Professional Documents
Culture Documents
Janary 2012
Janary,
OP Support Department 4 / Office Printing Support Division
CS Headquarters / KMBT
KMBT Confidential
Contents
1. Image issue
5. FAX issue
3. ADF issue
3-1. Original is not taken up
3-2. ADF operating noise
3-3. Hook of DF-open/close-lever is broken *
4. Finisher issue
4-1. Jam : 72-17 (FS-529)
6 O
6.
Operation
ti / Display
Di l issue
i
6-1. Default setting of Original Type cannot be changed
6-2. 8-1/2*11 is displayed when setting A4R on the ADF
6-3. Email is always selected when you select FAX address
6-4. Remaining toner amount is not displayed correctly
6-5. Size detection failure of the bypass tray *
8 Others
8.
8-1. C-D004/C-FA14
8-2. Implementation method of toner yield improvement *
8-3. Freeze (after recovering from sleep mode) *
8-4 Freeze (while copying) *
8-4.
8-5. NV-RAM connector breakage *
8-6. Unable to obtain CSRC data *
8-7. IEEE802.1x connection failure *
KMBT Confidential
[Symptom]
Images get shrink when you hide sender information(FAX).
[Cause]
Problem
P bl
off th
the firmware
fi
for
f FAX board
b d FK
FK-508.
508
Extra space(white lines) is add to the received data if you switch off add
sender information (outside/inside) in administrator mode for one-time
when you send a message.
[Action in the field]
Update the firm
firmware.
are
Temporary (Special FW) : GDC-B5 (DLBT1002699EN*)
Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
KMBT Confidential
[Symptom]
The outer / inner surface of the Ds Collar g
gets worn which causes black bands
to appear on side of the image.
In a worst case,
this whole area
b
becomes
bl
black.
k
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KMBT Confidential
[Cause]
1 Some amount of the developer enter the sliding area between the Ds Collar
1.
and the shaft of developing roller.
-> The inner surface of the Ds Collar gets worn.
2 S
2.
Some amountt off the
th developer
d
l
gett stuck
t k between
b t
the
th Ds
D C
Collar
ll and
d th
the
housing of the developer. Due to this, the Collar will be fixed.
-> Specific area of the collar will continue to contact the drum, causing
the
h outer surface
f
off the
h collar
ll to wear.
[Countermeasure]
Improve
p
the abrasion resistance of the Ds Collar ((Add a bearing
g to its inner
surface).
[Action in the field]
Replace the following part.
(For the better replacablitiy in the field, a kit will be provided for the
replacement instead of a single part.)
P/N A1UDR90100 Ds Roll Kit (See the details on the following page.)
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KMBT Confidential
TABT1100376EN*
KOM110685
KMBT Confidential
KMBT Confidential
TABT1100092EN*
TABT1100038EN*
KOM101075E*
KMBT Confidential
TABT1100115EN*
[Cause]
There is a difference between the updated value of paper position and the actual
paper travel distance
distance . Therefore,
Therefore a paper fails to slow down at the required timing
and gets too closer to the one in front. As a result, Jam occurs because the sensor
prior to the registration roller cannot pick up OFF edge of the paper in front.
[Countermeasure]
The FW is changed to match the updated value of paper position and the actual
paper travel distance
distance.
[Action in the field]
Update
p
the firmware.
Temporary (Special FW) : GE6-B5 (DLBT1003029EN*)
Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
KMBT Confidential
[Symptom/Cause]
After paper jam occurs in fusing section,
section when pulling out the jammed paper by
strong force or the feeding paper is relatively thick, there is a possibility that
actuator would be broken.
[Countermeasure]
The actuator is increased in strength with five times than the current design.
*Caution
If replacing by one- piece actuator for MIF, there is a problem on the safety due
to having concerns about Separation Claws spring probably dropping down.
For the broken actuator in MIF, please replace it with Separating Guide Assy
which is newly-made part (A1UDR72100) and includes the modified actuator.
((Please refer to the next page.)
p g )
Applied to production - please refer to KOM110071E*
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KMBT Confidential
Guide
Separation
Guide Assy
10
KMBT Confidential
2-4. How to select the machine motion when controller JAM occurs [1/2]
TNBT1100128EN*
[Outline]
We will p
provide yyou with the countermeasure to p
prevent fuser actuator breakage
g
occurring based on the following scenario.
As long as the machine works within the specification, it stops immediately
just after the paper size error occurs (when you try to print from the bypass
tray). We call that "Controller Jam".
In that situation, the paper would be caught between the fuser rolls so that
you have to remove itit.
However, if you pull the paper too strong, the fuser actuator might be broken.
(TABT1000815EN*)
[Action in the field]
1. Update the firmware to Special FW: GC3-C4(DLBT1101601EN*)
2 Set the software SW50 as below.
2.
below
SW50: 0x00 (default): The machine stops right after the error occurs.
(original motion, controller JAM).
SW 0 0x10:
SW50:
0 10 Continue
C i
printing
i i even when
h the
h paper size
i error occurs.
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11
KMBT Confidential
2-4. How to select the machine motion when controller JAM occurs [2/2]
TNBT1100128EN*
[Options]
a) Stop right after the error occurs (default,
(default original motion
motion, controller JAM)
JAM).
b) Continue printing even when the paper size error occurs.
Caution
*Caution
In this case, the paper output will completely finish, however, you will see
the massage Paper size / Incorrect Type on the operation panel because
the paper size error is detected
detected. To cancel the massage
massage, load a paper of
any type on the bypass tray.
(Exception)
The machine works as original motion in the following conditions even when
you select Continue printing. Duplex printing
The paper size is larger than the size detected by the machine.
The print job includes Center Staple and fold, Half-fold, Tri-fold, or Z-fold
(when finisher is attached).
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KMBT Confidential
[Cause]
To avoid JAM,
JAM the front edge of the guide (A1UD5626
(A1UD5626*))
on the paper feed side is designed to be higher than
that of the guide on the vertical transport side (A1UD5724*) ,
However, some are inversely placed due to the variation
in production. Consequently, the paper may get caught.
This problem occurs only at the tray 2.
[Countermeasure]
position of the front edge
g of the p
paper
p g
guide of
Alter the p
the tray 2 to be in correct position.
Please refer to PMN for the part number.
A1UD5724
JAM
A1UD5626
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KMBT Confidential
[Countermeasure]
Reinforce the lever by design change.
The details are shown in the next section.
[Action in the field]
Applied to production T.B.A
KonicaMinolta Model
bizhub423
bizhub363
bizhub283
bi h b223
bizhub223
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14
KMBT Confidential
OLD: A1UD5611-00A
NEW: A1UD5611-01B
15
KMBT Confidential
[Symptom]
The right
g rear side of a cassette breaks when it is slid into the machine/cabinet
with great force.
[Cause]
The damaged part is considered safety rate into its design, however if the
cassette is slid with greater than estimated force, it may result in breakage.
In some cases, the pickup lever breaks. (TABT1100218EN*)
[Countermeasure]
1. Reduce the force acting on the cassette and the pick-up lever.
-> Approx. 30% force has been reduced by changing the contact angle of
the pick-up lever.
2 Permanent only: Reinforce the cassette
2.
(ref.) Pick-up lever reinforcement is has been applied to production.
(TABT1100218EN*)
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16
KMBT Confidential
TABT1100394EN*
A1UDP004 (Mylar)
Return to the Contents
17
KMBT Confidential
TABT1100394EN*
2-2 Added fillet geometry and the rib to improve strength of the problem area.
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18
KMBT Confidential
Reinforcing Part
A1UDP003
Fit to the
corner
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19
KMBT Confidential
Reference for p
pasting
g
(Fit to the side of the resin block)
Reference for
pasting
Mylar
A1UDP004
Return
to the Contents
20
KMBT Confidential
[Symptom]
Original is not taken-up
taken up because the Paper Take-up
Take up Roller of ADF keeps stay in
the Lower position.
We can not use ADF.
It is easy to drop from the Stopper of front side in Paper Take
Take-up
up section
section.
[Countermeasure / Action in the field]
The following 3 items are implemented to increase the overlap quantity of the
stopper of front side in Paper Take-up section.
1. The shape of the Lever has been changed.
2. The ditch position of the Shaft (a) for installing the Stopper has been moved.
3. The ditch position of the Shaft (b) for installing the Retaining Ring (a) has been
moved.
moved
The details are shown in the following pages.
pp
to p
production - [[DF-621]] S/N : A143WY1057200 and onward
Applied
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21
KMBT Confidential
TABT1100006EN*
KOM110021E*
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22
KMBT Confidential
TABT1100006EN*
KOM110021E*
KMBT Confidential
TABT1100095EN*
[Cause]
Noise is g
generated from ADF when
[1] Pickup roller goes up/down
The paper stopper hits the pick arm very hard when the pickup roller
goes down.
When the pickup roller goes up, it hits the top cover guide.
When the pickup roller goes down, the separation guide vibrates due to
its moving gap.
When the pickup roller goes down, it vibrates due to its moving gap.
[2] the slit glass is cleaned
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24
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KMBT Confidential
26
KMBT Confidential
[Symptom]
When you close the DF access
access-cover
cover while strongly pushing the handle of
its open/close lever with your palm, the handle bends to the opposite side
of the cover opening position and the front side hook might be wrongly
latched.
latched
If you force the cover open, the rear hook will receive too much stress and
then be broken.
broken
[Cause]
Reinforce the handle of the lever
lever. (The details are shown in [3/4]
[3/4].))
[Action in the field] *Take either one of the following actions.
1 Temporary: Add reinforcing part (P/N: A143P18100) to the handle
1.
2. Permanent: Design Change of the handle (P/N: A143PP5R03)
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KMBT Confidential
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KMBT Confidential
S/N
/
A1UD001002301 and onward
A1UD011009112 and onward
A1UD021005669 and onward
A1UD041002909 and
d onward
d
A1UD071000150 and onward
A1UD081000921 and onward
A1UD121000471 and onward
A1UD171000026 and
d onward
d
A1UDT81000231 and onward
(A1UD012000722)
(A1UD0M1000002)
A1UE001003683 and
d onward
d
A1UE011012441 and onward
A1UE012003072 and onward
A1UE021010108 and onward
A1UE501000201 and
d onward
d
TABT1100220EN*
KOM110961
Production
D t
Date
2011/9/17
2011/8/17
2011/8/15
2011/9/2
2011/8/15
2011/7/22
2011/7/18
2011/8/11
2011/7/25
TBA
TBA
2011/7/27
2011/7/26
2011/10/10
2011/8/9
2011/7/27
30
KMBT Confidential
Applied
A li d tto production
d ti - [FS-529]
[FS 529] S/N : AOU7WY2015605 and
d onward
d
D cut p
part
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31
KMBT Confidential
3)Fill the gap between D cut part of the shaft and lock lever. (If 2) is no problem, perform this action.)
Dimension of Mylar
Length ->
> 10mm
Width -> 3mm
Thickness -> 0.1mm
Attach Mylar on the face of D cut
part by double-faced
double faced tape
tape.
Fill the gap between the shaft and lock lever.
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32
KMBT Confidential
[Symptom]
Y h
You
hear a b
busy signal
i
l when
h you pick
i k up th
the receiver
i
off th
the ringing
i i ttelephone
l h
(externally connected). After that C-B120 occurs when the receiver is put down.
[Cause]
Problem of the FAX firmware.
An unnecessary error processing is done in FK-508FW when you receive msgs
those should be discarded
discarded.
[Countermeasure]
Modify the FW (Add a process of discarding msg
msgs
s those should be discarded
discarded.))
[Action in the field]
Update
p
the firmware.
Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
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KMBT Confidential
[Symptom]
When receiving a G3-FAX
G3 FAX from a specific FAX machine (such as CanoniRC3380F)
CanoniRC3380F),
R11 error may occur.
[Cause]
This issue is caused by modem incompatibility.
There is a problem with the modem when the system goes into Receive PhaseD, and Silicon DAA (which controls connection) is directly-connected
directly connected to the
modem in FK-508. As a result, unintended disconnection occurs.
[Action in the field]
Update the firmware.
Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
KMBT Confidential
TABT1100379EN*
[Cause]
Problem of the FAX driver.
The line for transmitting the destination number is missing in PJL
commands.
[Countermeasure]
[C
t
]
Fixed the bug of the FAX driver.
Ver.1.2.0.0 (old ver. 1.1.0.0
Core2.04.28-1.29 (old ver. 2.04.28-1.21
[Action in the field]
MR version will be released at a later date.
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KMBT Confidential
[Symptom]
FAX jjob cannot be deleted even after selecting
g Delete on the confirmation
screen of Are you sure you want to delete this job?.
Deleting the job becomes possible after the main switch OFF / ON.
[Cause]
C
Problem of the FAX FW
Job completion process stops when redial notification and job cancel are
requested
t d att the
th same time,
ti
which
hi h iis a very rare titiming.
i
[Countermeasure ]
Modified the FAX FW to complete the job delete properly.
[Action in the field]
U d t th
Update
the fifirmware
Temporary (Special FW) : GC7-C8 (DLBT1102447EN*)
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KMBT Confidential
[Action
[A
ti iin th
the fi
field]
ld]
Update the firmware.
Temporary (Special FW) : GC5-C8 (FAX Ver. G00-04) or later
Permanent (Mass-production program) : To be applied to the next MR version.
Return to the Contents
37
KMBT Confidential
[Symptom]
The default setting of Original
Original Type
Type cannot be changed even when you select
a setting and set it as Current Setting.
[Cause]
Problem of the firmware.
A common process is used to set Factory default and Current Setting of
the Original
Original Type,
Type , and Text
Text is always set in that process.
[Action in the field]
p
the firmware.
Update
Temporary (Special FW) : G00-26 (DLBT1001550EN*)
Permanent (Mass-production program) : G00-B5 (DLBT1002252EN*)
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KMBT Confidential
[Symptom/Cause]
If an A4R original
g
document is curled and the trailing
g edge
g is up,
p the p
paper
p length
g
sensor/2(PS7) is not ON. So, the machine recognizes that it is 8-1/2*11.
If you choose A4 size for printing under that condition, the machine shrinks the
image
g to 97.3% ((from 8-1/2*11 to A4).
) As a result,, the trailing
g edge
g of the
original document is missing in the printed paper.
[Action in the field]
Update the firmware.
Temporary (Special FW) : GC1-C2 (DLBT1100939EN*)
*You
You need to set the following software SW to enable this countermeasure.
Software Switch No. : 13
HEX Assignment 00 : This countermeasure is not applied. (default)
HEX A
Assignment
i
t 80 : Thi
This countermeasure
t
is
i active.
ti
**Caution : When this active, 8-1/2*11 paper cannot be recognized by DF.
39
KMBT Confidential
[Cause]
Problem of the firmware of the controller.
You have to set a default document name when you select an abbreviated
address other than FAX. However, a default document name is set even when
only FAX is available. As a result, this problem occurs because the system is
designed to always select E-mail setting when a document name is set.
[Action in the field]
Update the firmware.
Permanent (Mass-production program) : G00-B5 (DLBT1002252EN*)
KMBT Confidential
[Cause]
The information of remaining toner amount is obtained from the backup memory
when the Power is ON / the machine gets back from sleep, but the information of
toner consumption rate is updated at the start of printing. Therefore, the
consumption rate is 0% (toner full) right after the machine boots up.
[Countermeasure]
The process is changed
g to calculate the consumption rate right
g after the machine
boots up and convey it to the MFP controller.
[Action in the field]
Update the firmware.
Temporary (Special FW) : GE6-B5 (DLBT1003029EN*)
p
p
program)
g
) : G00-C2 ((DLBT1100838EN*))
Permanent ((Mass-production
Return to the Contents
41
KMBT Confidential
[Symptom]
After placing 114 mm envelope(s) on the bypass tray then input the size from the
control panel, the size shown on the screen will alternately be A6SEF and B6SEF
then reinputting the custom size becomes impossible.
[Cause ]
Problem of the engine FW.
Due to the detection reference voltage swing when placing CD 114mm width
envelope(s)
l
( ) on th
the ttray, th
the reference
f
voltage
lt
goes above/below
b
/b l
the
th threshold
th h ld
value of A6SEF and B6SEF, which is 115mm, thus the size will be updated
accordingly. For this reason, the input custom size will be cleared.
[Countermeasure]
Modified the detection algorithm.
[Action in the field]
Update the firmware.
Temporary (Special FW) : GC3-C8 or later (DLBT1102098EN*)
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42
KMBT Confidential
[Symptom]
You hear noise from the receiver (the telephone is off-hook)
off hook) when you listen to
a voice response such as weather forecast service.
[Cause]
The cutoff frequency of 3.9kHz makes it difficult to listen to programs.
[Countermeasure]
Change the cutoff frequency of the low-pass filter circuit on the FAX board from
3.9kHz to 3kHz.(Change the FK-508 board)
[Action in the field]
Change the FK-508 board.
P/N : [Old] A22MH01W08 [New] A22MH01W1B
Applied to production - [FK-508] S/N : A22MT81000212 and onward
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KMBT Confidential
[Symptom]
KOM110895E*
Some customers may perceive ozone smell.
However,
H
th
the ozone concentration
t ti outside
t id the
th machine
hi iis within
ithi th
the product
d t
specifications.
[Action in the field]
Add ozone filter just below the machine cooling-fan motor.
P/N : A1UDP00100 (after part)
*Thi countermeasure
*This
t
should
h ld b
be provided
id d tto th
the customers
t
sensitive
iti tto
smell.
Ozone filter A1UDP001
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44
KMBT Confidential
[Ozone Filter]
Machine Cooling-Fan
Ozone Filter
P/N: A1UDP00100
(after part)
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45
KMBT Confidential
TABT1100261EN*
KOM110895E*
46
KMBT Confidential
Countermeasure
The power saving mode is changed from Sleep to Standby.
Action in the field
Update the firmware.
Temporary (Special FW) : GDM-B5 (DLBT1002757EN*)
Permanent (Mass-production
(Mass production program) : G00
G00-C0
C0 (DLBT1003108EN*)
(DLBT1003108EN )
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KMBT Confidential
[Background]
We modified the image processing method to provide less variability in image
density control (caused by machine condition or environment etc.), resulting in
better toner mileage.
[Implementation Method]
1. Update the FW to Ver. Gxx-C2 or later of Special FW/Mass-production
program.
2. Set Engine DIP SW as below (only for bizhub283/223)*
7: OFF 8: ON
[Setting method]
Enter "Security settings by [STOP -> 0 -> C] at Service Mode when
setting Dip SW.
* This must be done when setup a machine even though it originally
has "Gxx-C2 " FW.
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KMBT Confidential
TNBT1100055EN*
Caution 1:
Gradation Adjustment must be done after the FW is updated,
otherwise, the toner yield does not improve.
Caution 2:
Using fresh paper / customer's typical paper is strongly recommended. If you
used damp paper, the test pattern would not be correctly printed and toner
yield
i ld could
ld nott b
be iimproved.
d
[Reference Information]
You can adjust the center value of image density with the Dip SWs above
above.
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49
KMBT Confidential
[Symptom]
Print job (print / FAX) wont
won t be printed when sleep mode and the operation panel
freezes at the KM logo / blank screen (can be recovered by power OFF / ON).
[Cause]
Problem of the firmware.
Loop process is performed when a trap is requested and it normally finishes
after15 times but was finished after 16 times,, the value was written beyond
y
the
allocated sequence region caused stack smash, resulting in the panel freeze.
[Countermeasure]
Modified loop process.
[Action in the field]
U d t th
Update
the FW
FW.
Temporary (Special FW) : GC4-C2 (DLBT1101323EN*)
Permanent (Mass-production program) : G00-C8 (DLBT1101670EN*)
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KMBT Confidential
[Symptom ]
The operation
p
p
panel locks up
p after loading
gp
paper
p for p
paper
p empty
p y detection
(can be recovered by power OFF / ON).
[Cause]
Problem of the firmware
There was a problem in the timing of erasing transfer parameter, which is
management information, so the information couldnt be received.
[Countermeasure]
Change the timing of erasing the transfer parameter.
[Action in the field]
Update the FW.
Permanent (Mass
(Mass-production
production program): G00-C8
G00 C8 (DLBT1101670EN*)
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KMBT Confidential
52
KMBT Confidential
[Symptom]
MFP doesnt receive a data acquisition
q
request
q
file while CSRC server
requesting it and consequently the communication may not be established (HB:
Heart Beat file wont be sent).
[Cause]]
[C
Although resending function is not applied to the HB-transmission, the HBtransmission wont be sent when the number of resending reaches its
maximum
i
value.
l
[Countermeasure ]
Modified the main body FW
FW.
Modified to send the HB-transmission even after the number of resending
reaches its maximum value
[Action in the field]
Update the firmware.
p
y ((Special
p
FW)) : GC6-C8 ((DLBT1102354EN*))
Temporary
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53
KMBT Confidential
[Cause]
Problem of the FW (LAN driver)
The network card cannot receive multicast packets once the LAN cable is
disconnected because the multicast table is cleared when disconnected and
will not be re-created even when re-connected.
As authentication protocols in IEEE802.1x (EAPOL/EAP) are sent via
multicast addresses, if the network card doesnt
doesn t response to multicast packets,
the authentication will fail and the re-connection to the LAN will also fail.
[Countermeasure]
Modified the FW (LAN driver) to recreate the multicast table for reconnection.
[Action in the field]
Update the firmware
firmware.
Special FW GC7-C8 (DLBT1102447EN*)
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54
Th k you for
Thank
f your kind
ki d cooperation.
ti