Business English for IT

Students
by Tijana Dabic
Sadraj
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COMPANY AND JOB POSITION QUESTIONS

CV WRITING
COVER LETTER WRITING
TELEPHONING
TELECONFERENCING
MEETINGS
NEGOTIATING
USEFUL INTERNET LINKS

Business English for IT Students

COMPANY AND JOB POSITION QUESTIONS

I.
II.

Choose one company (preferably world-known) and answer the questions below:
COMPANY QUESTIONS
1.
Whats the name of your company?

2.

What does your company do?

................................................................................................................................................
3.

When was the company set up? By whom?

..
4.

Where are you located?

..
5.

How many people work for your company?/How many people do you employ?

.
6.

What do you sell?/What services do you provide?

7.

Who are your main customers?

.................................................................................................................................................
8.

Where are your biggest markets?

.
9.

Who are your main competitors?

.
10.

What projects/products are you working on/developing at the moment?

..................................................................................................................................................
11.

What are your plans for future?

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(additional: vision, logo, slogan...)
III.

Group work: Make your own company and present it using the questions above.
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Business English for IT Students

JOB POSITION QUESTIONS

1. Where do you work?/ Who do you work for?

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2. What do you exactly do in the company?/ What does your job involve?
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3. What qualifications do you have?
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4. What is your working time?
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5. Describe your working conditions?
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6. What job benefits do you have?
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7. What skills would you like to develop in future?
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Task: Describe your job position and job positions of your colleagues in the company you founded together.
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Business English for IT Students

WHAT ARE THE BASIC ELEMENTS OF A CV?

Whether a potential employer asks to see your curriculum vitae, CV or resume, they're looking for one thing
a document that proves why you're the ideal candidate to invest their time and money in. Essentially it's a
sales brochure, pinpointing the interesting USPs (unique selling points) that make you stand out from the
crowd.
There's no universally accepted format, but your CV should cover these elements:

Your details - Include your name, address, phone numbers and email address so any interested
employers can contact you easily. Information such as nationality, age and driving licence status are
optional.

Personal statement - One paragraph that immediately captures the attention of your reader and
entices them to find out more about you. Be careful not to cram too much in. Instead take your main
skill and relate it to the job you're after to show employers why you meet their needs.

Work experience - List your most recent position first, continuing in reverse chronological order
including the name, location, website and dates of your employment for each company you have
worked for. Aim to use bullet points wherever possible to highlight your responsibilities and
achievements in each role so the person scanning your CV can quickly match up your experience with
their job description.

Education - Again, in reverse chronological order, give brief details of your academic and professional
qualifications along with the grades you achieved. If you're looking for your first job since leaving
education, include this information above any work experience.

Skills - Whether you realise it or not you will have picked up many skills over the years, some tangible,
some less so. Include every IT package or programme you have used as well as any foreign language
skills you have gained, and state whether you're at a basic, intermediate or advanced level. Skills such
as communication and project management are harder to substantiate and should be backed up with
examples.

Hobbies and interests - Including these is optional and often used to fill up space at the end of the
document. The idea is to give the interviewer a more rounded picture and, perhaps, something more
personal to discuss at an interview.

References - It's not necessary to list referees on your CV, but you should state that details are
available on request. If this is your first job, it's a good idea to nominate tutors or mentors. You'll
obviously need to choose references that you're confident will give positive remarks, but you should
also make sure they would be easily contactable by potential employers when the time comes.

A clear and simple layout - Always keep your CV to two pages of A4. It should be clear to anyone
reading your CV where to find the information they're looking for, with enough white space' to ensure
they're not overawed at first glance.
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Business English for IT Students

USEFUL PHRASES IN CV WRITING

Prevedite date fraze:
... years successful experience in ... as ...
Extensive practical hands-on experience as ...
Gained hands-on experience in
Motivated and enthusiastical (about) ...
Professional in appearence and presentation
Participated in ...
Assisted in / with ...
Worked on ...
Worked as ...
Worked with ...
Developed ...
Organized ...
Served as ...
Oversaw the production of ...
Kept accurate computer records of ...
Managed / Handled ...
Managed / Supervised
Managed ...
Trained new clerks.
Represented the company at ...
Instructed ... in ...
Developed expertise in ...
Received ... award

Business English for IT Students

ESSENTIAL ELEMENTS OF COVER LETTER and TIPS for WRITING

Information about you

Begin your cover letter with your contact information. It should be in block style, on the left margin of your
paper, towards the top.
Name
Current home address
Telephone number
Date
Include a date as you would do with any business letter.
Contact Person's Name, Title, Employer, and Address
Including a specific name can get your letter and resume to the hiring manager more quickly and can be an
effective personal touch. If you are applying for an advertised position that does not give a name to contact,
call the company and ask for the department manager's name.
Salutation
Choose the appropriate way to address the contact person.
For example:
Dear Mr. Johns (if a man's name is the contact)
Dear Ms. Smith (if a woman's name is the contact)
Dear Prospective Employer (if there is no contact name)
Opening Paragraph
In the opening paragraph tell how you learned about the position. You may, for example, know of a job
through:
a classified advertisement
an unsolicited mailing
the Internet
personal referrals
Middle Paragraph
This paragraph gives a summary of your background and critical skills (hard skills) that make you qualified for
the position.
Second Middle Paragraph
This paragraph can be used to demonstrate your persuasive skills (soft skills).
Contact Information and Closing
At the end of the letter talk about your availability for the job, where you can be contacted, and when you are
going to contact the hiring person for an appointment to discuss your application. If you have no contact
name you may simply want to indicate your anticipation for a response in this part of the letter. Thank the
person to whom you are writing for his/her time and consideration of your application.
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Business English for IT Students

TIPS FOR COVER LETTER WRITING
1. ADDRESS your cover letter to a REAL PERSON! Do your best to find out TO WHOM you should address your
cover letter. "Dear Manager" is lifeless.
2. OPEN with an attention-grabbing first sentence to really grip the reader. This approach will almost guarantee
your cover letter and resume get a much closer look.
3. REMEMBER -- Less is MORE! The best cover letters have plenty of white space. Clear, focused, short and
sweet gets the interview every time.
4. FOCUS on what you can do for the employer. How can you benefit the company specifically? Do a little
research and relate this value-added simply and clearly in your letter.
5. CHOOSE WORDS that show enthusiasm and passion for the position you seek ...(big, big secret!) Then, carry
this passion into the interview with you.
6. REQUEST ONE ACTION you want the employer to take: "I would really like the opportunity for a personal
interview this week." (You never know until you ASK)!
7. END your cover letter with enthusiastic and telling verbiage, such as, "I look forward to being interviewed at
your earliest convenience. Thank you so much for this opportunity. Sincerely, Jane Jobseeker."
Danielle Driscoll
23 West St
West Lakes SA 5021
T: (06) 0000 0000
M: 0400 000 000
E: danielledriscoll@email.com
[date]
George Hape
HR Director
GoGo Mobile

Dear Mr Hape
I am writing to apply for the IT Support Officer role at GoGo Mobile recently advertised on SEEK.com.au.
I am an enthusiastic and high-achieving IT professional with a Bachelor of Computer Science, currently completing my Master of
Networking Systems and Administration. I have exceptional technical and analytical skills, with over 3 years experience in software
development, database management, information system support and security, and network and server support. In my previous roles I
have performed installation and configuration of software and hardware, router and switch administration, and worked extensively with
Windows and Active Directory. I have helped clients both on site and remotely, and have always demonstrated a keen ability to
problem-solve and troubleshoot.
You will find me to be a positive, motivated and hard-working person who is keen to understand company needs and contribute. I have
excellent communication skills that allow me to work effectively and positively with staff and external stakeholders.
My resume is attached and I look forward to being able to discuss the position with you further.
Yours sincerely,
Danielle Driscoll

Business English for IT Students

TOP JOB INTERVIEW QUESTIONS

1.

Tell me about yourself

2.

Are you happy with your career to date?

3.

What do you like about your present job?

4.

What do you dislike about your present job?

5.

What are your strengths?

6.

What is your greatest weakness?

7.

Why do you want to leave your current employer?

8.

Why have you applied for this particular job?

9.

What can you bring to this organization?

10.

Why should we hire you?

11.

Why do you want to work here?

12.

What are your goals?

13.

Why did you leave (or why are you leaving) your job?

14.

What salary are you seeking?

15.

If you were an animal, which one would you want to be?

16.

What is the most difficult situation you have had to face and how did you tackle it?

Business English for IT Students

USEFUL TELEPHONE VOCABULARY AND PHRASES IN ENGLISH.
Making contact :
Ostvarivanje kontakta

Hello / Good morning / Good afternoon ...

This is John Brown speaking
Could I speak to ......... please?
I'd like to speak to ..... .....
I'm trying to contact .........

Giving more information:

Davanje dodatnih informacija

I'm calling from Tokyo / Paris / New York / Sydney ...

I'm calling on behalf of Mr. X ...

Taking a call :
Preuzimanje poziva

X speaking.
Can I help you?

Asking for a name / information:

Pitati za ime ili informaciju

Who's calling please?

Who's speaking?
Where are you calling from?
Are you sure you have the right number / name?

Asking the caller to wait:

Zamoliti sagovornika da ostane na
vezi

Hold the line please.

Could you hold on please?
Just a moment please.

Connecting :
Povezivanje

Thank you for holding.

The line's free now ... I'll put you through.
I'll connect you now / I'm connecting you now.

Giving negative information :

I'm afraid the line's engaged. Could you call back later?
I'm afraid he's in a meeting at the moment.
I'm sorry. He's out of the office today. /
He isn't in at the moment.
I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
I'm sorry. There's nobody here by that name.
Sorry. I think you've dialled the wrong number./
I'm afraid you've got the wrong number.

Davanje negativnih informacija

Telephone problems :
Problemi na vezi

The line is very bad ... Could you speak up please?

Could you repeat that please?
I'm afraid I can't hear you.
Sorry. I didn't catch that. Could you say it again please?

Leaving /
Taking a message :

Can I leave / take a message?

Would you like to leave a message?
Could you give him/her a message?
Could you ask him/her to call me back?
Could you tell him/her that I called?
Could you give me your name please?
Could you spell that please?
What's your number please?

Uzimanje, ostavljanje poruke

Business English for IT Students

TELECONFERENCES TIPS AND USEFUL PHRASES
1. Be sure to specify which time zone the time of the meeting is given in.
2. Send out the agenda well in advance and ask for feedback.
3. Meet up five or ten minutes before the scheduled time to have a chat with the people at your
end of the teleconference.
4. Prepare small talk topics in case you have to kill time.
5. Start with a roll call.
6. Have some periods where people are asked to all speak one at a time.
7. Hold votes halfway through the discussion to check progress towards agreement
and keep people involved.
8. Ban emailing and texting during the teleconference.
9. Summarise and confirm the discussion every so often.
10.Schedule some people to join the conference call only when the points that are relevant
to them are scheduled to come up.
11. Use names as much as possible.
12. Keep teleconferences short.
13. Stop people interrupting each other.
14. Introduce everyone at the beginning of the meeting.
15. Ask everyone to introduce themselves at the start of the teleconference.
16. Very clearly mark when you are moving to a different stage of the meeting.
17. Go through the agenda in detail at the start.
18. Summarize all discussion and decisions at the end of the teleconference in the same order as
the agenda.
19. Dont be shy about asking people to speak up or repeat.
20. Give a preview of what you are going to say.
21. Explain anything happening your end that the other side cant see.
22. Clearly explain if the people taking part are different from those written on the agenda.
23. Mention at the beginning if anyone will arrive or leave during the teleconference.
24. Explain exactly what parts of documents you are talking about.
25. Check if everyone has the documents you are talking about and has found the right place.
26. Explain any silences your end.
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Business English for IT Students

27.Politely explain if there is bad sound quality or other technical problems that will make
understanding difficult.
Task 1: Choose your top seven tips from the list above.
...

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Glossary
time zone

vremenska zona

small talk

askanje

specify

jasno odrediti

mark

oznaiti, obeleiti

agenda

dnevni red

topic

tema

in advance

unapred

roll call

prozivka

feedback

povratna informacija

one at a time

jedan po jedan

schedule v

zakazati, ugovoriti

vote

glas, miljenje

scheduled adj

zakazan, ugovoren

agreement

dogovor

schedule n

raspored

involved

ukljueni

ban

zabraniti

texting

pisanje/kucanje poruka

introduce

upoznati, predstaviti

mention

pomenuti

speak up

govoriti glasnije

silence

tiina

repeat

ponoviti

preview

prethodni pregled

summarise

sumirati, rezimirati

come up

pojaviti

confirm

potvrditi

interupt

prekinuti

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Business English for IT Students

Suggested answers 1
1. Be sure to specify which time zone the time of the meeting is given in your time our time GMT
New York time daylight savings time British Summer Time were five hours ahead/ behind you
2. Send out the agenda well in advance and ask for feedback please let me know if the timings seem okay
Please find a proposed agenda attached.
3. Meet up five or ten minutes before the scheduled time to have a chat with the people at your end of the
teleconference So, what is our position? Is there anything we really need to mention?
4. Prepare small talk topics in case you have to kill time Hows the weather over there?
5. Start with a roll call Can everyone shout out their names?
6. Have some periods where people are asked to all speak one at a time Lets go round and comment on it
one by one
7. Hold votes halfway through the discussion to check progress towards agreement and keep people involved
Can we have a quick vote to see what everyone thinks?
8. Ban emailing and texting during the teleconference Can everyone leave all emailing until the break?
We need to get through a lot, so can we have mobile phones off this time?
9. Summarise and confirm the discussion every so often So, thinks but said
that
10. Schedule some people to join the conference call only when the points that are relevant to them are
scheduled to come up Kevin is going to join us for his presentation at half past.
11. Use names as much as possible John, did you want to say something about this?
12. Keep teleconferences short If we can keep to the timings on the agenda, we should be finished by
three.
13. Stop people interrupting each other Shall we let John finish first?
14. Introduce everyone at the beginning of the meeting I think you all know
15. Ask everyone to introduce themselves at the start of the teleconference This is Alex.
16. Very clearly mark when you are moving to a different stage of the meeting Moving on to
17. Go through the agenda in detail at the start And the third point on the agenda is and should only
take about
18. Summarise all discussion and decisions at the end of the teleconference in the same order as the agenda
First of all we agreed
19. Dont be shy about asking people to speak up or repeat Can you speak a little louder? Can you say
the last bit again?
20. Give a preview of what you are going to say Id like to explain
21. Explain anything happening your end that the other side cant see Im just looking for the file now.
Were just discussing it between us. Just a moment, someone has just come in.
24. Explain exactly what parts of documents you are talking about Its the third bullet point. The end of
the second paragraph.
25. Check if everyone has the documents you are talking about and has found the right place Can everyone
see the appendix?
26. Explain any silences your end Im just thinking about it.
27. Politely explain if there is bad sound quality or other technical problems that will make
understanding difficult The line isnt very good but we should be okay.

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Business English for IT Students

Glossary 2
daylight savings time

letnje raunanje vremena

shout out

uzviknuti, rei glasno

GMT Greenwich Mean

Time
British Summer Time

Grini raunanje vremena

break

pauza

join

pridruiti se

seem

britansko letnje raunanje

vremena (GMT+1)
izgledati. initi se

point

taka

meet up with

sresti se, nai se sa

bullet point

taka sa liste

kill time

skratiti vreme

move to

prei na

stage

faza

agree

sloiti se

bit

deo, komadi

file

dokument

appendix

dodatak

line

linija, veza, konekcija

enclosed

priloen

attached

zakaeno (online)

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Business English for IT Students

USEFUL BUSINESS MEETING PHRASES

OPENING THE MEETING

a. Good morning/afternoon, everyone.
b. If we are all here, let's . . . get started (OR)
start the meeting. (OR). . . start.
WELCOMING AND INTRODUCING PARTICIPANTS
a.Please join me in welcoming (name of participant)
b. We're pleased to welcome (name of participant)
/ It's a pleasure to welcome (name of participant)
c. I'd like to introduce (name of participant)
d. I don't think you've met (name of participant)

ZAPOINJANJE SASTANKA
a. Dobro jutro/dan svima.
b. Ako smo svi tu, hajde da ponemo.

STATING THE PRINCIPAL OBJECTIVES OF A MEETING

a. We're here today to
b. Our aim is to ...
c. I've called this meeting in order to ...
GIVING APOLOGIES FOR SOMEONE WHO IS ABSENT
a. I'm afraid.., (name of participant) can't be with us today.
She/He is in...
b. I have received apologies for the absence of (name of
participant), who is in (place).
READING THE MINUTES (NOTES) OF THE LAST MEETING
a.First let's go over the report from the last meeting, which
was held on (date)
b. Here are the minutes from our last meeting, which was
on (date)
INTRODUCING THE AGENDA
a. Have you all received a copy of the agenda?
b. There are three items on the agenda. First,
INTRODUCING THE FIRST ITEM ON THE AGENDA
a. So, let's start with/ Shall we start with. .
b. So, the first item on the agenda is
CLOSING AN ITEM
a. I think that covers the first item.
b. If nobody has anything else to add,
NEXT ITEM
a. Let's move onto the next item
b. The next item on the agenda is
SUMMARIZING
a. Before we close, let me just summarize the main points.
b. In brief,

IZNOENJE OSNOVNIH CILJEVA/TAAKA SASTANKA

a. Danas smo ovde da
b. Na cilj je da
c. Sazvao/la sam sastanak da bih
IZVINJAVANJE U IME ONIH KOJI SU ODSUTNI
a. Bojim se da .... nije mogao/la da nam se pridrue
danas. On/ona je/su
b. Primio sam izvinjenje od u vezi sa odsustsvom, koji je

ITANJE ZAPISNIKA SA PRETHODNOG SASTANKA

a. Prvo, hajde da proemo kroz izvetaj sa prethodnog
sastanka koji odran .
b. Ovde je zapisnik sa naeg prethodnog sastanka koji se
odrao
PREDSTAVLJANJE AGENDE/DNEVNOG REDA
a. Da li ste svi dobili primerak dnevnog rada?
b. Dnevni red ima tri take. Prva je
UVOENJE PRVE TAKE DNEVNOG REDA
a. Hajde da ponemo sa
b. Prva taka na dnevnom redu je
ZAVRETAK TAKE
a. Mislim da to pokriva prvu taku
b. Ukoliko niko nema nita da doda
SLEDEA TAKA DNEVNOG REDA
a. Hajde da preemo na sledeu taki/stavku
b. Sledea taka dnevnog reda je
SUMIRANJE
a. Pre nego to zavrimo, hajde da sumiramo glavne
take
b. Ukrako
ZAHVALJIVANJE NA PRISUSTVU
a. elim da se zahvalim Marianne and Jeremy to su doli
iz Londona.
b. Hvala Vam na prisustvu.
c. Hvala Vam na uestvovanju.
ZATVARANJE SASTANKA
a. Sastanak je zavren.

THANKING PARTICIPANTS FOR ATTENDING

a.I'd like to thank Marianne and Jeremy for coming over
from London.
b. Thank you all for attending.
c. Thanks for your participation
CLOSING THE MEETING
a. The meeting is closed.

POZDRAVLJANJE I PREDSTAVLJANJE UESNIKA

a. Molim Vas, poelimo zajedno dobrodolicu ..
b. Zadovoljstvo nam je da pozdravimo/poelimo
dobrodolicu.
c. elim da Vam predstavim
d. Mislim da niste upoznali

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Business English for IT Students

Primer mejla za zakazivanje sastanka:
Good Afternoon Everyone,
There will be a meeting next week Thursday (26th) at 3pm in Room 5C. All staff in the marketing team are
expected to attend, as we will be discussing our strategy for the next quarter.
Were having this meeting earlier than usual due to the sudden surge of popularity surrounding our latest
product. Please come prepared with ideas, queries, suggestions for further promotions and any questions, as
we will not have time to discuss this during peak time.
Please expect the meeting to last approximately 3 hours.
Yours,
Nadine Thomas
Marketing Supervisor

participation - uestvovanje
participant - uesnik
pleasure - zadovoljstvo
introduce upoznati, predstaviti
state - izneti
objective - cilj
apology - izvinjenje
cover- pokriti

Glossary
absent - odsutan
minutes - zapisnik
report - izvetaj
agenda dnevni red
copy - primerak
receive - dobiti
item taka, stavka
attend prisustvovati, pohaati

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Business English for IT Students

BUSINESS ENGLISH- LONGER NEGOTIATING PHRASES ACTIVITIES
Zadatak 1
Prije nego to zaponemo sa uenjem korisnih fraza u pregovaranju potrebno je da osmislite ime svoje firme,
djelatnosti, projekat/proizvod/uslugu na kojoj trenutno radite i u vezi sa im trenutno pregovarate unutar
firme ili sa nekom drugom kompanijom ili sa potencijalnim klijentima. Na brzinu preletite preko datih fraza da
biste stekli utisak do kojeg stepena moete pregovarati, to jest koju Vam irinu nude ponuene fraze.
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Suggesting - predlaganje
Another

possible

option is

Jo jedna

mogua

opcija je...

Could you

possibly/ perhaps/ maybe

accept?

Moete li

moda

prihvatiti..?

d like to/ d probably

suggest

Ja

bih

predloio...

Would it be
Da li bi

at all

possible for you to?

uopte bilo

mogue da ti/Vi...?

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Business English for IT Students

NEGOTIATING - PREGOVARANJE
Insisting/ Rejecting Insistiranje/Odbijanje
I

may/ might/ might well/

have to back out of this deal
will probably
unless
Smatram da moda/trebalo bi /u se verovatno povui iz ovog dogovora ukoliko ne...

I dont think we would

benefit

enough/ much/ at all

Mislim da bi od toga imali dovoljno/puno/nimalo koristi.

from that.

a bit/ far
Mislima da to zahteva ipak (malo) previe.

too much.

I think thats asking

I think weve already been

fairly/ quite/ very
flexible on this.
Mislim da smo ve dosta/veoma/prilino fleksibilni povodom ovoga/toga.
a bit/ considerably/ quite a
lot/ a lot/ much/ far
I was hoping for something
Nadao sam se neegu malo/znatno/prilino/daleko boljem.

quite/ really/ at all

To nije uopte/zapravo ono emu sam se nadao.

That wasnt

That wouldnt go down

Thats

We would find this

very
To nee proi veoma dobro u upravi.

a bit/ much/ far

To je malo/zaista... preskupo.

better.

what I was hoping for.

well at head office.

too high.

somewhat/ rather/ very/

extremely
difficult to agree to
Smatramo da se sa ovim teko/zaista teko moemo sloiti.

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Business English for IT Students

Softening your position/ Compromising Ublaavanje situacije/Pravljenje kompromisa

That doesnt sound like a

very/ sufficiently

To ne zvui kao

veoma/dovoljno

There is just one

Postoji samo jedna

small/ minor/ very

important
mala/veoma vana

good deal.
dobar dogovor
thing that I have a problem
with.
stvar/(neto) sa kojom imam
problem.

We seem to have come to

some kind of

a stalemate.

ini mi se da smo doli do

neke vrste

pat pozicije.

Moving the discussion on Prebacivanje diskusije na...

I dont think were making

any/ much/ a lot of

progress here.

ini mi se da ne

uopte/puno

napreduje ovde.

Summarising - sumiranje
Can I
Moemo li

just
samo

go over what weve

discussed again?
prei opet/sumirati ono o
emu smo razgovarali?

Ending Kraj
Hopefully our next meeting
will be
Nadam se da e na sledei
sastanak biti
I think weve
Smatram da smo

a bit/ much/ a lot

malo/puno

almost/ more or less

skoro sve/manje vise

more productive.
produktivniji.

covered everything.
sve pokrili.

Zadatak 2: Izdvojte 5 fraza koje su vam se pokazale najefektnije u pregovaranju.

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Business English for IT Students

KORISNI LINKOVI NA INTERNETU
Company profile videos

CV video links
Job interview video link
Telephoning Video Link
Teleconferences video link
Business Meeting video phrases
Negotiating video link

https://www.youtube.com/watch?v=6Tc7LBx7XzE
https://www.youtube.com/watch?v=uCsSZc84t7w
https://www.youtube.com/watch?v=gMUH80OkCFU
https://www.youtube.com/watch?v=A1KcfVzWhic
https://www.youtube.com/watch?v=EcbO6WWXzE8
https://www.youtube.com/watch?v=a2L9DGEUtNg
https://www.youtube.com/watch?v=HRHFEDyHIsc
https://www.youtube.com/watch?v=iqeghm8Uut8
https://www.youtube.com/watch?v=MOPIszy7VwI
https://www.youtube.com/watch?v=6tfFRD0enV0
https://www.youtube.com/watch?v=L7YA2M2WFJI&feature=youtu.be
https://www.youtbe.com/watch?v=S0zGD8uUf8M
https://www.youtube.com/watch?v=F3muOFrLaxQ

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