Aerostat: For Any Additional Information, Please Contact Us at

A E R O S T A T 2003
For any additional information,

please contact us at:
Marketing & PR Department
Market Intelligence Unit
Phone: +30 210 35 37 236
Fax: + 30 210 35 37 735
E-mail: szouras@aia.gr
CONTENTS
PAGE
FOREWORD
KEY DEVELOPMENTS 2003
PASSENGER TRAFFIC
AIRCRAFT MOVEMENTS
CARGO UPLIFT
1
2
6
2003 has been a successful year for Athens International Airport (AIA).
Despite the turbulent industry climate, AIA achieved a favourable traffic
development and positive financial results. Athens Airport maintained its high
worldwide profile and was honoured with important international distinctions, in
recognition of the Companys high level of performance.
The proficient and steady course of Athens International Airport reflects the efficient
cooperation of the Airport community, as well as the fruition of AIAs Marketing Strategy.
Towards this strategy, during 2003 we further pursued our close partnership with Airlines,
14
Passengers and other industry partners, and continued to invest highly in market intelligence.
24
International Airport.
In this context, and consistent to our commitment to offer advanced information services,
we prepared "Aerostat 2003", the second issue of the annual traffic report for Athens
"Aerostat 2003" illustrates the evolution of the Athens aviation market for 2003, presenting
NETWORK
PUNCTUALITY
30
36
PASSENGER PROFILE
42
SERVICE PERFORMANCE
48
THE GREEK AVIATION MARKET
52
THE EUROPEAN AND GLOBAL AVIATION MARKET
56
DEFINITIONS & NOTES
60
key trends on the Airports network, passenger traffic, aircraft movements and cargo uplift,
as well as on punctuality, passenger profile and the performance of services offered to our
passengers. The latest developments in the Greek, European and global aviation industry are
also portrayed.
We hope that this publication comprises a valuable informational tool for you, and we look
forward to cooperating with you in the exchange of important aviation industry information.
George Karamanos
Marketing & PR Manager
2003 HIGHLIGHTS
2003 Traffic Levels
Growth vs. 2002
12.25 Million Passengers
4%
170 Thousand Aircraft Movements
7%
110 Thousand Tons of Cargo
3%
2003 has been yet another turbulent year for the global
aviation market. The first half was marked by a series of
unfavourable events the international recession, the
war in Iraq and the unexpected SARS effects, while
the last months were characterised by the industrys
dynamic recovery.
Despite this volatile climate, 2003 was a successful
year for Athens International Airport, with positive
traffic development. The airports overall passenger
throughput reached 12.25 million and surpassed the 2002
levels by 3.6%, while the airport serviced 170,000
aircraft movements, representing a strong growth of
6.7%, and uplifted 110,000 tons of cargo (2.7%).
KEY DEVELOPMENTS 2003
In terms of passenger traffic, the observed annual

growth was in accordance with the European average
of 4.2%, reaffirming the Airports successful performance
in 2003. The domestic market, with 4.4 million
passengers, enjoyed a growth of 5.4% compared to
2002, while the international market, with 7.9 million
passengers, also experienced a rise of 2.6%. The negative
effect of the industrys recession was short-lived for
Athens Airport, since both domestic and international
markets returned to growth starting June and showed
an accelerated increase towards the end of the year. It
is worth noting that during the 4th quarter of the year,
international traffic scored the highest passenger
volumes ever in Athens, signifying a steady and successful
recovery.
The overall positive international traffic development was

mainly due to the increased traffic towards EU countries
(5.4% compared to 2002), boosted by the increased
presence of low-cost carriers at the Airport. Traffic to
non-EU European countries also showed a rapid recovery
with high growth rates (2.5%). The American market,
although being the region most severely affected by the
war in Iraq, experienced an overall downturn of 9.7%.
The Far East region suffered severe effects from multiple
global crisis events (especially SARS) and presented an
annual decline of 6.7%. For the Middle East yearly
figures closed with a loss of 3.6%, signifying that the war
in Iraq had an overall minor impact than initially
expected, while Africa also showed a slim drop of 3.2%.
The remarkable growth of 6.7% in the number of flights
was well above the average European growth of 1.2%, and
signifies the expansion of the Airports route network,
reflecting the fruition of AIAs strategy for attracting new
airlines and introducing new destinations consistently
followed since the Airports opening. In 2003, seven new
airlines launched services out of Athens (three of which
are low-cost carriers) while six new international
destinations were added to AIAs network.
Total cargo traffic had an overall increase of 2.7%
when compared to the 2002 uplift. The corresponding
increases for freight and mail amounted to 2.3% and
8.9% respectively. Similarly, domestic and international
traffic grew by 6.7% and 1.8% respectively.
While the cargo figures did not present a substantial
growth, a positive month-by-month trend was observed
throughout 2003. Especially in December 2003 volumes
demonstrated a remarkable recovery by reaching a 16%
increase in comparison to December 2002. Only three
months, namely April, August and September 2003,
displayed negative figures compared to the corresponding
2002 volumes, the decreases being attributed mainly to
the earlier Easter period in 2003, the SARS crisis and
the Iraq war, as well as the general economic situation
during summer 2003.
Following the favourable traffic development towards the
end of 2003, a total of 2.5 million passengers travelled
through our airport in the period of January through
March 2004, achieving a remarkable increase of 12.5%.
This positive trend, together with the Olympic Games
impact, indicates that 2004 will be a year of strong
growth for Athens Airport.
PASSENGER TRAFFIC DEVELOPMENT

2002-2003
TRAFFIC DEVELOPMENT OF A/C MOVEMENTS

2002-2003
MONTHLY PASSENGER TRAFFIC DEVELOPMENT 2003

2002
CARGO UPLIFT DEVELOPMENT

2002-2003
14,000,000
20%
160,000
15%
Growth 2003/2002
10,000,000
+2.6%
8,000,000
6,000,000
+5.4%
2,000,000
-5%
-10%
International
Total
100,000
80,000
+4.7%
+8.7%
80,000
60,000
40,000
60,000
+6.7%
40,000
20,000
20,000
Jan
Feb Mar Apr May Jun
Jul
Aug Sep
Oct Nov Dec
REGIONAL PASSENGER TRAFFIC DEVELOPMENT 2003
+1.8%
120,000
5%
0
100,000
+6.7%
140,000
10%
4,000,000
Domestic
2003
+2.7%
2003
180,000
Total
Weight (in tons)
+3.6%
120,000
2002
International
12,000,000
2002
Domestic
2003
0
Domestic
International
Total
Domestic
International
Total
CARGO UPLIFT MONTHLY VARIATION 2002-2003
CARGO UPLIFT DEVELOPMENT 2002-2003
EUROPE
EU
2002
Rest of Europe
10%
20%
Rest of
Europe
Africa
-3.2%
-5%
Middle East Far East
10%
5%
0
-3.6%
-6.7%
-10%
Weight (in tons)
America
EU
-9.7%
-15%
Jan
Feb Mar Apr May Jun
Jul
Aug Sep
30%
0%
15%
Growth 2003/2002
Growth 2003/2002
10%
-10%
-15%
-30%
-30%
Jun
Jul
Aug
Sep
Oct
Nov
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
-10%
Jan
Feb Mar Apr May Jun
Jul
Aug Sep Oct Nov Dec
Dec
Total International
0%
-20%
May
-5%
Far East
45%
Total International
Apr
7,000
Middle East
Africa
Oct Nov Dec
MIDDLE EAST - FAR EAST

America
Mar
5%
8,500
7,500
Feb
9,000
-10%
AFRICA - AMERICA
20%
10%
8,000
Jan
20%
9,500
-5%
-15%
-40%
2003/2002
15%
10,000
Growth 2003/2002
Growth 2003/2002
15%
2.5%
2003
10,500
5.4%
5%
11,000
Total International
-45%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Athens International Airport presented a robust passenger

traffic development throughout 2003. The domestic
market, benefiting from the improved access to the
Airport and the attractive airline offers, was less affected
by the adverse events of the year, and recorded higher
levels of growth compared to the international market.
Focusing on the international market, scheduled traffic
enjoyed a steady growth of 4.1%, while charter traffic
registered a loss of 12.3%. The latter was mainly due to
the declining trend in the package tours market, and the
increased presence of low-cost carriers at Athens Airport.
As a consequence, the market share of international
charter traffic to the Airports overall passenger traffic
dropped from 5.6% in 2002 to 4.7% in 2003.
PA S S E N G E R
T R A F F I C
Germany remains at the top of the international

scheduled markets for passengers, with a growth of
9.3% over 2002. UK, which exhibited a significant rise of
12.5% due to the increased capacity offer to London
both by British Airways and the newcomer Hellas Jet,
climbed to the second position. Italy remained stagnant
in the course of 2003 dropping to the third place. Belgium
enjoyed a substantial increase of 46.5%, boosted by the
rapid growth of Virgin Express and the entry of Hellas
Jet in the particular market, reaching the eighth place
and overtaking USA and Spain.
France represents more than half of AIAs international
charter traffic (55.8%), and was one of the few charter
markets that did not suffer a decline during 2003. Czech
Republic and Austria, in contrast to the general negative
development of charter traffic, exhibited significant increases
of 14.6% and 186.9% respectively, indicating the emergence
of new non-traditional markets for outgoing tourism.
Within the European scheduled market, most of the top

10 destinations out of Athens enjoyed substantial growth,
whereas Frankfurt, Milan and Amsterdam were the only
major cities experiencing a decline in the course of 2003.
Overall, non-European scheduled passenger traffic in
2003 was below the levels of the previous year by 8.1%.
Amongst the top 10 non-European destinations, Dubai
enjoyed the highest growth of 8.6%, followed by Tel Aviv
and Johannesburg with an increase of 7.0% and 2.0% over
2002 respectively. All the remaining top destinations
suffered from marginal to substantial losses, with Bangkok,
New York and Singapore being the destinations mostly
affected by the 2003 global crisis.
The majority of the domestic destinations presented
considerable growth levels in the course of 2003. Heraklion
and Corfu enjoyed the strongest growth.
Olympic Airlines and Aegean Airlines continue to be
our top 2 customers in terms of passenger traffic, with
Olympic Airlines holding 40.6% (44.1% in 2002) and
Aegean Airlines 16.4% (13.8% in 2002). Our new home
carrier, Hellas Jet, entered the market in April 2003 and
in its first year of operation achieved the 12th position
in the passenger traffic ranking. Amongst the major
foreign carriers, easyJet has gained considerable ground,
reaching the 8th place.
Low-cost traffic presents a clear upsurge in the Athens
air travel market. In 2003, low-cost carriers (easyJet,
Germania, German Wings, Snowflake and Virgin Express)
represented 6.7% of AIAs international scheduled
traffic, while the corresponding share in 2002 (easyJet
and Virgin Express) was at the level of 4.3%.
Airline load factors for the year 2003 were at the
level of 64%, marking a decline of 2 points compared to
2002.This was due to the fact that international passenger
demand could not meet the considerable increase in
capacity, resulting in a drop in international load factors
from 68% to 64%. Domestic load factors, on the other
hand, enjoyed an increase from 63% to 64%.
Saturday, 9th August, was the Airports peak day
according to total passenger traffic, with 56,575
passengers, approximately 2,400 passengers more than
the 2002 peak. The same day the international traffic
peak was also observed, with 39,641 passengers.
Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled
Monthly Passenger Distribution: Arrivals/Departures

Month
Jan
Feb
Arriving Passengers
Departing Passengers
Transit Passengers
Scheduled
NON-COMMERCIAL
Non-Scheduled
Other Commercial
2003
%2003/2002
2003
%2003/2002
2003
%2003/2002
2003
%2003/2002
371,213
14.7%
367,437
10.5%
9,630
271.2%
748,280
13.6%
Month
% 2003/2002
2003
6.2%
Jan
728,314
12.3%
8,454
50.3%
542
436.6%
1,340
-33.5%
Feb
670,887
5.9%
4,547
-14.0%
921
-3.1%
1,525
-14.3%
-20.4%
344,784
6.5%
333,096
4.9%
7,956
78.5%
685,836
Mar
414,824
-5.8%
396,937
0.0%
9,314
73.6%
821,075
-2.5%
Apr
471,316
2.2%
453,817
-3.4%
5,896
-20.4%
931,029
-0.8%
May
529,632
-3.6%
492,180
-3.2%
8,020
7.0%
1,029,832
-3.3%
Jun
595,956
1.1%
556,820
1.2%
8,463
-14.3%
1,161,239
1.0%
Jul
666,944
2.1%
625,468
1.0%
9,178
-10.5%
1,301,590
1.5%
Aug
730,125
6.0%
742,883
5.9%
12,363
5.1%
1,485,371
5.9%
Sep
628,401
0.2%
645,354
2.2%
9,271
-14.8%
1,283,026
1.1%
Oct
545,286
9.0%
566,563
6.1%
8,240
7.8%
1,120,089
7.5%
Nov
401,628
10.0%
414,081
10.1%
5,568
-30.8%
821,277
9.6%
Dec
431,396
9.2%
425,397
12.5%
6,957
-21.6%
863,750
10.4%
6,131,505
3.6%
6,020,033
3.5%
100,856
6.6%
12,252,394
3.6%
Year Total
COMMERCIAL
Total Passengers
2003
% 2003/2002
2003
% 2003/2002
2003
% 2003/2002
Mar
802,697
-1.7%
6,512
-63.4%
1,143
97.4%
1,409
Apr
873,523
-0.1%
48,151
-11.4%
510
17.8%
2,949
43.7%
May
941,908
-3.9%
76,965
5.7%
1,357
26.5%
1,582
-53.3%
Jun
1,068,849
3.1%
81,151
-16.7%
1,216
28.7%
1,560
-62.0%
Jul
1,199,979
4.0%
89,458
-20.7%
869
-42.6%
2,106
-51.0%
Aug
1,343,254
8.3%
123,523
-14.4%
3,871
73.0%
2,360
-25.1%
Sep
1,186,174
3.0%
84,506
-17.0%
1,260
-32.4%
1,815
-34.4%
Oct
1,059,854
8.6%
49,223
-9.8%
920
56.7%
1,852
-37.8%
Nov
805,378
10.4%
8,972
-5.0%
-80.0%
1,356
-33.5%
Dec
831,869
10.5%
23,419
39.5%
167
-82.9%
1,338
-42.3%
11,512,686
4.7%
604,881
-12.7%
12,779
13.4%
21,192
-35.1%
Year Total
Monthly Terminal Passenger Distribution: Domestic/International

Month
Domestic Passengers
International Passengers
%2003/2002
2003
%2003/2002
2003
%2003/2002
Jan
276,262
11.3%
462,388
13.4%
738,650
12.6%
Feb
272,404
9.8%
405,476
3.1%
677,880
5.7%
Mar
312,483
3.4%
499,278
-6.7%
811,761
-3.0%
Apr
341,043
2.1%
584,090
-2.1%
925,133
-0.6%
May
361,151
-4.0%
660,661
-3.1%
1,021,812
-3.4%
Jun
406,601
3.4%
746,175
0.0%
1,152,776
1.2%
Jul
443,836
4.5%
848,576
0.1%
1,292,412
1.6%
Aug
494,761
6.9%
978,247
5.4%
1,473,008
5.9%
Sep
432,391
3.1%
841,364
0.2%
1,273,755
1.2%
Oct
377,713
4.6%
734,136
9.0%
1,111,849
7.5%
Nov
312,947
10.8%
502,762
9.6%
815,709
10.1%
Dec
317,903
14.0%
538,890
9.0%
856,793
10.8%
4,349,495
5.3%
7,802,043
2.6%
12,151,538
3.6%
Year Total
STRUCTURE OF PASSENGER TRAFFIC
Total Terminal Passengers
2003
INTERNATIONAL
CHARTER
4.7%
SCHENGEN/EU PASSENGER BREAKDOWN

OTHER
0.4%
DOMESTIC
SCHEDULED
35.5%
INTERNATIONAL
SCHEDULED
59.3%
REST OF ASIA
1.9%
AFRICA
3.0%
AMERICA
3.8%
MIDDLE EAST
3.7%
REST OF EUROPE
21.2%
EXTRA-SCHENGEN
NON-EU
21.5%
EU
66.4%
Extra-Schengen
2003
% 2003/2002
Jan
490,764
13.1%
247,886
11.5%
738,650
Feb
471,132
8.1%
206,748
0.7%
677,880
5.7%
Mar
574,696
2.4%
237,065
-14.1%
811,761
-3.0%
Apr
673,517
1.1%
251,616
-5.0%
925,133
-0.6%
May
737,402
-2.7%
284,410
-5.0%
1,021,812
-3.4%
Jun
814,004
1.1%
338,772
1.5%
1,152,776
1.2%
Jul
900,320
2.8%
392,092
-1.3%
1,292,412
1.6%
Aug
1,018,439
6.1%
454,569
5.5%
1,473,008
5.9%
Sep
885,319
1.6%
388,436
0.2%
1,273,755
1.2%
Oct
762,015
7.9%
349,834
6.7%
1,111,849
7.5%
Nov
568,224
13.4%
247,485
3.0%
815,709
10.1%
572,991
13.3%
283,802
6.0%
856,793
10.8%
8,468,823
4.8%
3,682,715
0.8%
12,151,538
3.6%
Year Total
2003
% 2003/2002
Total Terminal Passengers
Month
Dec
INTERNATIONAL
64.2%
EXTRA-SCHENGEN
EU
8.8%
Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen
SEGMENTATION OF INTERNATIONAL PASSENGER TRAFFIC

BY GEOGRAPHICAL REGION
DOMESTIC
35.8%
INTRA-SCHENGEN
EU
69.6%
DOMESTIC
CHARTER
0.2%
Intra-Schengen
DOMESTIC vs. INTERNATIONAL

PASSENGER TRAFFIC
INTRA-SCHENGEN
NON-EU
0.1%
2003
% 2003/2002
12.6%
TOP 10 INTERNATIONAL SCHEDULED MARKETS
TOP 10 NON-EUROPEAN INTERNATIONAL

SCHEDULED DESTINATIONS
Top 10 International
Scheduled Markets/Countries
OTHER 23.8%
GERMANY
16.3%
UNITED KINGDOM
13.5%
USA 2.8%
Ranking
Country
Germany
United Kingdom
1,176,110
16.3%
9.3%
975,147
13.5%
12.5%
Italy
882,929
12.3%
0.2%
Cyprus
631,837
8.8%
4.0%
SPAIN 2.9%
France
540,192
7.5%
11.1%
BELGIUM 3.8%
Netherlands
306,211
4.3%
-13.8%
Switzerland
287,993
4.0%
1.4%
Belgium
275,438
3.8%
46.5%
Spain
208,597
2.9%
-0.4%
10
USA
198,883
2.8%
-6.8%
Other
1,714,246
23.8%
-1.6%
SWITZERLAND
4.0%
ITALY 12.3%
NETHERLANDS
4.3%
CYPRUS 8.8%
FRANCE 7.5%
Total International Scheduled 7,197,583
TOP 10 INTERNATIONAL CHARTER MARKETS

BELGIUM 2.3%
DENMARK 1.3%
CANADA 2.7%
FRANCE
55.8%
CZECH REPUBLIC
3.0%
ITALY 4.2%
SPAIN 4.5%
SWEDEN
4.6%
UNITED KINGDOM
10.7%
Ranking
Country
France
BEIRUT 5.8%
TORONTO 6.2%
LONDON
15.3%
LARNACA
10.0%
BRUSSELS
4.4%
FRANKFURT
8.5%
ROME 7.0%
MILAN 6.3%
TEL AVIV
10.0%
SINGAPORE 6.4%
BANGKOK 6.8%
DUBAI 7.2%
JOHANNESBURG
7.1%
Top 10 Nn-European International

Scheduled Destinations
55.8%
Scheduled
Market Share
Passengers 2003
2003
%2003/2002
Ranking
City
0.2%
New York
198,883
21.1%
-6.8%
Cairo
122,164
13.0%
-6.1%
Scheduled & Charter

Passengers 2003
Market Share
2003
%2003/2002
Germany
1,179,761
15.2%
8.5%
United Kingdom
1,036,557
13.3%
9.2%
Italy
906,939
11.7%
-0.1%
France
860,430
11.1%
6.8%
Cyprus
634,922
8.2%
4.0%
Netherlands
306,848
3.9%
-14.2%
42.1%
Belgium
288,583
3.7%
Switzerland
288,379
3.7%
1.3%
Spain
234,505
3.0%
-5.5%
10
USA
203,160
2.6%
-10.7%
11
Turkey
150,795
1.9%
-1.1%
12
Egypt
149,444
1.9%
-5.3%
13
Austria
138,136
1.8%
-0.5%
14
Denmark
127,427
1.6%
1.5%
15
Romania
97,955
1.3%
7.0%
16
Israel
94,397
1.2%
4.1%
17
Canada
92,254
1.2%
-7.4%
18
Russian Federation
87,625
1.1%
11.7%
19
Czech Republic
77,767
1.0%
12.4%
20
United Arab Emirates
68,260
0.9%
8.6%
21
S Africa
67,329
0.9%
2.0%
22
Hungary
65,489
0.8%
-6.8%
-15.2%
23
Thailand
63,601
0.8%
24
Singapore
60,145
0.8%
-6.7%
25
Bulgaria
59,849
0.8%
23.5%
United Kingdom
61,410
10.7%
-25.2%
Sweden
26,247
4.6%
-48.4%
Tel Aviv
93,918
10.0%
7.0%
26
Lebanon
55,045
0.7%
-1.2%
-33.3%
Dubai
68,260
7.2%
8.6%
27
Sweden
52,189
0.7%
-12.8%
Johannesburg
67,329
7.1%
2.0%
28
Albania
42,779
0.6%
-1.3%
Bangkok
63,601
6.8%
-15.2%
29
Ukraine
32,225
0.4%
-1.8%
Singapore
60,145
6.4%
-6.7%
30
Poland
31,417
0.4%
-12.2%
Toronto
58,324
6.2%
-1.5%
31
Serbia-Montenegro
30,594
0.4%
-7.3%
32
Saudi Arabia
17,826
0.2%
-35.7%
33
Syria
16,476
0.2%
-1.9%
34
Jordan
14,710
0.2%
-13.5%
35
Uzbekistan
14,400
0.2%
24.4%
36
Malta
13,596
0.2%
-2.5%
37
Tunisia
13,461
0.2%
-8.8%
38
Luxembourg
12,853
0.2%
NEW
39
Finland
11,809
0.2%
23.6%
40
Moldova
11,594
0.1%
-10.7%
41
Kuwait
11,199
0.1%
-24.7%
42
Pakistan
9,814
0.1%
-9.1%
43
Iran
6,417
0.1%
10.4%
Spain
25,908
4.5%
Italy
24,010
4.2%
-9.6%
Czech Republic
17,130
3.0%
14.6%
Canada
15,379
2.7%
-32.0%
Austria
15,333
2.7%
186.9%
Belgium
13,145
2.3%
-13.1%
10
Denmark
7,633
1.3%
-7.7%
Other
47,822
8.3%
-32.6%
574,255
100.0%
-12.3%
Beirut
55,045
5.8%
-1.2%
10
Alexandria
26,507
2.8%
-0.2%
Other
127,617
13.6%
-30.1%
Total Non-European
International Scheduled
Ranking
City
London
2
3
Scheduled
Market Share
Passengers 2003
2003
%2003/2002
954,337
15.3%
Larnaca
625,795
10.0%
4.3%
Paris
538,575
8.6%
12.1%
Frankfurt
532,329
8.5%
-0.8%
Rome
440,548
7.0%
4.9%
Milan
392,555
6.3%
-1.9%
Munich
323,140
5.2%
8.6%
Amsterdam
306,211
4.9%
-13.8%
Brussels
275,438
4.4%
46.5%
10
Zurich
209,431
3.3%
7.2%
Other
1,657,431
26.5%
5.0%
Total European
International Scheduled
6,255,790
100.0%
941,793
100.0%
-8.0%
TOP 10 DOMESTIC DESTINATIONS
Top 10 European International

Scheduled Destinations
PARIS 8.6%
MUNICH 5.2%
CAIRO
13.0%
Country
Total International Charter
ZURICH 3.3%
AMSTERDAM 4.9%
ALEXANDRIA
2.8%
4.1%
Charter
Market Share
Passengers 2003
2003
%2003/2002
320,238
Ranking
TOP 10 EUROPEAN INTERNATIONAL

SCHEDULED DESTINATIONS
OTHER
26.5%
100.0%
NEW YORK
21.1%
OTHER 13.6%
Top 10 International
Charter Markets/Countries
OTHER 8.3%
AUSTRIA
2.7%
10
Scheduled
Market Share
Passengers 2003
2003
%2003/2002
Ranking of International Markets/Countries

According to Passenger Traffic
14.1%
6.2%
OTHER
19.2%
THESSALONIKI
19.3%
MIKONOS
3.2%
KOS
4.1%
THIRA/SANTORINI
4.3%
HERAKLION
15.1%
MITILINI
5.3%
RHODES
11.4%
KERKYRA/CORFU
5.4%
ALEXANDROUPOLIS
5.4%
CHANIA
7.3%
44
Georgia
6,308
0.1%
12.3%
45
Portugal
5,997
0.1%
45.7%
-56.7%
46
Norway
5,699
0.1%
47
Armenia
6,346
0.1%
-9.0%
48
Bahrain
3,792
0.0%
10.0%
111.5%
49
Libya
1,489
0.0%
50
Estonia
1,277
0.0%
-25.4%
51
FYR Macedonia
1,270
0.0%
-70.4%
52
Slovakia
1,171
0.0%
76.9%
53
Morocco
703
0.0%
78.0%
54
Slovenia
664
0.0%
-25.5%
55
Republic of Ireland
191
0.0%
-67.9%
56
Latvia
146
0.0%
57
Croatia
94
0.0%
67.9%
7,774,108
100.0%
2.6%
Grand Total
11
TOP 10 AIRLINES ACCORDING TO PASSENGER TRAFFIC
Ranking of Domestic Destinations

According to Passenger Traffic
Scheduled & Charter Market Share
Passengers 2003
2003
%2003/2002
Ranking
Country
Thessaloniki
834,820
19.3%
3.7%
Heraklion
653,022
15.1%
11.2%
Rhodes
494,075
11.4%
6.3%
Chania
316,494
7.3%
-0.7%
Alexandroupolis
235,603
5.4%
0.9%
Kerkyra/Corfu
234,558
5.4%
11.3%
Mitilini
228,071
5.3%
9.0%
Thira/Santorini
185,961
4.3%
-0.5%
Kos
179,304
4.1%
1.7%
10
Mikonos
140,252
3.2%
5.6%
11
Chios
135,883
3.1%
2.9%
12
Samos
125,664
2.9%
0.9%
13
Kavala
117,647
2.7%
16.5%
14
Ioannina
116,468
2.7%
8.8%
15
Limnos
83,748
1.9%
-5.4%
16
Kefallonia
35,950
0.8%
-3.3%
17
Paros
22,403
0.5%
115.2%
18
Zakinthos
21,356
0.5%
-18.6%
19
Naxos
18,776
0.4%
14.9%
20
Kithira
18,342
0.4%
22.4%
21
Karpathos
17,911
0.4%
11.2%
22
Leros
17,481
0.4%
8.0%
23
Aktio
16,880
0.4%
25.0%
24
Ikaria
15,603
0.4%
0.1%
TOP 10 AIRCRAFT TYPES IN PASSENGER TRAFFIC
ALLIANCES' MARKET SHARE

IN INTERNATIONAL PASSENGER TRAFFIC
OTHER
18.8%
OTHER 19.4%
SWISS INT'L
AIRLINES
1.3%
OLYMPIC AIRLINES
40.6%
BOEING
MD-82
2.8%
OLYMPIC AIRLINES
28.8%
OTHERS
41.5%
BOEING B737-400
26.3%
AIRBUS
A340-300
3.0%
KLM 1.9%
EASYJET 2.2%
AIRBUS A320
10.2%
BOEING
B737-800
3.1%
AIR FRANCE 2.6%

BRITISH AIRWAYS
3.0%
SKYTEAM
12.4%
CYPRUS AIRWAYS
3.4%
AIRBUS A321
5.5%
AIRBUS
A300-600
6.1%
ONEWORLD
6.4%
ALITALIA 4.2%
LUFTHANSA 4.9%
STAR
10.9%
AEGEAN AIRLINES
16.4%
ATR72
9.5%
BOEING B737-300
6.5%
AVRO RJ100
8.2%
Peak & Average Daily Passenger Traffic

INTERNATIONAL SCHEDULED PASSENGER TRAFFIC
CONVENTIONAL vs. LOW-COST CARRIERS
LOW-COST CARRIERS
6.7%
Ranking
Day
Date
Terminal Passengers
Saturday
09/08/2003
56,575
Saturday
23/08/2003
56,249
Saturday
16/08/2003
55,675
Saturday
02/08/2003
55,651
Saturday
30/08/2003
54,605
Sunday
17/08/2003
52,553
Friday
29/08/2003
51,532
25
Milos
14,906
0.3%
32.3%
26
Skiathos
13,755
0.3%
26.9%
27
Syros
10,317
0.2%
-14.2%
28
Astypalea
9,185
0.2%
0.2%
29
Kozani
5,508
0.1%
2.6%
30
Araxos
4,196
0.1%
83.6%
Sunday
31/08/2003
50,971
31
Skiros
3,152
0.1%
59.1%
Sunday
24/08/2003
50,296
32
Sitia
2,887
0.1%
63.8%
33
Kastoria
2,558
0.1%
-37.1%
10
Saturday
06/09/2003
50,212
34
Larissa
335
0.0%
0.0%
-96.3%
30
Sunday
27/07/2003
46,952
4,333,078
100.0%
5.6%
Friday
03/01/2003
33,404
35
Kasos
Grand Total
10 Busiest Days
CONVENTIONAL CARRIERS
93.3%
30th Busiest Day

Average Day
Average Day = Day with terminal passenger traffic closest to the average (12,151,538/365=33,292)
LOAD FACTORS OF SCHEDULED NON-STOP FLIGHTS

MONTHLY EVOLUTION 2003
LOAD FACTORS OF SCHEDULED NON-STOP FLIGHTS

ANNUAL DEVELOPMENT 2002 - 2003
Domestic
2002
2003
69
67.9
68
80%
Total
75%
67
(%)
64.0
64
63
64.3
64.2
60%
62.8
55%
61
12
65%
International
62
60
Domestic
70%
65.9
66
65
Daily Passenger Peaks
International
Total Traffic
Domestic
International
Total
50%
Jan Feb Mar Apr May Jun
Jul
Aug Sep Oct Nov Dec
Day
Date
Terminal Passengers
11,004
Arrivals
Sunday
17/08/2003
Departures
Friday
13/06/2003
9,945
Total
Sunday
17/08/2003
19,196
Arrivals
Saturday
02/08/2003
21,319
Departures
Saturday
23/08/2003
22,044
Total
Saturday
02/08/2003
39,727
Arrivals
Saturday
02/08/2003
28,023
Departures
Saturday
23/08/2003
29,040
Total
Saturday
09/08/2003
56,575
13
The number of aircraft movements enjoyed a strong

growth of 6.7% in the course of 2003, with domestic
and international flights presenting an increase of
4.7% and 8.7% respectively. This increase, especially
for the international sector, reflects the new
passenger air services introduced, which also resulted
in the increased market share of international
scheduled flights from 40.8% to 42.4%.
The monthly development of aircraft movements
was robust throughout the year, since all the months
presented an increased number of flights over 2002,
even during the period from March to May, which was
strongly affected by the global crisis events. Only
charter flights decreased during 2003, indicating the
general negative trend of the specific segment.
A I R C R A F T
M O V E M E N T S
The majority of the main international scheduled

markets out of Athens enjoyed double-digit growth,
with Netherlands being the only country experiencing
a decrease in the number of flights, due to the cease
of the 4th KLM flight to Amsterdam. Overall,
international scheduled traffic enjoyed an outstanding
rise of 11%. On the contrary, the international charter
sector declined by 11%. In the top 10 of international
charter markets, Austria saw a remarkable growth,
more than doubling its flights, while France achieved
an increase of 1.6%.
Regarding the airlines ranking in terms of aircraft

movements, Olympic Airlines market share dropped
from 49.4% in 2003 to 46.3% in 2003, while Hellas Jet,
with less than one year of operation at AIA, managed
to reach the 10th place, representing the 1.4% of the
Airports total passenger movements.
Flights operated by low-cost carriers represented
5.7% of the international scheduled movements in
2003, compared to 3.7% in 2002, reflecting the
increased presence of low-cost carriers at Athens
International Airport.
In terms of aircraft types used, a clear shift to aircraft
with Maximum Take-Off Weight (MTOW) between
55 and 120 tons is observed, with 47.7% of flights
using such aircraft (43.8% in 2002). The increased use
of Airbus 320, as well as Boeing 737-400 is the main
contributing factor behind this development.
The busiest day of 2003 in terms of flights was
Friday, 25th July, with 646 landings and takeoffs,
surpassing the 2002 peak levels by 35 movements.
15
Monthly Distribution of A/C Movements: Arrivals/Departures

Month
2003
Arrivals
% 2003/2002
Monthly Distribution of A/C Movements by Flight Type
Departures
2003
% 2003/2002
Commercial
Total
2003
% 2003/2002
Month
Charter Cargo
Other
Jan
6,034
17.8%
6,031
18.2%
12,065
18.0%
Jan
10,356
75
568
129
274
663
Feb
5,422
10.1%
5,414
9.9%
10,836
10.0%
Feb
9,149
44
543
132
300
668
10,836
Mar
5,965
5.4%
5,970
6.0%
11,935
5.7%
Mar
10,187
74
536
132
358
648
11,935
Non-Commercial
Grand Total
12,065
6,473
0.2%
6,462
0.0%
12,935
0.1%
Apr
10,551
367
552
125
418
922
12,935
7,139
1.5%
7,142
1.4%
14,281
1.4%
May
11,350
574
569
140
516
1,132
14,281
Jun
7,604
6.0%
7,600
6.0%
15,204
6.0%
Jun
12,088
591
576
144
696
1,109
15,204
Jul
8,610
5.8%
8,601
5.8%
17,211
5.8%
Jul
13,769
663
668
157
760
1,194
17,211
Aug
8,833
4.2%
8,832
4.0%
17,665
4.1%
Aug
14,117
828
624
148
888
1,060
17,665
Sep
8,048
5.4%
8,052
5.6%
16,100
5.5%
Sep
13,137
608
650
144
576
985
16,100
Oct
7,642
6.7%
7,641
6.6%
15,283
6.7%
Oct
12,598
358
662
147
475
1,043
15,283
Nov
6,495
7.6%
6,493
7.7%
12,988
7.7%
Nov
11,063
71
614
142
336
762
12,988
6,809
15.0%
6,817
14.8%
13,626
14.9%
85,074
6.7%
85,055
6.7%
170,129
6.7%
Dec
Year Total
Domestic
2003
% 2003/2002
International
2003
% 2003/2002
Jan
5,979
24.1%
6,086
Feb
5,327
14.4%
5,509
Mar
5,825
9.6%
Apr
6,465
0.7%
May
7,015
Jun
Jul
Month
% 2003/2002
12.5%
12,065
18.0%
6.1%
10,836
10.0%
6,110
2.2%
11,935
5.7%
6,470
-0.5%
12,935
0.1%
-1.7%
7,266
4.6%
14,281
1.4%
7,552
3.5%
7,652
8.6%
15,204
6.0%
8,640
1.9%
8,571
10.0%
17,211
5.8%
Aug
8,778
-1.5%
8,887
10.3%
17,665
4.1%
Sep
7,843
0.3%
8,257
11.0%
16,100
5.5%
Oct
7,380
0.6%
7,903
13.1%
15,283
6.7%
Nov
6,325
6.2%
6,663
9.1%
12,988
7.7%
6,443
12.9%
7,183
16.7%
13,626
14.9%
83,572
4.7%
86,557
8.7%
170,129
6.7%
Year Total
MONTHLY DEVELOPMENT OF A/C MOVEMENTS

2002-2003
Scheduled
Charter
60%
Other
40%
16%
20%
12%
0
8%
-20%
4%
-40%
Jan
Feb
Mar
Apr May
Jun
Jul
Aug
Sep
Oct
Nov Dec
-60%
Jan
649
140
286
827
13,626
7,211
1,680
5,883
11,013
170,129
A/C MOVEMENTS BREAKDOWN

SCHENGEN / EU
INT'L CARGO 1.9%

DOM CARGO
3.3%
Feb Mar Apr May Jun
Jul
Aug Sep
Oct Nov Dec
EXTRA-SCHENGEN
EU 5.2%
DOM CHARTER
0.1%
DOM SCHEDULED
39.8%
INT'L SCHEDULED
42.4%
EXTRA-SCHENGEN
NON-EU 18.8%
INTRA-SCHENGEN
NON-EU 0.1%
INT'L CHARTER
2.5%
OTHER
9.9%
INTRA-SCHENGEN
EU 75.9%
Monthly Distribution of A/C Movements: Intra-/Extra-Schengen
MONTHLY A/C MOVEMENTS DEVELOPMENT BY

FLIGHT TYPE 2002-2003
20%
184
4,437
Total
2003
Dec
11,540
139,905
STRUCTURE OF A/C MOVEMENTS TRAFFIC
Monthly Distribution of A/C Movements: Domestic/International
Growth 2003/2002
Scheduled Cargo
May
Year Total
16
Charter Pax
Apr
Dec
0%
Scheduled Pax
Intra-Schengen
2003
% 2003/2002
Extra-Schengen
2003
% 2003/2002
Jan
8,944
21.4%
3,121
Feb
8,045
12.6%
2,791
Mar
8,889
7.9%
Apr
9,942
May
Jun
Jul
Month
Total
2003
% 2003/2002
9.1%
12,065
18.0%
3.3%
10,836
10.0%
3,046
-0.2%
11,935
5.7%
1.0%
2,993
-2.8%
12,935
0.1%
11,000
1.5%
3,281
1.2%
14,281
1.4%
11,676
5.7%
3,528
6.9%
15,204
6.0%
13,288
5.3%
3,923
7.4%
17,211
5.8%
Aug
13,721
3.1%
3,944
7.5%
17,665
4.1%
Sep
12,314
4.7%
3,786
8.1%
16,100
5.5%
Oct
11,517
6.0%
3,766
8.7%
15,283
6.7%
Nov
9,861
10.4%
3,127
0.0%
12,988
7.7%
Dec
10,036
15.5%
3,590
13.2%
13,626
14.9%
129,233
7.1%
40,896
5.3%
170,129
6.7%
Year Total
17
SEGMENTATION OF A/C MOVEMENTS

BY DOMESTIC/INTERNATIONAL
TOP 10 EUROPEAN DESTINATIONS

FOR SCHEDULED PAX MOVEMENTS
SEGMENTATION OF INTERNATIONAL A/C MOVEMENTS

BY GEOGRAPHICAL REGION
AFRICA 3.5%
INTERNATIONAL
50.9%
Ranking of International Markets/Countries

According to A/C Movements
LONDON
10.8%
AMERICA 1.8%
OTHER 35.5%
LARNACA
8.7%
REST OF ASIA
1.1%
ROME 7.7%
MIDDLE EAST
4.8%
ZURICH 3.3%
PARIS 7.4%
MILAN 6.5%
AMSTERDAM
3.9%
FRANKFURT
6.2%
DOMESTIC
49.1%
REST OF EUROPE
26.0%
TOP 10 INTERNATIONAL MARKETS/COUNTRIES

EU 62.8%
SWITZERLAND 4.6%
UNITED
KINGDOM
10.6%
TURKEY 2.6%
FRANCE 6.6%
CYPRUS
7.8%
OTHER
27.9%
UNITED
KINGDOM
9.9%
ITALY
5.7%
OTHER 10.7%
NORWAY 1.2%
SPAIN 5.5%
DENMARK 1.4%
ITALY
13.9%
GERMANY
16.4%
AUSTRIA
2.7%
Top 10 International Markets/Countries for

Scheduled Pax Movements
18
Ranking
Country
A/C Movements
2003
Germany
11,799
16.4%
SWEDEN
4.1%
JOHANNESBURG
3.8%
11.6%
Ranking
Country
A/C Movements
2003
France
2,225
MONTREAL/
TORONTO
4.4%
BEIRUT 9.3%
NEW YORK
13.0%
TEL AVIV
13.1%
TOP 10 DOMESTIC DESTINATIONS

Market Share
%2003 %2003/2002
Country*
Germany
11,830
15.5%
10.9%
Italy
10,277
13.4%
7.7%
United Kingdom
7,571
9.9%
9.2%
France
6,999
9.2%
20.9%
Cyprus
5,644
7.4%
6.3%
Switzerland
3,337
4.4%
16.3%
Belgium
3,143
4.1%
54.6%
Netherlands
2,519
3.3%
-12.4%
Spain
2,211
2.9%
4.6%
10
Turkey
1,877
2.5%
3.4%
11
Denmark
1,698
2.2%
7.5%
12
Egypt
1,650
2.2%
0.5%
13
Romania
1,459
1.9%
17.7%
14
Austria
1,427
1.9%
-3.0%
15
Bulgaria
1,079
1.4%
62.7%
16
USA
1,078
1.4%
-4.3%
17
Israel
1,071
1.4%
6.0%
18
Russian Federation
1,030
1.3%
12.4%
19
Hungary
963
1.3%
19.6%
20
Czech Republic
852
1.1%
14.2%
21
Albania
848
1.1%
8.3%
22
Lebanon
751
1.0%
-0.8%
23
674
0.9%
7.8%
24
Serbia & Montenegro
606
0.8%
1.0%
25
Luxembourg
552
0.7%
26
Sweden
510
0.7%
27
Poland
463
0.6%
-1.5%
28
Ukraine
412
0.5%
-15.7%
29
Canada
402
0.5%
1.5%
30
Moldova
314
0.4%
-3.1%
31
S. Africa
309
0.4%
1.6%
32
Thailand
302
0.4%
0.7%
33
Singapore
294
0.4%
2.4%
34
Jordan
261
0.3%
1.2%
35
Saudi Arabia
257
0.3%
-39.5%
36
Malta
213
0.3%
-1.4%
37
Uzbekistan
202
0.3%
71.2%
38
Syria
194
0.3%
-3.0%
39
Tunisia
186
0.2%
-15.5%
40
Kuwait
154
0.2%
-23.4%
41
Pakistan
135
0.2%
7.1%
42
Iran
104
0.1%
-4.6%
-2.9%
-12.2%
43
Georgia
102
0.1%
44
Armenia
100
0.1%
-2.0%
45
Bahrain
78
0.1%
52.9%
1.6%
46
FYR Macedonia
68
0.1%
-73.2%
47
Finland
64
0.1%
25.5%
48
Norway
51
0.1%
-63.3%
49
Portugal
43
0.1%
38.7%
50
Estonia
15
0.0%
-28.6%
51
Slovenia
14
0.0%
-36.4%
52
Slovakia
12
0.0%
53
Morocco
0.0%
54
Latvia
0.0%
Market Share
%2003 %2003/2002
52.1%
ALEXANDRIA/
CAIRO
20.2%
DUBAI/KUWAIT
10.2%
BELGIUM
3.3%
CZECH REPUBLIC
2.7%
OTHER
15.4%
BANGKOK
3.7%
Top 10 International Markets/Countries for

Charter Pax Movements
Market Share
%2003 %2003/2002
AMMAN
3.2%
SINGAPORE
3.6%
FRANCE 52.1%
SPAIN 2.7%
MUNICH
5.3%
TOP 10 INTERNATIONAL NON-EUROPEAN DESTINATIONS

TOP 10 INTERNATIONAL MARKETS/COUNTRIES

FOR CHARTER PAX MOVEMENTS
NETHERLANDS 3.5%
BELGIUM 4.2%
BRUSSELS
4.7%
Scheduled & Charter

Pax A/C Movements 2003
Ranking
Italy
10,034
13.9%
7.9%
United Kingdom
451
10.6%
-16.3%
United Kingdom
7,120
9.9%
11.4%
Italy
243
5.7%
0.0%
Cyprus
5,616
7.8%
6.2%
Spain
234
5.5%
-25.7%
France
4,774
6.6%
32.6%
Sweden
174
4.1%
-54.5%
Switzerland
3,334
4.6%
16.4%
Belgium
139
3.3%
-10.9%
Belgium
3,004
4.2%
60.0%
Czech Republic
117
2.7%
0.0%
Netherlands
2,514
3.5%
-11.1%
Austria
115
2.7%
144.7%
Spain
1,977
2.7%
10.0%
Denmark
60
1.4%
-38.1%
10
Turkey
1,839
2.6%
3.0%
10
Norway
51
1.2%
-63.3%
Other
20,097
27.9%
7.4%
Other
458
10.7%
-22.6%
Total
72,108
100.0%
10.9%
Total
4,267
100.0%
-11.4%
THESSALONIKI 13.4%
OTHER 27.3%
HERAKLION
12.5%
RHODES
9.7%
CHIOS 4.0%
MIKONOS
4.7%
ALEXANDROUPOLIS
4.7%
KERKYRA/CORFU
4.8%
CHANIA
7.4%
MITILINI 6.5%
THIRA/SANTORINI
5.1%
66.7%
55
Croatia
0.0%
0.0%
56
Republic of Ireland
0.0%
0.0%
57
Libya
0.0%
Total
76,419
100.0%
9.4%
* The country of first origin for arrivals and of last destination for departures
19
Ranking of International Destinations

Ranking
1
City*
Scheduled & Charter

Market Share
%2003
%2003/2002
Ranking
London
7,143
9.3%
12.4%
77
City*
Scheduled & Charter

Market Share
%2003
%2003/2002
Gothenburg
45
0.1%
7.1%
Paris
5,710
7.5%
28.7%
78
Lisbon
39
0.1%
44.4%
Larnaca
5,606
7.3%
6.6%
79
Paphos
38
0.0%
-28.3%
Rome
4,980
6.5%
15.5%
80
Bologna
35
0.0%
-2.8%
Milan
4,275
5.6%
9.0%
81
Strasbourg
34
0.0%
3.0%
Frankfurt
3,961
5.2%
4.1%
82
Vladikavkaz
34
0.0%
Munich
3,369
4.4%
13.6%
83
Birmingham
33
0.0%
-81.7%
Brussels
3,143
4.1%
54.8%
84
Metz/Nancy
29
0.0%
3.6%
Amsterdam
2,517
3.3%
-12.5%
85
Tenerife
27
0.0%
28.6%
Zurich
2,122
2.8%
36.0%
86
Catania
17
0.0%
Madrid-Barcelona
2,099
2.7%
2.9%
87
Tallinn
15
0.0%
12
Istanbul
1,871
2.4%
3.3%
88
Brest
14
0.0%
13
Dusseldorf
1,863
2.4%
0.3%
89
Ljubliana
14
0.0%
-36.4%
14
Stuttgart
1,735
2.3%
28.4%
90
Vitoria
13
0.0%
550.0%
50.0%
10
11*
15
-28.6%
55.6%
Copenhagen
1,698
2.2%
7.7%
91
Nice
12
0.0%
Cairo-Alexandria
1,645
2.2%
0.6%
92
Glasgow
11
0.0%
17
Vienna
1,413
1.8%
-3.3%
93
Bratislava
10
0.0%
66.7%
18
Bucharest
1,397
1.8%
12.8%
94
Salzburg
0.0%
50.0%
19
Geneva
1,215
1.6%
-7.2%
95
Rovaniemi
0.0%
0.0%
20
New York
1,078
1.4%
-4.3%
96
Anapa
0.0%
-87.5%
16*
21
Sofia
1,077
62.9%
97
Malaga
0.0%
-33.3%
22
Tel Aviv
1,071
1.4%
6.0%
98
Valencia
0.0%
100.0%
23
Budapest
963
1.3%
19.6%
99
Clermont
0.0%
24
Prague
852
1.1%
14.8%
100
Graz
0.0%
400.0%
1.4%
66.7%
25
Tirana
848
1.1%
8.3%
101
Marrakesh
0.0%
26
Moscow
840
1.1%
16.8%
102
Verona
0.0%
Dubai-Kuwait
828
1.1%
0.2%
103
Deauville
0.0%
-83.3%
Beirut
751
1.0%
-0.8%
104
Porto
0.0%
100.0%
0.8%
105
Riga
0.0%
27*
28
EASYJET
1.5%
HELLAS JET
1.4%
OTHER
16.9%
BRITISH
AIRWAYS 1.7%
SWISS INT'L
AIRLINES 1.8%
AIR FRANCE
1.9%
CYPRUS
AIRWAYS
2.3%
LUFTHANSA
2.5%
OLYMPIC AIRLINES
46.3%
ALITALIA 3.4%
AEGEAN AIRLINES
20.3%
Ranking of Domestic Destinations

Ranking
City*
Scheduled & Charter

Thessaloniki
9,084
13.4%
2.1%
Heraklion
8,472
12.5%
5.6%
Rhodes
6,576
9.7%
6.1%
Chania
4,970
7.3%
3.0%
Mitilini
4,358
6.4%
15.7%
Thira/Santorini
3,417
5.0%
-7.8%
Kerkyra/Corfu
3,230
4.8%
12.0%
Mikonos
3,205
4.7%
5.9%
Alexandroupolis
3,189
4.7%
-3.7%
10
Chios
2,680
4.0%
-5.0%
11
Samos
2,271
3.4%
-10.8%
12
Ioannina
2,207
3.3%
-10.8%
13
Kos
2,125
3.1%
0.7%
14
Kavala
1,820
2.7%
28.6%
15
Limnos
1,439
2.1%
-16.8%
16
Paros
1,427
2.1%
87.3%
1,300
1.9%
-11.7%
-0.6%
17* Kefallonia-Zakinthos
ALLIANCES' MARKET SHARE IN

INTERNATIONAL A/C MOVEMENTS
Market Share
2003
% 2003/2002
18
Milos
883
1.3%
19
Naxos
670
1.0%
5.0%
20*
Skiathos-Skiros
642
0.9%
53.6%
21
Leros
640
0.9%
-1.2%
22
Aktio
615
0.9%
56.9%
20.5%
29
Belgrade
602
0.8%
30
Luxembourg
552
0.7%
106
Verona
0.0%
31
Venice
503
0.7%
-4.7%
107
Kracow
0.0%
32
Berlin
475
0.6%
-1.0%
108
Luxor
0.0%
33
Stockholm
463
0.6%
-9.2%
109
Pisa
0.0%
34
Warsaw
458
0.6%
-2.1%
110
S.Compostela
0.0%
Toronto-Montreal
402
0.5%
1.5%
111
Ankara
0.0%
36
Bari
380
0.5%
-20.0%
112
Antalya
0.0%
37
Kiev
356
0.5%
-17.2%
113
Bastia
0.0%
26
Ikaria
392
0.6%
0.5%
38
Manchester
332
0.4%
-4.6%
114
Bilbao
0.0%
27
Astypalea
312
0.5%
6.8%
39
Chisinau
314
0.4%
-3.1%
115
Bristol
0.0%
40
Johannesburg
309
0.4%
1.6%
116
Cagliari
0.0%
28*
Kastoria-Kozani
304
0.4%
9.7%
41
Bangkok
302
0.4%
0.7%
117
Cherbourg
0.0%
29
Sitia
44
0.1%
-47.6%
42
Singapore
294
0.4%
2.4%
118
Chernovtsy
0.0%
30
Larissa
0.0%
43
Lyon
280
0.4%
-4.8%
119
Dublin
0.0%
0.0%
44
Amman
261
0.3%
1.2%
120
Edinburgh
0.0%
100.0%
31
Araxos
0.0%
45
Nantes
259
0.3%
29.5%
121
Eindhoven
0.0%
32
Kalamata
0.0%
-97.9%
46
Marseille
215
0.3%
-26.6%
122
Izmir
0.0%
33
Kasos
0.0%
-75.0%
47
Malta
213
0.3%
-1.4%
123
Kayseri
0.0%
48
Tashkent
202
0.3%
71.2%
124
Kemi
0.0%
Total
67,687
100.0%
3.4%
49
Cologne
199
0.3%
1226.7%
125
Leon
0.0%
50
Riyadh
195
0.3%
-4.4%
126
Norrkoping
0.0%
51
Damascus
193
0.3%
-3.5%
127
Ohrid
0.0%
52
Tunis
186
0.2%
-15.5%
128
Piestany
0.0%
53
Toulouse
160
0.2%
-2.4%
129
Podgorica
0.0%
54
Mulhouse/Basel
110
0.1%
2.8%
130
Rijeka
0.0%
55
Bordeaux
102
Toulon
35*
20
TOP 10 AIRLINES ACCORDING

TO SCHEDULED & CHARTER PAX A/C MOVEMENTS
Ranking of International Destinations

9.7%
131
56
Tbilisi
102
0.1%
-2.9%
132
Turin
0.0%
57
Tehran
102
0.1%
0.1%
-1.0%
133
Varna
0.0%
58
Yerevan
100
0.1%
-2.0%
134
Wroclaw
0.0%
59
Nuremberg
99
0.1%
50.0%
135
Zagreb
0.0%
60
St. Petersburg
95
0.1%
-16.7%
136
Aleppo
0.0%
61
Bahrain
78
0.1%
52.9%
137
Aswan
0.0%
62
Islamabad
77
0.1%
185.2%
138
Belfast
0.0%
63
Hamburg
70
0.1%
18.6%
139
Ekaterinburg
64
Naples
69
0.1%
-69.9%
140
La Coruna
0.0%
65
Skopje
66
0.1%
-74.0%
141
Le Havre
0.0%
66
Constanta
62
0.1%
3000.0%
142
Mitiga
0.0%
Jeddah
62
0.1%
-71.9%
143
Rennes
0.0%
Hanover
58
0.1%
0.0%
144
Rostock
0.0%
69
Karachi
58
0.1%
-41.4%
145
Santander
0.0%
70
Lille
57
0.1%
-9.5%
146
Sharm
0.0%
71
Donetsk
54
0.1%
-5.3%
147
Siena
0.0%
72
Helsinki
28.6%
148
Treviso
73
Krasnodar
54
0.1%
68.8%
149
Zaragoza
0.0%
74
Oslo
51
0.1%
-63.3%
Total
76,419
100.0%
75
P.Mallorca
50
0.1%
177.8%
76
Newcastle
47
0.1%
-2.1%
OLYMPIC AIRLINES 34.5%
0.0%
100.0%
ONEWORLD 5.3%
-66.7%
STAR 8.2%
23
Kithira
565
0.8%
24
Karpathos
429
0.6%
1.2%
25
Syros
409
0.6%
-16.7%
100.0%
OTHERS 39.0%
-33.3%
* In cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together.
INTERNATIONAL SCHEDULED A/C MOVEMENTS

CONVENTIONAL vs. LOW-COST CARRIERS
TOP 10 A/C TYPES ACCORDING

TO THE NUMBER OF FLIGHTS
AIRBUS A321 3.1%
0.0%
LOW-COST CARRIERS
5.7%
ATR42-300/320 3.7%
BOEING B737-300
5.8%
0.0%
68
0.1%
SKYTEAM 13.0%
0.0%
67
54
-81.8%
AIRBUS A300-600 2.5%

FAIRCHILD SW4 2.4%
BOEING MD-82
2.1%
AIRBUS A320
7.2%
-95.8%
0.0%
Other
29.1%
AVRO RJ100
9.1%
-66.7%
0.0%
9.3%
* In cases of international flights with intermediate stop(s), the cities included in the routing are presented together.
CONVENTIONAL CARRIERS
94.3%
ATR 72
13.7%
BOEING B737-400
21.3%
21
NUMBER OF A/C MOVEMENTS PER MTOW CATEGORY
HOURLY DISTRIBUTION OF A/C MOVEMENTS
DAILY DISTRIBUTION OF A/C MOVEMENTS
PERCENTAGE OF MTOW BY FLIGHT TYPE
(IN TONS)
>55 up to 120
47.7%
CARGO 3.3%
>6 up to 55
39.7%
Summer
MONDAY
14.3%
SUNDAY
13.8%
CHARTER PASSENGER
3.5%
8%
Winter
7%
TUESDAY
13.9%
SATURDAY
14.0%
6%
5%
4%
OTHER 6.2%
3%
WEDNESDAY
14.2%
FRIDAY
15.5%
>120
6.9%
THURSDAY
14.3%
up to 6
5.7%
30th Busiest Day
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Ranking
Day
Date
No of Flights
Friday
25/07/2003
646
Friday
01/08/2003
627
Friday
18/07/2003
618
Friday
22/08/2003
615
Friday
04/07/2003
613
Friday
27/06/2003
612
Friday
11/07/2003
603
Friday
05/09/2003
601
Friday
29/08/2003
601
10
Friday
08/08/2003
599
30
Saturday
28/06/2003
563
Saturday
31/05/2003
466
Monday
22/12/2003
466
Average Day
1%
SCHEDULED PASSENGER
87.0%
Peak & Average Daily A/C Movements
10 Busiest Days
2%
(WINTER PERIOD)
(SUMMER PERIOD)
Arrival
10%
9%
8%
7%
6%
5%
4%
3%
2%
1%
0
Departure
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
10%
9%
8%
7%
6%
5%
4%
3%
2%
1%
0
Arrival
Departure
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Average Day = Day with a/c movements traffic closest to the average (170,129/365=466)
Daily A/C Movement Peaks

Arrivals
Domestic
International
Total Traffic
22
Weekday
Date
No of Flights
Friday
25/07/2003
169
Departures
Friday
25/07/2003
171
Total
Friday
25/07/2003
340
Arrivals
Saturday
30/08/2003
160
Departures
Saturday
30/08/2003
161
Total
Saturday
30/08/2003
321
Arrivals
Friday
25/07/2003
323
Departures
Friday
25/07/2003
323
Total
Friday
25/07/2003
646
23
Total cargo, i.e. inbound and outbound freight and mail

handled through AIA, amounted to 109,741 tons in 2003,
with mail volume amounting to 7.8% of the grand total.
In addition, the international express freight volumes

reached almost 13.3% of the total market, reflecting a
slight increase from their 2002 market share (12.8%).
Inbound freight reached 55% of the total uplift in

2003, with outbound freight (45%) demonstrating a
slight decline compared to the 2002 share (48%).
Correspondingly, inbound freight volumes increased by
8.2% compared to a 4.2% decrease of the outbound
freight tonnage.
Freight and mail flown in and out of Athens was

mostly carried onboard passenger aircraft, while
freighter aircraft volumes averaged 26% of the total
uplift. Cargo was flown almost entirely on scheduled
services with charter traffic (freighters only) reaching
only 2% of the total, consisting mainly of perishable
imports from Africa.
It is worth pointing out that the intra-EU outbound

tonnage represents an 87% of the market. Out of the
remaining 13% extra-EU outbound traffic, the major
share (54.5%) pertains to transit traffic (TIR) from the
Balkans and Turkey, which was transported by truck to
Athens and then flown to the final destination. During
2003, this type of traffic continued to shrink as shipments
were shifted to other European airports (e.g.Vienna
and Brussels).
CARGO UPLIFT
Furthermore, flown domestic cargo represented 21%

of the total volume, increasing its 2002 share (19%). The
major development was observed in mail traffic, presenting
an impressive 57.6% increase. Specifically, inbound and
outbound mail volumes grew by 103.3% and 38.3%
respectively. Moreover, international inbound cargo
increased by 8.6% as opposed to the 8.9% decrease of
international outbound cargo volumes.
The main commodities in the international traffic

segment included mainly perishable products, garments,
pharmaceuticals, spare parts, as well as telecommunication
and industrial products, whereas the domestic traffic
comprised largely mail, press and courier material.
Finally, the main cargo operators in 2003 included
three major integrators, namely EAT, UPS and TNT,
connecting daily Athens to their European gateways,
one Lufthansa weekly freighter and two Greek cargo
carriers,Vernicos Aviation and the newly established
Mediterranean Air Freight (MAF), both daily serving
primarily the Greek islands.
Inbound mail in 2003 reached the 52% of the total

uplift showing a 3% increase compared to 2002. Inbound
mail volumes increased by 16.2% compared to a 1.8%
increase in outbound mail tonnage.
25
FREIGHT & MAIL MONTHLY UPLIFT

2003 vs. 2002
(in tons)
Month
Freight % 2003/2002 Mail % 2003/2002 Total Cargo % 2003/2002
Jan
6,983.3
3.3%
642.8
7.1%
7,626.1
3.6%
Feb
7,658.7
6.8%
590.2
-11.0%
8,249.0
5.3%
Mar
8,157.1
6.1%
656.5
-1.3%
8,813.7
5.5%
Apr
7,867.9
-4.1%
717.3
5.8%
8,585.2
-3.4%
May
8,243.3
3.7%
640.1
9.0%
8,883.4
4.1%
Jun
8,439.6
-0.4%
651.0
14.8%
9,090.6
0.5%
Jul
9,441.1
7.0%
734.4
21.7%
10,175.5
7.9%
Aug
7,621.8
-8.7%
579.8
3.9%
8,201.5
-8.0%
Sep
9,087.0
-3.9%
684.0
13.4%
9,770.9
-2.9%
Oct
9,559.0
0.8%
809.8
12.2%
10,368.8
1.6%
Nov
8,879.9
2.7%
824.1
17.5%
9,704.1
3.9%
Dec
9,270.7
16.3%
1,001.9
12.8%
10,272.7
16.0%
Total 2003 101,209.1
2.3%
8,532.0
8.9%
109,741.4
2.7%
1,100
700
5,000
3,000
2,000
Jul
Aug Sep
Oct
Nov Dec
DOMESTIC CARGO UPLIFT

2002-2003
Jul
Aug Sep
Oct
Nov Dec

OUTBOUND 2003 vs. 2002
5,000
550
4,500
500
4,000
Mail
300
2,000
250
1,500
200
1,000
% 2003/2002
Outbound
% 2003/2002
Jan
3,780.2
5.5%
3,203.1
0.9%
Feb
4,047.1
7.9%
3,611.6
Mar
4,551.5
15.7%
Apr
4,228.8
0.5%
May
4,548.1
10.7%
Jun
4,841.5
10.1%
Jul
4,976.3
10.8%
Aug
4,151.6
0.1%
Sep
5,143.6
Oct
Nov
Inbound
% 2003/2002
Outbound
Jan
319.2
5.9%
323.6
8.3%
5.6%
Feb
296.4
-8.4%
293.8
-13.5%
3,605.6
-3.9%
Mar
350.3
1.4%
306.2
-4.1%
3,639.2
-9.0%
Apr
368.8
50.7%
348.5
-19.6%
3,695.1
-3.8%
May
330.5
14.6%
309.6
3.7%
3,598.0
-11.7%
Jun
333.3
15.1%
317.7
14.4%
4,464.8
3.0%
Jul
366.2
15.8%
368.2
28.2%
3,470.2
-17.5%
Aug
309.3
9.9%
270.5
-2.1%
4.9%
3,943.4
-13.4%
Sep
355.0
16.9%
329.0
10.0%
5,556.4
11.0%
4,002.6
-10.6%
Oct
416.2
18.9%
393.6
6.0%
5,096.9
9.4%
3,783.0
-5.0%
Nov
448.9
24.6%
375.3
10.1%
Dec
4,866.8
11.7%
4,403.9
21.9%
Dec
Total 2003
55,788.8
8.2%
45,420.4
-4.2%
Total 2003
450
Mar Apr May Jun
Jul
Aug Sep
Oct
Nov Dec
60,000
+4.8%
30.9%
434.2
-4.4%
16.2%
4,070.2
1.8%
Outbound
600
Inbound
Outbound
550
500
5,000
450
4,500
400
350
4,000
300
3,500
250
3,000
350
300
Jul Aug Sep Oct Nov Dec
250
FREIGHT UPLIFT
INTERNATIONAL CARGO UPLIFT

2002-2003
2003
567.6
4,461.8
MONTHLY MAIL UPLIFT
5,500
500
400
% 2003/2002
Inbound
6,000
550
Jan Feb
Month
MONTHLY FREIGHT UPLIFT
3,000
2,500
500
Inbound
Freight 2003
Freight 2002
Mail 2003
Mail 2002
3,500
350
+6.4%
18,000
Mar Apr May Jun
2002
20,000
Jul Aug Sep Oct Nov Dec
MAIL UPLIFT
2002
2003
+8.6%
OUTBOUND
45%
OUTBOUND
52%
+8.8%
50,000
16,000
14,000
40,000
12,000
-9.0%
Tons
Tons
Jan Feb
(in tons)
Month
Tons
4,000
600
400
Mar Apr May Jun
900
6,000
450
4,000
Jan Feb
7,000
Mail
Freight
8,000
Freight
5,000
Freight
9,000
Freight 2003
Freight 2002
Mail 2003
Mail 2002
6,000
1,000
1,300
10,000
Monthly Mail Uplift
(in tons)
Mail

INBOUND 2003 vs. 2002
Monthly Freight Uplift
Freight 2003
Freight 2002
Mail 2003
Mail 2002
Tons
Monthly Cargo Uplift
10,000
-9.3%
30,000
8,000
20,000
6,000
4,000
+9.1%
-3.6%
2,000
+103.3%
10,000
+38.3%
0
Freight in
26
+5.5%
-5.5%
Mail in
Mail out
0
Freight out
Mail in
Mail out
Cargo in
Cargo out
Freight in
Freight out
Cargo in
Cargo out
INBOUND
55%
INBOUND
48%
27
STRUCTURE OF CARGO UPLIFT

INBOUND CARGO
CARGO A/C
18%
OUTBOUND CARGO
PAX A/C
39%
DOMESTIC vs. INTERNATIONAL CARGO UPLIFT
OUTBOUND CARGO
CARGO A/C
8%
DOMESTIC
21%
INTERNATIONAL
79%
INBOUND CARGO
PAX A/C
35%
SCHEDULED vs CHARTER CARGO UPLIFT
CARGO UPLIFT TOP 10 AIRLINES

TNT
VERNICOS
AVIATION
CHARTER
2%
ALITALIA
AEGEAN
AIRLINES
EMIRATES
BRITISH
AIRWAYS
UPS
SCHEDULED
98%
28
LUFTHANSA
EAT
OA
29
During 2003, Athens was connected to 32 domestic and

77 international scheduled destinations through the
operations of 60 scheduled airlines, while a total of 122
destinations were served by charter flights of 87
additional carriers. The Airports network was
considerably enhanced in 2003 with seven new airlines
and six new international destinations.
Snowflake, a new low-cost airline owned by the SAS
group, introduced three weekly frequencies to Copenhagen
and two weekly frequencies to Stockholm in April,
while during the same period Luxair launched daily
flights to Luxembourg via Bergamo. In June, Hellas Jet, a
newly established Greek-Cypriot carrier using AIA as
its home base, commenced services out of Athens,
offering two daily flights to Paris and Brussels and daily
flights to London, while the fast-expanding low-cost
German carrier Germanwings introduced four new

weekly frequencies between Cologne and Athens. In
July, AIA also welcomed Albanian Airlines, which
launched scheduled services between Athens and Tirana
with four weekly flights.
In November, Germania Express, the third low-cost
new entrant, started operating out of Athens, offering
three weekly frequencies to Berlin and Hamburg, and
four weekly flights to Dusseldorf, Munich and Zurich,
while Gulf Air resumed services at AIA with daily flights
to Bahrain with a connection to Sydney. In addition to
the new destinations offered by the new entrants, AIA
also added Constanta to its route network, introduced
by Tarom, already flying to Bucharest.
N ET W O R K
31
60 Scheduled Airlines Operating Passenger Flights

Airline
Ada Air
Aegean Airlines
Aeroflot
Aerosvit Airlines
Air Berlin
Air Europa
Air Europe
Air France
Air Malta
Air Moldova
AIRZENA-Georgian Airlines
Alania Leasing Airline
Albanian Airlines
Alitalia
Alpi Eagles
Armenian International Airways
Austrian Airlines
British Airways
CSA Czech Airlines
Cyprus Airways
Delta Air Lines
easyJet
EgyptAir
El-Al Israel Airlines Ltd
Emirates
Finnair
Germania Fluggesellschaft
Germanwings
Gulf Air
Hapag-Lloyd
Hellas Jet
Hellenic Star Airways
Hemus Air
Iberia Lineas Aereas de Espana
Iran Air
JAT - Yugoslav Airlines
KLM
Kuban Airlines
LOT Polish Airlines
LTU International Airways
Lufthansa
Luxair
Maersk Air
Malev Hungarian Airlines
Middle East Airlines
Olympic Airlines
PIA-Pakistan International
Pulkovo Aviation
Royal Jordanian
Saudi Arabian Airlines
Singapore Airlines
Snowflake
Swiss International Air Lines
Syrianair
Tarom
Thai Airways
Tunisair
Turkish Airlines
Uzbekistan Airways
Virgin Express
Country
Albania
Greece
Russian Federation
Ukraine
Germany
Spain
Italy
France
Malta
Moldova
Georgia
Russian Federation
Albania
Italy
Italy
Armenia
Austria
United Kingdom
Czech Republic
Cyprus
USA
United Kingdom
Egypt
Israel
Finland
Germany
Germany
Bahrain
Germany
Greece
Greece
Bulgaria
Spain
Iran
Serbia/Montenegro
Netherlands
Russian Federation
Poland
Germany
Germany
Luxembourg
Denmark
Hungary
Lebanon
Greece
Pakistan
Russian Federation
Jordan
Saudi Arabia
Singapore
Sweden
Switzerland
Syrian Arab Republic
Romania
Thailand
Tunisia
Turkey
Uzbekistan
Belgium
6 Scheduled Airlines Operating Cargo Flights

Airline
Air Scorpio
EAT - European Air Transport
Mediterranean Air Freight
TNT Airways
UPS Airlines
Vernicos Aviation
32
Country
Bulgaria
Belgium
Greece
Belgium
USA
Greece
87 Charter Airlines Operating Passenger Flights

Airline
Adria Airways Slovenija
Aeris
Aero Lloyd
Aigle Azur - WESTAIR
Air Adriatic
Air Atlanta Europe
KLM Exel
Air Luxor
Air Mediterranee
Air One
Air Polonia
Air Scandic
Air Slovakia
Air Transat
Donbass Eastern Ukrainian Airlines
Airlines 400 Joint Stock Company
Alisea Airlines
Angel Airlines
Astraeus Airlines
Axis Airways
AzzurraAir
Balkan Holidays Air
Blue Line
Blue Panorama Airlines
Braathens
Channel Express (Air Services)
CCM Airlines
Condor
Corsair
Cougar Leasing
Croatia Airlines
Dutchbird
Electra Airlines
Estonian Air
Euralair Horizons
Eurofly
European Aircharter
Excel Airways
Falcon Air
Fischer Air
Freebird Airlines
Futura International Airways
Gandalf Airlines
Gee Bee Air
Gestion Aerea Exejutiva
Gorlitsa Airlines
Hamburg International
Helios Airways
HOLA Airlines
Iberworld Airlines
Inter Air Havacilik
Islandsflug
ISRAIR Airlines & Tourism
Jetline
KMV
Livingston Aviation
LTE International Airways
Luxor Air
Macedonian Airlines
Martinair
Monarch Airlines
Montenegro Airlines
MyTravel Airways
Nordic East Airlink
North American Airlines
Novair
Onur Air Tasimacilik
PGA Portugalia Airlines
Qantas Airways
RAF-AVIA
SkyEurope Airlines
Sky Europe Airlines Hungary
Sobelair
Spanair
Star Airlines
SUN D'OR International Airlines
TAP Air Portugal
Thomas Cook Airlines - UK
Thomas Cook Airlines-Belgium
Titan Airways
Transavia Airlines
Travel Service Airlines
Travel Service Spain
Ukrainian Mediterranean Airlines
Ural Airlines
Viking
Volare Airlines
Country
Slovenia
France
Germany
France
Croatia
Iceland
Netherlands
Portugal
France
Italy
Poland
United Kingdom
Slovakia
Canada
Ukraine
Russian Federation
Italy
Romania
United Kingdom
France
Italy
Bulgaria
France
Italy
Norway
United Kingdom
France
Germany
France
United Kingdom
Croatia
Netherlands
Greece
Estonia
France
Italy
United Kingdom
United Kingdom
Sweden
Czech Republic
Turkey
Spain
Italy
Australia
Spain
Ukraine
Germany
Cyprus
Spain
Spain
Turkey
Iceland
Israel
Equatorial Guinea
Russian Federation
USA
Spain
Egypt
Greece
Netherlands
United Kingdom
Serbia/Montenegro
Denmark
Sweden
USA
Sweden
Turkey
Portugal
Australia
Latvia
Slovakia
Hungary
Belgium
Spain
France
Israel
Portugal
United Kingdom
Belgium
United Kingdom
Netherlands
Czech Republic
Spain
Ukraine
Russian Federation
Sweden
Italy
32 DOMESTIC
SCHEDULED
DESTINATIONS
77 INTERNATIONAL
SCHEDULED
DESTINATIONS
Aktio
Alexandroupolis
Astypalea
Chania
Chios
Heraklion
Ikaria
Ioannina
Karpathos
Kastoria
Kavala
Kefallonia
Kerkyra/Corfu
Kithira
Kos
Kozani
Leros
Limnos
Mikonos
Milos
Mitilini
Naxos
Paros
Rhodes
Samos
Sitia
Skiathos
Skiros
Syros
Thessaloniki
Thira/Santorini
Zakinthos
Aleppo
Alexandria
Amman
Amsterdam
Bahrain
Bangkok
Barcelona
Bari
Beirut
Belgrade
Berlin
Birmingham
Brussels
Bucharest
Budapest
Cairo
Chisinau
Cologne
Constanta
Copenhagen
Damascus
Donetsk
Dubai
Dusseldorf
Frankfurt
Geneva
Hamburg
Hanover
Helsinki
Islamabad
Istanbul
Jeddah
Johannesburg
Karachi
Kiev
Krasnodar
Kuwait
Larnaca
London
Luxembourg
Madrid
Malta
Manchester
Milan
Montreal
Moscow
Munich
Naples
New York
Nuremberg
Odessa
Paphos
Paris
Prague
Riyadh
Rome
Singapore
Skopje
Sofia
Stockholm
St. Petersburg
Strasbourg
Stuttgart
Tashkent
Tbilisi
Tehran
Tel Aviv
Tirana
Toronto
Tripoli
Tunis
Venice
Vienna
Vladikavkaz
Warsaw
Yerevan
Zurich
122 INTERNATIONAL
CHARTER
DESTINATIONS
Amman
Amsterdam
Anapa
Ankara
Antalya
Barcelona
Bari
Bastia
Belfast
Bergamo
Berlin
Bilbao
Bologna
Bordeaux
Bratislava
Brest
Bristol
Brussels
Bucharest
Budapest
Cagliari
Cairo
Catania
Cherbourg
Chernovtsy
Clermont
Copenhagen
Deauville
Donetsk
Dublin
Edinburgh
Eindhoven
Ekaterinburg
Frankfurt
Glasgow
Gothenburg
Graz
Hamburg
Helsinki
Istanbul
Izmir
Kayseri
Kemi
Kiev
Kracow
Krasnodar
La Coruna
Larnaca
Le Havre
Leon
Lille
Lisbon
Ljubliana
London
Luxembourg
Luxor
Lyon
Madrid
Malaga
Malta
Manchester
Marrakesh
Marseille
Metz-Nancy
Milan
Mitiga
Moscow
Mulhouse/Basel
Munich
Nantes
Naples
Newcastle
New York
Nice
Norrkoping
Nuremberg
Ohrid
Oslo
Paphos
Paris
Piestany
Pisa
P.Mallorca
Podgorica
Porto
Prague
Rennes
Riga
Rijeka
Riyadh
Rome
Rostock
Rovaniemi
Salzburg
Santander
S.Compostela
Siena
Skopje
Sofia
Stockholm
St. Petersburg
Strasbourg
Stuttgart
Tallinn
Tel Aviv
Tenerife
Toronto
Toulon
Toulouse
Tunis
Turin
Valencia
Varna
Verona
Vienna
Vitoria
Warsaw
Wroclaw
Yerevan
Zagreb
Zaragoza
Zurich
33
32 DOMESTIC AND 77 INTERNATI ONAL SCHEDULED DESTINATIONS
Cologne
Frankfurt
Hamburg
Hanover
Stuttgart
Amsterdam
Brussels
Berlin
Dusseldorf
Munich
Nuremberg
Birmingham
London
Manchester
St Petersburg
Warsaw
Prague
Moscow
Krasnodar
Budapest
Helsinki
Kiev
EU
RO
EU
RO
PE
A
Vienna
N
Bari
Milan
Naples
Rome
Venice
Barcelona
Madrid
Donetsk
N
I
Geneva
Malta
Zurich
O
N
Belgrade
Bucharest
Vladikavkaz
Odessa
Chisinau
EA
ST
ER
N
Marseille Luxembourg
Paris
Strasbourg
Stockholm
Copenhagen
Tbilisi
Constanta
Tirana Skopje
Yerevan
Sofia
Istanbul
Tashkent
Montreal
Toronto
ATHENS
New York
slamabad
Tehran
Tunis
S
U
Karachi
Tripoli
R
P
Bangkok
T
S
EC
A
E
ID
Singapore
Aleppo
Paphos
Larnaca
Alexandria
Johannesburg
Damascus
Beirut
Kastoria
Kavala
Kozani
Thessaloniki
Amman
Tel Aviv
Ioannina
Kerkyra/Corfu
Kuwait
Cairo
Bahrain
Jeddah
Riyadh
Dubai
Aktio
Kefallonia
Zakinthos
Kithira
Chania
Heraklion
Sitia
34
Alexandroupolis
Skiathos
Skiros
Chios
Ikaria
Limnos
Mitilini
Samos
Astypalea
Karpathos
Kos
Leros
Rhodes
Mikonos
Milos
Naxos
Paros
Syros
Thira/Santorini
35
The performance of Athens International Airport in

terms of flight punctuality has been improved in the
course of 2003, as a result of the efficient cooperation
of all the involved parties (airport, airlines, handlers etc).
More specifically, in 2003 29.4% of departing flights were
delayed for more than 15 minutes as compared to 34.0%
in 2002. The average delay time was at the level of 39
minutes and remained at similar levels compared to
2002 (40 minutes).
Both scheduled and charter departing flights presented
fewer delays in 2003, while the average delay of charter
flights was reduced by 5 minutes (from 62 to 57 minutes).
Focusing on scheduled flights, international and especially
intercontinental operations were considerably more
punctual in 2003, while the drop in the proportion of
intercontinental delayed flights from 41% to 30% is
noteworthy.
August was the month with the largest proportion

of delayed departures (36.5%), although greater delay
times were observed in December, averaging 47 minutes.
Focusing on delay reasons, the available results are
based on the 55% of delayed departures for which the
corresponding reasons have been dispatched to AIA (as
compared to the 31% in 2002).This improved representation
partially explains the considerable differences observed
in the distribution of delay reasons compared to the
previous year. The most important reason for delayed
departures is still the "Reactionary" factor, representing
38.1% of the delays.The late arrival of aircraft from another
flight is one of the major drivers of "Reactionary" delays.
"Aircraft & Ramp Handling" and "Flight Operations &
Crewing" follow, representing 12.7% and 10.5% respectively
of the late departures. Only 0.8% of the delayed departures
is attributed to "Airport Facilities", signifying the high
level of the facilities and services offered by AIA, as well
as the efficient performance of AIA staff.
PUNCTUALITY
37
PROPORTION OF DELAYED FLIGHTS

2002-2003
AVERAGE DELAY PER DELAYED FLIGHT

2002-2003
Monthly Punctuality Statistics

Departing Flights
35%
2003
34.0%
29.4%
30%
25%
2002
2003
23.9%
23.4%
Minutes
Proportion of delayed flights (more than 15 min)
40%
2002
20%
15%
10%
5%
0%
Arrivals
Departures
50
45
40
35
30
25
20
15
10
5
0
43
Month
40
Arrivals
39
Departures
Proportion of Delayed Average Delay (in min) Proportion of Delayed Average Delay (in min)
Flights for more than of Flights Delayed for Flights for more than of Flights Delayed for
15 minutes
more than 15 minutes
15 minutes
more than 15 minutes
Events Affecting
Punctuality
45
Jan
30.3%
42
26.3%
Feb
32.7%
42
27.4%
2002
2002
2003
2003
70
44
20/3 Iraq War

21/3 General Strike
29.2%
41
21.6%
43
Apr
3/4 General Strike

11/4 SARS Alarm
15,16&17/4 EU Summit
29.6%
38
22.9%
43
May
18/5 General Strike
23.0%
37
18.8%
39
Jun
30.0%
37
24.5%
40
Jul
32.2%
37
23.9%
42
36.5%
38
29.0%
42
30.5%
39
24.3%
42
Sep
4/9 Olympic Airways Crew Shortage
Oct
4/10 Olympic Airways Crew Shortage
25.2%
38
22.1%
39
Nov
3/11&20/11 General Strike

28,29&30/11 Olympic Airways Crew Shortage
22.2%
39
18.8%
45
Dec
1,2&3/12 Olympic Airways Crew Shortage
31.5%
44
27.7%
47
TOTAL 2003
29.4%
39
23.9%
43
62
42.7%
60
39.8%
57
50
33.7%
29.2%
Minutes
Proportion of delayed departures (more than 15 min)
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
AVERAGE DELAY PER DELAYED DEPARTURE

2002-2003
Proportion of Delay Reasons
(MORE THAN 15 MINUTES)
39
40
38
Reasons for Delay
40%
Departures
30
Arrivals
35%
20
10
Scheduled
30%
Charter
Scheduled
Charter
25%
20%
DEPARTING SCHEDULED FLIGHTS

2002-2003
50%
31.4%
26.8%
20%
30
15%
20
10%
36
37
43
43
Intra-European
Intercontinental
Jul
Aug
Sep
Oct
Nov
Dec
Arrivals
Departures
58.9%
38.1%
Aircraft & Ramp Handling
5.7%
12.7%
Flight Operations & Crewing
1.9%
10.5%
Technical & Aircraft Equipment
4.7%
8.9%
Airline-related
2.0%
6.4%
ATFM Restrictions
3.6%
6.2%
Passenger & Baggage
6.0%
5.3%
Restrictions at Airport of Departure
7.5%
3.7%
Weather
1.8%
2.3%
Mandatory Security
2.8%
1.7%
Airport Facilities
2.3%
0.8%
EDP/Automated Equipment
0.5%
0.6%
Immigrations, Customs, Health
0.3%
0.4%
47
Cargo & Mail
0.2%
0.3%
45
Restrictions at Airport Destination
0.1%
0.1%
43
Mail Only
0.0%
0.0%
41
Damage to Aircraft
0.2%
0.0%
39
Miscellaneous
1.5%
2.0%
67.3%
55.0%
37
0
Domestic
Jun
39
10
0%
May
Departures
41
40
Apr
49
29.9%
25%
Mar
Minutes
30%
Feb
Reactionary
Arrivals
2003
50
34.4%
32.1%
Jan
2002
60
40.9%
40%
35%
15%
70
Minutes
Proportion of delayed flights (more than 15 min)
2002
5%
38

2002-2003
2003
45%
47
Mar
Aug
PROPORTION OF DELAYED DEPARTURES

2002-2003
Arriving Flights
Domestic
Intra-European
Intercontinental
35
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
% of Delayed Flights for which

a Delay Reason Has Been Reported
39
DELAY REASONS DISTRIBUTION

REACTIONARY
AIRCRAFT &
RAMP HANDLING
FLIGHT OPERATIONS &
CREWING
TECHNICAL &
AIRCRAFT EQUIPMENT
AIRLINE-RELATED
ATFM RESTRICTIONS
PASSENGER & BAGGAGE
RESTRICTIONS AT
AIRPORT OF DEPARTURE
WEATHER
MANDATORY SECURITY
AIRPORT FACILITIES
EDP/AUTOMATED
EQUIPMENT
IMMIGRATIONS,
CUSTOMS, HEALTH
CARGO & MAIL
RESTRICTIONS AT
AIRPORT DESTINATION
DAMAGE TO AIRCRAFT
Arrivals
Departures
MAIL ONLY
MISCELLANEOUS
0%
10%
20%
30%
40%
50%
60%
% f times a delay reason is allocated to a delayed flight
PROPORTION OF DELAYED DEPARTURES (more than 15 min)

SCHEDULED vs. CHARTER
Charter
70%

SCHEDULED vs. CHARTER
Charter
100
Scheduled
Scheduled
80
60%
Minutes
50%
60
40%
40
30%
20%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
20
Dec
Jan
Feb

PROPORTION OF DELAYED FLIGHTS (more than 15 min)
COMPARISON PER REGION
Domestic
50%
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct

COMPARISON PER REGION
Dec
Domestic
Intra-European
60
Intra-European
Nov
Intercontinental
Intercontinental
45%
50
40%
Minutes
35%
30%
40
25%
30
20%
15%
10%
40
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
20
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
41
The demographic profile of passengers travelling

from/to Athens remains stable throughout the last
years. A typical Athens Airport passenger is male (63%),
39 years old, highly educated (university/college, 74%).
More than half of the Airports traffic comprises Greek
nationals (55%) living in Greece (54%). Another
significant part of the Airports travellers are the
European nationals (40%), exhibiting an increase in 2003
(36% in 2002).
Inbound and outbound traffic is equally distributed
amongst passengers (49% vs. 51% respectively). Regarding
the travelling profile, Athens passengers are mainly
medium travellers (59%) making 7 air trips per year on
the average, while their plane journeys include at least
3 visits to Athens. They usually stay approximately 7-8
days on their trip destination, whereas the average
duration of stay in Athens is 4-5 days.
PASSENGER PROFILE
A highly growing category of Athens traffic

comprises people travelling for business purposes. In
2003 business travellers amounted to 35%, showing an
important increase of 9% as compared to 2002. The
majority of business passengers are males (86%), above
40 years of age, highly educated (84%), who can be
characterised as frequent flyers. Business people travel
all over the year, with the exception of the summer
months and especially during August, when a significant
drop can be observed. The majority of them fly on
behalf of their company (79%), mostly in order to
attend a business meeting (89%).
Leisure travellers are mainly holidaymakers (64%).

The growing attractiveness of Athens as a tourist
destination is evident in 2003, since tourists presented
a considerable growth of 18% as compared to the
previous year. The majority of people visiting Athens for
holidays travel independently (71%), while the remaining
29% of tourists travel with a group in order to better
organise their holidays (29%). Passengers visiting friends
and relatives account for the 38% of those travelling for
personal reasons, representing also an important
segment of the Airports traffic.
The increase of business passengers travelling on
behalf of a company has also affected the ticket booking
profile, since the Companys travelling department is
developing as a means for booking air tickets. A slight
increasing trend can also be observed amongst
passengers that book their ticket directly by contacting
an Airline. The reservation period and the period for
picking up the ticket remain at 20 days and 15 days prior
to departure respectively.
Another promising group of passengers for Athens
airport is people travelling to their final destination via
Athens. In 2003, the transfer product reached 27% of
the Athens traffic, presenting a remarkable increase of
35% in comparison to 2002. The increasing trend
primarily reflects passengers flying to other domestic
destinations via Athens, following the increasing trend
of the Airports domestic traffic in 2003. The top Greek
destinations of connecting traffic are Thessaloniki (19%),
Heraklion (18%) and Rhodes (12%), while the most
favourable international destinations for connecting
passengers are Cyprus (19%), Germany (8%) and the
United Kingdom (7%).
Indirect traffic to international destinations accounts
for 12% of total Athens traffic in 2003. Chicago and New
York are the main indirect destinations, indicating that
there is a great potential for development in the North
American region.
43
FREQUENCY OF TRAVELLING
GENDER
18-24 YRS
8%
MALE
63%
FEMALE
37%
FREQUENCY OF TRAVELLING FROM/TO ATHENS
AGE
LIGHT
(UP TO 2 times/year)
HEAVY
25-34 YRS
27%
21%
(10+ times/year)
HEAVY
(10+ times/year)
MEDIUM
9%
(3-9 times/year)
20%
38%
55+ YRS
11%
35-44 YRS
35%
45-54 YRS
19%
MEDIUM
Mean Age: 39 yrs
LIGHT
(3-9 times/year)
(UP TO 2 times/year)
59%
53%
Average Times per Year: 7.4
EDUCATION
OUTGOING vs. RETURN-HOME FLIGHT
MAIN NATIONALITY
ASP 1%
NONE/ELEMENTARY
1%
COLLEGE/
UNIVERSITY
74%
Average Times per Year: 3.4
RETURN-HOME
FLIGHT 49%
AFRICAN 1%
MIDDLE
EASTERN 2%
USA/
CANADIAN 1%
HIGH SCHOOL
25%
OTHER
EUROPEAN 10%
GREEK 55%
E.U. (NON-GREEK)
30%
OUTGOING
FLIGHT 51%
TRIP LENGTH OUTGOING PASSENGERS

MAIN RESIDENCE
ASP 1%
ORIGIN
GREECE
54%
FOREIGNERS
LIVING ABROAD
39%
GREEKS
LIVING
IN GREECE
52%
ONE MONTH+
6%
3-4 WEEKS
AFRICA 1%
USA/
CANADA 1%
MIDDLE
EAST 2%
ONE MONTH+
2 WEEKS
36%
5-6 DAYS
44
LESS THAN A DAY
E.U.
(NON GREECE)
32%
FOREIGNERS
LIVING IN GREECE
2%
GREEKS
LIVING ABROAD
7%
43%
12%
3-4 DAYS
20%
19%
1-2 DAYS
10%
LESS THAN A DAY
0%
10%
14%
1 WEEK
5-6 DAYS
14%
0%
2%
2 WEEKS
12%
1 WEEK
1-2 DAYS
3%
3-4 WEEKS
2%
3-4 DAYS
OTHER
EUROPEAN
9%
TRIP LENGTH RETURN-HOME PASSENGERS
20%
Average Trip Length: 7.5 days
30%
40%
7%
0%
0%
10%
20%
30%
40%
50%
Average Trip Length: 8.0 days

Average Stay in ATH: 4.7 days
45
ATH TRANSFER PASSENGERS
BUSINESS REASONS FOR TRAVELLING
PURPOSE OF TRIP
PERSONAL
REASONS
65%
BUSINESS
MEETING
89%
CONFERENCE/
CONGRESS
DOM TO INT
& INT TO DOM
TRAINING COURSE/
SEMINAR
1%
OTHER
2%
DOM TO DOM
20%
40%
60%
80%
HOLIDAYS/
TOURISM
100%
STUDIES
3%
MILITARY
3%
19%
HERAKLION
18%
RHODES
7%
KERKYRA
0%
20%
40%
60%
80%
GERMANY
8%
6%
7%
EGYPT
6%
ITALY
6%
5%
ISRAEL
6%
5%
10%
15%
20%
0%
5%
10%
15%
CHICAGO
3.1%
INDIRECT
FLIGHT
12%
2.9%
LONDON
2.9%
PARIS
2.5%
SYDNEY
2.3%
BOSTON
2.3%
TOKYO
AIRLINE
DIRECTLY
16%
TRAVEL AGENT/
TOUR OPERATOR
75%
Reservation Period: 20.2 days
Collection Period: 15.1 days
DIRECT
FLIGHT
88%
2.1%
STOCKHOLM
2.0%
MANCHESTER
1.8%
NICE
1.8%
MELBOURNE
1.7%
MONTREAL
1.7%
0.0%
46
20%
MAIN INDIRECT DESTINATIONS
NEW YORK
INTERNET/
PERSONAL
COMPUTER
2%
TRAVELLING
WITH A GROUP
29%
80%
19%
DIRECT vs. INDIRECT FLIGHT TO FINAL

INTERNATIONAL DESTINATION
COMPANY'S
TRAVEL
DEPARTMENT
4%
TRAVELLING
INDEPENDENTLY
71%
0%
TICKET BOOKING
WAY OF TRAVELLING ON HOLIDAY
60%
1%
KOS
NO 21%
40%
CYPRUS
UK
12%
CHANIA
20%
TOP INTERNATIONAL DESTINATIONS

FOR TRANSFER PASSENGERS
THESSALONIKI
38%
17%
0%
TOP DOMESTIC DESTINATIONS

OF TRANSFER PASSENGERS
64%
VISIT TO RELATIVES/
FRIENDS
MEDICAL REASONS
13%
O&D
73%
PERSONAL REASONS FOR TRAVELLING
INCIDENCE OF TRAVELLING ON BEHALF OF A COMPANY
70%
INT TO INT
3%
0%
YES 79%
TRANSFER
27%
6%
TRADE FAIR/
EXHIBITION
BUSINESS
REASONS 35%
MOVEMENT OF TRANSFER PASSENGERS
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
47
In 2003, the Airports service performance, as reflected

by the measurements of actual performance on critical
areas, presented a significant improvement compared to
the previous year. More specifically, Check-in queuing
time declined to an average of 6.4 min (from 7.9 min
in 2002), while average Ticket Desk queuing time was
4.5 min (from 6.4 min in 2002), and average Security
Queuing time was 2.5 min (from 2.8 min in 2002).
Baggage Delivery time showed an improvement on
performance over 2002, with the average Baggage
Delivery time in 2003 for aircraft on block first bag
ranging between 14-18 minutes on average, whereas the
baggage delivery time for First bag-Last bag ranged
between 6.5-8.4 minutes. Indicatively, for August 2003
the baggage-reclaim time for a/c on block to first bag
dropped by 1 minute (from 19.1 in 2002 to 18.1).
SERVICE PERFORMANCE
Regarding the "info desk-loading" indicator, illustrating

the impact of passenger traffic on information counters,
it is worth noting that during summer 2003 (1 June
31 Aug), more than 495,000 passengers were served by
our Terminal Information Agents, who responded to
more than 40 queries per hour (Arrivals and Departures
levels). In regards to call centre performance, more than
90% of the calls were answered in less than 2 minutes,
representing a similar level of service as in 2002.
In taxi queuing, more than 98% of measurements
reflected waiting time of under 10 minutes, signifying a
high level of performance even during times of disruption
(strikes etc).
The volume of passenger comments received during

2003 was higher (+62.8%) compared to 2002.
Nevertheless, management performance was within
target. More specifically, Response time was 23.3 days
(target 28 days), Response rate was 100% (target 100%)
and Customisation rate was 84.6% (target 80%).
By the end of the year, 5,852 passengers provided
their feedback in writing (9,072 comment items). Of these
70.6% were complaints, whereas the remaining were
positive comments, suggestions etc. It is worth
mentioning that this ratio (improved in relation to 2002
where 80.2% were complaints) indicates the gradual
enhancement of the level of communication between
the Airport and the travelling public.
The distribution of complaints per area is as follows:
Complaints related to passenger services correspond
to 33.6% (of these 14.5% of the total are attributed to
Airlines); Facility-related complaints correspond to
33.3%, and Commercial-related complaints correspond
to 14.7%.
A monthly report, communicated regularly to AIA
management, contains the detailed qualitative analysis
of comments received, in relation to actual measured
performance. This task contributes to the identification
of possible areas for improvement, aiming at the
enhancement of the services offered.
In addition to the quantifiable Service Performance

indicators, the perception of passengers/visitors for the
level of services offered is captured through the passenger
comment management process.
49
CHECK-IN QUEUES ALL AIRLINES

AVERAGE CHECK-IN QUEUING TIME PER MONTH 2002-2003
10
40%
20
20%
10%
0%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
SECURITY QUEUES ALL SCREENING POINTS

AVERAGE SECURITY QUEUING TIME PER MONTH 2002-2003
2002
2003
4.5
0-5
5-10 10-15 15-20 20-25 25-30 30-35 35-40 40-45 45-50 50-55 55-60 >60
Dec
2
Jan
Feb
Mar
Apr
May Jun
Jul
Aug
Sep
Oct
4.0
1.5
1.0
2.0
0.5
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
0.0
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
85%
2002
2003
80%
92%
Sep
Oct
Nov Dec
600
400
10
200
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
PASSENGER COMMENT MANAGEMENT

AVERAGE RESPONSE TIME PER MONTH
2002
2003
50
45
40
60%
2002
2003
40%
35
30
25
20
15
20%
75%
Aug
800
20
80%
% of Customised Responses
2002
2003
94%
% Waiting < 2 min
96%
Jul
1000
100%
90%
May Jun
2002
2003

CUSTOMISATION OF RESPONSES PER MONTH
95%
98%
Apr
1200
30
Dec
100%
100%
Mar
2002
2003
40
CALL CENTRE WAITING TIME - UNDER 2 min
TAXI QUEUES - WAITING TIME UNDER 10 min
Feb
1400
Queries per hour per desk
Minutes
2.0
Jan

COMMENT ITEMS RECEIVED PER MONTH
50
6.0
2.5
Nov Dec
INFORMATION DESK LOADING

QUERIES PER HOUR PER DESK
8.0
3.0
Minutes
60
3.5
% Queue <10 min
2002
2003
10.0
10
TICKET DESKS QUEUES ALL AIRLINES

AVERAGE TICKET DESKS QUEUING TIME PER MONTH 2002-2003
4.0
0.0
15
Minutes
Minutes
25
30%
50%
2002
2003
12
Comment Items
Minutes
2002
2003
30
Aregge Response Time (days)
10
BAGGAGE DELIVERY TIME

FIRST BAG - LAST BAG
60%
Minutes
2002
2003
12
BAGGAGE DELIVERY TIME

AIRCRAFT ON BLOCKS - FIRST BAG
CHECK-IN QUEUES ALL AIRLINES

QUEUING TIME DISTRIBUTION
10
5
90%
50
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
70%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
0%
Jan
Feb
Mar
Apr
May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
51
During 2003, the Greek aviation industry saw a robust

traffic development, with the 38 commercial airports
welcoming a total of 33.9 million passengers (+1.3%) and
380 thousand aircraft movements (+3.7%), while
handling 127,900 tons of cargo (+0.6%).
This positive development is mainly attributed to
the growth of the domestic market, which showed a
6.7% increase in terms of passengers, boosted by the
competitive airline offers, as well as by the increase of
travelling between peripheral airports. Conversely,
international passenger traffic to/from the Greek
airports was below the corresponding levels of 2002 by
0.8%. Despite this overall negative trend, Athens
enjoyed growth at the level of 3% in its international
passengers, outperforming all the other major Greek
airports. This development reflects the negligible
dependence of Athens international traffic from the
charter markets downturn, which results from AIAs

strategy focusing on year-round operations. The decline
in international passengers for the main Greek
peripheral airports is indicative of a drop in the
incoming foreign traffic to the traditional holiday
destinations, while smaller airports like Kefallonia and
Kalamata, representing new attractive destinations,
witnessed increased international passenger traffic.
Athens Airport represents 36.1% of Greeces total
passenger traffic, followed by Heraklion and Thessaloniki,
representing 14.1% and 9.9% respectively. Focusing on
the international charter market, Heraklion holds the
first place, accounting for 24.8%, while Rhodes and
Corfu follow suit with 16.0% and 12.3% respectively.
Athens ranks 8th, representing only 3.8% of the
international charter passengers.
THE GREEK AVIATION MARKET
53
PASSENGER TRAFFIC OF MAIN GREEK AIRPORTS

Commercial Passengers
CITY
2003
Athens
INTERNATIONAL
2003
% 2003/2002
CITY
2003
DOMESTIC
% 2003/2002
INTERNATIONAL
2003
% 2003/2002
TOTAL
% 2003/2002
2003
5.5%
7,868,867
2.7%
12,226,964
3.7%
Athens
76,454
4.0%
82,662
9.0%
159,116
798,783
11.3%
3,992,182
-2.0%
4,790,965
0.0%
Thessaloniki
21,662
15.1%
20,955
1.1%
42,617
7.8%
1,342,212
10.1%
2,007,180
-1.5%
3,349,392
2.8%
Heraklion
11,995
8.6%
25,485
-0.4%
37,480
2.3%
6.5%
5.4%
Rhodes
678,827
7.9%
2,477,606
-4.8%
3,156,433
-2.3%
Rhodes
12,898
16.2%
15,560
-2.2%
28,458
Kerkyra/Corfu
253,514
13.4%
1,846,987
-4.2%
2,100,501
-2.3%
Kerkyra/Corfu
3,887
16.1%
11,382
-1.2%
15,269
2.7%
Kos
182,481
3.1%
1,278,246
-3.2%
1,460,727
-2.5%
Chania
5,356
4.6%
6,776
1.1%
12,132
2.6%
Chania
331,119
-0.1%
1,066,414
1.3%
1,397,533
0.9%
Kos
2,718
24.3%
7,950
-0.2%
10,668
5.1%
27,225
-2.1%
987,705
0.3%
1,014,930
0.2%
Mitilini
6,325
13.1%
1,303
6.6%
7,628
11.9%
Thira/Santorini
213,205
-3.5%
322,751
-9.8%
535,956
-7.4%
Zakinthos
1,011
6.5%
6,000
4.6%
7,011
4.9%
Mitilini
289,327
9.3%
157,411
-3.5%
446,738
4.4%
Thira/Santorini
4,219
-13.7%
2,789
-4.6%
7,008
-10.3%
Zakinthos
Other GR airports
1,380,040
6.4%
2,055,635
-0.2%
3,435,675
2.4%
Other GR airports
36,286
4.2%
16,471
12.1%
52,756
6.5%
TOTAL GREECE
9,854,830
6.7%
24,060,984
-0.8%
33,915,814
1.3%
TOTAL GREECE
182,811
7.3%
197,333
3.9%
380,144
5.4%
TOP 10 GREEK AIRPORTS

ACCORDING TO TOTAL PASSENGER TRAFFIC
MITILINI
1.3%
THIRA/SANTORINI
1.6%

ACCORDING TO DOMESTIC PASSENGER TRAFFIC
OTHER GR AIRPORTS
10.1%
ATHENS
36.1%
ZAKINTHOS
3.0%
KOS
1.9%

ACCORDING TO TOTAL AIRCRAFT MOVEMENTS
THIRA/SANTORINI
1.8%
OTHER GR AIRPORTS
11.8%
ATHENS
44.2%
THIRA/SANTORINI
2.2%
HERAKLION
14.1%
RHODES
9.3%
RHODES
6.9%

ACCORDING TO INTERNATIONAL PASSENGER TRAFFIC
THIRA/SANTORINI
1.3%
KEFALLONIA
1.4%
THESSALONIKI
13.6%
CHANIA
3.4%
THESSALONIKI
9.9%
OTHER GR AIRPORTS
7.8%
KEFALLONIA
2.3%
ZAKINTHOS
4.1%
ATHENS
32.7%
CHANIA
4.4%
KOS
5.3%
HERAKLION
24.8%
ATHENS
3.8%
RHODES
10.3%
HERAKLION
16.6%
ATHENS
41.9%
ZAKINTHOS
3.0%
RHODES
16.0%
KOS
8.4%
KERKYRA/CORFU
12.3%
RHODES
7.1%

ACCORDING TO CHARTER INTERNATIONAL MOVEMENTS
SAMOS
2.1%
OTHER GR AIRPORTS
7.2%
THIRA/SANTORINI
2.7%
OTHER GR AIRPORTS
13.8%
HERAKLION
23.2%
ATHENS
4.3%
ZAKINTHOS
6.0%
THESSALONIKI
6.4%
KERKYRA/CORFU
5.8%
CHANIA
7.0%
THESSALONIKI
8.3%
HERAKLION
6.6%

ACCORDING TO INTERNATIONAL AIRCRAFT MOVEMENTS
THIRA/SANTORINI
1.4%
THESSALONIKI
11.8%
MITILINI
3.5%
HERAKLION
9.9%
KOS
4.0%
ZAKINTHOS
6.6%
KERKYRA/CORFU
7.7%
THESSALONIKI
11.2%
CHANIA
3.4%
THESSALONIKI
5.9%
ATHENS
41.8%
MIKONOS
2.1%
CHANIA
2.9%
SKIATHOS
1.8%
OTHER GR AIRPORTS
10.9%
OTHER GR AIRPORTS
17.8%
THIRA/SANTORINI
2.3%
RHODES
7.5%
HERAKLION
8.1%
ALEXANDROUPOLIS
2.0%
KERKYRA/CORFU
2.1%
KERKYRA/CORFU
4.0%

ACCORDING TO CHARTER INTERNATIONAL PASSENGERS
THIRA/SANTORINI
2.1%
ATHENS
41.9%
CHANIA
3.2%
MITILINI
2.9%
KERKYRA/CORFU
6.2%
ZAKINTHOS
1.8%
KOS
2.8%
KERKYRA/CORFU
2.6%
KOS
4.3%

ACCORDING TO DOMESTIC AIRCRAFT MOVEMENTS
OTHER GR AIRPORTS
13.9%
MITILINI
2.0%
ALEXANDROUPOLIS
2.4%
CHANIA
4.1%
54
TOTAL
% 2003/2002
2003
4,358,097
Heraklion
Thessaloniki
DOMESTIC
% 2003/2002
AIRCRAFT MOVEMENTS OF MAIN GREEK AIRPORTS

Commercial Aircraft Movements
RHODES
7.9%
RHODES
15.5%
CHANIA
6.7%
THESSALONIKI
10.6%
HERAKLION
12.9%
KOS
7.9%
KERKYRA/CORFU
11.3%
55
THE EUROPEAN AND GLOBAL

AVIATION MARKET
Airport traffic worldwide presented an increase in the

course of 2003, despite the difficult market conditions.
More specifically, 821 airports around the globe welcomed
3.4 billion passengers, representing a growth of 1.6% over
2002, and uplifted 68.8 million tons of cargo, 2.8% more
than the previous year. The number of flights amounted
to 62.9 million and posted a marginal decline of 0.8%.
with 2002, both for passengers and flights, while

airports in the Southern Europe Madrid, Rome,
Barcelona enjoyed strong growth. For European cargo
traffic, it is worth noting that Brussels, Luxembourg and
Liege achieved double-digit growth, the last two
climbing up in the top 10 European airports regarding
cargo uplift.
Passenger traffic increased for all regions, with the

exception of the Asia/Pacific rim, which declined by 1%.
The Middle East showed the most favourable
development, with an upturn of 5.5%, followed by
Europe with a growth of 4.2%. In terms of aircraft
movements, North and Latin America experienced a
shortfall of 2.4% and 4.5% respectively, while all other
regions presented an increase ranging from 0.7% for
Africa to 9.8% for the Middle East. Cargo volumes
declined only in the Latin America region, whereas the
Middle East and Asia/Pacific achieved the highest cargo
traffic growth levels with an increase of 9.8% and 5.6%
respectively.
Athens Airports traffic development compared to

that of major European airports clearly indicates AIAs
successful performance during 2003. The growth of 6.7%
in aircraft movements is much higher than the
European average of 1.2%, while the passenger traffic
increase of 3.6% does not deviate from the average
European growth of 4.2%.
Amongst 288 European airports, Athens holds the
23rd position in terms of aircraft movements, the 24th
for passengers, and the 26th in terms of cargo.
Focusing on Europe, the major European airports

saw diverse traffic developments during 2003. The main
European hubs of London Heathrow, Frankfurt, Paris
CDG and Amsterdam experienced similar traffic levels
57
MAJOR EUROPEAN AIRPORTS PASSENGER DEVELOPMENT 2003
WORLDWIDE TRAFFIC DEVELOPMENT BY GEOGRAPHICAL REGION

20
% 2003/
2002
Total 2003
Cargo (tons)
% 2003/
2002
Total 2003
Aircraft Movements
% 2003/
2002
Number
of Airports
88,500,511
3.8%
1,127,151
0.7%
1,812,924
2.4%
94
675,844,951
-1.0%
20,935,838
5.6%
6,716,050
2.8%
120
1,056,273,710
4.2%
14,046,126
2.3%
16,429,640
1.2%
288
193,956,379
1.3%
2,939,788
-1.4%
3,735,611
-4.5%
122
71,733,906
5.5%
2,903,688
9.8%
825,642
10.8%
19
North America
1,337,596,620
0.6%
26,670,205
0.9%
33,373,953
-2.4%
178
-5
Total
3,423,906,077
1.6%
68,622,796
2.8%
62,893,820
-0.8%
821
-10
Nice
Amsterdam
Copenhagen
Dusseldorf
Paris ORY
Zurich
Stockholm ARN
Paris ORY
Brussles
Copenhagen
Nice
Zurich
Stockholm ARN
Paris CDG
London LHR
Helsinki
Milan MXP
London LGW
Oslo
Lisbon
Athens
EUROPE
Rome FCO
Munich
Manchester
Dublin
Madrid
Brussels
Frankfurt
TOP 10 EUROPEAN AIRPORTS ACCORDING

TO AIRCRAFT MOVEMENTS
Amsterdam
TOP 10 EUROPEAN AIRPORTS ACCORDING

TO PASSENGER TRAFFIC
2003 Pax
Vienna
Middle East
Barcelona
Latin America/Carribean
Milan LIN
Europe
10
Budapest
Asia/Pacific
15
Berlin TXL
Africa
London STN
REGION
% Growth 2003/2002
Total 2003
Passenger Traffic
MAJOR EUROPEAN AIRPORTS AIRCRAFT MOVEMENTS DEVELOPMENT 2003
% Growth 03/02
2003 Aircraft Movements
Milan MXP
Paris CDG
Lisbon
EUROPE
Oslo
Helsinki
Munich
Madrid
Barcelona
Vienna
Rome FCO
Athens
Manchester
Milan LIN
Berlin TXL
-5
London STN
Dublin
Dusseldorf
Frankfurt
London LHR
10
Budapest
% Growth 2003/2002
15
London LGW
20
age
8%
7%
6%
5%
4%
3%
2%
1%
0%
-1%
-2%
-3%
-4%
-5%
enh
Cop
na
Zuric
celo
Bar
ich
e FC
Mun
Rom
rid
Mad
Paris
ORY
Paris
ich
elon
Barc
Mun
e FC
Rom
Mad
Lon
don
rid
LGW
dam
ster
Am
CDG
kfur
Paris
Fran
Lon
don
LHR
100,000
dam
10,000,000
kfur
20,000,000
200,000
ster
30,000,000
300,000
Am
40,000,000
400,000
LHR
50,000,000
500,000
Fran
60,000,000
% Growth 03/02
CDG
70,000,000
600,000
don
8%
7%
6%
5%
4%
3%
2%
1%
0%
-1%
-2%
-3%
-4%
Lon
80,000,000
-10
TOP 10 EUROPEAN AIRPORTS ACCORDING TO CARGO UPLIFT

2003 Cargo
% Growth 03/02
2,000,000
15%
1,750,000
12%
1,500,000
9%
1,250,000
6%
1,000,000
3%
750,000
0%
500,000
rid
Mad
Zuric
ls
Lieg
Colo
ourg
sse
Bru
emb
don
Lon
Lux
dam
ster
Am
Paris
kfur
Fran
58
gne
-6%
LHR
CDG
-3%
t
250,000
59
DEFINITIONS & NOTES

ALL FIGURES PRESENTED IN THIS REPORT REFER TO THE YEAR 2003
UNLESS OTHERWISE STATED
TRAFFIC FIGURES
PUNCTUALITY
SERVICE PERFORMANCE
The origin and destination of a flight is defined

according to the first origin/last destination of the flight.
A flight is characterised as Delayed if it departs/arrives

(off-/on- blocks) 15 or more minutes after the
scheduled time of departure/arrival.
The info desk-loading indicator is not a direct measure

of service performance, however it shows the effect of
passenger traffic on the information counters.
Delay reasons are classified according to IATA Delay

Codes, as declared by the airlines and/or handling
agents. It should be noted that statistics presented in
this report should be treated with caution due to the
limited number of delayed flights for which a delay
reason is declared.
The Corporate Quality & Safety Department, jointly

with relevant AIA departments, measures on a regular
basis key service performance indicators for passenger
service, such as:
Check-in Queuing Time / Ticket Desk Queue Time
Baggage Delivery Time (OBL-FB, FB-LB)
Security Screening Queuing Time
Cleanliness
Baggage Trolley Performance
Call Centre Performance
Taxi Queuing
Waiting Time for parking, shuttle bus, etc
Flights considered in the "Punctuality" section are

only passenger scheduled and charter flights.
Check-in, Ticketing and Security Queues
Passenger Comment Management
Queuing time is the time a passenger spends standing

in line before they reach the service point.
Measurements are taken throughout the week,
between 06:00 and 22:00.
One of the core functions of AIAs commitment to

service excellence is the management of passenger
comments. The aim is an efficient response process,
delivering a courteous service to the public, while
contributing significantly to the Airports positive image.
A passengers origin and destination is defined

according to the point of embarkation/disembarkation.
The Intra/Extra-Schengen classification for
passengers and flights is designated according to the
flights last origin/first stop.
The geographical regions are defined according to
the ACI classification.
Transit Passengers are defined as passengers arriving
to and departing from the Airport with the same flight
number, without leaving the transit area of the Airport
(direct transit).
Terminal Passengers are arriving and departing
passengers, transit passengers excluded.
All traffic statistical data are measured on UTC and
Land/Airborne times.
Traffic data for the peripheral Greek airports are
based on the preliminary traffic results dispatched by
the Hellenic Civil Aviation Authority (HCAA).
Average Delay is calculated in minutes and amongst

delayed flights.
PASSENGER PROFILE
Data on passengers profile derive from AIAs
"Passengers Survey". This survey is being conducted
for seven consecutive years, aiming to investigate
the demographic and travelling profile of Athens
passengers, and depict changes throughout the years.
The annual sample of the survey amounts to 34,000
interviews on departing passengers, while the data
collection takes place at the departure gates of
the Airport on a daily basis.
Info Desk
Call Centre
The call centre statistics are produced with the use of
the switchboard systems reporting function. The data is
taken in 10-sec increments, and a 2-min threshold is
applied in order to assess the service performance
trends.
Baggage Reclaim
The measurement of the time between aircraft on
blocks until first bag delivery (Obl-Fb), and between
first bag delivery until last bag delivery (Fb-Lb) is a
standard method among international airports for
assessing baggage reclaim performance, and estimates
the level of service provided.
Taxi Queuing
The measurement of taxi-queuing time is performed on
a continuous 24-hr basis with 15-min intervals. The data
is taken in 5-min increments, and a 10-min threshold is
being used in order to assess the trend of service
performance.
60
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A E R O S T A T 2003

For any additional information,

THE GREEK AVIATION MARKET

THE EUROPEAN AND GLOBAL AVIATION MARKET

DEFINITIONS & NOTES

KEY DEVELOPMENTS 2003

In terms of passenger traffic, the observed annual

The overall positive international traffic development was

PASSENGER TRAFFIC DEVELOPMENT

TRAFFIC DEVELOPMENT OF A/C MOVEMENTS

MONTHLY PASSENGER TRAFFIC DEVELOPMENT 2003

CARGO UPLIFT DEVELOPMENT

Feb Mar Apr May Jun

Oct Nov Dec

MONTHLY PASSENGER TRAFFIC DEVELOPMENT 2003

REGIONAL PASSENGER TRAFFIC DEVELOPMENT 2003

Weight (in tons)

CARGO UPLIFT MONTHLY VARIATION 2002-2003

CARGO UPLIFT DEVELOPMENT 2002-2003

Middle East Far East

Weight (in tons)

Feb Mar Apr May Jun

Feb Mar Apr May Jun

Aug Sep Oct Nov Dec

Oct Nov Dec

MIDDLE EAST - FAR EAST

MONTHLY PASSENGER TRAFFIC DEVELOPMENT 2003

MONTHLY PASSENGER TRAFFIC DEVELOPMENT 2003

Athens International Airport presented a robust passenger

Germany remains at the top of the international

Within the European scheduled market, most of the top

Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled

Monthly Passenger Distribution: Arrivals/Departures

Monthly Terminal Passenger Distribution: Domestic/International

STRUCTURE OF PASSENGER TRAFFIC

Total Terminal Passengers

SCHENGEN/EU PASSENGER BREAKDOWN

Total Terminal Passengers

Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen

SEGMENTATION OF INTERNATIONAL PASSENGER TRAFFIC

DOMESTIC vs. INTERNATIONAL

TOP 10 INTERNATIONAL SCHEDULED MARKETS

TOP 10 NON-EUROPEAN INTERNATIONAL

Total International Scheduled 7,197,583

TOP 10 INTERNATIONAL CHARTER MARKETS

Top 10 Nn-European International

Scheduled & Charter

United Arab Emirates

TOP 10 DOMESTIC DESTINATIONS

Top 10 European International

Total International Charter

TOP 10 EUROPEAN INTERNATIONAL

Ranking of International Markets/Countries

TOP 10 AIRLINES ACCORDING TO PASSENGER TRAFFIC

Ranking of Domestic Destinations

TOP 10 AIRCRAFT TYPES IN PASSENGER TRAFFIC

ALLIANCES' MARKET SHARE

AIR FRANCE 2.6%

Peak & Average Daily Passenger Traffic

30th Busiest Day

LOAD FACTORS OF SCHEDULED NON-STOP FLIGHTS

LOAD FACTORS OF SCHEDULED NON-STOP FLIGHTS

Daily Passenger Peaks