well as service that
differentiate one burger from another.
As YOUR BURGER POINT is new entrants in the takeaway burger segment, our
initial strategy is to maximize sales in order to create a loyal customer base so as to
build a strong brand that will differentiate it from the competitors and also create
barriers for new comers. This strategy will be perused for next 3 to 5 years so as to
stabilize our market in order to fulfill our long-term objective of building a brand that
will be synonymous to tasty and quality burgers.
We will be basically targeting three segments of the burgers based on burger variant
as we need to provide variety of products to the market. The three segments will be
hamburger, chicken burgers and veggie burgers.
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Table 3: Summary of Estimates (Sales Target, Revenue, of Each Segment)
::
Through this survey, the total per year demand of burgers was found out to be about
547,500. Similarly, within burgers, demand for Hamburger was found out to be
273,750; Chicken-burger was found out to be 164,250 and Veggie-burger was found
out to be 109,500. With this demand on mind, I planned to serve only 15% of total
market and with 90% capacity utilization for the initial year. The total sales target for
the first year is about 68,985 burgers.
The demand sensitivity for all variants of burgers is assumed to be same considering
the little difference among the products. It is fairly assumed that Rs 1 increase in price
will decrease in demand of burger by 1000 units. Similarly, Rs 50,000 spent on
promotion per year will lead to increase in demand by about 11,000 units.
For hamburgers, the price will be decreased to Rs. 80 that is Rs. 5 will be reduced to
the market price. There wont be any place strategy, as it will involve extra
investment in fixed assets, as we will need to open up an exact same store in another
location. Similarly, 3.3 units of promotion will be done amounting to Rs 165,000. It is
logical to decrease the price by Rs. 5 as it will help to attract new customers. We will
be doing much promotion in newspapers and magazines as well as using social media
for creating buzz in the market.
For chicken burgers, the price will be decreased by Rs. 5 to make it Rs. 85. No
distribution channel will be added and 1.8 units of promotion will be done amounting
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to Rs 90,000. Similarly, for veggie burgers, the price will be decreased by Rs. 5 to
make it Rs. 75. In this segment too we will not be adding any distribution channel and
using 0.5 units of promotion amounting to Rs 25,000.
Even though the promotional expenses for each of the products variants are estimated
separately. The advertisements and promotions of one-product variants will provide
synergistic effects to other product variants.
4.4 Positioning
Products may be positioned in many different ways. Generally, the way they are
differentiated and the benefits they offer.
The basic goal of positioning strategy is to own a word that ranks the product in
prospects mind as a Hygienic. We would equip our workers with disposable gloves
preparing raw materials such as cooked patty of ground meat, bread roll, lettuce,
tomato, onion, mayonnaise, ketchup, and relish.
4.6 Benefits
Burger would be the tastiest and healthiest food that would reach the customers.
The marketing mix of Your Burge Point consists of the various elements in the
marketing mix that forms the core of a companys marketing system and hence helps
to achieve marketing objectives.
Product
We are providing hamburgers, chicken burgers and veg burgers to the customers with
very hygienic and great teaste. However, customers requirements change over time.
In order to meet these changes, Your Burger Point will introduce new products and
will continue to do so. Care is taken not to adversely affect the sales of one choice by
introducing a new choice, which will cannibalize sales from the existing one.
Price
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The danger of using low price as a marketing tool is that the customer may feel that
quality is being compromised. It is important when deciding on price to be fully
aware of the brand and its integrity.
Promotion
The promotions aspect of the marketing mix covers all types of marketing
communications One of the methods employed is advertising, Advertising is
conducted on in the press for example in newspapers and magazines.
Place
Place, as an element of the marketing mix, is not just about the physical location or
distribution points for products. It encompasses the management of a range of
processes involved in bringing products to the end consumer. The shop is located in
the busiest place of the Kathmadu i.e. Newroad.
People
The employees in Your Burger Point have a standard uniform and it specially focuses
on friendly and prompt service to its customers from their employees.
Process
The production process consists of converting various raw materials into burgers. The
basic process includes preparing raw materials such as cooked patty of ground meat,
bread roll, lettuce, tomato, onion, mayonnaise, ketchup, and relish. Then as the
customer's orders, the store manager will inform the cook and the helper. The cook
will then put the patty into the grill and bread roll into the oven. In the mean time, the
skilled staff will source all the necessary ingredients and both of them in coordination
will prepare burgers according to orders. The store manager will then prepare receipt
and hand over the burger and receipt to the customer and collect the payment.
Physical evidence
Your Burger Point focuses on clean and hygienic interiors of of the shop.
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CHAPTER V
OPERATION PLAN
The production process consists of converting various raw materials into burgers. The
basic process includes preparing raw materials such as cooked patty of ground meat,
bread roll, lettuce, tomato, onion, mayonnaise, ketchup, and relish. Then as the
customer's orders, the store manager will inform the cook and the helper. The cook
will then put the patty into the grill and bread roll into the oven. In the mean time, the
skilled staff will source all the necessary ingredients and both of them in coordination
will prepare burgers according to orders. The store manager will then prepare receipt
and hand over the burger and receipt to the customer and collect the payment.
Order of customer
Burger is prepared
Receipt is made
Suppliers decisions
In order to gain competitive advantage selecting key supplier is a must. Where and
what we buy or need to buy in the future should be thus properly analyzed. After
having done the market survey, we have decided to custom make the necessary
furniture from the Wood craft, a local furniture maker. They have ensured us effective
delivery of qualitative goods and serviced with custom made designs with certain
discounts.
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5.2 Locations and Facility
The shop will be located at New Road, Kathmandu. We regard this location as
appropriate for our business because this area comprises of both the residential and
commercial sector. This area has potential market with presence of many restaurants,
banks, beauty parlors, clothing store, shopping complex and accessibility to
transportation facility.
The capacity utilization for year 1 is 90% and expected to increase at the rate of 10%
per annum throughout the years. Total sales target for the year 2015 is 68,985 burgers
with the monthly average of about 5,749 burgers. Total of 36,956 hamburgers, 22,174
chicken burgers and 9,855 burgers are expected to be produced in 2015. The weighted
average price of burgers was found out to be Rs. 80.89; the total promotion expense is
expected to be Rs. 280,000 per annum.
As the store is planning to be operated in the rented space, fixed assets such as land
and buildings will not be involved. The equipment and machinery headings of the
fixed assets contain machines such as burger grill and fryer, microwave oven,
refrigeration unit with freezer and a computer for billing.
Similarly, Furniture and fixtures consists of cabinets and other items. The total
amount allocated for Machinery and Equipment and Furniture and Fixtures is Rs
400,000 and Rs 100,000 respectively. The costing of the required assets was done as
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per the brief market survey where suppliers of equipments and owners of burger
vendors were consulted for the pricing of the assets required for setting up this
establishment.
Particulars Amount
Furniture 100000
Machinery and equipment is depreciated at the rate of 10% whereas furniture and
fixtures at the rate of 20%, total amounting to Rs 60000 per annum.
The total raw material cost for three product lines were calculated based on
percentage of selling prices. 55% of the selling price consists of actual cost of raw
materials which amounts to about Rs 255,768.05
Raw material per month Proportion Amount/unit Amount (cost per month)
5.6 Labor
One cook and a support staff will be used interchangeably for operating the store
whose salary will be 12,000 each with total amounting to 24,000. The total cost for
labor is summarized below:
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Table 7: Labor Cost
Semiskilled 0 - -
Unskilled 0 - -
Total 24000
The total factory overhead will amount to 67,000 per month which includes rent of
Rs. 60,000 which is a going rate for shutter in busy streets of New Road; electricity
bill of about 2,000 and utilities of about of 5000.
The total factory cost will amount to about 346,768.05 and per unit factory cost will
be about Rs 60.32.
Particular Amount
Raw materials cost 255768.05
Labor cost 24000
Factory overhead expenses 67000
Total monthly sales target (units) 5749
Per unit factory cost per month 60.32
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CHAPTER VI
The organization will be registered as a partnership firm under Partnership Act, 2020
(1964) of Nepal with two partners.
Since the organization set up will be relatively very small, the structure will be flat
and have very informal but professional culture. YOUR BURGER POINT will have a
simple organisational structure with two partners handling the general management
functions and decision-making. Likewise, one store manager will handle the day-to-
day operation of the stores and two other skilled support staff will be employed in
order to prepare and serve burgers. (Refer Annex 2 for organisational chart). The
profile of partners is as follows.
Managers/
Partners
Store
Manager
Store Store
Support Staff Support Staff
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6.3 Fixed assets
As, there wont be any formal office infrastructure so there will not be any fixed
assets involved for administrative and organizational purpose.
The two partners will act as the overall manager of the business so Rs 20,000 have
been separated to both of them as their monthly salary. This is to support the notion
that remaining accumulated profit will be reinvested in the business for expansion.
Similarly, as the store requires one manager to handle the day-to-day operation, store
manager will be employed to handle inventory as well as daily sales activities. His
monthly salary will be Rs 15,000 amounting 180,000 per annum. Similarly, his cell
phone bill will also be reimbursed up to Rs 2,000 per month that is the only
administrative expenses.
Administrative Expenses
Salary 55000
Overhead:
Electricity 0
Stationary 0
Others 2000
Total 57000
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Table 11: Pre-operating Expenses
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CHAPTER VII
FINANCIAL PLAN
The total capital consists of fixed assets that will be used in factory, pre- operating
expenses and working capital:
The total working capital is calculated for different days of inventory of materials and
credit sales:
The total cash is equivalent to all monthly expenses for labor, factory expenses,
administrative expenses and marketing expenses. Majority of raw material is highly
perishable in nature. So, raw material are only stored for 2 days considering its easy
availability, transportation ease and lead-time. There is no work in progress inventory
in production process as inventory is sourced as needed. Similarly, there is no finished
products inventory as burgers are prepared as the customers' orders. Likewise, the
there is no account receivable as all the sales will be in cash.
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Therefore, total capital = fixed assets + pre-operating expenses + working capital
which is equal to Rs 708,384.54.
42% of the business is supposed to be financed by taking a long-term loan from the
bank at the rate of 12% per annum. Similarly, the owners will finance the balance that
is 58%. Thus, total of Rs. 300,000 will be taken as a long-term loan where as rest the
owners will finance Rs 408,384 itself. The company will not take any short-term loan
to finance its working capital. The financial plan is presented as follows.
Rs 300,000 will be taken as a long-term loan from a bank. The interest rate for the
loan is 12% per annum. The loan repayment schedule for five years is presented in the
table below.
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Table 15: Loan Repayment Schedule
Various pricing strategy was considered ranging from cost plus pricing to
comparative and marketing skimming. If we follow a cost-plus pricing strategy and
add 20% mark at the per- unit cost, the final selling price is Rs. 89.78. If a Market
Skimming strategy is used and premium price is charged, the final selling price is
fixed at Rs. 100 and subtracting per unit cost calculated Rs. 74.8, the markup will be
is Rs. 25.18.
The final per unit cost is calculated to be Rs. 74.82 and as the market is highly
competitive, we will use competitive pricing where the weighted average price is
found to be Rs. 80.89 with a markup of Rs. 6.08
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CHAPTER 8
FINANCIAL ANALYSIS
As the profit and loss table shows, YOUR BURGER POINT expects to continue its
steady growth in profitability over the next five years of operations. The profit for the
first year will be Rs. 359,177.19 and will increase throughout the years to be Rs
1,374,339.20 at the end of fifth year. The complete projected profit and loss statement
of YOUR BURGER POINT is as follows.
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Accumulated 359,177.19 971,040.81 1,836,270.89 2,955,629.02 4,329,968.22
Profit
= 1+ 349,207.35 / 611,863.63
= 1.5707 years
The cash flow statement shows the Cash Inflows and Cash Outflows of the BUGER
JOINT to project the Net Cash Flow of the business. The net cash flows from Year 1
to Year 5 is calculated to be Rs 354,903.06, Rs 618,973.96, Rs 865,993.64, Rs
1,113,013.33 and Rs 1,360,033.02 respectively.
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Table 19: Projected Cash flow Statement
The cash flow statement illustrates that Your Burger Point expects to maintain a
steady rate of cash flow over the next five years of operations. Please refer to Annex 3
for the complete projected cash flow statement.
YOUR BURGER POINT is to maintain a healthy balance sheet. Please Refer Annex
2 for complete projected balance sheet.
Analysis shows that YOUR BURGER POINT will break-even at 83.84% of total
sales in the 1st year. It is also because the capacity utilization is 90% in initial period.
It can also be attributed to gestation period. BEP would continuously decrease in the
upcoming years with higher utilization of capacity and improvement in sales and
costs. This break-even decreases to 57.20% by the end of 5th year
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Figure 3: Five Years BEP
The NPV of the YOUR BURGER POINT is Rs. 2,335,908, i.e. positive. Hence, the
business is a profitable and sustainable one because the cash inflows from the
business in future are positive.
We can see that the BEP will been declining gradually till the 5th year, which
is a very good sign for the business.
The Net Present Value of the business is positive.
The expected future cash flows of the project are greater and increasing.
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APPENDICES
Annex 1
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Annex 2
LIABILITIES
Term loan 300,000.00 252,777.08 199,887.41 140,650.98 74,306.18 -
Short term - - - - - -
loan
Initial Equity 408,384.54 408,384.54 408,384.54 408,384.54 408,384.54 408,384.54
Profit - 359,177.19 971,040.81 1,836,270.89 2,955,629.02 4,329,968.21
Retained
Total Equity 408,384.54 767,561.72 1,379,425.35 2,244,655.42 3,364,013.55 4,738,352.75
Total Capital 708,384.54 1,020,338.80 1,579,312.76 2,385,306.40 3,438,319.73 4,738,352.75
& Liabilities
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